2015 Tesla Model S complaints

WITH 44K ON ODOMETER THE MCU WENT OUT. I HAD TO DRIVE AROUND WITH NO WAY TO ADJUST CHARGING LEVEL, NO TURN SIGNALS, NO BACK UP CAMERA, NO CLIMATE CONTROL. WITHOUT THE MCU THE CENTER MONITOR WENT OUT. TESLA WANTED ABOUT $2000 TO FIX IT BY REPLACING IT WITH THE SAME PROBLEM BOARD. MY CAR WAS BEYOND WARRANTY BY JUST A COUPLE OF MONTHS. THEY KNEW IN ADVANCE THIS MCU WAS GOING OUT BASED ON HOW MANY TIMES I HAD TO RESTART THE SYSTEM WHEN IT CRASHED. *TR

THE MCU AND THE SPEEDOMETER OF MY TESLA ARE NOT WORKING PROPERLY BECAUSE THE CAR MANUFACTURER MADE A DESIGN ERROR WITH THE CHIP CARD AND ALSO ON THE WAY OF THE CAR CONTROLS THE HEAT COMING IN TO THE CABIN AND IT LITERALLY MELTS DOWN THE SCREEN AND THE SPEEDOMETER. GLUE COMES OUT EVERY MINUTE CREATING A DANGEROUS SITUATION BECAUSE IT GETS STICKY ON YOUR HANDS AND WHILE YOU TRY TO REMOVE IT THE SCREEN GOES BLACK OR FREEZES. THE MOST COMMON ONE IS THAT THE SCREEN OR MCU FREEZES UP CONSTANTLY AND THEN THE CAR CAN'T BE RUN. HARD RESET WORK SOMETIMES AND SOMETIMES WON'T . I CONTACT THEM AND THEY WANTED ME TO PAY $2600 FOR SOMETHING IT IS THEIR DESIGN FLAW . THIS IS A DANGER FOR THE PUBLIC SAFETY AND NEEDS TO BE ADDRESS BY TESLA REPLACING THE MCU AT NOT COST SINCE IT IS A DESIGN PROBLEM . THOSE ISSUES HAPPENS ON BOTH, WHILE PARKED AND DRIVING , SOMETIMES YOU CAN BE DRIVING AND THE SCREEN WON'T WORK AT ALL, YOU TOUCH IT AND NOTHING WORKS . AS YOU CAN SEE ON THE PICTURES BELOW , THE GLUE WILL COME DOWN FORM THE THE SCREENS AND START GOING ALL OVER THE CAR , THAT CREATES A HAZARD FOR DRIVING AND ALSO POSSIBLY FOR A FIRE SINCE THE SCREEN IT IS MELTING.

THIS IS RELATED TO CURRENT INVESTIGATION OF EMMC FAILURE. MY VEHICLE EXPERIENCED THIS PROBLEM AT APPROXIMATELY 75K MILES. CENTER SCREEN WENT DARK AND BACKUP CAMERA, ENVIRONMENT AND ACCELERATION/FEATURE CONTROLS WERE NO LONGER AVAILABLE. IT COST $2000 TO REPLACE THE MCU WITH A REMANUFACTURED MCU. I BELIEVE THIS IS A FACTORY DESIGN FLAW THAT THIS MEMORY CHIP FAILS SO RELIABLY DUE TO EXCEEDING WRITE CYCLE DUTY IN 4-5 YEARS. THIS FAILURE OCCURRED WHILE STATIONARY AND ATTEMPTING TO START THE VEHICLE. *TR

THE MAIN SCREEN ON THE CAR (MCU) HAS HAD ISSUES FOR OVER A YEAR. IT WOULD SOMETIMES JUST GO BLANK WHILE DRIVING, OR NOT TURN ON WHEN GETTING IN CAR OR THE RESPONSE TIME SO SLOW (WHICH WOULD BE A REAL SAFETY CONCERN AND CAUSED ME TO PULL OFF THE ROAD SEVERAL TIMES) THE REAR CAMERA WOULD STOP WORKING. I JUST PAID $1639.00 TO HAVE THE UNIT REPLACED, I WAS INFORMED IT WAS PAST IT'S USEFUL LIFE AND WOULD FAIL IN THE NEAR FUTURE. THESE FAILURES BEGAN HAPPENING IN APRIL OF 2019 FROM PARKED TO 75 MPH. *TR

TESLA MODEL S 2015, THE MAIN SCREEN (MCU) GOES BLACK ON/OFF. THE MANUFACTURER SUGGESTED DOING A REBOOT, BUT IT DID NOT HELP. NOW MCU IS PERMANENTLY BLACK (NON-FUNCTIONAL) AND THE CAR HAS LOST MANY FUNCTIONALITIES, INCLUDING TWO THAT ARE SAFETY RISKS, THERE IS NO REARVIEW CAMERA AND TURN SIGNALS DON'T WORK. *TR

I SUBMIT THIS AS ADDITIONAL DATA FOR NHTSA INQUIRY PE-20-010, TESLA MOTORS. THE CENTRAL SCREEN AND PROCESSOR THAT RUN MOST OF THE NON-DRIVING ELECTRICS IN THE CAR DIED. THE REAR CAMERA STOPPED WORKING. THE AIR CONDITIONING WAS STUCK ON THE SAME SETTING AND WOULD NOT GO OFF. I NEEDED TO KEEP THE CAR PLUGGED IN FOR 7 DAYS UNTIL IT WAS FIXED SINCE THE CLIMATE CONTROL WOULD DRAINING THE BATTERY. SOUNDS ASSOCIATED BLINKERS DIDN'T WORK. ODDLY, THE ODOMETER ALSO STOPPED LOGGING MILES. SINCE MY CAR IS OUT OF WARRANTY I HAD TO PAY $1886 TO HAVE IT REPLACED DURING COVID. TESLA SERVICE CENTER WAS VERY HELPFUL, BUT IF THIS IS A COMMON PROBLEM, TESLA SHOULD BE FIXING THIS FREE OF CHARGE. THE CAR WAS DRIVABLE AT A BASIC LEVEL BUT IT WAS NOT FULLY FUNCTIONAL. THIS FIRST HAPPENED WHEN THE CAR STARTED ONE MORNING, THE CAR WAS STATIONARY. I HAVE ATTACHED REPAIR INVOICE. *TR

CAR WAS STATIONARY. STARTED TESLA AND MAIN NAVIGATION AND CAMERA SCREEN. MCU FAILURE RESULTS IN LOSS OF AUDIBLE AND VISUAL FEATURES PROVIDED BY THE TOUCHSCREEN, SUCH AS INFOTAINMENT, NAVIGATION, AND WEB BROWSING. THIS INCLUDES LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. *TR

I RECENTLY PURCHASED A USED 2015 MODEL S DIRECTLY FROM TESLA. UPON RECEIVING THE VEHICLE, I NOTICED THAT THE MUSIC PLAYER REPEATS SONGS EVEN THOUGH IT IS SET TO PLAY A PLAYLIST, THE LTE CONNECTION IS VERY WEAK REGARDLESS OF LOCATION, I COULD NOT USE THE TESLA APP TO REMOTELY CONTROL THE CAR, AND VARIOUS ISSUES WITH THE USER INTERFACE REQUIRING A FULL REBOOT OF THE MAIN CLUSTER THIS OCCURS RANDOMLY, SOMETIMES WHEN DRIVING WHILE OTHER TIMES STATIONARY. TESLA HAS ALREADY TROUBLESHOOTED THE ISSUES AND EVEN SENT A SOFTWARE UPDATE YET THE ISSUES REMAIN. *TR

MULTIPLE ISSUES WITH THE TOUCHSCREEN SINCE PURCHASE WHICH REQUIRED RESTART OF THE TOUCHSCREEN. ISSUES HAPPENED WHILE STATIONARY AS WELL AS WHILE IN MOTION. VEHICLE WAS STILL OPERATIONAL. TOUCHSCREEN FINALLY DIED EARLY 2020 AND WOULDN'T RESTART. HAS BEEN REPLACED WITH NEW TOUCHSCREEN AND CHARGED FOR NEW SCREEN AND REPLACEMENT. *TR

TESLA MODEL S CENTER CONSOLE SCREEN GOES BLACK AND WILL NOT RESTART. THIS IS A HUGE SAFETY CONCERN. WITH IT BEING THE BRAINS OF THE CAR, ITS USELESS. APPARENTLY TESLA KNOWS ABOUT IT, BUT NO RECALL IS BEING ISSUED. THE REPAIR IS AROUND 2,000. THIS NEEDS TO BE MADE A SERIOUS SAFETY CONCERN. *TR

TOUCHSCREEN FAILURE- THE MAIN SCREEN FAILED COMPLETELY AFTER 5 YEARS. THIS THEN CAUSES NO A/C OR HEAT, NO REAR BACK UP CAMERA, ETC. *TR

TOUCHSCREEN FAILURE. *TR

2015 TESLA MODEL S WITH 39,000 MILES HAD CENTRE SCREEN FAIL. CAR IS UNABLE TO BE DRIVEN. NO CONTROLS ARE ACTIVE. KNOWN ISSUE WITH EMMC CHIP. CAR WAS STATIONARY AT THE TIME, WILL NOT RESET. *TR

MEDIA CONTROL UNIT WENT COMPLETELY OUT AFTER A FEW MONTHS OF TROUBLE. CAR TOOK LONGER TO START UP AND CONTROLS OF SAFETY FEATURES WERE NOT WORKING. THIS HAPPENED WHILE STARTING CAR AND ALSO WAS NOT AVAILABLE WHILE VEHICLE WAS IN MOTION WHICH CAUSED A DANGEROUS CONDITION. *TR

PRIMARY TOUCHSCREEN FAILURE (MCU). THE CAR WAS STATIONARY PARKED IN GARAGE. THE PRIMARY TOUCHSCREEN FAILED AND WOULD NOT START. AIR CONDITIONING, TURN SIGNALS, AND BACKUP CAMERA STOPPED WORKING, ALONG WITH ALL OTHER SETTINGS BECAUSE NON-FUNCTIONAL. CAR IS 5 YEARS OLD AND 45,000 MILES. THE MCU TOUCHSCREEN HAD TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING, THE NAVIGATION SYSTEM DISPLAYED A MESSAGE INDICATING THAT SERVICE WAS REQUIRED. THE VEHICLE WAS TAKEN TO TESLA (840 PROVIDENCE HIGHWAY, DEDHAM, MA 02026; (781) 471-3001) AND THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,339.

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE MASTER CONTROL UNIT (MCU) FAILED TO ILLUMINATE OR OPERATE AS DESIGNED. DUE TO THE FAILURE, THE BACK-UP CAMERA, THE TURN SIGNALS, AND HAZARD LIGHTS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA OF VAN NUYS LOCATED AT 6919 HAYVENHURST AVE, VAN NUYS, CA 91406, AND THE CONTACT WAS INFORMED THAT THE MCU NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

MY MCU OR MAIN TOUCH SCREEN HAS FAILED. I NO LONGER HAVE CONTROL OF NAVIGATION, MUSIC, HVAC CONTROLS, BACK UP CAMERA, TURN SIGNALS, AUTOPILOT, ADAPTIVE CRUISE CONTROL, HEADLIGHT CONTROLS, SUNROOF CONTROLS, OR ANY FUNCTION BESIDES DRIVING, STEERING, AND BRAKING, THE CAR WAS AT MY HOME WHEN IT WAS RECEIVING AN OVER THE AIR UPDATE. THE CAR THEN NOTIFIED ME THAT THE DOWNLOAD HAD FAILED. I WENT OUT TO THE CAR TO FIND THE SCREEN COMPLETELY BLACK. TRYING TO RESET THE SCREEN DID NOT WORK AND TESLA DIAGNOSIS LED ME TO BELIEVE THAT THE MCU NO LONGER WORKS. DOING MY OWN RESEARCH I HAD MY EMMC CHIP LOOKED AT AND FOUND THE FILES WERE CORRUPT AND THE CHIP WAS 90% FULL. TESLA WILL NOT REPLACE JUST THIS CHIP AND ONLY THE MCU IN FULL. I HAVE NOT DRIVEN MY CAR SINCE THIS ISSUE. *LN*JB *TR

THE TOUCHSCREEN MEDIA CONTROL UNIT HAS COMPLETELY FAILED. THE VEHICLE WAS STATIONARY. TESLA SAID IT WAS THE MCU AND THAT I HAD TO DRIVE IT TO THE SARASOTA SERVICE CENTER FOR REPAIRS WHICH IS 2 HOURS DRIVE FROM MY HOME. THE BACK UP CAMERA, TURNING SIGNALS AND THE DASH BOARD WEREN'T WORKING DURING THE DRIVE. *TR

FAILURE OF MCU CONSOLE LEADING TO LOSS OF BACK UP CAMERA, CLIMATE, RADIO AND ALL CONTROLS RELATED TO CAR SETTINGS INCLUDING SAFETY SETTINGS. TESLA UNABLE TO REPAIR FOR WEEKS WITH NO LOANER LEADING ME TO DRIVE IN THIS QUESTIONABLY SAFE SITUATION. MCU REPLACED WITH MCU THAT HAS THE SAME MEMORY CHIP ISSUES AND WILL LIKELY FAIL SOMETIME IN THE FUTURE. IN ADDITION SINCE REPLACEMENT CAR HAS HAD ISSUES WITH INSTRUMENT CLUSTER RESETTING. THIS HAS THANKFULLY NOT HAPPENED WHILE DRIVING. *TR

MCU1 TOUCHSCREEN HAS AN EXPECTED SHORT LIFE SPAN DUE TO TESLA'S LOGGING PRACTICES. THIS PRACTICE SHORTENS THE LIFESPAN OF MCU1 (MAIN CONTROL UNIT) DEVICES SIGNIFICANTLY AND HINDERS TOUCHSCREEN CAPACITY, REMOVES AUTO PILOT CAPABILITIES, AND PREVENTS AIR CONDITIONING CONTROL OR MEDIA CONTROL. *TR

THE MCU/SCREEN STOPPED WORKING AND I WAS ABLE TONDRIVE, BUT NOT USE ANY SAFETY FEATURES, INCLUDING BLINKERS, BACK-UP CAMERA, OR NAVIGATION. IT TOOK OVER A WEEK TO GET A SERVICE APPOINTMENT AND THE ITEM WAS NOT COVERED UNDER WARRANTY, SO I HAD TO PAY OVER $1600 OUT OF POCKET. THE CAR WAS NOT IN MOTION WHEN THE FAILURE OCCURRED, AND I WAS ABLE TONDRIVE, THOUGH NOT AS SAFELY AS EXPECTED. *TR

MCU FAILURE (MARCH 2020) FROM EMMC MEMORY WEAR-OUT RESULTED IN NON-FUNCTIONING CAR. CAR WOULD NOT "TURN OFF," THEREBY ENTIRELY DRAINING BATTERIES. SINCE THE AIR CONDITIONER WAS ON DURING MCU FAILURE, IT WOULD REMAIN ON, NO MATTER WHAT I DID, THEREBY (A) RUNNING DOWN THE BATTERY, AND (B) POTENTIALLY CREATING A MAINTENANCE OR FIRE HAZARD (AC RUNNING FOR 12 HOURS). ALSO NON-FUNCTIONAL WAS CRUISE CONTROL, RADIO, REAR CAMERA, AUDIBLE WARNINGS (LIKE TURN-SIGNAL CLICKS), INABILITY TO CONTROL BATTERY CHARGING, LOSS OF NAVIGATION, PARKING WARNING CHIMES, ENERGY USAGE GRAPH, CELL FEATURES, ETC. SIGNIFICANTLY, THE "CREEP" FEATURE, WHICH MOVES THE CAR FORWARD WHEN PEDAL IS LIFTED, ALSO DID NOT WORK -- CAUSING ME TO HAVE TO RELEARN CERTAIN DRIVE FEATURES, AND AT ONE POINT ALLOWING THE CAR TO ROLL BACKWARD WHEN IT USUALLY WOULD HAVE CREEPED FORWARD. IT'S UNKNOWN IF CERTAIN EMERGENCY BRAKING FEATURES WOULD HAVE WORKED. MAIN VEHICLE CONTROL SYSTEMS FUNCTIONED (STEERING & BRAKES), BUT NOTHING ELSE DID, AND DRIVING WAS VERY CONCERNING. COST TO REPAIR WAS $1575. HOWEVER, THE SAME TYPE OF COMPUTER WAS INSTALLED, WHICH LEADS TO CONCERNS THAT THE SAME PROBLEM MAY OCCUR IN THE FUTURE. SEE ALSO NHTSA ACTION NUMBER: PE20010. *TR

MCU FAILURE WITH LESS THAN 3,400 MILES ON CAR. TESLA CLAIMED IT WAS OUT OF WARRANTY. THE CAR CAN NOT CHARGE OR DO ANYTHING WITHOUT MCU. NO WINDOWS, NO CLIMATE, NO CHARGING, ETC. A SOLID STATE DEVICE LIKE THE MEMORY SHOULD NOT FAIL. IT IS BEING OVERWRITTEN TWO OFTEN AND TESLA SHOULD HAVE SPEC OUT BETTER MEMORY. FURTHER THE UNIT FAILED WITH VERY LOW MILES AND USAGE. I TRIED TO FIND THE INVOICE BUT IT SEEMS TESLA KEEPS THE INVOICE ON THEIR SERVER. A FAILURE OF MCU BECAUSE OF UNDER SPEC MEMORY SHOULD NOT BE THE CONSUMER ISSUE. TESLA SHOULD REPLACE THE MCU OR MEMORY FOR FREE. I AM VERY UPSET THE WAY THIS WAS HANDLED. FURTHERMORE I WAS TOLD I WOULD BE GETTING A NEW MCU WITH UPGRADED MEMORY BUT NOW I HAVE DOUBTS AFTER READING TESLAMOTORFORUM.COM THAT I WILL HAVE ANOTHER FAILURE IN THE SAME TIME PERIOD. THIS IS A SAFETY ISSUE AS THE MCU CONTROLS MORE THAN ENTERTAINMENT BUT MANY CAR FUNCTIONS NECESSARY TO DRIVE. *TR

MY MCU FAILED IN JANUARY 2020 AND I WAS CHARGED $1,429.73 FOR REPLACEMENT. I FOUND A NEWS ARTICLE TODAY THAT NHTSA IS INVESTIGATING THIS ISSUE, I WANTED TO ADD MY COMPLAINT AS WELL. THERE WAS NO INCIDENT PRECEDING THE FAILURE, IT JUST WENT DARK ONE DAY. AS A RESULT HEATING/COOLING, NAVIGATION, AUDIO, ETC. WERE UNAVAILABLE WHILE I WAITED A MONTH FOR THE SERVICE APPOINTMENT. *TR

APPROXIMATELY 5 YEARS AFTER PURCHASING MY TESLA MODEL S, THE MEDIA CONTROL UNIT FAILED WHILE I WAS DRIVING ON A CITY STREET (DOING A REBOOT DUE TO SOME SYSTEM FAILURES). MUCH OF THE FUNCTIONALITY OF THE CAR BECAME INOPERABLE BECAUSE OF THE FAILURE, INCLUDING CLIMATE CONTROL, NAVIGATION, MUSIC AND MORE. A WEEK LATER TESLA'S MOBILE TECHNICIAN DID A HARD REBOOT, WHICH THEN ELIMINATED THE ABILITY OF THE CAR TO CHARGE (MAKING IT EFFECTIVELY INOPERABLE). WHEN I FINALLY GOT AN IN-SHOP APPOINTMENT, A WEEK LATER, I HAD TO PAY TO REPLACE THE MCU, AS MY WARRANTY PERIOD WAS OVER. EVEN NOW, THERE ARE CONTINUING ISSUES WITH THE VOICE RECOGNITION SYSTEM. *TR

MCU FAILED - BLACK SCREEN THAT MADE MANY VEHICLE CONTROLS (BACK UP CAMERA, ODOMETER) NON-FUNCTIONAL. *TR

THE SCREEN ON THE CAR WENT BLANK AS THE MCU FAILED. WHILE THE CAR WORKED THE AUDIO, AUTOPILOT, RADIO, GPS, NAVIGATION, TURN SIGNALS STOPPED WORKING. THE CAR ONLY HAD ~46,700 MILES ON IT WHEN THE SCREEN FAILED. CLEARLY A DEFECT WHICH SHOULD BE COVERED BY TESLA 2 MONTHS AFTER THE WARRANTY EXPIRED IN DEC 2019. THIS HAPPENED WHILE THE CAR WAS PARKED. *TR

ON JUNE 9 AT APPROXIMATELY 10:30PM, THE CAR ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE CRUISE CONTROL WAS OFF, AS SUCH, SO WAS THE DRIVER ASSIST MODE. IN ADDITION, WITHOUT PROMPTING, THE SUNROOF OPENED AND THE WINDSHIELD WIPERS TURNED ON. THE ONLY WAY TO STOP IT WAS TO REBOOT THE COMPUTER. THE FACT THAT TESLA DENIES THIS IS A PROBLEM IS RIDICULOUS. THERE IS CLEARLY A SOFTWARE ISSUE THAT HAS BEEN RECENTLY INTRODUCED. I HAVE HAD THE CAR FOR MORE THAN 5 YEARS AND HAVE NEVER HAD THIS TYPE OF PROBLEM UNTIL NOW. *TR

THIS IS A COMPLAINT ABOUT THE ONGOING PROBLEM OF TESLA SUSPENSION BREAKAGES. I DO NOT HAVE THE VIN OF THE CAR SO I HAVE USED THE VIN OF A JUNKYARD TESLA SO AS TO BE ABLE TO COMPLETE THIS COMPLAINT FORM. HERE IS A DISCUSSION FORUM THREAD COMPLETE WITH PHOTOGRAPH OF THE REAR WHEEL CANTED OVER AT 30 DEGREES AKA "GONE WHOMPY" HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/REAR-LOWER-CONTROL-ARM-FAILED.195049/#POST-4731008 SNIP *** I FINALLY GOT MY CAR BACK AFTER MY 85D SUSPENSION HAD A CATASTROPHIC FAILURE LAST THURSDAY AFTERNOON. I WAS DRIVING IN CONGESTED TRAFFIC ON A CITY STREET WHEN I HEARD A LOUD THUD, SIMILAR TO HITTING A POTHOLE, YET THERE WAS NO POTHOLE. MY FIRST SUSPICION WAS THAT I EITHER HAD A FLAT OR A PROBLEM WITH MY AIR SUSPENSION. I QUICKLY PULLED OVER, CHECKED TIRE PRESSURE AND RAISED MY SUSPENSION TO HIGH AND SLOWLY CONTINUED ON. IT WAS POURING RAIN AT THE TIME SO I REMAINED IN THE CAR. THE CAR HAD A STRANGE WOBBLE TO IT SO I SLOWLY PULLED INTO THE NEAREST PARKING LOT TO EXAMINE THE SITUATION. I WAS FREAKED OUT WHEN I SAW MY RIGHT REAR WHEEL WITH IT'S HUGE NEGATIVE CAMBER. CALLED TESLA ROADSIDE AND SPOKE TO SOMEONE WHO TOLD ME THEY COULDN'T TOW ME SINCE THEY COULDN'T SEE ANYTHING WRONG WITH THE CAR! ON MY INVOICE, I SEE THEY MISTAKENLY GAVE BOTH RIGHT AND LEFT CONTROL ARMS THE PART NUMBER 1027459-99-A, WHICH FROM WHAT I SEE IS A 2014 PART. THE FRONT UPPER CONTROL ARMS ARE LISTED AS "2ND GENERATION" AND SHOW PART NUMBERS 1043965-00-B AND 1043966-00-B FOR THE LEFT AND RIG

A SOFTWARE UPDATE FROM THE MANUFACTURER HAS RESULTED IN A LOSS OF RANGE AND APPARENT RATE REDUCTION WHILE USING HIGH VOLTAGE CHARGING (I.E., "SUPERCHARGING"). THIS HAS RESULTED IN LONGER CHARGE TIMES AND RANGE LOSS. THE CHANGE OCCURRED WITHOUT NOTICE OR EXPLANATION OF NEED, AND HAS RESULTED IN SIGNIFICANT LOSS OF USE OF AN IMPORTANT FUNCTION IN LONG DISTANCE TRAVEL. *TR

OWN A 2015 TESLA MODEL S 70D. LAST SUMMER, JULY OR AUGUST, I NOTICED A SIGNIFICANT CHANGE IN THE RATE OF CHARGING AT SUPERCHARGERS. PREVIOUSLY, I RECEIVED 100KW OR MORE AND NOW AT THE SAME BATTERY PERCENTAGE, IT IS CHARGING MUCH SLOWER. I CHECKED THE TESLA FORUM AND OTHERS NOTICED THE SAME ISSUE. IT APPEARS THIS IS LINKED TO A SOFTWARE UPDATE. IT SEEMS TO ONLY AFFECT BATTERIES OF THE SAME ERA AS MINE. WE OWN OTHER TESLAS, AND THIS IS NOT A PROBLEM. I BELIEVE THERE IS AN ISSUE WITH THIS BATTERY AND THAT TESLA MODIFIED THE RATE OF CHARGE TO MASK THE PROBLEM. I AM ENCLOSING PICTURES SHOWING THE SAME PERCENTAGE OF BATTERY AT 4 DIFFERENT LOCATIONS. TWO ARE BEFORE THE SOFTWARE CHANGE AND TWO ARE AFTER. *TR

SUDDEN UNINTENDED ACCELERATION. I HAD ALMOST COMPLETED A U TURN (BUT NOT COMPLETELY) TO SLOWLY PULL INTO A PARKING SPOT PARALLEL TO THE SIDEWALK WHEN THE CAR ALL OF A SUDDEN LOUNGED FORWARD (SEE SKID MARKS). IT ONLY SLOWED AFTER HITTING AND DAMAGING THE BRICK WALL.I PRESSED ON THE BRAKES, THE SCREEN FLASHED SOMETHING LIKE: YOUR AUTO PARK IS NOW DISABLED. I WAS ABLE TO SLOWLY EASE INTO MY INTENDED PARKING SPOT AND COME OUT AND ASSESS THE DAMAGES. IT ALL HAPPENED OVER A SPLIT SECOND. THE COLLISION DEFINITELY FELT LIKE THERE'S A MAJOR FAULT WITH THE CAR'S COMPUTER SYSTEM - INSTRUCTING IT TO LURCH FORWARD AT RAPID SPEED AND NOT ABLE TO AUTOSTOP WITH AN OBJECT (BRICK WALL) IN FRONT OF IT. I WAS AT A RESIDENTIAL AREA WITHIN A GATED COMMUNITY. WHEN CALIFORNIA HIGHWAY PATROL CAME, THEY SAID THEY COULDN'T FILE A REPORT WITHIN PRIVATE PROPERTY. *TR

IN A PARKING LOT TRAVELING 5MPH RAN OVER AN ELEVATED SPEED BUMP ON LEFT SIDE OF CAR WHEN HEARD A SNAP IN DRIVER REAR WHEEL AREA. PULLED OVER INTO PARKING SPOT AND TIRE WAS CANTERED. CONTROL ARM HAD SNAPPED. HAD 65K MILES AND TESLA TOLD ME IT WAS NOT UNDER WARRANTY YET THE NEW CONTROL ARM LOOKS MUCH STURDIER AND DIFFERENT THEN THE OLD ONE. I HAVE PICTURES OF BOTH BUT THIS IS A REAL PROBLEM FOR THESE 2015 AND BEFORE MODELS. PLEASE HELP. *TR

AIR SUSPENSION LOSES AIR OVERNIGHT. I BOUGHT MY 2015 MODEL S WITH AIR SUSPENSION ($2400. OPTION) IN FEB.-MARCH 2015 VIN [XXX] THE CURRENT ODOMETER READING IS 7,592 MILES. THE NY TIMES COMMENTED ABOUT TESLA SUSPENSION PROBLEMS ON THIS INTERNET ADDRESS LINK:HTTPS://WWW.NYTIMES.COM/2016/06/10/BUSINESS/TESLA-MODEL-S-NHTSA-SUSPENSION-FAILURE.HTMLTHERE ARE 34 POSTS ON AIR SUSPENSION FAILURE WITH THE TESLA ON THIS INTERNET LINK:HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/AIR-SUSPENSION-FAILURE-VERY-UNPLEASANT-RESULTS THERE ARE MANY OTHER AIR SUSPENSION TESLAA LINKS ON AN INTERNET SEARCH. HAVE MORE THAN 1900 CHARACTERS TO PROVIDE ADDITIONAL DETAIL OF EARLIER INCIDENT OF AIR LOSS. CAN EMAIL TO YOU ON REQUEST, AS I SAVED IT. [XXX] TEL [XXX] EMAIL: [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES STARTING WITH A SOFTWARE UPDATE IN MAY 2019, TESLA CAPPED THE MAX VOLTAGE THE HIGH VOLTAGE BATTERY WOULD CHARGE TO. THEY CLAIM THEY DID THIS "OUT OF AN ABUNDANCE OF CAUTION" AFTER SEVERAL NON-CRASH FIRES HAPPENED TO THESE MODELS. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY. *TR

THE MAIN COMPUTER DISPLAY AND MEMORY CARD FAILS - FREEZING ALL SAFETY MONITORING OF THE CAR, LOSE CONTROL OF CHARGING (I.E. REFUELING) . SUSPENSION CONTROL LOST, BASICALLY EVERYTHING FROZEN WITHOUT THIS - IT IS KNOWN COMMON FAILURE EMMC CHIP

MCU FAILURE DUE TO MMC DRIVE FAILING. KNOWN ISSUE FOR MONTHS. NO PARTS. CANNOT CHARGE AND THEREFORE CANNOT DRIVE. BEEN A WEEK WITH NO COMMUNICATION. NO PLAN.

MY VEHICLE WAS SERVICED BY TESLA'S SUNNYVALE SERVICE CENTER AND WHEN RETURNED, THEY OBVIOUSLY NEVER DID A SAFETY TEST. AFTER DRIVING DOWN THE STREET I FOUND THEY DIDN'T RECONNECT SEVERAL CABLES, INCLUDING THE FOG LIGHTS AND THE EMERGENCY FLASHERS. THEY ALSO DISABLED SEVERAL SAFETY FEATURES (LANE DEPARTURE WARNINGS, SPEED WARNINGS, DOOR LOCKS, CHILD LOCKS) WITHOUT TELLING ME ANY OF THIS!

I WAS AT THE DRIVE-THRU BANKING, SITTING STATIONARY WHEN SUDDENLY THE CAR ACCELERATED AT FULL SPEED, OUT OF MY CONTROL, I COULD NOT BRAKE. FINALLY, THE CAR STOPPED WITH A RED ERROR MESSAGE "LOW TIRE PRESSURE"

NO WARNING WHATSOEVER, THE 17' TOUCHSCREEN GOES BLACK ON OUR MODEL S. I TRY THE REBOOT, BUT NOTHING HAPPENS. IT'S EARLY FEBRUARY, SO HERE IN ALABAMA, IT'S COLD. WE KEEP THE CAR IN THE GARAGE. NO CLIMATE CONTROL IS WORKING. WE PULL OUT, HEAD TO MY WIFE'S FAMILIES HOUSE 7-8 MILES AWAY, AND THE WINDSHIELD HAS A COUPLE OF INCH STRIP AT THE BOTTOM THAT VISIBLE. SO DRIVING BETWEEN 10-15 MPH, WE MAKE IT TO THEIR HOUSE. I FINALLY GET AHOLD OF TESLA A LITTLE WHILE LATER. AFTER ABOUT 30 MINUTES OR LESS ON THE PHONE WITH THEM, THEY SAID THEY SEE WHAT THE PROBLEM IS. THE LADY STATED THAT THE TESLA ENGINEERS KNOW ABOUT THIS PROBLEM AND HAVE BEEN WORKING TO GET IT FIXED. I WAS ORIGINALLY SCHEDULED FOR REPAIR ON FEBRUARY, 17TH. THEY CONTACTED ME TWO OR THREE DAYS BEFORE THEN AND SAID THEY WERE ANTICIPATING THE PART TO ARRIVE ON FEBRUARY 27TH, SO THEY PROACTIVELY RESCHEDULED MY APPOINTMENT FOR FEBRUARY 28TH. AFTER CALLING, EMAILING AND THEN FINALLY CHATTING TESLA ON FEBRUARY 27TH, THEY SAID THE PART STILL HADN'T ARRIVED. THEY TOLD ME THEY WERE GOING TO ESCALATE MY CASE AND THEY ALSO RESCHEDULED MY APPOINTMENT FOR MARCH 13TH WITH NO GUARANTEE THAT THE PART WOULD BE IN BY THEN. A LOANER VEHICLE WASN'T OFFERED AFTER ASKING MULTIPLE TIMES. THE REASON WAS BECAUSE MY VEHICLE WAS OUT OF WARRANTY. WE PURCHASED THIS VEHICLE USED FROM A THIRD PARTY, NOT TESLA. WE HAD THE VEHICLE ALMOST A YEAR AND A HALF BEFORE THIS HAPPENED. THE VEHICLE WAS STATIONARY. WE ARE ON RURAL TO COUNTRY (NOT DIRT) ROADS. THE

LOSS OF BATTERY RANGE OF 40 MILES AFTER SOFTWARE UPDATE.

MY CAR SUDDENLY LOST APPROXIMATELY 25 MILES OF BATTERY RANGE OVERNIGHT AFTER AN OVER THE AIR UPDATE BY TESLA. THE CAR ALSO BEGAN CHARGING SLOWER AFTER THE UPDATE. I BELIEVE THE UPDATE HAS DECREASED THE BATTERY LIFE OF MY CAR AND CAPPED IT TO PREVENT THE CHANCE OF THE CAR CATCHING ON FIRE SINCE THAT HAS ALREADY HAPPENED TO SEVERAL TESLA MODEL S VEHICLES. IT SEEMS TO ME THAT A FAULTY BATTERY IS STILL IN THE CARS

IN MID MAY, 2019, TESLA SENT ME A MANDATORY SOFTWARE UPDATE FOR MY 2015 TESLA MODEL S P85D LUDICROUS WITH THE 85 KILOWATT-HOUR BATTERY. IMMEDIATELY FOLLOWING THIS SOFTWARE UPDATE MY TESLA EXPERIENCED A 30% DROP IN SUPERCHARGING RATES AT ALL STATES OF BATTERY CHARGE LEVEL AND BATTERY INITIAL TEMPERATURE. I ALSO EXPERIENCED A 25 MILE DROP IN MAXIMUM RANGE WHEN BATTERY IS AT 100% CAPACITY. I HAVE BROUGHT MY VEHICLE STILL UNDER FULL WARRANTY TO TESLA SERVICE CENTERS IN DUBLIN, CA AND BERKELEY, CA. THEY HAVE BEEN UNWILLING TO BRING CHARGING RATES AND BATTERY RANGE CAPACITY TO ORIGINAL LEVELS BEFORE THE MAY, 2019 SOFTWARE UPDATE, OR TO EVEN ACKNOWLEDGE THAT THERE IS AN ISSUE. THEY HAVE REMOVED CAR PERFORMANCE FOR WHICH I PAID A CONSIDERABLE AMOUNT OF MONEY WITH NO COMPENSATION OR ANY KIND OF EXPLANATION.

TESLA HAVE THE VEHICLE FOR QUITE A WHILE BUT THEY HAVEN'T GIVEN A REASON WHY THEY HAVEN'T COMPLETED THE RECALL.

THE VEHICLE WAS STATIONARY AT A STOP LIGHT. AS THE LIGHT CHANGED, I BELIEVE THAT I TOOK MY FOOT OFF OF THE BRAKE AND THE CAR STARTED ACCELERATING. I TRIED TO PUT THE FOOT BACK ON THE BRAKE BUT I HIT THE CAR IN FRONT OF ME BEFORE THE CAR STOPPED. I CANNOT BE 100% CERTAIN THAT THERE WAS NOT HUMAN ERROR INVOLVED, BUT ALL I REMEMBER IS FEELING THE ACCELERATION AND TRYING TO BRAKE AND BEING UNABLE TO STOP.

MY TERSLA EXPERIENCED A SUDDEN ACCELERATION EVENT ON JULY 31, 2019. IT WAS BEING PARKED IN A TARGET PARKING LOT ABOUT TO BE PUT IN PARK WHEN IT SUDDENLY EXPERIENCED A FULL ACCELERATION. IT JUMPED OVER A 6 TO 8 FOOT WIDE CONCRETE MERIDIAN, TOOK OUT A BUSH AND HIT A PARKED PICK-UP, MOVING IT ABOUT 15 FEET AND TOTALING THE TRUCK. THE CAR HAD ALMOST $40,000 IN DAMAGE AND THE DRIVER WAS INJURED. TELSA FIRST SAID THEY WOULD HAVE THEIR READ OUT IN ONE WEEK THEN 3, THEN 4 - FINALLY AFTER ABOUT 4 MONTHS THEY SAID IT WAS DRIVER ERROR BUT THE DRIVER DENIES TOUCHING THE GAS OR BRAKE. SHE WAS ALREADY STOPPED AND IT HAPPENED SO FAST SHE DIDN'T HAVE TIME TO REACT.

THE MAIN INSTRUMENT PANEL (CALL THE MEDIA CONTROL UNIT OR "MCU") EVENTUALLY FAILS IN ALL OLDER TESLAS (PRE 2018) DUE TO A DEFECT IN THE DESIGN OF MCU AND OVERUSE BY EXCESSIVE WRITING OF DATA TO THE MEMORY WITH FIRMWARE UPDATES AS WELL AS LOGGING FOR TESLA'S OWN PURPOSES. THE CONSUMER HAS NO ABILITY TO TURN OFF UPDATES OR LOGGING WHICH MEANS THAT TESLA IS CAUSING THE FAILURES WITH ITS OWN ACTIONS. THE MCU HAS BEEN SHOWN TO FAIL WITHIN APPROXIMATELY 4-5 YEARS (OR RIGHT AFTER THE WARRANTY EXPIRES). THIS IS A SIGNIFICANT SAFETY ISSUE AS ONCE THE MCU FAILS, MANY FUNCTIONS OF THE CAR FAIL. THIS INCLUDES THE BACKUP CAMERA, THE AUDIO INDICATORS FOR TURN SIGNALS AND OTHER ALERTS, CLIMATE CONTROL, AS WELL AS THE SAFETY MONITORS ASSOCIATED WITH "AUTO-PILOT" (E.G. ALL RESTRICTIONS ARE REMOVED). TESLA'S POSITION IS THAT THE CONSUMER MUST PAY TO REPLACE THE MCU ONCE IT FAILS IF THE CAR IS OUT OF WARRANTY. THEY HAVE UPGRADED THE MCU DESIGN AND LOGGING PROCESS FOR NEWER TESLAS (POST 2018) BUT ALL CARS FROM 2012 TO 2018 ARE AFFECTED BY THE ORIGINAL DEFECTIVE DESIGN AND PROCESS. HENCE, THIS PETITION IS TO REQUIRE TESLA TO ACKNOWLEDGE THE DEFECT IN THE ORIGINAL MCU AND REPLACE VIA RECALL, AND/OR COMPENSATE CUSTOMERS WHO WERE FORCED TO PAY FOR REPLACEMENT.

12V BATTERY HAS STARTED FAILING, BEEN OVER 2 MONTHS, TESLA KEEPS CANCELLING APPOINTMENTS TO FIX. CAR IS GOING TO DIE ON THE ROAD ON ME.

APRIL, 2019- MY MODEL S WAS STATIONARY AT A SUPERCHARGING STATION, BATTERY NOT CHARGING NORMALLY, INTERRUPTING WITH ERROR MESSAGE: BATTERY "RECALCULATING". A 90% CHARGE NORMALLY RESULTED IN 242 MILES OF RATED RANGE. SUDDENLY, A 90% CHARGE NOW RESULTS IN ONLY 210 MILES RATED RANGE. SINCE NEW, THE BATTERY GRADUALLY LOST A TOTAL OF 3% OF RANGE, OR 8 MILES, OVER 3.5 YEARS. SUDDENLY, THE LOSS OF RANGE IS AN ADDED 15% OR ANOTHER 32 MILES. THE CAR NOW CHARGES AT A MUCH SLOWER RATE. NORMAL SUPERCHARGER RATE OF CHARGE STARTS AT 116 KW. NOW, STARTS AT ONLY 60-80 KW. CHARGING NOW TAKING MUCH LONGER. I CONTACTED TESLA MULTIPLE TIMES, WITH THE ABOVE INFORMATION. I HAVE RECEIVED NO REPAIR OF ISSUE AFTER NUMEROUS ATTEMPTS AT RECEIVING SERVICE. I'VE RECEIVED MANY NEBULOUS, CONFLICTING, AND UNTRUE STATEMENTS FROM TESLA, REFUSING TO CONFIRM CLEARLY WHAT HAS CAUSED THIS BATTERY PERFORMANCE AND CHARGING PROBLEM. AT ONE POINT, THEY INDICATED "THE CHARGING RATE AND YOUR BATTERY'S CAPACITY WAS LIMITED TO PREVENT OVER DEGRADATION OF CELLS AND DAMAGE CAUSED BY OVERUSE OF SUPERCHARGING." ANOTHER TESLA REP STATED IT WAS CAUSED BY A FIRMWARE UPDATE, BUT NO ONE HAS PUT THAT STATEMENT IN WRITING. BUT, THEY STILL INSIST THE BATTERY HAS NO PROBLEM, AND NEEDS NO REPAIR. IF THERE IS NO PROBLEM WITH MY BATTERY THEN WHY DID TESLA CAP IT'S VOLTAGE AND CHARGING RATE WITH A FIRMWARE UPDATE? WHY WILL TESLA NOT RESTORE MY CAR'S PERFORMANCE? INDICATIONS ARE SUCH THAT EITHER THE BATTERY SHOULD BE REPAIRED OR REPLACED.