2015 Tesla Model S complaints

THE MAIN VEHICLE SCREEN STOPPED WORKING. COMPLETE LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. NO CONTROL OVER BATTERY CHARGING COMMANDS. MANY TIMES WHEN I PLACE THE VEHICLE IN REVERSE THE CAMERA WOULD NOT DISPLAY A REAR IMAGE. NOW MY SCREEN IS COMPLETELY BLACK AND NONREPONSIVE

THE MEDIA CONTROL UNIT IN MY 2015 MODEL S TESLA STOPPED WORKING AND WENT BLANK. I FIRST HAD NO MUSIC CONNECTIVITY, THEN THE TURN SIGNALS AND GARAGE DOOR OPENER WOULD NOT WORK. SINCE THE MEDIA CONTROL UNIT CONTROLS EVERYTHING, I FEEL IT IS UNSAFE TO DRIVE THE CAR.

LOSS OF TURN SIGNAL NOISE, HEADLIGHT CONTROL, REARVIEW CAMERA, CLIMATE CONTROL, SEAT MEMORY, GARAGE DOOR OPENING CAPABILITY, NAVIGATION, EMERGENCY BRAKING, AND DIFFICULTY CHARGING THE CAR. THIS OCCURRED GRADUALLY OVER THE COURSE OF A COUPLE OF DAYS AND HAS LEFT THE VEHICLE INOPERABLE WITHOUT HEADLIGHT CONTROL, AUDITORY WARNINGS, AND REARVIEW CAMERA. THIS IS CAUSED BY A FAILED EMMC CHIP ON THE MCU IN THE CAR. IT IS A WELL KNOWN PROBLEM AND NOT COVERED OUTSIDE OF WARRANTY, DESPITE IT BEING GUARANTEED TO FAIL SOMETIME BETWEEN 4 YEARS AND 5 YEARS OF AGE. (WARRANTY UP AFTER 4)

THE 12V BATTERY ON OUR 2015 TESLA MODEL S STARTED FAILING LAST NOVEMBER. WE WERE ASSURED THAT TESLA THAT IT WOULD BE SAFE TO DRIVE UNTIL THEY COULD REPLACE THE BATTERY (WHICH TOOK ABOUT 2 MONTHS). WE'VE COME TO UNDERSTAND THAT THIS IS FAR FROM ACCURATE. AFTER THAT, OUR MCU (THE MAIN COMPUTER IN THE CAR) FAILED. THIS IS APPARENTLY A WELL KNOWN PROBLEM THAT TESLA REFUSES TO FIX. WHEN THEY REPLACED THE MCU WE IMMEDIATELY STARTED HAVING ISSUES: 1. THE EMERGENCY FLASHERS DID NOT WORK. 2. THE COMPUTER LOGS WERE NOT AVAILABLE TO TESLA TO DIAGNOSE ISSUES OR RECOVER OUR CAR IF IT WAS STOLLEN. 3. THE FOG LIGHTS STOPPED WORKING 4. GLOVE BOX WOULD NOT OPEN 5. SCREEN NOW HAS NOTICEABLE FLICKER 6. CAR NOW HAS CHARGING PROBLEMS. THE ISSUES WITH THE EMERGENCY FLASHERS, FOG LIGHTS, AND GLOVE BOX WERE ABLE TO FIXED BY A DIFFERENT SERVICE CENTER THE SAME DAY (ALTHOUGH I HAD TO DRIVE APPROX. 30 MILES TO GET TO A DIFFERENT SERVICE CENTER). THE LOGGING ISSUE TOOK ABOUT A MONTH OR TWO TO FIX. THE SCREEN FLICKER AND CHARGING ISSUES WHERE THE CAR RANDOMLY SWITCHES TO A DIFFERENT CHARGING LEVEL WHILE DRIVING OR CHARGING WITHOUT ANY ERROR MESSAGES, IS ON-GOING. I'VE BEEN BACK TO TESLA OVER A DOZEN TIMES, AND THEY IKE TO CHARGE $100 EVERY VISIT "UNDER WARRANTY."

THE MCU IN MY CAR WENT OUT. I WAS PARKED WHEN THIS HAPPENED. I WAS A FEW MONTHS OUT OF WARRANTY. I PAID $1795.00 TO HAVE IT REPLACED. WHEN MY MCU WENT OUT THIS DISABLED MY BLINKERS. THIS IS THE SAME THING THAT HAPPENED THAT THE NHSTA IS CURRENTLY INVESTIGATING.

MAIN COMPUTER SCREEN FAILURE. IT'S BEEN DOWN FOR OVER 2 MONTHS WAITING ON PARTS. NO ETA

WITH THE RECENT NEWS ON NHTSA INVESTIGATING TESLA MODEL S TOUCHSCREEN UNIT PROBLEMS, I LIKE TO ADD MY EXPERIENCE FOR THE RECORD: ON 01/31/20, MY COMPUTER SCREEN DIED WHICH LIMITED THE CAR'S FUNCTIONALITY (E.G. NO HVAC, RADIO, BLUETOOTH, ETC). ON 02/06/20, TESLA CAME OUT TO INSPECT MY CAR, AND VERIFIED I NEEDED TO REPLACE THE COMPUTER. THE TECHNICIAN ADMITTED HOW BAD THE PROBLEM WAS FOR PRODUCTIONS WITH MCU V1 COMPUTERS. BUT BEFORE THE TECHNICIAN LEFT, HE PERFORMED A BATTERY DISCONNECT WHICH MADE IT WORSE. NOW THE CAR WAS NOT ABLE TO CHARGE WHICH FORCED ME TO TAKE THE CAR IMMEDIATELY TO TESLA TO REPLACE THE COMPUTER. ON 02/19/20, THE REPLACEMENT COMPUTER WAS INSTALLED AT THE COST OF $2,122.50. TO ADD, TESLA WOULD NOT LET ME KEEP THE ORIGINAL COMPUTER WITHOUT AN ADDITIONAL CORE CHARGE OF $500. 12 DAYS LATER ON 03/02/20, TESLA ANNOUNCED AN INFOTAINMENT UPGRADE ON THE BACKS OF THESE ONGOING ISSUES: HTTPS://ELECTREK.CO/2020/03/02/TESLA-MCU-INFOTAINMENT-UPGRADE/ HTTPS://WWW.TESLA.COM/SUPPORT/INFOTAINMENT

MY MEDIA CONTROL UNIT (CENTER CONSOLE SCREEN) STOPPED WORKING. SCREEN WENT BLACK AND NOTHING OUTSIDE OF THROTTLE/BRAKE/TURN SIGNALS WORKED. ALL FUNCTIONALITY CONTROLLED BY THE MCU STOPPED WORKING. THE CAR STARTED TAKING ABOUT 2 TO 3 TIMES LONGER TO BOOT UP AND AFTER A DAY OR TWO, THE SCREEN STOPPED WORKING COMPLETELY. AFTER DROPPING OFF AT THE TESLA SERVICE STATION, THE TECHNICIAN INFORMED ME THERE WERE MCU ISSUES WITH THE MODEL S FROM 2016 AND EARLIER DUE TO THE MEMORY CAPACITY OF THE CHIP USED.

THE TESLA MEDIA CONTROL UNIT COMPLETELY FAILED ON 7/5/20 AFTER BEING UNABLE TO TURN BACK ON. THE VEHICLE WAS STATIONARY AND WAS PARKED ON THE STREET. DUE TO THE FAILURE OF THE MEDIA CONTROL UNIT, THE SYSTEMS SUCH AS THE AIR CONDITIONING, BACKUP CAMERA, CONTROLS, ETC WERE UNABLE TO BE CONTROLLED WHICH POSED A SIGNIFICANT SAFETY HAZARD.

I WENT TO TESLA SERVICE CENTER ON 6/26/2020, NOTIFY THEM THE PROBLEM FOR SLOW RESPONSE ON THE TOUCHSCREEN AND ALSO RATTLE SOUND COMING FROM THE STEERING WHEEL AREA, TESLA STATED THE STEERING BUTTONS NEED TO BE REPLACE AND THE TOUCHSCREEN IS DUE TO THE OLDER CHIP ON THE MODEL, SO IT'S NORMAL. I PICKED UP THE CAR TWO DAYS AFTER AFTER THE REPLACEMENT, ON 7/4/2020 WHILE I M CHARGING AT THE TESLA SUPER CHARGE STATION THE CAR SCREEN IS COMPLETE DEAD, I CAN'T PLAY RADIO, NO NAVIGATION, SIGNAL LIGHTS NOT WORKING AND BACK UP CAMERAS FAILED ETC. I WENT ON RESEARCH AND IT SEEMS LIKE THIS ISSUE IS KNOWN NOW WITH NHTSA AND IS INVESTIGATING. TODAY TESLA SAID MY MCU NEEDS TO BE REPLACE.

THE CENTER SCREEN (MCU) HAS GLUE RUNNING INSIDE THE SCREEN OF THE ENTIRE UNIT AND THEN LEAKING OUT THE BOTTOM. THE SCREEN NOW ALSO TURN OFF (REBOOTS) AT DIFFERENT TIME WHILE DRIVING THUS INCAPACITATING THE REVIEW CAMERA, AIR CONDITIONING AND OTHER FUNCTIONS FOR UP TO 5-8 MINUTES WHILE SYSTEM REBOOTS. THIS HAPPENS WHILE STATIONARY AND IN MOTION..

THE VEHICLE WAS PARKED AND LOCKED. WHEN I UNLOCKED THE CAR AND OPENED THE DOOR, THE INFOTAINMENT SCREEN ON THE TESLA WILL NOT BOOT UP. AS A RESULT, THE SIDE REAR VIEW MIRRORS WILL NOT UNFOLD AND THE REAR VIEW CAMERA CANNOT BE VIEWED. IN ADDITION, THE CLIMATE CANNOT BE ADJUSTED. I ATTEMPTED TO REBOOT THE INFOTAINMENT SYSTEM SEVERAL TIMES AND LOCKED & UNLOCKED THE CAR, BUT THE INFOTAINMENT SCREEN DID NOT TURN ON AND THE SIDE MIRRORS WILL NOT UNFOLD.

MY MCU HAS FAILED FOR THE 3RD TIME RENDERING THE CAR W/O TURN INDICATORS AND OTHER FEATURES.

THE MAIN SCREEN, MCU, ON MY TESLA MODEL S, 2015 70D BEGAN REBOOTING DURING DRIVING. ON SATURDAY, JULY 4TH, 2020, THE CAR WOULD NOT START AT ALL. TESLA CUSTOMER SERVICE COACHED ME ON GETTING THE CAR TO WORK WITHOUT THE MAIN SCREEN, HOWEVER IT IS NOT SAFE. THE BRAKE LIGHTS, SIGNAL LIGHTS, REAR CAMERA DO NOT WORK, VERIFIED BY MY SPOUSE. FURTHER, MOST OF THE OTHER CONTROLS, E.G. DE-FOG, AIR CONDITIONING, ROOF, ETC, DO NOT WORK. THE RE-BOOTING OF THE SCREEN, WHERE IT WOULD BLANK OUT WITHOUT WARNING, AND EVENTUALLY COME BACK LATER, OCCURRED WHILE THE CAR WAS IN MOTION -- VERY DISTRACTING. AT THIS POINT, THE MAIN DISPLAY, OR MCU, IS "BRICKED" -- IT WON'T DISPLAY ANYTHING AT ALL, SO THAT HAS HAPPENED WHEN THE CAR IS STATIONARY.

MCU DEGRADATION. OBTAINED THE CAR IN 2019 AND BY 2020 THE UNIT HAS DEGRADED TO DANGEROUS STATES. WHILE DRIVING THE CAR IN REVERSE THE CAMERA SPLIT INTO TWO IMAGES INVERTED, MAKING IT DIFFICULT TO SEE WHILE BACKING UP. ALSO THE SYSTEM NAVIGATION FAILED DURING ONE OF MY TRIPS CAUSING ME TO SOFT RESET IT AT NIGHT WHILE DRIVING. THE CAR SHUT OFF THE HEADLIGHTS IN A DARK AREA WITH NO STREET LAMPS, FORCING ME TO PULL OVER USING THE HAZARDS TO PARK. THE SYSTEM NEVER SHUT OFF THE HEADLIGHTS OR PREVENTING DRIVABILITY WHEN RESETTING IN THE PAST. MENU FUNCTIONS HAVE STARTED TO SHOW UP CRYPTIC AND UNUSEABLE FORCING MORE COMMON RESTARTS WHILE DRIVING. MULTIPLE TRIPS TO TESLA SERVICE CENTERS WILL NOT RESOLVE THE ISSUE. THE STAFF IGNORE IT AND SAY ITS NORMAL. THEY KEEP SAYING THE CACHE IS FULL AND ONLY THEY CAN FULLY CLEAR THE CACHE. IN ALL CASES THE VECHICLE WAS IN MOTION AND EACH COULD HAVE RESULTED IN AN ACCIDENT.

MY TESLA MCU1 SCREEN/MEMORY FAILED AND HAD TO BE REPLACED AT MY EXPENSE. $1600. WHEN THAT HAPPENS, TURN SIGNALS, CLIMATE CONTROL, AND WIPERS ARE INOPERATIVE, MAKING THE VEHICLE UNSAFE TO DRIVE.

MY CURRENT MEDIA CONTROL UNIT (MCU) STOP WORKING. I NOT LONGER HAVE NAVIGATION, AC AND I CANNOT CONTROL UNLOCKING OF MY DOORS ETC.

MAIN CONTROL SCREEN (MCU1) WENT BLACK, DISABLING ACCESS TO MOST CONTROLS INCLUDING DEFROSTER. HAD REPAIR DONE (OUT OF WARRANTY) AT A COST OF $1800. PROBLEM IS POORLY DESIGNED ELECTRONICS CAUSING FAILURE OF MEMORY CHIP IN UNIT BECAUSE OF TOO MANY READ/WRITE CYCLES. MY UNDERSTANDING IS THOUSANDS OF 2014-2016 CARS HAVE SUFFERED THIS PROBLEM IN THE LAST YEAR.

NOTICED THAT THE DISPLAY ON MY TESLA MODEL S NOT WORKING AS I PULLED MY CAR OUT OF THE DRIVEWAY. TRIED REBOOTING BUT SCREEN DID NOT COME UP. WAS ABLE TO DRIVE THE VEHICLE TO TESLA SERVICE CENTER THOUGH IT FELT A LITTLE UNSAFE AS MANY OF THE CONTROLS ARE ON THE DISPLAY. AFTER DIAGNOSIS, TESLA SERVICE ADVISOR TOLD ME THAT THE MCU FOR MY MODEL S HAS FAILED AND NEEDS TO BE REPLACED. I PAID ~$2000 FOR A NEW MCU. AFTER READING RECENT ARTICLE ON SIMILAR FAILURES REPORTED BY OTHER TESLA MODEL S OWNERS, DECIDED TO REPORT THIS AS FAILURE OF THE DISPLAY UNIT WHILE DRIVING CAN BE A SAFETY RISK. *TR

ON APRIL 16, 2019, I ATTEMPTED TO DRIVE MY VEHICLE AND PULL OUT IN REVERSE FROM MY GARAGE, HOWEVER, THE TOUCH SCREEN DISPLAY UNIT (MCU) WOULD NOT TURN ON RESULTING IN AN INABILITY TO VIEW THE REAR VIEW CAMERA. IT IS VERY RISKY TO DRIVE THIS VEHICLE WITHOUT THE MCU. IT IS ALSO WHAT DISPLAYS IF THERE ARE FAILURES IN OTHER PARTS OF THE VEHICLE. TESLA SERVICE TOWED IT TO THEIR FACILITY AND THEY ULTIMATELY CONCLUDED THAT THE UNIT WOULD STILL POWER ON BUT IT ULTIMATELY WAS STUCK IN A BOOT LOOP. EVEN THOUGH I HAD THE VEHICLE FOR LESS THAN 4 YEARS, IT WAS OUT OF WARRANTY BECAUSE OF MILEAGE OVERAGE, RATHER THAN TIME. TESLA REFUSED TO COVER IT UNDER WARRANTY AND FORCED ME TO PAY FOR IT OUT OF POCKET FOR OVER $2500. THIS FAILURE IS WIDELY KNOWN IN THE TESLA COMMUNITY AND BY TESLA ITSELF AS SERVICE EMPLOYEES ACKNOWLEDGED THE DEFECT. IT IS A RESULT OF THE EMMC NAND FLASH MEMORY FAILURE THAT DEGRADED QUICKER THAN TESLA PLANNED AFTER THE INTRODUCTION OF AUTO-PILOT. WHEN I PURCHASED AND TOOK DELIVERY OF THE VEHICLE, IT DID NOT HAVE AUTOPILOT. THE FACT THAT THEY DID NOT FIX THIS PUT MYSELF AND MY FAMILY AT RISK. *TR

IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON

IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON

EMMC FAILURE. MAIN SCREEN FAILS TO DISPLAY MAKING THE VEHICLE INOPERABLE.

THE TOUCHSCREEN ON MY CAR HAS PERMANENTLY TURNED BLACK THEREFORE I HAVE LOST THE REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED. AS A RESULT, I ALMOST RAN INTO A SHOPPING CART WHILE I WAS BACKING UP YESTERDAY. WHAT IS FRIGHTENING IS THAT NEXT TIME, IT COULD BE A SMALL CHILD THAT I DON'T SEE AND RUN OVER. THE FAILED TOUCHSCREEN ALSO MEANS I NO LONGER HAVE FAN OR AIR CONDITIONING WHICH MEANS I HAVE TO DRIVE WITH MY WINDOWS DOWN, EVEN WHEN ON A HIGHWAY. IN THIS TIME OF COVID, I WAS TERRIFIED WHEN A HOMELESS MAN PUT HIS HEAD THROUGH MY WINDOW TO ASK FOR MONEY WHILE POSSIBLY CONTAMINATING ME WITH A VIRUS YESTERDAY. IT JUST IS NOT SAFE TO DRIVE AROUND WITH THE WINDOWS DOWN IN SOME NEIGHBORHOODS. ALSO THERE ARE DAYS IN THE BAY AREA WHEN THERE IS A HIGH POLLUTION INDEX, I DO NOT WISH TO BREATHE UNFILTERED AIR BECAUSE I HAVE TO OPEN THE WINDOW BECAUSE THE FAN CANNOT BE TURNED ON. ACCORDING TO THE TESLA REPAIR SHOP, THE FAILED TOUCHSCREEN IS A COMMON PROBLEM ON THE OLDER MODEL S THAT REQUIRES OWNERS TO SHELL OUT THOUSANDS OF DOLLARS TO REPLACE AN MCU THAT HAS FAILED PREMATURELY. I DO NOT FEEL I SHOULD BE FINANCIALLY RESPONSIBLE FOR THE MCU REPLACEMENT AND THAT THERE SHOULD BE A PRODUCT RECALL.

MY 2015 TESLA MODEL S WITH 33,270 MILES HAS A NON WORKING TOUCH SCREEN OR MCU1 THAT CONTROLS THE CAR. AFTER RESEARCHING THIS A BIT ONLINE IT SEEMS ITS A MUCH TOO COMMON PROBLEM AND MORE OF A DEFECTIVE PART OF THE CAR. IT IS VERY HARD FOR THE OPERATOR TO US E THE CAR WITHOUT IT SINCE IT CONTROLS MOST OF THE CAR. REPAIR TIMES ARE THROUGH THE ROOF CAUSING QUITE A BIT FRUSTRATION FOR THE CAR OWNER. THE UNIT FAILED WHILE DRIVING NORMAL ON A BACK ROAD AT A NORMAL SPEED. *TR

MCU MANUFACTURE DEFECT MCU RUNS LAGGY AND ALTERS ABILITY TO USE MCU IN VEHICLE.

THE INFOTAINMENT COMPUTER MCU1 IS KNOWN TO FAIL PREMATURELY DUE TO SOFTWARE ISSUES CAUSED AND NOT FIXED IN A TIMELY MANNER BY TESLA. BASICALLY THE LIMITED WRITE CYCLES OF FLASH MEMORY ARE EXHAUSTED DUE TO EXCESSIVE LOGGING UP TO A CERTAIN SOFTWARE VERSION. MY CAR SHOWS THE EARLY WARNING SIGNS INCLUDING BLACK SCREENS ON ENTERING (CAR IS NOT MOVABLE FOR SEVERAL MINUTES) AND REBOOTS DURING DRIVING. FULL MCU FAILURE IS KNOWN TO CAUSE INDICATOR LIGHTS TO FAIL, AUTOMATIC EMERGENCY BRAKING TO NOT ENGAGE, DISABLED FAST CHARGING AND NO ACCURATE CHARGE INDICATOR (SO RISK OF GETTING STRANDED), HEATING/VENTILATION STUCK TO MOST RECENT SETTING (NO DEFROST), AUDIO FRAGMENTS BEING STUCK ON ARBITRARY VOLUME, AIR SUSPENSION IS STUCK TO POSSIBLY UNSUITABLE SETTINGS AND THE SPEEDOMETER IS REVERTING TO MPH INSTEAD OF KM/H WITHOUT NOTIFICATION. IF PIN TO DRIVE IS USED, THE CAR CAN NO LONGER BE UNLOCKED AND MOVED. TESLA DOES NOT ACKNOWLEDGE THIS PROBLEM AND CHARGES FOR FULL REPAIR COST OUTSIDE OF WARRANTY / DRAGS CASES OF IMPENDING MCU FAILURE UNTIL THE CAR IS OUT OF WARRANTY. MCU1 CAN BE REPLACED WITH MCU2 ACCORDING TO A TESLA INFOTAINMENT WEBSITE; HOWEVER ONLY MCU1 REPLACEMENTS FOR THE OLDEST CARS (AP1 SENSOR LEVEL) ARE AVAILABLE TO DATE DESPITE ANNOUNCEMENT THESE WOULD BE READY IN APRIL 2020. NEWER CARS WITH LONGER REMAINING LIFE CAN BE UPGRADED UPON INVITATION BY TESLA.

CENTER CONSUL SCREEN TURN OFF AND WON'T COME BACK ON CAN'T USE NAVIGATION BACKUP CAMERA NO TURN SIGNAL SOUND OR RADIO SOUND OR ANY SOUND INVOLVE THE CENTER COUNSEL

MAIN DISPLAY STOPPED WORKING TODAY (JUNE 30TH 2020). NOW HVAC, RADIO, SUNROOF, REAR CAMERA, INDICATOR LIGHT NOISE, AND A FEW OTHER FUNCTIONS DON'T WORK. THIS SEEMS TO BE THE EMMC MEMORY WRITE FAILURE ISSUE. THE CAR WAS STATIONARY WHEN I NOTICED THE ISSUES, SINCE I JUST GOT INTO THE CAR AND IMMEDIATELY NOTICED MAIN DISPLAY WAS DEAD. *TR

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT TOUCH SCREEN WAS INOPERABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO RECHARGE THE BATTERY, THE SYSTEM FLICKERED AND FAILED TO CHARGE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS ALSO INOPERABLE. THE VEHICLE WAS UNDRIVABLE. AN INDEPENDENT MECHANIC WENT TO THE RESIDENCE TO INSPECT THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,586.

THE MCU (MAIN SCREEN/COMPUTER) FAILED AND NEEDED TO BE REPLACED. ALL THE MCU FUNCTIONS DID NOT WORK DURING THE FAILURE. SEE PHOTOS OF THE BLANK SCREEN AND CORRESPONDENCE WITH TESLA SERVICE.

THE MCU V1 IS KNOWN TO FAIL. IT'S BECOME SLUGGISH AND BLACK SCREENS. NOT ACTING AS IT SHOULD.

MCU1 MEMORY CHIP PROBLEM STARTING TO SHOW SYMPTOMS OF SLOWNESS, REBOOTING, NON RESPONSIVENESS AND NEEDS REBOOTING WHILE DRIVING TO GET IT TO WORK. WHEN IT CRASHES WILL BREAK BACKUP CAMERA, TURN SIGNALS, AND ABILITY TO CONTROL DEFOGGERS WHICH IS EXTREMELY DANGEROUS AND SHOULD BE RECALLED. *TR

WELL DOCMENTED FAILURE OF A MEMORY CHIP THAT HAS BEEN DOCUTETED TO FAIL AFTER A CERTIN AMOUNT OF READ/WRITE CYCLES, TESLA HAS BEEN WELL AWARE OF THIS FAULT FOR YEARS AND HAS DONE NOTHING TO ADDRESS THE ISSUES LEAVING OWNERS SOMETIME STRANDED OR REDUCLED VEHILCE FUNCTIONALTY. TESLAS RESPNOSE HAS BEEN TO REPLACE THE FAULTY SYSTEM WITH A REFURBISH UNIT THAT WILL HAVE THE SAME ISSUE IN THE FUTIURE AND CHARGING THE CUSTOMER BETWEEN 1500-2000 TO REPLACE.

COMPUTER OCCASIONALLY CRASHES AND COMPROMISES THE SAFETY OF VEHICLE BECAUSE OF A DEFECT. ALSO DOOR HANDLES, ALL 4 HAVE BROKEN COMPROMISING SAFETY, BECAUSE OF MANUFACTURER DEFECT.

MY MEDIA CONTROL UNIT (IPAD SCREEN-LIKE) CRASHES, IS INCREDIBLY SLOW AND DOESN'T LOAD INTERNET FEATURE THAT WAS PROMISED. TOOK TO TESLA MULTIPLE TIMES AND THEY SAID IT'S NORMAL AND THEIR FUTURE UPDATES WILL ADDRESS THIS. THIS WAS SAID LAST YEAR, AND MY INTERNET STILL DOESN'T WORK (EVEN UNDER STRONG WIFI). CRASHES PERIODICALLY AND VERY SLOW. *TR

THE VEHICLE'S PRIMARY SCREEN FOR CONTROLLING MOST FUNCTIONS, KNOWN AS THE MCU VERSION 1, CONSTANTLY CRASHES, WHILE DRIVING AND STATIONARY. WHEN IT IS OFF, I CANNOT USE MY REVERSE CAMERA, CONTROL HEAT/AC, NOT CAN I CHECK VARIOUS CAR STATUSES. IT IS A KNOWN DEFECT WITH TESLA. I AM BEING TOLD IT WILL EVENTUALLY STOP WORKING ALTOGETHER AND THERE WILL BE A $2500 COST TO REPLACE IT WITH THE SAME MCU WITH THE KNOWN DEFECT. *TR

THE MCU ON MY 2015 TESLA IS STARTING TO SHOW EARLY SIGNS OF FAILURE. IT SOMETIMES REBOOTS AND TAKES SEVERAL MINUTES TO COME BACK, THE BLUETOOTH CONNECTION TO MY PHONE FAILS OFTEN, AND THE SCREEN IS STARTING TO FLICKER. THIS MCU FAILURE IS DUE TO A MANUFACTURING ERROR CAUSING MULTIPLE REPLACEMENTS. AS THIS PROBLEM GETS WORSE IT WILL RENDER THE CAR INOPERABLE AS THE ENTIRE SYSTEM WILL FAIL.

TOUCH SCREEN FAILURE. SCREEN WENT BLANK JAN 3RD 2019 STILL UNDER WARRANTY.WAS ABLE TO RESET AFTER MANY TRIES. PARKED CAR WENT TO WINTER HOME. RETURNED APRIL 16TH SAME PROBLEM. WORKING WITH TESLA THROUGH OUT PROBLEM. FINALLY TESLA SAID BRING THE CAR IN. NOW OUT OF WARRANTY SO HAD TO REPLACE MCU $2250.00

MY TOUCHSCREEN HAS FAILED COMPLETELY AND I AM UNABLE TO USE MY BLINKERS OR CONTROL MY LIGHTS THIS IS A BIG SAFETY CONCERN AND TESLA HAS STATED THAT IT'S NORMAL FOR COMPUTER SYSTEMS TO FAIL.

THE CENTER CONSOLE DISPLAY OF MY TESLA MODEL S HAS ABRUPTLY STOPPED WORKING. I CAN NO LONGER ACCESS THE MAJORITY OF THE FEATURES OF MY VEHICLE, SUCH AS TURNING ON A/C, ACCESSING GPS, CONTROLLING THE SUNROOF, ADJUSTING VEHICLE SETTINGS, ADJUSTING MY SIDE MIRRORS, DEFOGGING THE WINDSHIELD, ACCESSING THE REARVIEW CAMERA, AND ANY OTHER SETTING THAT IS CONTROLLED BY THE CENTER DISPLAY. THIS HAS MADE DRIVING THE CAR NEARLY IMPOSSIBLE. BECAUSE OF THE LOW VISIBILITY OF THE REARVIEW WINDOW, I HEAVILY RELY UPON THE REARVIEW CAMERA. SINCE CENTER CONSOLE DISPLAY WAS OFF AND HENCE NO REARVIEW CAMERA, I ENDED UP DAMAGING MY BUMPER INTO A LOW-PROFILE OBJECT THAT OTHERWISE WOULD HAVE BEEN VISIBLE HAD THE CAMERA BEEN ENABLED. I ONLY DROVE MY VEHICLE ONCE AND DAMAGED IT ON THE FIRST DRIVE WITH THE CENTER CONSOLE OFF. I CONTACTED TESLA TO HAVE THIS PROBLEM FIXED, BUT WAS TOLD I WOULD NEED TO PAY APPROXIMATELY $1,500.00 TO REPLACE THE MCU WITH THE EXACT SAME VERSION. FURTHER, THIS REPLACEMENT WOULD LIKELY TAKE A MONTH TO BE FIXED, RENDERING MY VEHICLE EFFECTIVELY USELESS.

THE TOUCHSCREEN IS FINALLY DEAD, WOULDN'T TURN ON. ALL SETTINGS RELATED TO THE TOUCHSCREEN IS ALL GONE, THUS ALL ESSENTIAL FUNCTIONS CONTROLLED BY THE TOUCHSCREEN IS OFF, INCLUDING BACKING UP CAMERA. I FELT VERY UNSAFE TO DRIVE. THE CAR WOULD TAKE A VERY LONG TIME TO TURN ON. WHEN I SLOWED DOWN AND STOPPED AT A STOPLIGHT, IT ROLLED BACKWARD SINCE I DIDN'T KNOW THAT THE CREEP MODE WAS DISABLED WITH THE DEAD TOUCHSCREEN. I WAS LUCKY ENOUGH TO NOTICE THE CAR ROLLING AND STOPPED IN TIME BEFORE HITTING SOME OTHER CAR.

MCU FAILED. WHEN IT FAILED CAR WOULD NOT SHIFT INTO DRIVE. BEFORE FAILURE MCU WAS CONSTANTLY REBOOTING WHILE DRIVING. DURING REBOOT WOULD LOSE HEADLIGHTS, TURN SIGNALS, RADIO, AND AIR CONDITIONING. COMPLETE FAILURE OCCURRED WHILE STATIONARY. REBOOTING OCCURRED WHILE DRIVING. *TR

CENTER CONSOLE DISPLAY AND COMPUTER FAILED AS DESCRIBED IN NHTSA PE20010, WAS REPLACED UNDER WARRANTY APPROXIMATELY JANUARY 2018. REPLACEMENT UNIT IS NOW SHOWING INITIAL SIGNS OF SAME FAILURE (EXTREMELY SLOW START-UP NOW INCLUDING BLANK INSTRUMENT CLUSTER WHEN ENTERING/STARTING CAR; CELLULAR CONNECTIVITY AND NAVIGATION FAILURES; UNUSUAL SOUNDS OR LACK OF AUDITORY FEEDBACK FOR VEHICLE CONTROLS, BLANK BLACK SCREEN FOR BACKUP CAMERA, ETC.) *TR

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CENTRAL COMPUTER FAILED TO OPERATE AS DESIGNED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOWEVER, THE EARLY WARNING SYSTEM, AUTO-PILOT, REAR BACK-UP CAMERA, AND SEVERAL OTHER UNDISCLOSED ELECTRICAL FUNCTIONS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA (140 UNIVERSITY TOWN CENTER DR #138, SARASOTA, FL 34243, (941) 866-6597) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 37,400. *LN*JB*DT*JB

REGARDING TESLA MODEL S VEHICLES (MODEL YEARS 2012-2018) THAT HAVE AN MCU FAILURE DUE TO A DEFECTIVE MEMORY CHIP DESIGN, IN ADDITION TO LOSING THE BACKUP CAMERA WHEN THIS FAILS, THE TURN SIGNALS ALSO BECOME INOPERABLE. THIS HAPPENED TO MY VEHICLE. THIS IS CLEARLY A SAFETY ISSUE THAT MUST BE ADDRESSED. *TR

I UNDERSTAND YOU ARE INVESTIGATING TESLA MODEL S COMPUTER FAILURE. I WOULD LIKE TO LIST THE ISSUES I HAVE HAD SINCE I BROUGHT MY MODEL S IN MARCH 2015: -APRIL 2015 ? FRONT TRUNK WOULD NOT OPEN. LATCH WAS REPLACED UNDER WARRANTY. -JUNE 2016 ? DRIVER DOOR HANDLE STOPPED WORKING. REPLACED UNDER WARRANTY -AUGUST 2019 ? MEDIA CONTROL UNIT FAILURE (TOUCHSCREEN). HAPPENED ON A FRIDAY AND I COULD NOT SEE IN REVERSE, COULD NOT USE HANDSFREE PHONE ? IMPORTANT FOR ME AS A CRITICAL CARE PHYSICIAN ANSWERING CALLS FROM THE ICUS. COULD NOT CLOSER SUNROOF. CAR COULD NOT BE SHUT DOWN. THE AIR CONDITIONER STAYED ON FOR 3 DAYS UNTIL I CAN GET THE CAR TO SERVICE CENTER. CAR HAD TO REMAIN PLUGGED INTO CHARGER TO SUPPORT THE AIR CONDITIONER ETC SO I HAD ENOUGH BATTERY RESERVE TO GET TO THE SERVICE CENTER. MY COST $2134 -AUGUST 2019 ? A/C FAILED AFTER HAVING RUN NONSTOP FOR 3 DAYS B/C OF MCU FAILURE. MY COST $869. -AUGUST 2019 ? IN EFFORT TO SHUT DOWN THE CAR, PER TESLA PHONE INSTRUCTIONS, I DISCONNECTED THE BATTERY AND CHARGED IT. AS A RESULT THE BATTERY SHAPED BALLOONED OUT AND I HAD IT REPLACED SINCE EVERYTHING WAS OPEN. MY COST $216. *TR

FIRST IT STARTED WITH THE BACK UP CAMERA NOT DISPLAYING WHEN I WOULD PUT THE CAR IN REVERSE, SO I HAD TO REBOOT THE SYSTEM. FEW DAYS PASSED THEN IT DID IT AGAIN SO I REBOOT ED THE SYSTEM AGAIN BUT THIS TIME MY ENTIRE SCREEN WENT BLACK AND IT WOULD NOT TURN BACK ON AFTER DAYS OF REBOOTING THE SYSTEM. I TOOK THE CAR INTO TESLA TO CHECK AND THEY SAID MY MCU NEEDED TO BE REPLACED. THE PROBLEM WITH THE MCU GOING OUT IS THAT IT CONTROLS EVERYTHING INCLUDING THE BACK UP CAMERA AND IT ALSO CONTROLS THE A/C AND WHEN THE MCU WENT BAD IT LEFT MY A/C 24/7. IT TOOK A WEEK FOR MY TO GET MY CAR IN FOR SERVICE SO MY CAR HAS THE A/C RUNNING 274/7 FOR A WEEK. IT TOOK ANOTHER 2 WEEKS FOR THE SERVICE CENTER TO GET THE MCU IN STOCK TO REPAIR MY CAR. I AM CURIOUS WHY THE MCU WENT OUT ONLY AFTER A MY WARRANTY ENDS. *TR

THE MAIN CONTROL UNIT FOR THE CENTER DISPLAY SCREEN HAS FAILED AND WILL NOT DISPLAY THE VEHICLE CONTROLS INCLUDING CRITICAL SAFETY INFORMATION AND REAR CAMERA. *TR

TESLA SCREEN WENT COMPLETELY BLACK AND WILL NOT COME ON. NO BACK UP CAMERA, NO TURN SIGNAL, NO RADIO, NO A/C. THIS HAPPENED ONE MORNING WHEN I WENT TO TURN THE CAR ON. HAVE TRIED RESET. MADE AN APPOINTMENT WITH TESLA TO REPAIR BUT IN THE PROCESS OF RESEARCHING PROBLEM, HAVE FOUND THIS TO BE A KNOWN FAILURE OF MANY TESLA'S BETWEEN 2014-2017. IT IS A SAFETY HAZARD AND TESLA SHOULD BE DOING A RECALL. I AM AFRAID TO EVEN DRIVE MY CAR TO THE SERVICE CENTER FOR REPAIR THAT IS 15 MILES FROM MY HOME. *TR