2009 Saturn Outlook

Routine

Owners filed 192 complaints about this vehicle with federal regulators, most often about the headlights. It has been recalled 7 times.

When it fails
020k40k60k90k120k200k
53,000 milesMedian miles at failure

158 complaints record an odometer reading. Failures cluster around 30,000–40,000 miles.

Most common 2009 Saturn Outlook problems

65 of the 192 complaints (34%) are about the headlights.

ComponentReportsCrashesFiresInjuries
Exterior Lighting · headlights61
110
Steering39
202
Electrical System24
020
Power Train · transmission14
100
Engine12
000
Vehicle Speed Control · throttle and acceleration6
000
Seat Belts6
000
Air Bags · airbags6
102
Exterior Lighting › Headlights · headlights4
000
Unknown or Other3
000

7 safety recalls

Part 573 reports
Structure › Body › Hatchback/Liftgate15V415000
Filed Jun 30, 2015691,144 vehiclesGeneral Motors LLC

Defect. General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

Risk. If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

Remedy. GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.

Seat Belts14V266000
Filed May 20, 20141,339,355 vehiclesGeneral Motors LLC

Defect. General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

Risk. If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.

Remedy. General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.

Air Bags › Side/Window14V118000
Filed Mar 17, 20141,176,407 vehiclesGeneral Motors LLC

Defect. General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.

Risk. Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.

Remedy. GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.

Seat Belts10V375000
Filed Aug 12, 2010207,210 vehiclesGeneral Motors Corp.

Defect. GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.

Risk. THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.

Remedy. DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Electrical System10V240000
Filed Jun 4, 20101,365,070 vehiclesGeneral Motors Corp.

Defect. GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.

Risk. IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.

Remedy. DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Power Train › Automatic Transmission › Lever and Linkage › Column Shift09V073000
Filed Mar 6, 2009276,729 vehiclesGeneral Motors Corp.

Defect. GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".

Risk. THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy. DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.

Seat Belts › Rear/Other › Buckle Assembly08V615000
Filed Nov 24, 200816,667 vehiclesGeneral Motors Corp.

Defect. GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.

Risk. IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.

Remedy. DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .

All 7 campaigns on file, newest first.

What owners reported

Newest filings
Engine
Filed Oct 7, 2024MO

The contact owns a 2009 Saturn Outlook. The contact stated that stated while driving at an undisclosed speed, the vehicle made an abnormal sound and stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the timing belt had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle was not covered under GM Campaign Number: 10287C since the campaign had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Engine
Filed Dec 23, 2023CA

I was driving and my car started to lurch and went into reduced power mode. I quickly pulled over and turned off the engine. It was towed into the shop, and we found that the timing chain had broken. We had just had our engine mounts replaced and the oil changed. The vehicle has been well maintained. I have seen the issue with the timing chain failure is a common problem in Saturns/GM from internet research. It looks like there was a service bulletin to bring the car in if Service light comes on and you “think” it’s due to premature wear of timing chain. Now we are told the engine needs to be replaced because it was damaged by the timing chain failure and it seems like a known defect that should be covered because it exceeded the value of the car to have such a fix.

Electrical System
Filed Mar 6, 2023CA

UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop

Steering
Filed Jul 30, 2022NM

I bought this 2009 Saturn Outlook yesterday from a used dealership they said there was nothing wrong with the car well I live over 100 miles away from where I bough it and about halfway home it’s it was dark outside I was driving on the highway going up a hill the motor was acting like it wanted to jump out f the car (I’m not sure exactly how to describe it) anyways it only did ur for just a second then stopped all went back to normal and today just died while driving and now it wont start wont even turn over

Engine
Filed Apr 6, 2021185,000 milesAL

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN MY CAR SLOWED DOWN REALLY SLOW I PULLED OVER AND TURNED IT OFF. WHEN I TRIED TO TURN IT BACK ON IT WOULDN'T CRANK.

Engine
Filed Jan 1, 2021180,000 milesGA

THE TIMING CHAIN IS GETTING STRETCHED IS WHAT THE CODES SAY AND NEEDS TO BE REPAIRED FEELS LIKE IT'S LOOSING POWER

Power Train
Filed Sep 25, 2020126,000 milesMN

I STOPPER THE VEHICLE, IN MY DRIVE WAY, WHICH HAS A VERY SLIGHT INCLINE, PLACED THE SHIFT LEVER IN PARK. EXITED AND LOCKED THE VEHICLE. AS I WAS STEPPING AWAY IT STARTED TO ROLL BACKWARDS. IT STOPPED ON ITS OWN AFTER ROLLING BACKWARDS SEVERAL FEET. I UNLOCKED THE VEHICLE, APPLIED THE PARKING BRAKE, STARTED THE VEHICLE, RELEASED THE PARKING BRAKE. I DROVE THE VEHICLE IN REVERSE AND THEN FORWARD SEVERAL FEET, PLACED THE SHIFT LEVER IN PARK, SHUT THE VEHICLE OFF. I DID NOT MOVE. I PUT ON THE PARKING BREAK TO BE SAFE. FOR YOUR INFORMATION, JUST PRIOR TO THIS ISSUE, WHILE PULLING INTO THE DRIVE WAY THE BUILT-IN GARAGE DOOR OPENER STARTED TO OPEN THE DOOR, THE DOOR STOPPED AND THE OPENER WOULD NOT RESTART THE GARAGE DOOR TO OPEN/CLOSE.

Seat Belts
Filed Aug 17, 2020130,000 milesMI

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE SECOND-ROW PASSENGER'S SIDE SEAT BELT MALFUNCTIONED AND CEASED AND WOULD NOT LATCH SECURELY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER COLE KRUM CHEVROLET LOCATED AT 12707 US-131, SCHOOLCRAFT, MI 49087 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELTS). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 130,000.

Unknown or Other
Filed Feb 7, 2020IL

PAST 5 YEARS CHECK ENGINE LIGHT ON. REPLACES PLUGS 3X, CONVERTERS 3X, AND EVERYTHING INCLUDING IGNITION COILS 2X, LIGHT STILL ON, STATING CONVERTERS NEED REPLACING. CAR HAS BEEN IN THE SHOP MORE THAN A HOSPITAL HAS EMERGENCY ROOM PATIENTS. ENGINE LIGHT WOULD STAY OFF FOR A WEEK OR TWO, NOW ONLY FOR 30-40 MILES. EMISSIONS SAYS CAR NOT READY FOR TESTING. VEHICLE DRIVES AND RUNS PERFECTLY, PURRS LIKE A KITTEN, BUT NOW CAN'T PASS EMISSIONS. CHEVY, ACURA, REPAIR SHOPS, MUFFLER SHOPS AND ALLEY MECHANICS ALL BAFFLED. TOO MANY INVOICES TO UPLOAD, BUT I HAVE EVERY ONE OF THEM AND RECEIPTS FOR PARTS IF NEEDED. THIS HAS BEEN GOING ON SINCE I GOT THE CAR. CHEVY NEVER COULD FIX IT. EACH TRIP COST ME $700+, BUT NO SOLUTION, THE PROBLEM JUST KEEPS ESCALATING. OH, I NEVER PUT CHEAP GAS IN VEHICLE, AND OIL CHANGES/ TUNE- UP ARE UP TO DATE. HELP PLEASE. (SOMEONE SUGGESTED THE ECM COMPUTER IS BAD)

Exterior Lighting
Filed Jan 24, 202030 milesTX

MY HEADLIGHTS KEEP GOING OUT RANDOMLY AND THIS VERY UNSAFE AS I AM A SINGLE MOTHER OF 2 YOUNG CHILDREN! I HAVE HAD IT FIXED 4 TIMES! THE LAST TIME I TOOK IT TO THE SHOP, I WAS TOLD THE WIRING HARNESS KEEPS MELTING. I RESEARCHED THIS PROBLEM AND MANY OTHERS ARE ALSO HAVING EXPERIENCING THIS ISSUE.

Vehicle Speed Control
Filed Jan 3, 2020130,344 milesOH

THERE IS A RECALL FOR THE LINKAGE SYSTEM, WHERE THE VEHICLE STILL ROLLS WHILE IN PARK. I AM HAVING THIS ISSUE AND A GRINDING SORT OF SOUND. THE VIN IS SAYING 0 UNREPAIRED RECALLS ON THE WEBSITE AND I BELIEVE THIS ISSUE IS AN ONGOING PROBLEM OF THE PREVIOUS RECALL IN '09. WHILE THE VEHICLE WAS DRIVING THERE WAS THE SOUND THAT SOMETHING WAS DRAGGING, THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD TO CHECK BUT WHILE IN PARK THE VEHICLE WOULD STILL ROLL. THE CAR HAD THE EMERGENCY BRAKE SET IN PLACE AT THIS MOMENT.

Electrical System
Filed Nov 2, 2019150,000 milesNC

DRIVER HEADLIGHT HARNESS OVERHEATS, CAUSING HEADLIGHT TO GO OUT. THIS HAS HAPPENED THREE TIMES NOW IN LESS THAN TWO YEARS. I REPLACED THE CONNECTOR HARNESS AND WITHIN A FEW WEEKS IT HAD MELTED AND THE LIGHT WAS OUT AGAIN. WHEN I LOOKED UP WHAT TO DO I FOUND OUT THAT MANY OTHER SATURN OUTLOOK OWNERS HAVE THE SAME PROBLEM.

Electrical System
Filed Aug 26, 2019TX

THE HEADLIGHT WIRING HAS MELTED

Seat Belts
Filed May 31, 2019110,000 milesWI

MIDDLE ROW OUTBOARD SEATBELTS NEEDED REPLACING IN 2016; GM WOULDN'T WARRANTY THEM, EVEN AFTER I ASKED THEIR SAFETY DEPARTMENT 2X. I REPLACED THEM WITH NEW ONES FROM GM, AND THOSE SEATBELTS ARE NOW COMING APART. THIS IS AN ONGOING PROBLEM. PICTURES ATTACHED ARE CURRENT.

Steering
Filed May 18, 2019126,000 milesRI

MY WIFE WAS DRIVING THE VEHICLE WAS STOPPED AT A RED LIGHT WHEN THE POWER STEERING PUMP I WILL SAY EXPLODED FLUID EVERYWHERE AND THE VEHICLE WOULD NO LONGER TURN AT ALL I'M 6'1 270 ATHLETIC AND COULD NOT MOVE THE STEERING WHEEL...I HAVE READ SO MANY PEOPLE HAVING THE SAME POWER STEERING ISSUE AND AND NO RECALL HAS BEEN MADE...

Electrical System
Filed Feb 11, 2019134,000 milesOR

IN 2016, I PURCHASED A 2009 SATURN OUTLOOK FROM A DEALER, WITH 90,000 MILES ON IT. TWO MONTHS LATER, "TRANSMISSION OVERHEATING, LET ENGINE IDLE" INDICATOR CAME ON, AND THE SATURN SHUT ITSELF DOWN AS I DROVE DOWN I-35! MECHANIC SAID THEY COULDN'T FIND ANYTHING WRONG. THEY RESET MY CODES, AND ALL SEEMED OKAY. THIS HAPPENED A FEW MORE TIMES, BUT KNOW ONE COULD TELL ME WHAT WAS WRONG OTHER THAT BANK 1 LOW. FOR THE MOST PART IT DROVE WITHOUT PROBLEMS. REGULAR SERVICE MAINTENANCE, AND OIL CHANGES CONSISTENT WITH THE MANUAL. I RARELY DROVE IT AFTER THE SECOND YEAR OF OWNING IT. ON WAY HOME TO OREGON (PURCHASED OUTLOOK IN IOWA), I CONTINUOUSLY LOST POWER GOING UP THE PASSES. SEMI TRUCKS WERE PASSING ME, AS IF I WERE SITTING STILL. WITH NEW AIR-FILTER SYSTEM, MAF SENSOR, COILS, BOOTS, AND SPARK PLUGS INSTALLED I CONTINUED AT A SNAIL PACE ALL THE WAY TO OREGON. A TWO DAY TRIP TOOK ME SEVEN DAYS. NOBODY COULD TELL ME WHAT WAS WRONG OTHER THAN THE BANK 1 LOW, O2 SENSOR, WHICH I REPLACED THOSE AS WELL. I GET HOME AND SEVEN MONTHS LATER, I ALMOST GET HIT BY A SCHOOL BUS, BECAUSE MY SATURN STALLED IN THE MIDDLE OF THE INTERSECTION. THREE LIGHT CHANGES LATER, I MAKE IT ACROSS THE STREET TO THE COLLEGE. IT SHUDDERED ALL THE WAY, TILL I PARKED IT, WHERE I HAD TO WAIT TO BE TOWED THREE BLOCKS TO HOME. I PAID OVER $15,000 FOR A VEHICLE THAT LASTED ME UNDER 50,000 MILES. IT IS PAID IN FULL, AND IS NOW DEAD. STILL NO CLUE AS WHY. CODES SHOW BANK 1 AND 2 LOW ? BUT WHY WILL IT NOT START? WHY DID MY

Structure › Body1 injured
Filed Dec 3, 2018126,000 milesSC

I WAS UNLOADING GROCERIES AT HOME CAR WAS OFF AND PARKED AND THE REAR LIFT GATE RELEASED AND TRIED TO CLOSE WITH ME IN WAY IT FELL AND HIT MY BACK CAUSING PAIN AND TRIED TO CO TINUE TO CLOSE ON ME I HAD TO PUSHT THE LIFT GATE OPEN AND IT RESISTED

Engine
Filed Oct 16, 2018121,190 milesNC

TAKATA RECALL I BOUGHT MY VEHICLE AT THE END OF MAY, 2018. MY ENGINE LIGHT CAME ON AT THE BEGINING OF OCTOBER, 2018. I HAD GOT IN MY VEHICLE AND STAYED THE ENGINE AMD IT CAME ON. I IMMEDIATELY TOOK IT TO ADVANCE AUTO TO GET THEM TO HOOK THE HAND HELD COMPUTER TO THE VEHICLE TO SEE WHAT WAS WRONG. IT CODED 2 CODES. ONE WAS FOR THE TIMING CHAIN AND THE OTHER FOR THE CATALYST. THEY SAID I SHOULD TAKE IT TO A BIG CAR SHOP SO THEY COULD PUT IT OM THE BETTER COMPUTER. IT CODES THE SAME CODES. THE MECHANIC SAID THIS IS AN ISSUE WITH THESE GM ENGINS. HOWEVER, THEY ARE NOT ON RECALL. I STILL OWE AROUND 9,000 DOLLARS ON THIS VEHICLE. I AM NOT IN A SITUATION THAT I CAN SPEND OVER. $2,000 ON THIS VEHICLE. IN LISTENING TO THE MECHANIC AND DOING MY OWN RESEARCH, I HAVE FOUND THIS TO BE A REAL PROBLEM. I BELIEVE IT NEEDS TO BE FIXED AT THE COST OF THE MANUFACTURER.

Visibility › Defroster/Defogger/Hvac System
Filed Sep 6, 2018KY

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A PROGRESSIVE LOSS OF ELECTRICAL POWER WITHOUT WARNING. LARRY FANNIN CHEVROLET BUICK GMC (329 E MAIN ST, MOREHEAD, KY 40351, (800) 467-0411) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE MANUFACTURER INTERNAL CONTAMINATION CAMPAIGN (14515B) REGARDING THE ELECTRONIC CHASSIS AND REPLACED THE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. **TR THE CONSUMER STATED HE ALSO HAS 2 PUNCTURES INSIDE BRACKET OF THE A/C LINE. *TR

Exterior Lighting
Filed Aug 25, 2018190,000 milesTX

THE PASSENGER SIDE LOW BEAM LIGHT NO LONGER WORKS, AND BULB REPLACEMENT DOES NOT FIX THE PROBLEM. MECHANIC SAID THE WIRING HARNESS NEEDS TO BE REPLACED.

Engine
Filed Jul 24, 2018104,070 milesPA

WE ALWAYS CHANGE OUR OIL ON TIME. TOOK IT TO THE OIL CHANGE PLACE HE SAID THERE WAS BARELY ANY OIL IN IT , WE STILL HAD 200 MILE BEFORE RECOMMEND OIL CHANGE. THEN THE WHILE DRIVING THE ENGINE LIGHT WENT ON, WE TOOK IT AND MY MECHANIC SAID THAT'S THIS MOTOR IS BURNING OIL. AND CAN AFFECT ENGINE TIMING CHAIN.THE MECHANIC SAID TO START PUTTING SYNTHETIC OIL IN PER GM. WE WE'RE NEVER NOTIFIED ABOUT OIL ISSUES OR CHANGING WHAT TYPE OF OIL TO USE. NOW WE ARE GOING TO NEED AN ENGINE TIMING CHAIN WHICH IS EXTREMELY COSTLY. WE HAVEN'T BEGUN THIS PROCESS YET. BUT FROM WHAT'S I UNDERSTAND GM USB HAVING TONS OF ISSUES WITH MOTOR. AND WE HAVEN'T NEVER BEEN NOTIFIED ABOUT ANY PREVENTIVE MAINTENANCE OR CARE.

Electrical System
Filed Jul 21, 2018AZ

TAKATA RECALL, TO START I HAVE HAD MANY ISSUES WITH THIS VEHICLE INCLUDING HAVING TO REPLACE MY TRANSMISSION. ALSO MY VEHICLE DOES NOT IMMEDIATELY START AFTER FILLING UP THE GAS TANK, NOT WHEN I HAD BEEN EMPTY JUST FILLING IT UP IN GENERAL I HAVE TO TRY STARTING IT A FEW TIMES BEFORE IT TAKES. MY MOST RECENT AND WORRISOME COMPLAINT IS THAT THE FRONT BLOWER MOTOR HAS STOPPED A FEW TIMES AND TODAY WHEN PULLING IT OUT IT WAS FILLED WITH WATER. I HAVE CHILDREN AND CANNOT FEEL SAFE WITH THEM IN SUCH A POOR QUALITY VEHICLE. I KNOW THIS MODEL HAS BEEN DISCONTINUED AND I CAN SEE WHY. THERE ARE SO MANY ISSUES THAT ARE KNOWN ABOUT THESE VEHICLES AND NOTHING HAS BEEN DONE TO PROTECT THE CUSTOMER, RECALL THESE VEHICLES, THEY ARE DANGEROUS.

Air Bags
Filed Apr 24, 2018CA

IF THE STEEL CABLE BECOMES FATIGUED AND SEPARATES, THE SEATBELT MAY NOT PROPERLY RESTRAIN THE SEAT OCCUPANT INCREASING THE RISK OF AN INJURY IN A CRASH. FAILURE OF THE SIDE IMPACT AIR BAGS AND SEAT BELT PRETENSIONERS TO DEPLOY IN A CRASH INCREASE THE RISK OF INJURY TO THE DRIVER AND FRONT SEAT OCCUPANT.

Power TrainCrash
Filed Apr 5, 2018186,000 milesOH

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT SHE PARKED HER VEHICLE, REMOVED THE KEYS FROM THE IGNITION, AND WENT INSIDE HER RESIDENCE. SHORTLY AFTER, SHE HEARD A COMMOTION OUTSIDE AND NOTICED THAT THE VEHICLE HAD ROLLED AWAY AND STRUCK ANOTHER VEHICLE. THE CONTACT ENTERED THE VEHICLE, DEPRESSED THE BRAKE PEDAL, AND INSERTED THE KEY INTO THE IGNITION IN AN ATTEMPT TO TURN OFF THE ENGINE; HOWEVER, THE VEHICLE FAILED TO SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING A FUSE BOX FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 09V073000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 186,000.

Power Train
Filed Sep 29, 2017230,596 milesIA

WHEN IN PARK THE CAR STILL ROLLS LIKE THE PARK LOCK IS NOT ENGAGED.

Steering
Filed Jul 4, 2017VA

DIFFICULTY TURNING THE STEERING AT LOW SPEED

Steering
Filed May 22, 201790,500 milesOR

WAS DRIVING 60MPH WHILE GOING AROUND A CORNER ON A HIGHWAY AND THE POWER STEERING FAILED. ALMOST CAUSED US TO WRECK BUT WAS LUCKILY ABLE TO REGAIN CONTROL. THIS ISSUE SHOULD BE INVESTIGATED AND A RECALL ISSUED. PULLED INTO A SHOP WHEN WE GET INTO TOWN AND FLUID IS FULL, IT'S NOW AT THE DEALER BEING DIAGNOSED.

Power Train
Filed Apr 20, 2017TN

TAKATA RECALL. I'VE HAD THIS CAR FOR ABOUT 6 MONTHS AND THERE WAS A STUDDER WHEN DRIVING AT SPEEDS LESS THAN 60MPH. TOOK IT TO A DEALERSHIP AND WAS TOLD IT HAS A BAD TRANSMISSION. IT ALSO GET STUCK AND IS HARD TO TURN THE WHEEL WHEN TURNING AND I BELIEVE THIS IS A POWER STEERING PROBLEM THAT NEEDS TO BE CORRECTED BEFORE IT CAUSES AN ACCIDENT. LOOKING AT REVIEWS ON THIS VEHICLE, I SEE BOTH OF THESE ISSUES ARE COMMON WITH THE SATURN OUTLOOK AND SHOULD BOTH BE IN A RECALL.

Exterior Lighting
Filed Dec 6, 2016108,000 milesOH

THE LOW BEAM HEADLIGHTS BURN OUT APPROXIMATELY EVERY 3-4 MONTHS. IT APPEARS THAT THERE IS MELTING OF THE LIGHTING ELECTRIC HARNESS. WHEN THE HEADLIGHTS GO OUT, THE ROAD IS NOT ILLUMINATED AS MUCH MAKING IT A SAFETY HAZARD.

Electrical System
Filed Nov 15, 2016115,000 milesMI

NO SOUND FROM SPEAKERS INCLUDING RADIO, TURN SIGNALS AND WARNING ALARMS. DISCONNECTED WIRING BOOTS FROM ALL 4 DOORS; EACH HAD 1/4 CUP OF WATER IN THEM (FIGURED THIS OUT BY READING NUMEROUS COMPLAINS ABOUT THIS VEHICLE, THE GMC ACADIA AND THE BUICK ENCLAVE ALL HAVING THIS ISSUE). TAKEN TO DEALER WHO STATED A CORRODED WIRE ZAPPED THE AMPLIFIER (WHICH AGAIN HAS BEEN COMPLAINED ABOUT ON NUMEROUS WEB FORUMS). $1020 TO FIX IT A THE DEALERSHIP. GM NEEDS TO MAKE THIS A RECALL.

Seat Belts
Filed Sep 10, 2016138,000 milesMO

LOWERING THE 2ND ROW SEAT BACKS BROKE THE CENTER SEAT BELT BUCKLE (RECEIVER) SO THAT THE SEAT BELT CANNOT BE USED. WHEN I CONTACTED MY LOCAL GM DEALER REGARDING REPAIR AND TO ASK IF THERE IS A LIFETIME WARRANTY ON THE SEAT BELTS, I WAS TOLD "NO. THE REPAIR IS $240." PLEASE LET ME KNOW IF THERE IS A LIFETIME WARRANTY ON SEAT BELTS OR IS IT JUST GOOD CUSTOMER RELATIONS BY THE MANUFACTURERS SUCH AS HONDA THAT DO GUARANTEE THEM. THE BARE STEEL MOUNT HAS SHARP EDGES SO I PUT A CLOTH AND TAPE OVER IT TO PROTECT MY PASSENGERS FROM INJURY. MY VEHICLE WAS STATIONARY IN MY GARAGE WHEN THIS OCCURRED.

Steering
Filed Aug 3, 2016108,700 milesID

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE THE VEHICLE WAS AT A MECHANIC FOR AN UNRELATED REPAIR, IT WAS NOTICED THAT THE STEERING SHAFT SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER AND VARIOUS PARTS OF THE STEERING ASSEMBLY WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,700.

Exterior Lighting
Filed Jul 26, 2016GA

DRIVERS SIDE HEADLIGHT IS DIM. DOES NOT EVEN PUT LIGHT ON THE ROAD. PASSENGERS SIDE HEADLIGHT IS BRIGHT BUT GOES ON AND OFF AT RANDOM TIMES. WHEN I'M DRIVING DOWN THE ROAD AT NIGHT BOTH OF THEM WORK THEN THE PASSENGERS SIDE GOES OUT COMPLETELY AND BECAUSE THE DRIVERS SIDE IS SO DIM I CAN'T SEE

Electrical System
Filed Jun 20, 201678,700 milesFL

WHEN I WAS ENTERING MOVING TRAFFIC FROM A COMPLETELY STOPPED POSITION, A CAR WAS COMING FASTER THAN I REALIZED SO I FLOORED THE ACCELERATOR AND THIS IS WHAT HAPPENED: 1.ALL POWER TO MY CAR SHUT OFF AND THE CAR ROLLED FORWARD SLOWING DOWN. 2.ALL OF THE DASHBOARD LIGHTS AND SYMBOLS LIT UP. 3.MY CAR JOLTED STRONGLY ONCE, SPUTTERED (MANY TIMES), AND HICCUPPED (MANY TIMES). THE JOLT WAS SO STRONG THAT IT THREW ME FORWARD AND MADE MY SEATBELT CATCH ME. 4.AT THE SAME TIME AS # 3, THE GPS REBOOTED ITSELF 3 TIMES IN A ROW AND ALL OF THE CAR DOOR LOCKS UNLOCKED AND LOCKED THEMSELVES 3 TIMES IN A ROW. 5.I GENTLY PRESSED THE ACCELERATOR AND THE CAR ACCELERATED BUT THE CAR FELT WEAK AND I FELT UNCERTAIN. I WAS NOT SURE WHAT WOULD HAPPEN IF I TRIED TO ACCELERATE NORMALLY SO I PUT ON MY EMERGENCY BLINKERS AND SLOWLY DROVE HOME.

Air Bags
Filed May 12, 2016100,000 milesMI

RECALLS 14030, 14187, 15240 DEALER CONTACTED TO PERFORM RECALLS REFUSED TO CALL BACK WITH APPOINTMENT DATE.

Steering
Filed May 5, 201688,000 milesMN

THE POWER STEERING IS VERY DIFFICULT TO CONTROL AT LOW RATES OF SPEED.

Exterior Lighting
Filed Apr 25, 2016100,000 milesOH

HEADLAMPS (DRIVER SIDE AND PASSENGER SIDE) LOW BEAMS KEEP BURNING OUT EVERY 3-4 MONTHS.

Power Train
Filed Apr 5, 201672,000 milesCA

TRANSMISSION LOST REVERSE AND LOWER GEARS.GM DEALER SAID TO REPLACE THE TRANS FOR A COST OF ABOUT $4600.00. CAR ONLY HAS 72,000 MILES. HAVE FOUND NUMEROUS COMPLAINTS FOR SAME REASON. GM KNOWS OF THE PROBLEM AND SHOULD PAY FOR THE REPLACEMENT OR AT LEAST HALF.STOP AT SINGLE AND TRIED TO GO THRU INTERSECTION AND TRANS STARTED SLIPPING ONLY DROVE IT ONE MILE HOME, PULLED INTO GARAGE. CALLED GM IN MORNING TO BE TOWED TO DEALER. TRANSMISSION WOULD NOT GO INTO REVERSE. WILL NOT GET COMPLETE BILL UNTIL APRIL 8TH WHEN VEHICLE WILL BE FIXED.

Unknown or Other
Filed Mar 21, 201658,000 milesFL

THE IGNITION KEY WON'T TURN OFF KILLING MY BATTERY. HAD ALREADY PAID TO HAVE FIXED, BUT NOW A WEEK LATER THE KEY WON'T COME OUT AGAIN. I HAVE TO REMOVE THE PLASTIC COLUMN AND MANUALLY DEPRESS THE IGNITION PLUNGER TO TURN KEY BACK ALL THE WAY IN ORDER TO TURN ACC OFF AND REMOVE KEY. VERY AGGRAVATING ISSUE. LOCAL DEALER NOT HELPFUL AT THIS POINT.

SteeringCrash
Filed Mar 1, 201665,000 milesFL

I HAVE HAD MY OUTLOOK FOR ROUGHLY A YEAR AND A HALF AGO NOW, AND MY POWER STEERING SEEMS TO GO OUT WHEN GOING A LOW SPEED AND TURNING. IT HAS CAUSED ME 2 ACCIDENTS SO FAR WITHIN MONTHS OF EACH OTHER, INCREASING MY INSURANCE TO $460/MO. ONE WAS BACKING UP, IT STOPPED TURNING AND IT BACKED INTO A VEHICLE, AND THE OTHER WAS PARKING, IT STOPPED AND I SCRAPED AGAINST ANOTHER. I SEE THIS IS A COMMON PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS COULD POTENTIALLY KILL SOMEONE. I'M IN FLORIDA AND WE ARE ALLOWED TO TURN LEFT/RIGHT ON GREEN. GOD FORBID SOMEONE IS SPEEDING WHILE I'M DOING A U-TURN, BECAUSE THEY WOULD DEFINITELY SMACK INTO ME SINCE IT'S SO HARD TO TURN. I AM QUITE SURE I HAVE THE MUSCLES I DO FROM TRYING TO TURN MY VEHICLE. IT HAPPENS THE MOST PARKING, U TURNS (OR SLOW TURNS IN GENERAL), BACKING UP, AND 3 POINT TURNS.

Visibility/Wiper
Filed Jan 18, 201668,000 milesMA

DRIVER'S SIDE WINDSHIELD WIPER FAILURE. THIS WAS A RECALL FOR SATURN OUTLOOK IN 2007 - 2008. THIS IS THE SAME FAILURE AS THAT RECALL. THE OUTLOOK 2009 SHOULD HAVE BEEN INCLUDED IN THIS RECALL. LUCKILY IT FAILED IN MY DRIVEWAY.

Engine
Filed Jan 8, 201666,603 milesOH

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE PLACING THE VEHICLE IN PARK POSITION, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE AIR CONDITIONING AND HEATING VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EVAPORATION CORE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,603. ...UPDATED 03-10-16 *BF *TR

Vehicle Speed Control
Filed Dec 30, 2015118,000 milesOK

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THERE WAS REDUCED ENGINE POWER. IN ADDITION, THE VEHICLE HESITATED SHIFTING AND BEGAN SHAKING VIOLENTLY WHEN THE CHECK ENGINE AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

Electrical System
Filed Oct 21, 20154 milesTX

THE WIRE HARNESS FOR THE FRONT HEADLIGHTS FAILS AFTER YOU CHANGE THE BUILD CAUSING THE LIGHT TO SHORT OUT.

Power Train
Filed Oct 19, 201570,000 milesIN

WAVE PLATE SHAVINGS CAUSED TRANSMISSION TO FAIL WHILE DRIVING ON INTERSTATE.

Electrical SystemFire
Filed Sep 9, 2015110,000 milesMO

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE STARTED EMITTING FROM ABOVE THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE ENGULFED INTO FLAMES. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Power Train
Filed Aug 18, 2015122,000 milesKY

WHILE DRIVING MY VEHICLE CAME TO A STOP, I TRIED TO MOVE FORWARD AND IT HAD NO POWER AND WAS MAKING A WEIRD NOISE. IT ALSO HAD NO REVERSE OR POWER IN ANY GEARS. I TOOK IT TO MECHANIC AND HE STATED THAT IT IS THE WAVE PLATE IN THE TRANSMISSION. HE ALSO STATED IT IS VERY COMMON IN THESE VEHICLES.THE COST OF REPAIR WOULD BE AROUND $4000. ME AND MY CHILDREN COULD OF VERY WELL BEEN INJURED BY BEING HIT. THIS IS VERY UNSAFE. I HAVE REPLACED A FRIED HEADLIGHT SOCKET, WHICH WAS MELTED BADLY. I'VE PUT NEW STRUTS ON THIS VEHICLE. ALSO HAD THE AWD SENSORS REPAIRED BECAUSE THE VEHICLE KEPT CLICKING IN AND OUT OF AWD WHEN DRIVING, COST $400.

Tires › Pressure Monitoring and Regulating Systems
Filed Aug 12, 201550,000 milesNY

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TIRE SERVICE MONITOR SYSTEM INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VEHICLE WAS NOT READING THE ELECTRICAL SYSTEM CORRECTLY AND THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

Exterior Lighting
Filed Jul 3, 201580,000 milesGA

BOTH HEADLIGHTS NO LONGER WORK . . . UNLESS THE WIRES OR JIGGLED. BOTH HEADLAMP WIRE HARNESSES FAIL TO TURN ON BULB.

Steering
Filed Jul 1, 2015119,000 milesWI

LOSS OF POWER STEERING AT SLOW SPEEDS. GM REPAIR SHOP SAYS IT'S A COMMON PROBLEM. POWER STEERING PUMP REPLACED UNDER WARRANTY BUT RACK AND PINION STEERING NOT COVER EVEN THOUGH THE TWO ITEMS CONTRIBUTE TO EACH OTHERS FAILURE.

Complaints 1-50 of 192, newest first, reproduced as filed.

Across model years

Worst on record: 2008
YearComplaintsRecallsFiresDeathsAssessment
201016400Routine
2009 — this page192730Routine
20086335190Above average
20075115100Above average

Compare every Outlook year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jun 30, 2015. Source: NHTSA Office of Defects Investigation.