2020 Western Star 5700

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the forward collision avoidance. It has been recalled 6 times.

What fails
ComponentReportsCrashesFiresInjuries
Forward Collision Avoidance1
000

6 safety recalls

Part 573 reports
Equipment › Other › Labels22V338000
Filed May 16, 2022185 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Risk. An overloaded vehicle can increase the risk of a crash.

Remedy. Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.

Electrical System › Wiring21V206000
Filed Mar 24, 20215,111 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.

Risk. Damage to the ground harness may cause an engine stall, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.

Electrical System › Wiring20V281000
Filed May 18, 20202,987 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.

Risk. An engine stall may increase the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.

Service Brakes, Air › Disc › Caliper20V127000
Filed Mar 3, 20202,585 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.

Risk. Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.

Visibility › Defroster/Defogger/Hvac System › Rear Window19V792000
Filed Nov 4, 20192,725 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.

Risk. If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.

Structure › Body › Door19V722000
Filed Oct 10, 20192,547 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.

Risk. A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.

Remedy. DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.

What owners reported

Newest filings
Forward Collision Avoidance
Filed May 17, 20223,000 milesMO

The contact owns a 2020 Western Star 5700. The contact stated that while driving approximately 75 MPH, the anti-collision system erroneously activated causing the commercial truck to abruptly stop while driving on the freeway. During the failure, there were no other vehicles or objects nearby to cause the system to be activated. The contact indicated that the failure had occurred on several occasions. The vehicle was taken to the local dealer who realigned the sensors however, the failure recurred. No further information was available. The manufacturer was notified of the failure. The failure mileage was 3,000.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2022
YearComplaintsRecallsFiresDeathsAssessment
20221300Routine
20210700Routine
2020 — this page1600Routine
201911400Routine
201811100Routine
201701200Routine
20160500Routine
20150500Routine
20140500Routine
20130200Routine
20120200Routine
20110200Routine
20100200Routine
20090200Routine
20080200Routine
20070100Routine
20060100Routine
20050100Routine
20040100Routine
20030100Routine
20020100Routine

Compare every 5700 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: May 16, 2022. Source: NHTSA Office of Defects Investigation.