YOU NEVER KNOW IF THE CAR WILL START. WILL START 30 TIMES THEN NOTHING. WAITING ABOUT 10 MINUTES AND STARTS. CAN NOT TRUST IT TO START AND NOT LEAVE YOU STRANDED.THE FOLLOWING LINK HAS 218+ OTHERS WITH SAME PROBLEM. HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/IMPALA/2002/ELECTRICAL/PASSLOCK_PROBLEM_WONT_START_AND_SECURITY_LIGHT_IS_ON.SHTML. *TR
2002 Chevrolet Impala complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
THE PASSLOCK SECURITY SYSTEM IN MY CAR DISABLES MY FUEL AND MY STARTER. I HAVE BEEN STUCK PLACES BEFORE BECAUSE THE CAR WON'T START. THE SECURITY MESSAGE IS ON AND SO IS THE BATTERY ALONG WITH SERVICE VEHICLE SOON. THE CAR WILL NOT START AND HASN'T FOR MONTHS NOW. I AM VERY UPSET, MY RADIO SAYS LOCKED AND I HAVE TRIED EVERYTHING TO GET MY CAR TO START. IT WILL LEAVE ME STRANDED AT SOME POINT IF IT STARTS. *TR
FACTORY INSTALLED SECURITY SYSTEM WON'T LET ME START THE CAR, I HAVE TO WAIT ANYWHERE FROM 15-45 MINUTES BEFORE IT STARTS, AND THAT IS NOT SAFE TO BE STRANDED WITH THE FAMILY. I'M NOT THE FIRST PERSON WITH THIS PROBLEM, AND I HOPE YOU CAN DO SOMETHING TO HELP ME SOLVE IT. THANK YOU. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT WAS ABLE TO MOVE OFF THE ROADWAY AND CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. NO ONE WAS INJURED. THE FIRE DEPARTMENT DID NOT STATE WHAT CAUSED THE FIRE. AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 09V116000 (ENGINE AND ENGINE COOLING) AND CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT BY LAW, THEY WERE NOT RESPONSIBLE TO REMEDY THE VEHICLE DUE TO THE AGE OF THE VEHICLE. THE FAILURE MILEAGE WAS 160,000.
I OWN A 2002 CHEVROLET IMPALA. WHILE I WAS DRIVING 50 MPH, THE HEADLIGHTS MALFUNCTIONED WHEN SWITCHING FROM LOW BEAMS TO HIGH BEAMS. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. NEXT THE CAR DOORS WOULD NOT LOCK. ORDERED NEW BODY CONTROL MODULE AND HAD IT PUT IN AND REPROGRAMMED AT DEALER. WORKED FOR A WEEK AND WHILE IN DRIVE THRU AND SHUT CAR OFF WHEN TRIED TO RESTART CAR IT WOULD NOT RESTART BUT START THROWING A BUNCH OF CODES. SAT FOR AWHILE FOUND SECOND SET OF KEYS PUT IT IN AND IT STARTED. APPARENTLY THE SECURITY SYSTEM WOULD NOT RECOGNIZE THE KEY WHEN IT WAS INSERTED INTO THE IGNITION. THIS LOCKED THE CONTACT IN THE VEHICLE AND PREVENTED IT FROM STARTING. THE VEHICLE IS NOW IN THE SHOP. I HAVE FOUND OVER 1,000 COMPLAINTS OF THE SAME NATURE WITH THIS CAR. IN 2004 I HAD NEW HEAD GASKETS PUT ON DUE TO THE COOLANT AND WAS SUPPOSE TO RECOUP SOME MONEY. I PUT IN CLAIM AND NEVER HEARD ANYTHING. NOW TURN SIGNALS WORK INTERMEDIATELY. THIS IS A VERY COMMON ISSUE WITH IMPALAS. VERY DANGEROUS WHEN I SIGNAL I DON'T KNOW IF IT IS GOING TO WORK. I HAVE ALMOST CAUSED MULTIPLE ACCIDENTS BECAUSE OF THIS ISSUE. I COMPLAINED MULTIPLE TIMES TO THE DEALER BUT THEY CLAIMED NOTHING WAS WRONG. AS SOON AS I HIT THE 100,000 MILE. *TR
HAZARD FLASHER SWITCH IS BAD. THE TURN SIGNALS WILL GO OUT INTERMITTENTLY. IF YOU PRESS THE HAZARD BUTTONS OVER AGAIN THE TURN SIGNALS WORK AGAIN. THIS HAS BEEN HAPPENING SINCE 2012 WHEN MY VEHICLE HAD 70,000 MILES. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE COASTING, THE PASS LOCK SECURITY WARNING LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED A FEW TIMES BEFORE IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 111,500. UPDATED 9/17/13*CN
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE ABS WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO BRAKE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.
THE SERVICE TRACTION SYSTEM AND ABS LIGHT CAME ON INDICATING THE CAR HAD LOST THE ABS FUNCTION. ACCORDING TO THE DEALER THE HYDRAULIC BRAKE FUNCTION WAS SUPPOSED TO STILL WORK. HOWEVER, IF WHAT I EXPERIENCED RECENTLY USING THE HYDRAULIC FUNCTION IS SUPPOSED TO CONSOLE ME OR OFFER BRAKING SECURITY IT HASN'T LEADING ME TO HAVE MY BRAKES WORKED ON AT MIDAS. WHAT LED ME TO MIDAS WAS THE UNNERVING FEELING OF MY RIGHT FRONT BRAKE SHUDDERING AND GRABBING. THEY SAID THE FRONT BRAKES AND PADS WERE FINE BUT THEY DID DO THE REARS. I CALLED GM AND WAS TOLD THERE WAS NO RECALL ON THIS. I THEN WENT TO THE DEALER AND THEY STATED THEY HAD NO SERVICE BULLETIN ON THIS. SINCE THIS IS PART OF THE BRAKING SYSTEM I AM ASTONISHED THAT THIS PROBLEM HAS NOT BEEN RECALLED. I AM NOT THE ONLY CUSTOMER WITH THIS PROBLEM ACCORDING TO MY OWN INTERNET INVESTIGATING. ACCORDING TO CHEVY THIS PROBLEM COULD COST THOUSANDS. THE PROBLEM DOES NOT APPEAR MECHANICAL BUT ELECTRICAL INVOLVING THE ABS SENSORS AND/OR ECB MODULE. *TR
THE VEHICLE STARTED SMOKING WHILE DRIVING DOWN THE HIGHWAY AT 65 MILES PER HOUR, IT LOST POWER. I PULLED OVER AND HAD THE VEHICLE TOWED TO A MECHANIC. THE MECHANIC SAID THAT THE PISTON BROKE, AND A PORTION OF THE PISTON FLEW THROUGH THE OIL PAN. THIS VEHICLE HAS BEEN VERY WELL MAINTAINED. THIS SHOULD NOT HAVE HAPPENED. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT HE ATTEMPTED TO START THE VEHICLE AFTER BEING TURNED OFF FOR ONE WEEK AND THE ENGINE EXPLODED. THERE WERE NO INJURIES. A FIRE REPORT WAS PROVIDED BY THE FIRE DEPARTMENT. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 177,847.
I PUT A NEW FUEL PRESSURE SENSOR IN AND NOW MY 02 IMPALA WONT START AND NOT GETTING ANY POWER TO FUEL PUMP NOW, WE ARE A CAR LOT AND THIS CAR HAS BEEN SITTING UNABLE TO START NOW FOR OVER 2 WEEKS, HAD MANY CERTIFIED MECHANICS FROM OUR AREA OBSERVE THE PROBLEM, INCLUDING 2 CERTIFIED CHEVROLET MECHANICS, AND NONE HAVE COME UP WITH A SOLUTION. JUST DON'T MAKE SENSE, I AM SURE CHEVROLET IS AWARE OF THE PROBLEM SO PLEASE LET ME KNOW WHAT THE PROBLEM IS SO I CAN HAVE IT REPAIRED SO WE CAN SELL THE CAR. *TR
INTAKE MANIFOLD LEAK, REPLACED THE ENGINE. INTERMEDIATE NO STARTS, VEHICLE CUTS OFF IN 5 MINS OF DRIVING, TURN SIGNALS WORKS SOMETIMES.. CAR IS DANGEROUS TO DRIVE AND I HAVE ALMOST HAD SEVERAL ACCIDENTS BECAUSE OF THE ISSUES. *TR
GO TO START THE CAR, EVERYTHING APPEARS NORMAL, YOU TURN THE KEY AND NOTHING HAPPENS. THERE IS POWER TO EVERYTHING BUT DOES NOTHING WHEN YOU TURN THE KEY. NO CLICK OR CRANK SOUND AT ALL. HAPPENS OUT OF THE BLUE LEAVING YOU STRANDED. SOMETIMES IF YOU WAIT IT OUT ALL OF A SUDDEN IT WILL WORK LIKE NOTHING EVERY HAPPENED. VERY BAZAAR. MECHANICS UNABLE TO FIGURE IT OUT. THIS IS A CAR OUR DAUGHTER DRIVES AND HAS BEEN STRANDED ALONE AT NIGHT. THIS IS A SAFETY ISSUE. I GOGGLED THIS PROBLEM ONLINE AND FOUND HUNDREDS OF THE SAME COMPLAINT. THE OTHER PROBLEM IS THE WIPERS STAY IN UP POSITION ON THE WINDSHIELD WHEN YOUR TURN THEM OFF AFTER IT SNOWS. SEVERAL THOUSAND COMPLAINTS ABOUT THIS PROBLEM ON LINE AS WELL. CAUSES A VISIBILITY ISSUE.. VERY DANGEROUS! *TR
THE CAR WILL NOT CRANK IMMEDIATELY. ONCE STARTED IF YOUR FOOT IS NOT ON THE GAS THE CAR WILL COMPLETELY SHUT OFF. CANNOT TAKE FOOT OFF THE GAS WHEN DRIVING OR SHIFTING GEARS OR IT STALLS. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED THE FUEL GAUGE READING FLUCTUATED FROM FULL TO EMPTY. THE FAILURE OCCURRED INTERMITTENTLY. ADDITIONALLY, THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN THE CONTACT TURNED THE EXTERIOR SWITCH TO THE ON POSITION. THE CONTACT ALSO NOTICED THE MULTIFUNTION WINDOW SWITCH WOULD NOT OPERATE ANY OF THE WINDOWS WHEN THE EXTERIOR LIGHTING WAS NOT OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE SENDING UNIT RELAY WOULD HAVE TO BE REPLACED TO REPAIR THE FUEL GAUGE FAILURE. THE MULTI FUNCTION SWITCH WOULD HAVE TO BE REPLACED THE REPAIR THE ELECTRICAL FAILURE WITH THE EXTERIOR LIGHTING AND WINDOWS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HORN BEGAN SOUNDING INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 239,281.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR WINDSHIELD SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO A WINDOW REPAIR SHOP WHERE THE MECHANIC REPLACED THE REAR WINDSHIELD. THE CONTACT STATED THAT THE DEFROSTER MAY HAVE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
SAFETY FLASHES ON DASHBOARD AND CAR WILL NOT START FOR 10 TO 15 MINUTES. IT HAPPENS TOTALLY AT RANDOM TIMES IN ALL KINDS OF WEATHER. DISCONNECTING THE BATTERY DOES NOT HELP NOR DOES RESETTING A FUSE WITH A KILL SWITCH. THIS IS A WIDELY KNOWN PROBLEM WHY ISN'T THERE A RECALL? I WAS TOLD FROM A DEALER IT WAS A COMPUTER ISSUE AND COULD BE FIXED FOR AROUND 1000 DOLLARS. I WANT TO BUY AMERICAN CARS BUT DO I HAVE TO SUFFER BECAUSE OF THIS CHOICE? WHAT AN AWFUL INCONVENIENCE. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG AND SECURITY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS NOTIFIED AND STATED THAT THE FAILURE COULD HAVE BEEN THAT THE BCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 162,000.
AT 10:00 P.M., DRIVER STARTED THE VEHICLE (COLD) AND PULLED AWAY FROM CURB STOPPING AT A STOP SIGN 100 FEET AHEAD. AS DRIVER PULLED AWAY FROM THE CURB, THE DASH LIGHTS (SEAT BELT, ABS, AIRBAG, ETC.) AND TACHOMETER BEGAN TO INTERMITTENTLY FLASH/ FLUCTUATE. DRIVER PROCEEDED TO TAKE A RIGHT TURN ONTO A MAIN ROAD WHEN THE DRIVER'S SIDE HEAD CURTAIN AIRBAG INADVERTENTLY DEPLOYED FROM THE DRIVER'S SEAT BACK. DRIVER IMMEDIATELY STOPPED THE CAR AND PULLED OFF INTO A PARKING LOT TO CALL FOR ASSISTANCE. *TR
THE CATALYTIC CONVERTER CAUSED THE CAR ENGINE TO TURN OFF IN THE MIDDLE OF THE ROAD. THE CAR WAS HAVING ACCELERATION PROBLEMS GETTING TO JUST 25-30 MPH AND WHILE DRIVING IT, THE ENGINE TURNED OFF AND TOOK SEVERAL ATTEMPTS TO RESTART IT. AFTER A COUPLE MONTHS, I FOUND ONLINE THAT LETTERS (SPECIAL POLICY NUMBER 05551) WERE SUPPOSEDLY SENT OUT TO IMPALA OWNERS FOR AN EXTENDED WARRANTY FOR THIS FAULTY PART. I'M THE SECOND OWNER OF THIS CAR SO I WASN'T AWARE OF THIS AND JUST GOT IT REPLACED IN OCTOBER. A CHEVY DISTRICT SPECIALIST SAID THE CAR WAS BOUGHT 18 DAYS BEFORE THIS WARRANTY COVERAGE AND I WAS 2 YEARS OUTSIDE OF IT BECAUSE I'M THE SECOND OWNER. THE CAR IS IN GREAT CONDITION AND LESS THAN 84,000 MILES ON IT AS OF TODAY. I'M NOT SURE WHAT WARRANTS A RECALL, BUT SEVERAL SITES HAVE CUSTOMERS SAYING THEY'VE HAD TO REPLACE THIS PART MULTIPLE TIMES ON THEIR CARS BECAUSE GM SOLD A CAR WITH A FAULTY DESIGN. *TR
THE PASSLOCK SYSTEM HAS BEEN FAILING ME SINCE 2005. THE CAR STARTS WHEN IT FEELS LIKE IT. I HAVE BEEN STRANDED FOR 6 MONTHS, LATE TO WORK, AND MENTALLY STRESSED THANKS TO THIS PROBLEM. EVERYDAY FOR THE LAST 7 YEARS I HAVE EXPERIENCED THIS PROBLEM. IN 2005 I HAD THE BCM REPLACED, AND GM BLAMED THE PROBLEM ON THE VIPER ALARM SYSTEM. AS OF LAST WEEK GENERAL MOTORS CUT A NEW KEY, BECAUSE THE OLD KEY WAS STATED AS THE PROBLEM. NOW THAT THE PROBLEM STILL EXIST GM INFORMS ME THAT I NEED TO REPLACE THE IGNITION. THIS HAS TO BE A FORM OF RAPE. I AM A VETERAN, UNIVERSITY STUDENT, AND A PART-TIME WORKER, SO MY VEHICLE IS VERY MUCH NEEDED. MY FAMILY AND FRIENDS HAVE TO CONTINUOUSLY WATCH ME STRUGGLE DUE TO THIS VEHICLE ISSUE. I GUESS THIS IS THE THANKS YOU GET FOR BEING A HARD WORKING AMERICAN. *TR
PARKED AND TURNED OFF CAR, GAUGES, LOCKS AND LIGHTS WENT CRAZY. CAR WOULD NOT RESTART AND ELECTRICAL SYSTEM CONTINUED TO GO CRAZY EVENTUALLY THE BATTERY EXPLODED AND EVERYTHING TURNED OFF. DEALERSHIP DETERMINED IT WAS THE BCM. 6 YEARS LATER BCM IS BAD AGAIN. *TR
PARKED CAR GAUGES WENT CRAZY WITH A SOUND COMING FROM THE GLOVE COMPARTMENT. BAD BCM. *TR
PROBLEMS BEGAN ALMOST IMMEDIATELY WITH DIGITAL GEAR INDICATOR, DASH, AND OTHER LIGHTS GOING OUT AND COMING BACK ON. GOT NO SATISFACTORY RESPONSE FROM MANUFACTURER AND NOW CLUSTER HAS GONE OUT, SWITCH OUT, LOW COOLANT LIGHT STAYS ON. AT TIMES ACRID SMELL IN VEHICLE. *TR
MY TURN SIGNALS WORK INTERMITTENTLY. SOMETIMES NOT AT ALL AND SOMETIMES HAVE TO ACTIVATE FLASHERS ON AND OFF. SOMETIMES LITES WON'T TURN ALL THE WAY OFF WHEN I PARK THEY WILL MAKE A CHIMING SOUND AND I WILL TURN THEM ON AND OFF TIL IT STOPS. *TR
FOR THE PAST 2-3 YEARS THE SECURITY LIGHT WILL COME ON AND FLASH ABOUT 10 MINUTES. DURING THAT TIME I HAVE TO SIT WITH THE KEY IN THE IGNITION AND THE IGNITION SWITCHED BACK UNTIL THE SECURITY LIGHT STOPS, WHICH THEN THE CARE WILL START. ABOUT A MONTH AGO SAME CONSTANT PROBLEM EXCEPT NOW AFTER THE SECURITY LIGHT STOPS FLASHING CAR WON'T START AT ALL. I'VE GOTTEN NEW BATTERY AND HAD ALTERNATOR CHECKED AND BOTH ARE GOOD. THE SECURITY PASS CODE DEALING WITH THE KEYS OR SOME MESS I WAS TOLD WHICH WILL COST $500.-$600. OMG!!!!! REALLY. IS THERE A RECALL OR SOMETHING FOR THIS. GMC PLEASE DO BETTER. LAST AMERICAN MADE CAR THAT I WILL PURCHASE. *TR
2002 CHEVROLET IMPALA. CONSUMER STATES VEHICLE CAUGHT FIRE WHEN STARTED *TGW THE CONSUMER STATED HE MANAGED TO PUT THE FIRE OUT, BUT IT RUINED THE MOTOR. THE CONSUMER STATED A RECALL WAS ISSUED. HOWEVER, GM DENIED THE CLAIM, STATING DUE TO STATUTE OF LIMITATIONS BEING FIVE YEARS, THEY COULD NOT HONOR THE RECALL.
CAR WON'T START AND CAR WILL JUST TURN OFF WHILE IM DRIVING, ITS NOT SAFE TO DRIVE. *TR
WHILE DRIVING AT NIGHT ON I127 HIGHWAY, WITH MY DIM LIGHTS ON AND CARS PASSING ME, MY DIMS GO BLANK. NOTHING. I HAD TO QUICKLY PULL OVER AND MAKE ADJUSTMENTS TO FIND THE PROBLEM. AFTER ABOUT A DOZEN EPISODES OF THESE I FIND THAT MY BRIGHT LIGHTS WOULD STILL OPERATE. AFTER I'D GET HOME I WOULD SHUT THE ENGINE OFF AND WAIT A FEW MINUTES AND RESTART THE ENGINE AND MY DIMS WOULD COME BACK ON !!!!! I HAVE CLEANED THE LITTLE SIGNAL SWITCH ON THE FRONT DASH BUT THEY STILL GO OFF AT ANY TIME OF THE NIGHT. I HAVE COME CLOSE TO A FEW ACCIDENTS. PLEASE HELP ! I HAVE TALKED WITH SEVERAL MECHANICS AND ROOKIES BUT THEY WERE STUMPED. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, A POPPING NOISE EMITTED INSIDE OF THE VEHICLE WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN INSPECTION. THE TECHNICIAN STATED THAT THE STEERING COLUMN FUNCTIONED AS DESIGNED AND THAT THERE WAS NOT A SAFETY ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE HEAD LIGHTS AND THE INSTRUMENT PANEL LAMPS FAILED. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 159,000.
WENT TO TURN ON THE CAR; ALL LIGHTS LOCKS RADIO WINDOWS WORKED. WHEN I TURNED KEY TO ON POSITION CAR WOULD NOT TURN ON. SECURITY LIGHT AND CHECK ENGINE LIGHTS WOULD COME ON. CAR WOULDN'T TURN ON FOR TEN MINUTES THEN IT TURNED ON. ALSO, WHILE DRIVING SECURITY LIGHT WILL COME ON AND STAY ON UNTIL CAR IS TURN OFF AND BACK ON. SOMETIMES SECURITY LIGHT WILL STAY ON. IN ADDITION, TO SECURITY LIGHT AND CAR NOT WANTING TO TURN ON, TURN SIGNALS WILL RANDOMLY STOP WORKING AND I HAVE TO TURN HAZARD LIGHTS ON AND OFF TO GET TURN SIGNALS TO WORK AGAIN. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS MALFUNCTIONED WHEN SWITCHING FROM LOW BEAMS TO HIGH BEAMS. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOW EXPERIENCING ANOTHER NEW SAFETY CONCERN IN REGARDS TO THE PASS LOCK, WHERE THE COMPONENTS WERE WEARING OUT. THE SECURITY SYSTEM WOULD NOT RECOGNIZE THE KEY WHEN IT WAS INSERTED INTO THE IGNITION. THIS LOCKED THE CONTACT IN THE VEHICLE AND PREVENTED IT FROM STARTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD NOT BEEN DRIVEN SINCE THIS PASS LOCK FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 102,000.
THE TURN SIGNALS STOP WORKING ON ITS OWN. THEN STARTED WORKING AGAIN. THE SIGNAL DOES NOT WORK ALL THE TIME. *TR
TURN SIGNALS WORK INTERMEDIATELY. THIS IS A VERY COMMON ISSUE WITH IMPALAS. VERY DANGEROUS WHEN I SIGNAL I DON'T KNOW IF IT IS GOING TO WORK. I HAVE ALMOST CAUSED MULTIPLE ACCIDENTS BECAUSE OF THIS ISSUE. I COMPLAINED MULTIPLE TIMES TO THE DEALER BUT THEY CLAIMED NOTHING WAS WRONG. AS SOON AS I HIT THE 100,000 MILE MARK THEY ALL OF A SUDDEN HAVE A SOLUTION. THIS SHOULD BE FIXED BY THE DEALER BECAUSE OF THE NUMBER OF TIMES IT'S BEEN REPORTED. THERE IS OBVIOUSLY SOMETHING GOING ON WITH THE SWITCH. *TR
MY ABS AND SERVICE TRACTION CONTROL LIGHT STAYS ON. WHEN I TURN MY STEERING WHEEL, THERE'S A FUNNY NOISE AND A FEELING LIKE MY BRAKES ARE SCRUBBING. *TR
THE TRACTION CONTROL AND THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE CAR WAS TAKEN TO A LOCAL MECHANIC WHERE THE ABS HUB ASSEMBLY WAS REPLACED, BUT THE FAILURE HAS REAPPEARED. THE TRACTION CONTROL AND THE ABS WARNING LIGHTS CONTINUED TO ILLUMINATE INTERMITTENTLY. THEY STAY ON UNTIL THE MOTOR IS TURNED OFF THEN RESTARTED. THE FAILURE MILEAGE WAS ABOUT 85,000 AND THE CURRENT MILEAGE IS 87000. *TT
CAR CRANKS WHEN IT WANTS TOO IT CRANKS UP AND SOMETIME IS DOES NOT. *TR
AIR BAG LIGHT HAS BEEN DIAGNOSTIC BY, AUTHORIZED CHEVY DEALER, AS NEEDING TO BE REPLACED. ESTIMATED COST OF THE PART $703.00 PLUS TAX AND SHIPPING. THIS IS A PART THAT SHOULD LAST THE LIFE OF THE VEHICLE ,ESPECIALLY AT THAT PRICE. I WAS TOLD, THERE IS RECALLS IN REFERENCE THE SAFETY AIR BAG SYSTEM FOR 2002 CHEVY IMPALA'S .WAS THIS PART INCLUDED IN THE RECALL ? IF NOT, THIS PART SHOULD BE, OR AT LEAST MADE AVAILABLE TO THE END CUSTOMER AT THE MANUFACTURERS COST. I AM A CONTINUES GENERAL MOTORS CUSTOMER SINCE 1987. THIS 2002 IMPALA HAS GIVEN ME ELECTRICAL PROBLEMS SINCE I PURCHASED IT. I AM AT THE POINT OF LOOKING AT DIFFERENT PRODUCT LINES. I AM VERY INTERESTED IN GM RESPONSE TO THIS . *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL AND THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE ABS HUB ASSEMBLY WAS REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE TRACTION CONTROL AND THE ABS WARNING LIGHTS CONTINUED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 90,000.
MY IMPALA STOPS RUNNING WHILE IM DRIVING ON OR OFF THE FREEWAY BUT ESPECIALLY WHEN IM DRIVING AT A SPEED OF 55 TO 65MPH WHEN ON FREEWAY WITHOUT WARNING, THE ENGINE LIGHT COMES AND POWER STEERING IS LOST. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START INTERMITTENTLY AFTER DRIVING A SHORT DISTANCE. WHEN THE FAILURE OCCURRED, THE SECURITY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER INFORMED THE CONTACT THAT THE PASS LOCK 2 FUNCTION HAD A FAILED PASS LOCK SENSOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 127,000 AND THE FAILURE MILEAGE WAS 115,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA LS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON NUMEROUS OCCASIONS WHILE THEY KEY WAS IN THE IGNITION. THE CONTACT STATED THAT A RED SECURITY FAILURE LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE FAILURE MIGHT BE CAUSED BY THE SECURITY PASS LOCK SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 184,000 AND THE CURRENT MILEAGE WAS 191,000.
I HAVE A 2002 CHEVY IMPALA,DOOR LOCKS,LOCK AN UNLOCK BY THERE SELF DRAINING THE BATTERY,DOME LIGHT STAYS ON BLINKERS DON'T WORK THERE'S A CLICKING SOUND COMING OUT OF FUSE BOX DASH LIGHTS AND HEAD LIGHTS BLINK CAR STARTS BUT RUNS ERRATICALLY,REPLACED TURN SIGNAL SWITCH DID NOT HELP,WIPERS STAY IN THE UP RITE POSITION ALSO,I'VE TRIED CONTACTING GM NO LUCK,DO NOT TRUST DEALERSHIP BEEN RIPPED OFF MORE THAN ONCE. *TR
PURCHASED VEHICLE THAT WAS FRAUDULENTLY MISREPRESENTED AS A SAFE VEHICLE TO DRIVE ON PUBLIC HIGHWAYS, WHICH TURN OUT TO BE THE OPPOSITE. FEAR, VEHICLE IS UNSAFE TO DRIVE AND COULD RESULT IN A FATALITY. *TR
AFTER STARTING THE CAR BLOWER MOTOR WONT WORK CRUISE LIGHT STAYS ON MIRROR CLUSTER DON'T WORK UNTIL 15 MIN THEN EVERYTHING WILL WORK BUT WHEN USING THE CRUISE IT WILL STOP WORKING BUT LIGHT STAYS ON AFTER TIME GAUGES CUT OUT AND THEN COME BACK ON AND ALL PROBLEMS SLOWLY BECOME WORSE WITH TIME. HAVE REASON TO BELIEVE ITS THE IGNITION SWITCH. *KB
I BOUGHT THIS CAR 4 YEARS AGO AND I DID NOT HAVE PROBLEMS TILL THIS HAPPENED, THE CAR DON'T WANT TO STAR IN SEVERAL TIMES, IM ALREADY PISSED OFF AND I DON'T REALLY KNOW WHAT TO DO WITH IT, CUZ I KNOW THAT NOBODY IS GOING TO BUY IT LIKE THAT; I LIKE THE CAR BUT THIS IS INOPERABLE!!!! *TR
MY WELL-MAINTAINED 2002 CHEVY IMPALA, 3.4L V6, BASE MODEL SHUT OFF A COUPLE DAYS AGO WHILE DRIVING ON THE HIGHWAY. I WAS ACCELERATING, AS THE TRAFFIC WAS FINALLY PICKING UP. THAT'S WHEN I FELT THE CAR JERK AND SUDDENLY SHUT OFF. IT WAS HORRIFYING - THE BRAKE PEDAL & STEERING WHEEL LOCKED, SO I FORCIBLY TURNED THE WHEEL WITH ALL MY STRENGTH, COASTED TO THE SHOULDER, WITH TWO NEAR-COLLISIONS, PRESSED THE EMERGENCY BRAKE, THEN SHIFTED TO PARK. THE RED BATTERY SYMBOL WAS ILLUMINATED ON THE DASHBOARD AS IF THE KEY WAS SET TO "ON", BUT NO CHECK ENGINE LIGHT. I NOTICED THE HEADLIGHTS AND THE DASH LIGHTS WERE OFF, BUT I BELIEVE THAT'S BECAUSE THE CAR SHUT OFF (WHICH IS WHAT WOULD NORMALLY HAPPEN AFTER SHUTTING OFF A CAR WITH AUTO-OFF LIGHTS). SEVERAL ATTEMPTS TO START ONLY RESULTED IN SOUNDS OF A CAR STRUGGLING TO TURN OVER, BUT NEVER ACTUALLY TURNING. EVENTUALLY THE CAR STUTTERED, BUT STARTED. I WAS BACK IN HIGHWAY TRAFFIC, AND AFTER A FEW MINUTES OF DRIVING, IT SHUT OFF AGAIN. SAME DRILL - COASTED OFF THE ROAD, AND SEVERAL FAILED ATTEMPTS TO START BEFORE FINALLY STARTING. BACK ON THE ROAD, A FEW MINUTES LATER, IT HAPPENED AGAIN. AFTER 2 MORE EPISODES OF THIS, INSTEAD OF STRUGGLING TO START, THE WASN'T EVEN COMING CLOSE. THE CAR RADIO AND HAZARD LIGHTS WERE STILL WORKING. WHICH LED ME TO BELIEVE THAT CONSTANT STARTING ATTEMPTS MAY HAVE EXHAUSTED THE BATTERY. AFTER A SUCCESSFUL START, I WAS ABLE TO DRIVE IT HOME, USING LOCAL ROADS FOR FEAR OF A HIGHWAY CRASH. 25 MINUTES LATER, THE CA
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Impala → · Every Impala year → · How the figures are calculated →