2010 Volkswagen Jetta complaints

RADIO, CD CHANGER, BLUETOOTH INOPERABLE. THE SCREEN HAS BECOME BLACK. THERE IS AN OCCASIONAL ELECTRICAL THUMP SOUND COMING THROUGH THE SPEAKERS. CONCERNED THERE IS AN ELECTRICAL SHORT OF SOME KIND. HAVE READ OF MANY OTHER SIMILAR INSTANCES WITH THE SAME MAKE, MODEL AND YEAR CAR AS MINE. HELP! *TR

DRIVING TO WORK IN MY 2010 VM JETTA WHICH I PURCHASED USED 3 MONTHS AGO. I HEARD A LOUD POP THAT SEEMED TO COME FROM MY RIGHT SIDE SPEAKER AND THE ENTIRE RADIO WENT DEAD! NO POWER, NO SOUND, NO NOTHING. *TR

HANDSFREE BLUETOOTH FUNCTIONALITY HAS CUT OFF. RADIO WENT DEAD. *TR

THE CAR LOST POWER AND COULD NOT DRIVE FASTER THAN 20 MPH, DROVE IF OFF OF THE HIGHWAY AND INTO A GAS STATION WHERE THE CAR DIED AND COULD NOT BE RESTARTED. TOWED IT TO A VOLKSWAGEN DEALER, THEY REPORTED IT WAS A FUEL PUMP FAILURE AND THAT THE ENTIRE FUEL SYSTEM WOULD NEED TO BE REPLACED AT A COST OF $6100.00. *JS

I WAS DRIVING ON THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. THE VEHICLE WOULD NOT HOLD SPEED OR ACCELERATE. I PULLED OFF THE HIGHWAY AND THE VEHICLE STALLED OUT AND WOULD NOT RESTART. WE REPLACED THE HIGH PRESSURE FUEL PUMP AND FUSE BOX. THE CAR STILL WILL NOT START AFTER A NEW FUEL PUMP AND FUSE BOX, AND WE HAVE BEEN TOLD THAT THE WIRING HARNESS NEEDS TO BE REPLACED. *JS

2010 JETTA SPORTSWAGEN TDI APRIL 2012 - 50K MILES - FUEL PUMP SYSTEM FAILURE. VW FOUND METAL SHARDS THROUGHOUT WHOLE SYSTEM, ALL HAD TO BE REPLACED. COST OVER $7,000 PAID FOR BY VW. FUEL WAS TESTED AND FOUND NO FAULT OF DRIVER (I.E., NO GAS). FAULTY FUEL PUMP. FEBRUARY 2014 - 97K MILES - SECOND FUEL PUMP FAILURE. SAME ISSUE, METAL SHARDS THROUGH ENTIRE SYSTEM, ALL HAD TO BE REPLACED. COST OVER $8,000 PAID FOR BY VW. FUEL TESTED AGAIN AND NO FAULT OF DRIVER. HAD TO TOW OUR CAR HOME FROM VACATION SEVERAL HOURS AWAY. THERE SHOULD BE A RECALL FOR THESE CARS. IT'S DANGEROUS TO HAVE YOUR CAR STOP WORKING ALL THE SUDDEN, AND IT WILL LEAVE YOU STRANDED. NOT TO MENTION, YOU CAN ANTICIPATE IT HAPPENING EVERY 50,000 MILES. NOT A DEPENDABLE CAR. *TR

WHILE DRIVING THE CAR USING THE BLUETOOTH HANDS FREE CONNECTION PROVIDED BY THE STEREO HEARD A POPPING SOUND AND THEN THE STEREO WENT BLANK AND I LOST THE CALL CONNECTION. THE (REQUIRED BY OREGON LAW) HANDS FREE CONNECTION NO LONGER WORKS. THERE ARE MANY OTHER PEOPLE ON THE INTERNET REPORTING THIS SAME PROBLEM WITH THE 2010 VW RADIOS. PLEASE SEE ONE EXAMPLE AT HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. *TR

DRIVING ON HIGHWAY AND ALL ENGINE POWER WAS LOST. CAR WAS ABLE TO LIMP TO SHOULDER. TRIED TO RESTART VECHICLE WITH NO LUCK. *TR

DRIVING AND GLOW PLUG LIGHT STARTED FLASHING ON DASH AND LOST POWER (MAX ABOUT 40 MPH). PULLED OVER AND TURNED OFF VEHICLE. STARTED AGAIN, GLOW PLUG LIGHT WENT AWAY AND VEHICLE STILL NOT AT FULL POWER (MAX ABOUT 40 MPH). THEN, A SOLID GLOW PLUG AND CHECK ENGINE LIGHT CAME ON AND VEHICLE DIED. VEHICLE WOULD NOT START. MECHANICS DIAGNOSIS: HIGH PRESSURE FUEL PUMP (HPFP) FAILURE (DISINTEGRATED) AND METAL PIECES CONTAMINATING THE ENTIRE FUEL SYSTEM. *TR

I WAS DRIVING HOME WITH MY 5 YEAR OLD DAUGHTER IN THE BACK SEAT. AS I APPROACHED A BLIND CURVE ON HWY 133 IN BRUNSWICK COUNTY NC, MY CAR SHUT OFF AND THE DIESEL FUEL LIGHT CAME ON. I WAS ALMOST HIT BY TWO VEHICLES BEHIND ME AT THE TIME BECAUSE I REDUCED SPEED AND THEY COULD SEE WELL INSIDE THE CURVE. I HAD IT TOWED TO THE MECHANIC AND HE INDICATED THAT IT LOOKED LIKE A HIGH PRESSURE FUEL PUMP FAILURE. HE SAID THIS WAS AN ONGOING PROBLEM WITH VOLKSWAGEN. IT COULD HAVE COST ME MY LIFE.. 2010, JETTA TDI. *TR

MY ENGINE STARTED TO RUN LOUDER THAN USUAL. WHEN I TOOK IT IN FOR A OIL CHANGE I ASKED IF THEY CAN TELL ME WHY MY CAR WAS RUNNING SO LOUD. WHEN THE OIL CHANGE WAS DONE THEY CAME AND TOLD ME THAT THE REASON WHY MY CAR WAS RUNNING LOUDER THAN NORMAL WAS I NEED TO REPLACE THE DUAL MASS FLYWHEEL. MY VOLKSWAGEN DEALER SAID THAT I DO NOT REPLACE IT RIGHT AWAY IT WILL END UP BREAKING AND RUINING MY WHOLE TRANSMISSION. *TR

I GOT IN TO MY CAR AFTER WORK ON SATURDAY I TURNED ON THE CAR AND NO RADIO. I CHECKED THE FUSES AND THEY WERE FINE. YES, THERE WASN'T ONE IN THE PLUG (18) BUT I PUT ONE IN THERE TO SEE IF THAT WOULD WORK FOR ME AND IT DID NOT. THEN MY WINDSHIELD WIPERS WERE NOT WORKING EITHER. I TURNED THE CAR OFF AND BACK ON AND THE WIPERS STARTED WORKING. IT'S RAINY SEASON HERE. SO I HOPE THEY CONTINUE TO WORK. . THIS MORNING I CALLED THE DEALER AND THEY SAID THAT MY CAR WAS NOT COVERED UNDER THE EXTENDED WARRANTY FOR THE RADIO. MANY OTHER VW CUSTOMERS ARE HAVING THE SAME PROBLEM. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. *TR

I HAVE A 2010 JETTA TDI WITH THE DSG TRANSMISSION. WHEN I WAS DRIVING YESTERDAY, I NOTICED THE "D" FLASHING AS I LOST POWER TO THE WHEELS. IT WAS ACTING AS IF IT WAS IN NEUTRAL. I TRIED TO SHIFT IT TO "N" AND BACK TO "D" WITH NO SUCCESS. I PULLED OFF THE ROAD, TURNED THE SWITCH OFF, WAITED FOR IT TO COMPLETELY POWER DOWN AND RESTARTED IT. IT WENT A COUPLE OF MINUTES DOWN THE ROAD AND THE "D" STARTED FLASHING AGAIN, THE TRANSMISSION DISENGAGED AGAIN (FALSE NEUTRAL). THIS CYCLE WENT ON SEVERAL TIMES BEFORE I WAS ABLE TO GET IT HOME. WHEN IT WAS FLASHING, IT WOULD FLASH IN ANY GEAR SELECTED (PRNDS) AND IT WAS CONTINUOUS UNTIL I TURNED THE KEY OFF. THERE WERE TIMES THAT I DIDN'T HAVE A SAFE PLACE TO PULL OFF THE ROAD. THIS IS A BIG SAFETY ISSUE, IT CAN CAUSE PEOPLE TO BE PUT IN A VERY DANGEROUS SITUATION. THIS ISSUE CAN HAPPEN AT ANY TIME AND CAUSE A FATAL WRECK. DURING THE FAILURE, THERE WAS NO POWER TO THE WHEELS AT ALL, IT FAILED TO GO INTO A LIMP MODE TO SAFELY MOVE THE VEHICLE. *TR

WHILE PICKING UP A FRIEND WITH CAR RUNNING. SWITCHED FROM CD TO RADIO. RADIO UNIT WENT COMPLETELY INOP. NO BACKLIGHT TO BUTTONS NO CLOCK NO NOTHING COMPLETELY DARK. ALONG WITH AUDIBLE SPEAKER POPPING NOISE. EVEN WHEN CAR SHUT OFF AND KEY PULLED FROM IGNITION AND DOORS LOCKED STILL MAKES AUDIBLE POPPING NOISE. HAD TO DISCONNECT BATTERY TO GET NOISE TO STOP. LOOKED AROUND ONLINE AND SEEN THAT THIS IS A CHRONIC PROBLEM WITH THIS HEAD UNIT. I HAVE YET TO CHECK FOR C/B'S OR FUSES LOCATED INSIDE THE CABIN. PLEASE HELP. CONTACT INFO 3012541365. VW 2010 JETTA WOLFBURG MANUAL. *TR

2010 VW JETTA SPORTWAGEN TDI. CAR LOST POWER AT HIGHWAY SPEEDS. "GLOW PLUG" INDICATOR ILLUMINATED AND HUD DISPLAYED "SERVICE IMMEDIATELY." WAS ABLE TO SAFELY PULL OVER TO SHOULDER. CAR WOULD NOT RESTART. HAD TO BE TOWED TO NEARBY DEALERSHIP. INFORMED TODAY THAT HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED AND WOULD BE COVERED UNDER EXTENDED WARRANTY. WILL BE WITHOUT CAR FOR 5-10 DAYS. CAR IS LOCATED 1 HOUR AWAY FROM HOME. RENTAL CAR WAS OFFERED, BUT I WOULD HAVE TO GET OUT TO DEALERSHIP TO PICKUP. THIS IS THE SECOND OCCURRENCE OF HPFP FAILURE ON VEHICLE. SIMILAR OCCURRENCE (LOSS OF POWER ON HIGHWAY) HAPPENED ON MARCH 24, 2011. AGAIN, CAR WAS STUCK IN DEALERSHIP FAR FROM HOME. *TR

ON 6/7/14 AT SPEED AND IN TRAFFIC CAR SUDDENLY DIED, GLOW PLUG INDICATOR FLASHED AND SERVICE ENGINE IMMEDIATELY MESSAGE APPEARED ON THE DASH. CAR RESTARTED RIGHT AWAY AND WAS ABLE TO FINISH TRIP WITHOUT FURTHER INCIDENT, TOOK TO DEALER SERVICE CENTER AND THEY REPLACED GLOW PLUG AND WIRING HARNESS. ON 6/10/14 ALSO AT SPEED AND IN TRAFFIC CAR SUDDENLY DIED ONCE AGAIN, GLOW PLUG INDICATOR FLASHED, NO MESSAGE AND NO CHECK ENGINE LIGHT. ONCE WE CAME TO A COMPLETE STOP, THE CAR RESTARTED AND WE FINISH TRIP WITHOUT FURTHER INCIDENT. I HAVE SCHEDULED ANOTHER APPOINTMENT WITH VW SERVICE DEPARTMENT. *TR

REAR SEAT BELT, BEHIND DRIVER, NOT WORKING. STUCK IN LOCKED POSITION. THIS SEATBELT IS USED BY A 5 YEAR OLD CHILD ON A DAILY BASIS. OTHER SIDE IS USED BY HIS 8 YEAR OLD BROTHER. SEATBELT WILL NOT PULL OUT. I TOOK IT TO VW DEALER AND THEY WANT $613 TO REPAIR IT. THEY SAID A NEW ONE IS REQUIRED AND THAT THE SEATBELT MECHANISM IS WITHIN A STEEL CASE THAT HAS EXPLOSIVES IN IT. I WAS SHOCKED TO HEAR THIS AND AM STUCK WITHOUT A CAR BECAUSE I CANNOT DRIVE WITH MY CHILDREN. I HAVE PRICED THE SEATBELT OUT AT AUTO BODYSHOPS AND THE PRICE IS AROUND $425. STILL NOT MONEY I HAD READILY AVAILABLE TO DISH OUT. AFTER LOOKING INTO IT I FOUND THAT THIS IS A COMMON OCCURRENCE WITH THIS MAKE AND YEAR OF VW JETTA. SOMETHING NEEDS TO BE DONE ABOUT THIS, IT IS A LIFE SAFETY ISSUE!! *TR

UPON CHANGING THE FUEL FILTER, THE MECHANIC NOTED THAT THERE WERE VISIBLE METAL PARTICLES IN THE FILTER HOUSING. THIS IS THE SECOND FUEL FILTER CHANGE TO SHOW METAL FILINGS. TWO DIFFERENT CERTIFIED MECHANICS NOTED THAT THIS IS A SYMPTOM OF HIGH PRESSURE FUEL PUMP FAILURE AND IF THE FUEL PUMP FAILS AT HIGH SPEED IT COULD BE A SAFETY HAZARD. VOLKSWAGEN REFUSES TO PROACTIVELY REPLACE THE FAILING FUEL PUMP. *JS

DSG TRANSMISSION DROPPED OUT OF GEAR (LIKE IN NEUTRAL) SEVERAL TIMES OVER PERIOD OF 1 WEEK. SPEEDS ~20MPH AND 65 MPH. REQUIRED DRIFTING TO SAFE AREA, STOPPING, AND RESTARTING CAR TO GET TRANSMISSION TO WORK. DURING FAILURE THE EP WAS ILLUMINATED, SHIFTING BETWEEN GEARS DID NOTHING. VW DEALER REPROGRAMMED TRANNY BETWEEN FAILURES. HAVE BEEN USING THE SHIFT MODE FOR ~ 1WEEK WITHOUT ISSUE. SAW SEVERAL YOUTUBE VIDEOS OF SAME PROBLEM - "FALSE NEUTRAL". NUMEROUS POSTS ON TDICLUB. *TR

MY 2010 JETTA SPORTSWAGEN TDI DIESEL STALLED WHILE MOVING FROM A DRIVEWAY ONTO A RESIDENTIAL STREET. THERE WAS NO WARNING OF IMMINENT DISABLEMENT EXCEPT FOR A 5 SECONDS OF ENGINE "SPUTTER". THE WEATHER WAS WARM AND DRY, AND THE BATTERY HAD JUST BEEN REPLACED. THE VEHICLE WAS TRUCKED TO THE VW DEALERSHIP IN CERRITOS CA. THE SERVICE MANAGER SEEMED TO SENSE THE NATURE OF THE PROBLEM, AND THE CAR WAS INSPECTED BY A VWOA REPRESENTATIVE ON THE FOLLOWING BUSINESS DAY. METAL CONTAMINATION WAS FOUND IN THE FUEL SYSTEM. THE FUEL SYSTEM WAS REPLACED, INCLUDING THE FUEL PUMP, AFTER ONE EXTRA DAY OF WAITING FOR THE DELIVERY OF THE NECESSARY PARTS. ALTHOUGH THE VEHICLE WAS OUT OF WARRANTY, VWOA APPROVED THE REPAIR AT THEIR EXPENSE. I FEEL THAT THIS TYPE OF ABRUPT ENGINE FAILURE IS A SERIOUS SAFETY ISSUE THAT COULD HAVE CAUSED A CRASH IF IT OCCURRED ON A MORE HEAVILY TRAVELED ROADWAY. *TR

PARKED CAR RADIO WAS WORKING, GOT BACK IN AND THE ENTIRE RADIO AND EVERYTHING CONNECTED TO IT STOPPED WORKING. *TR

I DROPPED MY 2010 VOLKSWAGEN JETTA TDI SPORTS WAGON TO MY DEALER TO HAVE A FRONT END ALIGNMENT ON MAY 30, 2014. MY CAR WENT IN WITH A PERFECTLY GOOD WORKING RADIO, I WENT TO PICK UP MY CAR ON MAY 31, 2014, THE RADIO WAS DISPLAY AND CONTROLS WERE NOT WORKING, I DID NOT LEAVE THE DEALER'S LOT. I PROMPTLY WENT BACK INSIDE TO TELL THEM THAT THE RADIO WAS NOT WORKING AND THAT I FOUND IT TO BE ODD THAT THE RADIO WAS NOT WORKING WHEN IT CAME IN WITH A PERFECTLY GOOD WORKING RADIO. THEY KEPT THE CAR AND SAID THEY WILL DO A DIAGNOSTIC TEST ON IT. WHEN THEY CALLED ME BACK THEY SAID THAT THEY WERE ABLE TO GET THE RADIO TO WORK FOR A SHORT TIME THEN IT WENT DEAD AGAIN. THE SERVICE PERSON PROCEEDED TO TELL ME THAT I NEEDED A NEW RADIO FOR $1100.00. THIS SEEMS ABSOLUTELY ABSURD THAT A RADIO WOULD FAIL AFTER 3 YRS. I AM WONDERING IF THERE HAS BEEN ANY OTHER COMPLAINTS REGARDING RADIOS IN 2010 VOLKSWAGENS? I WENT ON LINE AND THERE SEEMS TO BE COMPLAINTS, BUT WHO KNOWS IF THEY ARE VALID OR NOT. I AM PICKING MY CAR UP TODAY FROM THE DEALER WITHOUT THE WORKING RADIO SINCE I WILL NEED MY CAR FOR TRANSPORTATION. I WOULD APPRECIATE ANY HELP OR ADVICE THAT YOU CAN GIVE ME. *TR

FACTORY RADIO STOPPED WORKING SUDDENLY. NO INDICATION OF A PROBLEM PREVIOUSLY. REPAIR REQUIRED REPLACEMENT OF HEAD UNIT AT AN EXPENSE OF $600 PLUS LABOR (FACTORY REFURBISHED). HAVE NOT EXPERIENCED A PROBLEM LIKE THIS WITH PREVIOUSLY OWNED VEHICLES, SEVERAL OF WHICH ARE 15+ YEARS IN AGE. TRIED TO CONTACT VOLKSWAGEN USA, BUT TWO EMAILS HAVE GONE UNANSWERED. A QUICK INTERNET SEARCH INDICATES THIS IS NOT AN ISOLATED INCIDENT, AS SEVERAL OTHERS HAVE EXPERIENCED THE SAME PROBLEM. AS THE RADIO IS TIED TO THE BLUETOOTH IN THE CAR, HANDS FREE PHONE OPERATION IS COMPROMISED WITHOUT FACTORY RADIO WORKING. HANDS FREE PHONE USE IS REQUIRED IN NEIGHBORING STATE OF MD THROUGH WHICH MY TRAVELS TAKE ME OFTEN. *TR

RADIO AND HANDSFREE BLUETOOTH SYSTEM STOPPED WORKING. DEALERSHIP RECOMMENDED CALLING VW CUSTOMER SERVICE. CONTACTED CUSTOMER SERVICE ONLY TO BE TOLD NOTHING THEY COULD DO. I FEEL THIS IS A SAFETY CONCERN REGARDING ABILITY TO USE HANDSFREE CAPABILITY. WITH VERY LITTLE RESEARCH IT APPEARS THIS IS A COMMON PROBLEM AND COMMON RESPONSE TO IT BY VW. IF THEY KNOWINGLY INSTALLED DEFECTIVE COMPONENTS THEY SHOULD BE RESPONSIBLE FOR MAKING THINGS RIGHT. I HAVE HAD SEVERAL OTHER RECALLS ALREADY FOR THIS VEHICLE AND FEEL THIS MAY BE APPROACHING "LEMON" STATUS. *TR

HEARD A SMALL POP SOUND WHILE LISTENING TO THE RADIO AND THE SYSTEM WENT DEAD. CALLED VWOA AND THEY WOULD NOT OPEN A CLAIM. THIS IS THE SECOND RADIO AS THE ORIGINAL FAILED UNDER WARRANTY AND WAS REPLACED BY THE DEALER IN 2012. I WAS TOLD THE REPLACEMENT RADIO, EVEN THOUGH IT WAS REPLACED WITH AN OE RADIO, ONLY CARRIED A 12 MONTH WARRANTY WHILE THE ORIGINAL CARRIED THE FULL 36,000 THREE YEAR WARRANTY. *TR

WHILE DRIVING TO OFFICE (6 MILES) MY RADIO "POPPED" AND STOPPED WORKING. I HAD IT INSPECTED AT THE DEALERSHIP AND WAS TOLD THAT ALL FUSES WERE GOOD AND THAT RADIO DIED! THEY ATTEMPTED TO SELL ME A REPLACEMENT RADIO FOR $700! I STARTED RESEARCHING THIS ISSUE AND DISCOVERED THAT IT WAS TRENDING AMONG LIKE JETTAS. AFTER SPENDING A CONSIDERABLE AMOUNT OF TIME WITH "CUSTOMER SERVICE" AT VW, THEY TOLD ME THAT THE RADIO WAS OUT OF WARRANTY. THEY REFUSED TO TELL ME IF THIS PROBLEM WAS HAPPENING TO OTHER OWNERS. AFTER TALKING TO TWO DEALERS IN DALLAS, TX, I DISCOVERED THAT A FAULTY RADIO WAS THE CURRENT TREND IN THE 2010 VW JETTAS. THEIR SOLUTION WAS TO SELL ME A REFURBISHED RADIO TO FIX THE PROBLEM, AND NOT ADDRESS THE TRUE CAUSE OF THE COMPLAINTS! *TR

ENTIRE STEREO SYSTEM (INCLUDING RADIO, CD PLAYER, BLUETOOTH) STOPPED WORKING. *TR

I WAS DRIVING DOWN THE ROAD WHEN I ACCELERATED HARD AND I PREDNDIO LIGHT OF "GLOW PLUG" ON THE PANEL, THE CAR LOST POWER AND WAS LIMITED TO SPEND TWO THOUSAND RPM'S COMING HOME THAT WAS CLOSE. I DID NOTHING THAT NIGHT, I FOLLOWED TURNING ON THE LIGHT IN THE PANEL. THE NEXT DAY I TURN IT NORMAL, I TURNED ON THE LIGHT ... THEN IT CAUGHT ME WAY TO WORK AGAIN AND I RETURN TO MY HOME, I TURNED ON AND OFF AND IT CAUGHT AND NEVER TURN OFF. TAKE IT TO THE VW SERVICE CENTER AND WAS TOLD THAT THE PUMP HAS FAULT INJECTION AND PARTICULATE THROUGHOUT THE FUEL SYSTEM. TELL ME THAT THE REPAIR WILL COST MORE THAN 4000 DOLLARS ... AND THE WORST IS THAT NO WARRANTY. *TR

FUSE BOX IN ENGINE COMPARTMENT, ALARM LIGHT ABOUT RIGHT HEADLIGHT, RIGHT TAILLIGHT, NOT WORKING. CHECKED INTERNET MANY COMPLAINTS ON THIS ISSUE, CHECK FUSE IN FUSE BOX ENGINE COMPARTMENT. 30AMP FUSE BURN MARKS, SLIGHT MELTING OF BOX WHERE FUSE INSERTS. SPRING IS HERE. AC NOT WORKING, FANS NOT TO SPEED, COMPRESSOR NOT ENGAGING PROPERLY. ALL ELSE CHECKS OUT. AGAIN FUSE STRAP HAS MELTED AND/OR NOT IN ORIGINAL CONDITION. NEW FUSE BOX + LABOR >500 FOR WHAT I CONSIDER A MANUFACTURE DEFECT/DESIGN FAILURE. DRIVING MY DEPENDABLE 2009 F150. AT LEAST I'M COOL GOING HOME FROM WORK. WE'LL WORTH THE EXTRA $15 IN FUEL. MANUFACTURE REFUSED TO REPLACE OR ASSIST IN $ FOR REPLACEMENT. ALSO OWN A TIGUA 2012. IS NOW ON SALE BEFORE ISSUE OCCURS TO IT, WILL INCUR LOSS ON LOAN. BETTER THAN BEING STUCK WITH BAD PRODUCT. *TR

WHILE LISTENING TO THE RADIO WITH THE VOLUME LESS THAN 50% THE SPEAKERS POPPED AND THE RADIO SHUT OFF. I TOOK IT TO TWO DEALERSHIPS THE SECOND ONE SAID SOMETHING IN THE RADIO "BURNED OUT." IT APPEARS THAT THIS ISSUE IS COMMON TO THIS MODEL OF VW RADIO SO MUCH SO THAT VW HAS A "RADIO EXCHANGE PROGRAM" WHERE THEY SELL YOU A REFURBISHED MODEL FOR HALF THE PRICE OF A NEW ONE SOMEWHERE BETWEEN $600-$1000 ACCORDING TO THE VW DEALERSHIP. *TR

SINCE 2010 I HAVE OWNED A VOLKSWAGEN JETTA TDI AND HAVE BEEN SATISFIED WITH ITS PERFORMANCE DESPITE A FEW MINOR ISSUES; HOWEVER, I HAVE SUDDENLY EXPERIENCED SERIOUS AND COSTLY ISSUES WITH MY TOUCH SCREEN RADIO THAT HAS FORCED ME TO TAKE ACTION. THE DEVICE SUDDENLY AND WITH NO WARING FAILED TO OPERATE IN ANY CAPACITY. I HAVE CONSULTED WITH THE VW DEALERSHIP WHERE I HAVE MY VEHICLE MAINTENANCE AND IT WAS SUGGESTED THAT I REPLACE THE RADIO WITH THE SAME MODEL I CURRENTLY HAVE INSTALLED AT A COST TO ME OF $795. AFTER EXTENSIVE RESEARCH OF MANY HOURS AS WELL AS SPEAKING WITH OTHER VOLKSWAGEN ENTHUSIAST I HAVE COME TO THE FRIGHTENING CONCLUSION THAT THIS IS NOT AN ISOLATED INCIDENT OF PRODUCT MALFUNCTION. CONSIDERING VW RESPONSE TO WHAT APPEARS TO BE A WELL KNOWN AND DOCUMENTED PRODUCT DEFECT, MY NEXT STEPS ARE TO MAKE THE GENERAL PUBLIC AWARE OF VOLKSWAGENS GROSS NEGLIGENCE AND POOR CONSUMER RELATIONS IN THIS MATTER. I LOOK FORWARD TO A RESOLUTION TO THIS PROBLEM PLEASE CONTACT ME AT MY EMAIL ADDRESS OR BY PHONE AT [XXX] SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WELL OVER A 100 PEOPLE HAVE COMPLAINED ABOUT THE SAME EXACT ISSUE WITH THEIR 2010 VW TOUCH SCREEN RADIO DYING OUT OF NO WHERE. THE WEBSITE WITH ALL KNOWN COMPLAINTS IS AT: HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. VW REFUSES TO BE ACCOUNTABLE FOR THEIR MERCHANDISE. WEAR AND TEAR ON ENGINE PARTS, COMPLETELY UNDERSTANDABLE. A $1000 CRASHING OUT ON MULTIPLE 2010 VWS IS A TREND AND SHOULD BE HANDLED ACCORDINGLY BY A RESPONSIBLE ORGANIZATION. HOWEVER, THIS IS NOT THE CASE. VW CONSIDERS A RADIO A LUXURY ITEM AND WILL NOT REPAIR THE RADIO. *TR

THE RADIO JUST SHUT OFF, CHECKED ALL FUSES, EVERYTHING OK. TOOK TO MECHANIC AND SAID RADIO NEEDS TO BE REPLACED. LOOKED ON THE INTERNET AND THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THE ELECTRICAL RADIO SYSTEM FOR THE RADIO DISPLAY TOUCH SCREEN RADIO. THREE YEAR OLD CAR SHOULD NOT HAVE RADIO FAILURE. *JS

SUMMARY: WHILE DRIVING ON THE HIGHWAY IN THE HIGH SPEED LANE IN TRAFFIC AT NIGHT IN A UNLIT AREA OF RT 84 IN WILLINGTON CT. GOING TO PICKUP MY TEENAGE DAUGHTER AND HER 2 FRIENDS AFTER A CONCERT CAR WITHOUT WARNING LOST ALL POWER. I HAD TO NAVIGATE THROUGH 3 LANES OF TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES TO THE BREAKDOWN LANE. I MADE IT TO THE BREAKDOWN LANE BUT ENDED UP CLOSE TO THE ROAD IN A RURAL DARK UNLIT PART OF THE HIGHWAY. THE CAR WOULD NOT RESTART AND HAD TO BE LEFT LEAVING ME STRANDED LATE AT NIGHT AND I AM DISABLED WITH DIABETES AND SEVERAL OTHER SERIOUS HEALTH ISSUES.I COULD FEEL MY BLOOD SUGAR WAS DANGEROUSLY LOW WITH NOTHING IN THE CAR TO STABLIZE IT. I HAD PROBLEMS CONTACTING HELP BECAUSE OF THE TIME OF NIGHT AND LACK OF CELL SERVICE IN THAT AREA. UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE PROBLEM WITH THE CAR WAS THE HIGH PRESSURE FUEL PUMP EXPLODED SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. I THINK IT IS UNACEPTABLE FOR THIS TO HAPPEN WITHOUT WARNING. MY DAUGHTER AND 2 FRIENDS WERE ALSO STRANDED 60 MILES AWAY IN WORCESTER MA.VW IS AWARE OF MANY THOUSAND OF THIS SAME EVENT BUT WON'T RECALL. I THINK THE NTSB SHOULD DEMAND A RECALL. I AM SURE PEOPLE HAVE DIED AND BEEN SERIOUSLY INJURED IN SIMILAR EVENTS. COST OF REPAIR $11,000.00 OR MORE TO REPLACE THE ENTIRE FUEL SYSTEM.I CALLED VWOA FOR SUPPORT AND THEY SAID THEY WOULDN'T COVER THE REPAIR. I THEN CALLED THE DEALER WHO SOLD ME THE CAR VW OF HARTFORD CT. AND THEY WERE RUDE AS THEY TOLD ME I W

1WHILE DRIVING ON THE HIGHWAY IN THE HIGH SPEED LANE IN TRAFFIC AT NIGHT IN A UNLIT AREA OF RT 84 IN WILLINGTON CT. CAR WITHOUT WARNING LOST ALL POWER. I HAD TO NAVIGATE THROUGH 3 LANES OF TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES TO THE BREAKDOWN LANE. I MADE IT TO THE BREAKDOWN LANE BUT ENDED UP CLOSE TO THE ROAD IN A RURAL DARK UNLIT PART OF THE HIGHWAY. THE CAR WOULD NOT RESTART AND HAD TO BE LEFT LEAVING ME STRANDED LATE AT NIGHT AND I AM DISABLED WITH DIABETES AND SEVERAL OTHER SERIOUS HEALTH ISSUES. I HAD PROBLEMS CONTACTING HELP BECAUSE OF THE TIME OF NIGHT AND LACK OF CELL SERVICE IN THAT AREA. UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE PROBLEM WITH THE CAR WAS THE FUEL PUMP EXPLODED IN THE FUEL TANK SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. I THINK IT IS UNACCEPTABLE AND DANGEROUS FOR THE FUEL PUMP TO EXPLODE IN A TANK OF FUEL WITHOUT WARNING. VW IS AWARE OF MANY THOUSAND OF THIS SAME EVENT BUT WON'T RECALL. I THINK THE NTSB SHOULD DEMAND A RECALL. I AM SURE PEOPLE HAVE DIED AND BEEN SERIOUSLY INJURED IN SIMILAR EVENTS. COST OF REPAIR $11,000.00 OR MORE TO REPLACE THE ENTIRE FUEL SYSTEM. UPDATED 11/24/2014 *JS

I HAD WHAT APPEARS TO BE A FUEL SYSTEM FAILURE. I WAS TURNING LEFT AFTER STOPPING AT A RED LIGHT. I WAS TRAVELING AT @20 MPH. 100 YARDS DOWN THE BLOCK, THE ENGINE LOST POWER, THE CHECK ENGINE LIGHT CAME ON, AS DID THE DIESEL COIL ICON. THE CAR WAS DEAD INSTANTLY. THERE WAS NO WARNING, NO GRADUAL FAILURE, NO TIME TO GET OUT OF THE STREET. PLEASE NOTE, I HAD MY VEHICLE REGULARLY SERVICED AT THE VW DEALERSHIP, INCLUDING INSTALLING THE FUEL INTAKE COUPLING THAT WAS THE SUBJECT OF A RECALL ABOUT A YEAR AGO. THE SERVICE MANAGER SAID THERE WAS SOME BAD DIESEL GOING AROUND IN THE COUNTY WHERE I LIVE, BUT WHEN PRESSED ADMITTED THE BAD FUEL HAD NOT BEEN TRACED TO ANY PARTICULAR BRAND, BUT HAD APPEARED RANDOMLY. HE DID SAY THAT MY ENTIRE FUEL SYSTEM WOULD BE REPLACED ON VW'S DIME, EVEN THOUGH I AM LONG OUT OF WARRANTY, AND THAT IT COULD TAKE 2 DAYS TO A WEEK TO PERFORM THE SERVICE. THERE IS NOTHING ON VW'S WEBSITE ABOUT THIS PROBLEM, NOR ARE THERE REPORTS OF BAD DIESEL FUEL IN THE COUNTY. THE BLOGOSPHERE HAS REPORTS OF PROBLEMS IN THE DESIGN OF THE HIGH PRESSURE FUEL PUMP THAT CAUSES IT TO BREAK DOWN AND SHED BITS OF METAL THROUGHOUT THE FUEL SYSTEM. I AM VERY LUCKY THAT THIS HAPPENED AT 20 MPH ON A TOWN STREET IN THE MIDDLE OF THE MORNING AND NOT AT 65 MPH ON A HIGHWAY WITH LOTS OF TRAFFIC. I AM GLAD VW IS COVERING THE COST OF REPAIRS. BUT I HAVE PERSONALLY RECOMMENDED THIS OTHERWISE TERRIFIC CAR TO MANY PEOPLE, SOME OF WHOM HAVE CHOSEN TO BUY IT. I AM NOW WORRIED THAT SOMEONE MIGHT GE

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE VEHICLE DID RESTART AFTER A FEW ATTEMPTS, HOWEVER, THE VEHICLE DID NOT ACCELERATE ABOVE 50 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE NUMBER TWO FUEL INJECTOR NEEDED TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V490000( FUEL SYSTEM, DIESEL). THE VIN WAS NOT INCLUDED AND THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

TURNED VEHICLE ON, AIR BAG WARNING LIGHT CAME ON AND WON'T GO OFF. TAKEN TO VW DEALER AND THEY SAID SOMETHING ABOUT A MODULE THAT WOULD HAVE TO BE REPAIRED AND THEY'RE NOT RESPONSIBLE FOR THAT. NO ACCIDENT HAS OCCURRED THAT WOULD CAUSE THE AIRBAG TO DEPLOY OR CAUSE THE LIGHT TO GO ON. IT CERTAINLY IS AN ISSUE THAT VW SHOULD REPAIR. CAR ONLY HAS A LITTLE OVER 40,000 MILES. *TR

FIRST INCIDENT: OCCURRED IN FALL 2012, EXACT DATE UNKNOWN. SLOWING TO TURN RIGHT, VEHICLE STALLED WITHOUT WARNING. POWER STEERING WAS NOT RESPONDING. IT WAS TAKEN TO DEALERSHIP THE NEXT DAY. VEHICLE WAS EVALUATED, NOTHING WAS FOUND. WE WERE TOLD THAT THEY COULD SEE SOME SORT OF POWER INTERRUPTION, BUT COULD FIND NOTHING WRONG WITH ANY OF THE SYSTEMS INVOLVED. SECOND INCIDENT: OCCURRED ABOUT 1 MONTHS AFTER FIRST INCIDENT. WHILE SLOWING TO A STOP, INTENDING TO MAKE A LEFT TURN OUT OF PARKING LOT, AGAIN VEHICLE STALLED WITHOUT WARNING. DID NOT TAKE CAR TO DEALERSHIP, AS IT HAD JUST RECENTLY BEEN EVALUATED. GAS WAS < 1/8 TANK FILLED, AND PARKING LOT EXIT WAS ON A SLIGHT DECLINE, SUSPECTED MAYBE IT WAS RELATED TO LOW FUEL, AND WE TRIED TO KEEP THE CAR ABOVE 1/4 TANK FULL AT ALL TIMES THEREAFTER. THIRD INCIDENT: OCCURRED 4/29/14. SLOWING TO PULL INTO A PARKING SPACE, AGAIN ENGINE STALLED WITHOUT WARNING. I NOTED THAT THE BATTERY INDICATOR LIGHT ON THE DASHBOARD LIT UP SLIGHTLY BEFORE OR AS CAR WAS STALLING. POWER STEERING FAILED AS WELL WHEN CAR STALLED. RADIO / HEATER / OTHER ELECTRONICS SEEMED UNAFFECTED AFTER A BRIEF FLICKER. FOURTH INCIDENT: OCCURRED ABOUT 20 MINUTES LATER ON 4/29/14. SLOWING FOR A STOP LIGHT, VEHICLE STALLED UNEXPECTEDLY. CAR IS DUE FOR INSPECTION, APPOINTMENT IN 2 DAYS. DEALERSHIP ASKED TO INVESTIGATE STALLING AS WELL. *JS

VEHICLE INDICATED A CHECK ENGINE LIGHT, AND FLASHING GLOW PLUG INDICATOR. DRIVING VEHICLE TO REPAIR SHOP, AND VEHICLE SUDDENLY STOPPED IN TRAFFIC AND WOULD NOT RESTART. VERY DANGEROUS SITUATION AS MORNING TRAFFIC WAS HEAVY AND AGGRESSIVE. MANAGED TO GET VEHICLE TO SIDE OF THE ROAD WITHOUT INJURY OR PROPERTY DAMAGE. VEHICLE TOWED TO DEALERSHIP. PRELIMINARY EVALUATION IS FAILED HIGH PRESSURE FUEL PUMP. *JS

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE BATTERY WARNING LIGHT ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

CAR WOULD NOT MOVE FORWARD OR BACKWARD. HAD TO TURN OFF IGNITION, THEN CAR WAS FINE. APRIL 25TH PUT CAR IN DRIVE TO ENTER STREET FROM MY DRIVEWAY AND CAR SHOT BACKWARDS. TRIED THREE TIMES AND THE SAME THING OCCURRED. HUSBAND TURNED OFF IGNITION AND RESTARTED CAR. THIS TOOK CARE OF THE PROBLEM. WE HAVE AN APPOINTMENT WITH THE DEALERSHIP ON MONDAY, APRIL 28TH CASE #[XXX]. FRANKLY, I DON'T THINK I WILL EVER AGAIN BE COMFORTABLE DRIVING THIS CAR. I WAS VERY LUCKY THIS HAPPENED IN MY DRIVEWAY AND NO ONE WAS BEHIND ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THERE HAVE BEEN SEVERAL TIMES IN THE PAST WHERE MY JETTA DIDN'T GO INTO GEAR. BOTH TIMES HAPPENED ON A COLD START AND DRIVING THROUGHOUT THE DAY WHILE PARKED. I PUT THE CAR IN R AND IT JUST REVS LIKE IT'S IN NEUTRAL. I SHIFTED IT TO D OR S ALL THE SAME OUTCOME; REVS LIKE IT'S IN NEUTRAL. I HAVE TO SHUT THE CAR OFF AND TURN IT BACK ON TO GET IT TO ENGAGE INTO GEAR. CHECK ENGINE LIGHT THEN LIGHTS UP. ALSO OTHER ISSUES WITH THE TRANSMISSION WHEN I COME TO A STOP, TRANSMISSION SHIFT ROUGH AND LOUD FROM 3-2-1 GEARS. SEEMS LIKE THE TRANNY IS TRYING TO FIGURE OUT TO SHIFT TO 1ST GEAR FOR LAUNCH. CAR ON 04/16/2014 IS AT GUNTHER VW IN FT. LAUDERDER GETTING INSPECTED FOR ISSUES. *TT

SEATBELT ON DRIVERS SIDE, BACK SEAT, BROKE (LOCKED IN SLIGHTLY EXTENDED POSITION). VW QUOTED 380 TO FIX. SEATBELT USED TO BUCKLE A TODDLER IN TODDLER SEAT (FRONT FACING, BELT GOES OVER THE TODDLER WHILE LATCH SYSTEM HOLDS SEAT IN PLACE. CAR HAS NEVER BEEN IN ACCIDENT AND WHILE IT HAS HIGH MILES, SEATBELT USED INFREQUENTLY AS INFANT SEAT WITH LATCH WAS IN PLACE PRIOR. GIVEN AGE OF CAR (3 YEARS OLD), WE ARE ORIGINAL OWNERS, ARE CURRENT WITH ALL SERVICE THE FAILURE OF THE SEATBELT IS A SIGNIFICANT CONCERN IN A FAMILY CAR. VW FORUM RECOMMENDED WE REPORT THE FAILURE TO YOU- THANK YOU! *JS

MULTIPLE LIGHT OUT WARNING SIGNAL, APPARENTLY THE FUSE BOX MELTED. THIS SHOULD NOT HAPPEN! *TR

AFTER FAILING INSPECTION LAST WEEK FOR THE SECOND TIME IN TWO YEARS, I PRECEDED TO CHANGE THE REAR BRAKES (WHICH WERE THE REASON FOR THE INSPECTION FAILURE). THE DRIVER'S SIDE REAR BRAKE PAD WAS WORE COMPLETELY TO THE METAL. THE PASSENGER'S SIDE LOOKED AS THOUGH IT HAD COME DIRECTLY OUT OF THE BOX, NO WEAR AT ALL. THE PARKING BRAKE WAS NOT HUNG UP, WHEELS SPUN FREELY AFTER REPLACING BOTH SIDES. THIS WAS THE SAME CASE WHEN THE VEHICLE FAILED INSPECTION TWO YEARS, APPROXIMATELY 40,000 MILES, AGO. AFTER READING MANY OTHER JETTA OWNERS HAVE EXPERIENCED SIMILAR ISSUES WITH THE REAR BRAKES FAILING PREMATURELY, I DECIDED TO SUBMIT THIS ISSUE TO NHTSA. *TR

DRIVING ON HIGHWAY ON 12/15/13 AND AS I ACCELERATED, I LOST POWER AND "CHECK ENGINE LIGHT" CAME ON. CAR FELL TO 50MPH AND I EXITED HIGHWAY IMMEDIATELY, STOPPED THE CAR, RE-STARTED AND THE CAR AND LIGHT WAS STILL ON. SHOWED ERROR CODE G450 AND THE "EXHAUST PRESSURE SENSOR 1" WAS REPLACED BY DEALER IN JANUARY 2014. GLOW PLUG LIGHT ALSO CAME ON INTERMITTENTLY AT THAT TIME. TWO MONTHS LATER (FEBRUARY, 2014), "GLOW PLUG LIGHT" CAME ON AGAIN INTERMITTENTLY. TURNED OFF CAR AND STARTED IT AGAIN AND LIGHT WENT OUT. DEALER SAYS P0237 CODE MEANS INTERMITTENT FAILURE OF "BOOST PRESSURE SENSOR" AND "SENSOR HARNESS". VW ADVISES THE CAR IS NOT DRIVABLE DUE TO UNPREDICTABLE PERFORMANCE OF TURBOCHARGER ON ENGINE PERFORMANCE DUE TO FAILURE OF THIS SENSOR. THE LOSS OF POWER HAS BEEN DOCUMENTED WIDELY FOR THIS ENGINE (PUMP, CARBONIZED INTAKE, OTHER?), BUT VW HAS ACCEPTED NO RESPONSIBILITY FOR THE PROBLEM. CAR IS 4 YEARS OLD WITH 48,900 MILES. REPAIRS ARE APPROACHING $1000 AT THIS TIME. *TR

CAME TO A STOP AT A LIGHT AND THE CAR WAS FINE AT FIRST. THEN, ALL OF A SUDDEN THE RPMS STARTED BOUNCING AROUND AND THE CAR TURNED OFF. IT WOULDN'T TURN ON FOR ABOUT A MINUTE AND I WAS ABLE TO DRIVE OFF. THE INCIDENT HAS HAPPENED AGAIN ON AT LEAST 3 OCCASIONS. NAME-BRAND DIESEL HAS ALWAYS BEEN USED, FULL MAINTENANCE HAS BEEN FOLLOWED INCLUDING FUEL FILTER REPLACEMENT AND DSG TRANSMISSION SERVICE. *TR

VEHICLE STALED OUT WITH COMPLETE LOSS OF POWER, WOULD NOT RESTART. HAD CAR TOWED TO VW DEALER, AND IT TOOK 8 DAYS FOR THEM TO FIX. THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE WHOLE SYSTEM. IT WAS COVERED UNDER THE WARRANTY BUT I WAS LUCKY I WAS NOT ON THE HIGHWAY. IF THE 2010 JETTA WASN'T UNDER WARRANTY IT WOULD HAVE COST $4660.22 TO FIX IT.

WHILE DRIVING HOME TO PANAMA CITY BEACH FL VIA THE FLORIDA TURNPIKE CAR THE ENGINE REVVED UP, I HAD NO POWER AND THE ESP LIGHT ON THE DASH CAME ON. I HAD TO COAST TO THE SIDE OF THE ROAD WHERE I PUT IT IN PARK. I COULD NOT PUT THE CAR BACK IN GEAR. I THEN TURNED THE ENGINE OFF AND WAITED A FEW MINUTES. I CRANKED THE CAR BACK UP AND THE LIGHT WAS NOT ON. PUT THE CAR IN GEAR AND PROCEEDED ON TRIP. AFTER ARRIVING AT MY DESTINATION, I HAD THREE MORE INSTANCES OF THE SAME ACTION. I CONTACTED MY LOCAL DEALER TO MAKE ARRANGEMENTS TO BRING THE CAR IN. THIS HAS BEEN A VERY FRIGHTENING EXPERIENCE, ESPECIALLY DURING HIGHWAY TRAVEL (WHICH IS MOSTLY WHERE THIS CAR IS DRIVEN). LOSING POWER AT 70 MPH IN CONGESTED TRAFFIC WOULD NO DOUBT RESULT IN MULTIPLE INJURIES, PROPERTY DAMAGE AND MOST LIKELY DEATHS. THIS PROBLEM NEEDS TO BE RESOLVED ON A GLOBAL LEVEL WITH VOLKSWAGEN.