2024 Volkswagen Atlas Cross Sport

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.

Risk. A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy. Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Risk. A loss of vehicle control increases the risk of a crash.

Remedy. Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk. A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy. Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.

Risk. A loose engine cover that contacts hot surfaces in the engine compartment can melt, increasing the risk of a fire.

Remedy. Dealers will remove the engine cover, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 10X5.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.

Risk. An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.

Remedy. Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Additionally, vehicles that were added to the population on November 21, 2024, their letters were mailed on December 2, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.

Defect. Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk. A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.

Remedy. Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Risk. A deactivated passenger air bag increases the risk of injury during a crash.

Remedy. Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas PA2 and Atlas Cross Sport PA vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

Risk. A damaged engine can result in engine failure and a stall, increasing the risk of a crash. In addition, engine failure may cause an oil leak which can increase the risk of a fire.

Remedy. Dealers will inspect and, if necessary, replace the engine, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 13i6.

Hood latch cable snapped at 36k miles

Though we had not experienced any problems with the backup camera on our 2024 Volkswagen Atlas, on September 9, 2026 we brought our vehicle into our local Volkswagen dealer to address NHTSA 26V473 Safety Recall 91TV Rearview Camera Software. As of today, October 15, 2026 this dealer still has our vehicle. We are being told that the software fix did not work on our vehicle and their technicians are waiting for direction from ODIS (Offboard Diagnostic Information System), which if I understand correctly, is a division of Volkswagen. The camera is reportedly now inoperable because of the attempt to replace the backup camera software. I have written emails to the dealer (without response) and I have communicated via text and phone to the service manager. Most recently, I have been in touch with Volkswagen and I have been issued a case #. The dealer is telling Volkswagen the same story, with no movement. It should be noted that my vehicle's VIN did not appear on the NHTSA.GOV website for this recall, meaning it apparently has been reported as repaired, which is NOT the case. This reporting is misleading, at best. Thankfully, two weeks into this saga, the dealer gave us a loaner (not compatible to my vehicle) but I am paying a considerable some of money each month for a vehicle I do not have access to.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving from a complete stop, an overheating message was displayed, the check engine warning light illuminated, and the vehicle entered LIMP Mode and failed to exceed 3 MPH. The contact was able to pull into a parking lot at a slow speed and became aware of an abnormal burning odor. The contact added coolant to the coolant reservoir, and the vehicle operated as intended. The contact stated that the failure recurred while driving 35 MPH, and the driver drove cross several lanes of traffic to pull over to the side of the road. The check engine warning light was illuminated after the failure. The vehicle was taken to the dealer, where the contact was informed that the overheating message was erroneous, and that a software update was needed. The vehicle was repaired. The contact stated that the manufacturer's failure to send a notification for the software update posed a safety risk. The failure mileage was approximately 27,000.

My leased 2024 Volkswagen Atlas Cross Sport has required repeated dealer repairs for engine/emissions warnings. An August 2026 repair involved diagnostic code P0456 and replacement of the EVAP canister and N80 valve. The vehicle returned to the dealer September 8-18, 2026 for the recurring P0456 concern; the repair included the canister/N80 and an ECM software update. On October 6, 2026, at approximately 28,819 miles, warning lights appeared again and the myVW application reported under Engine/Powertrain: "Error: Drive system. Please service vehicle." A dashboard photograph shows the warning while the speed display reads 55 mph. I am concerned about a possible drive-system malfunction while traveling on a highway. I am not reporting a confirmed loss of propulsion or a crash. The vehicle is now at the dealer for diagnosis and repair and is available there for inspection. The cause of this latest warning and whether it is the same underlying defect remain UNKNOWN pending diagnosis. Repeated repairs disrupt my transportation and work. Calls to the dealership and direct staff numbers have repeatedly gone unanswered. I request review of these recurring warnings and any potential safety defect.

The infotainment system continues to “glitch” with the faded screen and the hot pink/purple lines that go across the screen. This was upon starting my car, I hadn’t even put it into drive. It took over 3 minutes of trying to restart the system to reset it- which I finally gave up and started to drive away. The infotainment system finally shut off about 3/4 of mile away from my house (and I hadn’t touched it since putting my car into drive). This has been an intermittent issue since I bought the car in 10/2024 (certified preowned).

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brakes independently activated. Additionally, the radio displayed a blank screen. The contact stated that the failure had occurred while the cruise control was activated. The vehicle was driven to the shoulder of the roadway. The contact deactivated the cruise control feature and the vehicle drove normally. The infotainment center continued the rebooting cycle. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 42,000.

My 2024 Volkswagen Atlas Cross Sport has a recurring electronic/infotainment failure that began at approximately 5,000 miles and continues at approximately 49,500 miles. While driving, the infotainment screen unexpectedly shuts off, freezes, or becomes unavailable. The vehicle displays: "Exit warning system and rear traffic alert are currently not available." Lane Assist also becomes unavailable. At the same time, we can lose navigation, radio/audio, phone connectivity, and climate-control functions operated through the infotainment system. The failure occurs at both low and high speeds and on different types of roads. It has also occurred when a phone is not connected and when a phone is connected. The problem has occurred often enough that we have had to stop the vehicle or pull onto the shoulder to shut it off and restart it. Restarting sometimes restores the system, but not always immediately. This creates a safety concern because multiple driver-assistance functions become unavailable while the vehicle is moving. The vehicle has been brought to North Park Volkswagen of San Antonio four times for this issue: 08/13/2024, 03/07/2025, 08/28/2026, and 08/31/2026. The dealership has performed software updates and cleared diagnostic codes, but the problem continues. We have video recordings documenting the failure and warning messages. This is not simply an infotainment inconvenience. A recurring electronic failure is causing multiple vehicle and safety related functions to bec

On September 2, 2026 a recall for the backup camera update was performed. While driving home from the dealership on September 2, 2026 my screen turned off and then I got an alert of a system issue. This happened three separate times within a seven day span from September 2, 2026 to September 8, 2026. One of the alerts was something to do with the breaking system. The other alert was to do with the exit warning system, and rear traffic system being unavailable. I have also experienced trying to accelerate and the gas pedal gets me nowhere. I push the gas pedal and the car does not move forward.

After an Over the air update to the vehicle the Infotainment system constantly reboots. When this happens you get a braking error message, can't use the HVAC system or maps. It is at the dealer for the 2nd time for this same issue. Hoping if enough of us bring this up a recall will have to be issued!

The rearview camera and infotainment display intermittently fail. When the vehicle is shifted into reverse, the infotainment screen goes black or freezes, disabling the rearview camera image. The vehicle must be stopped and the system manually rebooted before rear visibility is restored. The failure occurs frequently in high ambient temperatures, which in South Florida is a near-daily condition. This is the exact defect covered by Recall 24V-480, which applies to my vehicle. The recall's software remedy has been applied — and the defect has returned. The defect has been reported to an authorized Volkswagen service center on three occasions: Visit 1 (August 2, 2024, at approximately 2,630 miles — 14 days after delivery): Customer complaint recorded as "Infotainment screen is turning off and on." Dealer performed no repair and reported the system was "functioning as designed." Visit 2 (February 17, 2026, at approximately 19,742 miles): Customer complaint recorded as "Rear view camera blacks out / shows black screen / does not work properly." Dealer applied Technical Bulletin 91-24-02 and performed a radio software update from version 1969 to 1990, recording the recall as complete. Visit 3 (July 17, 2026, at approximately 23,662 miles): Customer complaints recorded as "Rear camera at time doesn't turn on" and "Radio screen goes off at time and doesn't connect back to CarPlay." Dealer performed a hard reset and stated the concern was "not present" at the time of inspection. Safet

On August 5, 2026, my 2024 Volkswagen Atlas Cross Sport received the remedy for Volkswagen Recall 91TV, NHTSA Recall 26V473, involving rearview-camera software. The vehicle was returned to me on August 11. On August 17, while I was actively reversing in a parking lot, the rearview-camera image froze on the center display. The image remained visible but stopped updating even though the vehicle continued moving backward. Because the displayed image no longer accurately represented what was occurring behind the moving vehicle, I nearly struck a pedestrian. No collision or injury occurred. This was the first time I had ever experienced the rearview camera freezing. Before Recall 91TV was performed, the rearview camera had operated normally when the vehicle was placed in reverse. I have had a separate front parking-camera/360-degree Area View problem since the vehicle was new. When pulling forward into a parking space, the camera interface activates automatically, but the live front/Area View image remains black until I manually press the camera control. That problem existed before Recall 91TV and also remains unresolved after the recall remedy. I am distinguishing these conditions because the front/Area View problem is longstanding, while the frozen rearview-camera image was a new failure that occurred after the recall remedy. I am reporting the sequence because the failure occurred 12 days after the recall remedy was performed by VW, while the vehicle was actively reversing, and

On two consecutive occasions, my 2024 Volkswagen Atlas Cross Sport suddenly lost almost all ability to accelerate after highway driving. Both times, after exiting the highway and stopping at a traffic light, pressing the accelerator would only allow the vehicle to travel a few miles per hour. The vehicle was effectively unable to accelerate normally or keep up with traffic. Turning the vehicle completely off and restarting it restored normal acceleration. The same problem occurred again the following day under similar circumstances. Multiple dashboard warnings appeared, including the check-engine light. During the second occurrence, a red coolant-related warning also appeared. I took the vehicle to an authorized Volkswagen dealer. The dealer documented a fault for “ENGINE COOLANT FLOW LOW/PERFORMANCE” and found Volkswagen TSB 01-24-06 applicable. The repair order states that DTC P00B7, P0116 or P2681 was stored in the engine/motor control module. The dealer performed the prescribed ECM programming update under warranty. The dealer inspection showed the coolant system as OK and did not identify or repair a coolant leak or replace any cooling-system components. My safety concern is the sudden, severe loss of propulsion/acceleration in normal traffic. Had this occurred while merging onto a highway, crossing an intersection, or in other high-speed traffic, the inability to accelerate could have resulted in a collision. I am filing this complaint so NHTSA has a record of this loss

VW sent an over-the-air remote tech update on 8/8/206. Once the update was completed and the system rebooted, the rearview backup camera and cross-traffic safety system are no longer working. We tried a system reset, which did not work, and we tried a hard reset ( car was outside - doors locked and car off for 20 minutes+). Tried to get an appointment, and the dealer pushed us out 3+ weeks—this is unacceptable for a safety system issue. In addition, VW has not completed the engine cover repair/recall even though your system shows no open recalls, which is strange and unsettling. Is VW hiding recall repairs or marking them complete when not done ???

The media center does not shut off when my car shuts off, I brought it to Ken Garf Volkswagen dealership on June 25 when my car died. They did a diagnostic. I picked it up and they said there was nothing they could do about the media center because there are no software updates for it. So basically the plan was to just have my car continue dying. On July 10, it died again for the same reason.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while depressing the brake pedal, the brakes made abnormally loud squeaking and grinding sounds. The failure persisted, and the vehicle hesitated while responding with the brake pedal depressed while driving, causing the braking distance to be extended. There was no warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the issue was normal vehicle operation. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 29,918.

Getting air bag warning for passenger side airbag not working

I am submitting this updated complaint regarding ongoing issues with Safety Recall 69PZ (Passenger Occupant Detection System) on my 2024 Volkswagen Atlas Cross Sport. Despite multiple repair attempts at Gossett Volkswagen in Memphis, TN, the recall remains incomplete, and the vehicle now exhibits additional safety‑system failures that began immediately after dealership service. I purchased the vehicle from Gossett Volkswagen and have had all warranty and recall work performed exclusively at this dealership. The first recall attempt occurred on April 20, 2026. The second attempt occurred on April 29, 2026, when the dealership picked up and returned my vehicle; this visit is confirmed by home security footage and text messages, but no repair order was issued. A third attempt on May 4, 2026 was also unsuccessful. On May 8, 2026, the dealership produced a repair order stating “SUCCESSFULLY COMPLETED RECALL,” but later acknowledged in writing that the recall was not complete. On May 18, 2026, another repair order inaccurately stated that I “declined” the recall. Immediately after the [XXX] visit, my vehicle displayed new safety‑system errors, including Drivetrain Error, Emergency Assist Error, and Front Assist Error. These issues were not present before the visit and were documented on video. On May 20, 2026, during a recorded call, the Service Manager stated that the dealership would not schedule, diagnose, or repair any issues on my vehicle unless I authorized the recall repair,

Repeated sensors go off simultaneously, brake assist, lane assist, rear brake maneuver assist and the infotainment system will reboot altogether causing the entire system to reboot and black out. The screen has not come on at times and and entire system will reboot. The vehicle has been to Hendrick dealership in [XXX] multiple times and has not been repaired and they keep saying they can’t replicate the problem, even though I have photos and video of the incidents. I have also documented when the malfunctions occur. I due have an attorney. Volkswagen is claiming the car is functioning properly, but the same problems keep occurring with no solution to the problem. This is a major safety concern and this is my only vehicle to drive. I have a lot of photos and all work orders, I can’t upload everything due to limited files that can be uploaded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The malfunction involves the windshield wiper control system, including the rain-sensing activation module and associated control software. The system activates windshield wipers without any driver input under dry and clear conditions. The vehicle remains available for inspection upon request. Safety was compromised due to sudden and uncommanded wiper activation occurring during active driving conditions, including highway and nighttime operation. This results in temporary loss of visibility as the windshield is smeared by debris, requiring driver distraction to manually control or disable the system while operating the vehicle in traffic. Initial complaints regarding this issue were made by [XXX] during dealership service visits; however, those concerns were not consistently documented in the official repair records at the time they were reported and were initially dismissed or not formally recorded by service personnel until later intervention ensured the issue was entered verbatim on the service order. The issue has been reported and addressed during multiple dealership service visits; however, the condition has not been reliably reproduced and permanently corrected by the dealer despite documented repair attempts, including sensor replacement and manufacturer-level software (ODIS) updates. The malfunction has persisted after these interventions. The vehicle has been inspected by an authorized Volkswagen dealership service department. No inspection has been conducted by po

Component/System: Electrical system (wiring, control modules, and related software) Availability for Inspection: Yes, the vehicle is available for inspection upon request. Safety Risk: The electrical cutouts and glitching create an unpredictable and dangerous driving situation. Sudden electrical failures can affect critical systems such as power steering, braking assist, instrument cluster, and engine control — putting myself and other drivers, passengers, and pedestrians at risk of an accident. Rear camera would also black out while reversing and once or twice the gas stopped working on the highway. Dealer/Service Confirmation: Yes. The problem has been reproduced and confirmed. The vehicle has been brought in for repair 7 times for the same recurring electrical cutout and glitching issue. Each visit resulted only in essentially a software update, currently no permanat solution to the problem. Inspection by Manufacturer/Others: The vehicle has been inspected by the dealership/authorized service center on all 7 occasions. The manufacturer's representatives (via the dealership) have been aware of this ongoing issue. Warning Lamps/Symptoms: [Describe any warning lights, error messages, or symptoms you noticed — e.g., dashboard warning lights flickering, system reboot messages, loss of display, unexpected shutdowns, etc.] These symptoms have been recurring and have not been resolved despite repeated software updates. Summary: Despite 7 repair attempts, all resulting in software

When traveling at hwy speeds (about 55-60mph) on long straight stretches of road, the steering feels sticky when trying to slightly adjust the steering wheel to keep the car going straight in your lane. In other words, when you are traveling on a straight stretches of hwy and you need to make very minor adjustments with the steering wheel to keep the car moving straight ahead, the steering wheel is resistant to those minor changes. You have to almost jerk the steering wheel to get it unstuck off of center.

Discovered oil leak after smelling burning oil in garage. I have the 2 liter turbo motor.. Service tech at VW confirms loose cover bolts plus an additional leak. Online search shows recall for same problem with Audis equipped with same motor because of fire hazard. I have video of inspection but was unable to download. Attached are photos

The vehicle’s infotainment and connectivity system has malfunctioned since the day the vehicle was purchased. This includes the integrated GPS navigation system and Bluetooth phone connectivity. The system frequently freezes, disconnects, fails to recognize the phone, or stops functioning while the vehicle is in operation. These systems are critical for navigation and hands free communication while driving. The issue has occurred repeatedly since purchase and has not been successfully repaired despite multiple service visits. The vehicle and system are available for inspection upon request. The problem has been reported to and evaluated by the authorized Volkswagen dealership multiple times. The dealer has acknowledged the malfunction and has attempted to diagnose the issue during several service visits. The dealer has also informed me that there is a national service bulletin related to this issue but that there is currently no available fix. The issue began immediately after the vehicle was purchased. Symptoms include the infotainment system freezing, navigation failure, loss of Bluetooth connectivity, and the system failing to recognize or maintain phone pairing. These failures occur intermittently and without warning during normal operation of the vehicle. The vehicle has been inspected multiple times by an authorized Volkswagen dealership service department. To date the issue has not been resolved despite repeated attempts. I have also contacted Volkswagen Customer Care

This vehicle, since January of 2025, has a screen that flickers and shuts off entirely multiple times per day. Sometimes, it is severe enough that the entire computer system shuts down and none of the safety features are available, such as collision warning, automatic braking, etc.. You also cannot control the heat or see the backup camera because of the screen being broken. This is a persistent issue that VW has no permanent solution for. The car has been in the shop multiple times for multiple weeks attempting a repair, but even the dealer has said to start the buyback process because they have dozens of people with the same issue.

The Digital Display Continues to drop connection to phone when driving. Digital display drops blue tooth - will recycle and not auto connect Will state that it needs wifi connection and action must be taken on phone while driving. VW - has claimed to be working on a fix for over a year. Every dealer visit does not resolve issue.

Driver side door came unlocked while driving. Lock and handle would not engage, had child in the car.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that an ambient warning light appeared on the instrument cluster, indicating that the rear passenger’s side taillight unit was inoperative. The vehicle was taken to the dealer on five separate occasions to address the failure. During the visits, the bulb was replaced, the taillight assembly was replaced twice, and the control module was replaced. The dealer later determined that the module had been installed incorrectly. The repairs were completed, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 11,000.

Am writing to formally report a serious safety issue with my Volkswagen Atlas. The SOS system is malfunctioning, and as a result, I am unable to use cruise control. The vehicle is displaying system errors, and I have been informed that this issue affects multiple driver-assistance features. This malfunction creates a dangerous driving condition. The SOS system is intended for emergency assistance, and its failure raises concerns about whether emergency services would be contacted in the event of an accident. Additionally, the loss of cruise control impacts safe operation, particularly during highway driving. Given that this is a safety-related system, I believe this issue requires immediate attention and resolution. Please advise: Whether this issue is covered under warranty If there are any known recalls or service bulletins related to this malfunction What steps will be taken to correct the problem promptly I request that this matter be treated as urgent due to the safety risks involved. I expect a timely response and a clear plan for repair.

Despite repeated repair attempts, months-long delays due to unavailable parts, and providing dealership technicians with clear video/audio evidence, authorized Volkswagen dealerships failed to properly diagnose/document defects causing severe safety hazards. My vehicle continues to suffer from persistent braking defects, defective sensors resulting in sensor failures, recurring software safety malfunctions from recall-related defects and safety hazards. Charges Related to repairs/replacements for Defective Sensors, Alignment Calibration for safety-assist systems & Software Safety Issues: Engine Cover (Battery adjacent), Engine Damage/Stalling, Untorqued Chassis/Brake/Suspension Bolts, Brake Master Cylinder, Passenger Air Bag Defect, Back Over Prevention / Camera., infotainment, software/engine safety issues. These charges stem directly from defects/malfunctions causing severe safety hazards associated with systemic recall-affected vehicle components. These severe defects have substantially impaired the use, value, and safety of my vehicle. Texas law requires a true remedy, replacing a defective vehicle with another year/model known to have the exact same safety recalls does not resolve the problem or cures the defect. Therefore, a replacement vehicle with ongoing systemic recalls across multiple safety systems with 2024–2025 Atlas Cross Sport models including braking, chassis bolt torque, camera visibility, engine cover fire risk, and airbag defects is not an acceptable remed

When the vehicle was shifted from park to drive, the vehicle went neutral and began to roll back. Immediately there was a transmission error and warning light illumination. The vehicle was put in park and a shift to drive was attempted again. The car again rolled backwards. The vehicle was turned off and after 30 seconds restarted with warning lights still on the vehicle was shifted to drive, this time the check engine light came on and the vehicle entered “safe mode” indicating it needed service but was safe to drive. The vehicle was driven home. 3 days later when driving to the dealer for repair the warning lights were clear. The car was driven 7 miles without issue when the car was stopped and an attempt to put the car in reverse the transmission warning re-illuminated and warned do not drive and the vehicle began to roll. The vehicle was released to the dealer for immediate service. The shift control sensor was found to be faulty. The vehicle has 9044 miles on it, the repair was covered by warranty, and is a known issue by VW. Had these errors occurred on open roads or intersections this would have caused a major safety concern. If VW knows this is a problem why no recall. The car had to be practically disassembled to repair, dropping the fuel tank, muffler and drive shaft to install the new part. On essentially a brand new car.

While driving approximately 75 mph on an interstate highway, the engine suddenly shut off without warning. There were no warning lights or messages prior to the failure. Power was lost while the vehicle was still moving at highway speed. When the engine shut off, I lost propulsion and had to coast across lanes to reach the shoulder while surrounded by fast-moving traffic. Steering and braking were reduced and required extra effort. This created an immediate and serious safety risk to myself and other drivers. After safely stopping, I was able to restart the vehicle. It drove again, but the cause of the shutdown was unknown. I brought the vehicle to a Volkswagen dealership for inspection. They stated they could not replicate the issue and no fault codes were found, so no repair was performed. The vehicle has not been repaired and remains in the same condition as when the failure occurred. The component that failed is unknown, but it appears to involve the engine, fuel, electrical, or computer control system that caused the engine to shut off while the vehicle was in motion. This event put my life and the lives of others at risk due to sudden loss of power at highway speed. I do not feel the vehicle is safe to drive because the failure occurred without warning and without explanation, and it could happen again.

Vehicle: 2024 Volkswagen Atlas Cross Sport VIN: [XXX] Component: Air Bags – Frontal (Driver) Description of the problem: I am reporting a possible safety issue involving the driver front airbag. I was involved in a frontal collision in my 2024 Volkswagen Atlas Cross Sport that resulted in severe front-end damage. The vehicle was declared a total loss. During the crash, the driver steering-wheel airbag did not deploy. Based on the severity of the impact and damage, airbag deployment would normally be expected. There were no airbag warning lights or alerts prior to the crash that I am aware of. No injuries requiring hospital care occurred. I am submitting this report to document a potential airbag non-deployment issue for safety review purposes. Crash details (if prompted by the form): •Crash type: Frontal collision •Vehicle damage: Severe / Total loss •Driver front airbag deployed: No •Injuries: None requiring medical treatment •Vehicle towed from scene: Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The brakes are loud, grinding, and sounds like water sloshing around. Upon research, VW knows this issues since their 22 model and has yet to address it but rather keeps using bad material brakes. The braking results in shaking when breaking especially in the colder months. This is not safe and on a brand new car, should not be happening. The dealerships acknowledged that this is a known issue with VW

Acceleration problem upon accelerating passing a vehicle has become a safety issue. Approaching a vehicle and slowing down to pass, upon accelerating to pass, RPM drops drastically to almost a complete engine stall. I am partially in the passing lane with no power. Engine RPM then increases after the stall. I have been to the dealer with this, they cannot find the problem. No codes are set. This is a safety issue to me and other drivers approaching me due to the engine hesitation. Thank you for your consideration in this problem.

Steering wheel locks/sticks momentarily while driving, started noticing this after driving long distances (over 60 miles) and now is starting to happen on shorter distance drives. I have taken it to a VW dealership and they "couldn't recreate the problem". When this happens, the steering locks momentarily and when trying to correct the path of the vehicle, you almost have to jerk the wheel to maintain a straight path. This makes the vehicle feel like I am zig-zagging in the lane. It happens throughout the drive, not just one time. No warning lights are shown when this occurs.

Infotainment screen has had issues since the last recall completed on or about July 21st 2025. Currently my Infotainment screen and heads up window is not operational as of October 24, 2025. I keep doing a soft reset which corrects it for may be a day or so. But clearly its only getting worse and it continues to happen even in the middle of driving. I shouldn't have to continuously reset the screen every other day. Amongst this bigger issue I also have issues with car play it doesnt work or just stops working and neither does the car charger/usb ports. They work when they get ready to. I'm also having issues with the remote start. It works when it gets ready to, with a full tank of gas. This car has 12000 miles and not having the safety components working as they should is not good. No radio no safety sensors no backup camera no navigation is a hassle that noone should be experiencing with out a fix. I know this is common I just want a permanent fix because the update recall clearly was not it.

Infotainment screen glitches and constantly reboots rendering these driving systems unusable. Warning lights everywhere.

Infotainment screen reset multiple times while driving. Once parked, I turned the car off and back on again to see if that would fix the issue. The screen now won’t turn on at all and multiple safety features are disabled.

The infotainment center on my 2024 VW Atlas Cross Sport went fully dead today. I reached out to VW and this is apparently a widespread issue. Along with the infotainment being dead, many of the safety systems are down, and without access to the screen I have no access to the backup camera. I am unable to adjust the climate control as well.

My windshield developed a crack across the windshield without any impact, no rock chip, debris, or collision. The vehicle was fine when I pulled it into the garage and the next morning, the crack appeared and has continued to expanded. This appears to be a spontaneous failure. After reviewing online forums, I've found multiple reports of similar issues from other Atlas owners. This may indicate a defect in the windshield glass or vehicle design. Sudden windshield cracking could impair visibility and pose safety hazard. I am submitting this complaint in hopes that NHTSA will investigate whether this is part of a broader defect pattern.

Persistent seat/floorboard vibration at highway speeds (60–80+ mph) on my 2024 VW Atlas Cross Sport 2.0T SE w/Tech. Began after 10,000-mile service (June 2025) at Bob Boast VW (FL) and has continued despite multiple dealer visits and repairs, including tire/wheel balancing, alignment, tire replacement, and later axle + bevel box replacement (Sept 2025). Dealers verified the vibration but ultimately labeled it “operating as expected.” This is unacceptable for a new vehicle and undermines comfort, safety confidence, and value. Numerous owners report similar Atlas vibrations (driveshaft/bevel box/mount resonance). I seek formal investigation, case documentation, and relief (compensation or buyback) given repeated, unsuccessful repair attempts

I purchased my 2024 Atlas Cross Sport back in March of 2024. Within the first two weeks, the 5F module that controls the entire infotainment screen went out. They completely replaced the module. Since then, I have had it in the dealership several times due to the screen completely blacking out. We are unable to see any air conditioning controls(like defrost), backup camera, or vehicle information. We have went back and forth several times about whats causing it. First there was a "recall" that a software update was suposed to fix. We had in in and they applied the update. Less than a week later, the screen blacked out again. We took it back into the dealership. They had it for another week and said that they could not replicate the issue so nothing was wrong. They then started blaming our cellphones telling us that we cant have them plugged in or connected wirelessly. The following week we kept all of our devices disconnected and had the issue happen AGAIN. We took it back and after two more weeks of repairs they replaced the entire 5F module again. Less than 24 hours after picking it up we got an airbag error. We were able to take a picture and send it into the dealership. They informed us that its a known issue and to try driving it around with nothing in the front seat. So at this point we are unable to use half of the cars capabilities and apparently not allowed to have anything laying in the passenger seat because it causes an error bag error. So we are basically driving

On the afternoon of Wednesday August 6th I was no less that 3-4 miles from my home when the car stopped in the middle lane of a very busy 3 lane highway and never started again. It was 90+ degrees outside and even hotter inside the vehicle with leather seats. I became extremely nervous and my small 10 pound puppy began to have anxiety and overheat. When I pulled away from my home the car was bucking and jerking. The car had just completed an OTA software download and installation a few hours earlier so I assumed it was the after affect of the software update. As I pulled onto the main road the car was still driving very roughly and when I cam to a red light the car started to shake back and forth very roughly and once the light turned green I was unable to accelerate. Error messages where coming up on the screen. I tried to start the car to move out of the middle lane but it would not start. A state trooper had pulled behind me and got out to assist. She noted she saw gray smoke coming from behind the vehicle as I was driving up to the light which prompted her to get behind me initially. She and I both worked to try to get the car into park but it would not shift gears. She noted fluid was running out of the car but we both assumed it was coolant or antifreeze. She radioed the local police to assist since we were in the middle lane of a dangerous highway and I contacted VW roadside assistance. The local police officer arrived on the scene and was able to assist with getting t

Our 2024 Atlas Crossport has been in the shop for 22 days today. The vehicle we purchased NEW in January has been sitting at VW for 3 weeks. We dropped off our 2024 Atlas Cross Sport at 2 pm on Wednesday, August 27. The vehicle was presented for service for: -Oil change -Broken console spring -Remote start not working -Recall work Three weeks later the vehicle is STILL not ready and the service consultant, understandably, does not want to release the vehicle due to safety concerns -- this is literally mentioned in a text message. We have been told the outstanding issue involves Carnet. We have been told that multiple attempts have been made to connect with Carnet. Today we were told they have no idea when it can be fixed.

This was already fixed by replacing thermostat sensor but now happening again about 1 month since repair. While driving the car has a red alert come up reporting high temp pull over and my car then just loses power, ability to steer and to even be able to pull over safely (rpm’s go way up but little movement steering wheel freezes)- not when I’m at a complete stop but literally middle of driving. Not sure if it’s engine if it’s the thermostat.

See attached document for complaint.

Flawed programming of the transmission control module posing a safety risks in various low speed driving scenarios and potential repair expenses due to excessive engine strain. There is a widespread defect with the 2024 Volkswagen Atlas Cross Sport that may affect the Atlas as well. Many owners in Facebook groups are experiencing this defect. Despite Volkswagen, wherein referred to as VW, claiming the performance of transmission control module (TCM) is a characteristic of the vehicle, the defect affects acceleration after decelerating below 20 MPH when the operator (driver) expects the vehicle to typically reaccelerate. The flawed programming inhibits the transmission from downshifting at speeds below 20 MPH to properly reaccelerate, even in Sport Mode with the expectation of a more reactive transmission performance. The transmission remains in 3rd gear at speeds between 5-20 MPH after decelerating rather than downshifting into 2nd gear to reaccelerate; however, from a complete stop, the transmission will properly use 2nd gear; generally from 5-19 MPH. There is an audible strain on the engine when the RPM increase but the transmission does not downshift. There is a manual "trick" to signal the TCM to downshift when slowing below 20 MPH. A quick pulse of the accelerator pedal will signal the TCM to downshift and the transmission will properly operate in 2nd gear for reacceleration. The challenge is not always having enough time to pulse the pedal in congested driving situation

My new car is telling me I have a transmission problem. I got in my car to go to work and my car wouldn’t go in drive or reverse. Then my back up camera doesn’t work all the time and my screen gets blurry or complete black.

The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black. The contact stated that he was moving at approximately 2 MPH when he crashed into the rear bumper of the vehicle parked behind him. The contact stated that there was minor damage, paint scrapes to each bumper. The police was called and issued a report and a traffic citation to the contact. The contact stated that no person was injured. The contact stated that he had determined that there was a recall associated to his mother's vehicle VIN, NHTSA Campaign Number: 25V334000 (Back Over Prevention), however she had not taken the vehicle to a dealer to have the recall repaired. The contact had not yet taken the vehicle to be repaired or to a dealer for the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the message "Error Drive Speed" was displayed. Additionally, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 45 MPH, with the message "Engine Overheating" displayed. The contact pulled over to the side of the roadway and turned off the vehicle. The contact became aware of an abnormal coolant odor and allowed the engine to cool down for several minutes. The contact stated that the "Drive System" message was displayed. The vehicle was driven to the residence. The vehicle was towed to the dealer, where the contact was informed that it would take two weeks to diagnose the vehicle due to the dealer's service schedule. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,160. The VIN was unavailable.