Page 2 of 18 · complaints 51–100 of 852

2010 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Service Brakes
Filed Nov 13, 2019135,000 milesFL

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 65 MPH, THE ABS INDICATOR BEGAN TO BEEP. THE CONTACT APPLIED THE BRAKES, BUT THE BRAKES DID NOT SLOW THE VEHICLE DOWN INITIALLY. THE VEHICLE EVENTUALLY SLOWED DOWN AND THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND STOP THE VEHICLE FOR FIFTEEN MINUTES. THE CONTACT SLOWLY DROVE HOME WITH THE ABS AND OTHER UNKNOWN INDICATORS FLASHING AND THE FUEL GAUGE NEEDLE MOVED BACK AND FORTH ERRATICALLY. IT TOOK THE CONTACT HOURS TO DRIVE HOME. GUNTHER VOLKSWAGEN OF FORT LAUDERDALE (1660 S STATE RD 7, FORT LAUDERDALE, FL 33317, (954) 797-1660) INFORMED THE CONTACT TO LEAVE THE VEHICLE FOR DIAGNOSTIC TESTING. THE DEALER CONFIRMED THE ABS FAILED AND THE VIN WAS NOT INCLUDED IN A RECALL. THE DEALER STATED THAT THE REPAIR WOULD COST $2,800. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE FAILURE MILEAGE WAS 135,000. THE VIN WAS UNKNOWN.

Electronic Stability Control (esc)
Filed Oct 27, 2019122,000 milesSC

ABS MODULE HAS FAILED. FUEL PUMP HAS FAILED. 3 DOOR LOCK MODULES HAVE FAILED. RADIO HAS FAILED. FUEL PUMP ISSUES CAUSED BATTERY DRAIN ISSUES.

Structure › Body
Filed Oct 20, 2019100,000 milesTX

DOOR LOCKS STOPPED WORKING FOR MY VW JETTA S 2.5 L. WHEN I PRESS THE CAR KEY TO LOCK THE DOOR, IT GIVES SOUND THAT EVERYTHING IS LOCKED. ONE DAY TO MY HORROR, I SAW SOMEONE OPENING MY CAR AT NIGHT. I IMMEDIATELY RANG ALARM, WENT TO MY CAR AND CHECKED EVERY DOOR TO FIND THAT THEY ARE NOT GETTING LOCKED. NO MANUAL LOCKS FOR THIS VEHICLE TOO. THIS REALLY QUESTIONS THE SAFETY OF THE VEHICLE. I TOOK IT TO VW SERVICE. THEY TOLD THAT MECHANICAL PART OF LATCH FAILED. THEY TOLD THAT SINCE MECHANICAL AND ELECTRICAL PARTS COME TOGETHER BOTH WERE REPLACED AT A COST OF 670 BUCKS. THAT'S TOO MUCH FOR A SINGLE DOOR.

Air Bags
Filed Oct 11, 2019118,000 milesNJ

AIRBAG LIGHT WENT ON ABOUT TWO MONTHS AGO. I KNOW THAT MANY VWS, INCLUDING 2010 JETTAS LIKE MINE, WERE SUBJECT TO RECALL FOR CLOCK SPRING. I BELIEVE MY CAR SHOULD BE INCLUDED IN THAT RECALL AND THIS SHOULD BE FIXED FREE OF CHARGE BY VW. CALLED DEALERSHIP AND THEY SAID IT'S NOT AND THAT I'D HAVE TO PAY THE $125 DIAGNOSTIC FEE TO HAVE IT CHECKED OUT. HAVE READ MANY STORIES OF HOW YOU ARE RECEIVING MY COMPLAINTS FROM VW OWNERS ABOUT THIS PROBLEM. RECALL NEEDS TO BE EXPANDED. LIGHT IS ON ALL THE TIME. CALLED VW CUSTOMER CARE AND THEY COULD NOT HAVE BEEN LESS HELPFUL. CALLED YESTERDAY AND ASKED TO SPEAK WITH A SUPERVISOR. THEY SAID THERE NO SUPERVISOR WOULD BE AVAILABLE UNTIL THE FOLLOWING AFTERNOON. PLEASE EXPEDITE I'M VERY CONCERNED ABOUT MY SAFETY AND DRIVING THIS VEHICLE. HAVE BEEN LOYAL VW CUSTOMER SINCE 1998 BUT GIVEN THIS EXPERIENCE AND THE COMPANY'S RECENT ETHICAL MALFEASANCE, AM NOT SURPRISED THE COMPANY IS STRUGGLING TO STAY AFLOAT.

Service Brakes
Filed Sep 23, 201962,200 milesFL

TURNED ON THE CAR ONE DAY AND THE ABS LIGHT CAME ON AND THE EMERGENCY BRAKE INDICATOR STARTED FLASHING ON THE DASH. IT LASTED FOR A FEW DAYS AND THEN WENT AWAY, BUT CAME BACK AGAIN A DAY LATER. I TOOK THE VEHICLE IN TO GET IT INSPECTED AND THE ANTI-LOCK BRAKE (ABS) CONTROL MODULE WAS FAULTY AND HAD TO BE REMOVED AND REPLACED, WHICH COST ME OVER $2000. MY COMPLAINT IS THAT THERE IS A RECALL FOR THE SAME EXACT PROBLEM FOR THE SAME YEAR, MAKE, AND MODEL OF MY CAR BUT A DIFFERENT ENGINE TYPE, THEREFORE, IT DOES NOT APPLY TO MY CAR (ACCORDING TO THE VIN AND YOUR WEBSITE). THE RECALL CAMPAIGN NUMBER THAT I AM REFERENCING IS 16V913000. AFTER READING OTHER COMPLAINTS, IT SEEMS I AM NOT ALONE IN MY FRUSTRATIONS AND THAT MANY OTHERS ARE AFFECTED BY THIS ISSUE AS WELL.

Engine
Filed Sep 11, 2019FL

THERE HAS BEEN A STATEWIDE LAWSUIT AGAINST VOLKSWAGEN REGARDING 2010 JETTA TIMING CHAIN AND TIMING CHAIN TENSOR. THE DEALER SHIP HAS REFUSED TO CORRECT THE ISSUE WITH MY VEHICLE EVEN TOUGH IT IS STILL UNDER WARRANTY. RICK CASE VOLKSWAGEN HAS REFUSED TO CHECK AN ISSUE THAT VOLKSWAGEN HAS STATED THEY WERE AWARE OF TIMING CHAIN ISSUES.

Service Brakes
Filed Sep 3, 201973,394 milesTX

AFTER TAKING MY 2010 VOLKSWAGEN JETTA TO MY YEARLY TEXAS INSPECTION IT DID NOT PASS BECAUSE IS HAS THE BRAKE AND THE ABS LIGHT ON. THE ABS LIGHT IS ILLUMINATED WITH FAULT CODE 01130 AND OR 16352- ABS REPLACEMENT AFTER 45F2 RECALL. THE DEALER RECALL #16V913000 & T.S.B# 45-1704 WHERE IN CLEARLY INCLUDES MY VEHICLE IN THE RANGE OF VIN NUMBERS AFFECTED BY THIS FAULT. VOLKSWAGEN DOES NOT WANT TO HONOR THIS RECALL BECAUSE IT DOES NOT SHOW UP IN THEIR SYSTEM WITH MY VIN#. BUT AS STATED BEFORE THERE IS A "RECALL #16V913000 & T.S.B# 45-1704 WHERE IN CLEARLY INCLUDES MY VEHICLE IN THE RANGE OF VIN NUMBERS AFFECTED BY THIS FAULT. " I AM ATTACHING A DOCUMENT WITH A COPY OF THE TBS . THE PART THAT I DO NOT UNDERSTAND IS THAT VOLKSWAGEN KNOW THAT THEY HAD THAT EFFECT AND MY CAR HAS IT BUT SINCE THEY DO NOT HAVE MY CAR INT HE LIST THEY DO NOT WANT TO HONOR THE RECALL. CAN YOU PLEASE HELP ME WITH THIS? THANKS.

Electrical System
Filed Aug 27, 201967,000 milesIN

MY 2010 JETTA WOLFSBURG'S LOCKS DO NOT WORK WHENEVER IT RAINS - DRIVER'S SIDE DOOR IS LOCKED WHEN UNLOCK CAR, BUT OTHER DOORS ARE UNLOCKED. HAVE TO USE KEY TO OPEN DOOR. FURTHERMORE, THE PASSENGER DOOR ON DRIVER'S SIDE DOES NOT LOCK AT ALL SO CAN BE OPENED WHEN PARKED AT A LIGHT, ETC. THE CAR HAS A SUNROOF AND WHEN RAINS CONDENSATION BUILDS UP AROUND PASSENGER SIDE DOOR AND WINDOW ON DRIVER'S SIDE (HAVE SEEN MILDEW AND MOLD GROWING SO CLEAN AFTER EVER RAIN). RADIO WAS WORKING AND DIED DURING RAIN. FUSES ARE OK. DEALER SAYS RADIO IS DEAD AND $900 TO REPLACE WITH A FACTORY ONE. I AM CONCERNED ABOUT SIDE AIRBAGS WORKING ALONG WITH BEING ABLE TO OPEN A DOOR THAT SHOULD BE LOCKED.

Engine
Filed Aug 22, 201950,000 milesAZ

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY AFTER THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL. THE VEHICLE WAS TAKEN TO BERGE VOLKSWAGEN (385 W BASELINE RD, GILBERT, AZ 85233, (480) 646-4858), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Electrical System
Filed Aug 16, 2019UT

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Structure › Body
Filed Aug 15, 2019123,000 milesNJ

I AM TRULY NOT SURE. IT IS GOING INTO THE SHOP TOMORROW. ALTHOUGH, I JUST PURCHASED IT USED, AND WHEN I PARK IT ON A HILL. IT MAKES THIS ODD SOUND AS IF THE BODY IS GOING TO FALL APART? I SMELL A BURNING METAL SMELL AS WELL. IT WAS PARKED ON A HILL SO IT WAS STATIONARY, JUST NOT SURE WHAT IT IS. I KNOW IT IS USED BUT I ONLY HAD IT FOR 1 MONTH!

Service Brakes
Filed Aug 13, 20191,193 milesKS

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE CONTACT ATTEMPTED TO BRAKE AND THE PEDAL WENT STRAIGHT TO THE FLOORBOARD. IN ADDITION, THE VEHICLE TOOK LONGER THAN USUAL TO STOP. THE CONTACT STATED THAT THE AIR BAG, SEAT BELT, ABS, AND BRAKE LIGHT INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS HYDRAULIC PUMP WAS FAULTY AND RECOMMENDED THAT A DEALER BE CONTACTED. THE CONTACT CALLED BMW VOLKSWAGEN OF TOPEKA (3030 S KANSAS AVE, TOPEKA, KS, (785) 266-8480), BUT THEY DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,193.

Unknown or Other
Filed Jul 2, 2019150,500 milesCA

VEHICLE WAS BEING DRIVEN DOWN THE HIGHWAY WHEN THE VEHICLE SUDDENLY WENT TO NEUTRAL ALMOST CAUSING MULTIPLE CRASHES ATTEMPTING TO MOVE OVER TO THE SIDE OF THE ROAD AS IT WAS IMPOSSIBLE TO ACCELERATE. IT HAD TO BE TOWED TO A VOLKSWAGEN DEALERSHIP AS IT WAS NOT POSSIBLE TO DRIVE AND WAS TOLD THE MECHATRONIC UNIT HAS FAILED AND HAVE BEEN QUOTED $2,360. THIS IS A COMPLAINT BECAUSE THERE WAS ABSOLUTELY NO WARNING OR CONCERN IF THIS BECOMING AN ISSUE AND THE FAILURE OF THIS DEVICE COULD HAVE CAUSE SERIOUS INJURIES.

Engine
Filed Jun 26, 201996,000 milesSC

THE TIMING CHAIN SYSTEM IN MY 2010 VOLKSWAGEN JETTA WOLFSBURG EDITION FAILED, RENDERING THE CAR IMMOBILE. FORTUNATELY, THE VEHICLE WAS IN A PARKING LOT, AS FAILURE IN A ROAD COULD HAVE CAUSED AN ACCIDENT. BASED ON READINGS, THIS HAS HAPPENED TO MULTIPLE CARS WITH THE SAME ENGINE AND HAS RESULTED IN A CLASS ACTION LAWSUIT AGAINST VOLKSWAGEN.

Service Brakes
Filed Jun 16, 2019118,000 milesCA

THE ANTILOCK BRAKE SYSTEM CONTROL UNIT IS FAILING DURING ABS OR ELECTRONIC STABILITY CONTROL ACTIVATION, RESULTING IN A LOSS OF VEHICLE CONTROL AND ESP LIGHT COMING ON AND OFF RANDOMLY.

Unknown or Other
Filed Jun 11, 2019150,000 milesWA

SUNROOF EXPLODED WHILE TRAVELING 70 MPH ON HIGHWAY. NO NEARBY VEHICLES, NO OBVIOUS SOURCE OF IMPACT. SUNROOF WAS IN THE CLOSED POSITION. GLASS MOSTLY CONTAINED ABOVE SUNSHADE (WHICH WAS CLOSED) BUT SOME FELL THROUGH AIR SLOTS AT THE FRONT. VERY LOUD BANG, LIKE A GUNSHOT WHEN IT EXPLODED. OUTSIDE TEMPERATURE WAS 56F, JUST CROSSING SNOQUALMIE PASS IN WA STATE AROUND 1PM.

Seats1 injured
Filed Jun 5, 20195 milesOH

TAKATA RECALL - HAD MY HEATED SEATS ON AND ENDED UP WITH 3RD DEGREE BURNS AND BLISTERS DOWN THE RIGHT SIDE OF MY BACK.

Suspension
Filed Jun 4, 2019130,000 milesNJ

COIL SPRINGS IN REAR BOTH BROKE NOW FRONT SPRING IS BROKEN. VERY DANGEROUS HAPPENED WHILE DRIVING STRIAT DOWN HIGHWAY

Unknown or Other
Filed Apr 24, 201988,000 milesTN

WHILE THE VEHICLE WAS IN MOTION, THE SPEAKERS MADE A LOUD POP AND THE ENTIRE STEREO SYSTEM STOPPED WORKING (RADIO WAS NOT ON). THIS INCLUDED BLUETOOTH AND ALL HANDS-FREE FUNCTIONS FOR COMMUNICATION. THOUGH THE RADIO IS NOT A SAFETY ISSUE, THE BLUETOOTH HANDS FREE FUNCTION IS VITAL, AND IT WILL NOT WORK. I'VE CALLED VW AND HAD IT LOOKED AT, AND LEARNED THAT VW IS AWARE THAT MANY OF THEIR 2010 VW JETTAS WERE MADE WITH FAULTY RADIOS. THERE ARE HUNDREDS OF REPORTS OF THIS SAME ISSUE, AND VW REFUSES A RECALL. MULTIPLE VW EMPLOYEES SAID THIS IS A COMMON PROBLEM WITH THIS MODEL, BUT THE COMPANY WILL NOT TAKE RESPONSIBILITY. I'VE QUOTED REPLACEMENT COST AND IT FALLS BETWEEN $700 AND $800 TO REPLACE THE SYSTEM AND HAVE THE ABILITY TO USE MY HANDS FREE FUNCTION THAT WAS PART OF THE REASON I BOUGHT THE VEHICLE. I'VE BEEN FIGHTING THIS FOR A FEW YEARS, HOPING VW WOULD TAKE OWNERSHIP, BUT THEY STILL HAVE NOT ISSUED A RECALL.

Power Train
Filed Apr 18, 2019FL

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MECHATRONIC UNIT FOR THE DSG GEAR BOX TRANSMISSION FAILED TO FUNCTION. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. NAPLETON'S VOLKSWAGEN OF ORLANDO (12700 E COLONIAL DR, ORLANDO, FL 32826, (855) 843-6461) WAS NOTIFIED. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE CUSTOMER SATISFACTION PROGRAM REGARDING THE MECHATRONIC UNIT FOR THE DSG GEAR BOX TRANSMISSION; ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE PROGRAM. THE MANUFACTURER REFUSED TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Service Brakes
Filed Apr 3, 201970,000 milesFL

I REPLACED MY BRAKES WITH BRAND NEW BRAKES LESS THAN 6 MONTHS AGO AND STILL HAVE ALL OF THE SAME ISSUES. MY BRAKES CONSTANTLY LOCK, I'VE NEVER BEEN ABLE TO DO A HARDSTOP WITH THIS CAR FOR THE 4 YEARS I'VE OWNED IT. I'VE AVOIDED ACCIDENTS BY MOVING MY STEERING WHEEL LEFT AND RIGHT TO AVOID OTHER VEHICLES BECAUSE MY BRAKES LOCK PRETTY MUCH EVERY TIME. IT SCARES ME TO DRIVE THIS CAR WITH MY 2 YEAR OLD IN THE BACK SEAT. I REPLACED THE IGNITION LOCK CYLINDER AND THE RADIATOR ON MY CAR 3 YEARS AGO AND MY CAR STILL JUMPS WHEN IDLE AND ALTHOUGH I CAN TURN THE IGNITION IT MOST OFTEN FAILS TO START ON THE FIRST TRY. I HAVE TO TURN IT ON TWICE FOR IT TO START. OFTEN TIMES WHEN I'M AT A STOP LIGHT IT SOUNDS LIKE MY CAR IS STRUGGLING TO STAY ON.

Service Brakes
Filed Mar 26, 2019104,000 milesTX

ABS RECALL: WHEN THE VEHICLE WAS STARTED I NOTICED THE ABS INDICATOR LIGHT WAS ILLUMINATED. ALSO, THE BRAKE LIGHT WAS BLINKING AND A BEEPING TONE WAS AUDIBLE. OTHERWISE, THE VEHICLE WAS DRIVING FINE. NEXT THE STEERING WHEEL INDICATOR, EPC INDICATOR, AND CHECK ENGINE LIGHT WAS ILLUMINATED. NOW, THE VEHICLE IS A BIT DIFFICULT TO STEER AND THE SPEEDOMETER IS NOT WORKING. THERE IS AN ABS RECALL FOR VEHICLES OF THE SAME YEAR, MAKE AND MODEL, BUT UNFORTUNATELY, MY VEHICLE VIN IS NOT INCLUDED IN THAT RECALL. I CANNOT GET A CLEAR UNDERSTANDING FROM VW AS TO WHY MY VEHICLE IS NOT COVERED BY THE RECALL.

Service Brakes
Filed Mar 17, 2019FL

THERE WAS A RECALL NOTICE FOR 2010 VOLKSWAGENS FOR A FAIL IN THE BRAKE LOCK SYSTEM (ABS) AND MINE WENT OUT ON MY CAR LAST YEAR 2018. WHY DIDN'T MY CAR QUALIFY FOR THE RECALL TO GET FIXED FROM THE MANUFACTURE. I'M A MOTHER OF 2 AND I WORK PLUS IN SCHOOL. I CAN'T AFFORD TO REPLACE THIS. AND I WANT TO FEEL SAFE WHILE DRIVING ON THE ROAD. I REALLY NEED THE MANUFACTURE TO FIX THIS. I LOVE MY CAR BUT IT'S ALREADY EXPENSIVE ENOUGH WITH THE HIGH MILEAGE OIL CHANGE AND OTHER EXPENSES. IF MY CAR CAN QUALIFY FOR THE RECALL JUST LIKE THE OTHER 2010 THAT WILL BE A LIFE SAVER. PLEASE HELP ME OUT WITH THIS ISSUE.

Engine
Filed Jan 14, 2019120,000 milesMO

WHILE DRIVING ANYTIME THAT WE WOULD SLOW DOWN OR PUT THE VEHICLE INTO REVERSE THE VEHICLE WOULD GO RANDOMLY IN NEUTRAL. IT WAS RANDOMLY THIS WOULD HAPPEN AND BECAME MORE FREQUENT. TOOK IT TO A DEALER AND THEY SAID WE WOULD HAVE TO HAVE THE TRANSMISSION REPLACED SOON. RIGHT BEFORE THIS THEIR WERE ABOUT ANOTHER $3,000 WORTH OF ISSUES WE HAD TO FIX.

Electrical System
Filed Jan 13, 201985,855 milesGA

THE DOOR LOCKS/LATCHES FOR VW JETTA WOLFSBURG EDITION 2010 ARE NOT WORKING (CURRENTLY, THREE OUT OF FOUR DOORS/LATCHES ARE NOT WORKING). THE ESTIMATED COST FOR REPLACEMENT IS $595 PER DOOR LATCH (TOTAL ESTIMATED COST: $1,785). WHILE IT MAY POSE A SAFETY RISK, IT IS ALSO POSSIBLE THAT THE SIDE AIRBAGS MAY OR MAY NOT WORK WHEN THERE ARE ELECTRICAL ISSUES WITH THE DOOR LOCKS/LATCHES. THERE IS ALSO A POSSIBILITY FOR THEFT WHEN THE DOOR LOCKS ARE NOT WORKING. ALSO, TURN SIGNALS ON BOTH SIDE-VIEW MIRRORS ARE NOT WORKING. THE ESTIMATED COST FOR REPLACEMENT OF TURN SIGNAL ON EACH SIDE IS $437 (TOTAL ESTIMATED COST: $874). FOR THE REPLACEMENT OF DEFECTIVE DOOR LOCKS/LATCHES (3 OUT OF 4 DOORS) AND TURN SIGNALS ON SIDE-VIEW MIRRORS (BOTH LEFT AND RIGHT SIDE), THE ESTIMATED TOTAL COST WILL BE $2,659. ANOTHER IMPORTANT POINT: BETWEEN DECEMBER 2017 AND DECEMBER 2018, THERE WERE SEVERAL PROBLEMS IN THIS CAR (VW JETTA WOLFSBURG EDITION 2010). EXAMPLES OF THESE PROBLEMS WERE CLOCK-SPRING/AIRBAG/ENGINE-LIGHT-ON, BUILD-UP OF CARBON IN ENGINE VALVES, COOLANT AND WATER PUMP LEAKAGE, AND TIMING CHAIN/TENSIONER. DURING THIS ONE-YEAR PERIOD WITH 3 VISITS TO VW DEALERSHIP/SERVICE DEPARTMENT, AN AMOUNT OF OVER $5,000 HAS ALREADY BEEN SPENT. THUS, THERE IS A CONSTANT PROBLEM WITH VW JETTA WOLFSBURG EDITION 2010.

Service Brakes
Filed Jan 7, 2019100,000 milesCA

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DRIVER HAD TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE AND THE ANTI-LOCK BRAKE SYSTEM WARNING INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE ENGINE AND THE BRAKE PEDAL WAS TEMPORARILY REPAIRED. THE VEHICLE WAS LATER TAKEN TO DUBLIN VOLKSWAGEN (6085 SCARLETT CT, DUBLIN, CA 94568, (925) 829-0800), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Service Brakes
Filed Dec 15, 201860,000 milesPA

ABS SENSOR ERROR- HAD TO REPLACE SENSOR ON TWO OCCASIONS WITHIN TWO YEARS. EACH ONE COSTING OVER $200. ON SECOND REPLACE, THE SENSOR DIRECTLY FROM VW WAS DEFECTIVE. WARNING LIGHT COMES ON, GOES OFF, COMES ON, ETC. COMES ON WHEN MOVING AND SOMETIMES WHEN SITTING STILL. MECHANIC TOLD ME THIS IS A VERY COMMON ERROR. I DON'T WANT A CAR THAT IS NOT FULLY DEPENDABLE. AFTER THE TDI ISSUE AND 10 MPG LESS WITH THE FIX, I AM VERY UNHAPPY.

Suspension
Filed Dec 12, 201885,000 milesNY

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING OVER A BUMP AT DIFFERENT SPEEDS, THE CONTACT HEARD AN ABNORMAL RATTLING NOISE COMING FROM THE VEHICLE. COMPASS MOTORS (200 DOLSON AVE, MIDDLETOWN, NY 10940, (844) 258-3818) INFORMED THE CONTACT TO CALL THE MANUFACTURER. UPON INSPECTING THE VEHICLE, THE CONTACT FOUND THAT ALL FOUR COIL SPRINGS WERE FRACTURED. THE REAR COIL SPRINGS WERE REPAIRED, BUT THE FRONT SPRINGS WERE STILL FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

Engine
Filed Dec 12, 2018150,000 milesFL

OIL LEAK ON BRAKES VACUUM PUMP. USUALLY A CHEAP DEFECTIVE O-RING RESULTING IN BIG OIL LEAK

Electrical System
Filed Dec 10, 2018145,000 milesGA

SAME ... I COULDN'T TURN OFF MY CAR OR TAKE THE KEYS OUT, THE CAR WAS ON FOR MORE THAT 3 HRS, TOOK THE CAR TO VW AND THEY ARE CHARGING ME $800+ FOR FIXING IT, I LET MY CAR THERE AND IT WAS STILL ON. THIS IS A VW PROBLEM, AND THEY SHOULD DO A RECALL AND/OR AT LEAST RECOGNIZE PART OF THE FIXING ON THESE MODELS, WHERE IS THE CONSUMER PRODUCT HELP? WE NEED A RECALL ON THIS IGNITION BOX PROBLEMS, THIS IS DANGEROUS . ALSO THEY SHOULD REIMBURSE ALL OF US

Air Bags
Filed Nov 15, 2018105,000 milesIL

I WAS DRIVING ON THE EXPRESSWAY WHEN A CAR ON THE SHOULDER PULLED OUT WITHOUT SEEING ME. I WENT TO HONK MY HORN AND IT DIDN'T WORK. I LUCKILY SWERVED INTO THE NEXT LANE WITHOUT HITTING THE CAR IN THE NEXT LANE. I FOUND OUT IT'S NOT JUST MY HORN BUT THE COCK SPRING NEEDS REPLACING. NOTHING ON MY STEERING WHEEL WORKS NOW AND MY AIRBAG WARNING LIGHT STAYS ON.

Electrical System
Filed Oct 27, 201897,000 milesAK

RANDOM MISFIRE PERMANENT CYLINDER V AND AFTER THE START OF EFFECTS ON THE AUTOMATIC TRANSMISSION HEARD TUBA AND SOME OF THE DEVELOPMENT

Service Brakes
Filed Oct 24, 2018FL

ABS AND TRACTION CONTROL ARE INOPERABLE.

Latches/Locks/Linkages
Filed Oct 9, 2018PA

2010 VOLKSWAGEN JETTA WOLFSBURG. INQUIRY ON BEHALF OF CONSTITUENT IN REGARDS TO VOLKSWAGEN. *AS THE CONSUMER STATED THE DOORS OCCASIONALLY WOULD NOT LOCK OR UNLOCK FROM THE INSIDE AND OUTSIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

Electrical System › Ignition › Switch
Filed Sep 28, 201845,000 milesPA

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE RUN POSITION IN THE IGNITION. THE CONTACT STRUCK THE IGNITION WITH A HAMMER LIGHTLY AND THE KEY WAS ABLE TO BE RELEASED. THE VEHICLE WAS TAKEN TO CIOCCA VOLKSWAGEN (1346 LEHIGH ST, ALLENTOWN, PA 18103, (610) 797-6330) WHERE THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

Electrical System
Filed Aug 31, 2018122,000 milesAZ

IGNITIONS SWITCH WON'T TURN OFF AND CAR KEEPS RUNNING UNTIL BROUGHT TO SHOP TO TURN OFF. MANY ATTEMPTS TO GET THE IGNITION SWITCH TO TURN OFF FAILED, BEFORE THIS HAPPEN FEW TIME THE CAR TURNED OFF FOR NO REASON, NOT SURE IF IT IS RELATED TO THE IGNITION SWITCH NOT TURNING OFF PROBLEM.

Unknown or Other
Filed Aug 15, 201869,000 milesUT

KEY GETS STUCK IN THE IGNITION FREQUENTLY! IT GETS STUCK AND WILL NOT TURN FAR ENOUGH TO TURN ON AND IT ALSO GETS STUCK WHERE YOU CANNOT TURN IT OFF! I HAVE TO WAIT SEVERAL MINUTES (UP TO 30 MIN) TO TRY AGAIN TO START OR TURN OFF THE CAR. THIS IS A WASTE OF MY TIME AND I WILL NEVER RECOMMEND ANY VW VEHICLE EVER AGAIN!

Air Bags
Filed Aug 8, 2018122,200 milesGA

WE PURCHASED THIS CAR TWO DAYS AGO FOR OUR 18 YO DAUGHTER AND I DID NOT NOTICE THE AIRBAG LIGHT ON. IT WAS WHEN SHE PULLED INTO THE DRIVEWAY AND TRIED TO HONK THE HORN THAT OUR ATTENTION WAS DRAWN TO THE LIGHT. IT IS AT THE DEALER TODAY HAVING THE CLOCK SPRING REPAIRED AND COSTING $450.00. AS I BEGAN TO RESEARCH THE PROBLEM, I BECAME AWARE THAT IN 2015 VW HAD A RECALL ON THE CLOCK SPRING OF THE CC AND PASSAT. I ASKED THE DEALER IF THIS CAR WOULD BE COVERED UNDER THE RECALL AND HE SAID THE JETTA WAS NOT UNDER ANY RECALL. MY REPLY, "HMMM, I GUESS IT'S JUST A COINCIDENCE." I HAD READ THAT THERE WAS AN INVESTIGATION INTO THE RECALL FAILING AND THAT POSSIBLY THERE WOULD BE AN EXPANSION OF THE VW'S BEING RECALLED FOR THIS ISSUE WHICH DOES INCLUDE THE JETTA 2010-2014. THE DEALER TOLD ME IF THAT DID HAPPEN, I WOULD BE ABLE TO GET ALL OF THE EXPENSE REIMBURSED. IT IS INFURIATING TO ME THAT THERE IS A KNOWN FAILURE OF THE CLOCK SPRING IN VW'S AND THE COMPANY IS NOT BEING RESPONSIBLE ABOUT IT. MY DAUGHTER WOULD NOT BE SAFE WITH A CAR THAT HAS A FAILING AIR BAG. IT IS MORALLY UNCONSCIONABLE.

Electrical System
Filed Aug 3, 2018NY

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE BRAKE LIGHTS AND HEADLIGHTS FAILED TO WORK PROPERLY. THE CONTACT STATED THAT THE BULBS WERE REPLACED EVERY TWO MONTHS. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes
Filed Jul 27, 201870,000 milesKY

MY VEHICLE AS WELL AS MANY OTHER OTHERS FROM MODEL YEAR 2006 TO 2012 ARE EXPERIENCING ABS AND ESC FAILURES AT AN UNPRECEDENTED LEVEL. I AM PERSONALLY ON MY 4TH ABS UNIT WITH 77,890 MILES ON MY CAR. EACH TIME IT HAS COST ME ROUGHLY 2K TO REPLACE THIS UNIT AND THE LAST 2 HAVE FAILED WITHIN A YEAR. WITH THIS FAILURE I LOSE MY TRACTION CONTROL AND ANTILOCK BRAKES CREATING A POTENTIALLY DANGEROUS SITUATION FOR MYSELF AND MY WIFE AND KIDS MORE IMPORTANTLY. I AM CONSIDERING A CLASS ACTION LAWSUIT. TRUST ME... I HAVE ENOUGH COMPLAINANTS JUST IN PIKEVILLE KY. IT MAKES DRIVING IN RAIN INCREDIBLY DIFFICULT AND DANGEROUS AND MAKES CONTROLLING THE VEHICLE EXPONENTIALLY MORE DIFFICULT. PLEASE LOOK INTO THIS!!!! VW AMERICA IS BURYING THIS ISSUE AND A SIMPLE BING OR GOOGLE SEARCH WILL SHOW YOU COUNTLESS COMPLAINTS. THE DATE I'M GOING TO INCLUDE BELOW IS THE LAST UNIT FAILURE.

Fuel/Propulsion System
Filed Jul 12, 2018134,556 milesUT

ON JUNE 6TH, WHILE ROLLING UP TO AN INTERSECTION, THE GLOW PLUG SENSOR LIGHT FLASHED, AND THEN CAR STALLED. IT WOULDN'T START AGAIN. IT WAS EXTREMELY DANGEROUS AS THE MPH ON THE ROAD IS 50, AND THE CAR WAS NOT IN A GOOD POSITION TO BE MOVED TO THE SIDE OF THE ROAD. TONS OF CARS PASSING VERY FAST AT 9:30 PM. WE HAD IT TOWED TO THE DEALERSHIP, WHO FOUND METAL IN THE FUEL. THEY DIAGNOSED IT AND SAID THE FUEL PUMP HAD DIED. DUE TO THE EMISSIONS SCANDAL, VW GAVE US AN EXTENDED EMISSIONS WARRANTY, WHICH THANKFULLY COVERS THE ENTIRE FUEL SYSTEM! WOW! BUT THEN, THE DEALERSHIP SAID THEY TESTED THE FUEL AND SAID IT FAILED THE CONTAMINATION TESTS. I HAVE KEPT A LOG OF MY MILEAGE EVER SINCE I GOT THE CAR. IN FACT, I EVEN SAVED MY LAST FEW RECEIPTS WHICH SHOW I ONLY PUT DIESEL IN MY VEHICLE. THE DEALERSHIP DOES NOT WANT TO HONOR THE WARRANTY BECAUSE THEY ARE BLAMING ME FOR MISFUELING AND CONTAMINATING MY FUEL. IT'S REALLY FRUSTRATING WHEN I HAVE OWNED THE CAR IT'S ENTIRE LIFE AND HAVE NEVER PUT THE WRONG FUEL IN. I CALLED VW CORPORATE AND THEY ARE TRYING TO BLAME ME FOR MISFUELING, TOO. THEY "TALKED WITH THE DEALERSHIP" AND THINK THEIR "FUEL CONTAMINATION TEST" WAS ACCURATE. THE SERVICE MANAGER, ACTUALLY, COULDN'T EVEN TELL ME WHAT THE REASON FOR THE FAILING OF THE FUEL WAS, AND EVEN SAID IT COULD POTENTIALLY BE THE METAL SHARDS FAULT. SO HOW CAN THEY TRY TO BLAME ME WHEN THEY DON'T EVEN KNOW WHY THE TEST FAILED, ESPECIALLY WHEN I HAVE MY LAST 3 RECEIPTS FROM THE GAS STATION SHOWING DIESE

Power Train
Filed Jul 2, 2018244,100 milesWA

I HAVE THE 2010 JETTA TDI. THE MECHATRONICS UNIT HAS FAILED AND VW WILL NOT SELL PARTS FOR THIS TRANSMISSION BECAUSE IT IS FAULTY. THEIR WORDS BUT THEY ALSO WON'T RECALL THE TRANSMISSION EITHER. TRANSMISSION SHOPS HAVE NOT BEEN ABLE TO BUY PARTS FOR THIS TRANSMISSION FOR OVER 4 MONTHS SO VW IS VERY AWARE. THE ISSUE IS THE TRANSMISSION WILL NOT ALLOW THE CAR TO ACCELERATE SAFELY AT ALL TIMES. I WAS LEAVING A BUSINESS DRIVEWAY INTO A 5 LANE ROAD AND THE TRANSMISSION GOT STUCK IN 1ST OR 2ND GEAR. IT WOULD NOT ALLOW THE CAR TO GO MORE THAN 32 MPH W/RPM'S OVER 3.5. SHIFTING INTO NEUTRAL OR PARK AND BACK INTO DRIVE AT THE STOPLIGHT DID NOT WORK. I HAD TO USE THE HAZARD LIGHTS AND PULL INTO THE NEXT PARKING LOT SAFELY. TURNING OFF THE CAR AND TURNING IT BACK ON ALLOWED THE TRANSMISSION TO WORK AGAIN BUT I DO NOT TRUST DRIVING IT ON THE FREEWAY OR MERGING INTO HIGH SPEED TRAFFIC. THIS ISSUE IS VERY SIMILAR TO THE 2007-2009 RECALL AND I PURCHASED MY CAR IN NOVEMBER 2009 WITH A 2010 MODEL. I DID NOT HAVE ANY ISSUES W/MY TRANSMISSION UNTIL AFTER THE EPA FIX. I REPORTED TO THEM TWICE IT HAD ISSUES SHIFTING IN LOWER GEARS BETWEEN 28-32 MPH. THEY SAID WITHOUT A CHECK ENGINE LIGHT THEY COULD NOT HELP ME AND NOW 6 MONTHS LATER MY TRANSMISSION MECHATRONICS UNIT HAS FAILED. VW SAYS THEY WOULD COVER IT UNDER THE EPA FIX BUT ONLY OF THE CHECK ENGINE LIGHT IS ON. VW NEEDS TO RECALL THE TRANSMISSION SINCE THEY ARE AWARE IT IS 'FAULTY'. *JS

Unknown or Other
Filed Jun 14, 201810 milesGA

THE KEY CAN BE REMOVED FROM THE IGNITION WHILE THE TRANSMISSION IS NOT IN PARK ALLOWING THE VEHICLE TO ROLL IF ON A HILL. THIS IS ONGOING

Service Brakes
Filed May 24, 2018130,000 milesFL

INDICATOR LIGHT ON FOR ABS

Unknown or OtherCrash2 injured
Filed May 18, 2018156,000 milesWA

I WAS DRIVING MY VEHICLE ON THE HIGHWAY AROUND 9 OR 10AM IT WAS CLEAR AND SUNNY. TRAFFIC WAS MODERATE I WAS GOING ABOUT 45MPH. THE VEHICLE IN FRONT OF ME SLAMMED ON THERE BRAKES AND CAME TO A COMPLETE STOP. I WAS AT LEAST 3 OR 4 MAYBE MORE CAR LENGTHS BEHIND THEM WHEN I SAW THEM BRAKE. I WASN'T WORRIED ABOUT STOPPING AS I HAD PLENTY OF ROOM BUT WHEN I WENT TO SLOW DOWN I ENDED UP PUSHING MY BREAK PEDDLE ALL THE WAY DOWN COMPLETELY DOWN TO THE FLOOR, YET I WAS NOT BRAKING THAN AS I GOT CLOSER I TRIED TO SWERVE TO THE LEFT TO THE SHOULDER BECAUSE W WERE ON THE FAR LEFT INSIDE PANE THE CARPOOL LANE. WHEN I TRIED TO TURN THE STEERING WHEEL I SEEMED TO BE LOCKED I THEN TRIED TO TURN TO THE RIGHT AND AGAIN I WAS LOCKED. SO I BRACED FOR IMPACT BECAUSE MY BREAKS WERE NOT BRAKING AND I COULD NOT TURN M STEERING WHEEL TO AVOID THE ACCIDENT AND I ENDED UP SPAMMING INTO THE BACK OF THERE SUV GOING ROUGHLY 45MPH. MY SPEED NEVER SLOWED ANY. MY CAR WAS TOTALLED SPILLING RADIATOR FLUID ALL OVER THE ROADWAY. HE TO BE TOWED . I WAS ESSENTIALLY RENDERED HOPELESS UNABLE TO SLOW DOWN OR STOP AND UNABLE TO SWERVE NEITHER DIRECTION SO I OUL AT LEAST AVAPID HITTING THE CAR ON FONT OF ME. I WAS UNABLE TO AVOID THIS ACCIDENT THAT WOULD NOT HAVE BEEN EVEN THINKABLE HAD THE BRAKES NO LOCKED AND THE STEERING WHEEL NOT LOCKED. I WAS GIVEN A TICKET FOR REARENDING THEM. I A FEW MONTHS LATER DID A SEARCH AND FOUND THAT THIS JETTA HAD A RECALL STATING THE ABS SYSTEM MALFUNCTIONS YET I NEVER RECEIVED NOTICE .

Engine
Filed May 12, 201889,000 milesTN

WHEN DRIVING THIS VEHICLE IT WILL AT TIMES HESITATE AND STUMBLE SEVERELY TO THE POINT WHERE YOU WILL HAVE TO PULL OVER. NO CHECK ENGINE LIGHT OR CODES NOTED WHEN SCANNED. PROBLEM STARTED RIGHT AFTER VW TDI EMISSIONS FIXES. VW DEALER CLAIMS NO CONNECTION.

Electrical System
Filed May 9, 2018100,000 milesLA

KEY CONSTANTLY GETS STUCK IN IGNITION SWITCH AND CAN'T TURN VEHICLE OFF. VEHICLE REMAINS RUNNING WHILE KEY WONT TURN IN OFF POSITION. HAD TO DISCONNECT BATTERY TERMINAL AND FUEL PUMP FUSE TO SHUT VEHICLE OFF. KEY STILL REMAINS STUCK IN IGNITION SWITCH.

Unknown or Other
Filed Apr 26, 2018157,000 milesGA

WITH THE AUTOMATIC TRANSMISSION IN DRIVE THE KEY CAN BE REMOVED FROM THE IGNITION. IT HAS BEEN THIS WAY FOR YEARS. A FEW YEARS AGO THE CAR ROLLED BACK INTO A DRIVEWAY WALL CAUSING SOME DAMAGE AFTER DEPARTING THE CAR.

Unknown or Other
Filed Apr 20, 2018NC

MY CAR WAS STATIONARY. I PUT MY KEY INTO THE IGNITION TO START THE CAR AND AT FIRST IT WOULDN'T TURN BUT THEN IT DID AND STARTED. DROVE FROM WORK TO HOME AND THEN PUT THE CAR IN PARK. TRIED TO TURN THE CAR OFF BUT THE KEY WOULD NOT TURN. CAR WAS STUCK ON AND RUNNING.

Power Train
Filed Apr 17, 2018148,000 milesMI

WHILE WILL DRIVING 70 MPH ON I-96, LEFT FRONT STRUT/COIL/DAMPENER FAILED , THE COIL SPRING BECAME PARTIALLY OFFSET AND SEPARATED LATERALLY FROM THE REMAINING PORTION OF THE COIL. THE PORTION OF THE COIL OFFSET BEGAN RUBBING ON THE FRONT TIRE SIDEWALL. FORTUNATELY, I WAS LOCATED 5-7 MILES FROM HOME AND MY LOCAL VEHICLE REPAIR SHOP. A DANGEROUS AND POTENTIALLY VERY DANGEROUS DEVELOPMENT. SEE ATTACHED IMAGES..

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →