2010 Volkswagen Jetta complaints

THE VEHICLE WAS VALET PARKED. THE VALET ATTENDANT REPORTED THAT THE VEHICLE SHUT DOWN AS SHE WAS DRIVING IT UP THE RAMP OUT OF THE PARKING GARAGE. SHE ALSO REPORTED A KNOCKING SOUND AND THAT THE "CHECK ENGINE" LIGHT WAS ON. UPON ENTERING THE VEHICLE, I WAS UNABLE TO START IT. I HAD THE VEHICLE TOWED TO THE VW DEALERSHIP. THEY TOLD ME THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT THEY HAD SEEN OTHER CARS COMING IN WITH THIS SAME PROBLEM. SERVICE DEPARTMENT PAPERWORK STATES: "DEFECTIVE HIGH PRESSURE PUMP-METAL IN SYSTEM" AND "FOUND FAULT P0191." VEHICLE SPEED AT TIME OF INCIDENT IS ESTIMATED BASED ON VALET ATTENDANT'S DESCRIPTION. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO ACCELERATE AND THE VEHICLE DID NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THAT THERE WERE NO FAILURES. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE SAME FAILURE ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 21,758. UPDATED 2/25/2013 *JS

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR LOCK FAILED TO ENGAGE. THE CONTACT MENTIONED THAT ALL OF THE OTHER DOOR LOCKS BECAME DEFECTIVE OVER TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR LOCKS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 02/20/13*LJ THE CONSUMER STATED THE DOORS WOULD NOT LOCK, WHEN THE VEHICLE WAS IN MOTION AND THEY COULD NOT BE LOCKED MANUALLY. UPDATED 02/21/13

REAR PASSENGER SEAT BELTS MALFUNCTIONED FOR THE REAR MIDDLE AS WELL AS REAR DOOR SEAT. THE MIDDLE SEAT BELT WOULD NOT LOOSEN UP IE IT WAS TAUT AND THE DOOR SIDE SEAT WAS COMPLETELY LOOSE AND WOULD NOT RETRACT. THIS POSES A SERIOUS SAFETY HAZARD AND I HAD TO PAY INDEPENDENT MECHANIC TO REMOVE AND REPLACE SEAT BELT. *TR

ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANTY BECAUSE THEY CLAIMED FUEL CONTAMINATION WAS THE CAUSE. I HAVE THE FUEL RECEIPT FROM THE PREVIOUS FILL-UP WHERE IT SHOWS BP DIESEL WAS USED. I HAVE COMPLETE SERVICE RECORDS AND MAINTAIN THE VEHICLE IN PERFECT CONDITION. THIS IS A SERIOUS PROBLEM WITH THE DESIGN OF VOLKSWAGEN'S FUEL PUMP. *TR

THE CAR ABRUPTLY DECELERATED FROM 65 TO 35 MPH ON A MAJOR INTERSTATE AS THE ENGINE WENT INTO 'LIMP MODE'. THE SUDDEN DECELERATION CAUSED SWERVING AND I HAD TO PULL OVER TO THE CURB IN ORDER TO AVOID AN ACCIDENT. THE COIL/CHECK ENGINE LIGHT TURNED ON AND CAR HESITATED AS IT DROVE. THIS IS THE THIRD INCIDENT THAT THIS CAR HAS HAD WITH THE EXHAUST PROBLEM CAUSING ENGINE TO FORCE DECELERATION AND ABRUPT STOPPING EVEN STALLING. THE SYSTEM THIS TIME DIAGNOSED A DEFECTIVE EXHAUST CONTROL MODULE/FLAP. THE PREVIOUS EMISSIONS ISSUE WHILE THE CAR WAS UNDER WARRANTY INVOLVED DEFECTIVE EGR VALVES. PROBLEM SEEMS TO SHOW UP EVERY 10-15K MILES ON THIS DIESEL MODEL. *TR

I WAS DRIVING ON THE HIGHWAY DOING ABOUT 55 MILES AN HOUR WITH FULL TRAFFIC AND MY JETTA SPUTTERED AND BEGAN TO LOSE SPEED-QUICKLY, I TRIED TO ACCELERATE BY PRESSING GAS PEDAL BUT NOTHING HAPPENED AND I LUCKILY COASTED INTO STORE PARKING LOT. I TRIED TO RESTART IT BUT IT WOULD NOT RESTART. I HAD IT TOWED TO VW DEALERSHIP AND THEY CALLED ME THE NEXT DAY TO SAY IT WAS THE INTERCOOLANT SYSTEM AND IT WOULD BE 1300.00. VERY VERY LUCKY I WAS NOT HIT. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRYING TO RETRIEVE A CHILD FROM THE REAR SEAT, THE DRIVER AND PASSENGER REAR DOORS FAILED TO UNLOCK. THE CONTACT WAS ABLE TO RETRIEVE THE CHILD BY ENTERING THE VEHICLE FROM THE FRONT AND CLIMBING TO THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

HAPPENED LAST NIGHT, WITH MY 6 YR OLD DAUGHTER IN THE CAR, AND WIFE DRIVING ON THE FREEWAY! CHECK ENGINE LIGHT, AND FUEL INJECTOR/GLOW PLUG LIGHT BLINKING, CAR SHUTDOWN, BUT FORTUNATELY WAS ABLE TO PULL OFF TO THE SIDE BUT STILL NEXT TO FREEWAY ON/OFF RAMP. CAR WOULD CRANK OVER BUT NOT START. CALLED AAA TOW TO VW DEALER WHERE THE CAR WAS PURCHASED. I DROVE THE CAR EARLIER THAT MORNING ON A FAIRLY LONG TRIP (OVER 100 MILES), AND STARTED NOTICING THE FUEL ECONOMY WASN'T AS GOOD AS I NORMALLY WOULD GET (40 MPG), BUT IT WAS RAINING HEAVY THAT MORNING SO THAT'S WHAT I ATTRIBUTED IT TO, BUT ONLY SEEING 30 MPG AFTER ALL FREEWAY DRIVING WAS SUSPICIOUS TO ME. VW DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE ENTIRE DIESEL FUEL SYSTEM AND ALL THE PARTS WILL NEED TO BE REPLACED AND FUEL SYSTEM CLEANED OUT. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT MOVED OFF THE ROADWAY AND RESTARTED THE VEHICLE, AS IT RESUMED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION WHERE THEY ADVISED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT WHILE PERFORMING AN INSPECTION OF THE VEHICLE, HE NOTICED THAT THE WIRES THAT WERE CONNECTED TO THE ALTERNATOR WERE BURNED AND THE FUSE BLOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 78,000.

THE CAR'S ENGINE STOPPED FUNCTIONING WHILE DRIVING ON I-80 ON THE WAY TO WORK IN THE MORNING. I WAS IN THE FAR LEFT LANE AND HAD TO USE HAZARD SIGNALS TO PULL THE CAR TO THE RIGHT SHOULDER DURING BUSY COMMUTE TRAFFIC. THE ENGINE GLOW LIGHT INDICATOR AND THE MALFUNCTION INDICATOR LAMP WERE ON DURING THE FAILURE. THE CAR DID NOT RESTART AND A TOW TRUCK TOOK THE VEHICLE TO THE NEAREST DEALERSHIP. METAL DEBRIS WAS PRESENT INSIDE OF THE FUEL PUMP AND FUEL FILTER. *TR

MY 2010 VW TDI SPORTWAGON EATS UP THE INSIDE OF THE TIRES, VERY QUICKLY. I JUST PURCHASED MY FIFTH SET OF TIRES FOR A CAR WITH LESS THAN 70,000 MILES ON IT. I'VE HAD THE ALIGNMENT CHECKED THREE TIMES, AND IT CONTINUALLY SHOWS TO BE WITHIN SPECS. THE FIRST TWO TIMES, I HAD A VW DEALERSHIP CHECK THE ALIGNMENT, AND BOTH TIMES THEY TOLD ME THERE WAS NOTHING THEY COULD DO. I JUST HAD A PRIVATE MECHANIC CHECK THE ALIGNMENT, AND HE SAID I COULDN'T HAVE A MORE PERFECT ALIGNMENT, ACCORDING TO VW'S SPECS. THE LAST SET OF TIRES I PURCHASED WERE RATED FOR 55,000 MILES, BUT I ONLY GOT 15,000 OUT OF THEM BEFORE THE INSIDES WERE WORN DOWN INTO THE BELTS. THIS IS A VERY DANGEROUS SITUATION SINCE THE REST OF THE TIRE LOOKS NEW, AND UNLESS YOU GET THE CAR UP ON A LIFT, OR LAY DOWN ON THE GROUND TO DELIBERATELY LOOK AT THE INSIDE OF THE TIRES, YOU CANNOT SEE THE DAMAGE TAKING PLACE, AND PLACING THE OPERATOR IN A SITUATION WHERE A BLOW-OUT CAN OCCUR WITHOUT WARNING. PLUS, NOT TO MENTION THE EXTREMELY HIGH COST OF TIRE PURCHASES TO OPERATE THIS VEHICLE. *TR

ON MONDAY, 11-19, AFTER WORK I NOTICED THAT THE BULB INDICATOR LIGHT WAS IN ON THE DASHBOARD. I GOT OUT AND WALKED AROUND THE CAR TO SEE WHAT WENT OUT AND COULD NOT FIND ANYTHING. AFTER GETTING BACK IN I SAW THAT THE LIGHT WAS OFF. THE NEXT DAY WHEN MY HUSBAND GOT IN THE CAR THE SAME INCIDENT HAPPENED. LATER THAT SAME DAY I DROVE THE CAR AND THE LIGHT CAME ON. AS I TURNED INTO A FUEL STATION THE TURN SIGNAL BEGAN TO FLASH QUICKLY (INDICATING THE TURN SIGNAL WAS OUT). AFTER I REFUEL THE LIGHTS ALL CAME BACK ON. NO PROBLEMS WERE NOTICED UNTIL THURSDAY, 11-22, WHEN MY HUSBAND STARTED THE CAR AND THE INDICATOR LIGHT WAS ON AND HE GOT OUT TO CHECK AND THE PASSENGER TURN SIGNALS WAS OUT, ALONG WITH THE PASSENGER HEADLIGHT, AND THE WHOLE DRIVER SIDE TAIL LIGHT ASSEMBLY IS OUT. *TR

MY 2010 VW JETTA SPORTWAGEN GOT THE GLOW PLUG LIGHT INTERMITTENT FLASH STARTING ON 72K MILES. IN THE COLD MORNING I COULD DRIVE 10-15 MINUTES WITHOUT ISSUE. HOWEVER, ONCE THE GLOW PLUG IS ON, IT COULD NOT EXCEED 40MPH. HERE'S THE DIAGNOSTIC FROM THE DEALERSHIP: 72017 CONFIRM MILE ON, GLOW PLUG LIGHT INTERMITTENT FLASH. PERFORM GUIDED FAULT FINDING, FAULTS TORED P00AF. TURBOCHARGER BOOST PERFORMANCE VISUAL INSPECTION FOUND VACUUM HOSES GOOD. FOLLOWING TEST PLAN, CHECK N75 SOLENOID GOOD. CHECK WIRING TO G581 REF VOLT GOOD. PERFORM GFF FUNCTION TEST VACUUM DIAPHRAM GOOD. FUNCTION TEST N75 GOOD. VACUUM AT 9PSI. CHECK INTERNAL RESISTANCE AT BOOST ACTUATOR POSITION SENSOR OUT OF SPEC. REC REPLACE G581 CHARGE PRESSURE ACTUATOR POSITION SENSOR (WITHIN TURBO ASSEMBLY)... PARTS WILL NEED TO BE SPECIAL ORDERED $1,444.41 + TAX... *TR

FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME MY CAR WAS IN FOR SERVICE WAS 45 DAYS OVER JULY THROUGH OCT. 19, 2012. I WAS AWARE OF THE FUEL PUMP FAILURE AFTER RESEARCHING GLOW PLUG LIGHT FLASHING TDI AND LIMP MODE IMMEDIATELY UPON THE FIRST TIME THE LIGHTS STARTED TO FLASH ON JULY 6, 2012. I WENT TO DEALER AND THEY COULD NOT DIAGNOSE THE PROBLEM. JULY 17 IT HAPPENED AGAIN THEY FOUND METAL SHARDS IN THE FUEL FILTER AND REPLACED THE FUEL PUMP...I REQUESTED THEY REPLACE ENTIRE FUEL SYSTEM, EXPLAINING TO THE VOA CUSTOMER CARE PERSON THAT METAL SHARDS GO THROUGHOUT THE SYSTEM, DENIED. PICKED UP MY CAR ON JULY 31 (AFTER 15 DAYS IN SHOP). ON SEPT. 17 WARNING LIGHTS/LIMPMODE AGAIN. I AGAIN REQUEST THEY REPLACE ENTIRE FUEL SYSTEM, NO, ONLY THE PUMP IN THE TANK. PICK UP CAR SEPT. 28 (12 DAYS IN SHOP). FOUR DAYS LATER ON OCT. 2, AGAIN WARNING LIGHTS/LIMP MODE. BACK TO DEALER, AGAIN REQUEST VOFA TO REPLACE FUEL SYSTEM. NO ONLY THE FUEL RAIL. DEALER REPLACES FUEL RAIL, TAKES FOR A TEST DRIVE AND IT FAILED ON THEM. FINALLY VOA AGREES TO REPLACE THE FUEL SYSTEM...BUT NOT THE TANK. ONLY CLEAN THE TANK. I REQUEST NEW TANK, VOLKSWAGEN OF AMERICAN TELLS ME I CAN GO INSPECT THE CLEANED OUT TANK...HOW WILL I SEE INSID

GLOW PLUG LIGHT CAME LIT ON DASH AND SAID "SERVICE ENGINE IMMEDIATELY." ENGINE THEN LOST POWER ON INTERSTATE (DANGEROUS). WHEN RE-CRANKED, ENGINE WAS SLUGGISH AND WOULD NOT ACCELERATE ABOVE 40MPH. VW SERVICE SAID IT WAS DUE TO A FAULTY FUEL PUMP. *TR

THE PASSENGER REAR DOOR LATCH STOPPED LOCKING WHEN THE MASTER DOOR LOCK IS PUSHED OR THE KEYLESS IS PRESSED. THIS IS VERY DANGEROUS BECAUSE MY CHILDREN SIT IN THE BACK AND THERE IS NOT AN ACCESSIBLE MANUAL BUTTON TO LOCK THE DOOR WITH. MY CAR IS ONLY TWO YEARS OLD! WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS MY PROBLEM. WHEN THEY HAD IN THE SHOP THEY TOLD ME THAT THE FRONT PASSENGER DOOR NO LONGER LOCKS EITHER. THIS IS A HUGE SAFETY PROBLEM. THE QUOTED PRICE IS $350.00 PER LOCK. A DOOR THAT YOU CAN'T LOCK IS A PROBLEM THAT THE DEALER SHOULD RESOLVE. *TR

WHILE DRIVING 65 MPH ON THE FREEWAY IN OAKLAND, CA, THE ENGINE MALFUNCTION LIGHT CAME ON, MY CAR BEGAN TO SLOW DOWN, AND AS SOON AS I EXITED THE FREEWAY THE CAR STALLED AND STOPPED ALTOGETHER, AND WOULD NOT RESTART. I WAS TOWED TO THE OAKLAND VW DEALERSHIP. THEY INFORMED ME THAT THE FUEL PUMP HAD FAILED, AND HAD TO REPLACE THE FUEL PUMP, FILTER, FUEL LINES, ETC. THE DEALER SAID THAT THERE WERE SHARDS OF METAL THROUGHOUT THE FUEL LINES. THIS APPEARS RELATED TO NHTSA ENGINEERING ANALYSIS EA11-003. *TR

2010 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO A FAULTY GPS *TGW THE CONSUMER STATED WHEN HE ENTERED HIS DESTINATION ON THE GPS, HE RECEIVED AN ANNOUNCEMENT THAT THE DESTINATION WAS NOT POSSIBLE. VOLKSWAGEN SENT THE CONSUMER A $250 VOUCHER FOR A SOFTWARE UPDATE. HOWEVER, THE UPDATE DID NOT RESOLVE THE PROBLEM. A SECOND SOFTWARE UPDATE THEN CAME OUT. HOWEVER, THE CONSUMER WAS INFORMED THE VEHICLE WAS OUT OF WARRANTY, BUT HE COULD PURCHASE IT, FOR $250.00 *JB

HAD THE VEHICLE SERVICED AT THE 40,000 MILE INTERVAL. METAL FLAKES WERE FOUND IN THE FUEL FILTER. I WAS TOLD OF YOUR INVESTIGATION OF THE HPFP PROBLEMS THAT THIS MODEL HAS BEEN DEMONSTRATING. I WOULD LIKE TO FILE THIS INFORMATION WITH YOU IN CASE THIS FUEL PUMP FAILS. I UNDERSTAND THAT VW HAS BEEN RELUCTANT TO HONOR THEIR WARRANTY. *TR

WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ENGAGED AT/AROUND SPEED LIMIT, I NOTICED THE RPMS JUMPING AND COULD FEEL THE CAR JERKING, AS IF SOME KIND OF ACCELERATION/DECELERATION WAS HAPPENING. I ALSO NOTICE RPMS JUMP 50 UP/DOWN WHILE IDLING. THIS SEEMS TO HAPPEN WHEN DRIVING DOWN HILLS ON CRUISE CONTROL, MORE PREVALENT IN COLDER WEATHER. NO LOSS OF CONTROL HAS OCCURRED, BUT APPEARS TO BE ISSUE THAT IS SLOWLY WORSENING. *TR

THE VEHICLE STALLED IN TRAFFIC. THE VEHICLE WOULD NOT RESTART. IT HAD TO BE TOWED TO A VW DEALER. THE VW DEALER TOLD ME THE PUMP DISINTEGRATED AND SENT METAL FINES THROUGH THE FUEL RAIL CLOGGING THE FUEL INJECTORS. THE DEALER CLAIMS IT WAS DUE TO THE DIESEL FUEL BEING CONTAMINATED. I HAVE DOCUMENTATION THAT ONLY DIESEL FUEL WAS IN THE TANK (FUEL RECEIPTS). THE DEALER DID NOT DO A LAB ANALYSIS ON MY FUEL. THEY SAID IT DIDN'T SMELL RIGHT. *TR

THE SEAL BETWEEN THE CONNECTORS AND THE DRAIN HOSE FOR THE SUNROOF DRAINS LEAK (THREE OF FOUR CONNECTORS), ALLOWING WATER TO RUN DOWN THE BOTH DRIVER AND PASSENGER SIDE A-PILLARS. THIS RESULTED IN THE AIRBAG AND ITS ASSOCIATED MOUNTS/WIRING AND HARNESS GETTING SOAKED. THE WATER CONTINUED DOWN THE A PILLARS TO COLLECT IN THE FRONT WHEEL WELLS. THE PATH OF THE WATER WAS OVER/THROUGH THE DRIVERS SIDE INTERIOR JUNCTION/FUZE BLOCK. THE REAR DRAINS ALSO LEAK, CAUSING INTERMITTENT ELECTRICAL MALFUNCTIONS. NOTE THAT THIS LEAK IS NOT DUE TO THE DRAINS BEING BLOCKED. RATHER THE SEALS BETWEEN THE WHITE PLASTIC THAT CONNECTS TO THE DRAIN AND THE BROWN DRAIN HOSE IS NOT COMPLETE. THIS ALLOWS WATER TO DRIP DOWN ONTO THE FRAME. AS MUCH AS 2-3 GALLONS OF WATER COULD ENTER DURING A MILD RAIN STORM. *TR

VEHICLE REGULARLY EXPERIENCES LOSS OF PROPULSION AFTER CRESTING HILLS. VARYING PRESSURE ON THE THROTTLE PEDAL PRODUCES NO CHANGE. INCIDENTS LAST APPROXIMATELY TWO SECONDS BEFORE NORMAL OPERATION RETURNS. DOES NOT STALL. *TR

I WAS DRIVING ON THE HIGHWAY AND EXPERIENCED AN EXTREME LOSS OF POWER AND FLASHING YELLOW CHECK ENGINE LIGHT. AFTER STOPPING THE VEHICLE STALLED AND WOULDN'T RESTART ON MULTIPLE ATTEMPTS. BROUGHT VEHICLE TO DEALER WHO SAYS IT NEEDS THE ENTIRE FUEL SYSTEM REPLACED, DUE TO METAL SHAVINGS IN THE FUEL DELIVERY SYSTEM CAUSED BY A BAD HPFP. ORIGINALLY VW SAID IT WOULD BE COVERED UNDER WARRANTY, BUT NOW ARE CITING BIOFUEL AS A REASON FOR THE FAILURE. I HAVE USED ONLY B5 WHICH COMPLIES WITH VW'S STANDARD POLICIES BUT THEY HAVE STATED THEY BELIEVE THE REASON TO BE OWNER NEGLIGENCE AND HAVE A HIGHER BLEND THAN B5. I ONLY PUT IN WHAT THE FUEL STATIONS TELL ME THEY HAVE, I DON'T TEST MY FUEL BEFORE I PUT IT IN. THIS SEEMS LIKE A SMOKE AND MIRRORS PLAY BY VW, ATTEMPTING NOT TO PAY THE CLAIM AND TRYING TO HAVE ME SHELL OUT $10K FOR THE REPAIR. SEEMS PRETTY RIDICULOUS FOR A 2YEAR OLD VEHICLE WITH SUCH LOW MILEAGE. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, ANOTHER VEHICLE TRAVELING 40 MPH CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE SPUN UNCONTROLLABLY AND WAS TURNED AROUND WHERE THE SECOND VEHICLE CRASHED INTO THE CONTACT'S VEHICLE AGAIN ON THE FRONT DRIVER SIDE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 23,000.

STOPPED AND FILLED UP VEHICLE WITH DIESEL FUEL AROUND 5 PM 9/16/12. DROVE APPROXIMATELY 10.2 MILES AND THE VEHICLE ENGINE STOPPED. EXACTLY AT THAT MOMENT, THE WARNING 'CHECK ENGINE NOW' INDICATOR PHRASE WAS DISPLAYED IN THE DISPLAY PANEL. IT STAYED ON FOR A FEW SECONDS, AND THEN TURNED OFF, AND THERE WERE NO INDICATOR LIGHTS ON AT ALL THAT WOULD INDICATE LOW OIL PRESSURE OR FUEL OR ANY OTHER SYMPTOM. WE HAD ENOUGH MOMENT TO ROLL TO THE SHOULDER OF THE ROAD TO GET OUT OF THE WAY OF TRAFFIC. ELECTRIC WAS WORKING AS WE WERE ABLE TO ROLL DOWN THE WINDOWS OF THE CAR, THE RADIO WAS ON. PUT THE CAR IN PARK AND TRIED STARTING THE ENGINE. IT WOULD CRANK OVER, BUT NEVER CATCH. EVEN THOUGH WE HAD JUST PUT IN 13.5 GALLONS OF FUEL, THE CAR BEHAVED AS THOUGH IT WERE OUT OF FUEL. I CHECKED THE RECEIPT TO VERIFY DIESEL WAS PUT INTO THE CAR. I ALSO CALLED THE CHEVRON STATION WHERE I PURCHASED THE FUEL TO ASK IF THERE HAD BEEN A MISTAKE OR IF THEY'D HAD OTHER REPORTS OF BAD DIESEL FROM THEIR STATION. THE OWNER OF THE STATION CALLED ME BACK AND LET ME KNOW THAT HE RAN LAB TESTS TO DETERMINE WHETHER OR NOT THEIR WAS CONTAMINATION IN THE FUEL LINES (EITHER FROM GASOLINE OR FROM WATER), AND HE SAID THERE HAD NOT BEEN. CALLED THE VOLKSWAGEN ROADSIDE ASSISTANCE AND THEY SENT OUT A TOW TRUCK TO COLLECT THE CAR AND TAKE IT BACK TO THE DEALERSHIP. *TR

I HAVE A 2012 VW JETTA TDI WHICH HAS BEEN ACTING VERY STRANGE IN THE PAST 2 YEARS. RECENTLY IT HAS BEEN MORE OFTEN AND THE DEALER STATED THAT THIS IS NORMAL. AS A RESULT, I HAVE NOTICED THAT WHEN THE CAR IS PUT IN PARK, IT WANTS TO KEEP MOVING AND GOING FORWARD WITH A VERY LOUD CLUNK!!! THE CAR IS ONLY 3 YEARS OLD, ALTHOUGH IT HAS 172,000 MILES, IT IS SUPPOSED TO BE MORE RELIABLE THAN THIS. I DRIVE 100% HIGHWAY MILES, NO CITY STOP AND GO. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS ABOUT 1 YEAR OLD. THE DEALER IS AWARE OF THIS ISSUE AND STATED THAT THERE IS NO RECALL ON THE TRANSMISSION, THEREFORE THEY CANNOT HONOR A REPAIR. IN ADDITION, THERE ARE TIMES WHEN THE INDICATOR WHERE IT SAYS PARK, DRIVE, SPORT, LOCATED ON THE DASH BOARD, GOES BLANK AND THE VEHICLE STAYS IN 1ST GEAR AND WILL NOT SHIFT. I AM VERY CONCERNED AND HAVE HAD NO SUPPORT WHATSOEVER FROM THE DEALER, WHO SHOULD STAND BEHIND THE PRODUCT SOLD. *TR

WHILE ON A TRIP DRIVING 35 MPH, THE HIGH PRESSURE FUEL PUMP (HPFP) ON MY 2010 JETTA TDI FAILED, CAUSING THE CAR TO LOSE POWER. THE SQUIGGLY LIGHT CAME ON AND I PULLED INTO A PARKING LOT WHERE THE CAR STALLED AND WOULD NOT START AGAIN. HAD WE BEEN ON THE FREEWAY, IT COULD HAVE CAUSED A SERIOUS ACCIDENT, HENCE THE COMPLAINT. ALSO, I HAVE SOME CONCERN THAT VW AMERICA IS BLAMING CUSTOMERS BY SUGGESTING THIS HAPPENS WHEN GASOLINE INSTEAD OF DIESEL IS USED. I WANT TO STATE UNEQUIVOCALLY AS THE ONLY ONE WHO EVER FILLS UP THE TANK THAT I HAVE ALWAYS PUT DIESEL IN THE TANK AND HAVE A RECEIPT INDICATING I HAD PUT IN DIESEL THE DAY BEFORE THE CAR STALLED. I BELIEVE THIS MAY BE A DESIGN FLAW OF THE HPFP AND IF SO, THE CAR SHOULD BE RECALLED AND THE ISSUED FIXED. *TR

HIGH PRESSURE FUEL PUMP FAILED TRAVELING 60MPH, CAR BEGINS TO STUMBLE (MORE OFTEN THEN EVERY HUNDRED MILES-NOW LESS THAN EVERY 5 MILES), ENGINE ALMOST DIES OUT MULTIPLE TIMES, RPM DROPS TO NEAR ZERO, CHECK ENGINE LIGHT TURNS ON, HUNDREDS OF MINI METAL FLAKES FOUND IN FUEL SYSTEM/FUEL CANISTER . CAR DRIVEN TO DEALER (SHOWED PICTURE OF METAL IN FUEL CANISTER). HAMILTON IMPORTS (VW DEALER) HAD INITIAL TECH ON 081412 DIAGNOSIS PROBLEM AS "NORMAL FOR DIESEL FUEL." CALLED 081512 TO SERVICE MANAGER JOHN, LEFT MESSAGE, HE REPLIED STATING METAL IN FUEL IS "NORMAL." ON 081612 EMAIL VW OF AMERICA, IN REGARDS TO THE PROBLEM, CALL FROM SERVICE ADVISER ON 081712 AND ARE LOOKING FURTHER INTO THE PROBLEM. LATER THAT DAY, CALLED SERVICE ADVISER, THEY ORDERED A COMPLETE FUEL SYSTEM AND APOLOGIZED FOR THE INITIAL DELAY AND NOT FIXING THE CAR CORRECTLY. RECEIVED A CALL FROM THE DEALER, 082812, THE CAR IS READY FOR PICKUP. A COMPLETE NEW FUEL SYSTEM WAS INSTALLED (INJECTORS, HIGH PRESSURE FUEL PUMP(FAILED), FUEL RAIL, ELECTRIC FUEL PUMP IN TANK, ALL PIPING). *TR

I WAS TRAVELING APPROXIMATELY 45 MPH IN MY 2010 JETTA TDI WHEN THE CAR SUDDENLY STALLED WITHOUT ANY WARNING. I WAS UNABLE TO NAVIGATE THE CAR TO A SAFE PLACE AND WAS STUCK IN THE MIDDLE TWO LANES. I WAS UNABLE TO RESTART THE CAR AND HAD TO WAIT 40MIN FOR A TOW TRUCK TO ARRIVE. THE DEALERSHIP INDICATED THAT THE FUEL PUMP FAILED. THEY ARE ALSO HAVING TO REPLACE THE FUEL DISTRIBUTOR AND FILTER. *TR

WHILE EXITING A PARKING AT A STOP SIGN, WHEN ACCELERATING OUT PAST THE STOP SIGN AT APPROXIMATELY 10 MPH THE CAR'S ENGINE SUDDENLY LOST POWER AND DIED. AFTER THE VEHICLE ONCE AGAIN RETURNED TO A COMPLETE STOP, I WAS ABLE TO RESTART THE ENGINE AFTER PUTTING THE CAR INTO PARK. TAKEN INTO DEALERSHIP 10 DAYS LATER FOR SCHEDULE SERVICE AND MAINTENANCE; NOTHING OUT OF THE ORDINARY WAS FOUND. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE ABNORMALLY LOST POWER AND THEN BEGAN TO REGAIN POWER INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE ELECTRICAL CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED . THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO RETURN TO THE DEALER. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 59,000.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE VEHICLE STALLED. HE WAS ABLE TO RESTART THE VEHICLE SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 119,000.

CAR HAS HAD ISSUES 4K ON. CAR WOULD ACCELERATE ON ITS OWN FROM 70 MPH TO 75 LIKE WIDE OPEN THROTTLE. CAR WILL QUIT AT HIGHWAY SPEEDS 70 MPH (NO POWER STEERING, NO BRAKES, JUST THE SERVICE ENGINE NOW AND GLOWPLUG LIGHT ARE ON FLASHING,(50K ON) THIS HAS HAPPENED 4 TIMES, CAR WILL QUIT MAKING A RIGHT HAND TURN HITTING POTHOLE (50K ON). TOTAL DPF SYSTEM HAS BEEN CHANGED OUT TWO TIMES FROM TWO DEALERS , 3 TOTAL WITH ORIGINAL. ERRATIC EGR SIGNAL WAS ALWAYS TRIPPING CHECK ENGINE LIGHT, SOME FAULTS BUT NOT ALL ARE EXHAUST GAS RECIRC FLOW INSUFFICIENT DETECTED SPORADIC, CYLINDER 2 INJECTOR N31 OPEN CIRCUIT SPORADIC, EXHAUST AFTERTREATMENT FUEL SUPPLY CONTROL PERFORMANCE SPORADIC, THROTTLE ACTUATOR CONTROL MOTOR CIRCUIT RANGE/PERFORMANCE SPORADIC, NAVIGATION ANTENNA (GPS) SHORT TO EARTH. DEALERS HAVE SPENT OVER 20 THOUSAND DOLLARS PARTS AND LABOR, IN 4 DIFFERENT SHOPS OVER 83 DAYS (OVERNIGHT), OVER 95 INCLUDING READING CODES ONLY. OUT OF WARRANTY EXPENDITURES OVER 1 THOUSAND DOLLARS SO FAR. 69,000 MILES AND THE DEALER TECH HAS NO IDEA HOW TO FIX THIS CAR, HE STARTED OUT SAYING HE HAS NEVER SEEN A CAR HE CAN'T FIX. I HAVE OVER 50 PAGES OF DEALER DOCUMENTED FAULTS AND REPAIRS, REPROGRAMMING ECU, WAS REPLACED THIS YEAR TO SEE IF THAT WOULD FIX PROBLEMS, SOME GONE BUT NOW MAJOR ISSUES LISTED ABOVE ARE HAPPENING. REPLACED DIESEL PARTICULATE FILTER 2 TIMES, REPLACED O2 SENSORS, REPLACED EGR SENSORS AND GASKETS 2 TIMES, REPLACE THROTTLE POSITION SENSOR, REPLACED PRESSURE SENSOR. ONLY ITEM NOT

THIS VEHICLE IS A DIESEL. AS I WAS PRESSING THE ACCELERATOR TO INCREASE MY SPEED FROM A CONSTRUCTION ZONE SPEED TO 55 MPH THE ENGINE LIGHT CAME ON, THE CAR BEGAN TO SPUTTER AND ACTED AS IF NO FUEL WAS BEING INJECTED TO THE ENGINE, AS I PULLED OFF THE ROAD THE CAR KEPT RUNNING BUT IF I PRESSED THE ACCELERATOR NOTHING WOULD HAPPEN, NO MOVEMENT ON THE RPM INDICATOR. I WAS ABLE TO GET THE CAR OFF THE HIGHWAY VIA THE EXIT RAMP. IT STARTED UP AND IMMEDIATELY THE WARNING MESSAGE CAME ACROSS THE VEHICLE INFORMATION SCREEN TO SERVICE IMMEDIATELY AND I CAN'T RECALL THE EXACT WORDING BUT BASICALLY SAYING DAMAGE COULD OCCUR. CAR WAS TOWED FOR SERVICE. CAR WAS FIXED ON 4/24/2012 REPLACING THE ACCELERATOR PEDAL SENSOR AND THE ENGINE SPEED SENSOR. PRIOR TO THIS MAJOR MALFUNCTION, THE CAR HAD DIED WHILE IN TRAFFIC TWICE AT A RED TRAFFIC LIGHT, TWICE WHILE ON THE FREEWAY. ALL OCCASIONS THE VEHICLE RESTARTED AND DROVE JUST FINE. VEHICLE WAS SERVICED FOR ROUTINE 40000 NOTHING FOUND AMISS BY MECHANIC. JUST RECENTLY ON 7/12/2012 DIED @ A RED LIGHT. VEHICLE STARTED UP FINE AND NO MESSAGES ON THE SCREEN. 7/19/2012 VEHICLE WOULD NOT GO INTO GEAR AFTER STOPPING FOR 20 MINUTES, TURNED CAR OFF AND RESTARTED IT WENT INTO GEAR NO PROBLEM. ON 7/28/2012 VEHICLE AGAIN DIED @ A RED LIGHT, STARTED UP JUST FINE, NO WARNING MESSAGES. *TR

2009-2013 MODEL YEAR VOLKSWAGEN TDI VEHICLES SOLD IN THE UNITED STATES CONTAIN AN EXHAUST RESTRICTOR VALVE THAT CONTROLS THE REGENERATIVE FEATURE OF THE DIESEL PARTICULATE FILTER (DPF). THIS FLAP IS EXPERIENCING ABNORMAL FAILURE RATE BETWEEN 25000 AND 70000 MILES. VOLKSWAGEN IS DENYING CLAIMS TO REPLACE THESE EXHAUST RESTRICTOR VALVES WHEN THEY FAIL, AND IS ASKING CUSTOMERS TO PAY FOR REPLACEMENT. LONG-TERM MALFUNCTION OF THIS VALVE RESULTS IN NON-COMPLIANCE. THE VALVE DESIGN HAS BEEN UPDATED SEVERAL TIMES, INDICATING THAT A DEFECT WAS PRESENT IN THE ORIGINAL DESIGN. REFERENCE: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=275066. *TR

2010 VW JETTA TDI - HIGH PRESSURE FUEL PUMP PROBLEMS RESULTING IN PIECES DESTROYING FUEL SYSTEM. DAMAGE ESTIMATED AT $10,000. CAR SPENT ONE MONTH LAST YEAR IN THE SHOP FOR RELATED ISSUES. *TR

WHILE DRIVING ON A RESIDENTIAL STREET BELOW THE POSTED SPEED LIMIT OF 25 MPH, ODD KNOCKING NOISES WERE HEARD. THE DRIVER CAME TO A STOP AT A STOP SIGN WHERE THERE WAS A COMPLETE LOSS OF POWER - THE ENGINE HAD STOPPED. THE DIESEL INDICATOR LIGHT CAME ON. AFTER A BRIEF PAUSE, THE DRIVER TRIED TO START THE CAR UNSUCCESSFULLY. THE DRIVER THEN CALLED ROADSIDE ASSISTANCE, AND THE VEHICLE WAS TOWED TO A VW DEALER WITHIN 2 MILES OF THE INCIDENT. THE SERVICE AGENT IMMEDIATELY MET THE DRIVER, AND THE VEHICLE WAS IMMEDIATELY TOWED TO SERVICE AWAY FROM THE VIEW OF OTHER VW CUSTOMERS. AFTER 6 HOURS, THE SERVICE AGENT AT THE VW DEALER INFORMED THE DRIVER THAT THERE WAS A COMPLETE DESTRUCTION OF THE HIGH PRESSURED FUEL PUMP ALONG WITH THE NEED TO REPLACE THE ENTIRE FUEL SYSTEM. DRIVER HAS MAINTAINED DIESEL RECEIPTS AND MILEAGE LOG THROUGHOUT THE OWNERSHIP OF THE VEHICLE. 2 STALL INCIDENTS (FROM WHICH THE DRIVER WAS ABLE TO RESTART THE VEHICLE) OCCURRED 11 MONTHS EARLIER IN SEPTEMBER 2011. NO OTHER NOTABLE INCIDENTS HAVE OCCURRED. DRIVER HAS ALSO COMPLETED THE RECOMMENDED MAINTENANCE SCHEDULE BY VW AND THE SEVERAL SERVICE BULLETINS ISSUED. THE INCIDENT OCCURRED ON A SLIGHTLY WARMER DAY IN LOS ANGELES ABOUT 85 F. IT OCCURRED AFTER ABOUT 45 MILES OF FREEWAY DRIVING AND AN INITIAL 30-MINUTE STOP AT A COFFEE SHOP. THE DAY BEFORE THE INCIDENT, THE DRIVER JUST HAD RECEIVED THE VEHICLE BACK FROM AN AUTO BODY REPAIR SHOP IN WHICH EXTERIOR REPAIR WORK WAS DONE TO REPLACE THE REAR BUMPER. DAMAGE TO TH

MALFUNCTION INDICATOR, SERVICE ENGINE BEGAN FLASHING, VEHICLE SHUT DOWN AND WOULDN'T RESTART. FROM FIRST WARNING LIGHT TO SHUT DOWN WAS MAYBE 10 SECONDS OR LESS. TOWED TO DEALER AND TWO WEEKS LATER I HAD A COMPLETELY NEW FUEL SYSTEM. APPARENTLY THERE WAS METAL IN THE FUEL SYSTEM THAT GOT THERE FROM THE HPFP. DEALER REPEATEDLY SUGGESTED THAT I MUST HAVE FILLED THE TANK WITH GASOLINE INSTEAD OF DIESEL. I DON'T APPRECIATE THE SHIFT IN BLAME. I UNDERSTAND THE REPAIR (COVERED UNDER WARRANTY) RUNS CLOSE TO 10K DOLLARS. YIKES. *TR

MALFUNCTION INDICATOR, SERVICE ENGINE NOW WARNING, COMPLETE SHUT DOWN. I'VE BEEN THROUGH THIS BEFORE -- 12000 MILES AGO. TOW TO DEALER, WAIT FOR WORD. COVERED UNDER POWERTRAIN WARRANTY THIS TIME -- COMPLETE FUEL SYSTEM REPLACEMENT AGAIN. WAS TOLD THE HPFP INSTALLED THIS TIME WAS A NEW, MORE ROBUST VERSION. THIS TIME DEALER SUGGESTED THAT THE PROBLEM WAS DUE TO LOW LEVEL OF FUEL IN TANK AND SUGGESTED THAT I NEVER LET THE TANK GET BELOW 1/4. TRIED TO GET SOME ASSURANCE THAT THIS ISSUE WOULD BE COVERED IN THE FUTURE OUTSIDE OF THE STANDARD WARRANTY -- BUT DIDN'T GET ANY. A CAR SUBJECT TO FREQUENT 10000 DOLLAR REPAIRS ISN'T WORTH MUCH, IS IT? *TR

EGR VALVE: CHECK ENGINE LIGHT CAME ON, CODE P0401 FOR EGR VALVE. DEALER SAID THEY TESTED IT AND IT WAS "STICKING". NOT COVERED UNDER EMISSIONS WARRANTY. FAILED AT 45K MILES. VW PART NUMBER IS 03L-131-501-K. $700 REPAIR. *TR

TRAVELING HOME ON INTERSTATE HIGHWAY/CHECK ENGINE LIGHT CAME ON,,,,,CAR MADE FUNNY NOISE UP FRONT,,,,LOST ACCELERATION. PULLED OFF ONTO AN OFF RAMP,,,,OFF TO SIDE OF ROAD. .I TURNED VEHICLE OFF. WOULD NOT RESTART. CALLED TOW TRUCK TO BRING IT HOME. NEXT MORNING HAD IT TOWED TO DEALERSHIP WHERE PURCHASED. TOLD IT WAS A "BAD DIESEL" PROBLEM....(I'D PURCHASED 1/2 TANK DIESEL FUEL 24 HRS PRIOR TO THIS AT STATION I'D NOT BEE TO BEFORE.) SUBSEQUENTLY THEY DRAIN TANK, REPLACED FUEL FILTER, STILL WOULDN'T TURN OVER. SAID THE HIGH PRESSURE FUEL PUMP WAS DESTROYED. GELLED UP STUFF IN FILTER,,,WHAT LOOK LIKE RUST FLAKES.... ESTIMATE FOR REPAIR INTO THOUSANDS.....CALLED INSURANCE CO. AND STARTED A CLAIM FOR LOSS.CALLED VW USA. TO REPORT THIS . LAST NITE GOT PHONE CALL FROM VW LADY SAYING THE WERE GOING TO REPLACE MY WHOLE FUEL SYSTEM AND THEY WOULD COVER COST ! GOOD FOR ME , BUT NOT SURE I WANT TO KEEP A CAR THAT IS SO TOUCHY ABOUT IT'S FUEL. DEALER SHIP CALLED TODAY TO SAY THE SAME ABOUT REPAIR....AND FELT IT WAS AN ACCUMULATION OF DAMAGE FROM WATER IN FUEL.... HOW IS ONE TO KNOW WITH CONFIDENCE WHAT EXACTLY THEY ARE PUMPING FROM A DIESEL FUEL PUMP. WILL PROBABLY TRADE CAR......CAR AT SHOP FOR 1 1/2 WEEKS NOW. ...THIS HAS BEEN AN EYE OPENER. PHONE CALL LAST. *TR

SLOWLY TURNING RIGHT OUT OF PARKING LOT ON COMPLETION OF TURN CAR STALLED WITH NO INITIAL INDICATION. SHIFTED INTO PARK AND RESTARTED WITH NO PROBLEM. THIS HAS HAPPENED TWICE BEFORE PULLING INTO HOME DRIVEWAY AND STOPPING AT A STREETLIGHT. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 70 MPH WITH THE CRUISE CONTROL ACTIVATED WHEN THE TRANSMISSION LOST POWER. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 92,517. UPDATED 08/07/12*LJ UPDATED 08/07/12

FIRST INCIDENCE: DRIVING 45 MPH, GLOW PLUG LIGHT STARTS FLASHING, CAR GOES INTO LIMP MODE. DRIVE SLOWLY HOME. CALL DEALERSHIP, TOLD TO RECYCLE (TURN OFF/ON). IF LIGHT GOES AWAY SHOULD BE OKAY THEY SAID. TOOK TO DEALER TO CHECK OUT TO BE SURE. THEY FOUND NOTHING. A WEEK LATER WAS ON THE HIGHWAY AND NEEDED TO ACCELERATE AND FLASHING LIGHT AND LIMP MODE AGAIN. PULLED OVER, TURNED OFF AND ON. DROVE SLOW TO THE DEALER, CAR VERY SLUGGISH. IT IS AT THE DEALER NOW AND THEY ARE GOING TO REPLACE THE HIGH PRESSURE FUEL PUMP (HPFP). *TR

MY 2010 JETTA TDI BROKE DOWN ON ME WHILE I WAS THREE HOURS AWAY FROM MY HOME. THE SERVICE REP. SAID HE HAS HAD A FEW CARS COME IN WITH THE SAME PROBLEM. HE STATED IT WAS DUE TO BAD FUEL OR WATER IN THE FUEL LINE. I KNOW I HAD PUT DIESEL IN WHEN I FILLED UP THAT MORNING. HE STATED WE HAD PROBABLY RECEIVED BAD FUEL WHEN WE HAD FILLED UP. WE WERE ON A ROAD TRIP (8HRS ONE WAY) AND I HAD DRIVEN ABOUT 5 HOURS BEFORE IT DIED!!! WE WERE TRAVELING AT APPROX. 65 MPH WHEN THE FLASHING GLOW PLUG LIGHT INDICATOR BEGAN TO FLASH. THE CAR THEN STARTED TO LOSE ACCELERATION AND WE PULLED OVER WHERE THE ENGINE FINALLY SHUT DOWN AND IT WOULD NOT RESTART. I HAD TO HAVE THE CAR TOWED TO THE CLOSEST VW DEALER. THEY ARE REPLACING THE ENTIRE FUEL SYSTEM. HOW AM I SUPPOSED TO KNOW WHAT FUEL STATION HAS GOOD DIESEL? I KNOW THE FAULT WAS NOT MINE. I CAN'T AFFORD TO BE WITHOUT MY CAR AGAIN FOR 2 TO 3 WEEKS. AS SOON AS I GET MY CAR BACK I WILL BE TRADING IT IN EVEN THOUGH I AM UPSIDE DOWN ON MY LOAN. I LOVED MY TDI BUT WITH THIS ISSUE ALWAYS BEING A THREAT I WILL NOT BE ABLE TO RECOMMEND THIS CAR TO ANYONE. VW NEEDS TO FIX THIS ISSUE. *TR

CHECK ENGINE LIGHT CAME ON WHILE DRIVING JETTA TDI TO/FROM WORK. TOOK IT TO DEALER AND THEY REPORTED IT WAS THE HIGH PRESSURE FUEL SENSOR (VEHICLE STORING FAULT P0191). THEY REPLACED THE SENSOR (THINKING IT FAULTY), BUT THE FOLLOWING DAY THE CHECK ENGINE LIGHT CAME ON AGAIN. RETURNED THE VEHICLE TO THE DEALER AND THEY REPORTED THE SAME FAULT. DEALER KEPT VEHICLE FOR INVESTIGATION. THEIR INVESTIGATION REVEALED METAL SHAVINGS IN THE FUEL SYSTEM. THE VEHICLE REMAINED WITH THE DEALER BETWEEN 03/23-03/27 WHEREIN THEY REPLACED THE ENTIRE FUEL SYSTEM. ON THE MORNING OF 06/29 WENT TO START CAR AND COULD NOT GET IT TO START. VEHICLE WAS TOWED TO DEALER AND THE REPLACEMENT HIGH PRESSURE FUEL PUMP WAS DETERMINED FAULTY. *JS

WHEN I STARTED MY CAR, A 2010 JETTA SEDAN TDI, IT STARTED MAKING A STRANGE NOISE, BUT STILL RAN. I TRIED TO DRIVE IT OVER TO THE VOLKSWAGEN DEALER WHICH WAS APPROXIMATELY 2 MILES AWAY. I PULLED OUT ONTO THE HIGHWAY AND ACHIEVED A SPEED OF APPROXIMATELY 30MPH. THE CAR CONTINUED TO MAKE THE NOISE AND BEGAN TO LOSE POWER WITHIN A HALF MILE. I PULLED INTO THE PARKING LOT OF A SHOPPING CENTER AT WHICH TIME THE ENGINE DIED AND WOULD NOT RESTART. THE CAR HAD TO BE TOWED TO THE VOLKSWAGEN DEALER, WALLACE IMPORTS OF JOHNSON CITY, TN. IT TOOK THEM APPROXIMATELY 1 1/2 WEEKS TO GET THE PARTS IN AND REPAIR THE VEHICLE. THE SERVICE REPRESENTATIVE EXPLAINED TO MY HUSBAND THAT THERE WAS A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP, WHICH RESULTED IN METAL FRAGMENTS CONTAMINATING THE ENTIRE FUEL SYSTEM. AS A RESULT, HE WAS TOLD THAT EVERY PART WHICH CAME IN CONTACT WITH THE FUEL HAD TO BE REPLACED, INCLUDING THE FUEL TANK, FUEL LINES, FILTERS, FUEL INJECTORS, AND MANY OTHERS. THERE WAS A TWO PAGE LIST OF THE PARTS USED TO FIX MY CAR. MY CONCERN IS THAT THIS COULD HAPPEN AGAIN RESULTING IN AN UNSAFE SITUATION. FURTHER, WE ALSO HAVE 2010 JETTA TDI SPORTSWAGEN AND HAVE CONCERNS OF THE SAME PROBLEM OCCURRING AT HIGHWAY SPEEDS SINCE MY HUSBAND ROUTINELY MAKE ROUND TRIPS OF 230 MILES AT LEAST TWICE A WEEK TRAVELING MAINLY ON THE INTERSTATE. *TR

THIS WAS A HIGH-PRESSURE FUEL PUMP FAILURE. AT 03:52 ON 060812 I FILLED MY CAR'S TANK WITH 9.4 GALLONS OF DIESEL FUEL AT THE CAMINO PETROLEUM STATION AT EL CAMINO REAL 698, SOUTH SAN FRANCISCO, CA. (MILEAGE: 43375.) NOTE: I HAVE NEVER MIS-FUELLED THIS VEHICLE; I HAVE BEEN A COMMERCIAL MOTOR VEHICLE DRIVER FOR 25 YEARS. AT APPROXIMATELY 08:00, WHILE DRIVING SOUTHBOUND ON CA INTERSTATE 5 AT EXIT #262, THE GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH AND THE ENGINE'S POWER OUTPUT DECREASED. I PULLED INTO THE BUTTON WILLOW (CALIFORNIA) REST STOP, THEN INTO A PARKING STALL WHEREIN THE ENGINE STOPPED RUNNING; IT WOULD NOT START AGAIN. THE CAR WAS TOWED TO THE FAMILY AUTO GROUP VOLKSWAGEN DEALERS SHOP (IN BAKERSFIELD, CA) WHERE HIGH-PRESSURE FUEL PUMP FAILURE WAS DIAGNOSED. I HAVE BEEN INFORMED BY FAMILY AUTO GROUP'S SERVICE REPRESENTATIVE THAT VOLKSWAGEN'S POWER TRAIN WARRANTY WILL COVER THE COST OF REPAIRS. IT IS MY UNDERSTANDING THAT THE CAR'S ENTIRE FUEL SYSTEM (FROM THE FUEL TANK TO THE FUEL INJECTORS) HAS BEEN REPLACED DUE TO SYSTEM-WIDE CONTAMINATION BY METAL PARTICLES FROM THE HIGH-PRESSURE FUEL PUMP. THE COST OF REPAIRS ARISING FROM THIS SORT OF THING IS ESTIMATED TO BE FROM $6,000.00 TO $10,000.00 IN PARTS AND LABOR. *JB