General Motors LLC: Structure › Body › Hatchback/Liftgate
General Motors LLC reported this defect to federal regulators on Jun 30, 2015 and put the number of vehicles at risk at 691,144. The repair is free for as long as the recall stands.
The defect
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
The risk
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
The remedy
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
19 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Buick Enclave | 132 | 6 | 0 | 9 |
| 2012 Chevrolet Traverse | 354 | 5 | 2 | 10 |
| 2012 GMC Acadia | 296 | 5 | 2 | 8 |
| 2011 Buick Enclave | 213 | 6 | 3 | 14 |
| 2011 Chevrolet Traverse | 608 | 5 | 4 | 16 |
| 2011 GMC Acadia | 269 | 5 | 10 | 8 |
| 2010 Buick Enclave | 275 | 6 | 1 | 5 |
| 2010 Chevrolet Traverse | 669 | 5 | 6 | 17 |
| 2010 GMC Acadia | 343 | 4 | 8 | 5 |
| 2010 Saturn Outlook | 16 | 4 | 0 | 0 |
| 2009 Buick Enclave | 220 | 8 | 6 | 3 |
| 2009 Chevrolet Traverse | 448 | 8 | 2 | 17 |
| 2009 GMC Acadia | 331 | 7 | 14 | 8 |
| 2009 Saturn Outlook | 192 | 7 | 3 | 5 |
| 2008 Buick Enclave | 536 | 6 | 10 | 13 |
| 2008 GMC Acadia | 854 | 5 | 13 | 22 |
| 2008 Saturn Outlook | 633 | 5 | 19 | 6 |
| 2007 GMC Acadia | 428 | 5 | 7 | 13 |
| 2007 Saturn Outlook | 511 | 5 | 10 | 5 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 15V415000.
Full record for the 2012 Buick Enclave → · Recalls carrying a do-not-drive advisory → · Where this data comes from →