Filed Sep 6, 2016580,455 vehiclesMazda North American Operations
Defect. Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Risk. If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy. Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
All 1 campaign on file, newest first.
What owners reported
Newest filings
Unknown or Other
Filed Dec 26, 2025TX
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure.
Unknown or Other
Filed Dec 26, 2025TX
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some were major recalls (like the 1.4 million vehicle ignition switch issue in 2015), many were Technical Service Bulletins (TSBs) for the shifter switch issue where owners sometimes got repairs free even outside warranty due to the commonality.
Unknown or Other
Filed Dec 26, 2025TX
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some were major recalls (like the 1.4 million vehicle ignition switch issue in 2015), many were Technical Service Bulletins (TSBs) for the shifter switch issue where owners sometimes got repairs free even outside warranty due to the commonality.
Unknown or Other
Filed Dec 26, 2025TX
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some were major recalls (like the 1.4 million vehicle ignition switch issue in 2015), many were Technical Service Bulletins (TSBs) for the shifter switch issue where owners sometimes got repairs free even outside warranty due to the commonality.
Unknown or Other
Filed Dec 26, 2025TX
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the CX-5 and MX-5 (Miata) in years like 2013-2019, concerning worn shifter switch units (Part #KDY0-46-040) that can prevent the ignition from fully turning off in Park, potentially draining the battery or causing accidental activation. While some were major recalls (like the 1.4 million vehicle ignition switch issue in 2015), many were Technical Service Bulletins (TSBs) for the shifter switch issue where owners sometimes got repairs free even outside warranty due to the commonality.
Unknown or Other
Filed Dec 4, 2025PA
The lower control arm or axel on the front passenger side broke as I was backing out of a parking spot. It is still at the mechanic however that is what is required to put the wheel back on the vehicle. My understanding is that this is the second time I have had this problem with the lower control arm on this vehicle. That could be very dangerous if that happens while on the highway and I’m concerned there is a fundamental problem with this car if it has happened twice. The first time the car was only a few years old. It was around 2016 if I recall correctly and Mazda fixed it.
Unknown or Other
Filed Nov 5, 2025GA
The display on my rearview camera is extremely foggy. It appears to have had a breach where water has leaked into the camera itself. I have cleaned the lens but yo no avail. I never had a clear screen, and at times it is so bad that I can’t see anything at all. In fact, I have already backed into the corner of a building in a parking lot due to lack of visibility. I can’t tell you the number of times I’ve attempted to back out and almost hit a pedestrian or another car driving behind me that I couldn’t see well. It’s a good thing I use my mirrors and rear window, or that could have easily happened. I wonder if the work that was done on my rear hatch from a previous recall may have caused the seal protecting the camera unit to be compromised. There have been a number of recalls recently from other manufacturer’s, so I believe this is a common issue that should be addressed in my case as well.
Vehicle Speed Control
Filed Jun 17, 2025TX
When in the highway and changing lanes and you try to excelerate it doesnt take off ..instead just acts as if i had over excelerated but not speeding up.. i have almost been ran over because i could not get enough speed to switch lanes.
Seats1 injured
Filed Feb 3, 2024IA
I recently purchased this used vehicle. Right away, I noticed that when I used the recline lever, it didn't stop when removing my hand from it. I had to push the lever back to the middle position to stop it. I thought this was annoying, but didn't think much of it. On Thursday [XXX] I stopped at a gas station, went inside, and when I came back out the seat was fully reclined. It was so far back that it was lodged in the car seat behind the drivers seat. I tried to move the back up but it wouldn't come back up. The seat would move forward and back, but the recline level didn't work. I drove to my next destination with the seat all the way back. Then I turned the car off and on several times before it would go back up. I then picked up my kids, went to the grocery store and came back home. I turned the car off and went to the way back to get my groceries out, while my kids were still unbuckling. As I was in the back I heard them both start screaming. I ran back around and the drivers side seat was leaned at the way back, with my 6 year old trapped and the headrest part crushing her throat and chest. Thankfully, I was able to move it back up. If it hadn't worked to move up, like just a few hours previously, I don't know what I would have done but it would have been horrible. My daughter was screaming and crying and in a lot of pain. Her throat and chest were red and scratched. It appears that when I get out of the car my leg may slightly touch the recline button, and then it doe
Unknown or Other
Filed Aug 31, 2023TX
Turn the car off--but it does not turn off. I've had my battery run down so many times. The problem is a sensor in the gear shifter that is not telling the vehicle it’s in park. This is a huge reoccurring safety issue.
Electrical System
Filed Apr 3, 2023TN
The car does not turn off when I put it in park and push the ON/OFF button. I have to start and turn off multiple times and jiggle the gear shift multiple times before it turns off. Sometimes even that doesn't work. Because the car doesn't completely turn off, it runs the battery down which leaves me dangerously stranded. The car is available for inspection. My safety is put at risk because it drains the battery and leaves me stranded, sometimes in dangerous situations unable to get assistance. I have not taken it to a dealer or service center but have seen MULTIPLE reports of other owners of this same vehicle having the same problem. The problem has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages, or other symptoms before the problems started. It started a while ago but I'm not certain of the date. The messages I've read online of it happening to others are from several years ago, so this seems to be a problem that has been ongoing for several years that Mazda has failed to address.
Unknown or Other
Filed Mar 28, 2023IL
While driving, 30 mph on Dempster Street in Niles, Illinois, the sunroof spontaneously exploded and shattered.
Steering
Filed Feb 18, 2023NJ
Ball joint broke gave out while turning
Engine
Filed Aug 23, 2022ID
The car battery will not turn off when I turn off the vehicle.
Electrical System
Filed May 26, 2022123,000 milesCA
My car does not turn off when you push the ignition button. I spoke to Mazda's parts manager about this, and his wife had the same issue and the same model and year as my car. He told me that it is the Parking Lever switch. I feel that not being able to turn your car off is a safety issue. I filed a safety issue with my 2013 Mazda CX-5 on May 26, 2022.
Electrical System
Filed Apr 23, 2022FL
When you shut the car off the radio and other components do not shut down. You have to start the car back up and put in gear then back in park and shut the car off (sometimes two or three times) to get everything to shut down. This is getting worse over time.
Electrical System
Filed Mar 14, 2022NY
My car won't shut off! I put it in park and turn it off and the accessories stay on. It is getting worse and worse and has taken up to 7 times of turning it off and on, backing it up and forward before it will just turn off for me. I get scared that it won't turn off. I found this forum online and it seems this is a very common problem that is not being addressed by Mazda. https://www.cargurus.com/Cars/Discussion-t49115_ds799849 Not being able to turn my car off is a very big safety risk for me and my 2 year old son.
Electrical System
Filed Jan 19, 2022100,000 milesTX
The contact owns a 2013 Mazda CX-5. The contact stated that the PUSH to START button was not able to turn off the vehicle until after several attempts were made, which caused the battery to drain quickly. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and the contact was waiting for a callback. The failure mileage was approximately 100,000.
Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch
Filed Oct 19, 2021ID
The contact owns a 2013 Mazda CX-5. The contact stated while shifting into the park the electronics failed to turn off. The contact vigorously shifted the gear shifter in several positions for approximately 10 to 15 minutes to turn off electronics. There were no warning indicator lights illuminated. The contact was concerned about the battery being drained. The vehicle was taken to the local dealer where the contact was informed that the vehicle was not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Power Train
Filed Aug 23, 2021MI
My vehicle does not want to turn off when placed in park. The car is fully in the park position, but the start push button is illuminated with a red light. The power is still on, and the car beeps when door is open. I can only get the power to turn off, after repeatedly tapping the gear shift left, towards the P symbol. It is already fully seated in the park position, but this finally causes the light to go off and the car turns off. Always hoping the power did not turn back on while away from the car. Is this a fire hazard? I will not park my car in the garage as I am concerned it may overheat the wiring, electrical components, etc...??? I have noticed similar complaints for this vehicle on this website also.
Suspension
Filed Jul 26, 2021MD
On Saturday afternoon 7/24 I was leaving a parking lot when my drivers side wheel detached from my front axle rod. I have around 90k miles on the vehicle. There was no indication of a part coming loose. Never noticed vibration of wheel or any resistance during movements. This should be a recall on the vehicle.
Electrical System
Filed May 26, 2021100,000 milesNY
The contact owns a 2013 MAZDA CX5. The contact stated while attempting to shut off the vehicle, the vehicle failed to turn off due to the transmission not being fully in PARK. The contact stated that there was an unknown flashing red warning light illuminated. The vehicle was not yet diagnosed. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 100,000.
Electrical System
Filed May 13, 202158,000 milesTX
AFTER FIXING THE ELECTRICAL PROBLEM WITH THE CAR NOT FULLY TURNING OFF, THE CAR SUDDENLY DIED IN TRAFFIC AND WOULDN'T RESTART. REPLACING MASS AIR SENSOR, O2 SENSOR, AND PLUGS, THE CAR WILL DIE IN TRAFFIC WHEN COMING TO A STOP, BUT RESTARTS IMMEDIATELY. THE CODE SAYS THIS IS A PCM PROBLEM. INTERNET RESEARCH SAYS THIS IS NOT UNCOMMON RESULTING IN SAFETY RECALLS IN OTHER YEAR MODELS. 2013 SHOULD ALSO BE RECALLED.
Electrical System
Filed Apr 25, 2021100,000 milesNV
THE IGNITION ON MY 2013 MAZDA CX-5 WOULD NOT TURN OFF AFTER PUTTING THE VEHICLE INTO PARK. THE ENGINE WOULD START WITH THE GEARSHIFT LEVER IN PARK, BUT ONCE I DROVE TO A DESTINATION, PULLED INTO A PARKING LOT, AND PUT THE GEARSHIFT INTO PARK, THE VEHICLE WOULD NOT ENTIRELY TURN OFF. IT WOULD TAKE SEVERAL ATTEMPTS TO MANIPULATE THE GEARSHIFT AROUND TO GET THE CAR TO TURN OFF. THE VEHICLE'S ELECTRICAL SYSTEM WOULD STILL BE ACTIVE, INCLUDING RADIO, DASH LIGHTS, HEADLIGHTS, AND OTHER ELECTRICAL SYSTEMS WOULD ALL REMAIN ON. AFTER CONTACTING A LOCAL MAZDA DEALERSHIP IN TOWN, A "PARK SAFETY SWITCH" IN THE GEARSHIFT LEVER IS BEING AFFECTED, AND IT IS A KNOWN PROBLEM AFFECTING MAZDA CX-5 VEHICLES. HOWEVER, THERE HAVE NOT BEEN ANY RECALLS ISSUED FOR THIS PROBLEM. THANKS TO A QUICK GOOGLE SEARCH SUCH AS "MAZDA CX-5 WILL NOT TURN OFF", I FOUND OUT ABOUT THIS ISSUE. THERE ARE SEVERAL YOUTUBE VIDEOS, POSTS ON REDDIT AND MAZDA FORUMS DISCUSSING THIS ISSUE. HAVING A VEHICLE WITH AN ISSUE WHERE YOU CANNOT TURN THE CAR OFF BECAUSE THE CAR "THINKS" THAT THE VEHICLE IS NOT IN PARK IS UNSAFE AND A SAFETY HAZARD AND CAN CAUSE AN ACCIDENT OR WORSE.
Engine
Filed Apr 23, 2021130,000 milesOH
WHILE DRIVING MY VEHICLE ON THE INTERSTATE THE CAR LOST THE ABILITY TO ACCELERATE. ALL OF THE DASHBOARD LIGHTS CAME ON AND I HAD TO COAST TO THE SIDE OF THE INTERSTATE. AFTER RESTARTING THE VEHICLE I WAS ABLE TO DRIVE IT BUT I CANNOT TAKE THE VEHICLE OVER 30 MPH NOW WITHOUT IT SHUTTERING AND HAVING ACCELERATION ISSUES. THIS IS A SERIOUS AND LIFE THREATENING ISSUE THAT NEEDS TO BE FIXED FREE OF CHARGE. I HAVE FOUND OTHER REPORTS OF THIS HAPPENING BUT I SEE NO RECALL INFORMATION. THIS NEEDS TO BE FIXED BEFORE MAZDA HAS LAWSUITS FILED AGAINST THEM. THIS IS A MANUFACTURING ERROR AND NOT A USAGE ERROR. PLEASE LOOK INTO THIS.
Electrical System
Filed Mar 23, 202180,000 milesNY
THE SHIFTER POSITION SWITCH IS DEFECTIVE. IT DOES NOT ALWAYS SHUT OFF THE ELECTRICAL SYSTEM WHEN THE SHIFTER IS PLACED INTO PARK AND THE CAR IS TURNED OFF. THE ELECTRICAL SYSTEM, THE RADIO, LIGHTS, ETC, REMAIN ON EVEN THOUGH THE CAR HAS BEEN TURNED OFF. APPARENTLY IT CAUSED BY A SMALL PART THAT WAS MADE OF RUBBER THAT DRIES OUT AND BREAKS DOWN. IT IS REPLACED BY A PLASTIC PART THAT RESISTS WEAR AND TEAR AND LASTS FAR LONGER. MAZDA IS AWARE OF THE PROBLEM BUT REFUSES TO REPLACE THE DEFECTIVE PART FOR FREE.
Electrical System
Filed Mar 21, 2021153,024 milesOK
AFTER YOU SHUT THE CAR ENGINE OFF THE IGNITION IS STILL ON. WHILE IN PARK I HAVE LOOKED THIS UP AND FOUND OUT THAT IT'S A WORN OUT SWITCH. IN THESE CARS THIS HAD HAPPENED A WHILE BACK BUT IT'S GETTING WORSE LIKE EVERY TIME NOW
Electrical System
Filed Mar 17, 2021121,000 milesTN
IJUST PURCHASED THIS VEHICLE USED FROM A CAR DEALER. I GET IT HOME AND FIND THIS OUT. SEEMS IT IS A COMMON ISSUE AND COMPLAINT ONLINE WITH A FIX OF OVER $200 IN PARTS AND LABOR. (ALL OUR VEHICLES ARE MAZDAS. I PURPOSELY BOUGHT A MAZDA BECAUSE I BELIEVED THEY WERE RELIABLE. I AM SORELY DISAPPOINTED THERE IS NOT A RECALL FOR THIS. WHEN CAR IS PUT IN PARK AND TURNED OFF IT WILL NOT SHUT OFF. AUXILLARY POWER KEEPS RUNNING NOT ALLOWING THE CAR TO LOCK. RADIO TURNS BACK ON. THE ONLY REMEDY IS TO CONTINUALLY TRY TO JIGGLE THE GEAR SHIFT OR TAKE CAR OUT OF PARK AND BACK IN.
Electrical System
Filed Feb 17, 202195,000 milesVA
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT-OFF WHILE DEPRESSING THE START/STOP BUTTON. AFTER PRESSING THE START/STOP BUTTON TO SHUT THE VEHICLE OFF, THE ENGINE TURNED OFF HOWEVER, THE ELECTRONICS INSIDE THE VEHICLE AND THE EXTERIOR LIGHTS REMAINED ACTIVATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 95,000. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER AND ADVISED TO PAY $395 FOR REPAIRS BEING AS THOUGH THE CONSUMER WAS NOT AT FAULT.
Electrical System
Filed Nov 22, 2020107,000 milesSC
SEVERAL MONTHS NOW, I'M HAVING TO TURN MY CAR BACK ON TO TURN THE RADIO OFF AND COMPLETELY SHUT THE CAR DOWN. THIS HAS BEEN GOING ON SINCE THE SUMMER OF THIS YEAR. I HAVE TO CRANK IT UP, PUT IT OUT OF PARK INTO DRIVE, AND PUT IT BACK IN DRIVE. AFTER THAT, IT TURNS OFF. I HAVE PUSH TO START AND HAD THE CAR FOR FOUR YEARS PRE-OWNED. YESTERDAY, MY SISTER AND I WERE STRANDED BECAUSE MY CAR DIDN'T START. THE DEALERSHIP SAID IT WAS THE AIR INTAKE OXYGEN SENSOR. THEY REPLACED IT PLUS THEY PUT IN A NEW CAR BATTERY. MY HUSBAND AND I THOUGHT IT WAS WEIRD, BUT NOW I'M WONDERING IF THE CAR ITSELF IS COMPLETELY SHUTTING DOWN WHEN I TURN IT OFF. NOW, THIS IS MAKING ME SCARED TO DRIVE THE CAR. THE REPAIR COST ME 490 SOMETHING.
Structure › Body
Filed Nov 18, 202093,000 milesPA
THE REAR HATCH FAILS TO OPEN IN COLD WEATHER. I HAD TO CLIMB IN THROUGH THE CAR AND OPEN A SMALL HATCH TO OPEN THE LIFT GATE MANUALLY. AFTER I OPENED IT MANUALLY IT WORKED PROPERLY THE REST OF THE DAY. . CONTINUES TO FAIL INTERMITTENTLY WHEN VEHICLE IS PARKED OVER NIGHT IN COLD WEATHER.
Electronic Stability Control (esc)
Filed Oct 1, 20202,000 milesNJ
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WITH THE CHECK ENGINE, TRACTION CONTROL, AND TIRE PRESSURE MONITOR SYSTEM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LESTER GLENN MAZDA (101 NJ-37 E, TOMS RIVER, NJ 08753, (888)422-5041) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 2,000.*DT*JB*DT*JB
Electrical System
Filed Sep 27, 202075,000 milesCA
ON MANY OCCASIONS WHEN THE VEHICLE IS STATIONARY AND I TRY TO TURN OFF THE VEHICLE, IT DOES NOT COMPLETELY SHUT DOWN. THE RADIO AND OTHER ELECTRICAL ACCESSORIES AND LIGHTS STAY ON. THE VEHICLE DOES NOT RECOGNIZE THAT IT IS IN PARK.IT HAS PUSH START BUTTON. I HAVE HAD TO TRY REPEADLY TO TURN OFF AND ON TO MANAGE TO TURN IT OFF. IF YOU LEAVE THE VEHICLE IN THIS STATE, IT WILL NOT LOCK AND THE BATTERY WILL DRAIN WHICH THEN BECOMES A SAFETY ISSUE. BECAUSE THE CAR WILL NOT LOCK AND THE VEHICLE CAN GET STOLEN. I HAVE SEEN ONLINE MANY HAVE THIS ISSUE. THE ONLY WAY I AM ABLE TO TURN IT OFF IS TOO HOLD THE SHIFT ON PARK AND PUT PRESSURE SO THE SENSOR WILL GRAB AND PUSH THE POWER BUTTON AT THE SAME TIME. THIS SHOULD BE RECALLED THE SENSOR IS DEFECTIVE.
Power Train
Filed Sep 26, 2020104,000 milesCO
BOUGHT MY CAR WITH 40K MILES ON IT FROM A MAZDA DEALERSHIP IN AURORA COLORADO IN 2017. I'M AT 106K NOW AND I THOUGHT I NEEDED WHEEL BEARINGS ON THE FRONT DRIVER SIDE TIRE. TURNS OUT IT'S THE DRIVE TRAIN AND A TRANSMISSION FAILING. MY VEHICLE HUMS ON THE FRONT DRIVER SIDE WHEN I ACCELERATE. THIS ISSUE BEGAN JUST OVER 100K MILES.
Electrical System
Filed Aug 30, 2020HI
WHEN I TRY TO TURN OFF THE CAR, IT REMAINS ON. I THEN HAVE TO SHIFT GEARS TO R THEN BACK TO P AND TURN IT OFF AGAIN TO COMPLETELY SHUT THE CAR OFF. IT HAPPENS EVERY TIME.
Electrical System
Filed Aug 17, 2020OK
AFTER PRESSING THE "ON/OFF" BUTTON, THE CAR WILL NOT SHUT COMPLETELY OFF (RADIO/LIGHTS/ACCESSORIES REMAIN ON). TO RESOLVE, YOU HAVE TO ESSENTIALLY JAM THE SHIFTER BACK AND FORTH, RATHER STRONGLY (OUT OF PARK) BEFORE TRYING TO TURN IT OFF AGAIN. THIS HAPPENS MORE THAN IT DOESN'T AND AT SOME POINT, I AM CONCERNED IT WONT SHUT OFF. THIS HAPPENS WHEN STATIONARY. WHEN LOOKING FOR POSSIBLE REASONS WHY AND SOLUTIONS, THERE ARE A LOT OF MESSAGE BOARDS REVEALING THIS AS AN ISSUE, BUT NO RECALL HAS BEEN GENERATED. WHAT WOULD IT TAKE TO GET A RECALL IN PLACE? THIS HAS BEEN HAPPENING UPWARDS OF OVER A YEAR AT LEAST.
Power Train
Filed Aug 17, 202084,000 milesNY
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND DECELERATING, THERE WAS AN ABNORMAL WINDING AND GRINDING NOISE DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE REPAIRS ON THE AXLE AND THE MECHANIC WAS INFORMED THAT THE TRANSMISSION WAS MAKING AN ABNORMAL WINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TRANSMISSION SPECIALIST WHERE HE WAS INFORMED THAT THE TRANS AXLE BEARINGS NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 84,000.
Electronic Stability Control (esc)
Filed Jul 13, 2020AZ
THIS ISSUE HAS OCCURRED MULTIPLE TIMES WHERE I PUT MY CAR INTO PARK (THEREFORE BEING STATIONARY), PRESS THE BUTTON TO TURN OFF THE CAR AND THE CAR DOES NOT FULLY SHUT DOWN. IT APPEARS TO BE A SAFETY ISSUE WITH THE STEERING SENSOR NOT FULL RECOGNIZING THAT THE CAR IS IN PARK AND THEREFORE NOT SHUTTING OFF THE CAR COMPLETELY. IN ORDER TO GET THE CAR TO COMPLETELY SHUT OFF, THE CAR HAS TO BE SHIFTED FROM DRIVE TO PARK/ACTIVELY TURNING ON AND OFF THE CAR SOMETIMES AS MANY AS 5-6 TIMES IN ORDER FOR IT TO FULLY SHUT DOWN. I HAVE READ DOZENS OF REPORTS OF OTHER MAZDA OWNERS EXPERIENCING THE SAME PROBLEM. CARS BEING UNINTENTIONALLY LEFT ON IS DEFINITELY A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO.
Electronic Stability Control (esc)
Filed Jul 2, 2020103,000 milesFL
WAS DRIVING WHEN CAR SHUT DOWN FOR A SECOND AND TRACTION CONTROL, TIRE LIGHT AND CHECK ENGINE LIGHT CAME ON. I HAD NO POWER AND THE REAR TIRES WERE NOT SPINNING. I PUT THE CAR IN PARK AND SHUT IT OFF. I STARTED IT BACK UP AND ONLY THE TIRE LIGHT AND ENGINE LIGHT WERE ON AND I HAD POWER. I WAS ABLE TO DRIVE ANOTHER 30 MILES BEFORE HAVING THE SAME PROBLEM.
Electrical System
Filed Feb 7, 2020144,000 milesCO
THIS IS A "PUSH BUTTON" START VEHICLE. WHEN YOU PUSH THE BUTTON TO TURN OFF THE ENGINE, THE ELECTRICAL COMPONENTS / ACCESSORIES REMAIN ON INSTEAD OF TURNING OFF WITH THE ENGINE. THERE IS NO KEY TO REMOVE SO YOU CANNOT MANUALLY TURN OFF THE ELECTRICAL COMPONENTS / ACCESSORIES. EVEN UPON EXITING THE VEHICLE AND LOCKING IT, THE ELECTRICAL SYSTEMS REMAIN "ON" EVEN THOUGH THE ENGINE IS OFF. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS. THE GEAR SHIFT SHOWS PARK. IT SEEMS THAT SOME TYPE OF SENSOR IS NOT PROPERLY COMMUNICATING TO SHUT ITSELF DOWN.
Electrical System
Filed Dec 4, 2019NC
WHEN PARKING AND PUTTING THE CAR IN 'PARK', THE CAR DOESN'T RECOGNIZE THAT IT'S IN THE PARK POSITION, AND ALTHOUGH THE CAR SHUTS OFF, THE ELECTRICAL SYSTEM STAYS ON. THIS ALLOWS THE BATTERY TO RUN DOWN WITH STEREO, LIGHTS, AND FANS ALL RUNNING, AND EVEN WORSE, WOULD ALLOW SOMEONE TO STEAL THE CAR IF THEY WERE TO GET INTO IT. I'VE DONE RESEARCH AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE ONLINE WITH THE 2013 AND 2014 MODEL YEARS.
Electrical System
Filed Nov 13, 2019150,000 milesNE
THE ENGINE CUTS WHEN I PUT MY CAR IN PARK AND PUSH MY START/STOP BUTTON BUT THE RADIO STAYS ON AFTER. I TRY OVER AND OVER AGAIN TO TURN MY CAR OFF FULLY BY SWITCHING GEAR AND TURNING THE CAR ON AND OFF. THIS HAS HAPPENED DAILY FOR ME. I NOTICED THAT THIS MAY HAVE SOMETHING TO DO WITH THE ELECTRICAL SHORTAGE OF THE IGNITION SWITCH. IT'S VERY UNSAFE. IT CAN CAUSE BATTERY DRAINAGE AND CAN LEAD TO OTHER ELECTRICAL ISSUES.
Engine
Filed Oct 1, 201925,000 milesGA
WHEN I PUT IT IN PARK AND PRESS BUTTON TO SHUT IT OFF, THE AUXILIARY POWER STAYS ON. THIS MAKES THE CAR WHERE IT CANNOT BE LOCKED AND DRAINS THE BATTERY. IT IS A SAFETY HAZARD.
Engine
Filed Sep 30, 2019147,000 milesTX
I WAS DRIVING MY MAZDA 2013 CX-5 ON THE HIGHWAY, WHEN IT SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. I PRESSED THE THE ACCELERATED ALL THE WAY TO THE FLOOR AND MY VEHICLE WOULD NOT ACCELERATE. THE ENGINE LIGHT, LOW TIRE, AND TRACTION SYMBOLS ALL WERE LID UP ON THE DASHBOARD. I DROVE THE VEHICLE BACK HOME AT 20 MPH AS THIS IS THE MAXIMUM TOP SPEED THE VEHICLE WOULD ACCELERATE. I WILL CHECK TO SEE IF THERE IS A RECALL FOR THIS SAFETY ISSUE THAT CAN BE LIFE THREATENING.
Unknown or Other
Filed Sep 27, 2019RI
DEFECTIVE PARKING SWITCH. IGNITION FAILS TO DISENGAGE EVEN THOUGH THE DASHBOARD DISPLAY SHOWS THE CAR IS IN PARK. AT TIMES THE ENGINE STAYS ON; MAJORITY OF THE INSTANCES THE ENGINE SHUTS DOWN BUT THE IGNITION REMAINS ON WITH AN AUDIBLE ALARM SOUNDING WHEN THE DRIVER'S DOOR IS OPEN. THIS PROBLEM DRAINS THE BATTERY COMPLETELY AND REQUIRES DISCONNECTING THE BATTERY TO AVOID THE DRAIN. DANGEROUS FOR EVERYONE BUT PARTICULARLY DANGEROUS FOR THOSE WHO ARE DEAF WHEN THE ENGINE RUNS OR THE IGNITION STAYS ON AND CAUSES THE BATTERY TO DRAIN. THE VEHICLE IS PARKED WHEN THIS OCCURS. AT TIMES CONTINUING TO TURN ON THE ENGINE, SHIFTING THROUGH ALL OPTIONS AND BACK IN TO PARK SOLVES THE PROBLEM. SEVERAL OCCASIONS WHEN SHIFTING BACK INTO PARK AND TURNING OFF THE IGNITION WILL NOT SOLVE THE PROBLEM. THE PROBLEM STARTED TO OCCUR RANDOMLY BUT NOW OCCURS DAILY. SINCE THIS ISSUE I HAVE REPLACED STARTER AND BATTERY WITH NO AFFECT. THE MECHANIC FOUND THE TECHNICAL SERVICE BULLETIN ISSUES BY MAZDA FOR THIS PROBLEM.
Unknown or Other
Filed Sep 14, 201983,000 milesCO
DEFECTIVE PARKING SWITCH. IGNITION FAILS TO DISENGAGE EVEN THOUGH THE DASHBOARD DISPLAY SHOWS THE CAR IS IN PARK. AT TIMES THE ENGINE STAYS ON; MAJORITY OF THE INSTANCES THE ENGINE SHUTS DOWN BUT THE IGNITION REMAINS ON WITH AN AUDIBLE ALARM SOUNDING WHEN THE DRIVER'S DOOR IS OPEN. THIS PROBLEM DRAINS THE BATTERY COMPLETELY AND REQUIRES DISCONNECTING THE BATTERY TO AVOID THE DRAIN. DANGEROUS FOR EVERYONE BUT PARTICULARLY DANGEROUS FOR THOSE WHO ARE DEAF WHEN THE ENGINE RUNS OR THE IGNITION STAYS ON AND CAUSES THE BATTERY TO DRAIN. THE VEHICLE IS PARKED WHEN THIS OCCURS. AT TIMES CONTINUING TO TURN ON THE ENGINE, SHIFTING THROUGH ALL OPTIONS AND BACK IN TO PARK SOLVES THE PROBLEM. SEVERAL OCCASIONS WHEN SHIFTING BACK INTO PARK AND TURNING OFF THE IGNITION WILL NOT SOLVE THE PROBLEM. THE PROBLEM STARTED TO OCCUR RANDOMLY 10/16/2018 BUT OCCURED WITH DAILY FREQUENCY ON 9/9/2019, THE REPAIRS WERE MADE ON 9/13/2019 WHEN THE MECHANIC FOUND THE TECHNICAL SERVICE BULLETIN ISSUES BY MAZDA FOR THIS PROBLEM.
Engine
Filed Aug 16, 201980,000 milesMI
INITIALLY THE CHECK ENGINE LIGHT CAME ON WITH NO NOTICE DRIVABILITY CONCERN. USED OBD SCANNER AND RETRIEVED TWO CODES: P0172 RUNNING RICH, P013A DOWNSTREAM O2 SLOW SWITCH. TWO DAYS LATER THE CAR STALLED TWO TIME, BOTH TIMES RIGHT AFTER VEHICLE STOPPED COMPLETELY WITH BRAKE PEDAL APPLIED. STOPPED DRIVING THE VEHICLE FOR SEVERE SAFETY CONCERN AND WILL SEND THE CAR TO THE DEALERSHIP. VEHICLE HAS NOT BEEN MODIFIED, AND HAS 80K MILES, 6.5 YRS OF SERVICE, WITH REGULAR SCHEDULED MAINTENANCE.
Electrical System
Filed Aug 6, 201975,000 milesCO
WHEN THE VEHICLE IS STATIONARY AND WE TRY TO TURN OFF THE VEHICLE, IT DOES NOT COMPLETELY SHUT DOWN. THE RADIO AND OTHER ELECTRICAL ACCESSORIES AND LIGHTS STAY ON. IT APPEARS THE VEHICLE DOES NOT RECOGNIZE THAT IT IS IN PARK.IF YOU LEAVE THE VEHICLE IN THIS STATE, IT WILL NOT LOCK AND THE BATTERY WILL DRAIN WHICH THEN BECOMES A SAFETY ISSUE, ESPECIALLY FOR YOUNG WOMEN DRIVING THIS VEHICLE.
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 17, 201929,750 milesTX
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR BRAKE ROTOR WAS DEFORMED AND DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. MAZDA OF CLEAR LAKE (20101 GULF FWY, WEBSTER, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE; HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 29,750. *TR CONSUMER STATED RECENTLY CALLED ABOUT FAULTY BRAKE FOR 2013 MAZDA CX-5. REF #11232833. I WILL ATTACH PHOTOS OF FAULTY BRAKE AND GOOD BRAKE, BOTH FROM REAR OF VEHICLE. PLEASE BE ADVISED THAT THERE ARE MULTITUDE OF COMPLAINTS ONLINE FOR THIS PROBLEM, I HAVE JUST OWNED THIS VEHICLE FOR A LONG TIME WITH LOW MILES, <30,000. ALL COMPLAINTS ARE WITHIN THE 0-30,000 MILE POINT. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Service Brakes
Filed Jul 11, 2019106,000 milesMI
PURCHASED USED 2013 MAZDA CX-5 IN DECEMBER 2015. APRIL 2017 HAD REAR BRAKE PADS AND ROTORS REPLACED DUE TO RUST. SCREECHING BEGAN, AGAIN, END OF JUNE 2019 WHILE DRIVING NORMAL SPEEDS. CONTINUED TO GET WORSE, BRAKING AND NOT BRAKING AT ANY SPEED. MECHANIC STATED THAT THE REAR PADS AND ROTORS NEEDED TO BE REPLACED DUE TO RUST, WITH THE LEFT-SIDE BEING EXTREMELY WORSE THAN THE RIGHT. SAID THE CALIPER MIGHT HAVE GONE BAD. COULDN'T EXPLAIN HOW THIS WOULD HAPPEN IN 2 YEARS. DID NOT MENTION ANY NOTICES FOR THIS FROM MAZDA OR HOW TO PREVENT THIS FROM HAPPENING AGAIN.
Complaints 1-50 of 194, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 6, 2016. Source: NHTSA Office of Defects Investigation.