2021 Western Star 4700

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 14 times.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes1
100

14 safety recalls

Part 573 reports
Equipment › Other › Labels22V338000
Filed May 16, 2022185 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Risk. An overloaded vehicle can increase the risk of a crash.

Remedy. Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.

Fuel System, Diesel › Fuel Injection System › Fuel Rail21V965000
Filed Dec 13, 20212,843 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Western Star 4700, 2019-2022 Freightliner 114SD, 2021-2022 Western Star 49X, Freightliner Cascadia P4, 2022 Western Star 47X, 2021 Western Star WF110, 2020 Western Star WJ121, and 2019-2021 FCCC XCP Chassis vehicles. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Risk. A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy. Dealers will replace the fuel tubes, and install vibration isolators, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-915.

Tires21V896000
Filed Nov 17, 2021307 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Risk. Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.

Remedy. Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-908.

Steering › Linkages › Tie Rod Assembly21V369000
Filed May 19, 20218,482 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

Risk. Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

Remedy. Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.

Fuel System, Diesel › Fuel Injection System › Fuel Rail21V326000
Filed May 7, 20219,662 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy. Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

Steering › Linkages › Tie Rod Assembly21V256000
Filed Apr 12, 202112,470 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.

Risk. A fractured bolt may cause a loss of steering, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.

Power Train › Clutch Assembly21V209000
Filed Mar 24, 20212 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2021 Freightliner Cascadia and Western Star 4700 vehicles. The clutch flange may break.

Risk. If flange failure occurs, loose parts may fall into the clutch pressure plate assembly, resulting in clutch disengagement, thereby increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the clutch on the affected vehicles, free of charge. The recall began on May 7, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-881.

Electrical System › Wiring21V206000
Filed Mar 24, 20215,111 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.

Risk. Damage to the ground harness may cause an engine stall, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper21V018000
Filed Jan 20, 2021133 vehiclesDaimler Trucks North America, Llc

Defect. Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.

Risk. The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.

Remedy. DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.

Suspension › Rear › Axle › Spindle20V660000
Filed Oct 27, 20201,411 vehiclesDaimler Trucks North America Llc

Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.

Risk. A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.

Remedy. DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-866.

Showing 10 of 14 campaigns, newest first.

What owners reported

Newest filings
Service BrakesCrash
Filed Apr 19, 2024GA

The contact owns a 2021 Western Star 4700 WD110084S. The contact stated that an employee was parked on a hill and the parking brake was activated, however, while the worker was outside of the vehicle for approximately 4 minutes, the parking brake was deactivated. The vehicle rolled forward down a hill and stopped when it crashed into a tree. There was yard damage to a resident's home. No police report was filed. No injuries were sustained. The vehicle was taken to an independent mechanic where the entire cab was replaced. The contact discovered an unknown NHTSA Campaign, however, the VIN was not included. The manufacturer was not notified. The failure mileage was unknown.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2020
YearComplaintsRecallsFiresDeathsAssessment
20241000Routine
20230400Routine
20220800Routine
2021 — this page11400Routine
202021201Fatalities reported
201901400Routine
201811200Routine
20171900Routine
20160700Routine
201501200Routine
20140900Routine
20130500Routine
20120400Routine
20110300Routine
20100300Routine
20090300Routine
20080200Routine
20070100Routine
20060100Routine
20050100Routine
20040100Routine
20030100Routine
20020100Routine

Compare every 4700 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: May 16, 2022. Source: NHTSA Office of Defects Investigation.