2004 Chevrolet Malibu

Defect. Dorman Products, Inc. (Dorman) is recalling certain replacement intermediate steering shafts sold under the Dorman, OE Solutions, and Solutions brand names, part numbers 425-167, 2425167, and 7-3074, for installation on 2004-2012 Chevrolet Malibu, 2005-2010 Pontiac G6, and 2007-2009 Saturn Aura vehicles. The affected steering shafts may have a yoke that inadequately supports the u-joint bearing resulting in a premature failure.

Risk. A joint bearing that fails prematurely may cause separation of the u-joint resulting in a complete loss of steering control, increasing the risk of a crash.

Remedy. Dorman will notify owners, and dealers will refund the purchase price or replace the steering shafts, free of charge. The recall began in September 2014. Owners may contact Dorman customer service at 1-800-523-2492.

Defect. General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.

Risk. Any of the above failure conditions increases the risk of a crash.

Remedy. GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.

Defect. General Motors LLC (GM) notified the agency on April 29, 2014, that they are recalling 56,214 model year 2007 and 2008 Saturn Aura vehicles. On May 22, 2014, GM increased the recall to include an additional 1,074,899 model year 2004-2008 Chevrolet Malibu vehicles manufactured from May 16, 2003, through October 5, 2007, model year 2004-2007 Malibu Maxx vehicles manufactured from June 25, 2003, through April 5, 2007, and model year 2005-2008 Pontiac G6 vehicles manufactured from May 26, 2004, through September 28, 2007, and equipped with 4-speed transmissions. The total number vehicles being recalled is now 1,131,113.

Risk. If the transmission shift cable fractures while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the ‘PARK’ position, the transmission may not be in ‘PARK.’ If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

Remedy. GM will notify owners, and GM dealers will replace the shift cable assembly and mounting bracket, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact General Motors at 1-800-553-6000. GM's number for this recall is 14152.

Defect. General Motors LLC (GM) is recalling certain model year 2004-2006 and 2008-2009 Chevrolet Malibu, 2004-2006 Malibu Maxx, 2009-2010 HHR (non-turbo), 2010 Cobalt, 2008-2009 Saturn Aura and 2004-2007 Ion, and 2005-2009 Pontiac G6. In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving.

Risk. If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy. GM will notify owners, and dealers will perform one of four bulletins. Parts are not currently available. GM expects to send an interim notification around May 28, 2014. When parts are available, owners will be mailed a second letter to come in to have the applicable bulletin applied. Bulletin 14115 covers model year 2004-2007 Saturn Ion, 2009-2010 Chevrolet HHR and 2010 Chevrolet Cobalts. Dealers will replace the EPS motor. Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from March 1, 2008, through June 27, 2008. Dealers will replace the torque sensor assembly. Bulletin 14117 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from February 1, 2008, through February 28, 2008. Dealers will replace the torque sensor assembly and EPS motor controller unit. Bulletin 14118 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from October 1, 2007, through January 31, 2008. Dealers will replace the EPS motor controller unit. The recall began on July 17, 2014. Owners may contact Chevrolet at 1-800-630-2438, Saturn at 1-800-553-6000, and Pontiac at 1-800-620-7668. GM's number for this recall is N140115. Note: GM bulletin number 14119 will be implemented for model year 2006-2008 and early production of 2009 Chevrolet HHR (non-turbo) and model year 2003 Saturn ION to provide EPS Motor replacement for the life of the vehicle.

Defect. TI AUTOMOTIVE IS RECALLING CERTAIN FUEL PUMPS, PART NUMBERS TU456 AND TU303, SOLD UNDER VARIOUS BRAND NAMES AS AFTERMARKET AND REPLACEMENT EQUIPMENT FOR THE MOTOR VEHICLES LISTED ABOVE. THE DEFECTIVE FUEL PUMP MAY SEIZE, STOPPING THE FUEL FLOW TO THE ENGINE CREATING A STALLING CONDITION.

Risk. A VEHICLE CRASH COULD OCCUR SHOULD THE ENGINE STALL WHILE IN USE.

Remedy. TI AUTOMOTIVE WILL NOTIFY OWNERS OF RECORD AND WILL REPLACE ANY DEFECTIVE FUEL PUMP WITH A NEW OR REWORKED FUEL PUMP FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 22, 2011. OWNERS MAY CONTACT TI AUTOMOTIVE AT 1-866-867-3759 OR LOG ON TO WWW.RECALLRESPONSE.COM.

Defect. SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Risk. DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Remedy. SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

Defect. SOME OF THESE PASSENGER VEHICLES HAVE AN ELECTRONIC CONTROL UNIT (ECU) THAT MAY CALCULATE A HIGHER THAN ACTUAL VEHICLE SPEED BECAUSE OF AN ERRATIC REAR-WHEEL SPEED SENSOR SIGNAL, AND CAUSE ABS ACTIVATION WHERE IT IS NOT NEEDED OR NEEDED ABS ACTIVATION TO BE EXTENDED DURING BRAKING AS THE VEHICLE SPEED DROPS TO ABOUT 3 MPH.

Risk. UNEXPECTED ABS ACTIVIATION COULD INCREASE STOPPING DISTANCE UP TO ABOUT 11 FEET DPENDING ON THE GRADE OF THE ROAD, INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL REPROGRAM THE ABS CONTROLLER. OWNER NOTIFICATION BEGAN ON JUNE 16, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438.

Defect. ON CERTAIN PASSENGER VEHICLES, ANALYSIS OF AN A SIDE IMPACT CRASH TEST CONDUCTED BY THE NHTSA;S NEW CAR ASSESSMENT PROGRAM (NCAP) INDICATED THAT THE OUTBOARD ANCHORAGE OF THE DRIVER'S SEAT BELT COULD DISCONNECT BECAUSE OF CONTACT BETWEEN THE SEAT TRIM AND THE ANCHORAGE CONNECTOR WHEN THE SEAT WAS ADJUSTED TO ITS LOWEST POSITION.

Risk. IF THIS OCCURRED IN A CRASH, THE DRIVER COULD RECEIVE GREATER INJURIES.

Remedy. DEALERS WILL INSERT A RETAINER ON BOTH THE DRIVER'S AND PASSENGER'S BELT ANCHORAGES. OWNER NOTIFICATION BEGAN ON JUNE 16, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438.

Defect. CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 208, "OCCUPANT CRASH PROTECTION." SOME OF THESE VEHICLES THAT WERE NOT EQUIPPED WITH AN ADVANCED OCCUPANT RESTRAINT SYSTEM (AORS) HAVE DRIVER AND PASSENGER SIDE SUN VISORS WITH AORS LABELS. THE AORS LABELS DO NOT INCLUDE STATEMENTS AND THE ILLUSTRATION REQUIRED BY FMVSS NO. 208 FOR VEHICLES WITHOUT AORS.

Remedy. OWNERS WILL BE SENT REPLACEMENT LABELS WITH INSTRUCTIONS ON HOW TO INSTALL THEM. OWNER NOTIFICATION BEGAN ON APRIL 21, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438.

GM designed the MY 2004 and 2005 Chevrolet Malibu and Malibu Maxx vehicles with a daytime running lamp (DRL) system that uses the same filament (the high power filament of a dual filament bulb) as the front turn signals.The high power filament operates at full battery voltage when functioning as a DRL.The DRL is illuminated whenever the headlamps are off, increasing the duty cycle of the front turn signal bulb.The MY 2003 and earlier Malibu vehicles (Malibu Maxx was not manufactured for sale in the U.S. prior to MY 2004) used a headlamp based design, operated at a reduced voltage, for the DRL …

The subject vehicles may experience loss of function of one or more of the park, turn, stop or daytime running lamps (drl).failure of the bulb may also include discoloration (heat damage) to the bulb socket.general motors (GM) technical service bulletin (tsb) number 06-08-42-004c instructs technicians to examine the lamp housing for signs of discoloration and to replace the bulbs and or sockets depending on the severity of the discoloration and the condition of the bulbs and sockets.the scope of investigation in the preliminary evaluation (pe08-062) was the 2004 malibu/maxx.however, the …

In performing this engineering analysis, odi determined that the electric power steering system in the subject vehicles can malfunction or fail, causing the driver to lose power steering assistance; however, due to the following reasons, odi has decided that further expenditure of agency resources on this investigation is not warranted at this time: - GM issued customer satisfaction campaign (csc) 04050a indecember 2004 to address the alleged defect in approximately58,700 subject vehicles, encompassing at least 97 percent of thecomplaint and warranty claims population.vehicles outside thecsc …

Odi opened pe04-031 based on eight reports of alleged power steering failure in the subject vehicles.the complaints allege that the driver suddenly lost all electric power steering assistance without warning making the vehicle difficult to steer. The subject vehicle utilizes an electric power steering assist system (eps) that provides variable steering assistance based on steering wheel torque, steering wheel postion, and vehicle speed.general motors documents identified the following two factors that contributed to the alleged defect in the subject vehicles: a.contamination of the torque and …

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to …

CUSTOMER SATISFACTION PROGRAM 04050 POWER STEERING ASSIST. PRODUCT FIELD ACTION ANNOUNCEMENT. *TT UPDATED 2/7/12. *PE

This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the …

14327 - SPECIAL COVERAGE. SOME VEHICLES MAY HAVE BEEN BUILT WITHOUT A STEERING GEAR UMBRELLA SEAL. WITHOUT THE SEAL, WATER AND DIRT MAY ENTER THE SYSTEM AND COULD CAUSE THE RACK AND PINION PARTS TO CORRODE. IF CORROSION EXISTS, THE “FEEL” OF THE STEERING WHEEL WILL BE LOOSE. IF THE SYSTEM IS NOT SERVICED WHEN THE PARTS BECOME LOOSE TO THE FEEL, THEN THE …

GENERAL MOTORS : TSB CONTAINS AN OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. 2004-2005 CHEVROLET MALIBU, MALIBU MAXX , 2005 PONTIAC G6. LOSS OF STEERING DUE TO WATER INTRUSION (STEER GEAR UMBRELLA SEAL MISSING). *LJ

THIS TSB COMNTAINS AN OWNER NOTIFICATION LETTER. GENERAL MOTORS 2004-2005 CHEVROLET MALIBU, MALIBU MAXX , PONTIAC G6: BULLETIN COVERAGE REGARDING LOSS OF STEERING DUE TO WATER INTRUSION VEHICLES MAY HAVE BEEN BUILT WITHOUT A STEERING GEAR UMBRELLA SEAL. *LJ

Electric Power Steering Assist

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

The contact owns a 2004 Chevrolet Malibu. The contact stated that while driving at 15 MPH, a whining noise was heard coming from the steering system when attempting to turn. The failure mileage was 133,000.

Electric Power Steering has failed on my car. Warning shows up saying power steering. Live in a snowy deer populated area impossible to turn wheel in these situations to avoid a collision. There was no actual accident that occured but there more than likely could be.

The steering system gets extremely sensitive towards highway speeds to where a slight touch of the steering wheel could cause the car to move a significant amount no warning lamps or messages

The contact owns a 2004 Chevrolet Malibu. The contact stated that the power steering failure message was displayed on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed however, there was no DTC code retrieved for the power steering failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to costs. The contact linked the failure to NHTSA Campaign Number: 14V153000 (Steering) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The Grumman LLV was hit by the driver of the Chevy Malibu. The Grumman LLV had seatbelt issues with impact. The LLV was forced over on two wheels with left side impact from the driver of Chevy Malibu. [XXX] was the driver of the USPS Grumman LLV at the time of accident sustaining neck injuries requiring medical attention. Multiple medical procedures paid out of pocket followed to include surgeries The driver of Chevy Malibu was injured and received coverage by State Farm insurance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's friend owns a 2004 Chevrolet Malibu. The contact stated that while his friend was driving at various speeds, the vehicle experienced a loss of power steering assist. The oil and theft warning lights were illuminated. The Service Power Steering message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

On multiple occasions driving at slow speeds and parallel parking, the steering wheel locked and I was unable to turn the car. This has occurred numerous times and I am very concerned about my safety as this is extremely hazardous. I am aware that this, power steering failure, is a known issue. Please advise.

1. A known about the recall for the power steering to go out. This was repaired as a recall a in 2014. It was replaced at no charge. In the last year the same thing happened again. I was charged over $1400 for repair at the dealership. Why was this not covered as well. Same part. Same problem a second time. ? 2. Also, cruise control has gone out over a year ago. No one told me there was a recall. I did not get it fixed due to cost.

My 16 yr old was driving to school when the power steering stopped working. The vehicle was around 151,850 miles. The vehicle steering light came on, the vehicle was still drivable but was very difficult to turn. I’ve taken it to a GM verified dealership to get repaired. The recall that was on the vehicle shows completed 05/2014. The vehicle has never been repaired and I have pictures of the original parts that were replaced in case you need to verify part numbers and prove it has never been repaired. I would really like to be reimbursed as this was a recall that my vehicle was never repaired for.

In March of 2015 recall for steering shift was done. The car is loosing power again when you are turning a corner it has happened several times. A powere steering code was on. A local shop looked at it and cleared it.

The contact owns a 2004 Chevrolet Malibu. The contact stated while reversing the power steering failed without warning. The vehicle was taken to the dealer and they stated the steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and they stated that the vehicle was not under warranty. The failure mileage 139,000.

Driving along the power steering goes out. You have to pull over, turn engine off and on and ok until the next time. This was a recall that was fixed in 2014. It’s happening again. Happens everywhere. Slowly out to parking lot to highway speeds and everywhere in between. Exactly same when it happened in 2014. Recall 14116

The 2004 Chevy Malibu Maxx equipped with Electric Power Steering experienced a sudden loss of power steering assist. The power steering loss made it extremely difficult to control the direction of the car and can cause crash. The problem has been confirmed by the dealer after a $185 inspection to just read a code. The problem has been covered by recall Bulletin No. 14116. However, the recall DID NOT fix the problem and the exact problem showed up. Mike Maroone Chevrolet North and GM stated "when the recall is done it's done", although the problem was still there. A message was displayed on the Driver Information Center and a chime sounds to inform the driver. The Bulletin is https://static.nhtsa.gov/odi/rcl/2014/RCRIT-14V153-6084.pdf. There is also news on GM's website. https://media.gm.com/media/us/en/gm/home.detail.html/content/Pages/news/us/en/2014/mar/0331-power-steering.html

EPS went out, warning message for steering on message board. Cannot steer very easily. Have not taken to dealer due to not wanting to operate unnecessarily

I was driving to work with my son and sister in the car when the steering wheel suddenly got very tight and started jerking when I attempted to make a left or right turn. I then stopped at a gas station and as soon as I came to a complete stop the vehicle shut off before I could turn it off manually. I then attempted to turn the key on and start the vehicle but it would not turn over, it would only make a clicking sound. I called a friend that was close by to come and assist me so when they arrived I asked them to jump my vehicle off via jumper cables which did get my vehicle's engine to finally start. The car sounded very weak as if it was going to shut off again once we disconnected the jumper cables but it didn't shut off. Nothing was working inside the car or outside meaning I had no radio, no interior lights and nothing on my dash was working. The speedometer wasn't working, the rims Guage wasn't working, the temp Guage wasn't working nor was anything else working on my dash. The turn signals were not working for either side and none of my headlights or taillights were working either. And I still did not safely have control of the steering. The only warning lamp, which didn't appear until my friend jumped my car off, was what looked like a symbol of a vehicle with a symbol of a locked lock in front of it. This failure just happened so I have not taken the car to a certified mechanic to inspect it but the car is available for inspection at any time. I can not afford to pu

The contact owns a 2004 Chevrolet Malibu. The contact stated while the vehicle was parked and the engine running the contact noticed that their front driver and passenger headlight were very low in both low beam and high beam and that the light eventually burned out. The contact inspected the vehicle and saw that the light bulb sockets for both the front driver side and passenger had melted. The contact stated the cause of the failure is the wiring behind the headlight assembly that is causing the headlight socket to melt. The contact replaced the headlight bulb sockets themselves with aftermarket parts to repair the failure, however, the failure persisted and reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The power steering went out while driving. The car was being backed out of the driveway. The car had lights go off when it happened. Once the car was restarted power steering worked again. This problem has only occurred once as far as known. The steering was incredibly hard to move when the issue occurred. It is foreseeable that if issue happens at the wrong time on the freeway it could lead to injury or death of driver, passenger, or others outside the vehicle. If it happens at high speeds during a turn any number of serous damage or injuries could occur. The vehicle was taken to a mechanic who said a dealership would have the equipment properly diagnose the problem. If the mechanic did it himself he would have to replace several parts one a time and it might not be fixed. I will have my son take it to a dealership to look at it. Lights went off during the problem, but it is UNKNOWN which ones lit up. The lights went off, but since significant force had to be used to pull the wheel even slightly the exact lights that went off are unknown.

I have Chevy Malibu Maxx and none of the recall issues have been taken care of. I would like to get these recalls taken care of before I have accident.

Eps goes out. At first only happened when I first started my car but if I restarted it then the issue went away. Problem increased over time & power steering went out while driving. Now it just won’t come back on. Wheel “twitches” or “seizes” on its own. If I put cruise control on the speed increases slightly on its own overtime on its own. It is available for inspection upon request. My safety surely felt at risk & I felt my dogs safety was at risk too. Also any of my passengers safety or anyone else on the road at that time for that matter , had I not been paying 110% attention & noticed the check engine light some on / power steering go out, I could have crashed or someone else could’ve hit me, etc.. Power steering went out while driving quite a few times & I’ve seen numerous complaints for these issues with this same year & model so it has to be a defect not just a personal issue. Have seen comments/reviews all over the internet about these issue , mostly the electric power steering , and even some that say they had replaced their steering column on 3 separate occasions out of pocket with no help resolving this issue from gm or Chevrolet. They first appeared as soon as the power steering went out. No lights prier & no power steering warning on the radio dash thing. (It says when I’m low on washer fluid, or when the power steering goes out, etc.. across my radio)

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED NOT ALLOWING THE CONTACT TO HAVE CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE RAN INTO A SIDE BEARING. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED SOME BACK SORENESS. THE VEHICLE WAS ABLE TO START BACK UP AND THE CONTACT DROVE THE VEHICLE BACK HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 255,450.

THE SENSOR AND OR POWER STEERING ASSIST IS MALFUNCTIONING AND SENDING WARNING AND SHUTS DOWN THE ELECTRIC STEERING ASSIST. MUST TURN VEHICLE OFF AND THEN RESTART SEVERAL TO GET STEERING TO RELEASE. THERE WAS NO NOTICE GIVEN TO [XXX] WHEN THE RECALL(S) WERE ISSUED FOR 2004 CHVY MALIBU. STATIONARY THUS FAR. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

POWER STEERING UPON IGNITION LIGHTS UP AND LOCKS POWER STEERING. TURN OFF AND RESTART SEVERAL TIMES BEFORE OPERATIONAL. ABS LIGHT INTERMITTENTLY COMES ON WHILE DRIVING. ELECTRIC ASSIST POWER STEERING. BOTH IN STATIONARY AND WHILE DRIVING IN CITY AND HIGHWAY.

RECALL # 14E044000, VIN# [XXX]. THE VEHICLE EXHIBITS STEERING ISSUES AS DESCRIBED IN 14E044000 AND DIAGNOSED BY A MECHANIC. BROUGHT VEHICLE TO THE CHEVROLET DEALER AND THEY STATE THERE ARE NO RECALLS BASED ON VIN. HOW TO DETERMINE SPECIFIC VINS THAT ARE IMPACTED? WAS DRVING ON 3/1/21 AND STEERING BECAME ERRATIC. TOOK VEHICLE TO MECHANIC IMMEDIATELY WHERE IT WAS DIAGNOSED. MECHANIC STATED THERE WAS A RECALL AND TO CONTACT CHEVROLET. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

STEERING MECHANISM IS OUT CAN'T CONTROL CAR HAVE TO TURN IT OFF AND ON AND CONTINUES TO GO OUT WHILE DRIVING THE VEHICLE

DRIVING ON CITY STREETS AT APPROXIMATELY 35 MPH WHEN SUDDENLY THE POWER (ASSIST) STEERING GOES OUT...THE CHECK ENGINE LIGHT IS ILLUMINATING...THE RADIO SCREEN STATES 'POWER STEERING' AS AN AUDIBLE CHIME WAS HEARD.

FIRST, THE CAR ROUTINELY BURNS OUT TURN SIGNALS, AND OVERHEATS THE TURN SIGNAL TO THE POINT THAT IT MELTS THE HOUSING THTA THE LIGHT BULB SNAPS INTO. I HAVE HAD TO REPLACE THE HEADLIGHT HOUSING/LAMP WIRINGS HARNESS MULTIPLE TIMES ALONG WITH MANY LIGHT BULBS. SECOND, THERE IS A RECALL FOR THE ELECTRONIC POWER STEERING. MY PARTICULAR VIN WAS RECALLED FOR AN ELECTRONIC POWER STEERING SENSOR. THE POWER STEERING HAS GONE OUT ON ME WHILE DRIVING TWICE, SO I BROUGHT IT TO THE DEALER. THEY INDICATED THE ELECTRONIC POWER STEERING MOTOR NEEDS TO BE REPLACED,AND IS NOT COVERED UNDER AND RECALLS. THERE APPEARS TOBE NUMEROUS RECALLS ON GM VEHICLES RELATED TO THE ELECTRONIC POWER STEERING, AND REPLACING MOTORS FOR THAT MATTER, BUT THE DEALER HAS INDICATED THERE IS NO SUCH RECALL RELATED TO MY PARTICULAR VEHICLE/VIN. THIS SEEMS RATHER SUSPECT WITH THE NUMBER OF RECALLS RELATED TO THESE VEHICLES, AND FOR ME TO HAVE THE STEERING GO OUT, BUT MY PARTICULAR VEHICLE DOES NOT QUALIFY. I WAS DRIVING ON A CITY STREET WHEN IT WENT OUT ONCE. I MADE IT HOME SAFELY, ALBEIT VERY HARD TO TURN THE WHEEL, AND THEN THE POWER STEERING WORKED AFTER TURNING OFF THE VEHICLE AND BACK ON AGAIN. IT WENT OUT AGAIN IN THE PARKING LOT OF THE CAR DEALER WHEN DROPPING IT OFF THE BE LOOKED AT.

AFTER STARTING ENGINE, ENGINE WILL TURN OFF AND RADIO DISPLAY SCREEN WILL READ 'ENGINE POWER REDUCED.' ENGINE WILL NOT START FOR SEVERAL MINUTES, BUT THE LIGHTS, RADIO, DASH LIGHTS AND EVERYTHING WILL STILL WORK. THIS HAS HAPPENED IN MY DRIVEWAY. THE FIRST TIME THIS EVER HAPPENED I WAS ON A BUSY MAIN ROAD AT A STOP LIGHT IN THE LEFT TURN LANE. THE CAR SHUDDERED AND THE ENGINE LOST POWER. AGAIN, THE DISPLAY SCREEN DISPLAYED THE SAME MESSAGE. THE CAR WAS ROLLING BACKWARDS AND WOULD NOT ACCELERATE. AFTER SEVERAL ATTEMPTS THE ENGINE DID START AGAIN. THANKFULLY IT WAS 6:00 AM AND I WAS ON MY WAY TO WORK SO THERE WAS VERY LIGHT TRAFFIC.

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS LOOSE. THE CHECK ENGINE AND POWER STEERING WARNING LIGHTS WERE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE VEHICLE WAS TAKEN TO SERRA CHEVROLET 7850 US-64, MEMPHIS, TN 38133, (901) 328-9262) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS IN BAD CONDITION. THE DEALER DECLINED TO COMPLETE THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 225,000.

ELECTRICAL WIRES/COMPONENTS ISSUES, INSTRUMENT CLUSTER LIGHTS NOT TURNING ON, VEHICLE WITH A WRENCH INDICATOR LIGHT COMES ON & OFF, TRACTION CONTROL WITH A SLASH ON TC INDICATOR LIGHT COMES ON & OFF (TC/), WHEN MY CAR IS RUNNING AN IDLING OR PARKED OR IDLING AT A STOP LIGHT OR DRIVING IN A CERTAIN SPEED LIMIT THE STEERING WHEEL SHACKS/SHUDDERS REPEATEDLY MOVING ON ITS OWN ONCE IN A AWHILE BUT NOW IT CONSTANTLY GETTING WORSE LASTING LONGER, ENGINE LIGHT STAYS ON EVEN AFTER I REPLACED THE PARTS OBDLL SCANNER SAY WHAT TO FIX & REPLACE, OWNED THE CAR OVER A 1 YEAR AN BUILD KNOWLEDGE ABOUT THE CAR AND GOOGLE RECALLS AFTER OWNING IT. I BELIEVE IT'S (POWER STEERING WHEEL COMPONENTS OR POWER STEERING WHEEL ASSIST MOTOR) I WAS DRIVING IN THE FREEWAY WITH MY BABIES GOING 65 SPEED LIMIT & I LITERALLY SEEN LIFE FLASHED BEFORE MY EYES WHEN THE STEERING WHEEL WON'T TURN/LOCKS UP IN A BUSY FREEWAY. IT WAS BEYOND THE WORSE EXPERIENCE OF MY LIFE BECAUSE MY BABIES IS IN THE CAR WHEN IT HAPPENED, I DON'T EVER WANT IT TO HAPPEN AGAIN EVER OR TO ANYONE ELSE. PLEASE & THANK YOU IF YOU CAN FIX IT, IT'S OUR ONLY TRANSPORTATION FOR MY SPOUSE & BABIES. AN ONE MORE OTHER THING IS "I DON'T KNOW IF IT'S A PART OF IT THE THROTTLE BODY MALFUNCTION". I HOPE THAT'S ENOUGH & ACCURATE INFORMATION ABOUT IT

IT FEELS AS THOUGH THE STEERING IS LOOSENING. ALIGNMENT IS OFF AS WELL. BOTH ISSUES BEGAN ABOUT THE SAME TIME. A DULL CLUNKING SOUND CAN BE HEARD WHEN TURNING RIGHT. THIS CAR APPEARS TO HAVE ALREADY HAD THE STEERING REPLACED FROM THE 2014 RECALL BUT I BELIEVE THE REPLACEMENT PARTS ARE ALSO DEFUNCT AND SHOULD AND WILL BE RECALLED AGAIN. IT IS NOT SEEMINGLY DEPENDENT ON SET RPM OR MPH TO MAKE THE NOISE OR FEEL LOOSE IN MY HANDS. IT IS INTERMITTENT AND UNPREDICTABLE. CRUISE CONTROL STILL WORKING, EPS LIGHT NOT LIT. STRUTS ARE GOING SO MAY BE THE ISSUE. JUST IN CASE IT IS THE POWER STEERING HAVING NOT PROPERLY BEEN REPAIRED AFTER THE RECALL, OR REPAIRED WITH SHODDY PARTS, I THOUGHT IT BEST TO REPORT THE ISSUE. LIVES WERE LOST TO THE IGNITION SWITCH FAILURES FROM CHEVY, LUCKILY I PULLED INTO A SHOP IMMEDIATELY AFTER MY CAR SHUT OFF THE FIRST TIME AND GOT IT REPAIRED. MONTHS LATER PEOPLE WERE DYING. FRIENDS OF MINE. NOT ME. I TRUSTED MY GUT. I KNEW THAT WAS DANGEROUS AND I HAVE THE SAME INCLINATION NOW WITH THIS ISSUE.

WHILE DRIVING CAR STEERING WHEEL STARTED TO MAKE A CLICKING SOUND BOTH LEFT AND RIGHT THEN WHEN I STOPED CAR BATTERY NEEDED TO BE JUMPED STARTED BECOME HARD TO CONTROL CAR AND IT SEEMED AS IF CAR WANTED TO LOSE POWER I WAS ON WATERMAN AND BASELINE. ON THE STREET WHEN IT BEGAN..07/15/2020 I HAD RECALL N140226 14116 WITH A CHEVY MANUFACTURER MALIBU DEALERSHIP

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE BRAKE MODULE NEEDED TO BE REPLACED. PORTER CHEVROLET (414 E CLEVELAND AVE, NEWARK, DE 19711) WAS CONTACTED AND INFORMED THAT THE FAILURE NEEDED TO BE REPAIRED OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V252000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.

THERE HAS ALREADY BEEN A RECALL THAT THEY SAY WAS FIXED. HOWEVER IT IS DOING THE EXACT SAME THING NOW.I HAVE PAID TO FIX IT AND IT HAD A RECALL. WHAT HAPPENS IS YOU R JUST DRIVING AND ALL OF A SUDDEN THE POWER STEERING GOES OUT. YOU CAN BARELY STEER THE CAR TO GET IT OFF THE ROAD. I DO NOT HAVE THE MONEY TO KEEP FIXING THE SAME PROBLEM OVER AND OVER. IT IS DOING IT NOW.. THIS WILL HAPPEN ANYWHERE CITY, HIGHWAY. LITERALLY ANYWHERE YOU MIGHT BE. IT HAS HAPPENED NUMEROUS TIMES BUT I PUT THE LAST DATE IT HAPPENED. I HAVE PRETTY MUCH HAD TO STOP DRIVING THE CAR.

THE DRIVER SIDE SEAT THAT IS WELDED TO THE FRAME OF THE CAR HAS BROKE. THE RIGHT SIDE OF MY DRIVERS SIDE SEAT NOW COLLAPSES WHEN DRIVING WHICH IS EXTREMELY DANGEROUS NOT TO MENTION THE SEATBELT IS ATTACHED TO THE RIGHT SIDE OF THE SEAT AND BUCKLED INTO IT WHICH IS NOW COLLAPSED WHICH COULD CAUSE A MAJOR ISSUE IF I WAS TO EVER GET INTO AN ACCIDENT. I HAVE DONE SOME REASEARCH ONLINE AND THIS APPEARS TO BE A COMMON ISSUE AMONGSTS MOST 2004 MALIBU OWNERS. I AM THE SECOND OWNER AND I GET THE CAR IS CLOSE TO BEING 20 YEARS OLD BUT MINE ONLY HAS 60K MILES THE DRIVERS SEAT WELD SHOULD NOT JUST DETACH AND COLLAPSE WHILE DRIVING ON A PRACTICALLY BRAND NEW CAR. NOT TO MENTION I AM AN AVERAGE SIZED MAN 200 LBS 5 FOOT 7 ON TOP OF THAT I ENQUIRED TO FIX IT AT MY LOCAL CHEVROLET DEALER AND IT WILL COST WELL OVER 1000 DOLLARS BASED ON A VERBAL ESTIMATE. I CAN JERRY RIG THE SEAT TO NOT COLLAPSE BUT THAT DOESNT STOP THE FACT THAT GOD FORBID IM IN AN ACCIDENT MY DRIVERS SEAT COULD POTENTIALLY BECOME DETACHED HURLING MYSELF AND THE SEAT INTO THE WINDOW CAUSING SEVERE BODLY HARM OR WORSE DEATH. PLEASE LOOK INTO THIS AS IM SURE MANY OTHER PEOPLE HAVE THIS SAME PROBLEM IT IS A FAULTY WELD IN THE DRIVERS SEAT AND NEEDS TO BE ADRESSED BY THE MANUFACTURER CHEVROLET

THE DASH HAS ABS, TCH AND SECURITY LIGHT COMES SHORTLY AFTER CAR HAS BEEN STARTED WITH IN SCOUND COMES A BEEPING SOUND WERE ALL THREE LIGHTS STAY ON UNTIL ENGINE IS CUT OFF. THE LIGHT BULBS HAS MELTED PLASTIC COVER ON THE FRONT TURN SIGNAL/PARK LAMP DRL. WHEN SPEED IS INCREASING ON HIGH WAY FREE WAY CAR TENDS TO PULL LEFT ON ITS OWN

HAD TO REPLACE HEAD LIGHT BULBS HAS MELTED PLASTIC COVER DASHBOARD HAS WARNING LIGHTS THAT COME ON AND STAY ON

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING LOT, THERE WAS AN ABNORMAL SOUND COMING FROM THE STEERING. THE VEHICLE WAS TAKEN TO JOHN AMATO (8301 N 76TH ST, MILWAUKEE, WI 53223) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14E044000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,245. INVALID VIN.

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE TURNS THERE WAS RESISTANCE IN THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING WHEEL WOULD RETURN TO THE INITIAL POSITION. PHIL LONG FORD OF MOTOR CITY LOCATED AT (1212 MOTOR CITY DR, COLORADO SPRINGS, CO 80905 (844)237-2169, STATED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN RECALL BY THE FORMER OWNER OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

WHEN I ACCELERATE TO GET ONTO THE FREEWAY AND PUSH ON THE GAS THE CHECK LIGHT WITH THE TOOL WILL COME ON AND I AM UNABLE TO STEER MY CAR AND THE STEERING LOCKS. IT ISN'T UNTIL I EASE UP OFF THE GAS PEDAL DOES IT STOP. THIS HAS ALMOST CAUSED AN ACCIDENT AS I WAS UNABLE TO CONTROL MY CAR.

POWER STEERING FAILS UNDER HARD ACCELERATION. WHEN THIS OCCURS THE CHECK ENGINE LIGHT COME ON AND THE STEERING HAS NO ELECTRIC ASSIST. THIS CONTINUES UNTIL THE ACCELERATION IS REDUCED. AFTER REDUCED ACCELERATION THE CHECK ENGINE LIGHT GOES OFF THE THE POWER STEERING RETURNS TO NORMAL. THIS OCCURS INTERMITTENTLY, BUT TYPICALLY ON A FREEWAY ON RAMP WHILE GETTING UP TO SPEED AND TRYING TO MERGE WITH TRAFFIC.

I WAS DRIVING MY 2004 CHEVY MALIBU AND IT WAS FINE UNTIL ABOUT 30 MINUTES INTO MY DRIVE. I STOPPED TO MAKE A LEFT TURN, AND WHEN I STARTED TO ACCELERATE, MY STEERING WHEEL STARTED RAPIDLY TURNING BACK AND FORTH. LEFT, RIGHT, LEFT RIGHT... I PULLED OVER AND TURNED THE ENGINE OFF AND IT WAS STILL STEADILY BACK AND FORTH.. POWER WAS STILL ON. TURNED THE VEHICLE OFF AND BACK ON AND NOTHING! BUT THE CAR WAS LITERALLY SWAYING BACK AND FORTH, WHEN THIS WAS HAPPENING AND I WAS DRIVING! VERY SCARY!!

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT FAILURE WITH THE IGNITION SWITCH. THE CONTACT HAD TO JIGGLE THE KEY FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN JIGGLED THE KEY AND THE VEHICLE WAS ABLE TO START. THE TECHNICIAN INFORMED THE CONTACT THAT THERE MAY BE AN UNKNOWN RECALL ON THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *DT*JB

WHEN I'M DRIVING DOWN THE ROAD THE POWER STEERING JUST GOES OUT ON ME. I TOOK IT TO MY MECHANIC AND HE SAID IT WAS UNDER THE RECALL AND SENT ME TO A CHEVROLET DEALER (BECKLEY BUICK GMC AUTOMALL) THEY LOOKED AT IT AND SAID THE RECALL WAS FIXED ON 04/18/2017 AND THIS WAS NOT COVERED UNDER A RECALL. THEY TOLD ME IT NEEDED A NEW POWER STEERING MODULE, COLUMN. I TOOK IT BACK TO MY MECHANIC AND HE SAID THAT IT WAS COVERED UNDER THE RECALL AND TO CONTACT CHEVROLET AND IF THEY DON'T DO ANYTHING TO CONTACT NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. I HAVE TWO CHILDREN AND THIS IS A CONCERN FOR ME BECAUSE IT JUST GOES OUT WHILE I'M DRIVING AND IF I WRECK AND KILL US OR HURT SOMEONE ELSE BECAUSE I CAN'T TURN THE STEERING WHEEL.

AS I BEGAN TOO TURN WHILE DRIVING MY POWER STEERING WENT OUT CAUSING ME TO ALMOST HAVE AN ACCIDENT , IT HAS HAPPEN OTHER TIMES AS WELL . WHEN WE SHUT THE CAR OFF AND RESTART IT THE POWER STEERING IS FINE FOR A WHILE . IT WAS ON RECALL FOR POWER STEERING FAILURE AND WAS REPAIRED BACK IN 2015 , NOW IT'S A PROBLEM AGAIN , SO GM IS FREE OF THE PROBLEM SINCE THEY REPAIRED IT ONCE !!!!! SO PLEASE HELP US ! WE CAN'T AFFORD THESE EXPENSIVE REPAIRS FOR A PROBLEM THEY CLAIMED TO HAVE REPAIRED !!!!!

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. WHILE THE VEHICLE WAS IDLING AT A STOP SIGN, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE CONTACT TURNED THE VEHICLE OFF AND ON TO ALLOW THE STEERING TO RETURN TO NORMAL. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. WHILE THE CONTACT'S SON WAS PARKING THE VEHICLE, HE WAS UNABLE TO SHIFT THE GEAR OUT OF REVERSE AND TURN OFF THE ENGINE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V224000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 218,381.

DRIVINGDOWN THE ROAD TURNED ON A SHARP CURVE LOST ALL STEERING WENT INTO DITCH SUSPENSION BOTTOMS OUT ON FRAME ELECTRICAL PROBLEMS WITH SECURITY PROGRAM

MY ELECTRIC STEERING SOMETIMES LOCKS UP AND CANT STEER ANYMORE

ON FRIDAY, FEBRUARY, 8, 2019 MY 2004 CHEVROLET MALIBU, VIN [XXX] HAD TO BE TOWED OFF OF THE ROAD AND HOME BECAUSE THE FRONT BRAKES WERE LOCKING AND THE VEHICLE WAS SMOKING FROM THE SAME ORIGINAL LOCATION. ON SUNDAY, FEBRUARY 10, 2019 THE VEHICLE WAS TOWED TO THE SOUTH CHARLOTTE CHEVROLET, THE NEAREST DEALERSHIP. ON MONDAY, FEBRUARY 11, 2019 KB FROM SOUTH CHARLOTTE CHEVROLET INFORMED ME THAT THE FRONT CALIPERS, BRAKES AND ROTORS NEEDED TO BE REPLACED. I EXPLAINED THAT THE WORK WAS DONE ONLY THREE AND A HALF MONTHS AGO BY LANCASTER MOTOR COMPANY. KB INFORMED ME THAT THE PREVIOUS TECHNICIAN AT LANCASTER MOTOR COMPANY INSTALLED THE PARTS INCORRECTLY AND AS A RESULT THE SAME PROBLEM WAS OCCURRING AND THAT I NEEDED TO CONTACT CHEVROLET/GMC REGARDING MY WARRANTY. CHEVROLET/GMC IS NOT HONORING THEIR WARRANTY AND THE FAILED ROTORS ALMOST CAUSED MY DAUGHTER TO BE IN A CAR ACCIDENT ON FEBRUARY 8, 2019. THE SAME VEHICLE WAS TAKE TO LANCASTER MOTOR COMPANY, SC FOR A FRONT BRAKE CONCERN; SMOKE AND SCREECHING ON SATURDAY, OCTOBER 6, 2018. I RECEIVED A FOLLOW UP CALL FROM THE LANCASTER MOTOR COMPANY, SC SERVICE DEPARTMENT ON OCTOBER 6, 2018 THAT THE CAR COULD NOT BE DRIVEN UNTIL THE BRAKES WERE REPAIRED AND THAT THEY COULD NOT RETURN IT ME BECAUSE IT WAS "UNSAFE TO DRIVE". THE TECHNICIAN; TOLD ME THAT THEY WERE KEEPING THE CAR AND THAT THEY WOULD FOLLOW UP WITH ME ON MONDAY, OCTOBER 8, 2018. DURING A DISCUSSION WITH LANCASTER MOTOR COMPANY THE WEEK OF OCTOBER 8, 2018 I WAS INFORMED BY [XXX]

THE RACK AND PINION WENT OUT WHEN MAKING LEFT TURNS IN CITY SETTING. STEERING WHEEL TURNED BUT WHEELS DID NOT. FELT A JUMPING IN THE WHEEL. GEARS IN RACK WERE STRIPPED WHEN MAKING A HARD LEFT TURN. STEERING WHEEL SPUN 3/4 AND RUINED AIR BAG AND NO CRUISE CONTROL. IVE HAD TO GET A NEW RACK AND PINION.