2020 Newmar Kountry Star

Routine

Owners filed 2 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 5 times.

What fails
ComponentReportsCrashesFiresInjuries
Structure1
000
Electrical System1
000

5 safety recalls

Part 573 reports
Seats22V234000
Filed Apr 11, 20224,961 vehiclesNewmar Corporation

Defect. Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.

Risk. A short circuit increases the risk of a fire.

Remedy. Dealers will inspect and secure the wiring, adding circuit breaker and fuse protection as necessary, free of charge. Owner notification letters are expected to be mailed on June 10, 2022. Owners may contact Newmar's customer service at 1-800-731-8300.

Equipment › Recreational Vehicle/Trailer21V571000
Filed Jul 27, 20214,106 vehiclesNewmar Corporation

Defect. Newmar Corporation (Newmar) is recalling certain 2019-2021 Bay Star, Ventana, New Aire, 2019-2020 Canyon Star, Bay Star Sport, Essex, King Aire, London Aire, Mountain Aire, 2018-2021 Dutch Star, 2020 Kountry Star, and 2019 Ventana LE recreational vehicles. The adhesive that bonds the vented portion of the window may fail.

Risk. Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Remedy. Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 21E 047.

Equipment › Appliance › Oven/Stove/Cooktop20V719000
Filed Nov 20, 2020710 vehiclesNewmar Corporation

Defect. Newmar Corporation (Newmar) is recalling certain 2019-2020 Bay Star and Ventana, 2019 Ventana LE, 2020 Canyon Star, Dutch Star, Kountry Star and Super Star and 2021 Bay Star Sport motorhomes equipped with Dometic 3 burner cooking stoves. The stove's saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.

Risk. A gas leak can increase the risk of a fire.

Remedy. Newmar will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. The recall began January 18, 2021. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 20E 071.

Exterior Lighting › Turn Signal20V421000
Filed Jul 21, 20203,202 vehiclesNewmar Corporation

Defect. Newmar Corporaton (Newmar) is recalling certain 2016-2019 Ventana LE, 2017-2020 Ventana, London Aire, Essex and Dutch Star, 2017-2019 Mountain Aire, 2018-2020 New Aire, and 2020 Kountry Star motorhomes that received the 'inspection-only' remedy from recall 19V-426. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.

Risk. Non-functioning exterior marker lights can increase the risk of a crash.

Remedy. Newmar will notify owners, and Daimler Trucks North America dealers will replace the PDM, free of charge. This recall began September 11, 2020. Owners may contact Newmar's customer service at 1-800-731-8300. Newmar's number for this recall is 20V-404.

Service Brakes, Air › Disc › Caliper20V171000
Filed Mar 20, 2020129 vehiclesNewmar Corporation

Defect. Newmar Corporation (Newmar) is recalling certain 2019-2020 Essex and London Aire, 2019 Mountain Aire, Ventana LE and Ventana and 2020 Kountry Star motorhomes built on DTNA chassis. The brake caliper mounting bolts may have been insufficiently tightened.

Risk. Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

Remedy. Newmar will notify owners, and DTNA dealers will inspect and repair the vehicles, free of charge. The recall began May 6, 2020. Owners may contact DTNA customer service at 1-800-547-0712 or Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 20V-127.

What owners reported

Newest filings
Structure
Filed Jun 2, 2023CA

5 windows were replaced under the Lippert 21E-047 recall. The replacement windows were no better than the original recalled windows. One of the new replacement windows suddenly fell off the vehicle in traffic after only 4 months. The glue bond holding the window to the hinge failed. I sent pictures to Lippert showing the failed joint. Lippert refuses to have the defective replacement window repaired and shows no interest in evaluating the quality of the other replacement windows. This is a very dangerous situation as another one of the replacement windows could fall off and hit another vehicle causing severe damage and injury.

Electrical System
Filed Aug 5, 2022CA

The cable supplying 12V power to the RV generator (the house generator in the front of the coach) shorted out while driving causing failure of 12V chassis control systems and accessories including: Transmission control (i.e. could not shift gears) Instrument panel Turn signals Horn Rear view camera Engine brake control. The vehicle air brakes were operating and I was able to pull over to a safe location. While the vehicle engine could be restarted, none of the 12V accessories at the drivers station were functional particularly the gear shift control, rendering the vehicle inoperable. The Freightliner repair facility found the shorted cable inside the generator enclosure. Their opinion was that the cable was too long, so that when it moved due to vehicle motion (potholes) it rubbed against a stud used to hold insulation in place. The shorted cable in turn caused the failure of the Freightliner "PDMs" creating the numerous failed systems.

2 of 2 complaints, reproduced as filed.

Across model years

Worst on record: 2001
YearComplaintsRecallsFiresDeathsAssessment
20230100Routine
20223400Routine
20211600Routine
2020 — this page2500Routine
20080200Routine
20073400Routine
20061500Routine
20053800Routine
20046910Routine
200361000Routine
20027800Routine
20018700Routine
20003500Routine
19991300Routine
19980300Routine
19970300Routine
19961200Routine
19950200Routine
19940100Routine

Compare every Kountry Star year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Apr 11, 2022. Source: NHTSA Office of Defects Investigation.