Owners filed 167 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 3 times.
When it fails
07000070,000 milesMedian miles at failure
149 complaints record an odometer reading. Failures cluster around 75,000–90,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Engine
62
1
0
0
Electrical System
33
0
1
0
Air Bags
10
0
0
0
Steering
9
0
0
0
Engine and Engine Cooling
7
0
3
1
Power Train
6
0
0
0
Fuel/Propulsion System
6
0
0
0
Vehicle Speed Control
4
0
1
0
Unknown or Other
4
0
0
0
Service Brakes
4
1
0
0
3 safety recalls
Part 573 reports
Fuel System, Gasoline14V441000
Filed Jul 21, 2014151,389 vehiclesVolkswagen Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2014 Tiguan vehicles manufactured July 2007 to June 2014. When using winterized fuel, in certain conditions bubbles may form in the fuel system which could result in the vehicle stalling.
Risk. A vehicle stall increases the risk of a crash.
Remedy. Volkswagen will notify owners, and dealers will update the vehicle's software to increase the fuel pump pressure, free of charge. The recall is expected to begin August 19, 2014. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24AV/2W.
Exterior Lighting13V569000
Filed Nov 22, 201362,155 vehiclesVolkswagen Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2011 Tiguan vehicles manufactured July 2007 through June 2011. Due to a problem with the fuse for the exterior lights, the holder for the fuse that controls the vehicle's exterior lights circuit may melt.
Risk. If the holder melts, there may be a partial loss of exterior lighting. Reduced vehicle illumination diminishes the vehicle's visibility, increasing the risk of a crash.
Remedy. Volkswagen will notify owners, and dealers will replace the fuse, free of charge. Owners may contact Volkswagen at 1-800-893-5298. Volkswagen's recall number is 97Z9/2V.
Engine and Engine Cooling08V235000
Filed May 28, 20086,579 vehiclesVolkswagen Of America, Inc
Defect. VOLKSWAGEN IS RECALLING 4,079 MY 2008 PASSAT AND 2,500 MY 2009 TIGUAN PASSENGER VEHICLES EQUIPPED WITH 2.0T FSI ULEV II ENGINES. THESE VEHICLES HAVE AN ENGINE CONTROL MODULE (ECM) CONTAINING SOFTWARE THAT MAY NOT PROPERLY CONTROL ENGINE IDLE WITH THE AIR CONDITIONING TURNED ON. IN RARE CASES, THE ECM MAY UNEXPECTEDLY INCREASE ENGINE RPM.
Risk. AN ENGINE SURGE CAUSED BY AN UNEXPECTED INCREASE IN ENGINE RPM MAY SURPRISE THE VEHICLE OPERATOR AND CAN RESULT IN A CRASH WITHOUT WARNING.
Remedy. DEALERS WILL INSPECT AND UPDATE THE ECM SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON MAY 30, 2008. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-893-5298.
What owners reported
Newest filings
Fuel/Propulsion System
Filed Sep 9, 2024MS
The car keeps throwing sensors (camshaft, crank sensors, throttle body etc) and the ECM needs to be updated. It keeps turning over. I checked the recall list of VINs and mine is within the range, however there aren't any recalls listed.
Unknown or Other
Filed Aug 26, 2024IL
Intermittent AC working issues, air conditioning does not cool or the cooling is weak
Steering
Filed Feb 14, 2023GA
Power steering goes out randomly after cold weather, even while driving. There is no warning before the power steering goes out. I have almost crashed into another car several times because of this. Many people have had this exact problem with this make and model.
Engine and Engine Cooling
Filed Aug 12, 2022189,000 milesNY
The contact owns a 2009 Volkswagen Tiguan. The contact stated while driving at 45 MPH, the accelerator pedal was depressed but the vehicle failed to respond and seized. There was no warning light illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 08V235000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 189,000.
Engine
Filed Aug 9, 202284,092 milesCA
The contact owns a 2009 Volkswagen Tiguan. The contact stated that while her son was driving at an undisclosed speed, the oil pressure warning light illuminated and a message to stop the vehicle immediately was displayed. AAA arrived on the scene and diagnosed the vehicle with oil sensor failure. The vehicle was driven to an independent mechanic and the vehicle was repaired; however, the failure reoccurred. The vehicle was vibrating while driving back to the residence. The vehicle stalled upon arrival at the residence in the driveway. The vehicle was towed to the local dealer and diagnosed with timing chain and timing sensor failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,092. The contact stated that VW of America was notified of the failure. The vehicle was taken to another dealer for a second opinion and all of the issues were confirmed. It was strongly recommended that the engine be replaced as well.
Power Train
Filed Apr 22, 2022IN
The engine reached 100k miles in the second week of April 2022. After that, I tried to turn on the vehicle, and the engine did not respond. I took my car to the mechanic, and he told me that the car needed an engine replacement. This is very strange since the vehicle had an excellent maintenance schedule, and I usually, this type of car last longer. That engine issue could have caused a severe accident on the road, and fortunately, it never happened. The timing belt might have an issue there, but I had very little information from the engine codes since I did not have an indicator earlier. It just appeared like that. I feel that this type of issue is unfair. After having more than four cars with way more miles, this has never happened, and on average, a Tiguan engine should last at least 150k miles according to the statistics of the vehicle model and year. I feel upset and disappointed with this vehicle model since the cost of replacing the engine cost around 6000$, and I am an international student with no money to do that repair. I feel helpless, and VW told me the only way to get a recall of this car is through a report from the NHTSA, which would be fair given the circumstances I have been through. The only thing I request is to generate a recall for this vehicle if possible. I hope some reads this, and I appreciate the work you do. Thanks
Electrical System
Filed Oct 28, 2021MN
Problems start with ABS and Steering warning lights with EPIC warning on dash, flickering of lights and radio shut off by loosing power steering and rough acceleration and idling. Has been in to VW dealership 5 times now with repairs "fixing" problem for a few days - a week before returning again. This is a safety issue because this happens very quickly and without warning. Once I was on a highway and had to carefully move to side of the road and limp to a safe area (luckily I was in the right lane already).
Steering
Filed Sep 19, 2020CA
THE STEERING WHEEL LIGHT COMES ON AND THE STEERING GETS HARD AND IT'S DANGEROUS BECAUSE IT'S HAPPENING WHILE MY WIFE DRIVES IT. PLEASE GIVE ME SOME INFORMATION ON WHAT COULD POSSIBLY BE HAPPENING OR IF U GUYS CAN LET ME KNOW IF THERE IS A RECALL ON IT. I KNOW YOUR BUSY BUT PLEASE GET BACK TO ME AS SOON AS YOU CAN
Air Bags
Filed Jun 28, 202097,000 milesNJ
AIR BAG LIGHT ALL OF A SUDDEN CAME WITHOUT BUMPING - THE ENGINE IDLE WERE NOT NORMAL HIGH AND LOW - ELECTRICAL PROBLEM FROM THE STEERING
UnspecifiedCrash1 injured
Filed Jun 18, 2020NY
TL* THE CONTACT CALLED ON BEHALF OF HER BROTHER WHOM OWNED A 2009 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE HER BROTHER WAS DRIVING HE WAS INVOLVED IN A VEHICLE ACCIDENT IN WHICH THE FRONT DRIVER'S AIR BAG EXPLODED. THE CONTACT STATED THAT THE CHEMICAL POWDER FROM THE AIR BAG WENT INTO THE DRIVER'S MOUTH AND INTO HIS LUNGS. THE POWDER HAS CORRODED HIS TEETH, CAUSING ALL HIS TEETH TO BE EXTRACTED. HIS LUNGS WERE COMPROMISED AND HE ALSO SUSTAINED INJURIES TO HIS FINGERS AND WRISTS, INCLUDING CHRONIC INFECTIONS ON HIS BODY AND UPPER LEFT SHOULDER AND NECK DUE TO THE SEAT BELT. THE DRIVER HAS RECEIVED EXTENSIVE MEDICAL TREATMENT SINCE THE VEHICLE ACCIDENT. THE CONTACT WAS VERY CONCERNED THAT HER BROTHER'S CURRENT HEALTH ISSUES WERE DUE TO THE AIR BAGS CHEMICAL COMPONENT. A POLICE REPORT WAS FILED. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOTALED AND WAS TOWED AWAY BY THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Electrical System
Filed May 11, 2020CA
MY VEHICLE HAS BEEN HAVING ELECTRICAL PROBLEMS WITH THE THROTTLE BODY SYSTEM AS WELL AS THE COOLANT HOSE WHICH HAD TO BE REPLACED MY RADIO GOES BLANK TO WHERE I CAN'T SEE MY BACK UP CAMERA ! THIS VEHICLE HAS TO MANY ELECTRICAL ISSUES! *TR
Service BrakesCrash
Filed Apr 17, 2020165,000 milesMI
I CRASHED DUE TO BRAKE FAILURE ON 10.31.2019. I MADE A RIGHT TURN FROM A LIGHT. TRAFFIC CAME TO A STOP. I PUSHED THE BREAK AND IT DID NOT HOLD. IT FELT BUMPY. BREAKS DID NOT HOLD EVEN WHEN I PUSHED IT ALL THE WAY TO THE FLOOR. I ENDED UP REAR ENDING THE CAR INFRONT OF ME GOING 15MPH. WHAT'S GOING ON THERE? SOMETHING NEEDS TO BE DONE ABOUT THAT ASAP.
Electrical System
Filed Feb 25, 2020114,000 milesOH
I WAS APPROACHING MY DRIVEWAY IN MY 09 VW TIGUAN WHEN THE RED POWER STEERING ASSIST WARNING LIGHT CAME AND STEERING WHEEL LOCKED. I COULD NOT TURN THE CAR. FORTUNATELY, I WAS NOT DRIVING FAST OR I COULD HAVE BEEN IN AND ACCIDENT OR WORSE. THERE WAS NO WARNING OF THE YELLOW LIGHT, THE RED CAME ON AND THAT WAS IT. THIS IS A VERY UNSAFE FEATURE ON THE VOLKSWAGEN THAT CAN KILL SOMEONE. I HAVE THE VEHICLE IN MY DRIVEWAY, WAITING TO BE TOWED AND REPAIRED.
Air Bags
Filed Feb 16, 2020135,000 milesWI
THE TURBO BLEW CAUSING THE CAR TO STOP IN THE MIDDLE OF TRAFFIC. THE BLOWN TURBO CAUSED METAL TO GO INTO MY FUEL SYSTEM AND OIL. THE AIR BAG SENSORS ARE FAULTY. THEY CANNOT SENSE SOMEONE IN THE SEATS. THE CAR HAD TO BE TOWED TO A AUTO SHOP. DUE TO THE BLOWN TURBO, IT WILL COST $5,500 TO FIX.
Exterior Lighting
Filed Jan 9, 2020MA
THE HEAD LIGHTS DO NOT SHINE BRIGHT AT ALL ALMOST NON EXISTTENT VERY DANGEROUS TO DRIVE AT NIGHT
Engine
Filed Dec 6, 201950,000 milesNJ
VW TIGUAN 09 PURCHASED AS NEW. ONLY 50K MILES ON IT WHEN CHECK ENGINE LIGHT WAS ENCOUNTERED. SOON AFTER (LAST WEEK, NOV 25 2019), ENGINE STALLED WHILE ACCELERATING OUT OF SECOND GEAR AND WAS SEIZED. INDEPENDENT MECHANIC SAID IT WOULD COST 5,800 TO REBUILD ENGINE. WHILE DOING MY OWN INDEPENDENT RESEARCH, DISCOVERED THE COMPLAINTS HERE DETAILING PRECISELY THE SAME ISSUE (TIMING CHAIN TENSIONER FAILURE) THAT WAS DESCRIBED TO ME BY MY MECHANIC. THEN DISCOVERED THAT THERE IS A CLASS ACTION SETTLEMENT REIMBURSEMENT (HTTPS://TIMINGCHAINLITIGATION.COM/) FOR THIS ISSUE THAT I AM NO LONGER ELIGIBLE FOR BECAUSE JAN 25 2019 FILING DEADLINE WAS NOT MET - KEEP IN MIND THAT MY ENGINE FAILED ONE WEEK AGO (11/25/2019) WITH ONLY 50K MILES ON IT. I TOO, NEVER RECEIVED A CLASS ACTION NOTICE IN THE MAIL. AFTER CALLING THE CLASS ACTION HOTLINE, I WAS TOLD TO SEND AN EMAIL TO THE LAWSUIT SETTLEMENT ADMINISTRATOR REQUESTING A FILING DEADLINE EXCEPTION. UNLIKELY THAT ANY OF THIS WILL WORK IN MY FAVOR. BUT I TOO, LIKE MANY OTHERS HAVE BEEN UNNECESSARILY BURDENED BY VOLKSWAGEN'S NEGLIGENT HANDLING OF THIS MAJOR DEFECT. IT'S UNFORTUNATE THAT CUSTOMERS LIKE MYSELF ARE NOW SADDLED WITH THIS COMPLETE LOSS.
Engine
Filed Oct 2, 2019114,000 milesVA
CAR STOPPED AND WOULD NOT START DUE TO TIMING CHAIN TENSIONER FUALT WITH CODE P0016. CAUSED COMPLETE ENGINE FAILURE AND THE NEED TO COMPLETELY REBUILD THE TOP END OF THE ENGINE. THIS WAS VERIFIED AFTER A COMPLETE LOSS OF COMPRESSION DUE TO THE VALVES BEING DESTROYED ON THE ENGINE.
Engine
Filed Aug 26, 2019113,000 milesMO
MY 2009 VW TIGUAN ENGINE FAILED AS I WAS DRIVING TO WORK 35 MPH, IN HEAVY TRAFFIC, OUT OF NOWHERE MY CAR ENGINE MADE SCARY CRUMBLY NOISE AND SUDDENLY DIED IN THE MIDDLE OF THE TRAFFIC; COMPLETELY DEAD. I WAS SCARED TO DEATH AND IF I DIDN'T REACT FAST TO PUT EMERGENCY LIGHTS ON, I COULD HAVE BEEN PLOWED BY A BIG TRUCK BEHIND ME. THERE WERE CARS PARKED ON EACH SIDE OF THE STREET, AND NO PLACE TO PULL OVER. I WAS CLOSE TO WORK BUT WAS STRANDED ON THE STREET WITH HIGH TRAFFIC BECAUSE I COULDN'T MOVE THE CAR. I TRIED TO TURN IT ON BUT AGAIN SAME RUMBLING SOUND AND DEAD AGAIN. I CALLED A FRIEND TO HELP ME PUSH THE CAR TO MY EMPLOYER'S PARKING LOT SO I COULD BE SAFE. AFTER WORK I CALLED AAA FOR ASSISTANCE AND THEY COULDN'T START THE CAR SO IT WAS THEN TOWED TO THE PLACE I LIVE. THEY ALSO CONCLUDED THAT THE ENGINE IS THE PROBLEM. THAT IS WHEN I STARTED RESEARCHING ABOUT IT AND FOUND OUT THERE WAS A SETTLEMENT FOR TIMING CHAIN THAT I WAS NEVER INFORMED ABOUT AND MY VIN GOT MATCHED. I BOUGHT THIS CAR ON 07/31/2018, IT WAS WELL MAINTAINED SINCE THEN AND NO ISSUES PRIOR TO THIS. THIS IS A SERIOUS ISSUE SINCE I HAD NO PRIOR WARNING AND COULD HAVE KILLED SOMEONE OR SOMEONE COULD HAVE KILLED ME IN THE ACCIDENT. I AM ASKING YOU TO HELP ME FIGURE THIS OUT AND HELP FIX THE ENGINE PROBLEM ON MY VEHICLE. I CAN'T STRESS ENOUGH HOW SCARED AND CONCERNED I AM SINCE THEN ESPECIALLY BECAUSE I HAVE TWO CHILDREN THAT I DRIVE IN THIS SAME CAR AND I THOUGHT THIS CAR IS SAFE FOR THEM AND MYSELF AND EVERYON
Engine
Filed Jul 26, 201999,760 milesIA
ON ENGINE START UP, THE CHECK ENGINE LIGHT CAME ON. AFTER DRIVING IT A SHORT WHILE, THE CAR WOULD NOT START AGAIN. HAD IT TOWED TO A QUALIFIED MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN TENSIONER FAILED AND THE ENGINE JUMPED TIME, CAUSING CATASTROPHIC DAMAGE TO THE CYLINDER HEAD AND PISTONS. MECHANIC ESTIMATED A REPAIR COST OF APPROXIMATELY $6000.00 TO REPLACE THE ENGINE WITH A USED ONE. THE CAR HAD LESS THAN 100K MILES BUT THE REPAIR WOULD HAVE COST MORE THAN IT WAS WORTH. VOLKSWAGEN WILL NOT PAY FOR THE REPAIR, EVEN THROUGH A CLASS-ACTION LAWSUIT WAS SETTLED AGAINST THEM FOR THIS ISSUE, SINCE THE DEADLINE FOR APPLYING WAS 6 MONTHS PRIOR TO THIS INCIDENT.
Electronic Stability Control (esc)
Filed Jul 24, 201935,000 milesCA
WHILE DRIVING (REGARDLESS OF SPEED), THE CAR WILL RANDOMLY UNLOCK AND LOCK ITSELF. SOMETIMES IT HAPPENS IN RAPID SUCCESSION 2-3 TIMES'IN OTHER INSTANCES, IT'LL HAPPEN JUST ONCE....WHICH IS TO SAY THEY'LL UNLOCK ONLY. WHEN THIS HAPPENS, I WILL LOCK THE DOOR AGAIN, AND IT'LL UNLOCK AGAIN. IT HAPPENS TO BOTH THE FRONT DRIVERS SIDE AND FRONT PASSENGER SIDE. I HAVEN'T NOTICED THIS HAPPENED WHILE THE CAR IS PARKED AND THERE'S ABSOLUTELY NO CONSISTENCY TO IT. THIS HAS BEEN OCCURRING FOR THE LAST 3 YEARS RANDOMLY AND I JUST RECENTLY THOUGHT TO REPORT IT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 21, 2014. Source: NHTSA Office of Defects Investigation.