TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 12/16/11*LJ UPDATED 01/20/12
2010 Volkswagen Jetta complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
WHILE DRIVING THROUGH A BUSY DOWNTOWN, OUR CAR SUDDENLY LOST POWER AND WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE NEXT DAY, WE WERE TOLD THAT THE PROBLEM WAS RELATED TO A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THE SERVICE MANAGER SAID THE FUEL PUMP HAD "COME APART" AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. WHEN ASKED WHY THIS WOULD HAPPEN HE STATED THAT "IT WASN'T THE KIND OF THING THAT YOU COULD HAVE DONE ANYTHING TO AVOID OR PREVENT". AT THE TIME, WE WERE NOT AWARE OF THE FEDERAL INVESTIGATION AND DID NOT ASK ANY FURTHER QUESTIONS. THE CAR WAS AT THE DEALERSHIP FOR 5 BUSINESS DAYS AND MOST OF THE FUEL SYSTEM HAD TO BE REPLACED (FILTERS, PIPES, HOSES, PUMP, FUEL DISTRIBUTOR, ETC.). WHEN WE TRIED TO GET MORE INFORMATION FROM A CORPORATE CUSTOMER SERVICE REPRESENTATIVE LATER IN THE WEEK (AFTER WE LEARNED OF THE INVESTIGATION), HE DENIED ANY PROBLEMS WITH THE FUEL PUMP BUT DID SAY THAT OUR FAILURE APPEARED NOT TO BE CAUSED BY CONTAMINATED DIESEL. HE REFUSED TO COMMENT FURTHER ON THE SITUATION AND WOULD NOT TELL US WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED SINCE OUR VEHICLE WAS MADE. WHEN WE PICKED UP OUR CAR THE SERVICE MANAGER WAS ALSO "UNSURE" WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED. NEEDLESS TO SAY, WE ARE STILL VERY CONCERNED ABOUT THE SAFETY OF OUR CAR AND WE?RE THINKING ABOUT TRADING IT IN. IT WAS A VERY FRIGHTENING AND FRUSTRATING EXPERIENCE. *TR
HIGH PRESSURE FUEL PUMP FAILED DURING ROUTINE DRIVING IN A RESIDENTIAL AREA. CAR WAS ABLE TO COST TO A SAFE LOCATION AWAY FROM TRAFFIC. *TR
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS BURNING MORE FUEL THAN NORMAL. THE CONTACT DISCOVERED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FUEL LINE WHERE THE FUEL CIRCULATION FAILED. THE FAILURE AND THE CURRENT MILEAGE WAS 44,000. THE CONSUMER STATED THE MANUFACTURER SENT THREE NOTICES THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED IN OCTOBER 2011. UPDATED 01/04/12
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 50 MPH WHEN HE WAS INVOLVED IN A THREE VEHICLE CRASH. THE CONTACT CRASHED INTO THE REAR OF ONE VEHICLE AND ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT. THE CONTACT WAS THROWN INTO THE STEERING WHEEL AND SUSTAINED INJURIES TO THE HEAD AND CHEST. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE AIR BAGS WERE NOT TO DEPLOY BECAUSE THE SENSORS WERE NOT ACTIVATED. THE FAILURE MILEAGE WAS 32,000.
09/29/11 4:30 PM 2010 JETTA 14,734 MILES OD. JUST CUT OFF AT 50 MPH IN TRAFFIC. STARTED TO LOOSE POWER THEN IT CUT OFF. THEN ALL [XXX] BROKE LOOSE. IT ( BABY CAR) CUT OF WITHOUT WARNING. LOOKED DOWN , SAW @ GLOW PLUG LIGHT@ FLASH THEN COASTED OVER TO THE SIDE OF THE ROAD. TOOK VW TOW 1 HR TO ARRIVE (KIDS WERE IN THE CAR I WAS BLOCKING THE BUS LANE). IT COST ME $ 20.00 WORTH OF CRAP AT RITE-AID TO SOOTH THE BEASTS, KIDS WHILE WAITING. I CALLED CERRITOS MCKENNA VW AND TIM (MY REG SERVICE WRITER) SAID HE KNEW WHAT IS WAS AND IT RARELY HAPPENED IT IS THE FUEL PUMP EXPLODES AND SENDS METAL CHIPS THROUGHOUT THE FUEL SYSTEM. HE SAID HE WOULD WAIT FOR US. WHEN I GOT THERE[XXX] (MY REG GUY) WAS GONE , NO WHERE TO BE FOUND. HENRY (NEW GUY, I THINK/KNOW I HAVE BRA'S OLDER THEN THIS KID) HELPED ME OUT AND SAID. OH YEAH ,THIS HAPPENS ALL THE TIME A DESIGN FLAW ON THE TDI'S AND THEY KNOW ALL ABOUT IT. I WILL TAKE 3 DAYS TO GET THE PARTS. FIRST, HE TRIED TO SAY THAT IT IS BECAUSE I HAD IT SERVICED IT SOMEWHERE ELSE. WRONG LOOKED AT THE RECORDS I HAVE ONLY HAD IT WORKED ON AT CERRITOS MCKENNA VW AND FURTHER MORE I HAVE HAD THE OIL CHANGE EVERY 5000 NO MATTER WHAT. I ONLY BY DIESEL AT SHELL / UNION 76 AND NO ONE ELSE DRIVES BABY CAR , NOT EVEN THE HUBBY. HE HATES THE CAR MAYBE HE KNEW SOMETHING I DID NOT BUT I WILL NOT LET HIM KNOW HE WAS RIGHT.. NEVER...THIS CAR HOGS UP THE GARAGE, NOW SHE IS IN THE CAR PORT STATUS NO LONGER BABY CAR BUT JETTA CAR OR BAD CAR. CERRITOSVW MCKENNA HAS HAD BABY
MOTOR LOST MOST POWER BUT WAS ABLE TO GO 10-15MPH TO GET TO END OF TRIP. CHECK ENGINE LIGHT CAME ON AND GLOW PLUG LIGHT FLASHED ON & OFF. CALLED VW AND THEY SCHEDULED APPT FOR NEXT DAY, SAID IT WAS OK TO DRIVE IN. BEGAN DRIVE HOME ON MAJOR CITY STREET. WHILE DRIVING, THE ENGINE DIED AND WOULD NOT RESTART. CAR STALLED IN LEFT LANE BLOCKING RUSH HOUR TRAFFIC. THE DRIVER OF THE FOLLOWING CAR WAS ABLE TO STOP TRAFFIC ENOUGH TO ALLOW US TO PUSH THE DEAD VW OFF THE ROAD TO THE RIGHT. CARS WERE ATTEMPTING TO PASS US AS WE PUSHED IT TO THE SIDE. CALLED VW AND THEY SENT A TOW TRUCK. DIAGNOSTICS THE NEXT DAY FOUND METAL IN THE TDI DIESEL HIGH PRESSURE FUEL PUMP. FUEL SYSTEM IS TO BE REPLACED UNDER WARRANTY. *TR
FRONT DOORS DO NOT LOCK MANUALLY OR AUTOMATICLLY. *TR
DSG MECHATRON UNIT FAILURE: VEHICLE HAD MULTIPLE CHECK ENGINE LIGHT DISPLAYS. THE LIGHT WOULD COME ON, THEN GO OFF FOR SOME TIME AND THE DEALER KEPT TELLING ME IT WAS PROBABLY A GAS CAP ISSUE. FINALLY AFTER ABOUT 4-8 TIMES OF THIS HAPPENING I ADVISED THE DEALER I WAS BRINING IT IN TO GET LOOKED AT. DROPPED THE VEHICLE OFF ON SEPT 8TH AND THEY HAVE NO IDEA WHEN THE PART WILL COME IN. HAVE SAID IT MAY BE NOVEMBER 7TH, BUT THAT IS NOT GUARANTEED. THIS VEHICLE HAD CHANGED GEARS WHILE MY WIFE WAS DRIVING AND ALMOST MADE IT UNCONTROLLABLE FOR HER AND IT IS NOT SAFE. *TT
VEHICLE STALLED IN RIGHT LANE OF TRAFFIC AND WOULD NOT RESTART. LOCATION HAD NO SHOULDER AND DID NOT ALLOW VEHICLE TO BE MOVED OUT OF TRAFFIC. TOWED TO DEALER AND TOLD THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT A COMMON CAUSE WAS GAS IN DIESEL. OUR OTHER TWO VEHICLES ARE ALSO DIESEL SO WE ARE USED TO SELECTING DIESEL FUEL. (LATER TEST BY DEALER SHOWED NO INDICATION OF GAS IN FUEL) THERE WAS AN CRASH INVOLVING TWO OTHER VEHICLES TRYING TO GET AROUND OUR DISABLED VEHICLE. I DID NOT KNOW IF THIS COUNTED AS A CRASH ABOVE. *TR
IMPLODING HIGH PRESSURE FUEL PUMP. *TR
WHILE DRIVING AT 35MPH, CAR STALLED OUT. BATTERY LIGHT FLASHED, RADIO ETC STAYED ON, BUT CAR HAD NO POWER AT ALL. ROLLED TO NEXT INTERSECTION, TURNED CAR OFF, AND RESTARTED IT. TOOK IT TO DEALER, THEY SAID IT WAS A SOFTWARE UPDATE, WHICH THEY THEN PERFORMED. AUG. 24 EXITING I95, 65MPH, SAME THING HAPPENS, I PRESSED THE GAS AND THE ENGINE WAS TOTALLY DEAD. LIGHTS AND RADIO STAYED ON. ONCE AGAIN I ROLLED TO A STOP, AND RESTARTED THE CAR. TOOK IT TO THE DEALER, THEY KEPT IT FOR AN HOUR AND SAID THERE WAS NOTHING WRONG WITH MY CAR. SO I TOOK IT TO ANOTHER DEALER. AFTER HAVING MY CAR FOR A WEEK THEY WERE ABLE TO DUPLICATE MY PROBLEM. THEIR COMPUTERS WERE HOOKED UP TO MY CAR AT THE TIME, AND SHOWED NO FAULTS. SO THEY WERE BACK AND FORTH WITH VW TECH SUPPORT, AND THEY ARE FLYING IN AN ENGINEER, AND THEY THINK IT MIGHT BE THE STEERING CONTROL MODULE MALFUNCTIONING. THEY HAVE HAD MY CAR FOR TWO WEEKS NOW, I HAVE NO IDEA WHEN IT WILL BE FIXED, IF EVER. *TR
I WAS DRIVEN UP A SMALL HILL GOING ABOUT 20 MPH AND AS I WAS COMING TO A STOP SIGN THE ENGINE STALLED. THERE WAS NO APPARENT REASON FOR THE STALLING. I LOST POWER COMPLETELY AND THERE WAS NO WAY THAT I COULD RESTART THE CAR. I KNEW THAT IT WAS NOT ELECTRICAL BECAUSE I WAS ABLE TO PUT ON MY FLASHERS. *TR
THE VEHICLE GLOW POINT WARNING LIGHT STARTED FLASHING AND VEHICLE LOST POWER. RESTARTED AND DROVE HOME WITH NO FURTHER INDICATOR LIGHTS. RESTARTED THE FOLLOWING MORNING, CHECK ENGINE AND GLOW POINT WARNING LIGHTS ILLUMINATED (GLOW POINT WAS FLASHING). CAR LOST POWER TO THE POINT THAT WHEN THE TOW TRUCK CAME THE CAR COULD NOT CLIMB THE RAMP UNDER ITS OWN POWER THOUGH ENGINE WAS RUNNING. VW DEALER REPORTS THAT FUEL PUMP DISINTEGRATED AND SENT METAL FRAGMENTS INTO FUEL SYSTEM DAMAGING COMPONENTS OF SYSTEM BUT NOT ENTERING ENGINE. *TR
TOOK MY CAR TO GET THE OIL CHANGE AND WAS TOLD I HAVE A FUEL LEAK. LOOKED UP CAR ONLINE AT SAFECAR.GOV AND SAW THE 2010 JETTA HAS BEEN RECALLED FOR: POWER TRAIN:AUTOMATIC TRANSMISSION/ FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS. HAVING A FUEL LEAK IS MORE THAN DRAINING ON GAS MILEAGE IT IS A FIRE/EXPLOSIVE HAZARD. ON THE WEBSITE IT STATES: CONSEQUENCE: IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE. I AM HAVING ISSUES WITH THE FUEL LEAKAGE AND NEED MY CAR RECALLED OR FIXED BY THE MANUFACTURER. HTTP://WWW-ODI.NHTSA.DOT.GOV/RECALLS/RESULTS.CFM THANK YOU *TR
I HAVE A 2010 VOLKSWAGEN JETTA AND I NOTICED EXCESSIVE BRAKE DUST FORMING ON THE REAR WHEELS AND OCCASIONAL SQUEAKING. I BROUGHT IT TO THE DEALERS ATTENTION AT MY FIRST SCHEDULED MAINTENANCE OF 10,000 MILES. I WAS TOLD NOTHING IS WRONG. AT THE NEXT SERVICE INTERVAL,20,000 MILES I WAS TOLD I NEED NEW REAR BRAKES. I KNOW THAT GENERALLY, 65% OF THE BRAKING IS DONE WITH THE FRONT BRAKES, THUS USUALLY MAKING THE FRONT BRAKES NEEDING REPLACEMENT 2 TIMES BEFORE THE REARS. VOLKSWAGEN SEEMS TO THINK MY CLAIM IS UNJUSTIFIED, ALTHOUGH I HAVE FOUND MANY BLOGS ONLINE OF PEOPLE STATING THE SAME ISSUES. I BELIEVE THE EMERGENCY BRAKE IS TOO TIGHT OR THERE IS A FLAW FROM THE FACTORY. I ALSO BELIEVE THAT THIS CREATES UNSAFE DRIVING CONDITIONS, POSSIBLY FOR MANY UNAWARE CONSUMERS, THAT SHOULD BE MADE INTO A RECALL BEFORE MAJOR DAMAGE IS DONE. *TR
HIGH PRESSURE FUEL PUMP FAILURE PER DEALER. *TR
THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING ON THE INTERSTATE AT 75 MPH. THE SUDDEN LOSS OF POWER WAS ACCOMPANIED BY AN AUDIBLE WARNING CHIME WITH A FLASHING GLOW PLUG INDICATOR WHICH LISTS AS AN ENGINE MALFUNCTION IN THE MANUAL. 1-2 MILES LATER, THE VEHICLE STALLED AND WAS STEERED TO THE SIDE OF THE ROAD TO AVOID COLLISION. 3 ATTEMPTS WERE MADE TO RESTART THE VEHICLE WITH NO SUCCESS. VW ROADSIDE ASSISTANCE WAS CALLED. 1 HOUR LATER, THE TOW TRUCK ARRIVED TO TOW THE 2010 VW JETTA TDI TO THE VW DEALERSHIP. THIS WAS AFTER HOURS AND THE DEALERSHIP WAS CLOSED. THE VEHICLE WAS LEFT AT THE SERVICE DEPARTMENT. THE KEY WAS LEFT IN THE DROP BOX WITH DETAILED EXPLANATION OF ISSUE ON PROVIDED ENVELOPE. THE DEALERSHIP CALLED THE NEXT DAY AND REPORTED THE PROBLEM WAS A FAILED HIGH PRESSURE FUEL PUMP AND THAT THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED DUE TO POSSIBLE METAL CONTAMINANTS THROUGHOUT FUEL SYSTEM. THE VEHICLE IS STILL AT THE DEALERSHIP FOR APPROXIMATELY 1 MORE WEEK OF REPAIR. SO FAR THE ESTIMATE ON THE REPAIR IS AROUND $8,000. WHICH IS COVERED UNDER WARRANTY AS THE VEHICLE ONLY HAS 15,000 MILES ON IT. *TR
DRIVING APPROXIMATELY 25 MPH, ENGINE STALLS, WILL NOT RESTART. ACCORDING TO DEALER IT IN A IN TANK FUEL PUNP ISSUE REQUIRING THE ENTIRE FUEL SYSTEM TO BE REPLACED. THE FUEL TANK WAS APPROXIMATELY 1/4 FULL (HAD RUN THROUGH 3/4 OF TANK). NO FUELING ERRORS. 2010 VW JETTA SPORTWAGEN TDI. VEHICLE SHOWED NO WARNING SIGNS. NO SPUTTERING, NO LACK OF RESPONSIVENESS, ETC. PRIOR TO FAILURE. *TR
AIRBAG ERROR LIGHT. *TR
MY PARTNER WAS DRIVING ON A CURBED 4 LANE ROAD WITH BIKE LANES AT 40 MILES PER HOUR WHEN THE ENGINE SPUTTERED AND QUIT IMMEDIATELY. WOULD NOT RESTART. LEFT SITTING HALFWAY IN THE RIGHT LANE AND HALFWAY IN THE BIKE LANE. HAD TO BE TOWED TO DEALER. DEALER FOUND CATASTROPHIC FAILURE OF HIGH PRESSURE FUEL PUMP SENDING DEBRIS INTO THE ENTIRE FUEL SYSTEM. STILL 2000 MILES WITHIN POWER TRAIN WARRANTY AT 34,000 MILES. ENTIRE FUEL SYSTEM REPLACED UNDER WARRANTY. *TR
2010 TDI JETTA SPORTWAGEN STALLED ON DECELERATION LANE, EXITING HIGHWAY. *KB
WHILE TRAVELING AT 70 MPH ON CRUISE CONTROL GLOW-PLUG LIGHT FLASHED SOLID, COMPLETE LOSS OF POWER, ENGINE STALLED, AND NO RESTART. DEALER STATED CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP CONTAMINATED ENTIRE FUEL SYSTEM AND WOULD NEED TO BE REPLACED.
DURING SECOND VW DEALER SERVICE AT APPROXIMATELY 9,000 MILES , CHECK-ENGINE LIGHT WENT ON DURING THE PROCESS, TECH READ CODE AS A FAILURE IN A SECONDARY AIR-FLOW SENSOR, PART WAS REPLACE AND THE LIGHT WAS OFF. AT THIRD VW DEALER SERVICE AT 17,000 MILES, APPROXIMATELY ONE WEEK AFTER THE SERVICE, THE CHECK-ENGINE LIGHT WENT ON AT START-UP. CHECKED GAS CAP, RE-SEATED AND LIGHT DID NOT CLEAR. AS OF THIS REPORT PROBLEM CODED: P2431, P2433, SECONDARY AIR INJECTION PRESSURE SENSOR CIRCUIT OUT OF RANGE, A QUICK GOOGLE SEARCH REVEALED SIMILAR ERRORS IN CONJUNCTION WITH OIL AND FILTER CHANGES.
ON JULY 21 AT APPROX 1730HRS WHILE DRIVING LESS THAN 15MPH THE ENGINE SHUT OFF AND HAD TO PULL OVER WITH NO ENGINE. I PULLED OVER AND THE ENGINE WOULD NOT START IN NEUTRAL BUT HAD TO START WITH THE ENGINE IN PARK. THE VEHICLE IS A 2010 VW JETTA DIESEL. VEHICLE WAS CHECKED BY THE VW DEALER ON 7/23 AND NO CODES COULD BE FOUND AND THEY INDICATED NOTHING WAS WRONG. CALLED YOU COMPLAINT OFFICE 8/8 AND ODI # 10417948. *TR
DEAD PEDAL - HESITATION - STALLING. ABSOLUTELY NO THROTTLE RESPONSE WHEN TRYING TO PULL OUT INTO TRAFFIC. YOU PRESS THE PEDAL AND THERE IS NOTHING THERE. STOP AND GO TRAFFIC ON THE EXPRESSWAY OR STOPPING AT AN INTERSECTION THE CAR STALLS. ALSO HAVE EXPERIENCED SURGING AT HIGHWAY SPEED AS IF THE FUEL SUPPLY IS CUTTING OUT. WE RECENTLY RETURNED FROM A TRIP TO PORTSMOUTH NH. WE WERE IN SIX LANES OF STOP AND GO TRAFFIC ON I-95 AND THE CAR KEPT STALLING. WHEN YOU WOULD DEPRESS THE GAS PEDAL TO CONTINUE MOVING THERE IS NO THROTTLE RESPONSE. WE PARKED IN THE PORTSMOUTH MUNICIPAL GARAGE. AS WE ASCENDED THROUGH THE GARAGE LOOKING FOR A PARKING SPACE [INCLINE POSITION] ABOUT 5 MPH, THERE WAS NO THROTTLE RESPONSE. THE CAR WOULD NOT MOVE. I HAD TO CONTINUE TO FEATHER THE PEDAL TO PULL INTO A PARKING SPACE. WE NOW HAVE 20K MILES ON THE CAR AND HAVE HAD THE CAR LOOKED AT 6 TIMES AT THE LOCAL VW DEALER WITH NO FIX. THE CAR HAS SERIOUS THROTTLE ISSUES AND HAS BECOME DANGEROUS TO DRIVE. PLEASE NOTE TO NUMEROUS TO MENTION VW TDI HESITATION ISSUES ON MANY WEB FORUMS. SOMEONE IS LIKELY TO GET SERIOUSLY INJURED OR KILLED WITH THIS PROBLEM THAT VW MUST KNOW ABOUT. PLEASE ADVISE !!!!!
2010 MY VW JETTA SPORTWAGEN 2.0L TDI (DIESEL, MANUAL TRANSMISSION) AFTER I TOOK MY VEHICLE FOR IT'S SCHEDULED 30K MI. SERVICEBACK IN 06/2011, I LOOKED IN THE ENGINE BAY TO WIPE OFF ANY POSSIBLE SPILLAGE, WHEN LOW AND BEHOLD I SPOT WHAT LOOKS LIKE LEAKING FROM WHERE THE INJECTORS MEET THE VALVE COVER. I POSTED MY FINDINGS ON AN INTERNET FORUM (HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=320136). TODAY, WHEN I WENT TO ANOTHER INTERNET FORUM, A MEMBER POSTED ABOUT 2011MY'S HAVING THE SAME PROBLEM AS I ENCOUNTERED (HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5392651-IF-YOU-HAVE-A-TDI-JSW-YOU-MIGHT-BE-LEAKING-FUEL-%28SPECIALLY-2011-MODELS%29.&S=BE0D20E1355E3991AA5D443BC4F3604C). THERE IS ALREADY A DEFECT INVESTIGATION SUMMARY WITH THE NHTSA (HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/DEFECTSUMMARY2.CFM?INV_ID=22524&TYPE=VEHICLE&TYPENUM=1&CMPT_ID=158&PROD_ID=954770&MAKE=VOLKSWAGEN&MODEL=JETTA%20SPORTWAGEN&MODEL_YR=2011). WOULD IT BE POSSIBLE TO REOPEN THE INVESTIGATION/ADD 2010 MY'S TO THE DEFECT INVESTIGATION? THANK YOU *TR
VEHICLE WAS GOING AT 25 MPH WHEN IT STARTED LOSING POWER. IT STOPPED BARELY FEW FEET AFTER THE INTERSECTION. ENGINE WOULD NOT START. VEHICLE WAS TOWED AWAY TO THE NEAREST VW DEALERSHIP. AFTER INVESTIGATION DEALERSHIP SAYS THAT THEY FOUND TRACES OF GASOLINE IN THE FUEL PUMP AND GASOLINE HAS DESTROYED THE FUEL SYSTEM. I SHOWED THEM MY LAST THREE RECEIPTS AS PROOF THAT I ALWAYS PUT DIESEL IN THE VEHICLE. CAR IS AT THE DEALERSHIP SINCE 01-AUG-2011. THEY SAID THEY HAVE TO REPLACE THE WHOLE SYSTEM. INITIALLY THEY HAVE QUOTED ABOUT $4800 + LABOR BUT LATER ON THEY AGREED TO FIX IT UNDER WARRANTY , CAR IS ONLY 18 MONTHS OLD AND HAS 1800 MILES. I AM CONCERNED THAT THIS MAY HAPPEN AGAIN AS I STILL WOULD END UP GOING TO THE SAME DIESEL STATIONS FOR FILLING AND IF THEY ARE CONTAMINATED AS DEALER SAYS I MAY END UP WITH A DEAD ENGINE AGAIN.
2010 VW TDI JETTA WAGON I OWN A 2010 VW TDI JETTA WAGON AND EARLY JAN/FEB I SMELLED DIESEL FUEL COMING INTO MY CAR (THE CAR AT THE TIME HAD 8,000 MILES). ALSO, I NOTICED DIESEL FUEL DRIPPING ON MY DRIVEWAY. I REPORTED THE INCIDENT TO THE DEALER, WHERE THEY FIRST ADVISED THAT THE FUEL INJECTOR NEEDED TO BE TIGHTENED. THE NEXT DAY SAME PROBLEM PERSISTED. THEY REPLACED ONE OF THE INJECTORS. THE SMELL CONTINUED UNTIL I INSTRUCTED THEM TO ORDER A NEW HOOD INSULATOR COVER AND ENGINE COVER (BOTH WERE SATURATED WITH DIESEL. MY CAR WAS AT THE DEALER FOR CLOSE TO THREE WEEKS BETWEEN ALL THREE VISITS. MY CONCERN IS THAT THE OTHER THREE INJECTORS HAVE THE SAME ISSUE AND THIS WILL OCCUR AGAIN. *TR
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTSWAGEN. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL INJECTOR PUMPED FAILED, CAUSING THE VEHICLE TO STALL. THE FAILURE RECURRED REPEATEDLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 51,000. UPDATED 9/13/11 *CN UPDATED 2/22/12 *CN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA DIESEL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. AFTER WAITING A FEW MOMENTS, THE VEHICLE WAS RESTARTED. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THEY STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,100.
I HAVE A 2010 VW JETTA TDI WITH DSG AUTOMATIC TRANSMISSION. VEHICLE HAS 15K MILES ON IT THUS FAR. WHEN PULLING OUT ONTO A STREET FROM A COMPLETE STOP THERE IS A DEFINITE AND HAZARDOUS HESITATION BEFORE THE VEHICLE WILL MOVE FORWARD. THIS ISSUE EXISTED SINCE THE CAR WAS NEW. SOMETIMES THE HESITATION IS VERY SHORT BEFORE THE CAR WILL MOVE, OTHER TIMES IT TAKES THE CAR A MOMENT AS IF THE CAR HAS TO "THINK" ABOUT WHAT IT IS SUPPOSED TO DO. WHEN I PUSH THE ACCELERATOR PEDAL THE CAR JUST SITS THERE! THE LONGER HESITATIONS ARE FAIRLY FREQUENT AND ARE A DANGER TO OTHER VEHICLES, MY FAMILY AND MYSELF. I DON'T TRUST THIS CAR TO BE ABLE TO QUICKLY MOVE OUT OF HARM'S WAY IN AN EMERGENCY AND ALSO DON'T TRUST IT TO PULL ONTO A STREET IN FRONT OF ANY OTHER VEHICLE NO MATTER HOW FAR AWAY THE OTHER VEHICLE IS DOWN THE ROAD. IT'S JUST NOT SAFE TO DO SO! VW SHOULD BE FORCED TO ADDRESS THIS PROBLEM AND PROVIDE A FIX FOR THIS COMMON ISSUE AND COMPLAINT THAT CAN BE READ ABOUT ON VARIOUS VW FORUMS ALL OVER THE INTERNET. NO INJURIES YET FROM THIS ISSUE WITH MY VEHICLE BECAUSE I KNOW BETTER THAN TO TRY TO PULL OUT INTO ONCOMING TRAFFIC. *TR
2010 VW JETTA TDI. CHECK ENGINE LIGHT CAME ON, VEHICLE LOST POWER. I WAS ABLE TO SAFELY PULL INTO A SHOPPING PLAZA. DEALER DIAGNOSED AS HPFP (HIGH PRESSURE FUEL PUMP) PROBLEM. APPARENTLY THIS IS HAPPENING A LOT: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854 CAR IS CURRENTLY AT THE DEALER, ESTIMATE IS 7-8 DAYS FOR REPLACEMENT OF THE FUEL SYSTEM. *TR
AFTER READING SOME ARTICLES REGARDING POSSIBLE PROBLEMS WITH THE FUEL PUMP ON MY 2010 VOLKSWAGEN JETTA TDI, I REALIZED THAT I MAY HAVE HAD SEVERAL RELATED INCIDENTS. ON TWO SEPARATE OCCASIONS OVER THE PAST THREE MONTHS, THE ENGINE HAS MYSTERIOUSLY STOPPED AS I SLOWED DOWN AT AN INTERSECTION, THEN HAD TROUBLES MAINTAINING IDLE FOR SEVERAL MILES THEREAFTER. IT HAS BEEN OK FOR THE PAST FEW WEEKS, BUT NOW I AM WORRIED NOW THAT I UNDERSTAND A LARGER PROBLEM MAY BE BREWING... *TR
TRAVELING ON INTERSTATE AT ABOUT 65 MPH WHEN STARTED LOSING POWER AND THE GLOW PLUG LIGHT STARTED FLASHING THEN A COMPLETE STALL. CAR IS STILL IN THE SERVICE DEPT AT VW. VW STATED THEY ARE NOT QUITE SURE WHAT IS WRONG BUT SUSPECT IT WAS FUEL RELATED ("METAL SHAVINGS IN THE FUEL"). SAID THEY WERE SENDING IT OFF FOR TESTING AND MAYBE A WEEK OR TWO BEFORE THEY KNOW SOMETHING. *TR
WHILE DRIVING MY DEALER MAINTAINED 2010 VOLKSWAGEN JETTA TDI THE GLOW PLUG AND ENGINE LIGHTS BEGAN FLASHING AND THE CAR WAS UNABLE TO ACCELERATE. THE ENGINE DIED AND WOULD NOT RESTART WHEN STOPPED IN A L TURN LANE. TO GET THE CAR OFF OF THE ROAD I HAD TO COAST ACROSS 3 LANES OF TRAFFIC AND ROLL INTO A GAS STATION. THANKFULLY IT WAS A SATURDAY MORNING AND TRAFFIC WAS MINIMAL. THE CAR WAS TOWED TO THE DEALER. MONDAY THE DEALER CALLED TO INFORM ME THAT THE HIGH PRESSURE FUEL PUMP (HPFP) DISINTEGRATED LEAVING METAL SHAVING THROUGHOUT THE ENTIRE FUEL SYSTEM. CONSEQUENTLY, THE WHOLE FUEL SYSTEM WOULD NEED TO BE REPLACED. FORTUNATELY, THE CAR HAS 33K ON A 36K WARRANTY, OTHERWISE THE REPAIR COULD COST FROM $7K-$9K. *KB
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 5 MPH THE CONTACT WAS INVOLVED IN A CRASH. THE VEHICLE WAS STRUCK ON THE FRONT AND REAR DRIVERS SIDE DOOR. THE SEAT AND CURTAIN AIR BAGS DEPLOYED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE. A POLICE REPORT WAS FILED. THE CONTACT WENT TO THE EMERGENCY ROOM BECAUSE HE SUFFERED A SLIGHT LOSS OF HEARING, SENSITIVITY, AND RINGING IN THE LEFT EAR CAUSED BY THE DEPLOYMENT OF THE CURTAIN AIR BAG. THE EMERGENCY ROOM PHYSICIAN ADVISED THE CONTACT THAT WITHIN A FEW DAYS HE WOULD FEEL RELIEF. THE CONTACT CONTINUED TO EXPERIENCE THE SYMPTOMS AND NOTIFIED A DOCTOR WHO DIAGNOSED THE SYMPTOMS TO BE CAUSED BY TINNITUS AND HYPERACUSIS. THE CONTACT CONTINUED TO RECEIVE TREATMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
THE FOLLOWING EVENT OCCURRED ON 22 JULY 2011 IN A 2010 VW JETTA TDI WITH THE DSG. WEATHER WAS SUNNY, CLEAR AND APPROXIMATELY 94 DEGREES. TIME OF DAY WAS 1630 HOURS. I WAS LEAVING WORK AND I ATTEMPTED TO ENTER THE INTERSTATE TO GO HOME. I PRESSED ON THE ACCELERATOR TO MERGE INTO TRAFFIC. WHEN I PUSHED ON THE PEDAL, THE VEHICLE WOULD NOT INCREASE SPEED AND THE "CHECK ENGINE - SERVICE NOW' MESSAGE APPEARED IN THE MULTI-FUNCTION DISPLAY. ALSO, THE GLOW PLUG INDICATOR WAS ILLUMINATED. I PULLED TO THE SHOULDER, TURNED OFF THE VEHICLE AND CHECKED UNDER THE HOOD AND UNDER THE BODY. NOTHING APPEARED OUT OF PLACE, BROKEN, LEAKING OR ANY OTHER SYMPTOM WHICH WOULD BE UNUSUAL. I CLOSED THE HOOD, ENTERED THE VEHICLE AND RESTARTED IT. IT STARTED AND IDLED FINE. NO WARNING MESSAGES OR INDICATOR LAMPS APPEARED. I PUT THE CAR IN GEAR AND MERGED INTO TRAFFIC. AFTER DRIVING APPROXIMATELY 1 OR 2 MILES, THE "CHECK ENGINE - SERVICE NOW" MESSAGE REAPPEARED AND THE MIL LAMP WAS ILLUMINATED. ALSO, THE BATTERY LIGHT CAME ON AND THE ENGINE IMMEDIATELY STALLED. I COASTED TO THE SHOULDER AND PARKED THE VEHICLE. IT WOULD NOT RESTART. AGAIN, I EXITED THE VEHICLE, CHECKED UNDER THE HOOD AND UNDER THE BODY BUT THERE WERE NO SIGNS OF ANYTHING UNUSUAL. THIS WAS THE FIRST TIME THIS ISSUE HAS OCCURRED. THE VEHICLE IS CURRENTLY AT THE DEALER. THE DIAGNOSIS IS THE HIGH PRESSURE FUEL PUMP (HPFP) FAILED AND CAUSE METAL SHAVINGS TO BE SENT THROUGHOUT THE FUEL SYSTEM. THE DEALER STATED THEY ARE WAITING ON THE VOLKSWAGE
2010 VOLKSWAGEN JETTA. CONSUMER STATES KNOCKING NOISE BY GEARBOX WHILE DRIVING *TGW THE CONSUMER WAS INFORMED THE CLUTCHING SYSTEM NEEDED TO BE REPLACED. THE CONSUMER STATED HE HAD TO WAIT TWO MONTHS FOR THE PART. THE CONSUMER STATED THREE TO FOUR DAYS LATER, AFTER THE VEHICLE WAS FIXED, THE NOISE RESURFACED. THE PART WAS REPLACED AGAIN AND THE SAME NOISE RETURNED.
OUR 2010 VW JETTA TDI SPORTWAGEN UNEXPECTEDLY STALLED SHORTLY AFTER STARTING LAST NIGHT. THE BATTERY LIGHT WENT ON, I THEN TURNED KEYS OFF AND ON AND IT WAS FINE. SAW THAT THERE WERE OTHER COMPLAINTS, SO WANTED TO ADD MINE. *TR
WE PURCHASED A 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI IN JULY 2010. ON JULY 21, 2011, THE VEHICLE WAS GIVEN ITS FIRST SERVICE AT A VOLKSWAGEN DEALERSHIP IN MADISON, WI. THE NEXT DAY, JULY 22, 2011, THE CAR WAS TO BE DRIVEN FROM MADISON, WI, TO NASHVILLE, TN. JUST PAST URBANA, IL, THE VEHICLE BEGAN TO OVERHEAT, INCREASING TO 190 DEGREES. IN ADDITION, THE ACCELERATION ABILITY BEGAN DECREASING UNTIL THE VEHICLE WOULD NOT GO MORE THAN 72 MPH. THE CHECK ENGINE LIGHT CAME ON AND BEGAN FLASHING. DRIVING THE VEHICLE BECAME DANGEROUS, AND THE VEHICLE WAS DRIVEN INTO A REST STOP AND TURNED OFF. VOLKSWAGEN ROADSIDE ASSISTANCE TOOK THE VEHICLE TO THE NEAREST DEALERSHIP WHICH WAS IN URBANA, IL. O'BRIEN VOLKSWAGEN DETERMINED ON JULY 23, 2011, THAT THE FUEL PUMP LOCATED IN THE GAS TANK WAS NOT OPERATING PROPERLY. THE REPLACEMENT TANK/PUMP HAS BEEN ORDERED AND IS SCHEDULED TO BE REPLACED IN THE VEHICLE ON JULY 26, 2011. WE FOUND THAT THIS COMPLAINT HAS BEEN MADE BY OTHERS, AND WE HOPE THAT THIS WILL BECOME AN OFFICIAL RECALL. IF IT HAD BEEN UNDER RECALL WHEN THE VEHICLE RECEIVED ITS SERVICE ON JULY 21, THE PART(S) COULD HAVE BEEN REPLACED AT THAT TIME, AND THE DANGEROUS DRIVING CONDITIONS COULD HAVE BEEN AVOIDED. *TR
WAS TRAVELING ON A CITY BLOCK IN SAN FRANCISCO WHEN THE ENGINE LIGHT WENT ON. THERE WAS A SLIGHT POWER SURGE BUT NO STALL. DRIVING INTO THE NEXT CITY BLOCK THE CAR COMPLETELY DIED AND I PULLED OVER TO CURB. UNABLE TO START AGAIN. CAR WAS TOWED TO VW DEALER. WAS TOLD THE FUEL PUMP IN THE TANK HAD MALFUNCTIONED, AND CONTAMINATED THE FUEL TANK. ENTIRE FUEL PUMP, TANK, SYSTEM IS BEING REPLACED UNDER WARRANTY.
MY 2010 VW JETTA SPORTS WAGON WITH THE DSG AUTOMATIC IS CURRENTLY HAVING A SEVERE HESITATION WHEN STARTING FROM A STOP. I LET OFF THE BREAK AND STEP ON THE GAS AND IT DOES NOT MOVE FOR A SECOND THEN LURCHES FORWARD. THIS IS DANGEROUS WHEN PULLING OUT IN TRAFFIC. IT SEEMS AS THE CAR DRIVES LONGER IT GET WORSE. THE CAR HAS STALLED DURING THIS HESITATION AS WELL. WHEN IT STALLS YOU HAVE TO PUT THE CAR IN PARK THEN TURN THE KEY OFF AND RESTART THE CAR. THIS IS A VERY UNEASY FEELING WHILE AT AN INTERSECTION. THE CAR ALSO LURCHES FORWARD WHEN COMING TO A COMPLETE STOP, THIS HAS ALMOST MADE ME HIT A CAR IN FRONT OF ME. THIS IS A DAILY ISSUE. *TT
AS I WAS DRIVING ON THE HIGHWAY AND I WAS ABOUT TO SHIFT TO A LOWER GEAR TO SLOW DOWN, THE ENGINE STALLED AND DIED. LUCKILY I WAS ABLE TO COME TO A COMPLETE STOP, AND RESTARTED THE ENGINE AGAIN. I DRIVE A DIESEL MANUAL TRANSMISSION ENGINE.
UNEXPECTED ACCELERATION ON CRUISE CONTROL. WHEN THE CRUISE CONTROL IS SET, PRESSING THE 'COAST/DECELERATE' BUTTON SEVERAL TIMES CAUSES THE CRUISE CONTROL UNIT TO JUMP BY SEVERAL MPH, I.E. ACCELERATE. EXAMPLE: CRUISE IS SET AT 55 MPH. PRESS THE COAST BUTTON THREE OR FOUR TIMES (CAR SHOULD DECELERATE BY 1 MPH FOR EACH PRESS OF THE BUTTON), THE CRUISE SPEED WILL SET AT A HIGHER SPEED, SUCH AS 58 MPH. THIS CAN BE OBSERVED BY LOOKING AT THE DISPLAY WHICH SHOWS THE SPEED AT WHICH THE CRUISE CONTROL IS SET, AS WELL AS THE ACCELERATION OF THE CAR. THIS BEHAVIOR CAN BE EASILY REPLICATED AND DEMONSTRATED, THOUGH IT DOES NOT OCCUR EVERY TIME. THIS HAS BEEN OBSERVED FOR THE PAST SEVERAL MONTHS. *KB
BRAKES ON 2010 VOLKSWAGEN JETTA SPORTWAGON TDI WEARING UNEVENLY. 90 % FRONT BRAKE PAD LEFT AND 15% PAD LEFT ON THE REAR. VOLKSWAGEN SHOP REPORTS TO ME THIS HAPPENS ALL THE TIME AND IS NORMAL. VOLKSWAGEN SHOP MANAGER STATES IT IS DUE TO UNDERSIZED REAR BRAKE PAD CAUSING IT TO WEAR OUT QUICKLY. MANAGER ALSO AGREED THAT 8 OR 9 SETS OF REAR PADS TO ONE SET OF FRONT PADS IS ABOUT THE CORRECT RATIO. PREMATURE PAD WEAR OUT CAN CAUSE LOSS OF REAR WHEEL BREAKING RESULTING IN LOSS OF BREAKING AND MAY RESULT IN ACCIDENT DUE TO LONGER STOPPING DISTANCES. *TT
VEHICLE STUMBLES USUALLY WITHIN THE FIRST COUPLE OF MILES OF TRAVEL AFTER STARTING THE VEHICLE. USUALLY OCCURS DURING MILD ACCELERATION AND AROUND 30-45 MPH. VEHICLE DOES THIS VERY OFTEN. I HAVE READ MUCH ABOUT THIS PROBLEM ON LINE AND HAVE BEEN WAITING TO HEAR ABOUT A FIX FOR THE PROBLEM. SOUNDS LIKE VW HAS STILL NOT OFFERED UP A SOLUTION TO THE PROBLEM AFTER MANY MONTHS SO I NOW WISH TO FILE THIS COMPLAINT. I HAD CONVERSATION WITH VW IN WHICH I WAS TOLD THAT THIS IS A DIESEL "PERSONALITY TRAIT". WELL I BELIEVE THIS PERSONALITY TRAIT MAY ALSO BE RESPONSIBLE FOR SEVERAL OCCASIONS OF STALLING OF THE VEHICLE WHEN TAKING OFF FROM A START. THE SO CALLED PERSONALITY TRAIT CAN OCCUR WHEN YOU ARE ENGAGING THE CLUTCH FROM A STANDING STILL POSITION. IF THIS HAPPENS IT CAUSES THE VEHICLE TO STALL. THIS IS NOT SAFE. IF TRUE HOWEVER I HAVE NO WAY TO PROVE IT. THE ONLY PROOF THAT IS REPEATABLE IS THE STUMBLING ISSUE.
MY VW JETTA TDI STALLED WHILE COMING TO A STOP SIGN AFTER THE CLUTCH WAS DEPRESSED. IT DID THIS OCCASIONALLY DURING THE FIRST YEAR OF OWNERSHIP. AFTER A YEAR OF OWNERSHIP AND A DOZEN OR SO INCIDENTS, THE CAR STARTED TO STALL MULTIPLE TIMES DURING A ONE HALF-HOUR COMMUTE. TWICE RECENTLY, ONCE ON MY WAY TO WORK AND ONCE ON MY WAY BACK, THE CAR STALLED TWO AND THREE TIMES RESPECTIVELY. IT EVEN STALLED ON THE HIGHWAY GOING 65 MPH WHEN THE CLUTCH WAS DEPRESSED. USUALLY, IT STALLS WHEN COMING TO A RED LIGHT OR STOP SIGN WHEN THE CLUTCH IS DEPRESSED IN ORDER TO TAKE THE CAR OUT OF GEAR. AT 12000 MILES, THE ENGINE LIGHT CAME ON AND OFF A FEW TIMES AND THEN REMAINED ON. THE DIESEL PARTICULATE FILTER AND EGR VALVE WERE REPLACED WHICH IS HIGHLY UNUSUAL FOR A CAR WITH SUCH LOW MILEAGE. ALSO, AFTER MY 20000 MILE SERVICE THE ENGINE LIGHT WENT ON AGAIN AND THE DEALER REPLACED THE #4 EXHAUST GAS TEMPERATURE SENSOR. BEFORE THE 20K SERVICE I HAD CALLED THE DEALER THE DAY I STALLED 3 TIMES AND REPORTED MY ENGINE LIGHT WENT ON. I WENT TO THE DEALER A FEW DAYS LATER, THURSDAY, FOR THE SERVICE AND THE LIGHT HAD GONE OUT BY THEN. THE DEALER SAID THERE WAS A SOFTWARE UPDATE FOR THE ECM TO BE DONE IN ADDITION TO THE REGULAR SERVICE. I LEFT THE DEALER AFTER THE 20K SERVICE ONLY TO HAVE MY ENGINE LIGHT GO ON AGAIN AND THE CAR STALL AGAIN. SO I WENT BACK TO THE DEALER AND THAT IS WHEN THEY CHANGED THE #4 EXHAUST GAS TEMPERATURE SENSOR. IT DID NOT SOUND TO ME LIKE A PROPER FIX FOR THIS PROBLEM AS I BELIE
MY 2010 VW JETTA TDI HAS HAD 5 EPISODES OF STALLING (ACTUALLY IT DOES NOT STALL IN THE NORMAL SENSE OF THE WORD, THE ENGINE JUST STOPS RUNNING). IN ALL 5 INCIDENTS THE CAR NEEDED TO BE PLACED IN PARK, THE IGNITION NEEDED TO BE TURNED OFF AND THEN THE CAR COULD BE RESTARTED AND RAN NORMALLY. IN 4 OF THE INCIDENTS IT WAS EITHER RAINING OR HAD JUST RECENTLY RAINED. THE 5TH INCIDENT HAD HIGH HUMIDITY. THE O2 SENSOR HAS BEEN UPDATED TWICE. THE FIRST TIME AS A RESPONSE TO THE PROBLEM, THE SECOND TIME AS PART OF NORMAL MAINTENANCE. *TR
HEADREST IS VERY UNCOMFORTABLE TO THE POINT WHERE I REVERSED IT WHICH MAKES IT VERY UNSAFE. IN THE NORMAL POSITION IT CAUSES SIGNIFICANT NECK PAIN. PLEASE CHANGE THE SAFETY LAWS TO THE OLD VERSION FOR HEADRESTS. MY 2000 VOLKSWAGEN JETTA HAD VERY COMFORTABLE HEADRESTS. *TR
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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