Filed May 18, 2020141,200 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2008-2010 Lancer, 2009-2010 Lancer Sportback, 2008-2013 Outlander, and 2011-2016 Outlander Sport vehicles originally sold in, or ever registered in, Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. The front lower control arms may detach due to the front cross member corroding from salt water exposure such as from road salt use.
Risk. A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
Remedy. MMNA will notify owners, and dealers will inspect the front cross members. Depending on the level of existing corrosion, either a sealing/anti-corrosion agent will be applied or the front cross member will be replaced with a new one. These repairs will be performed free of charge. The recall began August 7, 2020. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-20-003.
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys18V069000
Filed Jan 26, 2018141,053 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2009-2012 Lancer, 2008-2012 Outlander, 2010-2012 Lancer Sportback, and 2011-2012 Outlander Sport vehicles equipped with either a 4B11 or 4B12 engine. The drive belt automatic tensioner flange may crack, allowing the accessory drive belt to detach.
Risk. If the drive belt detaches, the battery will discharge and the engine will stall, increasing the risk of a crash.
Remedy. MMNA will notify owners, and dealers will replace the belt tensioner with one that has an improved shape, free of charge. The recall is expected to begin March 27, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-001.
Filed Jan 26, 201856,641 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2007-2010 Outlander, 2008-2010 Lancer, 2009-2010 Lancer Evolution, and 2010 Lancer Sportback vehicles equipped with sunroofs. The sunroof glass may detach from the sunroof assembly, becoming a road hazard to other vehicles.
Risk. If the sunroof glass detaches from the assembly while driving, it can become a road hazard, increasing the risk of a crash.
Remedy. MMNA will notify owners, and dealers will replace the sunroof glass assembly, free of charge. The recall began on February 27, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-003.
Filed Jul 20, 2017100,082 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2007-2013 Outlander vehicles. In the affected vehicles, water may drop between the hood and the windshield and leak into the wiper motor breathing hole. The water may cause internal corrosion of the windshield wiper motor and the possible failure of the motor.
Risk. Failure of the wiper motor can cause a loss of visibility, increasing the risk of a crash.
Remedy. MMNA will notify owners, and dealers will replace the wiper motor, free of charge. The recall began July 28, 2017. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-17-003.
Filed Oct 31, 2016100,082 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2007-2013 Outlander vehicles manufactured September 8, 2006, to March 29, 2013. In the affected vehicles, water may enter between the hood and windshield and cause the front wiper link ball joint to corrode, possibly resulting in the wiper link separating and the wipers becoming inoperative.
Risk. Loss of wiper function can reduce visibility and increase the risk of a crash.
Remedy. MMNA will notify owners, and dealers will replace the rubber boot on the ball joint to prevent water intrusion. Additionally, they will inspect the wiper motor crank arm for excessive play, replacing it as necessary. These repairs will be done free of charge. The recall began on July 28, 2017. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-16-009.
Suspension › Front › Control Arm › Lower Arm16V458000
Filed Jun 23, 2016194,674 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2002-2007 Lancer, 2004 Lancer Wagon, 2003-2006 Lancer Evolution, 2003-2006 Outlander and 2007-2013 Outlander V-6 vehicles originally sold in, or ever registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, the front lower control arms may detach due to the front cross member corroding from salt water exposure such as from road salt use.
Risk. A detached front control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Remedy. MMNA will notify owners, and dealers will inspect the front cross members. Depending on the level of existing corrosion, either a sealing/anti-corrosion agent will be applied or the front cross member will be replaced with a new one that has a sealing/anti-corrosion agent applied to it. These repairs will be performed free of charge. The recall began January 2017. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-16-003.
Visibility › Defroster/Defogger/Hvac System › Fan/Motor15V233000
Filed Apr 20, 201576,958 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2009-2011 Lancer vehicles manufactured March 16, 2009, to March 30, 2011, 2010-2011 Lancer Sportback vehicles manufactured June 17, 2009, to December 1, 2010, 2010-2011 Lancer Evolution vehicles manufactured July 14, 2009, to January 7, 2011, 2009-2011 Outlander vehicles manufactured February 10, 2009, to June 22, 2011, and 2011 Outlander Sport vehicles manufactured August 26, 2010, to November 19, 2010. In the affected vehicles, the blower motor may fail.
Risk. Failure of the blower motor may reduce the performance of the windshield defroster, diminishing the driver's visibility and increasing the risk of a crash.
Remedy. Mitsubishi will notify owners, and dealers will replace a suspect blower motor, free of charge. The recall began on June 15, 2015. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-15-003.
Filed Apr 20, 201553,396 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2009-2010 Mitsubishi Lancer vehicles manufactured January 12, 2009, to July 6, 2010, 2009-2010 Outlander vehicles manufactured January 12, 2009, to August 27, 2010, 2010 Lancer Sportback vehicles manufactured June 17, 2009, to June 8, 2010, and 2010 Lancer Evolution vehicles manufactured July 14, 2009, to August 4, 2010. The affected vehicles have an electronic control unit (ECU) that controls the head lights, tail lights, and windshield wipers. Due to a manufacturing error, the voltage inside this ECU may be unstable.
Risk. Unstable voltage could result in intermittent failure of the vehicle's head lights, tail lights, and windshield wipers. If the headlights and/or windshield wipers fail, the driver could have reduced visibility. If the tail lights fail, the vehicle could be less visible. Either condition increases the risk of a crash.
Remedy. Mitsubishi will notify owners, and dealers will replace the affected ECU, free of charge. The recall began on June 15 ,2015. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-15-002.
Filed Sep 12, 201437,145 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2007-2009 Outlander vehicles manufactured December 15, 2006, to October 31, 2007, and April 16, 2008, to August 22, 2009. In the affected vehicles, the brake light switch may malfunction causing the brake lights to not illuminate during brake application.
Risk. Brake lights that are inoperative would not warn other drivers that the vehicle is stopping, increasing the risk of a crash.
Remedy. Mitsubishi will notify owners, and dealers will replace the brake light switch with a new one, free of charge. The recall began in mid-October 2014. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-14-010. Note: This recall is an expansion of recall 08V-680 and does not include any vehicles that were previously recalled.
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys14V562000
Filed Sep 12, 2014165,923 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2008-2011 Lancer, Lancer Evolution, and Outlander; 2009-2011 Lancer Sportback, Lancer Rilliart, and Lancer Sportback Ralliart; and 2011 Outlander Sport vehicles. The affected vehicles, manufactured with 4B1 engines, have an engine pulley and belt arrangement for turning the alternator, the cooling fan and the power steering pump (if equipped). These pulleys may experience unusual wear and allow for belt detachment.
Risk. If the drive belt detaches, the battery may discharge, resulting in an engine stall, increasing the risk of a crash.
Remedy. Mitsubishi will notify owners, and dealers will replace the drive belt with a rubber belt. Drive pulleys that are excessively worn will be replaced. These repairs will be performed free of charge. The recall began on October 15, 2014. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-14-009.
Power Train › Transfer Case (4-wheel Drive)14V365000
Filed Jun 25, 20145 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2007 and 2009 Outlander vehicles. During servicing, the affected vehicles were repaired with replacement transfer case assemblies whose oil seal may come out of position.
Risk. If the oil seal dislodges, automatic transmission fluid (ATF) may enter the transfer case assembly, reducing the ATF pressure in the transmission, resulting in poor transmission shifting or the inability of the vehicle to be driven, increasing the risk of a crash.
Remedy. Mitsubishi will notify owners, and dealers will replace the transfer assembly, as necessary, free of charge. The recall began on July 30, 2014. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-14-005.
Steering › Hydraulic Power Assist › Hose, Piping, and Connections14V366000
Filed Jun 25, 2014203 vehiclesMitsubishi Motors North America, Inc.
Defect. Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2013 Outlander vehicles equipped with a 6-speed automatic transmission. Additionally, Mitusbishi is recalling certain 2007-2012 Outlander vehicles that received replacement 6-speed automatic transmissions during servicing. The transmissions in these vehicles have insufficient clearance between the power steering pressure tube and the converter housing of the automatic transmission. As a result of the contact, the power steering pressure tube may develop a hole and leak power steering fluid.
Risk. A power steering fluid leak could result in a loss of steering assistance, increasing the risk of a crash.
Remedy. Mitsubishi will notify owners, and dealers will replace the power steering pressure tube and return tube, free of charge. The recall began in August 2014. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-14-006.
Service Brakes, Air › Supply › Check Valve09V077000
Filed Mar 10, 200939,711 vehiclesMitsubishi Motors North America, Inc.
Defect. MITSUBISHI IS RECALLING 39,711 MY 2008-2009 OUTLANDER AND LACER VEHICLES. INCORRECT MATERIAL COMPOSITION OF THE BRAKE BOOSTER CHECK VALVE MAY CAUSE THE CHECK VALVE TO STICK CLOSED WHEN THE ENGINE IS SHUT OFF. WHEN THE VEHICLE IS RE-STARTED AND PUT INTO MOTION, UNDER CERTAIN DRIVING CONDITIONS (VERY SLOW VEHICLE MANEUVERS), THERE MAY BE INSUFFICIENT INITIAL BRAKING ASSIST.
Risk. THIS MAY TEMPORARILY INCREASE THE STOPPING DISTANCE OF THE VEHICLE AND THEREFORE INCREASE THE RISK OF A CRASH.
Remedy. DEALERS WILL REPLACE THE BRAKE BOOSTER CHECK VALVE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING APRIL 2009. OWNERS MAY CONTACT MITSUBISHI AT 1-800-222-0037.
All 13 campaigns on file, newest first.
What owners reported
Newest filings
Unknown or Other
Filed May 6, 2026FL
I was driving home from work and I came upon a red light as I was slowing down the car started jilting as I went to take off I started jilting again but then smoothed out. The check engine light, ABS brake light and speed traction off light came on.They just all popped on. At the next light it did the same thing , it started to shutter and loss of power on taking off. It was sputtery at the same time which could have caused an accident! I finally make it home in about an hour later I had to run out to the store to get a couple things. I put it in reverse and it started to jitter again so I put it in park I checked all the fluids everything was fine Don't know why the lights were on. Again I put it in reverse Go to pull out of my driveway it starts to jitter. I put it in drive very slow getting up to movement. I slowed to stop at a light and it stalls out right in the middle of the intersection I try to start it back up , it does but now it just will not go anywhere!! there was no warning no loud bangs, pops, or squeals, no loud anything it just stopped. It will engage in each gear but refuses to go anywhere. it feels like it wants to go but it's just not going. This is very dangerous I could have gotten in a serious accident being in the middle of the intersection like that. this problem needs to be fixed upon looking on many forums and internet sites this seems to be a very common issue with the CVT or the 2009 or any outlander for that matter. My car was made in Japan I gue
Electrical System
Filed Mar 17, 2024MA
The MMCS system has a known bug. As of October 2023 the date and time of the system has defaulted back to 2004. The defect has disabled features such as maintenance records that are logged since new. The defect has been reported to the dealer and they have acknowledged there is currently no fix. The dealer also noted that replacing the GPS receiver does not correct the problem and it is likely a head unit firmware issue. There are hundreds of complaints via Internet forums that Mitsubishi equipped MMCS models from approximately 2007 through 2014 are affected. The only way to retrieve any data in the system is to disconnect the GPS receiver and manually input the current date. That fix disables the navigation system in lieu of having all the data the system has stored since new which could be a safety issue for some owners. This is an unacceptable problem for most owners.
Power Train
Filed Dec 7, 2019195,000 milesPA
EXACT PROBLEMS AS A RECALL ISSUED ON SELECT 09 OUTLANDER ON 6/25/14 FOR POWER TRAIN: AUTOMATIC TRANSMISSION BUT MY VIN DOES NOT MATCH AS A VEHICLE AFFECTED BY THIS RECALL. IS THERE A POSSIBILITY MY SELECT VEHICLE SHOULD HAVE BEEN INCLUDED IN THIS RECALL? I HAVE SEEN MANY MANY SIMILAR COMPLAINTS STATING THE SAME.
Structure › Body
Filed Oct 25, 2019103,000 milesOH
FRONT CRADLE FRAME ASSEMBLY IS RUSTED TO THE POINT YOU CAN SEE THRU THE LARGE HOLES. TECHNICIANS RECOMMENDATION FRAME RUSTED BEYOND REPAIR, NEEDS TO BE REPLACED. AT A COST OF $2,000
Suspension
Filed May 15, 201982,400 milesPA
MITSUBISHI OUTLANDER SE FRONT SUBFRAME CROSSMEMBER CRADLE HAS CORRODED AND WILL NOT PASS INSPECTION. THE CRADLE IS WHERE THE STEERING ATTACHES AND RAISES A SAFETY CONCERN SHOULD THE CRADLE BREAK DUE TO THE CORROSION. THERE ARE MANY MITSUBISHI VEHICLES THAT HAVE A RECALL ON THIS CONDITION, BUT FOR SOME REASON THIS VEHICLE IS NOT INCLUDED.
Suspension
Filed Apr 28, 2019100,000 milesIL
CORROSION AND MAJOR RUST ON THE FRAME AND SUSPENSION ESPECIALLY ON THE DRIVER'S SIDE FRONT WHEEL. PARTS OF FRAME AND SUSPENSION JUST STARTED FALLING OFF. VERY SIMILAR TO THE PROBLEMS SEEN ON THE OUTLANDER OF THE SAME YEAR BUT DIFFERENT SIZE ENGINE
Power Train
Filed Apr 4, 2019171,240 milesIN
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. WHILE DRIVING 50 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 171,240.
Power Train
Filed Mar 13, 2019IN
I RECEIVED A RECALL ON MY SON'S 2009 MITSUBISHI OUTLANDER FOR DRIVE BELT AUTO TENSIONER AND SUNROOF GLASS. I HAVE MADE 6 CALLS TO THEIR SERVICE DEPARTMENT OF BRANDON, FL MITSUBISHI AND ALWAYS GET TOLD A SERVICE ADVISOR WILL CALL ME BACK AND I HAVE NOT RECIEVED A CALL BACK. I ALSO MADE 1 CALL TO THE SERVICE MANAGER. I LEFT VOICEMAIL WITH THE INFORMATION AND TO CALL ME BACK. I HAVE RECIEVED NO CALLBACK. BRANDON MITSUBISHI 9915 E ADAMO DR BRANDON, FL 33619 813-285-7783
Visibility › Defroster/Defogger/Hvac System
Filed Jan 4, 2019NY
THE HEATER FAN STOPPED WORKING THERE'S HEAT BUT BLOWERS DON'T WORK FIRST THERE'S A WEIRD WINDING NOISE THEN NOTHING NO WARNING JUST STOPPED WORKING
Structure › Body
Filed Nov 8, 2018122,000 milesOH
THE FRONT CROSS MEMBER RUSTED SO BADLY THAT IT BROKE OFF DURING NORMAL DRIVING. THE FRAME FAILED AT THE LOWER A-FRAME ON THE DRIVER'S SIDE RESULTING IN THE ENTIRE WHEEL/SUSPENSION ASSEMBLY TO FAIL AND THE VEHICLE CRASHED DOWN TO THE FRAME AND SKIDDED ALONG THE ROAD TO STOP. THIS IS A 10 YEAR OLD CAR THAT HAS ALWAYS BEEN KEPT IN A GARAGE, ALWAYS PARKED ON PAVEMENT OR CONCRETE, AND HAS TYPICAL MILEAGE. THE VEHICLE WAS BEING DRIVEN NORMALLY IN CITY TRAFFIC AT THE TIME OF THE FAILURE, SPEED WAS ABOUT 30 MPH.
Seat Belts
Filed Nov 1, 201885,000 milesAL
SEAT BELT COMES UNBUCKLED AT RANDOM TIMES WHILE DRIVING THE VEHICLE. IT HAS HAPPENED AT LEAST A DOZEN TIMES.
Steering
Filed Oct 24, 201869,000 milesNJ
FRONT CROSSMEMBER RUSTED THROUGH CAUSING THE VEHICLE TO LOSE CONTROL. THROUGH LUCK/SKILL MANAGED TO GET TO THE SIDE OF THE ROAD WITHOUT INCIDENT BUT BASICALLY THE CORE SUPPORT THAT HOLDS THE WHEELS EXPERIENCED RUST ROT. THIS SEEMS TO BE A BIG PROBLEM WITH MANY MITSUBISHI CARS FROM 2003-2013 BUT FOR SOME REASON MY VEHICLE WAS EXCLUDED FROM THIS RECALL.
Exterior Lighting
Filed Aug 6, 2018139,000 milesOH
LOW BEAM HEADLIGHTS COMPLETELY FAILED DUE TO DEFECTIVE ETACS ECU. THE VEHICLE WAS ON A HIGHWAY AT NIGHT. THE VEHICLE WAS TAKEN TO THE MITSUBISHI DEALER AND THE DEFECT WAS CONFIRMED. MITSUBISHI WAS CONTACTED BUT THEY WILL DO NOTHING WITHOUT NHTSA INVOLVEMENT. IN ADDITION, THE BLOWER FAILED DUE TO THE ETACS ECU SO THE DEFROSTER DOES NOT WORK TO KEEP THE WINDSHIELD CLEAR.
Air BagsCrash1 injured
Filed May 23, 2018101,000 milesNY
"TAKATA RECALL" I WAS INVOLVED IN A COLLISION IN WHICH TOTALED MY CAR. THE FRONT WAS COMPLETELY SMASHED AND TORN APART. THE PROBLEM IS... MY AIR BAGS NEVER DEPLOYED DURING THIS ACCIDENT AND WE WERE HIT WHILE DOING 35MPH. I WAS INFORMED THAT AIRBAGS DEPLOY IN CAR ACCIDENTS IF GOING MORE THEN 10MPH OR DEPENDING ON WHERE YOU ARE HIT. I HAVE BOTH FRONT AND SIDE AIRBAGS AND SO I'M CURIOUS AS TO WHY THESE DIDN'T HELP US DURING THIS ACCIDENT IN WHICH COULD HAVE PREVENTED MY INJURIES CAUSING ME TO LEAVE THE SCENE IN AN AMBULANCE.
Seat Belts
Filed May 9, 2018CA
DRIVER SIDE SEAT BELT RETRACTOR FAILS TO LOCK. PER MITSUBISHI SERVICE DEPARTMENT, SEAT BELT ASSEMBLY DOES NOT HAVE AN UNLIMITED WARRANTY. SEAT BELTS SHOULD NOT FAIL. AS A MAJOR SAFETY EQUIPMENT IN A VEHICLE, SEAT BELTS SHOULD HAVE A LIFETIME WARRANTY.
Air BagsCrash
Filed Jan 8, 2018102,000 milesPA
''TAKARA AIRBAGS' MOVING, ROADWAY-FRONT END COLLISION. CAR WAS TOTALED IN ACCIDENT AIRBAGS DID NOT DEPLOY.
Fuel/Propulsion System
Filed Nov 2, 2017PA
IF U OPEN THE LEVER INSIDE THE CAR TO OPEN THE DOOR TO OPEN IT WOULDN'T OPEN. IT HAPPEN TWO TIMES WITH ME. I HAVE TO DRIVE IT TO THE DEALERS TO OPEN IT. I'M GLAD I JUST HAVE ENOUGH FUEL TO GET THERE. TO ME THIS IS A NERVE BREAKING. U CAN GET STUCK IF YOU ARE FAR DRIVING AND U CANNOT OPEN THE DOOR TO PUT GAS. NOW I BRING IT TO THE DEALER SERVICE AGAIN THEY SAY THAT THE CABLE GOING TO OPEN IS WEAR OUT OR BROKE. IT'S A WEEK NOW THE CABLE IS NOT COMING YET. THEY OPEN THE DOOR FOR MY HAD TANK BUT I CANNOT CLOSE IT. OR ELSE I'M CANNOT OPEN IT OR I CAN GET STUCK SOMEWHERE IF I HAVE NO GAS .IF I CLOSED THE DOOR. 46$ TO THE CABLE AND THEY SAID MAYBE 200$ OR MORE TO THE LABOR. THIS IS SCARY IF U ARE DRIVING FAR U TRYING TO PUT GAS U CANNOT OPEN THE DOOOR TO GET GET GAS U STUCK. IT'S TO EXPENSIVE FOR THE TOW TRUCK. U LUCKY IF U ARE CLOSED TO A DEALER. BUT U HAVE TO WAIT FOR THE PARTS. NOW I HAVE TO PUT A DUCK TAPE SO NOBODY CAN CLOSED IT OR IF I PUT GAS I CANNOT ACCIDENTALLY CLOSED IT OR ELSE I'M STUCK WITH NO GAS. I'M JUST LUCKY THAT I HAVE ENOUGH GAS TO THE DEALER WHEN I BRING THE CAR TO THEM.
Visibility/Wiper
Filed May 9, 2017CA
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER WHO STATED THAT THE RECALL REMEDY PART WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/27/17 *BF UPDATED 10/13/2017*JS
Steering
Filed Apr 18, 2017190,000 milesVT
FRONT CROSS MEMBER CORROSION CAUSED DRIVER SIDE LOWER CONTROL ARM TO DETACH. LOST CONTROL OF VEHICLE AT LOW SPEED AFTER PULLING AWAY FROM A STOP SIGN. IT COULD HAVE CAUSED A SERIOUS ACCIDENT AT HIGHER SPEED. I HAVE CONTACTED MITSUBISHI AND ALTHOUGH SYMPATHETIC, NO ASSISTANCE WAS OFFERED AND I WAS INFORMED THAT NO APPLICABLE RECALLS OR SAFETY NOTICES APPLY TO MY VIN, THE VEHICLE IS NOT DRIVEABLE. REPAIRS WILL BE COSTLY, PERHAPS MORE THAN IT IS WORTH.
Unknown or Other
Filed Apr 17, 2017180,226 milesNJ
UPON INSPECTION, DISCOVERED THAT UNUSED COMPACT SPARE TIRE WHEEL WAS SEVERELY RUSTED AND CORRODED AND SPARE TIRE DEFLATED & NOT HOLDING AIR PRESSURE AND UNUSABLE. BOLT HOLES AND MOUNTING SURFACES SO RUSTY THAT MOUNTING MAY BE UNSAFE. SPARE TIRE MOUNTS UNDERNEATH VEHICLE AND IS SUBJECT TO RAIN, ROAD SALT AND DEBRIS.
Suspension
Filed Mar 3, 2017NJ
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION) AND NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY:WINDSHIELD WIPERS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATION FOR THE SUSPENSION REPAIR WAS RECEIVED IN AUGUST OF 2016. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service Brakes
Filed Feb 16, 2017PR
BACK SEATS WINDOWS DO NOT OPEN. STEERING WHEEL IS SO HARD TO OPERATE. IN MOTION CAR BRAKES SOMETIMES GET HARD TO PUSH.
Visibility/Wiper
Filed Feb 9, 2017CO
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seat Belts
Filed Dec 30, 2016106,000 milesMS
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. WHILE DRIVING 50 MPH, THE DRIVER SIDE SEAT BELT UNLATCHED. THE CONTACT DID NOT NOTIFY THE MANUFACTURER. THE FAILURE MILEAGE WAS 106,000.
Exterior Lighting
Filed Nov 23, 2016109,000 milesOH
I WAS DRIVING ON THE HIGHWAY AT 70 MPH AND WITHOUT WARNING BOTH OF MY LOW BEAM LIGHTS WENT OUT. I CHECKED FUSES AND THE NEXT TIME I USED THE CAR THE LIGHTS WORKED. MY WIFE USED THE CAR ONE NIGHT AND WAS DRIVING ON A DARK COUNTRY ROAD AND THE LIGHTS ONCE AGAIN WENT OUT WITHOUT WARNING. SHE WAS VERY UPSET AND RETURNED HOME IMMEDIATELY. LUCKILY SHE WAS NOT TOO FAR FROM HOME. I FOUND A RECALL FOR THE 2009 OUTLANDER THAT SOUNDED JUST LIKE OF MY PROBLEM (SR-15-002; ETACS ECU). I CALLED MITSUBISHI AND THEY SAID THERE WAS NO RECALL ON MY VEHICLE AND THAT I SHOULD TAKE IT TO THE DEALER. I TOOK IT TO THE DEALER AND THEY VERIFIED THE PROBLEM WAS THE ETACS ECU. THEY SAID MY CAR WAS MADE 4 MONTHS OUTSIDE THE RECALL WINDOW BUT THEY CONTACTED MITSUBISHI TO SEE IF THEY WOULD AUTHORIZE THE REPAIR. MITSUBISHI DECLINED TO AUTHORIZE THE REPAIR. I CONTACTED MITSUBISHI FOR A WRITTEN REASON WHY , BUT THEY HAVE NOT RESPONDED TO DATE. I FEEL THAT THIS IS A SAFETY ISSUE WHICH SHOULD BE COVERED BY A RECALL.
Power Train
Filed Oct 4, 2016112,000 milesPA
TL* THE CONTACT OWNS A 2008 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE A COUPLE OF TIMES. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING PRIOR TO EXPERIENCING THE FAILURE. IT WAS DIAGNOSED THAT THE CVT TRANSMISSION SHAFT BEARING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Suspension
Filed Aug 24, 2016170,000 milesVT
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS IN NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE DEALER STATED THAT THE CONTROL ARM WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.
Electronic Stability Control (esc)
Filed Apr 8, 201675,800 milesCA
I'VE CHECKED EVERYTHING THAT I COULD AND MY CAR STILL SHAKES A LOT WHEN I'M DRIVING AND WHEN I AM STOPPED IT SHAKES EVEN MORE. EVERY TIME I PRESS ON THE GAS IT JUMPS UP AND IT KIND OF FEELS LIKE IT SLIDES. I TOOK IT FOR A FREE INSPECTION AND THEY SAID EVERYTHING WAS OK BUT SOMETHING IS NOT RIGHT I CAN FEEL IT WHEN I DRIVE.
Engine
Filed Feb 3, 2016SC
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR THE ENGINE AND VISIBILITY; HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBERS WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Visibility › Defroster/Defogger/Hvac System
Filed Dec 2, 201535,000 milesPA
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. WHILE DRIVING AT 35 MPH, THE DEFROSTER ON THE VEHICLE BECAME INOPERABLE WITHOUT WARNING. THE CONTACT ALSO STATED THAT A GRINDING NOISE WAS HEARD. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V233000 (VISIBILITY). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Engine and Engine Cooling
Filed Mar 31, 2015WA
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine
Filed Mar 20, 2015NJ
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Exterior Lighting
Filed Feb 10, 2015PR
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V564000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine and Engine Cooling
Filed Jan 9, 2015SC
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER (N/A). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ## VIN PASSED ## MITSUBISHI OUTLANDER 2009 ##
Service BrakesCrash
Filed Nov 25, 201435,000 milesPR
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. WHILE DRIVING 45 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE SYSTEM FAILED TO ENGAGE CAUSING THE DRIVER TO CRASH INTO ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Engine
Filed Nov 19, 20147,252 milesGA
ENGINE WARNING LIGHT WOULD NOT GO OUT , HAD TO REPLACE IT COST ME $500 OUT OF POCKET. *TR
Power Train
Filed Nov 4, 2014TN
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/02/14
Air BagsCrash2 injured
Filed Oct 30, 201460,000 milesNY
MY VEHICLE WAS HIT FROM THE SIDE, SPUN AROUND IN THE STREET AND THROWN INTO A METAL STEEL FENCE, MY AIR BAGS DID NOT DEPLOY. I SUFFERED SERIOUS INJURIES FROM THE ACCIDENT. *TR
Engine
Filed Oct 29, 2014CA
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V562000 (ENGINE AND ENGINE COOLING) AND 14V564000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Wheels
Filed Jul 1, 201335,000 milesNJ
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE PASSENGER SIDE REAR TPMS VALVE STEM FAILED AND CAUSED THE TIRE TO DEFLATE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE TPMS SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNAVAILABLE.
Wheels
Filed Jun 9, 201370,550 milesNH
IN DEC 2012 THE TIRE SENSOR INDICATOR SHOWED ONE OF THE TIRES WAS IN NEED OF AIR. I WENT TO FILL IT AND THE VALVE BLEW OFF AND THE TIRE DEFLATED IMMEDIATELY. HAD TO PUT ON THE SPARE AND HAVE THE SENSOR AND VALVE REPLACED, $200. IN MAY 2013 AGAIN THE INDICATOR SHOWED A TIRE WAS LOW. I FILLED IT AND LATER THAT DAY I TURNED A CORNER AND FOUND IT WAS TOTALLY FLAT AND THE TIRE WAS RUINED. AGAIN PUT ON THE SPARE AND TOOK IT TO TIRE WAREHOUSE (ON A SUNDAY MY DEALER WAS NOT OPEN). THEY INFORMED ME THE PIECE OF THE SENSOR/VALVE WAS MISSING CAUSING IT TO GO FLAT VERY QUICKLY. I HAD TO PURCHASE 2 NEW TIRES SINCE THAT ONE WAS RUINED. THEY ALSO NOTICED THAT THE SAME PART THAT WAS MISSING FROM THE FLAT TIRE, IS ALSO MISSING ON THE OTHER FRONT TIRE CAUSING THAT TO LOOSE AIR ALSO . WE ALSO CHECKED THE REMAINING REAR TIRE AND THAT SAME PART WAS CRACKED AND CORRODED AND READY TO ALSO COME OFF AND CAUSE ANOTHER FLAT. I IN TURN HAD THEM REPLACE EACH SENSOR WITH A REGULAR VALVE. I CONTACTED MY DEALER AND THEY WERE TOLD BY MITSUBISHI THAT DUE TO THE AGE OF THE CAR AND MILEAGE THERE WAS NOTHING THEY COULD DO. THIS IN TURN WOULD COST ME APPROXIMATELY $600 FOR THE REMAINING 3 SENSORS TO BE REPLACED. OBVIOUSLY THE PART IS POOR QUALITY AND CORRODES EASILY. IT IS AN EXTREMELY EXPENSIVE PART TO REPLACE WITH NO ALTERNATIVES WHEN THE LIFE OF THE PART IS SO SHORT. THE CAR IS NOT EVEN 4 YEARS OLD. THE WAY THAT MITSUBISHI IS HANDLING THIS PROBLEM IS UNACCEPTABLE AND I WOULD NEVER BUY FROM THEM AGAIN BECAUSE T
Visibility › Sun/Moon Roof Assembly
Filed Aug 20, 201247,000 milesMN
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, SHE HEARD A LOUD NOISE COMING FROM THE VEHICLE AND THEN THE SUN ROOF GLASS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 47,000 AND THE CURRENT MILEAGE WAS 48,236. UPDATED 10/17/12 *CN UPDATED 10/23/2012 *JS
Wheels
Filed Feb 2, 20125 milesNY
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE TIRE PRESSURE SENSOR WOULD ACTIVE DUE TO CORROSION IN THE VALVE STEM. THE CORRODED VALVE STEM WOULD FRACTURE FROM THE TIRE AND CAUSED THE TIRES TO GO FLAT. THE CONTACT REPLACED THE SENSOR NUMEROUS TIMES. THE DEALER WAS NOTIFIED AND STATED THAT THEY WOULD REPLACE THE PART, BUT THE CONTACT STATED THAT THE PART WAS THE CAUSE OF THE FAILURE AND REPLACING IT WOULD NOT BE A PROPER REMEDY. THE MANUFACTURER WAS ALSO NOTIFIED AND STATED THAT THEY WOULD ASSIST THE CONTACT WHILE UNDER WARRANTY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 33,000.
Vehicle Speed ControlCrash
Filed Apr 15, 20103,000 milesMA
TL*THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. WHILE DRIVING 25 MPH, THE GEARS WOULD SHIFT ABNORMALLY WITHOUT DRIVER INTENT AND THEY WOULD OFTEN CAUSE THE VEHICLE TO DECREASE IN SPEED WITHOUT DEPRESSING THE BRAKE PEDAL. THE DEALER COULD NOT DUPLICATE THE FAILURE AND ADVISED THE CONTACT TO BRING THE VEHICLE BACK IF THE FAILURE RECURRED. ON A SEPARATE OCCASION, WHILE APPROACHING A TRAFFIC LIGHT AT SPEEDS OF 25 MPH, SHE DEPRESSED THE BRAKES AND THE VEHICLE RAPIDLY ACCELERATED. SHE TURNED THE STEERING WHEEL IN ORDER TO PREVENT DRIVING THROUGH AN INTERSECTION; HOWEVER, SHE CRASHED INTO A LIGHT POLE. SHE ATTEMPTED TO DRIVE IN REVERSE AND THE VEHICLE ACCELERATED A SECOND TIME. THE CONTACT SHIFTED THE VEHICLE INTO PARK IN ORDER TO STOP THE UNWANTED ACCELERATION. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THE CONTACT TO HAVE HER INSURANCE COMPANY COMPLETE AN INVESTIGATION. THE MANUFACTURER WAS CONTACTED AND AGREED TO PROCEED WITH AN INVESTIGATION AS WELL. THE FAILURE AND CURRENT MILEAGES WERE 3,000.
Service Brakes, Air › Supply › Check Valve
Filed Mar 30, 2010PA
WE RECEIVED A RECALL NOTICE ON A 2009 MITSUBISHI OUTLANDER. IT WAS PURCHASED IN OCTOBER OF 2009. THE RECALL NOTICE WAS SENT BY MAIL MARCH 17, 2010. THE CAR WAS PURCHASED AT EDISON MOTORS, BRAD BENSON DEALER IN MONMOUTH, N.J. IT WAS PURCHASED NEW. IT WAS SENT TO ALMATY, KAZAHKSTAN TO MY SON WHO WORKS FOR THE STATE DEPARTMENT AND LIVES THERE WITH HIS WIFE AND TWO VERY YOUNG CHILDREN. THE RECALL WAS TO REPLACE THE BRAKE BOOSTER VALVE. I CALLED THE DEALER AND THEY SAID IT HAD BEEN DONE. TO DOUBLE CHECK, I CALLED MITSUBISHI AND THEY SAY IT HAS NOT BEEN DONE. WE HAVE ASKED EDISON TO SEND MY SON THE PARTS, BECAUSE THE WARRANTY IS NOT RECOGNIZED OUT OF THE U.S.A., AND HE WILL HAVE IT PLACED INTO THE CAR. IS THERE ANY WAY YOU CAN CHECK WITH THE VIN#[XXX] TO SEE IF THE WORK HAS BEEN DONE. THE CAR IS UNDER THE NAME OF [XXX]. IF YOU CAN PLEASE PUT OUR MINDS AT EASE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Visibility › Sun/Moon Roof Assembly
Filed Jan 25, 20093,265 milesNJ
AS I WAS DRIVING MY BRAND NEW CAR I JUST GOT 2 MONTHS AGO(MITSUBISHI OUTLANDER 2009) ON THE N.J. PARKWAY ALL OF A SUDDEN I HEARD A CRACK FROM MY SUNROOF AND THEN SUDDENLY THE GLASS JUST EXPLODED INTO MANY PIECES. THANK GOD! I HAD THE COVER CLOSED THAT PREVENTED ME FROM GETTING SHATTERED GLASS IN MY FACE OR GETTING INTO AN ACCIDENT WITH ANOTHER VEHICLE . MIND YOU NOTHING AT ALL HIT MY CAR NOR WERE THEIR ANY CARS BESIDE ME. AS I KEPT ON DRIVING TO MY NEAREST EXIT I SAW REMAINING GLASS PIECES FLYING OFF MY SUNROOF EVERYWHERE. WHEN I CAME TO A STOP LIGHT I OPENED THE COVER SLIGHTLY AND SAW THERE WAS A WHOLE THERE AS WELL AS GLASS SITTING ONTOP. SO THE NEXT DAY I TAKE THE CAR TO THE DEALERS THEY TELL ME IT'S OUT OF THEIR HANDS AND THAT I HAVE TO GO THROUGH MANUFACTURER. WHEN THE DEALER RETURNED MY CALL 3 DAYS LATER THEY TOLD ME MITSUBISHI MANUFACTURER DENIED THE CLAIM TO REPLACE THE SUNROOF GLASS. I THEN CALLED IN THE MANUFACTURER MYSELF AND PUT INTO TWO MORE COMPLAINTS ASKING THEM TO RE-EXAMINE THE EMAILED PICTURES THEY GOT FROM DEALERS AND THEY STILL PERSISTED IT WASN'T A DEFECT AND THAT IT WAS FROM AN OUTSIDE SOURCE. I HAD NO CHOICE BUT TO TURN TO MY INSURANCE AND MAKE A CLAIM. I CANNOT UNDERSTAND WHY THEY WOULD NOT THINK THIS IS NOT A DEFECT WHEN NO TYPE OF OUTSIDE SOURCE EVER HIT MY CAR. I COULD HAVE GOTTEN HURT IF I HAD NOT HAD THAT SHADE COVERING ME. IT'S BEEN 2 WEEKS ALREADY AND MY SUNROOF IS STILL WITH A BROKEN AND DEFECTED ROOF. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 18, 2020. Source: NHTSA Office of Defects Investigation.