Owners filed 1 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Service Brakes
1
0
0
2
3 safety recalls
Part 573 reports
Equipment › Other › Labels22V338000
Filed May 16, 2022185 vehiclesDaimler Trucks North America, Llc
Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk. An overloaded vehicle can increase the risk of a crash.
Remedy. Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Steering › Linkages › Tie Rod Assembly21V369000
Filed May 19, 20218,482 vehiclesDaimler Trucks North America, Llc
Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Risk. Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Remedy. Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
Steering › Linkages › Tie Rod Assembly21V256000
Filed Apr 12, 202112,470 vehiclesDaimler Trucks North America, Llc
Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Risk. A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy. DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.
What owners reported
Newest filings
Service Brakes2 injured
Filed Jun 1, 2023FL
We ordered a Western Star WITHOUT collision mitigation and when we got the truck it had a WABCO CMS. We have had nothing but problems of hard breaking on overpasses and bridges and false readings of cars on the other side of highway. The truck has been in FYDA Freightliner for about a month total and they "can't find anything wrong". Their suggestion was us to remove a bullguard and drive a few runs without it. The truck is inconsistent with it's safety feature, which again we have complained about since day ONE since we didn't want it to begin with.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 16, 2022. Source: NHTSA Office of Defects Investigation.