Daimler Trucks North America LLC: Visibility › Defroster/Defogger/Hvac System › Rear Window
Daimler Trucks North America LLC reported this defect to federal regulators on Nov 4, 2019 and put the number of vehicles at risk at 2,725. The repair is free for as long as the recall stands.
The defect
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
The risk
If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
The remedy
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
10 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Western Star 4900 | 1 | 7 | 0 | 0 |
| 2020 Western Star 5700 | 1 | 6 | 0 | 0 |
| 2019 Western Star 4900 | 1 | 15 | 0 | 0 |
| 2019 Western Star 5700 | 1 | 14 | 0 | 0 |
| 2018 Western Star 4900 | 0 | 16 | 0 | 0 |
| 2018 Western Star 5700 | 1 | 11 | 0 | 0 |
| 2017 Western Star 4900 | 0 | 16 | 0 | 0 |
| 2017 Western Star 5700 | 0 | 12 | 0 | 0 |
| 2016 Western Star 4900 | 0 | 10 | 0 | 0 |
| 2016 Western Star 5700 | 0 | 5 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 19V792000.
Full record for the 2020 Western Star 4900 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →