Page 10 of 15 · complaints 451–500 of 702

2002 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Engine and Engine Cooling › Engine
Filed Mar 13, 200427,350 milesPA

I OWN A 2002 JETTA PURCHASED FROM A VW DEALERSHIP IN TOWSON MD IN APRIL, 02. I HAVE CLOSE TO 30000 MILES ON MY CAR. ABOUT TWO MONTHS AGO I NOTICED THAT MY OIL LIGHT CAME ON. IT WAS ABOUT 2000 MILES UNTIL MY NEXT OIL CHANGE. OIL IS CHANGED EVERY 5K MILES. WHEN I CHECKED MY DIPSTICK IT WAS DRY. I HAD TO ADD ABOUT THREE QUARTS. NOW ABOUT EVERY 1K MILES MY CAR CONSUMES ABOUT 1.5 QT OF OIL. THIS IS A BIG PROBLEM. I READ THE OWNERS MANUAL REGARDING OIL CONSUPTION WITH THE JETTA AND IT SAID IT WILL CONSUME OIL WHEN THE ENGINE IS NEW. MINE IS NOT. THERE ARE POSTS ALL OVER THE INTERNET REGARDING THIS ISSUE AND SOMETHING HAS TO BE DONE.*AK

Air Bags › Side/Window
Filed Mar 13, 2004IA

UNINTENDED DEPLOYMENT OF AIRBAG AT 55 MPH. NO CRASH INVOLVED. *AK

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Mar 10, 200494,000 milesMA

WHILE DRIVING, PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND THE VEHICLE DID NOT STOP AT THE DESIRED STOPPING POINT. MASTER CYLINDER WAS REPLACED TWICE. *AK

Air Bags › Side/Window
Filed Mar 8, 200429,000 milesAZ

WHILE DRIVE MY 2002 JETTA ABOUT 55-60MPH THE DRIVER SIDE WINDOW AND SEAT AIRBAGS DEPLOYED WITHOUT IMPACT. I DROVE MY CAR RIGHT TO THE DEALERSHIP I PURCHASED IT FROM. THEY HAD THE CAR FOR 4 DAYS TO TELL ME THAT THE COMPUTER SYSTEM STATES THAT THE CAR WAS IN A COLLISION, I DO NOT HAVE ANY DAMAGE ON MY CAR AND I WAS NOT IS AN ACCIDENT. THEY (CAMELBACK VOLKSWAGEN) OR VOLKSWAGEN OF AMERICA WILL NOT REPAIR THE DAMAGE.*AK

Tires › Sidewall
Filed Feb 26, 200432,000 milesKY

WHILE DRIVING AT 30 MPH CONSUMER REALIZED THAT THE VEHICLE WAS RIDING ON A FLAT TIRE. UPON CLOSER INSPECTION CONSUMER FOUND THAT THE TIRE HAD NUMEROUS SPLITS ON THE INSIDE SIDEWALL. ALSO, CONSUMER NOTICED THAT METAL WAS EXPOSED IN SOME OF THE SPLITS. CONSUMER TOOK THE VEHICLE TO THE TIRE DEALER, WHO ADMITTED THAT THE TIRES WERE DEFECTIVE, BUT WOULD NOT REPLACE THE TIRES FREE OF CHARGE. THE SAME THING HAPPENED IN 2002, BUT ALL OF THE TIRES WERE REPLACED FREE OF CHARGE. THE MANUFACTURER WAS AWARE OF THE PROBLEM. *AK *NM

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Feb 26, 200424,646 milesWA

THE CONSUMER SMELLED A BURNING CHEMICAL SCENT IN THE VEHICLE. THE CONSUMER THEN FELT A BURNING SENSATION IN HER HAND AND THE A SHARP PAIN. THE CONSUMER THEN DISCOVERED A HOLE IN THE SEATS FROM THE SEAT WARMER. THE CONSUMER STATED THIS IS THIRD ELECTRICAL FAILURE SHE HAS HAD WITH THE VEHICLE. *AK *JB

Fuel System, Gasoline › Fuel Injection System › Injectors
Filed Feb 24, 200429,319 milesIN

THE VEHICLE'S TDI (TURBO INJECTED INJECTION) FAILED TO START. IT WAS SAID TO BE DUE TO BUILT UP WITH CARBON AND SOOT. THE CONSUMER'S SON AND FRIEND EXPERIENCED SIMILAR PROBLEMS. *AK *SC

Engine and Engine Cooling
Filed Feb 23, 200434,125 milesMD

THE VEHICLE BURNS OIL PREMATURELY. *AK

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Feb 23, 200426,000 milesOH

DRIVER SEAT HEATER MALFUNCTIONED, BURNING THE SEAT CUSHION, MY CLOTHING AND SKIN, CAUSING MINOR INJURY.*AK

Structure
Filed Feb 19, 200489,918 milesAR

WHILE DRIVING THE ENGINE BEGAN TO MAKE A LOUD NOISE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO FOUND THAT THE MOTOR MOUNTS WERE BROKEN AND CAUSED THE ENGINE TO FALL TO THE GROUND. THE DEALER REPLACED THE ENGINE, ENGINE BLOCK, TIMING BELT AND THE LOWER SHIELD. ALSO AT 59,000 THE MANUAL TRANSMISSION HAD TO BE REPLACED BECAUSE THE CONSUMER COULD NOT SHIFT INTO REVERSE. *NM

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Feb 17, 200425,999 milesWI

DRIVER SEAT BURNED BY MALFUNCTION OF THE SEAT HEATING SYSTEM ON MY VW JETTA 2002. *JB

Engine and Engine Cooling
Filed Feb 16, 200485 milesWA

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 13, 200452,000 milesMA

IN ATTEMPT TO STOP THE BRAKE PEDAL WENT TO THE FLOOR AND THE EMERGENCY BRAKE HAD TO BE USED TO STOP. AFTER PUMPING THE BRAKES SEVERAL TIMES PARTIAL BRAKING WAS RESTORED. UPON EXAMINATION BY THE LOCAL DEALER IT WAS DETERMINED THAT THE VACCUM PUMP HAD FAILED AND THE VACCUUM HOSES WERE FULL OF HOLES. THE CAR IS A 2002 VW JETTA TDI (DEISEL) AND HAD 52000 MILES AT THE TIME OF INCIDENT. AT 50000 MILES THE CAR WAS INSPECTED AT THE DEALER ACCORDING TO VW SPECIFICATIONS AND THE DEFECT WAS OVERLOOKED. VOLKSWAGEN OF AMERICA FAILS TO UNDERSTAND THE SERIOUS NATURE OF THIS PROBLEM AND FAILS TO ACCEPT ANY RESPONSIBILITY. I AM CONCERNED THAT THERE MAY BE MANY OTHER CARS ON THE ROAD FACING THE SAME SERIOUS DANGEROUS CONDITION.*AK

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Feb 8, 200447,555 milesFL

HEATED SEATS MALFUNCTION. THIS IS THE SECOND TIME THE SEATS MALFUNCTIONED CAUSING MELTING OF FABRIC AND SMOKE, DESTROYING SEATS. LUCKILY NO ONE WAS SERIOUSLY HURT. VW REPLACED SEATS JUST 10 MONTHS AGO FOR THE SAME PROBLEM. *AK

Visibility › Glass, Side/Rear
Filed Jan 23, 2004WY

DEFECTIVE CLIPS THAT HOLD THE DRIVER'S AND PASSENGER'S DOOR WINDOW TO THE MECHANISM WHICH MOVES THE WINDOW UP AND DOWN. *PH *TT *JB

Power Train
Filed Jan 15, 200442,000 milesMA

3 ENGINE COILS HAVE FAILED AND HAVE BEEN REPLACED. NOW THE TRANSMISSION IS GONE AND THEY ARE REPLACING THE WHOLE TRANSMISSION THE LEFT FRONT DOOR LATCH HAS FAILED TOO.

Engine and Engine Cooling
Filed Jan 15, 2004IN

I HAVE A 2002 VW JETTA, AUTOMATIC, 2.0 ENGINE. I HAVE PUT 4200 MILES ON THE CAR AND HAVE HAD IT TO TWO DIFFERENT VW DEALERSHIPS TRYING TO GET A PROBLEM FIXED WITH NO LUCK. THE CAR WILL HESITATE UPON ACCELERATION FROM TIME TO TIME. I ACTS LIKE IT IS NOT GETTING THE SIGNAL TO SPEED UP. THE ENGINE DOES NOT STALL OR SPUTTER, IT SIMPLY REMAINS AT AN IDLE FOR 1 OR 2 SECONDS AND THE SLOWLY PICKS UPS SPEED. NO ENGINE LIGHTS COME ON WHEN THIS HAPPENS. THIS HAS HAPPENED AT LEAST 30 OR MORE TIMES SINCE I BOUGHT IT NEW. IT HAS NEARLY CAUSE ME TO HAVE AN ACCIDENT A COUPLE OF DIFFERENT TIMES AS I AM PULLING OUT INTO TRAFFIC. THE DEALERS CLAIM TO HAVE NEVER HEARD OF THIS BEFORE, BUT AFTER SOME SEARCHING I HAVE FOUND VERY SIMILAR COMPLAINTS FROM PEOPLE WITH THE VW PASSAT. I AM FRUSTRATED THAT NO ONE CAN SEEM TO FIX IT AND I AM CONCERNED THAT I MAY HAVE A LEMON CAR.

Power Train
Filed Jan 15, 200427,000 milesMA

THE CLUTCH COMPLETELY BLEW OUT ON MY 2002 JETTA VR6 AT 27,000 MILES ON 8/25/2003. IT IS COSTING $966 DOLLARS TO REPLACE THE CLUTCH (I WILL KNOW THE EXACT PARTS ONCE I GET IT BACK FROM THE SERVICE DEPARTMENT). I WAS TOLD BY THE VW DEALERSHIP AND VW OF AMERICA THAT THIS IS "NORMAL WEAR AND TEAR" AND NOT COVERED BY THE WARRANTY. I DO NOT RIDE THE CLUTCH AND DRIVE ALL HIGHWAY MILES. THE CLUTCH WAS NOT RUINED BY "POOR DRIVING" OR "CITY DRIVING" DESPITE WHAT VW OF AMERICA AND THE DEALERSHIP IS CLAIMING. THE CLUTCH MUST BE DEFECTIVE. I HAVE DONE RESEARCH ON THE INTERNET AND HAVE FOUND A NUMBER OF PEOPLE WHO HAVE HAD THIS PROBLEM WITH VW JETTA STANDARD TRANSMISSION CARS MADE DURING/AFTER 1999 (THE YEAR VW REMODELED THEIR CARS). THESE PEOPLE HAVE ALSO HAD THEIR CLUTCH GO OUT WITH 10,000-35,000 MILES ON THEIR CARS, WERE EXPERIENCED DRIVERS, AND WERE FORCED TO PAY FOR THE REPAIRS. ALSO, WHEN I DID GET MY CAR BACK I ASKED FOR THE PARTS THAT HAD BEEN REPLACED (SO I COULD HAVE AN INDEPENDANT MECHANIC LOOK AT THEM) AND I WAS TOLD THAT THEY HAD ALREADY BEEN SENT BACK TO THE FACTORY. THIS LEAVES ME WITH NO WAY TO DETERMINE WHAT WAS WRONG WITH THE PARTS. SINCE THEN I HAVE WRITTEN VW DEMANDING IT FIND & RETURN THE PARTS OR REFUND THE REPAIR COSTS.

Engine and Engine Cooling
Filed Jan 15, 200414,817 milesTX

THIS CAR HAS HAD TOO MANY SERIOUS PROBLEMS TO BE LIMITED TO THIS SMALL SPACE. IT IS CLEARLY A LEMON. THESE PROBLEMS SUBSTANTIALLY IMPAIR THE USE AND VALUE OF THE VEHICLE. THE CAR RECEIVED A NEW TRANSMISSION YESTERDAY AFTER WE HAD REPORTED 3 PREVIOUS TIMES THAT THERE IT REMAINED IN REVERSE AFTER SHIFTING INTO DRIVE. EACH TIME WE WERE TOLD IT WAS UNREPRODUCEABLE AND THE COMPLAINT WAS NEVER NOTED ON THE WORK ORDERS. FINALLY, THE DEALERSHIP DID RELENT AND REPLACE THE TRANSMISSION. WE ENCOUNTERED THE SAME TYPE OF TREATMENT WITH THE ENGINE BURNING OIL, AND IT WASN'T UNTIL THE ENGINE RAN COMPLETELY OUT OF OIL, THAT THE DEALER WOULD ADDRESS THE PROBLEM. THE FIRST TIME WE HAD COMPLAINED ABOUT THE OIL WAS 2 MONTHS AFTER WE HAD BOUGHT THE CAR!!!

Air BagsCrash
Filed Jan 13, 200424,000 milesCA

I WAS INVOLVED IN AN ACCIDENT IN MY 2002 VOLKSWAGEN JETTA GLI. THE REASON I PURCHASED THE CAR WAS BECAUSE OF HOW SAFE THEY WERE SUPPOSED TO BE. THEY HAVE AIRBAGS THAT COME FROM THE SIDES OF THE SEATS, DOWN FROM THE HEADLINER, AND FROM THE DASH. I HIT A CEMENT WALL AND TOTALED MY CAR, AND NONE OF THE AIRBAGS WENT OFF. NOBODY WAS INJURED, BUT THE AIRBAGS SHOULD HAVE STILL DEPLOYED.

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Jan 8, 2004IL

CONSUMER STATED WHILE TRAVELING AND WITHOUT ANY INDICATION NOTICED SMOKE COMING FROM UNDER DRIVER'S SEAT, CAUSING CONSUMER'S JACKET TO CATCH ON FIRE. CONSUMER PULLED VEHICLE OVER, AND NOTICED A BURNT HOLE IN SEAT. *AK

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Jan 7, 200426,000 milesMA

VEHICLE CAME EQUIPPED WITH SEAT HEATERS. THE LEFT DRIVER'S SIDE SEAT GOT VERY HOT WHEN THE HEATER WAS ON. THIS RESULT IN CONSUMER BEING BURNT. *AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Jan 6, 200428,000 milesOH

CONSUMER INSTALLED A DRIVER'S SIDE SEAT WARMER. IT BEGAN TO SMOLDER AND BURN A WHOLE IN THE DRIVER'S SIDE SEAT.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Jan 6, 2004PA

WHILE DRIVING 45 MPH DRIVER APPLIED BRAKES AND PEDAL WENT TO THE FLOOR. THIS CAUSED THE VEHICLE TO SKID INTO A TREE. BOTH AIR BAGS DID NOT DEPLOY. *AK

Air Bags › Side/Window
Filed Jan 3, 2004AZ

I OWN A 2002 VW JETTA THAT I HAVE HAD NUMEROUS PROBLEMS WITH. THE MOST RECENT INCIDENT OCCURRED ON DECEMBER 29, 2003. MY PASSENGER SIDE PANEL AIR BAG DEPLOYED WHILE I WAS DRIVING. THERE WAS SOMEONE IN THE PASSENGERS SEAT AND I AM THANKFUL THAT HE WAS NOT INJURED. THE DEALER HAS HAD MY CAR FOR 5 DAYS NOW. THEY ARE WAITING FOR VW TO INVESTIGATE BECAUSE THEY DON'T SEE HOW THE AIRBAG COULD DEPLOY ON ITS OWN. THERE IS SOME REAR DAMAGE THAT IS OVER A YEAR OLD AND THEY ARE TRYING TO RELATE THE AIRBAG ISSUE WITH THE OLD DENTS. I DON'T FEEL SAFE IN MY VW AND I CERTAINLY DON'T TRUST IT. *AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 29, 200322,000 milesWI

I TURNED MY HEATED SEAT ON AND 5-7 MINUTES INTO THE DRIVE I NOTICED A BURNING SMELL AND REALIZED MY SEAT WAS REALY HOT. I TURNED THE HEATED SEAT OFF AND BURNING STOPPED. UPON VISUAL INSPECTION I NOTICED A HOLE BURNT INTO SEAT AND A SINGED DIME SIZED MARK ON MY COAT. I HAVE BEEN WITHOUT MY CAR NOW FOR 24 DAYS AND I AM STILL WAITING FOR THE PART TO GET IN THE COUNTRY. *AK

Power Train › Clutch Assembly
Filed Dec 23, 200322,000 milesMI

MY VEHICLE WAS REPURCHASED BY VWOA (VOLKSWAGEN OF AMERICA) FROM THE FIRST OWNER FOR A RECALL PROBLEM. WHEN I PURCHASED THIS VEHICLE IT CAME WITH AN ALL INCLUSIVE 12 MONTH/12,000 MILE WARRANTY AND THEN THE REST OF THE 4 YEAR/50,000 MILE WARRANTY. AT 11,700 MILES THE CLUTCH STARTING STICKING AND WOULDN'T SHIFT, THE CAR ALSO WOULD GO TO HIGH RPMS WHEN ACCELERATING, EVEN IF ONLY A LITTLE. THE NEXT DAY, I GOT OUT TO GET GAS AND I SMELLED BURNING. I LOOKED UNDER THE HOOD AND I COULD TELL SOMETHING WAS BURNT. I CALLED VW FIRST THING MONDAY MORNING AND HAD IT TOWED TO THEM. THEY TOLD ME THAT THE CAR "MAY BE" UNDER WARRANTY. I HAVE A DOCUMENT THAT CLEARLY STATES THAT IT IS. THEY CONTACTED THEIR SERVICE REP, FRED HINGLE, AND WAS TOLD THAT IF IT WAS NOT "WEAR AND TEAR" THAT IT WOULD BE COVERED. WELL VW TORE THE CAR APART, AND AFFIRMED THAT IT MUST BE WEAR AND TEAR, DO TO THE BURNT CLUTCH AND FLYWHEEL. AFTER THIS I DID SOME RESEARCH AND FOUND THAT MANY PEOPLE AT MYVWLEMON.COM HAVE HAD PROBLEMS WITH THE CLUTCH GOING OUT AT 9,000 TO 26,000 MILES, INCLUDING CAR AND DRIVER GUIDE, WHO TEST DROVE THE JETTA AND HAD THE CLUTCH GO OUT AT 26,000 MILES, AND THESE ARE PROFESSIONAL DRIVERS! THEY TOLD ME THE REPAIRS WOULD TOTAL 1551.00 DOLLARS ALMOST 10% OF WHAT I PAID FOR THE CAR. MR. HINGLE THE CORPORATE REP REFUSES TO SPEAK WITH ME. I BELIEVE THE CLUTCH USED IN THIS MODEL AND YEAR IS INDEED DEFECTIVE AND VWOA REFUSES TO DISCLOSE IT.

Air Bags › Side/Window
Filed Dec 21, 2003TN

WHILE DRIVING ON I 75 S FROM CHATTANOOGA, I HEARD A LOUD POP AND SAW SMOKE. THINKING A TIRE HAD BLOWN, I PULLED OVER. I REALIZED THE PASSENGER SIDE AIRBAGS HAD DEPLOYED. TRIPLE A TOOK THE CAR TO THE DEALERSHIP AS I WAS TERRIFIED TO DRIVE IT. IT HAS BEEN TWO WEEKS AND I STILL HAVE NOT GOT MY CAR BACK OR EVEN BEEN TOLD IF THEY WILL FIX IT. THE DEALER IS HAVING TO E MAIL PICTURES TO VW TO SHOW THAT NO DAMAGE WAS DONE. THEY ARE SAYING A SENSOR WENT OFF. NO DOUBT! IT IS OBVIOUS TO ME AND MY WITNESSES THAT THIS IS A MANUFACTURE DEFECT THAT SHOULD BE COVERED. I HAVE RESEARCHED AND FOUND THAT I AM NOT THE ONLY PERSON THIS HAS HAPPENED TOO. I PLAN TO INVESTIGATE IT FURTHER TO FIND OUT WHAT CAN BE DONE, BEFORE SOMEONE IS KILLED IN A JETTA. *AK

Power Train › Automatic Transmission1 injured
Filed Dec 19, 2003IL

WHILE DRIVING AT 40 MPH TRANSMISSION LOCKED UP. AS A RESULT, DRIVER SUSTAINED A CERVICAL STRAIN INJURY. *AK

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Dec 16, 200333,400 milesMI

I WAS DRIVING AND NOTICED MY HIP HAD AN ITCH. I ITCHED IT AND IT SORT OF WENT AWAY. THE NEXT DAY THE SAME THING HAPPENED, BUT I TOUCHED THE SEAT IN MY CAR, AND THAT IT WAS REALLY, REALLY HOT. I STOPPED AND LOOKED, AND THE LEATHER WAS A BIT DEFROMED, AND I NOTICED A BURNING SMELL. THE HEATING ELEMENTS IN MY 2002 VW JETTA TDI WERE OVERHEATING, AND COULD HAVE CAUGHT ME OR THE CAR ON FIRE. I AM GONG TO THE DEALER TO HAVE IT LOOKED AT IN 2 DAYS. *AK

Tires › Tread/Belt
Filed Dec 10, 20039,000 milesKY

ALL FOUR TIRES EXPERIENCED TREAD SEPARATION. THE CONSUMER IS CONCERNED THAT MAY CAUSE A SEVERE BLOWOUT WHILE DRIVING. *AK *NLM SERVICE MANAGER NOTED HE HAS SEEN OTHER FAILURES LIKE THESE AND THERE MAY BE A TREND. *PH

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 5, 200332,000 milesNV

WHILE DRIVING UNDER 55 MPH CONSUMER NOTICED THAT THE DRIVER'S SEAT WAS BECOMING TOO HOT. CONSUMER PARKED THE VEHICLE AND DISCOVERED THAT THE HEATING UNIT BURNED A HOLE IN THE LEATHER SEAT AND IN CONSUMER'S PANTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THE CONSUMER THAT A NEW SEAT HEATER WAS NEEDED.*AK WHILE DRIVING CONSUMER NOTICED THAT THE DRIVER'S SEAT WAS BECOMING TOO HOT. CONSUMER PARKED VEHICLE AND DISCOVERED THAT THE HEATING UNIT HAD BURNED A HOLE IN THE LEATHER SEAT AND IN THE CONSUMER'S PANTS. VEHICLE WAS TAKEN TO THE DEALER WHERE CONSUMER WAS INFORMED THAT THE SEAT HEATER NEEDED TO BE REPLACED.*MR

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 5, 2003NJ

MY ELECTRONICALLY HEATER DRIVER SEAT OF MY 2002 VW JETTA OVERHEATED AND BURNED MY SEAT CUSHION. *JB

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Dec 3, 200328,000 milesNV

THE CONSUMER SMELLED SMOKE WHILE TRAVELING WITH THE DRIVER'S SIDE SEAT HEATER ON. THE CONSUMER OPENED THE DRIVER'S SIDE WINDOW AND THE DRIVER'S SEAT CAUGHT ON FIRE AND BURNED THE CONSUMER. *AK *SCC *JB

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Dec 3, 2003NV

VEHICLE'S SEAT HEATER CAUGHT ON FIRE.*MR CONSUMER SMELLED BURNING AND ROLLED DOWN THE WINDOW ABOUT THREE INCHES DUE TO THE RECENT FOREST FIRES. SHE THEN FELT A BURNING SENSATION, LOOKED DOWN AND SAW A 6-8" FLAME COMING UP HER LEFT SIDE. SHE WAS BURNED AS WELL AS HER CLOTHING AND SEAT. CONSUMER PULLED OVER TO THE SIDE OF THE ROAD. PICTURES WERE SENT TO NHTSA VIA EMAIL. *PH

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Dec 1, 200362,000 milesME

THE FRONT DRIVERS SEAT OF MY 2002 VW JETTA SEDAN GOT EXTREMELY HOT WHILE I WAS SITTING ON IT CAUSING THE LEATHER SEAT TO START TO BURN AND MY BUTTOCKS TO BURN SLIGHTLY AS WELL.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 29, 2003NC

I HAVE A 2002 1.8T VOLKSWAGEN JETTA - I HAVE EXPERIENCED NUMEROUS FAILURES. 1)RADIO HAS FAILED TWICE - IN EACH INSTANCE FAULT WAS TRACED TO A FUSE - FOLLOWING RADIO FAILURE I EXPERIENCED REPEATED DEAD BATTERIES UNTIL THE RADIO WAS REPAIRED. 2) ABS FAILURE DETECTED WHEN I WAS GETTING MY RADIO FIXED THE SECOND TIME 3)VEHICLE HAS FAILED TO START ON TWO OCCASIONS - I WAIT A MINUTE AND TRY AGAIN - IT WORKED 4)MY WINDOW FELL INTO THE DOOR 5)I EXPERIENCED AN ACTIVATION OF NUMEROUS ENGINE FAULT LIGHTS THAT RESET FOLLOWING ENGINE RESTART 6)THE COATING ON INTERIOR DOOR HANDLE SURFACES PEELS OFF EASILY 7)THE CHROME RING AROUND THE SHIFT KNOW IS PEELING. *AK

Seats
Filed Nov 25, 200332,000 milesNY

FRONT LEFT (DRIVER'S SIDE) SEAT MATERIAL SPLIT ON THE SEAM HOLDING THE FRONT MATERIAL TO THE SIDE MATERIAL. DIRECTLY UNDER THE SPLIT IS A METAL BRACKET THAT IS NOT PADDED. THIS BRACKET LIKELY CAUSED THE SEAM TO SEPARATE. VOLKSWAGEN OF AMERICA (VOA) HAD ME BRING THE VEHICLE IN TO ONE ONTO VOLKSWAGEN FOR INSPECTION. REPAIR OR REPLACEMENT WAS DENIED BY THE SERVICE MANAGER (CARL SCHIDZICK) DENIED THE CLAIM BECAUSE I WAS BEYOND THE 12,000 MILE WARRANTY. THE VOA REGIONAL SERVICE MANAGER WHOSE NAME WAS REFUSED TO ME BACKED UP THE DEALER AND REFUSED REPAIR/REPLACEMENT. VOA WOULD NOT PROVIDE A COPY OF THEIR REPORT, WOULD NOT PROVIDE CONTACT INFORMATION FOR THE REGIONAL SERVICE MANAGER AND WOULD NOT ALLOW ANY APPEAL. THEY SAID THEY HAVE RECEIVED NO COMPLAINTS REGARDING SEAT MATERIAL FAILURE ON JETTAS. IF THE SEPARATION HAD OCCURRED BEFORE 12,000 MILES THEY SAID THEY WOULD HAVE REPAIRED OR REPLACED THE ITEM. MY NEW CAR SEAT COVER BLOCKS DEPLOYMENT OF THE SIDE AIRBAG. *LA

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Nov 25, 200300

VOLKSWAGEN JETTA GLS 2002 THE HEATED SEAT ON THE DRIVER'S SIDE STARTED TO SMOKE DUE TO FAULTY WIRING. *LA

Visibility › Power Window Devices and Controls
Filed Nov 24, 2003CA

THE POWER WINDOW CONTROLS STOPPED FUNCTIONING AND CAUSED ALL FOUR WINDOWS NOT TO GO DOWN, THEREFORE THE DOORS HAD TO BE MANUALLY LOCKED. THE DEALER FOUND THAT THE COMFORT CONTROL CENTER MODULE HAD TO BE REPLACED. VOLKSWAGEN AGREED TO PAY HALF THE REPAIR COST. *AK NLM

Electrical System
Filed Nov 24, 200334,000 milesVA

EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 18, 200329,000 milesMD

WITHIN 30 SECONDS OF STARTING VEHICLE AND TURNING ON THE SEAT WARMER CONSUMER SMELLED SMOKE, AND FELT A BURNING SENSATION ON THE LEGS. DRIVER'S SIDE SEAT HEAT COIL BURNED OUT THROUGH THE SEATS UPHOLSTERY. CONSUMER TURNED SEAT WARMER OFF BEFORE BURN INJURIES WERE SUSTAINED.*AK *NLM

Air Bags › Side/Window
Filed Nov 12, 2003NJ

WAS DRIVING 15-20 MPH, WHEN THE VEHICLE RAN OVER A POTHOLE. THE SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE MANUFACTURER AND THE DEALERSHIP WERE CONTACTED. CONSUMER DIDN'T TAKE THE VEHICLE TO DEALERSHIP TO HAVE MECHANIC CHECK. PLEASE PROVIDE FURTHER INFORMATION. *PH

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 10, 2003MI

THE DRIVER'S SIDE SEAT HEATER OVERHEATED AND BURNT A HOLE THROUGH DRIVER'S PANTS, BUT DIDN'T BURN THE DRIVER'S LEG. *AK

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Nov 10, 2003MD

THE SEAT WARMER OF MY 2002 VOLKSWAGON JETTA MALFUNCTIONED AND STARTED A FIRE WITHIN THE SEAT. THERE WAS SMOKE AND A FLAME INSIDE THE SEAT. IT BURNED THE PANTS I WAS WEARING. AND BURNED MY LEG SLIGHTLY.*AK ***WHEN I CALLED THE SERVICE CENTER TO SCHEDULE AN APPOINTMENT TO FIX THIS PROBLEM, THEY SAID "YEAH, THAT'S BEEN HAPPENING, WE'RE CALLING THE CARS 'HOT PANTS'" THEY ALSO TOLD ME THAT THE SEATS ARE ON BACK ORDER, AND THAT THEY HAVE HAD A CAR THERE FOR OVER A WEEK THAT HAD THE SAME PROBLEM.

Tires › Sidewall
Filed Nov 6, 200319,000 milesKY

WHILE HOME ON LEAVE, MY SON HAD A FLAT. UPON TAKING THE TIRE OFF, WE DISCOVERED THE INSIDE SEPARATING. ALMOST LIKE A SLIT ON THE INSIDE WALLS. UPON FURTHER INSPECTION, ALL FOUR TIRES WERE THE SAME. WE HAD TO REPLACE ALL FOUR. THESE ARE THE EAGLE RSA, HIGH PERFORMANCE TIRES, WITH LESS THAN 20000 MILES ON THEM. FOUR BLOWOUTS WAITING TO HAPPEN. *AK

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Nov 6, 200322,100 milesWI

WHILE DRIVING I SMELLED SOMETHING BURNING. AS I PULLED OVER I FELT I WAS BEING BURNED ON MY UPPER LEFT LEG (REAR END). I GOT OUT AND CHECKED AND MY SEAT HEATING UNIT HAD BURNED THROUGH THE SEAT, THROUGH MY PANTS AND COAT AND BURNED MY SKIN.*AK

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Oct 31, 200341,400 milesCA

UPON STARTING VEHICLE AUTOMATIC TRANSMISSION SHIFT INDICATOR AND BRAKE LIGHT ILLUMINATED ON THE CONSOLE. WHEN THIS OCCURRED DRIVER WAS UNABLE TO REMOVE THE GEAR SHIFTER FROM PARK. *AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Oct 30, 2003OH

WHILE DRIVING CONSUMER SMELLED A BURNING ODOR COMING FROM INSIDE THE VEHICLE. CONSUMER PULLED OVER TO INVESTIGATE THE SMELL, AND NOTICED THAT DRIVER'S SEAT WAS BURNING. CONSUMER TOOK VEHICLE TO THE DEALERSHIP.*AK

Electrical System › Ignition › ModuleFire
Filed Oct 29, 20036,000 milesCO

SINCE BUYING MY JETTA NEW IN 2002. I HAVE HAD NOTHING BUT PROBLEMS. TWICE THE IGNITION COILS FAILED, AND I HAD TO HAVE THE CAR TOWED. THEY WOULDN'T REPLACE ALL THE DEFECTIVE COILS THE FIRST TIME. SO, NOW THAT I KNOW MY CAR IS UNRELIABLE, I WON'T BE USING IT FOR LONG TRIPS, WHICH WAS MY MAIN REASON FOR BUYING THE CAR. THEN LAST NIGHT ON MY WAY DOWN THE ROAD, THE HEATED SEAT CAUGHT ON FIRE AND BURNED A WHOLE IN MY SEAT, NOT TO MENTION WHAT IT DID TO ME AS I WAS DRIVING. THIS CAR JUST SEEMS TOTALLY UNSAFE. FIRST THERE IS NO POWER WHEN THE IGNITION COILS FAIL, THEN THE DRIVER SEAT CATCHES ON FIRE AS I AM DRIVING DOWN THE ROAD. OF COURSE THE DEALER CAN'T GET ME IN UNTIL LATER THIS WEEK.*AK

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →