2002 Volkswagen Jetta complaints

2002 JETTA TDI DEVELOPED ODOR ON THE INTERIOR AT 20000 MILES. NATIONAL VOLKSWAGEN IN JACKSONVILLE, NC HAS SERVICED PROBLEM SEVERAL TIMES WITHOUT CORRECTION OF ODOR PROBLEM. THEY CLAIM ODOR WILL GO AWAY SINCE THEY CLEANED OUT AIR CONDITIONER BOX BY REMOVING THE ENTIRE DASH. NATIONAL ALSO DISCOVERED PROBLEM IN A NEW 2004 PASSAT. ODOR STILL EXISTS. CAR HAS BEEN DETAILED, SPRAYED WITH NO IMPROVEMENT. VARIOUS PEOPLE HAVE SAT IN CAR AND WITNESSED ODOR. CUSTOMER SERVICE AT VOLKSWAGEN OF AMERICA TAKES WORD OF THE DEALER THAT PROBLEM IS FIXED AND ODOR WILL GO AWAY ONE DAY. *AK

ELECTRICAL PROBLEM, COOLANT LEAKED IN MECHANICAL SYSTEM, CAUSING LOSS OF POWER. REQUIRING REWIRING OF ENTIRE ELECTRICAL SYSTEM. *BF THE COIL SPRING FAILED WHICH CAUSED THE VEHICLE TO HAVE NO POWER, THE DRIVERS SIDE WINDOW FAILED, THE CONSUMER DID HOWEVER RECEIVE A RECALL NOTICE REGARDING THE MATTER, BUT THE PROBLEM HAD ALREADY OCCURRED. THE REAR PASSENGER TAIL LIGHT WAS OUT. *JB

DRIVER'S SEAT HEATER WAS OVERHEATING AND BURNING THROUGH THE SEAT COVER. DEALER WAS CONTACTED.*AK

VEHICLE WAS EQUIPPED WITH AN ASR LIGHT AND WHEN DRIVING ON A SMOOTH ROAD THE ASR LIGHT WILL COME ON ,AND THE VEHICLE WILL DOWN SHIFT. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT AFTER EXAMINING THE VEHICLE THERE WAS NOTHING THEY COULD DO. THEY WERE COMPLETELY BAFFLED, CLEARED OUT THE CODES, AND REPLACED THE BRAKE LIGHT MODULES, BUT WERE UNABLE TO SOLVE THE TRANSMISSION PROBLEM. ALSO, HEATED SEATS OVERHEATED. CONSUMER WA S FURIOUS. *AK

A FIRE STARTED UNDER THE DRIVER SIDE OF THE VEHICLE WHILE DRIVING AT 40 MPH. VEHICLE WAS TAKEN TO THE DEALER. *AK

WHILE DRIVING, THE LEFT SIDE VIEW MIRROR CASING/ COVER FELL OFF. *JB THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THE PART WOULD NOT BE REPLACED UNDER WARRANTY. THE DEALER CONCLUDED THAT THE PART FELL OFF DUE TO EXTERNAL CIRCUMSTANCES. THE CONSUMER BELIEVES THERE IS A DEFECT. *NM

WHILE DRIVING AIR BAGS DEPLOYED. AFTER BEING INSPECTED BY THE MANUFACTURER, THEY STATED THAT THERE WAS CRASH DAMAGE. HOWEVER, VEHICLE WAS NOT DAMAGED. INSURANCE COMPANY INSPECTED VEHICLE, AND STATED THERE WAS NO DAMAGE, BUT THERE WAS A DEFECT IN THE AIR BAGS.*AK

CONSUMER RECEIVED RECALL 04V096000 CONCERNING BRAKE LIGHT SWITCH. DUE TO THE BRAKE LIGHT SWITCH BEING DEFECTIVE THE GEAR SHIFT COULD NOT BE MOVED OUT OF PARK.*AK THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *NM

WHILE DRIVING OUR 2002 VOLKWAGEN JETTA, MY WIFE SET THE SEAT WARMER TO "5" (THE HIGHEST LEVEL). SHE SAID THAT SHE "SMELLED SOMETHING FUNNY," AND THEN RECEIVED A MINOR BURN ON HER LEFT LEG. CORRECTIVE ACTION WAS TO TURN THE SEAT HEATER TO "0" (OFF). NO PARTS HAVE BEEN REPLACED PENDING A RESPONSE FOR SERVICE FROM VOLKSWAGEN OF AMERICA, INC.*AK

CURTAIN AIRBAG ON PASSENGER'S SIDE, SEAT AIRBAG ON THE PASSENGER'S SIDE , AND THE DASHBOARD AIRBAG COVER FELL OFF. DEALER REFUSED TO REPAIR IT. *AK WHILE DRIVIGN THE CONSUMER HEARD ALOUD BANG. THE PASSENGER SIDE AIR BAG HAD DEPLOYED ALTHOUGH THERE WAS NO IMPPACT. NO INJURIES WERE STATED. *NM

AFTER I WAS PULLED OUT OF A PARKING SPOT, THE DOORS CLICKED AS IF THEY WERE GOING TO LOCK AUTOMATICALLY AS THEY NORMALLY DO AT 10 MPH. THE CLICK SOUNDED FUNNY, SO I LOOKED AT THE DOOR LOCKS AND NOTICED THAT THEY HADN'T LOCKED. SOON THEREAFTER, THE BATTERY ON THE CAR STOPPED, WHICH I NOTICED BECAUSE I COULDN'T ACCELERATE AND I COULDN'T TURN THE STEERING WHEEL. I STARTED THE CAR AGAIN, WITHOUT A PROBLEM. THE AIRBAG LIGHT WENT ON AND STAYED ON AND I NOTICED THAT THE LIGHTS IN THE BACK SEAT OVER THE DOORS STAYED ON THOUGH. I TRAVELED TO MY NEXT STOP AND THE LIGHTS IN THE BACK SEAT WENT OUT. I THEN STARTED TOWARD MY NEXT STOP AND HAD REACHED 25 MPH WHEN THE SIDE AIRBAG IN THE DRIVER'S SEAT EXPLODED. I CALLED THE DEALER TO SEE IF THE CAR WAS SAFE TO DRIVE, THEY SAID IT WAS. I THEN STARTED DRIVING TO THE DEALER WHEN THE BATTERY CUT OUT AGAIN; I COULD TELL BECAUSE I COULD NOT STEER AND I COULD NOT ACCELERATE. I PULLED OVER TO A SAFE SPOT AND CALLED FOR A TOW TRUCK. WHILE I WAS SITTING IN THE PARKED CAR WITH THE A/C ON WAITING FOR THE TOW TO ARRIVE, THE PASSENGER-SIDE CURTAIN AND SEAT AIRBAGS DEPLOYED. THE CAR IS CURRENTLY AT THE DEALER SO THEY CAN INVESTIGATE IF THERE WAS A MALFUNCTION. NO, I'M NOT KIDDING, THAT'S WHAT THEY SAID. *JB

WHILE DRIVING ON A SLIGHT DOWNGRADE, DURING CLEAR WETHER, ON A DRY ROAD, MY BRAKES LOCKED UP. THIS WAS PRECEEDED BY A LOUD DECOMPRESSING SOUND, IMMEDIATELY AFTER WHICH THE BRAKE PETAL WENT TO THE FLOOR OF ITS ON VOLITION. MY FOOT WAS NO WHERE NEAR THE BREAK PETAL. THIS CAUSED ME TO SKID ON THE DRY PAVEMENT AND LEFT ME EXTREMELY CLOSE TO A DITCH. AS SOON AS THE CAR STOPPED MOVING THE BRAKES RETURNED TO NORMAL. THIS OCCURED TWICE MORE DURING THE MILE TO MY HOME. IT WAS TOWED TO THE DEALERSHIP. "NO FAULT CODES" WERE IN THE COMPUTERS MEMORY. INITIAL DIAGNOSIS - INTERMITTENT OCCURANCE OF AN UNKNOWN NATURE. MY CONCERN IS THAT IF THIS OCCURED ON A BUSY HIGHWAY I MAY HAVE BEEN STRUCK IN THE REAR BY ANOTHER VEHICLE, INJURED OR DIED AND NO-ONE WOULD HAVE KNOWN IT WAS A BRAKE MALFUNCTION. MY CONCERNS WERE HEEDED AND A TECH WAS ASSIGNED TO DRIVE THE VEHICLE HOME THAT EVE. THE BRAKE LOCK-UP OCCURED SEVERAL TIMES TO HIM WHILE DRIVING SLOWLY. IT WAS ONCE AGAIN TOWED TO THE DEALERSHIP. THEY ARE REPLACING THE BRAKE BOOSTER BUT ARE NOT SURE THIS IS THE EXACT CAUSE OF THIS PROBLEM. I AM CONCERNED TO SAY THE LEAST. THIS IS MY ONLY VEHICLE. IS THERE A RECALL OR INVESTIGATION? ARE THERE DEATHS ATTRIBUTED TO THIS FAILURE? COULD THERE BE UNREPORTED DEATHS DUE TO THIS DEFECT? WHY WAS THERE NO FAULT IN THE COMPUTER? VEHICLE BEING REPAIRED @ SPEEDCRAFT VW, WAKEFIELD, RI, (401) 783-3303. *AK

TURNING INTO DRIVEWAY, HEARD A "POP" AND THEN WATCHED THE FRONT PASSENGER WINDOW SHAKE AND RATTLE ITS WAY DOWN, WITHOUT THE POWER WINDOW BUTTONS BEING DEPRESSED. WINDOW REMAINED TRAPPED DOWN IN THE DOOR, UNTIL THE DEALER FINALLY LOOKED AND IT AND DETERMINED THE SCREWS AND PINS HOLDING THE WINDOW TRACK IN PLACE HAD CRACKED. *JB

WAS CURRENTLY DEPLOYED IN SUPPORT OF OPERATION IRAQI FREEDOM FOR MORE THAN A YEAR, MY CAR WAS AT MY PARENTS, BEING DRIVEN ONCE OR TWICE A WEEK TO KEEP ENGINE IN GOOD SHAPE. SOME OF THESE THINGS HAVE BEEN SINCE RETURNING IN APRIL 2004, OTHERS HAPPENED PRIOR TO LEAVING IN FEBRUARY 2003. IT'S A 2002 JETTA GLS. I SHOULDN'T BE HAVING THESE TYPE OF PROBLEMS THIS SOON. 1. OIL PLUG ON OIL PAN IS ALMOST STRIPPED FROM GETTING OIL CHANGES (ADVISED BY 3 DIFFERENT GARAGES). CURRENTLY ATTEMPTING TO GET A NEW PLUG, AN OVERSIZED ONE PER 2 GARAGES. 2. PATCHES OF PAINT SEEM TO BE ALMOST CHIPPING AWAY (ON SEVERAL SPOTS ALL OVER THE CAR). TOOK IT TO THE DEALER & THEY SAID IT WAS DUE TO BIRD POOP. MY CAR STAYS IN A GARAGE & GETS WASHED BI-WEEKLY. 3. THE COATING ON BOTH INSIDE DOOR HANDLES IS PEELING. 4. THE WINDOW MECHANISM NEEDED FIXED. DEALER FIXED. 5. RECALL ABOUT BRAKE LIGHT FIXED BY DEALER. *JB

I WAS DRIVING ALONG HIGHWAY 50 AND ALL OF A SUDDEN THE PASSENGER SIDE, DOOR AND SEAT AIR BAGS DEPLOYED. THE ELK GROVE VOLKSWAGON DEALERSHIP IS ACCUSING ME OF RUNNING OVER SOMETHING AND I KNOW THAT I DIDN'T. I WAS GOING 65 MPH AND IF I WOULD HAVE RAN OVER SOMETHING TO JOLT MY CAR ENOUGH TO DEPLOY MY AIRBAGS, I'M SURE ALL OF THEM WOULD HAVE DEPLOYED, AS WELL AS, I WOULD HAVE BEEN AWARE OF SOME TYPE OF COLLISION.

AIRBAG UNIT LIGHT CAME ON FOR A THIRD TIME. VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS FOR REPAIRS. *AK

THE FRONT LEFT TIRE WENT FLAT AFTER VEHICLE WAS SITTING FOR A MONTH, AND THE FRONT RIGHT TIRE BLEW OUT WHILE DRIVING BECAUSE OF CRACKS IN THE SIDEWALL. ALSO, THE 2 REAR TIRES DEVELOPED CRACKS IN THE SIDEWALL. *AK

PURCHASED CAR IN JANUARY 2002 NEW FROM DEALER, IN SHOP 2 DAYS LATER TIRE NOT INSTALLED, CAUSING IT TO GO FLAT, HAPPENED AGAIN 2 DAYS AFTER THAT, AND AGAIN THE NEXT WEEK, FINALLY RIMS AND TIRES WERE REPLACED PROBLEM SOLVED. THEN HAND BRAKE FAILED, IN SHOP TO FIX, 2 WEEKS AFTER IT WAS RETURNED FAILED AGAIN, FIXED, THEN 3 WEEKS AFTER THAT IF FAILED AGAIN, THEN THE WINDOW BRACKETS BROKE, THEN ENGINE FAILED THAT WAS SUPPOSEDLY ON A RECALL PART, WAS FIXED, THEN IT FAILED A FEW MONTHS LATER AGAIN, SUPPOSEDLY FIXED, THEN IT FAILED AGAIN ONLY THIS TIME THEY SAID IT WAS THE CATALYTIC CONVERTER, THEN IT FAILED AGAIN THIS TIME THEY SAID IT WAS THE OIL PUMP AND HOSE AND BLAMED THAT ON US, THEN IT FAILED AGAIN, WAS FIXED, AND NOW IT IS COMPLETELY DOWN AGAIN. *AK

RELATED TO NHTSA RECALL NO. 04V096.I AM THE LESSEE OF A 2002 VW JETTA THAT HAS EXPERIENCE A BRAKE LIGHT MALFUNCTION FOUR (4) TIMES IN THE PAST 24 MONTHS. THE LATEST FAILURE OF THE BRAKE LIGHTS ON THE VEHICLE CAUSED A FAILURE OF THE LIGHTS ON DECELERATION FOLLOWED BY THEM BEING STUCK IN THE ON POSITION WHILE PARKED. WHILE REPEATED REPAIRS OF THIS RECURRING PROBLEM (BY THE VW DEALERSHIP) SEEM TO RECTIFY THE ISSUE FOR A PERIOD OF TIME, THE ISSUE RETURNS. THE LATEST INCIDENT NEARLY CAUSED A REAR-END COLLISION ON A HIGH-WAY OFF-RAMP. MAINTENANCE RECORDS OF THIS RECURRING PROBLEM WERE REVIEWED BY VW CORP. FACTORY REP. AND THE OPINION OF VW IS THAT THEY WILL ENTERTAIN NO FURTHER INVESTIGATION OF THIS INCIDENT OR REPAIR, NOR WILL THEY ALLOW ME TO TURN THE VEHICLE IN AFTER FOUR (4) INSTANCES OF BRAKE LIGHT MALFUNCTIONS WITHIN 24 MONTHS. ACCORDING TO THE MAINTENANCE RECORDS, THE VEHICLE HAS THE RECALL BRAKE LIGHT SWITCH INSTALLED AND STILL HAS HAD FAILURES OCCUR.*AK

WAS IN AN AUTOMOBILE ACCIDENT AND WAS HIT SQUARE IN THE SIDE OF THE CAR AT 45 MPH. DAMAGE WAS DONE TO ENTIRE LEFT SIDE OF VEHICLE. NO AIR BAGS DEPLOYED. I HAVE FRONT AND SIDE AIR BAGS. CALLED VOLKSWAGEN TO DETERMINE WHERE SENSORS ARE, AND THE SENSOR ON THE SIDE IS WHERE I WAS HIT. I DID SOME RESEARCH THROUGH NHTSA REPORTS ON VOLKSWAGEN, SEEMS THERE ARE A SUFFICIENT AMOUNT OF CONSUMER COMPLAINTS WITH THE AIRBAGS, MANY OF WHICH STATE VOLKSWAGEN DIDN'T WANT TO DISCUSS OR TAKE CARE OF. I AM CONCERNED WITH FOR MY OWN SAFETY WHILE DRIVING THIS VOLKSWAGEN. *JB

THE VEHICLE'S TIMING BELT FAILED WITHOUT WARNING AT 52,000 MILES. AS A RESULT, THE VEHICLE HAS BECOME INOPERATIVE. PLEASE PROVIDE ADDITIONAL INFORMATION. *LA

I HAVE A 2002 VOLKSWAGEN JETTA. I HAD THE BRAKES CHECKED DUE TO VIBRATION. EVEN THOUGH THERE WAS 40% OF THE PADS LEFT THE FRONT ROTORS HAD TO BE REPLACED. I HAVE BEEN TOLD THE ROTARS ON THE JETTA ARE LIGHTER/THINNER AND WITH A COMBINATION OF HARDER BRAKE PADS IT IS NOT UNUSUAL FOR THE ROTARS TO WARP WITH HEAVY CITY DRIVING. IT IS NOT UNCOMMON TO HAVE TO REPLACE THE ROTORS WITH THE VERY FIRST BRAKE JOB. I WAS TOLD THAT WITH SUBSEQUENT BRAKE REPAIRS THE REPLACEMENT ROTORS PROBABLY COULD BE TURNED AND NOT NEED CHANGED. THERE IS AN OBVIOUS ISSUE WITH THE FACTORY ROTORS AND/OR PAD MATCH. A FIRST TIME BRAKE JOB SHOULD NOT REQUIRE ROTOR REPLACEMENT. *AK

TWICE IN THE PAST FOUR MONTHS I HAVE BEEN DRIVING THE CAR AND UNFORTUNATELY HIT A POTHOLE. NOTHING OUT OF THE ORDINARY, A SIMPLE POTHOLE ON THE ROAD. IN BOTH INSTANCES THE FRONT PASSENGER-SIDE WHEEL (RIM) HAS BENT AND THE TIRE BLEW OUT. I HAVE NOW HAD TO REPLACE THE WHEEL AT AN OUTRAGEOUS PRICE. I FIND IT RIDICULOUS THAT THIS HAS OCCURRED TWICE IN SUCH A SHORT PERIOD OF TIME. THE SECOND INCIDENT WAS AT NIGHT AND IN THE RAIN. I DO NOT KNOW HOW TO CHANGE A TIRE, AND NO ONE STOPPED TO HELP ME. I HAD TO PAY $25 TO A TOWING COMPANY TO HAVE SOMEONE COME OUT AND CHANGE THE TIRE. *LA

PROBLEMS WITH AIR BAG SYSTEM RESULTED IN UNNECESSARY DEPLOYMENTS. *MR VW REFUSED TO DISCUSS THE MATTER WITH THE DEALER OR THE CONSUMER. THERE WAS AN INTERMITTENT AIR BAG DEPLOYMENT OF THE HEAD AND SIDE PASSENGER AIR BAGS DURING NORMAL TRAVEL. THE VEHICLE WAS STILL UNDER WARRANTY. THE CONSUMER DISCOVERED THAT 40 OTHER 2002 JETTA OWNERS EXPERIENCED THIS SAME PROBLEM. *SC *JB

WHILE DRIVING AT ANY SPEED FRONT BRAKES LOCKED UP. *AK

DRIVER SEAT CAUGHT ON FIRE. *AK

BOTH FRONT WHEEL BEARINGS FAILED WITH LESS THAN 60,000 MILES. FRONT RIGHT ELECTRIC WINDOW FELL INTO DOOR AT 65,000. REPLACED SPOOL AND BROKEN RETENTION CLIPS. RADIO HAS FAILED 3 TIMES AND BEEN REPLACED TWICE. THIRD TIME I HAD TO RESET FUSE #42. OLD PARTS ARE AVAILABLE. *AK

WHILE ON THE FREEWAY WE HAD A BLOWN TIRE IN OUR 2002 VW JETTA GLS VR6 VEHICLE. WE COULD NOT OPEN THE WHEEL BOLTS SINCE THEY WERE GLUED FROM THE FACTORY, INTO THE WHEEL. IT TOOK A 4' PIECE OF PIPE TO OPERATE THE BOLTS WRENCH TO OPEN THEM. FURTHERMORE, THE JACK SUPPLIED WITH THE VEHICLE IS UNDERSIZED AND UNSAFE TO OPERATE. IT SHIFTED WITH THE VEHICLE AND WAS NOT ABLE TO PROVIDE A STEADY SUPPORT FOR RAISING THE VEHICLE FOR THE WHEEL CHANGE. AFTER A FEW TRIES, WE RESORTED TO USING A HYDRAULIC JACK SUPPLIED BY THE LOCAL SHERIFF DEPUTY WHO WAS PASSING BY THE LOCATION WE WERE STOPPED AT. *AK

I PURCHASED A NEW 2002 JETTA GLS AND HAVE HAD THE CAR JUMP STARTED FOUR TIMES IN THE PAST YEAR. AFTER THE SECOND TIME THE BATTERY DIED, THEY GAVE ME A SOLAR PANEL TO HELP KEEP THE BATTERY CHARGED. MY BATTERY DIED AGAIN LAST WEEK WITH THE SOLAR PANEL PLUGGED IN. VW RAN ANOTHER DIAGNOSTIC TEST AND STILL MAINTAINS THAT, AMONG A LONG LIST OF THE OTHER POSSIBILITIES THEY HAVE OFFERED ME, THEY ARE SURE IT IS BECAUSE I DON'T DRIVE THE CAR ENOUGH TO CHARGE THE BATTERY SUFFICIENTLY TO HANDLE ALL THE ELECTRONICS THAT ARE STANDARD ON THE CAR. I AM NOT SATISFIED WITH THIS EXPLANATION. IF THEY PUT ALL THESE "EXTRAS" ON THE CAR AND IT DRAWS TOO MUCH ON THE BATTERY WHEN NOT DRIVEN FOR A FEW DAYS , THEN WHY PUT THEM ON THE CAR? IN ADDITION,I ALSO HAD THE FRONT WINDOWS CRASH INSIDE THE DOOR WHILE ENTERING A MAJOR HIGHWAY. THEY WERE REPLACED. AND, LAST MONTH WHILE I HAD THE CAR IN FOR A RECALL REGARDING THE TAIL LIGHTS, I HAD TO HAVE THE WINDOW MECHANISM FIXED AGAIN DUE TO A FAULTY CLAMP. I WILL NEVER BUY ANOTHER VOLKSWAGEN. I NEVER EXPECTED A NEW CAR TO HAVE SO MANY PROBLEMS. IT IS AN INCONVENIENCE AND A WASTE OF TIME. *AK

I HAD A VW JETTA 2002 MODEL WITH 13880 MILES. PRIOR TO THAT INCIDENT, I HAD NO ACCIDENT OR TROUBLE. I HAD SERVICE CHECK UP DONE AND THE LAST ONE WAS DONE ON MAR.16, 2004. ON APR.5, I PARKED THE CAR IN THE ELEMENTARY SCHOOL PARKING LOT. I TOOK OUT THE IGNITION KEY, BUT THE CAR WAS STILL SHAKING AND VIBRATING AND THE SOUND WAS GETTING LOUDER AND LOUDER. I CALLED OUT FOR HELP AND THE JANITOR CAME TO OPEN UP THE HOOD. BY THE TIME, THE BURNING SMELL WAS ALL OVER AND THE SMOKE WAS COMING OUT. THE CABLES ATTACHED TO THE BATTERY WAS ON FIRE AND THE BATTERY WAS MELTING. THE JANITOR HAD TO CUT OFF THE CABLES IN ORDER TO STOP THE FIRE. IT WAS TOWED AWAY TO VW SUNNYVALE. AFTER THE INSPECTION, VW SAID THAT THE PROBABLE CAUSE WAS THE SAFETY KEY DEVICE WHICH WAS INSTALLED AT THE BOB LEWIS DEALER WHERE WE BOUGHT THE CAR. THEN THE STARTER DISENGAGED. VW SAID IT WAS AN AFTERMARKET PRODUCT THAT THEIR BUMPER TO BUMPER WARRANTY WON'T COVER THE REPAIR. WHEN WE BOUGHT THIS CAR, IT WAS NEW AND WE REFUSED TO HAVE AN EXTRA SAFETY DEVICE, BUT BOB LEWIS HAD LEFT IT THERE WITHOUT OUR KNOWLEDGE. THEY ALSO DID NOT DISCLOSE THAT MODIFICATION WAS DONE NOR AFTER ANY MODIFICATION. THE CAR WILL NOT BE COVERED BY THE MANUFACTURER'S WARRANTY. NOW THE SUNNYVALE DEALER ESTIMATED THE COST OF REPAIR FOR $14500. MY INSURANCE HAD SENT 2 APPRAISERS AND I AM WAITING FOR THEIR REPORTS. I TRIED TO REACH BOB LEWIS, BUT THEY HAVE NEVER CALLED ME BACK. *LA THE POINT OF ORIGIN WAS IN THE WIRING. THE STARTER DISENGAGED AND THE

WHILE ATTEMPTING TO ROLL THE WINDOW UP, THE WINDOW FELL INTO THE DOOR. THE CAR WAS PARKED IN A PUBLIC PARKING LOT DURING THE DAY, WITHOUT BEING ABLE TO SECURELY LOCK THE VEHICLE. THE LOCAL VW SHOP WAS ABLE TO CORRECT THE PROBLEM THE FOLLOWING DAY. THIS WAS THE SECOND OCCURRENCE. *LA

1) TRANSMISSION SLIPS, AND CAUSES A THUD. HAVE TAKEN VEHICLE TO DEALERSHIP 3 TIMES AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 2) LED DISPLAY DISAPPEARS. HAVE INFORMED DEALERSHIP OF THIS PROBLEM TWICE AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 3) BRAKES ARE MUSHY. HAVE INFORMED DEALERSHIP ONCE AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 4) VEHICLE IS SLUGGISH WHEN ACCELERATING. HAVE INFORMED DEALERSHIP ONCE. 5) ENGINE LIGHT HAS COME ON, AND THERE IS PECULIAR SMELL. HAVE INFORMED DEALERSHIP ONCE. *NM

VEHICLE HAD DIFFICULTY SHIFTING OUT OF PARK. DEALERSHIP SAID IT HAD TO DO WITH A BRAKE SWITCH RECALL AND THAT THE PROBLEM WAS CORRECTED. WHEN VEHICLE WAS DRIVEN AFTER REPAIR, BRAKES FELT DIFFERENTLY, BUT WORKED. A WEEK LATER WHILE DRIVING ON THE INTERSTATE, THE BRAKE PEDAL STUCK AND WOULD NOT ACCELERATE OVER 50MPH. THE DEALERSHIP SAID THE MASTER CYLINDER WAS BAD AND WILL REPLACE IT. OTHER PROBLEMS INCLUDE THE ARM REST BREAKING THREE TIMES, WINDOW MECHANICS NEEDED REPLACED, DOOR LEAKS, AND COVER ON PLASTIC INTERIOR PEELING.*AK

DRIVER'S SIDE SEAT WARMER MALFUNCTIONED. THE DRIVER BEGAN TO SEE AND SMELL SMOKE, PULLED OVER, GOT OUT, AND NOTICED A QUARTER SIZE HOLE IN THE DRIVER'S SIDE SEAT THAT WAS SMOKING, AND LITTLE SPARKS CAME OUT. *AK VEHICLE WAS REPAIRED UNDER WARRANTY. *LA

PASSENGER SIDE/WINDOW AIRBAG DEPLOYED. DEALER STATED THAT COMPUTER WAS READING CRASH DAMAGE. CONSUMER INDICATED VEHICLE WAS NOT INVOLVED IN A CRASH. *AK THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER PULLED DATA OFF THE COMPUTER THAT INDICATED THAT THERE WAS A CRASH AND DAMAGE TO THE RIGHT FRONT WHEEL. DUE TO THEIR FINDINGS THE MANUFACTURER REFUSED TO COVER ANY REPAIRS UNDER WARRANTY. THE CONSUMER'S INSURANCE COMPANY ALSO PERFORMED AN INVESTIGATION AND THEY CONCLUDED THAT THERE WAS NO EVIDENCE OF A CRASH. THE INSURANCE COMPANY AND MANUFACTURER ARE TRYING TO SCHEDULE A TIME TO GET TOGETHER AND TAKE THE AIR BAGS APART TO DETERMINE WHAT CAUSED THEM TO DEPLOY. *NM

MY 2002 VW JETTA, VIN# [XXX] HAS APPROXIMATELY 22,334 MILES ON IT AND HAS BEEN AT PACIFIC VW SINCE MARCH 18, 2004. THE CONCERN WITH THE VEHICLE, WHICH THE DEALER/FACTORY REPS HAVE BEEN UNABLE TO REMEDY IS WITH A COMPLETE LOSS OF ACCELERATION. *AK WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WILL SLIGHTLY ACCELERATE TO ABOUT 15-20 MPH AND THEN THE VEHICLE WILL NOT PROPEL FORWARD AT ANY FASTER RATE, EVEN WITH THE PEDAL ALL THE WAY TO THE FLOOR. ACCELERATION IS RESUMED WHEN THE PEDAL IS BROUGHT UP TO THE TOP AGAIN AND DEPRESSED YET AGAIN TO GET ANY NORMAL TYPE OF ACCELERATION. PLEASE NOTE THAT THIS IS NOT POOR ACCELERATION BUT RATHER AN INABILITY FOR THE VEHICLE TO ACCELERATE. THIS CONDITION HAS BEEN ATTEMPTED TO BE REMEDIED BY MY DEALERSHIP BY REPAIRING/REPLACING THE ECM, TCM, FUEL PUMP, WIRING HARNESS AND A RADIATOR HOSE - THE HOSE WAS DAMAGED WHILE ATTEMPTING TO REPAIR THE VEHICLE AND IS UNRELATED TO THE VEHICLES TRUE CONCERNS. ALL OTHER ITEMS WERE UNSUCCSESSFUL. THE SAFETY CONCERN IS THAT WHEN MERGING OR TURNING ONTO TRAFFIC AND ATTEMPTING TO ACCELERATE, THERE IS A HUGE POTENTIAL FOR AN ACCIDENT IF THE VEHICLE WILL NOT ACCELERATE, EVEN WITH THE PEDAL ALL THE WAY TO THE FLOOR. I FEAR THAT A REAR END ACCIDENT MAY ENSUE IF THIS CONDITION IS NOT FIXED BY VW. I HAVE YET TO HEAR FROM A FACTORY REPRESENTATIVE DESPITE MULTIPLE PHONE CALLS AND AN EMAIL NOTIFICATION TO VW. KIND REGARDS, [XXX]. *AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

RECALL NOTICE REGARDING THE BRAKE LIGHTING SYSTEM. *MR THE BRAKE LIGHT SWITCH FAILED PRIOR TO THE CONSUMER RECEIVING RECALL NOTICE 04V-096000 WHICH CAUSED THE BRAKE LIGHTS TO MALFUNCTION TWICE. ON BOTH OCCASIONS THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE THEY REPLACED THE LIGHT BULBS. AFTER THE RECALL ARRIVED THE CONSUMER REQUESTED REIMBURSEMENT FROM THE DEALER FOR THE TWO BULBS THE REPLACED. THE DEALER DENIED HER REQUEST SO NOW SHE IS REQUESTING REIMBURSEMENT FROM THE MANUFACTURER. *NM

WHILE DRIVING BETWEEN 30 AND 35 MPH CONSUMER HIT A POT HOLE AND FRONT PASSENGER AND SIDE CURTAIN AIR BAGS DEPLOYED. DEALER NOTIFIED. *AK

THE PASSENGER WINDOW FOR MY 2001 JETTA FAILED WHILE DRIVING. THERE WAS A LOUD BANG AND THE WINDOW FELL INSIDE THE CAR, MAKING THE CAR IMPOSSIBLE TO SECURE. I PARK ON THE STREET IN SAN FRANCISCO AND RAIN IS FORCASTED.

HEATED SEAT MALFUNCTION ONED A 2002.5 VW JETTA. HEATING ELEMENT BURNED A HOLE THROUGH THE FABRIC ON THE SEAT. ALSO. BURNING THE PANTS THAT I WAS WEARING. NOTHING HAS BEEN DONE TO FIX THE PROBLEM I WAS TOLD THAT THE PARTS ARE ON BACKORDER. THIS ALSO HAPPENED MARCH 15, 2003. *AK

MY SEAT WARMERS BURNT ME AND THE LEATHER IN MY CAR LEAVING A CLEARLY VISIBLE BURN MARK IN THE LEATHER.*AK

HEATED SEAT OVER HEATED AND STARTED TO BURN A HOLE THROUGH THE SEAT. ONLY WAS PREVENTED FROM BURNING LEG DUE TO THE FACT I HAD SHORTS ON AND LAYERED WINDPANTS OVER THE SHORTS - I.E. 3 LAYERS OF CLOTHES. *AK

COIL PACK HAS BEEN REPLACED 3 TIMES BUT VEHICLE CONTINUES TO LOSE POWER AND DRIVE ROUGH. THERE HAVE BEEN SEVERAL OCCASIONS WHEN AN ACCIDENT WAS NARROWLY AVOIDED. I DO NOT FEEL SAFE DRIVING THIS CAR. THIS IS A LEASE. I OFFERED VW THE OPTION OF LETTING ME MAKE ONE CASH PAYMENT TO PAY OUT THE LEASE BUT VW REFUSED TO DO THIS. VW SAID I HAVE TO KEEP THIS CAR UNTIL 90 DAYS BEFORE DUE DATE. CAR HAS BEEN TOWED IN 3 TIMES FOR THIS PROBLEM AND DRIVEN IN THREE OTHER TIMES. I NEVER KNOW WHEN I WILL HAVE TO WALK. *JB

THE CONSUMER TURNED ON THE SEAT HEATER AND IT BURNED A HOLE IN THE CONSUMER'S PANTS WITH PROPER TEMPERATURE ADJUSTMENT. *AK *SC *JB

WHILE ACCELERATING FROM A STOP AT 10 MPH THE SIDE IMPACT AIR BAGS ON THE PASSENGER SIDE INADVERTENTLY DEPLOYED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

WHILE DRIVING WITH SEAT HEATER ON CONSUMER NOTICED THAT SEAT GOT HOT, CAUSING THE DRIVER'S BOTTOM TO BURN. THE SEAT SMOKED, AND BURNT HOLES IN THE DRIVER'S JACKET AND PANTS. VEHICLE FILLED WITH SMOKE. *AK

WHILE DRIVING AT 35 MPH PASSENGER SIDE AIRBAGS DEPLOYED AFTER HITTING A SMALL BUMP IN THE ROAD. *AK

THE SEAT MATERIAL ON THE DRIVER'S SEAT, BURNED THROUGH, MELTING THE SEATS MATERIAL AND CREATING A 1-INCH X INCH WIDE HOLE. THE HOLE LEFT EXPOSED THE ELECTRICAL WIRES UNDER THE MATERIAL THAT CAUSED THE DRIVER TO FEEL A SUDDEN ELECTRICAL SHOCK. FURTHERMORE, THE ELECTRICAL SHOCK COMBINED WITH THE HOT MELTING MATERIAL FELT THROUGH THE JEANS, CAUSED THE DRIVER TO SUDDENLY AND UNSAFELY VEERS OFF THE ROAD. THE HOT MELTED MATERIAL ALSO CAUSED SOME MINOR BURNING ON THE HAND (FINGER) OF THE DRIVER. THE VW BUILT IN SEAT-HEATER WAS ON POSITION 4. *AK

WHILE DRIVING 60 MPH DRIVER'S SEAT CAUGHT ON FIRE FROM THE SEAT HEATER CORE. NO INJURIES REPORTED. *AK

ON MY 2002 VOLKWAGEN JETTA 1.8T, MY SEATWARMER IGNITED AND BURNED THROUGH BOTH MY SEAT AND THE COAT I WAS WEARING AT THE TIME, LEAVING HOLES IN BOTH. NCIDENT DATE IS APPROXIMATE. I IMMEDIATELY CALLED THE DEALERSHIP AFTER IT HAPPENED AND THUS, THEY MAY HAVE THE EXACT DATE ON RECORD.*AK