Mazda North American Operations: Structure › Body › Hatchback/Liftgate
Mazda North American Operations reported this defect to federal regulators on Sep 6, 2016 and put the number of vehicles at risk at 580,455. The repair is free for as long as the recall stands.
The defect
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
The risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
The remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
17 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2016 Mazda CX-3 | 48 | 3 | 0 | 4 |
| 2016 Mazda CX-5 | 512 | 5 | 10 | 31 |
| 2015 Mazda CX-5 | 133 | 4 | 0 | 11 |
| 2015 Mazda Mazda5 | 9 | 1 | 0 | 3 |
| 2014 Mazda CX-5 | 377 | 4 | 0 | 7 |
| 2014 Mazda Mazda5 | 12 | 1 | 0 | 0 |
| 2013 Mazda CX-5 | 194 | 1 | 1 | 6 |
| 2013 Mazda Mazda3 | 117 | 1 | 2 | 7 |
| 2013 Mazda Mazda5 | 24 | 1 | 0 | 4 |
| 2013 Mazda Mazdaspeed3 | 3 | 1 | 0 | 1 |
| 2012 Mazda Mazda3 | 226 | 1 | 1 | 9 |
| 2012 Mazda Mazda5 | 37 | 1 | 0 | 4 |
| 2012 Mazda Mazdaspeed3 | 6 | 1 | 0 | 1 |
| 2011 Mazda Mazda3 | 132 | 2 | 2 | 12 |
| 2011 Mazda Mazdaspeed3 | 5 | 2 | 0 | 0 |
| 2010 Mazda Mazda3 | 686 | 3 | 5 | 18 |
| 2010 Mazda Mazdaspeed3 | 32 | 2 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 16V644000.
Full record for the 2016 Mazda CX-3 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →