2016 Tesla Model S complaints

TESLA HAS RECALL TO CHANGE MCU SINCE DECEMBER OF 2020. I HAVE CONTACTED THEM SEVERAL TIMES AND ANSWER IS ALWAYS PARTS ARE NOT AVAILABLE YET. I THINK THIS IS DELAY TACTICS. MY CAR SCREEN WENT BLANK SEVERAL TIMES AND I NOTIFIED THEM.

MY CAR MCU SCREEN HAS HAD PROBLEMS SINCE JUNE 2020 WITH BEING BLANK THAT WOULD NOT RECOVER WITH REBOOTING OR HARD RESET. I HAVE TAKEN THE CAR TO TESLA SERVICE SEVERAL TIMES DURING MY WARRANTY PERIOD. UNFORTUNATELY, THE PROBLEM PERSISTED AND I TOOK THE CAR IN AGAIN IN DECEMBER 2020 WHEN MY CAR WAS OUT OF WARRANTY AND TESLA CHARGED ME $200 TO REPLACE THE MCU/EMMC. I CONTINUED TO HAVE THE PROBLEM AFTER THE REPAIR. THE LAST TIME WAS ON 1/7/21. TESLA CLAIMED THAT MY PROBLEM IS NOT RELATED TO THE EMMC PROBLEM AND I AM NOT ELIGIBLE FOR THE REFUND. EVEN THOUGH THEIR REPAIR WAS REPLACING THE MCU AND THE EMMC WITH A 64 GB CARD WHICH SEEMS TO BE THE REPAIR FOR THE ISSUE BEING RECALLED. WHEN MY MCU SCREEN WAS BLANK, I COULD NOT LOCK THE CAR DOORS, USE THE AC, START THE CAR, OR USE ANY FUNCTIONS ON THE SCREEN.

REAR VIEW CAMERA STOPPED WORKING, DO TO MEMORY BEING FULL.

CAR SUSPENSION FELT LOOSE AND WEIRD. UNDER NORMAL DRIVING (CITY STREETS AND HIGHWAYS), CHANGING LANES OR GOING OVER ROADS WITH SLIGHT CROWN OR RUTS CAUSED THE CAR TO SUDDENLY PULL AND SHIFT ERRATICALLY (ABOVE AND BEYOND THAT EXPERIENCED IN OTHER CARS). IT FELT AS IF THERE'S SOMETHING NOT RIGHT WITH THE FRONT SUSPENSION. WHEN THIS HAPPENED ON HIGHWAYS WHILE USING AUTOPILOT (EXPERIENCED AT LEAST THREE TIMES), THE CAR SWERVED LEFT AND RIGHT ERRATICALLY (AFTER CHANGING LANES) IN AN EFFORT TO RE-CENTER ON THE LANE WITHOUT SUCCESS, AND I HAD TO TAKE OVER MANUALLY IN OVER TO AVOID FROM FLIPPING OVER OR AN ACCIDENT. TESLA SERVICE CENTER INSPECTED THE CAR IN LATE 2019 AND SAID EVERYTHING IS NORMAL. THEY PERFORMED A 4-WHEEL ALIGNMENT BUT DID NOT IMPROVE THE BEHAVIOR. THIS BEHAVIOR HAS GOTTEN WORSE OVER THE PAST YEAR AND IS VERY CONCERNING. I ONLY HAVE A LITTLE OVER 30K MILES ON THIS CAR, AND THEREFORE DO NOT EXPECT SUSPENSION FAILURE AT THIS LOW MILES.

DISPLAY BLANKED OUT. TURN SIGNALS, SOUND FROM CAR, AND OTHERS DID NOT WORK. THIS HAPPENED A COUPLE OF TIMES. CAR DROVE OK EXCEPT FOR DOUBT ABOUT WHAT WAS WORKING. WAS ABLE TO FIX IT BY GOING TO INTERNET AT HOME AND PERFORMING VARIOUS TECHNIQUES.

MY CENTER CONSOLE AND MCU CONTINUES TO LOCK UP AND RESET. I HAVE ALERTED TESLA SERVICE CENTER MANY TIMES TO THIS ISSUE AND THEY TELL ME I HAVE TO PAY FOR THE UPGRADE OF THE MCU. THEY ACTUALLY KNOW THEY HAVE A PROBLEM AND TELLING ME THAT MY CAR DOES NOT FALL IN THAT CATEGORY FOR A RECALL. I REALLY THINK THAT THEY ARE TRYING TO CULL OUT THE FOLKS THAT ARE NOT PERSISTENT, AND FOR SOME REASON THEY STATE THAT I DON'T HAVE A PROBLEM. THE PROBLEM ACTUALLY CAUSES A GREAT DEAL OF SAFETY AND ANXIETY BECAUSE MANY OF THE DRIVING FUNCTIONS ARE DISABLE UNTIL I RESET THE CAR. THIS IS UNACCEPTABLE GIVEN THAT THE CAR COST ME OVER $90,000

I AM SURE YOU ARE AWARE OF THIS PROBLEM WHICH WAS JUST ANNOUNCED FOR RECALL - CENTRAL MCU UNIT CAUSES BLACK SCREEN WHICH STOPS MAJORITY OF CAR FUNCTIONS TO OPERATE. HOWEVER - HERE IS A NEW TWIST! MY UNIT WAS REPLACED 2 WEEKS AGO AND WITHIN 48 HOURS THE PROBLEMS ONGOING BLACK SCREEN PROBLEMS RE-APPEARED TWICE (PLEASE, SEE ATTACHED IMAGE). BROUGHT BACK THE VEHICLE TO TESLA REPAIR CENTER AND AFTER A WEEK TESLA'S RESPONSE - "WE RESET ERRORS AND YOU ARE ALL SET". THESE ORIGINAL MCU1 UNITS ARE FLAWED AND ARE A DANGER TO DRIVERS BECAUSE PROBLEMS CAN HAPPEN ANY TIME - WHILE YOU ARE DRIVING, BACKING-UP, PARKING OR CHARGING. THESE ISSUES CANNOT BE RECTIFIED ON THE ROAD AND ARE A TOTAL HAZARD. REPLACING ONE DEAD MCU1 WITH ANOTHER ONE IS SIMPLY DELAYING THE INEVITABLE. TESLA IS AWARE OF THE FUNDAMENTAL DESIGN PROBLEMS WHICH IS WHY THEY NOT ONLY INTRODUCED A MORE STABLE MCU2 BUT ALSO HAVE BEEN VERY PROACTIVELY PUSHING CUSTOMERS TO PURCHASE IT.

MY 2016 TESLA (MANUFACTURED IN 01/2017, MILEAGE OF 60,400) HAD THE ISSUES WITH THE INSTRUMENT SCREEN BLACKOUT SEVERAL TIMES. EACH TIME, I LOST CONTROL OF THE TOUCH SCREEN, WHICH CAUSED THE LOSS OF REAR CAMERA VIEW, AC, LIGHT AND DRIVE CONTROL, ETC., ESPECIALLY THE FOGGED UP ON WINDSHIELD. THIS IS A DANGEROUS ISSUE. I SENT MY CAR TO TESLA SERVICE CENTER (TSC) IN MATTHEWS, NC ON 1/16/21 AND THEY REFUSED TO REPAIR MY EMMC AS MY CAR'S INSTRUMENT SCREEN COULD RESTART UP AND WAS NOT COMPLETELY DEAD. ANDY AT TSC TOLD ME THAT I'D HAVE TO WAIT FOR MY CAR TO DIE COMPLETELY AND TOUCH SCREEN BECOMES DEAD AND CANNOT BE RESTARTED IN ORDER FOR THEM TO SERVICE IT UNDER THE EXTENDED WARRANTEE. IRONICALLY, I PICKED UP MY CAR FROM TSC THIS PAST WEEKEND AND ON MY DRIVING HOME ON HIGHWAY I-85 SOUTH OUTSIDE CHARLOTTE, NC, I LOST MY TOUCH SCREEN AGAIN (SEE ATTACHED PICTURES). IT IS OUTRAGEOUS FOR TESLA TO IGNORE THIS PROBLEM. BY ASKING OWNERS TO EXPERIENCE A COMPLETE TOUCH SCREEN FAILURE BEFORE WARRANTEE SERVICES CAN BE ACTIVATED, TESLA IS COMMITTING SERIOUS CRIMES BY PUTTING DRIVERS IN DANGER!

I WAS BACKING UP SLOWLY, 1-3 MPH, AND THE FRONT DRIVER TIRE GOT BURIED IN THE BACK OF THE WHEEL WELL. I WAS ONLY TURNING SLIGHTLY, AND THE GROUND WAS RELATIVELY FLAT. THERE WAS NO SOUND OR ANYTHING, THE CAR JUST STOPPED BECAUSE THE WHEEL WAS JAMMED IN THE WHEEL WELL. I CAME TO FIND OUT THE LOWER CONTROL ARM/FORELINK HAD FAILED. IT CRACKED AND SEPARATED AT THE STEERING KNUCKLE. TESLA WAS OK ABOUT FIXING IT, THANK GOODNESS THE CAR IS UNDER WARRANTY OR IT WOULD HAVE COST THOUSANDS TO REPLACE BOTH SIDES FOR SOMETHING THAT SHOULD NEVER FAIL. I COULDN’T LEAVE THE OTHER SIDE IN PLACE KNOWING THIS IS COMMON DEFECT AND THAT MY FAMILY’S SAFETY WAS IN JEOPARDY. THANKFULLY THIS DIDN'T HAPPEN WHILE DOING 65 MPH ON THE FREEWAY. TESLA BEGRUDGINGLY REPLACED BOTH SIDES UNDER THE WARRANTY. BUT, THEY DIDN’T REPAIR IT CORRECTLY. I’VE REPEATEDLY TOLD THEM THE TIRE RUBS AGAINST THE FRONT WHEEL WELL, AND IT DIDN’T BEFORE, BUT THEY SAID IT DOESN’T RUB. EVEN THOUGH, I HAVE PICTURES SHOWING THE TIRE AGAINST THE WHEEL WELL, WITH NO SPACE IN BETWEEN. I ALSO HAD TO ASK THEM TO PUT ALL THE RETAINING CLIPS IN PLACE REPEATEDLY, BUT THEY STILL LEFT AT LEAST 4 OUT. ALL THIS HAPPENED AT THE SERVICE CENTER IN BUENA PARK, CA. THEIR CUSTOMER SERVICE IS TERRIBLE AND THERE IS NO WAY TO ESCALATE PROBLEMS BEYOND THE SERVICE ADVISOR YOU DEAL WITH. SO, BASICALLY I’M STUCK NOT REALLY KNOWING IF IT CONTINUES TO BE A SAFETY HAZARD BECAUSE TESLA REFUSES TO COOPERATE AND THERE IS NO

THE MAIN SCREEN IS GETTING STUCK ON MY CAR, SOMETIMES GOING BLANK AND SOMETIMES RESETTING ITSELF THAT TAKES ABOUT 2-10 MINS. IT IS HAPPENING BOTH WHEN DRIVING AND WHEN SITTING IDEAL IN CAR. ONE DAY I WAS STUCK IN PARKING LOT FOR ABOUT 15 MINS TRYING FOR IT TO GET BACK UP. I'VE ENABLED "PIN TO DRIVE" FEATURE ON MY CAR, WITHOUT THE SCREEN I CAN'T EVEN MOVE THE CAR. THIS BECOMES VERY CHALLENGING, SPECIALLY WHEN YOU DON'T HAVE ACCESS TO CAMERA OR MAPS ON BOARD. I'VE REACHED OUT TO TESLA ABOUT THIS THEY SAID DO A HARD RESET BUT THE PROBLEM STILL CONTINUES AND ARE ASKING $1500+ TO REPLACE IT WITH THE NEW ONE.

AFTER TESLA OFFERED THEIR INTERFACE UPGRADE FROM MC1 TO MC2, THE MC2 SOFTWARE COMPATIBILITY WITH THE BACKUP CAMERA IS HORRIBLE. THERE ISN'T ANY LIGHTING AT NIGHT WHEN REVERSING AND THIS CAM HE BE DETRIMENTAL TO DRIVING AS A PERSON OR OBJECT CAN BE HIT. TESLA HAS NO SOLUTION YET AMD THE BACKUP CAMERA IS USELESS.

WHEN STATIONARY OR IN MOTION, BOTH ON CITY STREETS AND HIGHWAYS, AND EVEN TURNING THE FOLLOWING IS TRUE. THE CENTER INFOTAINMENT STACK BECOMES COMPLETELY FROZEN AND UNUSABLE. FOLLOWING THIS, IT WILL AUTOMATICALLY RESTART, HOWEVER DURING THIS ENTIRE TIME, VITAL SAFETY FEATURES CONTROLLED THROUGH THE CENTER INFOTAINMENT STACK ARE UNAVAILABLE, INCLUDING BACK UP CAMERA FUNCTIONALITY. I HAVE APPLIED FOR THE WARRANTY PROGRAM TESLA HAS FOR REPLACING THE MCU1, HOWEVER, EACH TIME THEY INFORM ME MY CAR DOES NOT MEET THE REQUIREMENT WITHOUT ELABORATING ANY FURTHER. HOWEVER, THIS IS CLEARLY A SAFETY ISSUE THAT THEY ARE IGNORING.

TOUCH SCREEN STOPS WORKING, REMOVES BACKUP CAMERA FEED AND ALL AUDIO ALERTS ARE SILENCED. THIS IS A DIRECT RESULT OF THE EMMC FAILURE IN THE MCU TOUCH SCREEN.

VIN: [XXX] WHILE DRIVING AIR SUSPENSION HAS WILDLY ACTIVATED. UNABLE TO MANUALLY TURN HEADLIGHTS ON AT NIGHT. ENTERTAINMENT SYSTEM HAS, UNCOMMANDEDLY, ACTIVATED ON FULL VOLUME AND UNABLE TO REDUCE/MUTE. BLUETOOTH LINK DISCONNECTED FROM PHONE ELIMINATING HANDSFREE ABILITY MID-CALL. MCU (MEDIA CONTROL UNIT)/MAINSCREEN HAS REBOOTED ON ITS OWN, WITH HIGH OUTSIDE HEAT, PHOENIX, ARIZONA< SHUTTING OFF CABIN COOLING FOR AS LONG AS 5 MINUTES. THESE ARE PRIMARY SAFETY CONCERNS AND MAJOR DISTRACTIONS. ADDITIONALLY, THERE IS FREQUENT LOSS OF GPS/NAVIGATION POSITION, FALSE AURAL WARNINGS AND SOMETIMES A COMPLETELY UNRESPONSIVE MCU THAT A RESET SOMETIMES/TEMPORARILY CLEARS. THIS HAS HAPPENED SINCE THE SUMMER THROUGH NOW BOTH LOCALLY WITHIN THE PHOENIX, ARIZONA AREA, PARTS OF NORTHERN ARIZONA, NEVADA AND CALIFORNIA AT DIFFERENT TIMES, ELEVATIONS, CLIMATES AND TIME OF DAY. I HAVE VIDEO THAT I CAN SHARE WITH YOU IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

INFOTAINMENT SCREEN WILL GO BLACK PERIODICALLY, SOMETIMES RESTARTING, SOMETIMES NOT. CAN BE BLACK AND UNUSABLE FOR MINUTES OR HOURS, AND USUALLY WILL RESTART OVERNIGHT. BUT CAN HAVE MAJOR ISSUES WHILE DRIVING WITH NO SCREEN INCLUDING NOT BEING ABLE TO CHANGE THE TEMPERATURE, NO NAVIGATION, NO RADIO, NO BACKUP CAMERA, NO SAFETY FEATURES.

NO AUDIO WITH TURN SIGNALS. ANIMATION WORKED ON SCREENS, AND TURN SIGNALS WERE ACTUALLY WORKING, JUST NO AUDIO. CHECKED ALL EXTERIOR LIGHTS AND ALL WORKED INCLUDING BACKUP AND BRAKE LIGHTS. AFTER REBOOT OF THE MCU1 AUDIO WORKED.

CENTER SCREEN FROZEN REPEATEDLY

I AM THE OWNER OF A 2016 TESLA MODEL S 90D THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECAL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. TESLA HAS ALSO MENTIONED THAT I CAN UPGRADE TO "MCU2" AT A COST OF $3500, AND THAT THIS SYSTEM WORKS MUCH BETTER. OWNERS OF THESE VEHICLES SHOULD NOT BE REQUIRED TO PAY TO MAINTAIN THE SAFETY AND FUNCTIONALITY OF THEIR VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE

WHILE I WAS DRIVING AT HIGHWAY SPEED IN THE LEFT LANE OF 3-LANE I95 NORTH (~11 MILES NORTH OF FLORENCE, SOUTH CAROLINA) AROUND 6PM ON 1/15/2021, THE CAR SUDDENLY GAVE A SHAKE AND LOUD NOISE, AND IMMEDIATELY, WAS OUT OF CONTROL AND WAS JERKING VIOLENTLY SIDE TO SIDE BETWEEN LANES. I WAS SOMEHOW ABLE TO MOVE THE UNSTEERABLE CAR ACROSS 3-LANE TRAFFIC AND BROUGHT IT TO STOP ON THE RIGHT SIDE MEDIUM. THIS HAPPENED ON A BUSY HIGHWAY BEFORE MLK LONG WEEKEND. THANK THE MANY DRIVERS WHO MANAGED TO AVOID HITTING US, MY WIFE AND I MIRACULOUSLY SURVIVED THIS INCIDENT BUT LEFT SEVERELY TRAUMATIZED. THE SHAKE AND LOUD NOISE ARE LIKE CAR GOING OVER A POTHOLE. HOWEVER, THERE WAS NOT ANY POTHOLE ON THE LEFT LANE AS I DID NOT SEE CARS IN FRONT OF ME MOVING LIKE GOING A POTHOLE. WHEN I WAS WAITING FOR MY TOW TRUCK FOR THE NEXT 2 HOURS, I WATCHED CARS PASSING BY AND DID NOT SEE ANY CAR MOVING UNUSUALLY. THUS, I AM CERTAIN THAT THERE IS NO POTHOLE ON THE LEFT LANE. I INSPECTED THE CAR ON SITE, I NOTICED THAT THE DRIVER REAR WHEEL TILTED INWARD. I HAD THE CAR TOWED TO TESLA SERVICE CENTER AND THEY CONFIRMED THE $3,000+ SUSPENSION DAMAGE AND DAMAGES TO BRAKE LINE AS A CONSEQUENCE. MY TESLA MS IS EXACT 4-YEARS OLD (MADE IN 01/2017) AND 60,224 MILES DRIVEN. TO HAVE THIS EARLY SUSPENSION FAILURE DURING NORMAL DRIVING ON HIGHWAY WITHOUT ANY WARNING IS SIMPLY UNIMAGEABLE AND UNACCEPTABLE. THOUGH WE ARE VERY LUCK TO SURVIVE THIS, THIS SUSPENSION FAILURE CAN EASILY CAUSE MAJOR ACCIDENTS AND HAVE MANY PEOP

THE DISPLAY SCREEN HAS NOT BEEN WORKING PROPERLY. SOUNDS INCLUDING VOICE NAVIGATION AND TURN SIGNALS HAVE STOPPED WORKING. RESETTING THE SCREEN FOXES THE ISSUE FOR 1 DAY BUT THEN RETURNS. OTHER SAFETY SOUNDS INCLUDING PROXIMITY SENSORS ARE ALSO NOT WORKING.

THE MAIN COMPUTER IN THE CAR GOES BLANK. THIS AFFECTS ALL PARTS OF THE CAR. IT HAS HAPPENED WHILE STATIONARY AND IN MOTION. WHEN IT SHUTS OFF YOU LOSE CONTROL OF ALL SYSTEMS INCLUDING: NAVIGATION, EMERGENCY BRAKING, LANE ASSISTANCE, USE OF CAMERAS, ALL ACCESS TO SAFETY FEATURES. I HAVE READ THERE IS A RECALL BUT WHEN I CONTACTED THE MANUFACTURER THEY REFUSED TO FIX THE ISSUE.

I'VE BEEN HAVING ONGOING ISSUES WITH THE MCU/ TOUCH SCREEN. I WAS DRIVING EARLY MORNING ONE DAY WHEN IT WAS STILL DARK OUTSIDE. I WENT TO TURN ON FOG LIGHTS AND ALL OF A SUDDEN THE HEADLIGHTS TURNED OFF AND THE TOUCH SCREEN FROZE ON ME. I HAD NO WAY OF TURNING THE HEADLIGHTS BACK ON AND HAD TO DRIVE IN THE DARK WITHOUT KNOWING WHAT IS AHEAD OF ME UNTIL I STOPPED ON THE SIDE OF THE ROAD. THEY DID REPLACE THE MCU, HOWEVER I'VE STILL BEEN HAVING ISSUES WITH THE TOUCH SCREEN. I DON'T HAVE FULL CONFIDENCE IN THE SYSTEM. HOW DO I KNOW THIS WON'T HAPPEN AGAIN?

THE CAR WAS PARKED AND RE-ENTER ABOUT 1 HOUR LATER, THE CENTRAL SCREEN WAS BLANK. ALL THE WINDOWS FOG UP AND CAN NOT DRIVER UNTIL ALL THE WINDOWS CLEAR UP. THE PIN TO DRIVER CAN NOT ENTER SCREEN WAS BLANK, HAS TO USED THE MOBILE APP TO START THE CAR TO DRIVE. ABOUT 20 TO 30 MINUTES INTO THE DRIVE, THE SCREEN REBOOTED TO NORMAL FUNCTIONS.

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE ELECTRONIC OWNERS MANUAL COULD NOT BE ACCESSED ON THE INFOTAINMENT SCREEN. OVER TIME, THE SCREEN WOULD INTERMITTENTLY GO BLANK AND OTHER FEATURES ON THE HOME SCREEN WOULD NO LONGER FUNCTION AS NEEDED. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA FACTORY SERVICE CENTER WHERE HE WAS INFORMED THAT A REMEDY FOR THE DEFECT WAS NOT AVAILABLE HOWEVER, THE TECHNICIAN WOULD PROVIDE A SOFTWARE UPDATE. AFTER SEVERAL SOFTWARE UPDATES, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.*DT CONSUMER HAS BROUGHT THE VEHICLE TO THE DEALER 7+TIMES, THERE WAS NO INDICATION OF UPGRADE OF THE SOFTWARE.*JB

THE 2016 TESLA MODEL S MCU HAD BEEN SLUGGISH AND OFTEN TIMES FREEZES. THIS IS POTENTIALLY A RISK FOR DRIVING AS I CANNOT ACCESS OR SEE ANYTHING ON THE SCREEN. LOTS OF TIMES THE FRONT SCREEN AND THE MCU SCREEN TURNS OFF. I CALLED TESLA AND THEY DELETED THE ENTIRE HISTORY CACHING, BUT THAT WORKED FOR A BIT, BUT THEN WAS SLOW AND SLUGGISH. THE MCU WILL GO OUT A WEEK LATER. OFTEN TIMES, I WOULD GET IN THE CAR AND THE CAR WILL NOT BOOT UP FOR A COUPLE MINUTES. TRYING TO CHANGE SETTINGS ON THE MCU WOULD BE AN SLOW PROCESS. SOMETIMES THERE WERE GLITCHES WHERE YOU CANNOT SEE ANYTHING ON THE SCREENS LIKE THE SPEEDOMETER WHICH MAKES DRIVING DANGEROUS. MY CAR WAS UNDER WARRANTY AND I PURCHASED THE EXTENDED WARRANTY AND THEY WOULDN'T CHANGE THE MCU. I ENDED UP PAYING $2700 OUT OF POCKET TO REPLACE THE ENTIRE MCU. THIS SHOULDN'T HAVE HAPPEN ON LESS THAN A 4 YEAR OLD CAR WHEN I DID THIS. EVEN WITH TESLA EXTENDED WARRANTY, THE MCU WAS NOT COVERED.

I HAVE TAKEN THE CAR IN FOR SERVICE 5 TIMES STARTING IN OCTOBER FOR THE SAME ISSUE. THE PROBLEM I AM HAVING IS MY MEDIA CONTROL UNIT CUTS OUT / GOES BLACK AND RESETS ITSELF. IT DOES THIS RANDOMLY INCLUDING WHEN I AM DRIVING THE VEHICLE. WHILE THIS DOES NOT IMMEDIATELY IMPACT MY ABILITY TO OPERATE THE VEHICLE IT IS DISTRACTING WHEN THIS HAPPENS WHILE I AM DRIVING. TESLA HAS ISSUED SOME ADVISORY ABOUT AN KNOWN ISSUE WITH THE MCU, BUT THEY CONTINUE TO TELL ME THAT A FIRMWARE UPDATE WILL RESOLVE THIS OR TO DO A HARD RESET ON THE SYSTEM TO RESOLVE THIS. THE HARD RESET TAKES 3 - 5 MINUTES TO RESET AND IS NOT AN ACCEPTABLE SOLUTION IN MY OPINION. I HAVE ATTACHED THE INVOICES WITH NOTES FROM THE SERVICE CENTER / TECHNICIANS FROM WHEN MY VEHICLE WAS BROUGHT IN TO SERVICE.

WHILE PULLING MY CAR OUT OF THE GARAGE DRIVEWAY ON 1/8/2021, HEARD A METAL CRANKING NOISE AND I WASN'T ABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE WHEEL, NOTICED THE FRONT WHEEL ON THE DRIVER SIDE WAS TOUCHING/STUCK THE WHEEL LINER. SCHEDULED A SERVICE APPOINTMENT WITH TESLA AND TOOK THE CAR TO THE TESLA SERVICE CENTER TODAY, THEY IDENTIFIED BOTH FRONT FORELINKS NEED TO BE REPLACED. SHARED THIS ARTICLE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/TESLA-FRONT-SUSPENSION-FAILURES-INVESTIGATED.SHTML WITH THEM BUT THEIR RESPONSE IS ACCORDING TO TESLA SERVICE BULLETIN, THIS ONLY AFFECTS MODEL S AND MODEL X VEHICLES WERE BUILT BETWEEN JANUARY 19, 2016, AND MAY 25, 2016, BUT MINE WAS BUILT IN APRIL 6 BUT I EXPERIENCED THE EXACT SAME ISSUE REPORTED BY OTHER TESLA OWNER

BACKING MY CAR OUT OF MY DRIVEWAY, I HEARD A LOUD POP NOISE UNDER THE DRIVER SEAT AND AFTER THAT THE CAR MAKE LOUD NOISE LIKE METAL HITTING THE FLOOR EVERY TIME THE CAR GOES OVER THE BUMP. BROUGHT THE CAR TO TESLA SERVICE CENTER THE NEXT DAY AND TESLA SERVICE TECHNICIAN TOLD ME THAT BOTH THE FRONT FORE LINKS AND SUSPENSIONS WERE BROKEN AND NEED TO BE REPLACED AND IT WAS UNSAFE TO DRIVE.

IN SEPTEMBER OF 2018 I NOTICED ONE OF THE DAYTIME RUNNING LIGHTS STARTED TO GO OUT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE HEADLIGHT. SHORTLY AFTER THE OTHER SIDE DID THE SAME THING. AGAIN THEY REPLACED THE HEADLIGHT. THEN IN JUNE OF 2019 ONE OF THE DAYTIME RUNNING LIGHTS WENT OUT AGAIN. IT WAS REPLACED AGAIN. NOW I AM OUT OF WARRANTY AND BOTH DAYTIME RUNNING LIGHTS ARE GOING OUT AGAIN. THERE IS SOME DEFECT THAT CAUSES THEM TO BURN OUT. I FELT IT WAS A SAFETY ISSUE BECAUSE THE DAYTIME RUNNING LIGHTS ARE SUPPOSED TO DECREASE ACCIDENTS.

TESLA HAS A DAUGHTERBOARD MEMORY CARD RECALL IN PLACE, AND THE DISPLAYS IN MY CARD KEPT GOING BLANK FOR LONG PERIODS WHICH IS INDICATIVE OF THE MEMORY FAULT. DURING THE RECALL REPLACEMENT PROCESS ON MY CAR (9 DEC 2020) TESLA RAN DIAGNOSTICS THAT SHOWED THAT THE MCU WAS DEFECTIVE, AND THAT DEFECT IMPACTED THE DAUGHTER CARD SO THAT BOTH THE MCU AND DAUGHTERBOARD NEEDED TO BE REPLACED. I WAS NOT GIVEN THE OPTION TO REPLACE THE DAUGHTER CARD WITHOUT ALSO REPLACING THE MCU. THE DAUGHTER CARD RECALL SHOULD HAVE INCLUDED AN MCU REPLACEMENT BECAUSE DEFECTS IN THE LATTER CORRUPT OPERATION OF THE FORMER. I WAS CHANGED FOR THE MCU REPLACEMENT, INCLUDING DIAGNOSTICS; THE NEW MCU INCLUDES A REPLACEMENT FOR THE DEFECTIVE DAUGHTER CARD, BUT I WAS NOT REFUNDED FOR THE RECALLED DAUGHTER CARD. TESLA CLAIMS A REFUND FOR THE DAUGHTER CARD MAY BE FORTHCOMING. NHTSA SHOULD EXPAND THE RECALL TO INCLUDE THE MCU AND TESLA SHOULD BE COMPELLED TO REFUND FOR REPLACED MCUS, LABOR, AND DIAGNOSTIC FEES.

TESLA MODEL S CENTER TOUCHSCREEN AND ASSOCIATED ASSISTANCE &INFORTAINMENT FEATURES HAVE BECOME UNSTABLE AND PERFORM CORRECTLY ONLY INTERMITTENTLY. WOULD HAVE CHECKED MORE BOXES ABOVE IN TERMS OF SYSTEMS AFFECTED BUT ONLY ALLOWED 3. BACKUP CAMERA SLOW TO COME UP (WHEN WORKING). SYSTEM SHUTDOWNS AND REBOOTS OCCUR WHILE DRIVING AND PARKED. BACKUP CAMERA, CLIMATE CONTROL, DEFOGGING SYSTEMS, HEAD LIGHT CONTROL, VEHICLE LOCK/UNLOCK, TURN SIGNAL INDICATOR NOICE, AND ALL DRIVER ASSISTANCE SUCH AS AUTOMATIC BREAKING, ADAPTIVE CRUISE CONTROL, NAVIGATION ETC ARE AFFECTED WHEN THIS OCCURS. VARIETY OF ERRORS WITH ENTIRE TOUCHSCREEN SYSTEM INCLUDING LACK OF RESPONSE TO VOICE COMMANDS, PHONE CONNECTIONS AND AUDIO CONTROLS OCCUR NEARLY EVERY DAY WHETHER CONNECTED TO WIFI, LTE, DRIVING OR STATIONARY. AUDIO SYSTEM WILL SOMETIMES CHANGE VOLUME WHEN THESE ERRORS OCCUR OR WILL BE UNAVAILABLE TO CHANGE TO A SAFER VOLUME. ISSUES HAVE BEEN OCCURRING FOR THE PAST YEAR AT LEAST BUT HAVE BECOME MUCH WORSE OVER TIME. HAVE REPEATEDLY BROUGHT UP THESE CONCERNS WITH MANUFACTURER WHO STATES SYSTEM IS PERFORMING ACCORDING TO MANUFACTURER STANDARDS AND/OR "KNOWN FIRMWARE ISSUE". THESE ISSUES ABSOLUTELY AFFECT DRIVING SAFETY.

PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME U

DRIVER FRONT SUSPENSION FAILURE OCCURED WHILE IN REVERSE TO PARK AT TESLA SUPERCHARGER.

MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL

PARKED MY CAR IN A REGULAR PARKING SPOT. AFTER 30 MINUTES, I RE-ENTER THE CAR AND WHEN I BACKED OUT, THE CAR HAD APPARENTLY LOWERED ITSELF ON THE CONCRETE PARKING BUMPER AND THE CAR DRAGGED THE CONCRETE BARRIER OUT AS WELL AND HEAVILY DAMAGED MY CAR'S FRONT ($6,600 WORTH OF REPAIRS). IMMEDIATELY DROVE TO TESLA SERVICE CENTER AND THEY ESTABLISHED THERE WERE NO PROBLEMS WITH THE SUSPENSION OR ANY OTHER PARTS. "WE ADVISE OUR CUSTOMERS NOT TO PARK OVER PARKING BUMPERS" I WAS TOLD BY THE TSC MANAGER. I FILED A COMPLAINT AND CLAIM FOR REIMBURSEMENT WITH TESLA BUT DID NOT RECEIVE A RESPONSE. A PARKED CAR SHOULD NOT MOVE. NOT FORWARD, NOT BACKWARD, NOT UP NOT DOWN.

AFTER ABOUT 4.5 YEARS, I HAVE HAD TO REPAIR, AND THEN REPLACE THE MCU. ALSO HAD TO REPLACE THE LCD SCREEN OF THE MCU (LEAKING LIQUIDS!) AS WELL AS THE LCD SCREEN OF THE INSTRUMENT PANEL (ALSO LEAKING LIQUIDS!).

MAIN ONBOARD COMPUTER CONSISTENTLY FREEZING AND CRASHING. REGULARLY MUST POWER CYCLE THE VEHICLE TO GET MAIN SCREEN TO BOOT. MAPS, NAVIGATION AND ALL CONTROL FUNCTIONS ACCESSIBLE VIA THE CENTER SCREEN ARE INACCESSIBLE WHILE OPERATING THE VEHICLE. BACK UP CAMERA, DEFROSTERS AND OTHER FUNCTIONS ALSO BECOME DISABLED WHEN THE SCREEN FREEZES. TESLA TOLD ME THAT MY VEHICLE REQUIRED A REPLACEMENT MCU AND ORDERED THE PART. HOWEVER, AFTER TAKING THE VEHICLE IN FOR SERVICE THEY TOLD ME THAT THEY COULD NOT REPLICATE THE ISSUE. INSTEAD THEY CLEARED THE DATA CACHE, TURNED OFF MY POWER SAVER MODE FUNCTION(THAT WAS NOT ACTIVE BUT WAS ENABLED) AND TOLD ME TO RESET THE CAR OR BRING IT BACK IN IF IT PERSISTS. THEY WERE UNWILLING TO DIAGNOSE FURTHER. I HAVE MAJOR SAFETY CONCERNS OPERATING A VEHICLE THAT RELIES ON ITS TECHNOLOGY TO FUNCTION PROPERLY. I'D LIKE THIS INVESTIGATED MORE CLOSELY. RYAN SMITH, THE SERVICE MANAGER AT TESLA REFUSED TO SHARE THE DIAGNOSTIC RESULTS, AND SAID THAT IF THE PART (MCU OR ITS COMPONENTS) FAILS THEY WILL REPLACE IT, BUT THAT IT HASN'T FAILED. I'M NOT COMFORTABLE WAITING FOR IT TO FAIL BEFORE THIS IS ADDRESSED. ATTACHED IS THE SERVICE RECEIPT WITH DETAILS OF WHAT WAS DONE. PLEASE ASSIST. THANK YOU.

THE ONLY MANUAL FOR OPERATION OF MY CAR IS ON SCREEN. THE CAR COMPUTER WILL NOT LOAD THE SCREEN FOR THE MANUAL SO WE HAVE BEEN UNABLE TO ACCESS ANY SAFETY OR OPERATION MANUALS FOR MONTHS. I AGAIN TOOK MY CAR TO TESLA SERVICE THIS WEEK AND THE SERVICE DEPARTMENT SAID THEY HAVE NO FIX. THERE IS NO OTHER OPERATION MANUAL AND TO WAIT FOR A FIRMWARE UPDATE THEY MAY HELP BUT THEY ARE NOT SURE. THEY REFUSED TO REPLACE THE MCU. MY CAR IS STILL UNDER FULL WARRANTY. WE SUSPECT THE ISSUES WITH LOADING THE MANUAL IS RELATED TO FAILURE OF THE TOUCHSCREEN/MCU. WE HAVE HAD INCREASING EPISODES OF OUR SCREEN GOING DARK REQUIRING US TO PULL OVER AND NOT DRIVE UNTIL COMPUTER REBOOTS. WE ARE UNABLE TO USE OUR BACK UP CAMERA WHEN THE SCREEN IS BLACK. THE MAP FEATURES LOADS VERY SLOWLY. THIS IS A COMPLEX CAR AND WE NEED TO BE ABLE TO LOOK UP INFORMATION REGARDING SAFE OPERATION

VEHICLE WAS IN MOTION AT ABOUT 30-35 MPH IN A HIGHWAY CONSTRUCTION ZONE, AND I HEARD A BANG, VEHICLE LOST CONTROL AND WAS SENT OFF THE ROAD. WHEN I INSPECTED THE VEHICLE AFTER THE VEHICLE CAME TO A STOP, I NOTICED THE FORE LINK/FORWARD CONTROL ARM WAS LOOSE. THE STUD THAT HELD THE BALL JOINT TO THE STEERING KNUCKLE HAD BEEN SHEERED OFF.

LEAVING A PARKING AREA BY BACKING UP AND THEN TURNING TO THE LEFT TO START TO DRIVE, THE FRONT PASSENGER SIDE WHEEL STARTED A LOUD GRINDING NOISE, WENT UP AND DOWN, AND STOPPED. I WENT TO TAKE A LOOK AND FOUND THAT THE WHEEL WAS TOUCHING THE FRONT WHEEL WELL. HAD TO CALL TOWING SERVICE THAT TOOK THE VEHICLE TO A NEARBY SERVICE CENTER. TESLA SERVICE CONFIRMED THE FRONT LOWER CONTROL ARM/LINK WAS BROKEN. I REPLACED BOTH SIDES JUST TO BE SAFE. WHEEL ALIGNMENT WAS PERFORMED PER SERVICE REQUIREMENT. $1003 TOTAL COST, NOT INCLUDING THE TOWING SERVICE COST.

I HAVE HAD THE SCREEN GO BLACK ON SEVERAL OCCASIONS. IT TAKES MULTIPLE TRIES TO REBOOT IT. THE LOCAL DEALER SAID THAT I HAD TO KEEP TRACK OF WHEN THIS HAPPENS AND REPORT IT WITHIN 30 MINUTES TO THEM FOR DIAGNOSIS. I WAS HAVING THE SCREEN REPLACED FOR A DIFFERENT ISSUE (BUBBLES IN THE SCREEN) AND ASKED THEM IF THEY WOULD REPLACE IT WITH A NEWER SCREEN AND REPLACE THE MCU UNIT. THEY SAID THAT THEY WOULD ONLY REPLACE THE SCREEN WITH A REFURBISHED UNIT THAT IS THE SAME AS THE ONE I HAVE. I HAD ANOTHER FAILURE YESTERDAY (11/30/2020) WHEN I WAS OUT OF TOWN. THE CAR WAS PARKED AND THE SCREEN WOULD NOT ENGAGE. I TRIED REBOOTING SEVERAL TIMES OVER AROUND 20 MINUTES. THE SYSTEM FINALLY REBOOTED. I SENT THIS IN TO THE LOCAL DEALER WITHIN 15 MINUTES. THEY HAD SAID THAT I NEEDED TO REPORT FAILURES WITHIN 30 MINUTES FROM THE OCCURRENCE . THEY HAVE NOT RESPONDED. I UNDERSTAND THAT YOU HAVE OVER 12,000 COMPLAINTS ABOUT THIS TYPE OF FAILURE. WHEN THE SCREEN IS BLACK AND INOPERABLE THE BACKUP CAMERA IS NOT ENGAGED. YOU SHOULD REQUIRE THAT TESLA ISSUE RECALLS FOR MCU REPLACEMENTS AND SCREEN REPLACEMENTS WITH THE NEWER UPGRADED MODEL.

THE TESLA MODEL S PURCHASED, HAS BEEN RECEIVED WITH MULTIPLE SAFETY CONCERNS. 1) SUPENSION FORE LINKS & ALT LINKS NEED REPLACEMENT DUE TO CORROSION 2)POWER STEER FAULT - RIGHT TOE LINK HAS EXCESSIVW CORROSION & WEAR REPLACEMENT NEEDED. 3) RIGHT AXCEL BOOT LEAKING, CLEVIS MOUNT, RIGHT & LEFT AXEL REPLACEMENT REQUIRED. TOTAL LABOUR EXCEEDS OVER $9,000. THIS VEHICLE ORIGINATED AND MANUFACTURED IN USA WAS IMPORTED TO CANADA. THERE ARE SAFETY CONCERNS BEYOND THIS, THE VEHICLE IS UNSAFE AND FEATURES MANY CONCERNS. DRIVING ON RESIDENTIAL ROADS THE SUSPENSION DROPS UNEXPECTEDLY, DURING HIGH SPEEDS THE VEHICLE PULLS TO THE SIDE. PARKING ASSIST & PARKING BREAK INACTIVE. VARIOUS SUSPENSION CONCERNS LEAVE THIS "LUXURY" VEHICLE PARKED IMMOBILIZED.

WHILE BACKING OUT OF MY GARAGE THE FRONT LEFT LOWER CONTROL LINK BROKE CAUSING THE WHEEL TO JAM AGAINST THE INNER WHEEL WELL LINER. THE CAR HAD TO BE LOADED ON A FLAT BED TOW TRUCK AND TRANSPORTED TO THE TESLA REPAIR SHOP IN SLAT LAKE CITY. TESLA REPLACED BOTH LEFT AND RIGHT LOWER CONTROL LINKS FOR A COST OF. THE CAR HAD 50,000 MILES AND NEVER HIT ANYTHING TO CAUSE DAMAGE TO THE SUSPENSION. NORMAL HARD SURFACE ROAD USE. REPAIRED BY TESLA 8/2/2020.

2016 TESLA MODEL S SUSPENSION BROKE OFF WHILE BACKING UP SLOWLY (5MPH) ON MY GARAGE. THE WHEEL END UP SCRAPING THE WHEEL WALL AND BECAME NOT DRIVABLE. TOOK THE CAR TO TESLA AND THEY MADE ME PAY $3150 FOR REPAIR. IT'S USUAL A SUSPENSION WOULD BREAK OFF AT SUPER SLOW SPEED ON REVERSE.

WE ORDERED AND BOUGHT OUR 2016 TESLA MODEL S BRAND NEW. WE KEEP OUR CARS AND TAKE CARE OF THEM - OUR 1996 FORD EXPLORER AND 2000 FORD F-250 STILL IN THE GARAGE RUNNING AS IF THEY WERE NEW. WE TAKE CARE OF OUT VEHICLES AND DRIVE THEM SO THEY LAST. OUR TESLA ONLY HAS 34,000 MILES ON IT AND IS ALWAYS STORED IN OUR ENCLOSED GARAGE. THE CAR IS NOT DRIVEN FOR THREE MONTHS AS WE GO BACK TO OUR COTTAGE IN THE MIDWEST FOR THE SUMMER. THIS YEAR (2020), BECAUSE OF COVID WE LEFT IN APRIL IN WHICH THE CAR SAT IN OUR GARAGE FOR FIVE MONTHS, NOT DRIVEN. AT OUR YEARLY CHECK UP, WE JUST DISCOVERED OUR REAR SHOCKS NEED REPLACING AT A COST OF $1,100.00 A SHOCK, 2,200 FOR THE PAIR. A CAR WITH 34,000 MILES, DRIVEN IN SOUTHERN CALIFORNIA, WITH MANY OF THE MILES ON THE FREEWAY AND NEEDING REAR SHOCKS AFTER THREE YEARS? THE CAR MAYBE FOUR YEARS OLD BUT IT HAS SAT THREE MONTHS EACH YEAR, WHICH EQUATES TO SITTING ALMOST A YEAR NOT BEING DRIVEN AT ALL. IT JUST HAPPENED WHEN THE CAR IS OUT OF WARRANTY? THIS DOESN'T SEEM RIGHT.

LEFT FRONT SUSPENSION FORE LINK BROKEN /DEFECTIVE. IT WAS PARKED IN A PARKING LOT

ON 11/25/2020, AT APPROXIMATELY 12:00PM, WHILE IN LINE FOR THE DRIVE THROUGH CAR WASH OF A MOBIL GAS STATION (LOS SERRANOS COUNTRY CLUB DR), MY VEHICLE, A WHITE 2016 TESLA MODEL S, PARTIALLY TURNED OFF. I COULD NO LONGER STEER THE CAR NOR COULD I RESTART THE VEHICLE. THE SCREENS WERE COMPLETELY BLACK. I EXITED THE VEHICLE AND HAD TO WAIT SEVERAL MINUTES BEFORE I WAS ABLE TO GET MY VEHICLE RESTARTED. THIS IS NOT THE FIRST TIME SOMETHING LIKE THIS HAPPENED (THOUGH I CANNOT REMEMBER THE EXACT DATES OF THE PREVIOUS INCIDENTS), WHERE THE VEHICLE WOULD NOT START AFTER STOPPING AND I WOULD NOT BE ABLE TO STEER THE VEHICLE.

WHEN VEHICLE IS STATIONARY, FRONT PASSENGER USES A SEAT-BELT TO FASTEN. AFTER IT LATCHES ON AND PASSENGER LEANS FORWARD, IT LOCKS AND THE PASSANGER IS NO LONGER ABLE TO MOVE FORWARD NO BACKWARD. THE CAR IS STILL STATIONARY AND NOT TURNED ON. PASSENGER CAN NO LONGER MOVE. ON A DRIVER SIDE IT HAPPENS ONLY WHEN CAR IS MOVING AND THE BRAKES ARE PRESSED; IT LOCKS THE DRIVER BUT ALWAYS RELEASES IT. ANY CAR THAT WE OWN OR DRIVEN DOES EXACTLY THAT. THAT ISSUE WAS BROUGHT UP EVERY VISIT TO REPAIR SHOP AND EVERY TIME IT WAS NOT FIXED. WE WERE EDUCATED ON HOW TO BUCKLE THE SEAT-BELT. FROM INVOICE: CONCERN: SEATS - CUSTOMER STATES: SEAT BELT CONTINUES TO LOCKED. CAN BE REPRODUCED. CUSTOMER DEMONSTRATED CONCERN TO TECHNICIAN. FOUND SEAT BELT LOCKING AS DESIGNED WHEN PULLED ALL THE WAY OUT. NO REPAIRS NECESSARY OR ATTEMPTED. CORRECTION: GENERAL DIAGNOSIS - NO TROUBLE FOUND

OCTOBER 1, 2020: TOUCHSCREEN -- DRIVING/STREET: HEATER SPEED CAN NOT BE ADJUSTED ON THE TOUCHSCREEN. OCTOBER 14, 2020: TOUCHSCREEN -- DRIVING/HIGHWAY: ON TOP OF DRIVING MAP A HOLOGRAM FROM OTHER FUNCTION APPEARS OCTOBER 26, 2020: TOUCHSCREEN -- STATIONARY: WHEN EVER CHARGING HOME OR ON THE ROAD OR AT SUPERCHARGING, TOUCHSCREEN IS PIXELATED AND SHOWS RANDOM/WEIRD SCREEN NOT RESPONDING. NO REPAIRS WERE DONE AT THE SHOP AFTER THEY'VE BEEN NOTIFIED MULTIPLE TIMES. THEY ATTEMPTED TO INSTALL UPDATES; DISCONNECT AND RECONNECT 12V BATTERY; AND I WAS TOLD TO REBOOTED THE CAR EVERY TIME IT DID HAPPENED AND EVERY TIME THE ISSUE HAVE COME BACK.

VEHICLE MAIN COMPUTER LAGS, REBOOTS, AND COMES UP WITH A BLACK OR GARBLED SCREEN REGULARLY, INCLUDING WHILE DRIVING, ESPECIALLY WHEN A USB STICK IS INSERTED AND/OR THE DASHCAM FUNCTIONALITY IS IN USE. TESLA SERVICE INSISTS IT IS A SOFTWARE ISSUE (FOR OVER 1 YEAR NOW) AND HAS TO DATE REFUSED TO REPLACE ANY HARDWARE DESPITE SPENDING SEVERAL WEEKS OF TIME ATTEMPTING TO FIX THE ISSUES. THE CAR HAS HAD 25 OVER THE AIR FIRMWARE UPDATES AND HAS UNDERGONE TWO SEPARATE COMPLETE FACTORY RESETS SINCE MY INITIAL COMPLAINT TO TESLA IN JULY 2019. SYMPTOMS PREVENT AUDIO FOR TURN SIGNALS AND AUTOPILOT FROM WORKING PROPERLY. PREVENT BACKUP CAMERA FROM OPENING OR DISPLAYING PROPERLY. MAKE USING THE BUILT IN NAVIGATION SYSTEM AND ENTERTAINMENT SYSTEMS DIFFICULT AND OFTEN DANGEROUS, CAUSING DRIVER DISTRACTION. WHEN THE MCU REBOOTS WHILE DRIVING IT TAKES NEARLY 15 MINUTES FOR THE NAV SYSTEM TO RESTART. MY TEGRA BASED MCU'S EMMC SHOWS ROUGHLY 2400 / 3000 AVG BLOCK ERASES, AND 81 RESERVED BLOCKS, NOT MEETING THE NEW THRESHOLDS SET BY TESLA ENGINEERING FOR REPLACEMENT (WHICH, FOR MY H8G2D APPRENTLY REQUIRE LESS THAN 65 RESVERED BLOCKS REMAINING). THE SYSTEM HAS REGULARLY SHOWN SQUASHFS ERRORS DUE TO CORRUPTED MEMORY.