Daimler Trucks North America LLC: Structure › Body › Door
Daimler Trucks North America LLC reported this defect to federal regulators on Oct 10, 2019 and put the number of vehicles at risk at 2,547. The repair is free for as long as the recall stands.
The defect
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
The risk
A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
The remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
8 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Western Star 4900 | 1 | 7 | 0 | 0 |
| 2020 Western Star 5700 | 1 | 6 | 0 | 0 |
| 2019 Western Star 4900 | 1 | 15 | 0 | 0 |
| 2019 Western Star 5700 | 1 | 14 | 0 | 0 |
| 2018 Western Star 4900 | 0 | 16 | 0 | 0 |
| 2018 Western Star 5700 | 1 | 11 | 0 | 0 |
| 2017 Western Star 4900 | 0 | 16 | 0 | 0 |
| 2017 Western Star 5700 | 0 | 12 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 19V722000.
Full record for the 2020 Western Star 4900 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →