2024 Volkswagen Tiguan

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Tiguan vehicles previously repaired under recall 25V082. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk. A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy. Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91NF. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning May 27, 2026.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk. A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy. Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.

2024 VW Tiguan MIB3 module failed; dealership attempted software flash which completely disabled the federally mandated rear-view backup camera. Part is on national backorder with no ETA and VW Corporate refused assistance.

The vehicle experienced a sudden, total loss of motive power while driving on active roads on two separate occasions (10/06/2026 and 10/18/2026). The vehicle completely shuts off without throwing any preliminary dashboard warnings, battery lights, or error messages. Once shut down, the ignition will not turn over and the engine refuses to start. The vehicle can only be temporarily revived via an external jumpstart, indicating that the engine is draining the battery entirely while in motion because the alternator or smart battery charging module is defective. During the second incident on 10/18/2026, the vehicle stalled in the middle of a busy traffic intersection while stopping at a red light. My spouse and infant child were trapped in the vehicle for over two hours in an extremely high-risk crash zone before roadside help could arrive to jumpstart the vehicle. The local authorized Volkswagen dealership previously attempted to remedy the issue on 10/06/2026 by simply charging the battery for 24 hours, failing to find the root cause of the active electrical drainage and releasing an unsafe vehicle back into commerce. This is a severe, unpredictable stalling defect that leaves drivers entirely vulnerable to rear-end collisions.

The vehicle experienced a sudden, total loss of motive power while driving on active roads on two separate occasions (10/06/2026 and 10/18/2026). The vehicle completely shuts off without throwing any preliminary dashboard warnings, battery lights, or error messages. Once shut down, the ignition will not turn over and the engine refuses to start. The vehicle can only be temporarily revived via an external jumpstart, indicating that the engine is draining the battery entirely while in motion because the alternator or smart battery charging module is defective. During the second incident on 10/18/2026, the vehicle stalled in the middle of a busy traffic intersection while stopping at a red light. My spouse and infant child were trapped in the vehicle for over two hours in an extremely high-risk crash zone before roadside help could arrive to jumpstart the vehicle. The local authorized Volkswagen dealership previously attempted to remedy the issue on 10/06/2026 by simply charging the battery for 24 hours, failing to find the root cause of the active electrical drainage and releasing an unsafe vehicle back into commerce. This is a severe, unpredictable stalling defect that leaves drivers entirely vulnerable to rear-end collisions.

"The main infotainment screen completely failed and went black on my 2024 Volkswagen Tiguan, rendering the backup camera entirely inoperable. This creates a severe safety hazard and violates Federal Motor Vehicle Safety Standard (FMVSS) No. 111. The vehicle was diagnosed at Keffer VW, and the manufacturer stated the replacement parts are backordered for 4 to 5 weeks. The dealership and manufacturer refused to provide a loaner vehicle, forcing me to leave the car on the dealer lot to avoid driving an unsafe vehicle. Volkswagen is failing to provide a safe remedy within a reasonable timeframe under warranty."

My entire infotainment system went black and a warning about the SOS system failing came up on the dash. My back up camera does not work, the SOS system does not work, radio, charger, etc. I called VW Customer Care who sent me to the dealership. Dealer said they tried the TB 91-26-04 (2082628) software protocol from Volkswagen and had no success. They need part J794 to complete the repair. The part is on back order with no ETA of when it will arrive. Dealership gave me back the car with compromised safety features (now federally mandated). I'm a lessee under warranty. I'm also nervous that other parts of the car could also have electrical or systemic failure.

2024 Volkswagen Tiguan R-Line stalls completely while driving at local speeds with no warning. The vehicle has been to the dealership 4 times for the exact same safety issue. The dealership On The First 3 Attempts has changed the throttle body, start-stop mechanism, and battery, but cannot fix or diagnose the stalling. Now The Car Is Again In The Shop For The 4th Time And I’m Still Waiting For A Answer The Car Has Been Sitting In The Shop Since September 21st and No Answer Yet From Dealership The Car Is Still There and This is a severe, life-threatening defect that occurs while transporting children."

On multiple occasions, while actively steering, I have gotten a warning on the dash to take over steering. Within seconds, the car brakes hard. I am typically in interstate traffic when this occurs.This happens when using cruise control. Speed does not matter as it has happened at 40 mph, 70 mph, and in between these two.

Infotainment center, chargers and reverse camera no longer working. vehicle available for inspection my reverse camera is not working which causes safety issues as Under Federal Motor Vehicle Safety Standard (FMVSS) No. 111, Rear Visibility, vehicles in the relevant categories manufactured on or after May 1, 2018 are required to provide a compliant rearview image during a backing event. NHTSA explains that manufacturers generally satisfy this requirement with a backup/rear camera system. vehicle has been inspected by a third party auto dealership that specializes in European vehicle. There is NO Volkswagen dealership on the Hawaiian Island of Hawaii that I live on. there were not warning signs or symptoms of the problem

The contact owns at 2024 Volkswagen Tiguan. The contact stated that upon starting the vehicle, the radio screen was distorted or blank. The failure was a recurring failure. The contact stated that with the screen blank the speedometer and vehicle alerts were inoperable. The back over prevention camera was also inoperable. The dealer was contacted and was able to reproduce the failure. The manufacturer was contacted by e-mail and made aware of the failure. The failure mileage was 1,000.

Symptoms started at 65k-70k miles, just after 50k warranty expired. First symptom was low oil warning and needing to add oil between changes. Then oil spots, then i found a bad leak and replaced oil pan, timing chain cover and assembly, turbo actuator. Warnings progressed to frequent low oil light, check engine light, blue smoke on start and acceleration, strong burning oil smell, and now visible oil spitting from tailpipe onto rear windshield. I now have to carry oil every time I drive. Timeline: bought new with 5 miles, no issues to 65k, 65k-70k start of leaks, 84k now 2 quarts per 50 miles and oil from exhaust. Ive notified VW about the situation.

The infotainment system no longer works after an over the air update. The backup camera is including all other cameras are no longer visible . Before it completely just stopped working When attempting to back out the infotainment system would freeze and not signal something was back there . The digitally dynamic road display is not working so car ACC is not operable . Additionally since the blackout the windshield wipers randomly turn on even if not raining causing distraction and obstructed visibility at times Problem has been confirmed by independent VW dealers in several states (there is a whole Facebook VW owners group where several people are reporting the same issue) there are also known topics related to these issues on VWs help center page regarding OTA updates and infotainment system issues It gives instructions on how to troubleshoot but then says see your local dealer if that doesn’t resolve the issue Vehicle has been inspected by VW dealer. The backup camera would freeze intermittently and dealer would report nothing to see so it’s working fine . After last ota update system blacked out longer and has not turned back on

See attached document for complaint.

I was driving Eastbound on I-94 at 6am pitch black dark out and looked down at my dog and veered off to the grated area of the highway and the nosie startled my dog and he jumped, hitting my arm and the front left wheel went off the road and i lost control at about 50mph after braking and swerving and we hit the guardrailand scraped.the cables and rail and lost bumper, 2 tires and front end without airbags going off.

The back up camera, Bluetooth and radio system has all gone black.

On 8/29/2026, my 2024 Volkswagen Tiguan experienced a sudden mechanical failure while I was driving on the highway at approximately 55mph, with only 27,842 miles. Prior to this incident, I had reported to the VW dealership at my previous oil change that I repeatedly had to add oil between scheduled oil changes. While driving, the vehicle suddenly began producing a significant amount of smoke and the check-engine light came on. After I pulled over, fluid was visibly leaking from underneath the vehicle. A State Trooper responded and told me I was lucky the vehicle did not catch fire. The vehicle was disabled and had to be towed from the highway to the VW dealership. The VW technician subsequently diagnosed the oil separator as having failed. In a video inspection provided to me, the technician stated that the failed oil separator caused excessive pressure in the engine crankcase, which "blew out" the upper timing cover and oil pan. The dealership replaced the oil separator, upper timing cover, and oil pan. The dealership then performed an approximately 30-mile test drive. The technician stated that the oil level remained full, but the vehicle produced a "big blue plume of smoke." He then stated, "there's an issue with these vehicles and the cylinder heads," and advised that the cylinder head now needs to be replaced. The vehicle remains at the VW dealership. I am reporting this because the failure occurred suddenly at highway speed and resulted in substantial smoke and fluid lo

I own a 2024 Volkswagen Tiguan with approximately 72,441 miles. While traveling on the interstate, the vehicle displayed a “Check Oil Level” warning. I stopped and checked the engine oil dipstick, which came out completely dry. The vehicle’s previous oil change had been performed by Walmart, and the service sticker stated that the next oil change was due at 72,240 miles, meaning I was only approximately 201 miles beyond the recommended service mileage when this occurred. Because I was traveling and the vehicle was low on oil, I purchased one quart of 0W-20 full synthetic engine oil and added the entire quart. I then drove approximately six miles to a Walmart Auto Care Center. Walmart performed another oil change and advised me that oil appeared to be seeping underneath the vehicle, but they could not determine the source. They advised me to carry additional oil, check the oil level at fuel stops, and have the vehicle inspected by a repair facility. After leaving Walmart, I drove only approximately 10 additional miles before the “Check Oil Level” warning illuminated again. I immediately stopped and checked the dipstick. It was once again completely dry despite the vehicle having just received an oil change. At that point, I determined that continuing to operate the vehicle was unsafe and had the vehicle towed to a repair facility. During these incidents, I did not receive a red oil-pressure warning and did not hear abnormal knocking or other unusual engine noises. However, the

Catastrophic loss of throttle response and severe acceleration lag from a standstill under high ambient temperatures, presenting an immediate collision hazard. On more than ten (10) separate occasions, the acceleration on this vehicle from a complete standstill has unexpectedly dropped to a dangerous level, performing at or below the speed and power of an un-indicated "limp mode."This hazardous condition is explicitly triggered by ambient heat: it frequently occurs in temperatures above 90°F and consistently occurs when temperatures exceed 95°F. The defect manifests unannounced from a stop while sitting in traffic, idling at a light, or attempting to pull out or merge onto a roadway.Once the vehicle is in motion, the engine runs fine and all auxiliary systems—including the air conditioning, infotainment, and advanced driving assistance systems—operate normally. Crucially, the vehicle displays absolutely no dashboard warning lights, check engine lights, or stored diagnostic trouble codes (DTCs), making the malfunction impossible for standard onboard diagnostics to register. Over time, I have learned to detect a subtle, tell-tale change in the cadence of the engine idle that foreshadows when this dangerous throttle failure is about to occur.Based on the symptoms, the failure appears to reside within the electronic accelerator pedal assembly, throttle body, Engine Control Module (ECM/ECU), transmission control system, or a thermal management software conflict between these compo

Following a recent Volkswagen software update, the 5F module on my 2024 VW Tiguan (VIN: [XXX], Mileage: 14,449) completely failed. The local dealership (RO Number: XXX) confirmed the failure and advised replacing the 5F module (Auth code:XXX), which is on backorder with no ETA. This initial failure disabled critical safety systems: the backup camera (violating FMVSS 111), the SOS emergency system, and the TPMS. Volkswagen Corporate (Case with [XXX]) has refused VOR escalation and denied alternative transportation. Furthermore, since retrieving the vehicle from the dealership, the electrical issues have escalated severely. The vehicle now experiences intermittent total electrical/lock-out failures 3 to 4 times a day. During these episodes, neither the key fob nor the physical interior lock/unlock buttons function. The vehicle remains completely unresponsive for several minutes before randomly working again. This poses a severe safety risk of trapping occupants inside or leaving them stranded outside. VW's negligence in addressing these escalating software and electrical safety defects is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On XXX, my 2024 Volkswagen Tiguan experienced an internal electrical failure of the 5F Infotainment Control Module (Part #3Q5-035-842-J). There were no advance warning lights or symptoms prior to the screen going completely black and unresponsive. The failure was officially diagnosed and confirmed by an authorized dealership, Fitzgerald Volkswagen in [XXX], on XXX. The component is currently installed in the vehicle and available for inspection upon request. Safety Risk: The 5F module failure completely disables the primary display screen, rendering the rearview camera system frozen and entirely inoperable. This creates a severe rear-visibility safety hazard while reversing, particularly when transporting my minor child, and fails to comply with Federal Motor Vehicle Safety Standard FMVSS No. 111 (Rear Visibility). Systemic Failure & Backorder: The module failure also disables the radio, wireless charging, and front/rear USB ports. Fitzgerald VW special-ordered the replacement module under warranty but confirmed the part is on a nationwide backorder with no estimated time of arrival (ETA) and approximately 59 units currently backordered nationwide. The vehicle has not been inspected by law enforcement or insurance, but the manufacturer (Volkswagen Group of America) has been formally notified under Customer CARE Case #XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

#1 issue is only the driver's side replacement windshield wiper is and has been unavailable for over 6 months. This presents a danger that focusing on a different part of the windshield is problematic; secondarily, the smears even using washer fluid are impossible to rectify. The dealership echoes the same problem on many vehicles and is blaming VW parts supplies. I will not use parts stores after many difficult and not acceptable performances of these OTC blades. The second issue is cruise control stops working erratically. This causes the vehicle to slow very quickly., also causing people following too closely to get angry us! While on a 1100 mile trip it quit tens of times; will not re-engage frequently and then suddenly become available. I'm told the steering wheel wiring is the issue and I was told to being in for diagnosis. A fault code in the steering wheel controls was documented, but parts department said these too are on a very long list of same issues on many Tiguans. Now I'm told that since the dealer verified the fault code for this issue and cleared it, but VW refuses to replace the steering wheel electronics. Many customers have told me they also have to "wait on parts.?!

235/55R 18 100H I was driving going north on [XXX], after I passed [XXX] I heard blowout sound, then immediately I stopped at side of the street, change to spare tire, and found out the inside of the tire was blown out (ripped), I didn’t hit any thing in the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle's engine oil warning light repeatedly illuminates between scheduled maintenance intervals due to excessive oil consumption. The vehicle is burning engine oil at an accelerated rate, requiring frequent manual top-offs to remain safe to drive. This represents an active, known defect in the Volkswagen EA888 engine components (piston rings/valve guides). Dealership service departments are actively refusing to provide complete historical service invoices or log the oil light visits properly, creating an immediate safety risk of engine stalling or catastrophic mechanical failure at highway speeds.

• Day of delivery. Had trouble connecting iPhone to vehicle. Once connected, Google Maps was not functioning properly. Dealership unsuccessfully tried to trouble shoot over the phone and brought car back same day for investigation. They claim they could not find anything wrong and brought car back to me. • Infotainment system randomly reboots mid-drive. Screen goes blank/black for about 10 seconds, then VW logo appears and the system boots back up. • Google Maps navigation won't start. Have to exit and re-enter the destination, sometimes twice before it functions properly. • iPhone connects and immediately disconnects within a second, repeatedly. • System says iPhone is out of range, whether it's connected via a genuine Apple cable or Bluetooth. • System "deletes" phone. It fails to find or recognize iPhone, despite being previously registered with vehicle, requiring me to re-pair it. • Connectivity loop, and reboot issues persist regardless of whether the phone is connected to Bluetooth or via an authentic Apple USB cable. • SiriusXM connection failure. Preset stations will not load as the system is frozen in “Initializing” mode, , locking me out from changing the stations. It remains stuck on whichever station it was left on during the previous drive. • Software Update 0890 bug. Lost volume control of the radio following update — when volume is muted, changing the station automatically unmutes it, and it also randomly unmutes it even when the station is unchanged for a peri

*AFTER A OIL CHANGE ONLY RUNS 2,000 MILES A MONTH AND CHECK ENGINE LIGHT ON FOR LOW OIL. WHEN CAR TURNS IN MORNING TURNS ON FINE AFTER I WORK FOR 8HRS TURN BACK ON AND WHITE SMOKE COMES FROM THE EXHAUST. WINDOW SOMETIMES WONT WORK. *CAR HAS BEEN TAKEN TO DEALERSHIP BUT THEY DID NOT FIND ANYTHING.WE FIRST THOUGHT OIL WAS NOT BEEN DONE AND TOOK IT AGAIN AND THEY DID OIL CHANGE AGAIN SAME PROBLEM KEEPS HAPPENING . TOMORROW 7/1/2026 WILL BE TAKEN AGAIN AFTER TWO ATTEMPTS *CHECK ENGINE LIGHT CAME ON WITH A "CHECK OIL LEVEL ". PROBLEM START TO APPEAR ON MAY 7 2026. CAR WAS SEEN BY THE DEALERSHIP FOR A OIL CHANGE ON 5/9/2026 , ON 06/16/2026 CHECK ENGINE LIGHT CAME BACK WITH A "LOW OIL LEVEL", ON 6/18/2026 OIL WAS CHANGE AT A SHOP AND TODAY 6/30/2026 LIGHT IS BACK ON NOT EVEN A MONTH ON MY LAST DEALERSHIP OIL CHANGE MILES DONT MATCH MY ORIGINAL MILES " 36,063 THANK YOU!

Our vehicle does not respond to the throttle pedal being depressed when the AC has been turned on at full and the car has been in direct sunlight for a period of time. We reside in Florida so it is common to enter the vehicle during the summer months and the cabin temperatue is in excess of 200 degrees which requires putting the AC system on MAX. This problem occurs periodically and was address in the summer of 2025 at the VW dealership locally

I own a 2024 Volkswagen Tiguan with approximately 24,000 miles that was purchased used with only 2,300 miles and a clean title. The vehicle has developed significant oil consumption/seepage issues related to the EA888 2.0T engine. It began with oil seeping around the oil fill tube and cap due to a failed crankcase pressure assembly (PCV/oil separator). I replaced it myself with genuine Volkswagen parts, but the oil level continues to drop after normal driving, indicating either a residual leak or excessive consumption. The dealership denied warranty coverage over the phone solely because the vehicle was in a prior accident (repaired with OEM parts), without performing any inspection or oil consumption test. This appears to be a known defect in these engines. Volkswagen considers up to 1 quart every 1,200 miles “normal,” which I believe is unreasonable for a near-new vehicle. I am concerned about long-term engine damage and safety if oil levels drop critically while driving. Please investigate this matter for a potential recall or safety action.

While you driving an annoying beep comes on with the message ‘Lane assist is not available’ The beep comes on then off for several times during the ride..it’s very disturbing and annoying for me and for my passengers..My vehicle which has 30000 miles is being used for Hire I consider this issue as a safety one and that the manufacturer has to take some action to solve the problem Thank you for your cooperation and looking forward to hearing from you soon Best regards

The electric seems to be faulty- so far the vehicle stops& fails to restart- the dealership changed the battery once but it continues to happen.

While stopped at a traffic light, the engine shut off without warning and would not restart after releasing the brake. Vehicle required shifting back into Park to restart. Documented in dealer repair order #XXX dated XXX. Vehicle also experienced random infotainment shutoff and inoperable wipers with no driver input across multiple repair visits. These recurring electrical failures pose a safety risk. Vehicle is my sole work transportation as a licensed Realtor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The adaptive cruise control (ACC), forward collision warning, and automatic emergency braking/front assist systems have repeatedly malfunctioned. The vehicle has been returned to the dealership multiple times for diagnosis and repair, but the issues remain unresolved. These are safety systems designed to help prevent or mitigate collisions. When the adaptive cruise control and automatic emergency braking systems become unavailable or fail to function properly, I cannot rely on features intended to assist in maintaining safety. The loss of these systems creates a potential safety risk for me, my passengers, and other motorists. The vehicle has been presented to an authorized Volkswagen dealer on multiple occasions for these concerns. The dealer has attempted repairs, but the problems continue to occur. Warning messages indicating that adaptive cruise control, front assist, or automatic emergency braking systems were unavailable appeared before and during the malfunction. I thought before they were just faulty sensors. The dealer never explained these features were not functioning. The symptoms first appeared while the vehicle was under warranty and have continued despite multiple repair attempts. The car was purchased brand new from the dealer.

So we took it into Volkswagen in Texarkana Texas. They had the car for an entire week. They said they updated something. The first day we got it back. My daughter drove it and the lane assist turned off. The dealership told us it’s a known issue and then it happens when it’s in the sun well, this was at night at eight something p.m. I’m attaching a photo. If this is a known issue because we called another dealership in another town there might need to be a recall, issued or figure out what the problem is or maybe this is just a lemon, but I want to keep documenting it because I keep taking it in and it’s not being fixed. What would you suggest we do next?

Vehicle was brought to Volkswagen dealer on 4/2/26 for recall service/software update. Prior to service, rear camera and safety assistance systems operated normally. During recall procedure, update reportedly failed and vehicle was returned with rearview camera, parking sensors, and multiple driver assistance/safety systems inoperative. Vehicle has remained unrepaired for approximately seven weeks pending parts or further repair, with no clear resolution timeline provided. Failure occurred directly following dealer-performed recall work involving safety-related systems.

On April 19, 2026 at approximately 9:40 PM, I was driving my leased 2024 Volkswagen Tiguan southbound on [XXX] [XXX] . I had three minor passengers with me — my daughters ages [XXX] and [XXX] , and their stepsister age [XXX] . We were returning home to [XXX] from a family trip to Walt Disney World. Without any warning — no dashboard lights, no sounds, no hesitation — the engine completely lost all power at highway speed. I pressed the gas pedal repeatedly with full force and there was absolutely no response. The car decelerated uncontrollably in active nighttime highway traffic. We were stranded on the highway shoulder for approximately one hour before the car restarted. I drove home on side roads. This is a recurring defect. In December 2025, I brought the vehicle to Gunther Volkswagen of [XXX] , where it was documented on official repair order RO#XXX that the vehicle ‘SHUTS OFF AT LOW SPEEDS.’ The dealer replaced the EVAP canister and N80 purge valve under warranty. The defect was not resolved. In May 2026, an independent professional diagnostic by 4 Rings European using an Autel MaxiSys Ultra scanner (Report ID: XXX) found 30 stored fault codes across 19 vehicle systems, including fault code P253200 (Ignition Switch Run Position Circuit High) — directly consistent with the sudden engine cutout — plus active cylinder misfires on cylinders 2 and 3, three active EVAP system fault codes confirming the December 2025 repair failed, and a compromised airbag system (U140000 — func

The contact owns a 2024 Volkswagen Tiguan. The contact stated while driving at an undisclosed speed, the low engine oil warning light illuminated. The contact stated upon inspecting the oil canister, the dipstick was dry. The contact stated that a quart of oil was added weekly. The vehicle was taken to the dealer. The contact was advised that a quart of oil was needed to be added every 1,200 miles. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 62,000.

The vehicle experiences sudden loss of motive power during acceleration. Between 30–60 mph, the transmission fails to upshift correctly, causing the engine RPMs to spike to 5000 while the vehicle fails to gain speed. This creates a severe safety hazard when merging into high-speed traffic. Additionally, the infotainment system frequently blackouts and reboots while driving, and there are intermittent malfunctions with the power windows and door locks. Authorized dealerships have been unable to resolve these persistent safety defects after multiple repair attempts.

Travel Assist keeps showing unavailable and giving constant warnings

Told the dealer there’s an issue at 4 thousand miles due to low oil and they changed the oil at my request and told me it’s normal to have to add oil ant the problem continued every couple thousand miles I’ve tried vw America and filed a claim I believe it’s on deaf ears then at 23000 miles I requested a oil consumption test and they confirmed there’s definitely an issue with the valve guides snd the head but parts are on back order might be 6 months or longer I told them that they knowingly sold me a new car with defective motor and wanted them to buy it back they won’t listen and told me to continue to drive the car until the parts come in and I said that this might screw up other parts they say as long as I keep oil in it it should be ok I’m not pleased at all

My car has started using oil. I was driving home and the low engine oil light came on. I pulled over and checked the oil, the dipstick showed low but not out. I drove it home and put 3 quarts in. I made an appointment to get it checked. It should not be low on oil. I was not due for an oil change or any maintenance. They kept my car for 3 days and did an oil change. Said to bring back after 1000 miles. This makes no sense To me. Why not do an oil consumption test?!!!? I have had multiple issues with this car. This is just the newest issue. I'm concerned that my regime engine is going to fail. I'm reading about multiple issues with the 2020-current models of this car burning through oil.

Car suddenly accelerates on its own and does not respond to breaks.

I am filing a safety complaint regarding a serious transmission defect in my vehicle. The drive and reverse gears are not functioning properly. After driving for a few minutes and parking, when I attempt to reverse on an inclined surface, the vehicle unexpectedly moves forward instead of backward. Similarly, when the vehicle is parked facing downhill and I shift into drive to move forward, it rolls backward. There are no warning lights or dashboard indicators alerting me to any malfunction. Due to this defect, I have nearly collided with objects multiple times within just 15 days of ownership. Most concerning, I almost hit another vehicle behind me while attempting to drive forward, as my vehicle suddenly rolled backward unexpectedly. This creates a serious safety hazard for me, my passengers, and other drivers. I purchased this used vehicle with less than 10,000 miles from EchoPark dealership. Unfortunately, I am unable to return the vehicle because their return policy is limited to 7 days. However, this issue appears to be a significant mechanical or transmission defect that poses an immediate safety risk.

Shortly after purchase, the vehicle began experiencing ongoing mechanical and electrical issues that required multiple repair attempts. The vehicle was taken to the dealership for service on the following dates: •November 29, 2024 •December 2, 2024 •December 16, 2024 •December 23, 2024 •January 6, 2025 In total, the vehicle was out of service for 21 days in December and 28 days in January. Despite repeated repair attempts, the issues were not resolved. Due to the excessive time out of service and repeated unsuccessful repairs, I submitted a request for Volkswagen to repurchase the vehicle. This request was denied. The vehicle was returned to me on February 1, 2025. On February 9, 2025, while parked in my driveway and not in operation, the vehicle caught fire. I was later informed that the fire originated in the dashboard and was electrical in nature. This incident presented a significant safety risk. Had the fire occurred while the vehicle was in operation or spread to my residence, it could have resulted in serious injury, loss of life, or significant property damage. I am reporting this incident due to concerns that the electrical failure and resulting fire may indicate a broader safety defect affecting this vehicle model. I respectfully request that NHTSA review this matter to determine whether further investigation or corrective action is warranted in the interest of public safety.

Carnet system has been replaced once on the vehicle due to non-function…not even a year later not working again

Lane keep assist will activate randomly and try to steer the car and vibrate the steering wheel like lane departure warning going off. Also the Lane keep assist and emergency sos fault lights will randomly come on.

The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the different levels it had the seat would still not get level and be in the indicator on the bubble. We tried several times to get it level and tighten it down and it still would not level up and still had a lot of play in it side to side. Based on this we did not feel comfortable putting the baby in this seat. The car seat was not inspected by anyone.

Four cracks of varying lengths ranging from roughly one inch to four inches have spontaneously appeared on the drivers side of the windshield. These were first noticed when entering the car, not while driving. Cracks can be felt from the inside of the vehicle only. One crack appears to be jagged and looks black when looking through the windshield from the inside.

Complaint Type: Vehicle Safety / Potential Defect / Dealer Negligence Description of Complaint: I am reporting a serious safety issue resulting from negligent service performed by Kocourek Wausau Imports. After the dealership performed my 2024 Tiguan’s second oil change under warranty, strong fumes and white smoke entered the cabin multiple times, causing vomiting, severe headaches, and forcing me to leave work early. The dealership initially claimed the vehicle was safe to drive. Only after my insistence did they admit a mechanical issue involving the cam/valve area, stating a plug required replacement. The part was on backorder, and I was not warned of any risk. Shortly thereafter, I discovered the engine was completely out of oil, despite recent dealer service. A vehicle of this model and age should never lose its entire oil supply immediately after a service, creating a serious risk of engine failure, fire, and exposure to toxic fumes for the driver and passengers. This incident represents: -Grossly negligent maintenance -Returning a vehicle unsafe to operate -Exposure to harmful fumes inside the cabin -Potential permanent engine damage due to oil starvation Requested Action / Resolution: -Investigation into dealership practices and potential vehicle defects -Determination of whether this constitutes a safety-related defect -Notification of corrective action to prevent recurrence -Documentation that the vehicle is safe to operate before further use I am submitting this co

The engine started smoking at 11,000 and new valve seals were replaced in the head. The engine has started to smoke again at 16,800 mile and dealer said the next step would be to replace the head. Car has been to the dealer 6-7 times for electrical and engine problems. The SOS light comes on almost every morning. Driver seat memory does not work and dealer can't figure it out after 5-6 times, they have replaced about everything on the seat and it still doesn't work.

On [XXX], my 2024 Volkswagen Tiguan SEL R-Line AWD (VIN: [XXX] ) was damaged in a deer collision, requiring replacement of the right headlight assembly (P/N 5NL941114D/E, adaptive IQ.Light matrix with turning signal). The part was ordered June 9, 2025, via New Motors VW (Erie, PA) but remains on national backorder with no ETA (dealer confirms not even "top 25" priority). The vehicle has been undrivable and unreleasable from Betts Brothers Collision (Titusville, PA) for 194 days (as of Dec 13, 2025). The shop refuses to release it without the OEM headlight for safety reasons—operating with one functional headlight + inoperable turning signal violates FMVSS 108 (S9.1: paired headlamps required for visibility; turning signals per S5.1.1). This creates an unreasonable crash risk (impaired night driving, rural area with no transit). VW Care (Case #[XXX]) refuses ETA, loaner (via Customer Mobility Program), or lease/insurance relief despite $10k+ hardship (6 months payments/insurance + lost use). PA BCP mediation (forwarded Nov 3) and CFPB #[XXX] pending—no resolution. Similar backorders reported nationwide (e.g., 4-6 month waits on forums/X). VW's systemic parts shortage effectively renders the vehicle a safety defect—demanding NHTSA investigation for trends/recall/service campaign. No crashes/injuries yet, but prolonged hold endangers if forced release. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and others in danger. Also, you can only get gas if the doors are unlocked. This is not safe becasuse someone could take your purse or child while you are pumping gas. The vehicle has been updated, keys replaced but nothing has helped the issue. There were no warning lights.

The defect has occurred since the day the vehicle was leased. The entire multimedia and safety interface shuts down randomly while driving (screen goes black, GPS stops, rear camera and driver-assistance functions stop working). This happens in multiple areas across the city, not in a single location. The dealership initially blamed my internet or phone, delaying proper diagnosis. The first available service appointment was more than a month later, and the vehicle was first taken in on January 27, 2025. Since then, the vehicle has been in the shop more than five times across multiple dealerships, including over a month during the most recent repair attempt. I have also been required to visit the dealership more than 30 times for the same issue. Dealership technicians and the service manager stated that the vehicle is defective, that nothing else can be done, and that all repair attempts have failed. The manufacturer claims it is an “environmental connectivity issue” in one spot, which is not accurate. Multiple videos requested and submitted show the failure happening in different areas of the city. At the dealership’s request, I drove with a technician who recorded the failure again. Customer Care instructed me to return the loaner vehicle immediately and take back the defective vehicle, even though it is unsafe to operate. The Customer Care manager refused to speak with me and required an appointment several days later, but they still demanded that I return the loaner and pi