2020 Western Star 4900

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the suspension. It has been recalled 7 times.

What fails
ComponentReportsCrashesFiresInjuries
Suspension1
000

7 safety recalls

Part 573 reports
Tires22V919000
Filed Dec 12, 202249 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Risk. Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

Remedy. Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

Tires21V896000
Filed Nov 17, 2021307 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Risk. Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.

Remedy. Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-908.

Equipment › Other › Labels20V634000
Filed Oct 14, 202053 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Western Star 4700 and 4900 and Freightliner Coronado, 108SD and 114SD vehicles. The vehicle certification label contains incorrect information, stating a Gross Axle Weight Rating (GAWR) that exceeds the tire capacity rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other than passenger cars."

Risk. Incorrect weight rating information on the certification labels could result in potential overloading of the axles, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will install accurate GAWR labels, free of charge. The recall began November 25, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-864.

Suspension › Multiple Axle20V539000
Filed Sep 3, 2020103 vehiclesDaimler Trucks North America Llc

Defect. Daimler Truckers North America LLC (DTNA) is recalling certain 2020-2021 Freightliner 114SD, 122SD and Western Star 4700, and 4900 vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.

Risk. If the screws are not long enough to engage the corresponding nuts, the hardware may separate from the suspension system, becoming a road hazard, increasing the risk of a crash and/or injury.

Remedy. DTNA will notify owners, and dealers will inspect the lower rear pivot cap screws for the proper length, correcting the hardware as necessary, free of charge. The recall began October 30, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-862.

Equipment › Other › Labels20V211000
Filed Apr 10, 202089 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Freightliner 108SD and 2020-2021 Freightliner Coronado, 114SD, and Western Star 4700 and 4900 vehicles. The Gross Axle Weight Rating (GAWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."

Risk. An overloaded vehicle can increase the risk of a crash.

Remedy. DTNA will notify owners, and dealers will update the GAWR labels, free of charge. The recall began May 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL847.

Visibility › Defroster/Defogger/Hvac System › Rear Window19V792000
Filed Nov 4, 20192,725 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.

Risk. If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.

Structure › Body › Door19V722000
Filed Oct 10, 20192,547 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.

Risk. A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.

Remedy. DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.

What owners reported

Newest filings
Suspension
Filed May 24, 2021MS

Center pin in front leaf springs is not long enough to enter hole in front axle which, keeps them from moving side to side and front to rear. This caused axle to move front and back egg shaping the spacers and causing u bolts to loosen. This could have been catastrophic if it had not been caught by mechanic after I noticed something not being right. The front axle could have folded under the weight of the truck had I had to apply the brakes hard to stop which could have caused a terrible accident. This has kept me in the shop for over a week. Now I have a huge bill and a truck note to pay because of negligence on behalf of western star trucks.There are other trucks that have experienced this same problem and no cure found from western star not to mention how many truck are on the highway right now with the same issue like a ticking time bomb. They have denied responsibility for this but, the truck came from their factory this way and the new springs had the the same size center pin so, the mechanic had to find longer center pins that would actually go down into the axle. I have some pictures and crows truck center in Memphis did the work and we have kept all of the old parts. The mechanic notated his findings on the invoice.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2014
YearComplaintsRecallsFiresDeathsAssessment
20230400Routine
20220700Routine
20210900Routine
2020 — this page1700Routine
201911500Routine
201801600Routine
201701600Routine
201601000Routine
201511400Routine
201431100Routine
20130800Routine
20121810Routine
201111400Routine
201001400Routine
200911600Routine
200801700Routine
200701400Routine
200611000Routine
20052700Routine
20040500Routine
20030200Routine
20021200Routine
20012302Fatalities reported
20000300Routine
19990200Routine
19982200Routine

Compare every 4900 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 12, 2022. Source: NHTSA Office of Defects Investigation.