2002 Chevrolet Impala complaints

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TIRES WERE BEING ROTATED WHEN THE TECHNICIAN STATED THAT THE REAR STRUT CHAMBER WAS OUT OF ALIGNMENT, CAUSING THE INTERIOR SIDES OF THE REAR TIRES TO WEAR EXCESSIVELY. THE CONTACT WAS CONCERNED THAT THE TIRES MAY BLOW OUT AND DECIDED TO HAVE THE TIRES REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. ON A 65,000 MILE TIRE REPAIR REAR STRUT HOLES CAMBER RODS ETC. UPDATED 10/07/2011 *LN *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM FAILED WITH THE ILLUMINATED OF THE TRACTION CONTROL WARNING LIGHT. THE FAILURE CAUSED AN ABNORMAL INCREASE IN STOPPING DISTANCE. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE TRACTION CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.

SECURITY SYSTEM FAILURE. VEHICLE WOULD NOT START. LUCKILY I WAS IN MY DRIVEWAY WHEN IT REFUSED TO START. HAD TO REPLACE BODY CONTROL MODULE, LOCK CYLINDER WITH PASSLOCK SENSOR BEFORE CAR WOULD START. THIS MAY NOT SEEM LIKE A SAFETY PROBLEM, BUT, WHEN YOU THINK ABOUT ALL THE PLACES YOUR CAR COULD LEAVE YOU STRANDED, IT'S SCARY. I AM NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM. THERE ARE THOUSANDS OF COMPLAINTS WITH THIS PROBLEM ON SEVERAL WEB SITES.THIS IS A FAULT OF GENERAL MOTORS, THEY KNOW ABOUT THE PROBLEM AND HAVE NOT DONE ANYTHING TO HELP THEIR CUSTOMERS WITH THIS PROBLEM. THEY NEED TO COME UP WITH A PERMANENT FIX FOR THE PASSLOCK SYSTEM AND HAVE A RECALL AND FIX IT ONCE AND FOR ALL. AVERAGE COST FOR THIS REPAIR IS ABOUT $1,000.00 DOLLARS. THE CUSTOMERS WHO HAVE PAID IT DESERVES THEIR MONEY BACK. *TR

ELECTRONIC - FIRST PROBLEM WAS AIRBAG LIGHT STAYING ON - AFTER AT LEAST 4 TRIPS TO DEALER - PROBLEM FIXED - NOW RADIO IS LOCKED AND SOMEHOW CONNECTED TO DOOR LOCKS AND SECURITY SYSTEM - APPARENTLY THIS IS AN ISSUE FOR THIS MODEL AND NEEDS RECALL. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING AT NIGHT APPROXIMATELY 65 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING; THEREFORE, THE CONTACT ACTIVATED THE HIGH BEAM HEADLIGHTS AND CONTINUED TO DRIVE. THE VEHICLE WAS PREVIOUSLY REPAIRED TWICE IN 2009 FOR THE SIMILAR FAILURE WHERE THE DIMMER SWITCH ASSEMBLY WAS REPLACED EACH TIME. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 77,936.

GM VEHICLES EQUIPPED WITH THE PASSKEY SYSTEM MAY, AND THOUSANDS DO, EXPERIENCE A PASSLOCK SYSTEM LOCKOUT, WHERE THE SECURITY SYSTEM PREVENTS STARTING OF THE VEHICLE, EVEN WHEN USING THE MFR'S SUPPLIED KEY. THE PASSKEY SENSOR PROBLEM IS RECURRING EVEN AFTER SOME CONSUMERS HAD DEALERS REPLACE IT. THIS DEFECT IN THE PASSKEY II AND III AS WELL AS THE PASSLOCK SYSTEMS ON GM VEHICLES HAS PLAGUED MY VEHICLE SINCE 3 WEEKS AFTER PURCHASE. THE DEALER SAID I HAVE TO REPLACE THE PASSKEY SENSOR, IGNITION CONTROL MODULE, IGNITION SWITCH, BCM AND EVEN POSSIBLY THE ECM. I HAVE CHECKED WITH OTHER SHOPS AND CONSUMERS VIA ONLINE FORUMS AND PERSONAL INTERACTIONS, AND HAVE COME TO LEARN OF 1000'S IF NOT 10,000'S OF CONSUMERS HAVE THIS PROBLEM, AND THE DEALER RECOMMENDED REPAIRS/REPLACEMENTS ONLY COVER UP THE PROBLEM FOR ABOUT A YEAR. THIS PROBLEM PREVENTS THE OWNER FROM STARTING THE CAR, AS WELL AS CAUSE IT TO STALL REGARDLESS OF LOCATION OR DRIVING CONDITION. THIS CAN RESULT IN LOSS OF CONTROL AND POSSIBLY LEAVING A CONSUMER STRANDED IN UNSURVIVABLE SITUATIONS. THIS IS A PUBLIC SAFETY AND A HEALTH RISK. EVEN WHEN UNDER WARRANTY, THE DEALER REFUSED TO REPLACE THE 'RECOMMENDED' PARTS AS THEY WERE NOT COVERED UNDER POWERTRAIN WARRANTY, HOWEVER THEY CAUSE THE VEHICLE'S POWERTRAIN TO NOT FUNCTION OR CEASE FUNCTION WHEN RUNNING JUST FINE SECONDS PRIOR. GM HAS BEEN NOTIFIED OF THIS ISSUE BY MYSELF AND TO NO AVAIL, A RESOLUTION IS UNAVAILABLE. I HAD A FRIEND OF MINE REPLACE OVER 8 COMPONENTS OF THE IGNI

PASSLOCK SYSTEM ON 2002 CHEVROLET IMPALA IS DEFECTIVELY DESIGNED. FAILURE LEAVES OWNER UNABLE TO START OTHERWISE 100% OPERABLE VEHICLE. PASSLOCK DEVICE REPLACED IN 2008 AFTER COMPLETE FAILURE. PASSLOCK DEVICE FAILURE AGAIN IN 2011. GM CLAIMS NOTHING WRONG. ISSUE VERY WIDESPREAD AND WELL KNOWN TO DEALERS AND MECHANICS. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT DRIVERS WINDOW FAILED AND WOULD NOT ROLL UP OR DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS, WHERE THE CONTACT WAS INFORMED THAT THE WINDOW REGULATOR FAILED. THE DEALER REPLACED THE WINDOW REGULATOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AGAIN. THE FAILURE MILEAGE WAS 60,544 AND THE CURRENT MILEAGE WAS 81,000. SM.

OUR 2002 GENERAL MOTORS CHEVROLET IMPALA HAS THE REPORTED AND WELL KNOWN INTERMITTENT ISSUE KNOWN AS THE PASSLOCK FAILURE REGARDING GENERAL MOTORS SECURITY MODULE WHICH OCCURS ON MANY GENERAL MOTORS CARS MADE FROM 1999-2005. THE PASSLOCK FAILURE HAPPENS INTERMITTENTLY AND IS DIFFICULT TO DIAGNOSE AND FIX/RESOLVE BUT IS REPORTED ON THE INTERNET. THE PASSLOCK FAILURE SEEMS TO BE TIED TO THE 'SECURITY' LIGHT ON THE DASHBOARD, HOWEVER IT HAS BEEN SEEN THAT THE 'SECURITY' LIGHT CAN COME ON FROM TIME TO TIME WHILE DRIVING WITH NO PROBLEMS BUT NOT ALWAYS. THE PASSLOCK FAILURE IS OBSERVED IN 2 SCENARIOS: 1) WHILE DRIVING IN TRAFFIC THE VEHICLE MAY STALL, LEAVING THE DRIVER WITHOUT POWER STEERING OR POWER BRAKES, ALSO THE 'SECURITY' LIGHT ON THE DASHBOARD WILL BE LIT. 2) AFTER GETTING INTO THE CAR IT FAILS TO START, THE ENGINE WILL NOT TURN OVER BUT ELECTRICAL INSTRUMENTS ALL APPEAR TO WORK OKAY, THE 'SECURITY' LIGHT ON THE DASHBOARD WILL BE LIT. FREQUENCY OF FAILURE - THE FREQUENCY OF THESE TWO FAILURES IS UNABLE TO BE PREDICTED, IT HAS OCCURRED MULTIPLE TIMES IN ONE DAY, MULTIPLE TIME TIMES ACROSS 2 DAYS AND THEN MAY NOT OCCUR FOR WEEKS OR MONTHS. THE ISSUE CAN OCCUR IN WINTER, SUMMER, FALL OR SPRING. TEMPORARY CORRECTION - WHEN THE CAR FAILS TO START THEN THIS ISSUE MAY BE ABLE TO BE RESOLVED TEMPORARILY BY USING ANOTHER KEY ( A SPARE KEY SHOULD BE STORED IN THE CAR FOR SAFETY) OR THE DRIVER MUST WAIT ABOUT 20 MINUTES WITH THE KEY REMOVED FROM THE IGNITION AND THEN THE ISSUE WILL B

I GOT MY CAR ON 03/09/2011. I HAVE BEEN COMPLAINING TO THE DEALERSHIP ABOUT THE ISSUES I AM HAVING WITH MY CAR. IT HESITATES TO CRANK, WHEN TURNING I CAN FEEL A POPPING FEELING IN THE STEERING. VERY OFTEN MY SIGNAL LIGHTS DOESN'T COME ON. I DO A LOT OF HIGHWAY DRIVING BACK AND FORTH TO WORK AND THIS IS VERY DANGEROUS. WHEN HITTING MY BREAKS THE CAR SOMETIMES SPEEDS UP BEFORE SLOWING DOWN, WHICH CAN BE VERY DANGEROUS. THERE IS A SHORTAGE IN THE WIRING. THE LOW COOLANT LEVEL LIGHT STAYS ON, EVEN THOUGH THEY CLAIM THEY FIXED SOME SENSOR SWITCH. THEY ALSO SAID THEY FIXED MY CAR FROM LEAKING BRAKE FLUID, BUT THE BRAKES ARE SOUNDING WORST EVERYDAY. I ASKED THEM IF THE BRAKES NEEDED CHANGING AND THEY SAID IT WAS FINE. THE CAR HESITATES WHEN TAKING OFF. I JUST GOT HOME FROM WORK AND NOT EVEN 30 MINUTES WENT BY BEFORE I TRIED TO LEAVE OUT AND MY CAR WOULD NOT CRANK. I HAVE BEEN COMPLAINING TO THE DEALERSHIP SINCE I GOT THE CAR AND THEY HAVE PROCRASTINATED UNTIL THE 30 DAY WARRANTY EXPIRED. WHEN CALLING TODAY THE DEALERSHIP SAID THAT I WOULD HAVE TO PAY FOR ANY REPAIRS BECAUSE THE WARRANTY EXPIRED. WHEN ASKING WHY SHOULD I HAVE TO PAY FOR REPAIRS, WHEN I HAVE BEEN COMPLAINING ABOUT THESE ISSUES SINCE I FIRST GOT THE VEHICLE, THE REPLY WAS THEY ARE NOT GOING TO PAY THAT ANY MIND AND I WOULD STILL HAVE TO PAY FOR THE REPAIRS. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN TRYING TO ACCELERATE THE VEHICLE IT WOULD HESITATE. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THE EGR VALVE WAS CAUSING THE ENGINE TO MISFIRE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

FOR THE PAST 2 WEEKS MY TRACTION ON LIGHT APPEARS AND WHEN TURNING RIGHT, THE RIGHT FRONT END HESITATES AND BOGS DOWN AND MAKES A WHIRRING NOISE. I THOUGHT IT MIGHT BE MY BRAKES. ONCE LAST WEEK AFTER THIS HAPPENED THE ABS LIGHT APPEARED. I IMMEDIATELY STOPPED AND TURNED THE CAR OFF. WHEN RESTARTING THE LIGHTS DISAPPEARED. THE ABS LIGHT HAS NOT SINCE APPEARED BUT THE TRACTION ON LIGHT AND EFFECTS CONTINUE. *TR

I HAVE A 2002 IMPALA AND MY TURN SIGNAL WORKS SOMETIMES AND OTHER TIMES IT DOESN'T. MY MOM HAS A CHEVY MALIBU AND HERS WAS DOING THE SAME THING AND THEY RECALLED IT DUE TO DEFECTIVE PARTS SO I LOOKED IT UP ON LINE AND GM HAS RECALLED OTHER MODELS BUT NOT IMPALA. SO I TOOK IT TO A GM LOCATION AND THE GUY TOLD ME THEY KNOW ITS A PROBLEM BUT UNTIL THEY RECALL IT THERE'S NOTHING I CAN DO BUT PAY FOR IT. IT STARTED AT AROUND 98,000 MILES AND I WOULD ALMOST GET HIT WHEN I SLOWED DOWN TO TURN AFTER A WHILE THE PROBLEM WENT AWAY I GUESS ABOUT 135,000 NOW ITS BACK AGAIN IM AT 182,000 AND STILL NO RECALL. *TR

ON THE IP THE IGNITION KEY IS NOT FUNCTIONAL EVERY ONCE A WHILE AND IT DOES REQUIRE A 10 MINUTES WAIT IN THE VEHICLE WITH THE KEY IN THE IGNITION BEFORE YOU CAN FIRE THE ENGINE. THIS ISSUE BEEN PERSISTING FOR THE LAST 2 YEARS. I DO WONDER IF THIS PROBLEM BEEN EXPERIENCE WITH CHEVY? *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE UNOCCUPIED VEHICLE IGNITED INTO FLAMES WHILE PARKED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE YET A POLICE REPORT WAS NOT FILED. THE FAILURE WAS CONTRIBUTED TO THE ELECTRICAL WIRING OF THE FRONT DRIVER SIDE HEATED SEAT. THE VEHICLE WAS COMPLETELY DESTROYED. UPDATED 10/31/11

ON OCTOBER 11, 2010, WAS STOPPED FOR A LEFT TURN, IN MY 2002 CHEVROLET IMPALA. I WAS HIT FROM THE BACK BY A PICKUP TRUCK. UPON IMPACT, MY ONSTAR MIRROR CAME LOOSE FROM THE WINDSHIELD AND THE CABLE BECAME A WEAPON IN THE CAR WITH THE MIRROR STILL ATTACHED. A WITNESS SAID IT LOOKED LIKE A BASEBALL BAT FLYING AROUND ON THE INSIDE OF THE CAR. THE CABLE WAS HANGING AND APPROXIMATELY 2FT LONG WHEN THE WRECKER PULLED IT AWAY. I RECEIVED MULTIPLE INJURIES TO MY HEAD/NECK AND RIGHT EYE DUE TO THIS PARTICULAR INCIDENT. THERE WERE ALSO OTHER INJURIES THAT I FEEL PROBABLY DO NOT PERTAIN TO THIS. THE CAR WAS LATER TOTALED AND SO NOTHING WAS DONE TO CORRECT THE ISSUE. I WILL REMAIN LEARY TO HAVE OR INSTALL ONSTAR EQUIPMENT IN ANY OTHER VEHICLE FOR THIS REASON. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING WOULD NOT FUNCTION. THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE POWER STEERING SHAFT WAS BROKEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

CAR WOULD NOT START. TRIED ABOUT 10 - 100 TIMES AND IT WOULD USUALLY TURN OVER. HAPPENING OVER THE LAST YEAR, BUT GETTING WORSE (CAR WILL NOT START RIGHT AWAY FOR LAST THREE DAYS!). EVERYTHING INSIDE CAR (LIGHTS, RADIO, ETC.) IS ON BUT ENGINE WILL NOT TURN OVER. *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THE GAS GAUGE DOES NOT READ THE FUEL LEVELS PROPERLY. WHILE DRIVING THE VEHICLE, THE FUEL GAUGE WOULD DRIFT INDICATE THAT THE FUEL TANK WAS FULL AND THEN IT WOULD DISPLAY HALF FULL AND EMPTY WITHIN MINUTES. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO STATED THAT THE FUEL GAUGE SENDER AND WIRING HAD FAILED. THE VIN WAS REJECTED FROM THE SYSTEM. THE FAILURE MILEAGE WAS 92,000 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 06/13/11 *BF UPDATED 1/19/2012 *LN *TR

I FELL ASLEEP AT THE WHEEL AND WAS HEADING STRAIGHT FOR A TELEPHONE POLE. I AWOKE AT LAST SECOND AND MANAGED TO SWERVE TO AVOID HITTING POLE HEAD ON, IN WHICH CASE I WOULD PROBABLY BE DEAD. DOCTORS SAID I WAS LUCKY TO BE ALIVE EVEN THOUGH I WORE MY SEATBELT B/C THE CAR HIT THE POLE AND THEN FLIPPED OVER 2 OR 3 TIMES BEFORE LANDING ON ITS HOOD WITH ME TRAPPED INSIDE. THE JAWS OF LIFE WERE USED TO HELP PULL MY PASSENGER DOOR OFF ENOUGH TO GET ME OUT OF CAR ONTO A FLATBOARD, ONCE THEY HAD ME IN A NECKBRACE, THAT IS. THE REASON I AM MAKING A COMPLAINT IS BECAUSE I LEASED THIS CAR AT A VERY HIGH PERCENTAGE RATE AND WAS MORE THAN 75% DONE PAYING IT OFF AND NOW I HAVE NOTHING. THE '02 CHEVROLET IMPALA HAD FRONT AIRBAGS, (AT LEAST THAT'S WHAT THEY SAID WHEN THEY SOLD ME THE CAR), HOWEVER, NEITHER DEPLOYED IN THE ACCIDENT AND I SUSTAINED A SERIOUS INJURY TO MY WHOLE LEFT SIDE. MY HEAD AND SHOULDER WENT RIGHT THROUGH THE DRIVERS SIDE WINDOW, HITTING THE PAVEMENT, AND I HAVE NERVE DAMAGE NOW B/C OF THIS. MY LEFT ARM IS NOW TINGLING AND GOING NUMB, WHICH COMES DOWN FROM A PINCHED NERVE IN MY NECK. I WILL NEED TO GO TO PHYSICAL THERAPY ONCE I AM ABLE. I AM ON HIGH DOSE PAIN MEDS. RIGHT NOW AND CAN BARELY WALK. I NOW WONDER IF THE AIRBAGS HAD BEEN DEPLOYED ALREADY SOMETIME B/F I BOUGHT THE CAR, PUT BACK IN USED, AND THAT IS WHY NEITHER CAME OUT WHEN THEY SHOULD HAVE. I AM THINKING ABOUT CONTACTING A LAWYER REGARDING THIS SITUATION. DO YOUR HAVE ANY SUGGESTIONS ON THIS? THANK YOU AND PLEASE

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY AND WHEN THE TURN SIGNAL MECHANISM WAS SLIGHTLY JOLTED THE HEADLIGHTS WOULD OPERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE UNIVERSAL LIGHT SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 04/15/11*LJ UPDATED 11/21/11

MY 02 CHEVY IMPALA HAS ISSUES WITH THE STARTING SYSTEM. I HAVE NO KNOW ELECTRICAL PROBLEMS WITH THIS CAR EXCEPT SOMETIMES IT WILL NOT START AND HOURS OF TRYING TO START THE CAR IT STARTS. I EVEN TRIED TO SHORT OUT MY STARTER AND THAT DIDN'T WORK. IT WAS IN THE MIDDLE OF THE SUMMER AND MY INFANT CHILD GOT VERY HOT WAITING ON ME TO START THE CAR. *LN

BOTH HEADLIGHTS SHUT OFF AT NIGHT WITH NO WARNING. SOMETIMES LOW LIGHTS TURN OFF AND THEN COME BACK ON AFTER A FEW SECONDS. SOMETIMES HIGH LIGHTS SHUT OFF AND DO NOT COME BACK ON UNLESS THE LIGHTS ARE MANUALLY SWITCHED TO LOW. THIS HAPPENS AS MUCH AS ONCE A MONTH TRAVELING AT 65 MPH EVER SINCE I OWNED THE VEHICLE. THERE IS NO INDICATION WHEN AND WHERE THIS WILL HAPPEN. IT IS JUST RANDOM. IF YOU ARE UNAWARE HOW TO GET THE LIGHTS TO COME BACK ON, THEY WILL NOT. DEALERSHIP IS AWARE OF SEVERAL OWNERS WITH THE SAME PROBLEM, BUT DOES NOT KNOW HOW TO REMEDY! *TR

I OWN A 2002 CHEVROLET IMPALA LS 4D. I WOULD BE DRIVING AT NIGHT WITH THE HEADLIGHTS ON AND FOR NO REASON BOTH HEADLIGHTS WOULD TURN OFF, DRIVING DOWN THE ROAD WITHOUT ABILITY TO SEE. WHEN I THEN I THEN HIT THE HIGH/LOW DIMMER SWITCH SEVERAL TIMES WITH MY HAND THE LIGHTS WOULD RETURN. THIS WOULD OCCUR ONCE EVERY MONTH OR SO, AND OCCURRED AT THIS APPROXIMATE FREQUENCY OF TIME FOR AS OFTEN AS I OWNED MY CAR, SINCE 2007. IT IS QUITE FRIGHTENING TO DRIVE AT NIGHT WHEN YOUR LIGHTS WOULD SUDDENLY GO OFF WITHOUT WARNING. FINALLY, LAST YEAR THE HIGH BEAM WOULD NOT CLICK ON WITH THE SWITCH APPARENTLY BEING BROKEN. MY FATHER OWNED THE SAME YEAR IMPALA, AND HE REPORTED THE SAME EXACT PROBLEM, THE LIGHTS WOULD SUDDENLY GO OUT AND HE WOULD HAVE TO HIT THE SWITCH TO HAVE THE LIGHTS RETURN ON. HE HAD HIS FIXED AND IT COST HIM IN THE NEIGHBORHOOD OF 600 DOLLARS. MY BRIGHTS ARE CURRENTLY NOT FUNCTIONING DUE TO THIS BROKEN SWITCH WITH THE COST TO FIX BEING AROUND 600 DOLLARS. I FIND IT QUITE UNUSUAL WITH THE SAME YEAR IMPALA TO HAVE THIS OCCUR, AND FIND IT EXTREMELY HAZARDOUS WHEN DRIVING AT NIGHT. *TR

MY CAR LEAVES ME STRANDED FOR HOURS BEFORE IT STARTS. PASSLOCK/PASSKEY II IS THE WORST THING CHEVY EVER CREATED. WHILE DRIVING THE GAUGES GO OFF AND ON; AND THE CAR SHUTS THE FUEL OFF. BEING SAID MY SISTER USED MY CAR ONE DAY AND THE FUEL SHUT OFF, THE CAR DIED, AND SHE WAS REAR ENDED. THANKFULLY IT WAS A BUMP AND SHE WASN'T SERIOUSLY INJURED. I'M ALWAYS LATE FOR WORK AND I HAVE REPLACED THE BCM, IGNITION SWITCH, AND TUMBLER. NOTHING IS RESOLVED. I'VE BEEN HOME STRANDED FOR A WEEK, WHICH HAS CAUSED ME TO MISS SCHOOL. DUE TO THE LACK OF MONEY I AM FORCED TO WITHDRAW FROM COLLEGE AND THIS IS MY SENIOR YEAR WHICH THROWS MY OUT OF MY INTERNSHIP. CHEVY NEEDS TO RECALL THIS "PASSLOCK" FEATURE AND REIMBURSE ALL OF THE PEOPLE THEY HAVE SWINDLED. THIS IS THERE FAULT AND WE, THE CONSUMERS, SHOULD NOT HAVE TO PAY FOR IT. THIS FEATURE ALLOWS OWNERS TO NOT BE ABLE TO USE THEIR VEHICLES, AND A PROFESSIONAL THIEF CAN STEAL THE CAR. RESEARCH SHOWS THAT THOUSANDS OF CONSUMERS ARE HAVING THIS PROBLEM AND STILL NOTHING HAS BEEN DONE, AND FRANKLY, I DO NOT THINK ANYTHING EVER WILL BE. I FOR ONE WILL NEVER PURCHASE A CHEVY AGAIN. *TR

PASSLOCK 2 SYSTEM FAILED CAUSING THE VEHICLE TO STALL WHILE DRIVING. VEHICLE WOULD NOT START. *TR

HEAD GASKET FAILURE. HEAD GASKETS ARE DEFECTIVE ON THE 3400 SERIES ENGINES. THE COOLANT USED IN THESE VEHICLES CAUSES PREMATURE EROSION IN THE HEAD GASKET. *TR

MY ABS LIGHT STAYS ON AND HAVING AN ISSUE WITH THE BRAKES, MAKING AWFUL GRINDING NOISE WHILE DRIVING ON A STRAIGHT AWAY. DOES IT RATHER ROADS ARE WET OR DRY. THIS IS VERY DANGEROUS . I HAVE READ MANY MANY OWNERS OF THE 2002 CHEVY IMPALAS ARE HAVING THIS ISSUE. THE PROBLEM NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS SERIOUSLY INJURED OR RESULT IN A FATALITY.

HEADLIGHTS SUDDENLY WENT OUT WHILE IN OPERATION. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE HAD NO POWER WHEN HE ATTEMPTED TO START IT. THE CONTACT REPLACED THE BATTERY THE FIRST TIME BUT THE REMEDY DID NOT CORRECT THE PROBLEM. THE VEHICLE WAS INSPECTED BY A MECHANIC WHO ADVISED THAT THE VEHICLE WOULD NEED A NEW BODY CONTROL MODULE. THE MECHANIC ADVISED THAT THE FAILURE WAS CAUSED BY THE MODULE BEING BURNED OUT BY THE IGNITION SWITCH. THE VEHICLE WAS NOT INSPECTED BY AN AUTHORIZED DEALER NOR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 57,000. UPDATED 02/03/11*LJ THE CONSUMER WAS TOLD TO WAIT 15 MINUTES AND THEN START THE VEHICLE. THE CONSUMER STATED HE SHOULD NO HAVE TO WAIT TO START THE VEHICLE. UPDATED 03/22/11

BROUGHT CAR AND WINDSHIELD WIPERS WERE NOT TIMED CORRECTLY AND I NEEDED A PART CALLED PLAW - THE COMPANY SAID THEY WERE FIXED BUT, NOT 3 MONTHS LATER WHEN HEAVY RAIN CAME MY WINDSHIELD WIPERS ARE ON MY WINDSHIELD STRAIGHT UP AND DOWN RIGHT IN FRONT OF WHAT IS SUPPOSED TO BE MY VISIBLE AREA. IM 5'3 AND I HAVE A SEVEN YEAR OLD CHILD AND I WOULD HATE TO BE ON THE EXPRESSWAY WHEN IT STARTS RAINING AND NOT ABLE TO SEE BECAUSE NO ONE TOOK IT SERIOUSLY.. I DO NOT LOOK FORWARD TO RAINY DAYS ESPECIALLY WHEN I HAVE A NEWER CAR BUT I HAVE TO GET A RIDE OR ON THE BUS WITH MY CHILD......... HELP HELP HELP!!!!!!!!!!!!!!! *TR

2002 CHEVROLET IMPALA HEADLAMPS GO OFF WHILE DRIVING WHEN HIGH BEAMS ARE ON. FREQUENCY IS EVERYTIME HIGH BEAMS ARE USED. RESEARCHED PROBLEM ON INTERNET AND FOUND THIS IS COMMON PROBLEM. WHY WILL GM NOT RECOGNIZE THIS AS A SAFETY RECALL SITUATION? *TR

LEAKING UPPER AND LOWER INTAKE MANIFOLD GASKETS,CAR OVERHEATING AND RUNNING POORLY.OCCURED AT 55,000 MILES AND AGAIN AT 110,000 MI.. GASKETS REPLACED FOR 900.00 EACH TIME,OLD GASKETS AERE AVAILABLE. *TR

2002 IMPALA "PASSKEY" SYSTEM FAILS... NO START CONDITION, LEAVES DRIVER AND PASSENGERS STRANDED.

INTERMITTENT PASSLOCK FAILURE CAUSED CAR NOT TO START HAVE TO WAIT 20-30 MINUTES TO START MY CAR. *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT APPROACHED THE PARKED VEHICLE AND SMELLED A STRONG BURNING ODOR COMING FROM UNDERNEATH THE HOOD. THE HOOD WAS RELEASED AND THE ENGINE COMPARTMENT WAS COMPLETELY MELTED. THERE WERE NO FLAMES. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THAT THERE WAS A RECALL ASSOCIATED WITH THE NHTSA CAMPAIGN ID NUMBER 09V116000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS BEYOND REPAIR DUE TO THE FIRE. THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 139,000.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SECURITY WARNING LIGHT WAS ILLUMINATED AND THE STARTER FAILED. THE DEALER INSPECTED THE CHARGING SYSTEM AND DETERMINED THAT THE STARTER HAD A DEFECTIVE SOLENOID. THE DEALER REPLACED THE STARTER AND CLEANED THE CABLES. THE CONTACT STATED THAT SHORTLY AFTER REPAIRS, THE SECURITY WARNING LIGHT WAS ILLUMINATED AGAIN AND THE VEHICLE WOULD NOT START. THE CONTACT BELIEVED THERE WAS A CONNECTION BETWEEN THE SECURITY WARNING LIGHT AND THE VEHICLE FAILURE AND STATED THAT THE FAILURE WAS A RISK TO SAFETY. THE FAILURE MILEAGE WAS 72,013 AND THE CURRENT MILEAGE WAS 72,030.

AT TIMES THE CAB OF THE 2002 CHEVY IMPALA SEEMS TO OVERHEAT AND WHEN YOU TRY TO START IT ALL OF THE WARNING LIGHTS FLASH, INCLUDING HEADLIGHTS, THEN IT WON'T START. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN THE SECURITY WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT IF THE VEHICLE WAS BEING DRIVEN WHILE THE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD CONTINUE TO DRIVE BUT IF TURNED OFF, THE CONTACT WOULD HAVE TO HAVE TO WAIT THIRTY MINUTES BEFORE BEING ABLE TO RESTART THE VEHICLE. THE DEALER REPLACED THE STARTER TO NO AVAIL AND ADVISED THE CONTACT THAT HE WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/22/11*LJ THE CONSUMER ALSO STATED THE BRAKES NEEDED TO BE REPLACED EVERY OTHER YEAR. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/06/11

2002 IMPALA IN THE CHECK ENGINE LIGHT BOX THE LOW COOLANT LIGHT AND THE SECURITY LIGHTS ALSO SHOWS AND THE BATTERY LIGHT THEN THE ENGINE DIES IN THE MIDDLE OF TRAFFIC I HAVE SEEN SO MANY AND MORE PEOPLE WITH IMPALAS IN DANGEROUS MOMENTS TALKING OF IT ONLINE COULD YOU PLEASE HAVE CHEVY CORRECT THIS DEADLY MESS GOT THE PROBLEM FIXED THEN IT STARTED BACK I DO HAVE KIDS ACTIVE IN SCHOOL SPORTS NEEDING TRANSPORTATION I CAN NOT DESCRIBE HOW BEING STRANDED IN TRAFFIC MAKES ME FEEL. *TR

WHEN WHEELS ARE TURNED TO THE RIGHT EITHER SLIGHTLY OR ALL THE WAY THE TRACTION CONTROL KICKS IN, LOSS OF POWER AND LOSS OF BRAKES WHEN ABS ALSO KICKS IN. BOUGHT THE 2002 CHEVY IMPALA LS JUST A WEEK AGO. THIS ISSUE STARTED AS VERY INTERMITTENT BUT I CAN RE-CREATE THE ISSUES NOW JUST ABOUT EVERY TIME I DRIVE THE CAR BY TURNING RIGHT FROM A STOP. AT THIS POINT NOTHING HAS BEEN DONE TO FIX THE ISSUE BECAUSE NO ONE KNOWS WHY IT IS HAPPENING. *TR

2002 CHEVY IMPALA. BOUGHT NEW. THE SPEEDOMETER AND THE FUEL GAGE STARTED TO ACT ERRATICALLY TWO YEARS AGO. THE SPEEDOMETER FAILED COMPLETELY LAST YEAR. IT SHOWS INFINITE SPEED FOR EXAMPLE WHILE IDLING. NO WAY TO KNOW HOW FAST THE CAR IS GOING. THOUSANDS OF PEOPLE REPORTING THE SAME PROBLEM ON VARIOUS INTERNET BLOGS. THE PROBLEM EXISTS ON ALL IMPALA MODELS, STARTING WITH 2001 AND UNTIL PRESENT. SOME OTHER GM CARS HAVE A SIMILAR PROBLEM. GM DOES NOT CARE. DEALERS CHARGE UP TO $900 TO REPLACE AN INSTRUMENT CLUSTER, AND SOMETIMES A SPEED SENSORS. MANY TIMES THEY ARE GUESSING THE PROBLEM AND OVERCHARGE CUSTOMERS FOR TRAIL AND ERROR DIAGNOSTIC. THE ISSUE IS A SAFETY ISSUE. PEOPLE ARE GETTING SPEEDING TICKETS FOR NO FAULT OF THEIR OWN. CAR CAN OVERTURN ON SHARP TURNS. THE DRIVER HAS ONLY HIS GUT FEELING TO GUESS HOW FAST HE IS GOING. HE CAN BE TO SLOW ON A HIGHWAY AND POSE RISK TO OTHER DRIVERS. GM IS NOT CONCERNED AND WON'T FIX THIS PROBLEM, UNLESS A RECALL IS FORCED ON IT. PLEASE SAFEGUARD THE LIVES OF DRIVERS AND FORCE GM TO DO WHAT IS FAIR AND JUST. THEY SOLD A DEFECTIVE PRODUCT AND SHOULD FIX THE PROBLEM IMMEDIATELY. THANK YOU *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SECURITY SYSTEM ON THE VEHICLE WOULD LOCK UP AND THE VEHICLE WOULD NOT START AS A RESULT. THE FAILURE OCCURRED AT LEAST ONCE EVERY WEEK AT ANY TIME. THE CONTACT WOULD HAVE TO WAIT AND KEEP ATTEMPTING TO START THE VEHICLE; EVENTUALLY, IT WOULD START. THE BATTERY, ALTERNATOR AND STARTER WERE REPLACED BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE WIRING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 127,000. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

HAVE HAD "TRACTION CONTROL" PROBLEMS FOR 2 YEARS. WAS TOLD MANY THINGS COULD CAUSE THIS. NOW DRIVING WITH NO TRACTION CONTROL AND NO ABS, JUST REGULAR BRAKES. HAVE REPLACED HUBS AND BRAKES. HAVE TO FILE FOR WAIVER FOR INSPECTION. WILL TRY REPLACING ABS PUMP NEXT IF CAN EVER AFFORD SUCH A BIG REPAIR. DANGEROUS ISSUE. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BECOME FILLED WITH WATER WHENEVER IT WOULD RAIN. THE HEADLIGHT ASSEMBLY WAS REPLACED AND RESEALED YET THE HEADLIGHTS CONTINUED TO RETAIN MOISTURE. IN ADDITION, THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHT WOULD SHORT OUT WHENEVER THE BULB WAS REPLACED. THE DIRECTIONAL SIGNALS WOULD ONLY OPERATE INTERMITTENTLY. THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 51,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

UNKNOWN REASON AS TO WHY THE DIRECTIONALS ON MY 02 IMPALA WORK INTERMITTENTLY. THIS FIRST OCCURRED APPROXIMATELY 4 MONTHS AGO WITH AVERAGE OCCURRENCE OF ONCE A WEEK. NOW IT OCCURS APPROXIMATELY ONCE A DAY. MECHANIC CANNOT FIND A SOLID REASON AS TO WHY THIS IS OCCURRING AND CANNOT REPLICATE IT AT THE TIME THE VEHICLE IS IN THE SHOP. *TR

MY 2002 CHEVY IMPALA 3.8L V-6 HAS A PROBLEM WITH THE TRACTION CONTROL ENGAGING WHEN BRAKING IN TURNS TO THE LEFT. THIS CAUSES THE BRAKES TO SLIP AND GRIND. A HUMMING SOUND CAN BE HEARD WHEN THIS OCCURS. THE TRACTION CONTROL AND SOMETIMES THE "CHECK ABS " LIGHT BECOMES ILLUMINATED AT THE SAME TIME. THE CAR HAS BEEN TAKEN TO A LOCAL CHEVY DEALER FOR REPAIR. BOTH RIGHT AND LEFT FRONT WHEEL HUB ASSEMBLIES WERE REPLACED. I REQUESTED A CHECK OF WIRING HARNESSES TO SEE IF THERE WAS DETERIORATION. NONE WAS APPARENTLY FOUND BY THE SHOP. IM AFRAID TO DRIVE THIS CAR OR ALLOW OTHERS IN MY SON TO DRIVE IT INCASE THE BRAKES CANT ENGAGE PROPERLY. FROM READING ONLINE ACCOUNTS OF OTHER DRIVERS, I AM NOT THE ONLY ONE WITH THIS PROBLEM WITH A CHEVROLET OF THIS MODEL. AFTER HAVING THE RIGHT FRONT HUB ASSEMBLY REPLACED, I THOUGHT IT WAS FIXED. THEN AFTER HAVING THE LEFT FRONT REPLACED AS WELL TO THE TUNE OF AROUND $350.00 A PIECE, I THOUGH THE PROBLEM WAS FIXED. NOT SO. WHERE DOES THIS END. I URGE YOU TO LOOK INTO A RECALL OF THIS MODEL AND HAVE GM ULTIMATELY FIX THIS PROBLEM AND AVOID ALLOWING FOR A POSSIBLE ACCIDENT WITH INJURIES OR DEATH. THIS IS SOMETHING THAT GM KNOWS THERE IS A PROBLEM AND AGAIN SHOULD BE RECALLED. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURN SIGNALS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 69,000.

2002 CHEVY IMPALA. THE TURN SIGNALS OFTEN FAIL TO ACTIVATE, CREATING A ROAD HAZARD. APPARENTLY A COMMON PROBLEM ON THAT TIME PERIOD IMPALAS. SUSPECTED A FAULTY MULTI-FUNCTION SWITCH. *TR

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. UPON STARTING THE VEHICLE AND SHIFTING IT INTO DRIVE SHE COULD HEAR A CLICKING NOISE COMING FROM THE STEERING COLUMN AND FUSE BOX UNDER THE ENGINE. SHE ALSO STATED THAT WHENEVER SHE SHUTS THE VEHICLE OFF THE HIGH BEAMS WILL CONTINUE TO FLICKER ON AND OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THE VEHICLE WAS BUILT WITH A FAULTY BODY CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 147,050 AND THE CURRENT MILEAGE WAS 147,432. UPDATED 11/05/10. *LJ