Page 8 of 9 · complaints 351–400 of 434

2007 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Service Brakes
Filed Nov 15, 2015150,000 milesFL

IN OCT 2011, WHILE COMING TO A STOP ON AN UNEVEN SURFACE OF A SHOPPING CENTER, THE ABS KICKED IN, AND BRAKE PEDAL FELL TO THE FLOOR. EVENTUALLY THE CAR CAME TO A STOP, WHEN THE EMERGENCY BRAKE WAS PULLED. WITHIN A MINUTES THE BRAKE PEDAL RESUMED NORMAL FUNCTION. AS A PRECAUTION, AN INDEPENDENT REPAIR SHOP BLED THE BRAKES. 8 MONTHS LATER ABS ENGAGED FOR A HARD BRAKE WHILE TRAVELING 45. THE BRAKE PEDAL FELL TO THE FLOOR BOARD, AND THE CAR DID NOT STOP. (I RAN OVER THE ARMADILLO). THE NEXT DAY, THE PEDAL DID NOT RESUME NORMALLY, SO I TOOK IT TO THE DEALERSHIP. FORD DIAGNOSED A BAD ABS MODULE. HAD A NEW, GENUINE MODULE REPLACED. ABOUT ONE YEAR AFTER THE MODULE WAS REPLACED, RAN OVER RAILROAD TRACKS AND DEPRESSED THE BRAKE GOING LESS THAN 10 MPH AND THE PEDAL FELL TO THE FLOOR, BUT A FEW MINUTES LATER IT RETURNED TO NORMAL. MARCH OF 2015, THE PEDAL FELL TO THE FLOOR WHILE HITTING A POTHOLE AT LESS THAN 10MPH, AND COMING TO A STOP. PEDAL DID NOT RESUME NORMAL PRESSURE. WENT TO AN INDEPENDENT REPAIR SHOP AND THEY DIAGNOSED A BAD MASTER CYLINDER. AFTER THE PART WAS REPLACED, I DROVE AROUND THE PARKING LOT AND THE PROBLEM WAS NOT FIXED. (WHEN THE CAR IS IN PARK, I COULD SLOWLY PUMP THE BRAKE AND PRESSURE WOULD BUILD, BUT WHILE DRIVING, THE PEDAL WAS STILL SQUISHY.) REPAIR SHOP STATED IT WAS A BAD PART, AND REPLACED ANOTHER MASTER CYLINDER. THE SECOND PART STILL HAS NOT FIXED THE PROBLEM AND MY BRAKES CONTINUE TO BE SQUISHY. BECAUSE OF THIS ISSUE, MY BRAKES AND ROTORS ARE BEING WORN AB

Service Brakes
Filed Nov 10, 201589,000 milesNY

BRAKES FAIL FOLLOWING AN ABS EVENT. BRAKE PEDAL BECOMES SOFT AND SINKS TO THE FLOOR. IF BRAKES ARE PUMPED REPEATEDLY THEY CAN BE RETURNED TO NORMAL - BUT THEN FAIL AGAIN UPON A SUBSEQUENT ABS EVENT. TRIED HAVING BRAKE FLUID FLUSHED AND REBLED -TEMPORARY SOLUTION UNTIL NEXT ABS EVENT. THIS FAILURE IS LIFE ENDANGERING - THIS CAR IS UNSAFE. GOOGLE THE WEB THIS CAR AND THE FUSION HAVE REPEATED COMPLAINTS OF THIS TYPE OF FAILURE.

Wheels
Filed Nov 10, 201590,000 milesAZ

MY VEHICLE WAS UNDERGOING ITS 90,000 MILE SERVICE AND THE TECHNICIAN NOTED THAT THE REAR TWO TIRES WERE CRACKED AT THE TREAD-TO-TIRE INTERFACE. THE NEXT DAY, I TOOK THE CAR TO THE TIRE SHOP THAT INSTALLED THE TIRES FOR AN EVALUATION. THEY DETERMINED THAT ALL FOUR TIRES HAD THIS SAFETY CONDITION AND WERE REPLACED ON A PRORATED COST. IT WAS AS IF THE TIRE TREAD COULD BECOME SEPARATED FROM THE SHELL OF THE TIRE AT ANY TIME. THE TIRES ARE YOKOHAMA AVID TOURING S MODEL. HAD ONLY 20,200 MILES ON THEM AND ONLY 2.67 YEARS OLD. THIS COULD HAVE BEEN A DISASTER AT HIGH SPEED FOR MY SON OR DAUGHTER HAD THIS NOT BEEN NOTICED. THE TIRES HAVE NOT BEEN ABUSED AND WERE ROTATED AT 10,000 MILE INTERVALS. I WAS EXPECTING THESE TIRES TO LAST 60,000 MILES.

Tires
Filed Nov 10, 201590,700 milesAZ

(ACCIDENTALLY FILLED THIS OUT ALREADY ON THE VEHICLE COMPLAINT PAGE, SORRY) I BROUGHT MY VEHICLE IN FOR ITS 90,000 MILE SERVICE AND THE TECHNICIAN TOLD ME BOTH REAR TIRES HAD CRACKS BETWEEN THE TREAD AND THE SHELL OF THE TIRE. THE NEXT DAY I TOOK THE CAR BACK TO THE INSTALLING TIRE SHOP FOR EVALUATION. IT TURNS OUT ALL FOUR TIRES HAD THE SAME PROBLEM AND WERE REPLACED ON A PRORATED BASIS. THIS COULD HAVE BEEN A DISASTER FOR MY SON OR DAUGHTER AT HIGHWAY SPEEDS! THE TIRES HAD ONLY 20,200 MILES AND WERE 2.67 YEARS OLD. I EXPECTED MORE LIKE 60,000 MILES AND NO DEFECTS. YOKOHAMA AVID TOURING S, 205/60 R 16

Air Bags
Filed Nov 9, 2015TN

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.

Service Brakes
Filed Nov 9, 2015NJ

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ABNORMALLY TO THE FLOORBOARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN AGAIN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Air Bags
Filed Oct 24, 2015145,000 milesDC

PASSENGER SEAT MALFUNCTION NO LONGER CAN TELL IF OCCUPANT IS IN SEAT. AIRBAG LIGHT ON. MECHANIC SAYS FAULTY WIRING CAUSING DUMMY LIGHT ON DASHBOARD TO ILLUMINATE.

Structure › Body
Filed Oct 15, 2015100,000 milesGA

DOOR HANDLES AND LATCHES POPPING OFF. DOOR HANDLES ON DRIVER AND PASSENGER DOOR CAME RIGHT OFF. DRIVER DOOR SWINGS OPENS AND SWINGS BACK SHUT AS SOON AS YOU OPEN THE DOOR. LOCKING INDIVIDUALS OUT OF THE CAR WITHOUT BEING LOCKED.

Power Train
Filed Jul 24, 2015102,462 milesPA

WE WERE NORTHWEST BOUND ON THE OHIO TURNPIKE JUST BEFORE RT 11 SOUTH OF YOUNGSTOWN. TRAVELLING 70 MPH, THE CAR SUDDENLY LOST POWER AND DECELERATED. THE MOTOR CONTINUED TO RUN, BUT THE CAR WOULD NOT GO MORE THAN 5 OR 10 MPH. THE YELLOW WRENCH LIGHT ON THE LEFT SIDE OF THE INSTRUMENT PANEL ILLUMINATED AND REMAINED UNTIL THE MOTOR WAS TURNED OFF. AFTER SITTING ON THE SIDE OF THE HIGHWAY FOR ABOUT AN HOUR, THE VEHICLE WAS STARTED AND THE YELLOW WRENCH LIGHT WAS GONE. AAA ADVISED ME TO TAKE THE NEXT AVAILABLE TURNAROUND AND RETURN HOME WHICH WAS ABOUT 70 MILES AWAY. AFTER WE TURNED AROUND, THE AAA TECHNICIAN FOLLOWED US TO THE NEXT SERVICE PLAZA. WHILE THERE HE CHECKED THE VEHICLE'S FLUIDS AND FOUND NO PROBLEMS. THE VEHICLE'S DIAGNOSTIC CHECK INDICATED THAT ALL OF THE MONITORED SYSTEMS WERE ALRIGHT. WE DROVE THE 70 MILES HOME WITHOUT INCIDENT. I SUSPECT ELECTRONIC THROTTLE BODY CONNECTIVITY AS REFERENCED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 TO BE THE CAUSE OF THIS INCIDENT.

Power Train
Filed Jul 15, 201583,500 milesIL

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE WAS HAVING TROUBLE SHIFTING AND CHANGING GEARS. THE MALFUNCTION INDICATOR LAMP ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,500.

Air Bags
Filed May 31, 2015MA

THE PASSENGER SIDE STARTED TO COME OUT OF THE PASSENGER SIDE DASH, WE HAD TO PUSH IT BACK DOWN.

Service Brakes
Filed Feb 18, 2015117,000 milesVA

WHEN DRIVING ON SNOW OR ICE OR WHEN THE TEMPERATURE IS IN THE TEENS OR SINGLE DIGITS BRAKES WILL NOT WORK PROPERLY. BRAKE PEDAL WILL GO DOWN TO THE FLOOR THE FIRST TIME YOU STEP ON THEM BUT WILL WORK IF YOU PUMP THEM A COUPLE OF TIMES. TOOK THE CAR TO THE DEALER LAST WINTER WHEN IT FIRST HAPPENED AND THEY COULD NOT FIND ANYTHING WRONG BUT NOW WITH A SNOW STORM AND VERY LOW TEMPERATURES THE BRAKES ARE NOT WORKING PROPERLY AGAIN. *TR

Service Brakes
Filed Feb 16, 201558,765 milesMO

WHILE DRIVING TO WORK AND THEN BACK HOME FROM WORK I CROSS OVER A COUPLE OF RAILROAD TRACKS. GOING OVER THEM RATHER ROUGH ONE TIME, I NOTICED MY ABS SYSTEM LIGHT ENGAGED AND CAME ON. EVERYTHING APPEARS OKAY, ABS LIGHT GOES BACK OFF SO WE CONTINUE DRIVING. HOWEVER, THE BRAKES ARE EXTREMELY SOFT AND OFTEN HAVE TO BE PUSHED ALL THE WAY TO THE FLOOR TO ENGAGE ANY REAL ABILITY TO STOP THE VEHICLE. WE FOUND THAT PUMPING THE BRAKES SEEMS TO HELP THEIR SOFTNESS, BUT IT IS NOT A FIX FOR THE SITUATION AS THE BRAKE PEDAL WILL STILL RETURN TO THE FLOOR WHEN THE NEXT NEED FOR BRAKING ARISES. THEN WE WILL HAVE PERIODS OF DRIVING WITH NO ISSUES. BUT HAVE HAD THIS SAME PROBLEM WITH THE BRAKE PEDAL RE-OCCUR WITH SOME MILD ROAD ABNORMALITIES. SINCE THIS IS NOT AN ISSUE THAT WAS CONSTANT AT THE TIME, WE LEARNED A WAY TO GET AROUND IT BY PUMPING THE BRAKES TO PUT AIR BACK IN THE MECHANISM. BUT NOW IT IS HAPPENING EVERY COUPLE OF WEEKS. MY HUSBAND WAS HIT ON OUR FRONT FENDER BY A GENTLEMAN DRIVING THE WRONG WAY AND THE SMALL 'TAP' FROM THE ACCIDENT SEEMED TO HAVE RETRIGGERED THE SOFT BRAKING ISSUE SO THE MECHANICS LOOKED INTO IT SINCE WE DESCRIBED OUR PROBLEMS. *TR

Service Brakes
Filed Feb 1, 201550,000 milesOH

I WAS COMING HOME FROM TAKING A FRIEND TO GET HER NAILS DONE. AS I APPROACHED AN INTERSECTION, MY BRAKE PEDAL WENT ALSO TO THE FLOOR AND I WENT BEYOND THE STOPPING POINT OF THE INTERSECTION, BUT DID NOT ENTER INTO TRAFFIC. IT WAS STILL THAT WAY THE NEXT DAY AND I HAD THE CAR TOWED TO A DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG WITH MY BRAKES. I HAVE HAD THIS HAPPEN 3 MORE TIMES SINCE. I DO NOT FEEL THAT THIS IS SOMETHING THAT SHOULD BE HAPPENING WITH ANY VEHICLE. *TR

Power Train
Filed Jan 17, 2015NC

WAS DRIVING HOME ON THE EXPRESSWAY WHERE THE SPEED LIMIT IS 65 AND VEHICLE WOULDN'T GO OVER 55 WITH RPM'S AT 3000. ALL THE WHILE HAVING THE WRENCH IDIOT LIGHT ON. HOPING THERE IS RECALL BECAUSE I CAN'T AFFORD A NEW VEHICLE OR EVEN FOR IT TO BE FIXED. *TR

Engine and Engine CoolingFire
Filed Jan 14, 201589,400 milesMN

2007 MERCURY MILAN PREMIER BEGAN RUNNING VERY ROUGH WHILE TRAVELING DOWN A BUSY COUNTY ROAD. THE ROUGHNESS APPEARED TO INCREASE WHEN THE ENGINE WAS UNDER LOAD. I CALLED MY MECHANIC AND WAS INSTRUCTED TO BRING THE CAR BY FOR A COMPUTER ANALYSIS. APPROACHING THE SHOP, NO MORE THAN 4 MILES SINCE ONSET OF PROBLEM, I BEGAN TO SMELL A STRONG ELECTRICAL BURNING. UPON LIFTING THE CAR'S HOOD THE ELECTRICAL BURNING SMELL WAS OVERWHELMING AND SMOKE WAS STREAMING FROM THE #4 CYLINDER IGNITION COIL. CAREFULLY REMOVING THE COIL REVEALED FEET UPON FEET OF UNRAVELING AND BURNING COIL WIRE, ALONG WITH RUBBER FROM THE COILS SPARK PLUG BOOT SMOLDERING AND DRIPPING MOLTEN RUBBER DOWN THE HOLE... THIS COULD HAVE TURNED OUT TO BE A VERY DANGEROUS CONDITION... IF THE CAR HAD BEEN DRIVEN ANY FURTHER, I TRULY BELIEVE AN OPEN FLAME WOULD HAVE BROKEN OUT... I WAS RELIEVED THAT MY WIFE OR CHILDREN WEREN'T DRIVING THE CAR AT THE TIME.. MY MECHANIC SAYS THE PCM COMPUTER POSSIBLY SHORTED OUT AND MAY HAVE DAMAGED THE OTHER COILS AS WELL. THE CAR WILL NOW HAVE TO BE TOWED TO A MERCURY DEALER FOR A VERY EXPENSIVE REPAIR.. I WAS TOLD THERE IS NO RECALL FOR THIS VERY DANGEROUS CONDITION ON A MERCURY MILAN, HOWEVER IT'S SISTER MODEL, A FORD FUSION, DOES HAVE A RECALL. THIS LEAVES ME VERY FRUSTRATED AND MOST LIKELY BROKE... *TR

Service Brakes
Filed Jan 6, 2015103,000 milesTN

WHILE BRAKING ABS WAS ENGAGED AND WORKED. AFTER ABS STOPPED BRAKE PEDAL WAS SOFT. VALVE IN ABS CONTROL UNIT WAS STUCK OPEN CAUSING BRAKE FLUID TO LOOP THROUGH AND AFFECT BRAKE PRESSURE. THIS CAUSED A SOFT BRAKE PEDAL AND INCREASED STOP DISTANCE. AFTER TALKING TO A LOCAL FORD DEALERSHIP AND RESEARCHING ONLINE I FOUND MANY OTHER FUSION/MILAN OWNERS TO HAVE THIS EXACT PROBLEM WITH THE VALVE IN THEIR ABS CONTROL UNIT BEING STUCK OPEN.

Air Bags
Filed Dec 24, 2014CA

THE AIR BACK LIGHT IS ON WHICH HAS AFFECTED THE PASSENGER SIDE AIRBAG. THE DEALER SAID THAT THE MODULE NEEDS TO BE CHANGED AND IF THAT DOES NOT FIX THE PROBLEM, THEN THE SEAT RAILING NEEDS TO BE CHANGED OUT. PASO ROBLES FORD WANTS APPROXIMATELY $1000 DOLLARS TO FIX THE PROBLEM. THIS IS A SAFETY ITEM WHICH FORD SHOULD RECALL AND PAY FOR. THE VEHICLE ONLY HAS 40,000 MILES ON IT. *TR

EngineFire
Filed Dec 23, 2014133,000 milesIL

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT ENGINE COIL WAS SEVERELY BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 133,000.

Air Bags
Filed Nov 13, 201467,000 milesNY

NOTICED AIR BAG COVER IS BUCKLED. TOOK CAR INTO DEALER FOR OTHER WORK AND ASKED THEM ABOUT IT. SAID IT MIGHT BE DUE TO WARM SUMMER WEATHER AND WOULD HAVE TO REPLACE COMPLETE DASHBOARD TO CORRECT PROBLEM. WHAT SHOULD I DO ABOUT THIS? *TR

Power Train
Filed Nov 6, 201476,000 milesNY

THIS HAPPENS WITH MORE FREQUENCY. THE CAR STUDERS WHEN ACCELERATING FROM A COMPLETE STOP. FEELS LIKE THE FRONT TIRES ARE STRUGGLING TO GRIP THE ROAD WHEN THE ROAD IS IN FACT DRY AND FRONT TIRES ARE IN GOOD CONDITION. ALSO TRIED TO START AND THE ENGINE STARTED AND THEN STALLED. I HAD TO DO THIS THREE TIMES BEFORE IT STARTED. *TR

Air BagsCrash
Filed Nov 2, 201420 milesMI

[XXX] WHILE IT WAS DRIVEN IN THE SNOW, THE VEHICLE SLIDE AND HITS AN ELECTRICAL POLE. THIS IS AN ACCIDENT AT WHICH THE VEHICLE HITS FROM FRONT. THE ACCIDENT FULLY DAMAGES THE HOOD, THE RADIATOR, ANTI-FREEZE CONTAINER, THE WASHER WATER. THE CHASSIS WAS HIGHLY IMPACTED WITH MANY OTHER DAMAGE. DURING THE ACCIDENT, THE DRIVER NOR THE PASSENGER AIR BAG BLOW. MY DAUGHTER ([XXX]) HAD CONCUSSION. SHE WENT TO THE DMC IN DETROIT. MY SON, [XXX[ HAD A KNEE ISSUE AND CHEST PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air BagsCrash
Filed Nov 2, 201420 milesMI

MY WIFE WAS DRIVING ON HAGGERTY RD AND THE INTERSECTION WITH REUTER RD, DEARBORN, MI, 48126. THERE IS NO STOP SIGN FOR MY WIFE ? HOWEVER, THERE IS A STOP SIGN ON REUTER FOR THE OTHER CAR TO STOP. THE DRIVER DID NOT STOP AND PURSUE DRIVING WITH HIGH SPEED ABOVE (25MPH). HITS MY WIFE CAR, THE DRIVER FRONT WHEEL AND SUSPENSION FULLY BENDED AND BROKEN. THE FENDER FULLY DAMAGED AND THE DRIVER DOOR FULLY DAMAGED. THE AIR BAG NEVER BLOW UP (THE DRIVER, THE PASSENGER, THE DRIVER SIDE DOOR)- AIR BAGS NEVER BLOW. MY WIFE LEFT ARM AND NECK IS HIGHLY IMPACTED. SHE IS ALMOST DISABLED << AIR BAG NEVER BLOW AT ALL DURING A BIG ACCIDENT>> *TR

Air BagsCrash2 injured
Filed Nov 2, 201420 milesMI

WHILE IT WAS DRIVEN IN THE SNOW, THE VEHICLE SLIDE AND HITS AN ELECTRICAL POLE. THIS IS AN ACCIDENT AT WHICH THE VEHICLE HITS FROM FRONT. THE ACCIDENT FULLY DAMAGES THE HOOD, THE RADIATOR, ANTI-FREEZE CONTAINER, THE WASHER WATER. THE CHASSIS WAS HIGHLY IMPACTED WITH MANY OTHER DAMAGE. . DURING THE ACCIDENT, THE DRIVER NOR THE PASSENGER AIR BAG BLOW MY DAUGHTER HAD CONCUSSION. SHE WENT TO THE DMC IN DETROIT. MY DAUGHTER HAS HEADACHE SINCE THEN. SHE CAN NOT SEE WELL SINCE THEN MY SON, [XXX] HAD A KNEE ISSUE AND CHEST PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air BagsCrash3 injured
Filed Nov 2, 201420 milesMI

MY WIFE WAS DRIVING ON HAGGERTY RD AND THE INTERSECTION WITH REUTER RD, DEARBORN, MI, 48126. THERE IS NO STOP SIGN FOR MY WIFE ? HOWEVER, THERE IS A STOP SIGN ON REUTER FOR THE OTHER CAR TO STOP. THE DRIVER DID NOT STOP AND PURSUE DRIVING WITH HIGH SPEED ABOVE (25MPH). HITS MY WIFE CAR, THE DRIVER FRONT WHEEL AND SUSPENSION FULLY BENDED AND BROKEN. THE FENDER FULLY DAMAGED AND THE DRIVER DOOR FULLY DAMAGED. THE AIR BAG NEVER BLOW UP (THE DRIVER, THE PASSENGER, THE DRIVER SIDE DOOR)- AIR BAGS NEVER BLOW. MY WIFE LEFT ARM AND NECK ARE IN SEVER PAIN. SHE CAN NOT MOVE HER ARM (FULL DISABLED). *TR

Air Bags
Filed Oct 24, 2014TN

THE DASH BOARD WHERE THE PASSENGER AIR BAG IS STARTING TO TURN LOSE. I'M WORRIED IT WILL MAKE THE AIR BAG DEPLOY OR BECOME DEFECTIVE. *TR

Service Brakes
Filed Oct 7, 201489,500 milesPA

ON THREE OCCASIONS SINCE MID SEPTEMBER I WOULD HIT A ROAD ANOMALY, USUALLY A SMALL POTHOLE, WHILE BRAKING AND THE BRAKE PEDAL WOULD GO TO THE FLOOR INSTANTLY. WITH A FEW RAPID PANIC PUMPS ENOUGH BRAKING IS RESTORED TO STOP. TRIED BLEEDING SYSTEM AFTER FIRST INCIDENT BUT APPARENTLY THAT IS NOT THE PROBLEM AS EVENT HAPPENED MULTIPLE TIMES AFTER THE BLEEDING. *TR

Service Brakes
Filed Sep 9, 201479,000 milesMI

WHILE DRIVING DOWN THE STREET IF I HIT A BUMP OR POT HOLE WHILE PRESSING THE BRAKES THE BRAKE PEDAL GOES TO THE FLOOR BUT DOES NOT RETURN TO NORMAL POSITION. THE CAR WILL COME TO A STOP AND THE BRAKES WILL ENGAGE TO STOP THE CARE BUT THE PEDAL GOES TO THE FLOOR BEFORE IT WILL STOP. THE FIRST TIME IT HAPPENED THE PEDAL RETURNED TO THE POSITION A FEW HOURS LATER. AFTER MULTIPLE TIMES OF TURNING THE CAR ON AND OFF. THE SECOND TIME IT HAPPENED I TOOK IT INTO THE CAR DEALERSHIP. THEY DID GET THE CAR TO DUPLICATE THE PROBLEM BUT SAID THAT THEY COULDN'T FIND A PROBLEM WITH MY BRAKES. THE DEALERSHIP CONTACTED FORD AND WAS TOLD THAT THEY HAVE NEVER HEARD OF THAT PROBLEM AND IT MAY JUST BE A CHARACTERISTIC OF MY CAR. I ALSO CONTACTED FORD MYSELF AND THEY TOLD ME THEY HAVE NOTHING ON RECORD FOR A PROBLEM LIKE THAT AND TO TAKE IT TO ANOTHER DEALERSHIP AND HAVE THEM LOOK AT IT. FORD CUSTOMER CARE KEPT TELLING ME THAT MY CAR WAS NO LONGER UNDER WARRANTY. IT HAS SINCE HAPPENED A COUPLE MORE TIMES BUT NOW THE PEDAL IS NOT RETURNING TO NORMAL POSITION IT IS GOING TO THE FLOOR BEFORE THE CAR STOPS. I KNOW MY CAR IS NO LONGER UNDER WARRANTY I JUST WANT TO GET THE PROBLEM FIXED. I CAN NOT BELIEVE THAT THIS IS A CHARACTERISTIC OF MY CAR THAT I HAVE OWNED FOR 5 YEARS AND NEVER HAD THIS PROBLEM BEFORE THIS.

Engine
Filed Aug 11, 201482,344 milesPA

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE WIRES CONNECTED TO THE SPARK PLUGS OVERHEATED AND TRANSMITTED AN INCORRECT CODE TO THE VEHICLE PROCESSOR. THE DEALER REPAIRED THE VEHICLE AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 82,344. UPDATED 09/15/14*LJ THE CONSUMER STATED THE PROCESSOR FAILED AND SENT AN INCORRECT CODE TO THE COILS, WHICH FRIED THE COILS AND SPARK PLUGS. UPDATED 1/7/2014 *JS

Electrical System
Filed Jul 15, 201492,344 milesMO

INCIDENT OCCURRED ON 7/12/2014 WHILE DRIVING 2007 MILAN PREMIER AT APPROXIMATELY 50-55 MPH IN PROCESS OF NEGOTIATING AN INTERCHANGE OF TWO INTERSTATE HIGHWAYS . THE CAR BEGAN TO SHUDDER AND VIBRATE VIOLENTLY. VEHICLE DASH LIGHTS CAME ON, THERE WAS A LOSS OF POWER STEERING, THE ENGINE CUT OUT COMPLETELY AND THE STEERING LOCKED UP IN THE MIDDLE OF DRIVING. DRIVER, DRIVER MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD, BUT ONLY AFTER A NEAR MISS BY 2-3 TRACTOR TRAILERS. THE CAR WAS TOWED TO AN INDEPENDENT MECHANIC FOR EVALUATION. THERE WERE NO PRIOR INDICATIONS OF ISSUES, AND CAR HAD UNDERGONE A 90,000 MILE EVALUATION AT AN AUTHORIZED FORD DEALER 7/2/2014, ABOUT 10MDAY PRIOR TO THE INCIDENT. THE INDEPENDENT MECHANIC IS STATING THAT THE IGNITION COILS BURNED/CRACKED AND THAT A NEW COMPUTER, PLUGS AND COILS WOULD BE REQUIRED. HE ALSO STATED THAT FORD IS AWARE OF THIS PROBLEM AN HAS BEEN EXTENDING THE PCM (COMPUTER) WARRANTY TO 80,000 MILES. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE MECHANIC THAT THIS IS VERY UNUSUAL. ALTHOUGH WE WILL BE OUT OVER $3,000 WE ARE LUCKY THAT OUR KIDS WERE NOT SPLATTERED ON THE GRILLE OF A TRACTOR TRAILER. ARTICLES RESEARCHED AND TECHNICIANS CONTACTED THUS FAR SEEM TO CONTRADICT THAT THIS IS A RARE OCCURRENCE. *TR

Unknown or Other
Filed Jul 7, 201499,000 milesGA

BATTERY DIED IN MY 2007 MERCURY MILAN. AFTER REPLACING THE BATTERY THE THROTTLE BODY MALFUNCTIONED. CAR WOULD NOT ACCELERATE AND CHECK ENGINE LIGHT IS ON. *JS

Engine
Filed May 29, 201432,000 milesTX

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CATALYTIC CONVERTER SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 97,000.

Electrical System
Filed Mar 28, 201433,000 milesFL

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO LUNGE FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO DIAGNOSED THAT SIX IGNITION COILS, SIX SPARK PLUGS, AND THE DC COMPUTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT DID NOT RECTIFY THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 33,000. UPDATED 6/10/14 MA UPDATED 08/20/14

Vehicle Speed Control
Filed Feb 21, 201485,000 milesPA

2007 MERCURY MILAN CAME TO A COMPLETE STOP ON A 2 LANE HIGHWAY, AT A SPEED OF APPROXIMATELY 55 MPH IN THE LEFT HAND LANE WITH HEAVY TRAFFIC, NO INDICATION OF PROBLEM TO TRY AND EVEN PULL OVER. TOWED TO GARAGE, WAS UNABLE TO FIX. THEY TOWED IT TO A FORD DEALERSHIP, COILS, SPARK PLUGS, THROTTLE BODY AND PCM REPLACED, STILL WOULD NOT RUN. TOWED BACK TO ORIGINAL GARAGE. DID A SMOKE TEST ON CATALYTIC CONVERTER AND STATED 1 HAS TO BE REPLACED (WILL NOT PASS INSPECTION) BUT BECAUSE OF THE NUMBER OF "MISFIRES" THEY STRONGLY RECOMMEND REPLACING ALL THREE. AFTER SOME SEARCHING I HAVE FOUND THAT THIS IS A PROBLEM THAT FORD HAS NOT ONLY KNOWN ABOUT, BUT STATED THAT THEY WERE COOPERATING FULLY WITH THE GOVERNMENT, HOWEVER , THERE WAS NEVER A RECALL. I HAVE PLACED A COMPLAINT WITH NHTSA. I REQUESTED A QUOTE TO TRADE THE CAR IN, BUT BECAUSE OF IT'S PRESENT SITUATION THEY OFFERED ME $3400.00, KELLY BLUE BOOK VALUE IS $7000.00, I STILL OWE $3700.00 ON THIS VEHICLE, STILL HAVE TO HAVE CATALYTIC CONVERTERS REPLACED AND JUST HOPE THAT IT RUNS, AND DO NOT EVEN AT THIS TIME KNOW THE AMOUNT OF REPAIRS THIS FAR. I CONTACTED FORD HEADQUARTER AND THEY RESPONSE WAS FIRST TO HAVE IT TOWED AGAIN TO THE FORD DEALER. BUT WHEN I QUESTIONED WHY I WOULD NEED TO PAY YET ANOTHER TOWING FEE, SHE ABRUPTLY STATED . "THERE IS NOTHING WE CAN DO BECAUSE YOU DIDN'T HAVE IT INITIALLY DIAGNOSED BY FORD. THIS CAR POSES A POTENTIAL LIFE AND DEATH SITUATION FOR THE CONSUMER. *TR

Vehicle Speed Control
Filed Feb 21, 201485,000 milesPA

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE SPARK PLUGS, THE THROTTLE BODY AND THE POWER TRAIN CONTROL MODULE (PCM) WERE REPLACED. THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

Vehicle Speed Control
Filed Feb 4, 201496,811 milesPA

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AS THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO JERK AND SUDDENLY LOST ACCELERATION POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,811. THE CURRENT MILEAGE WAS 103,000.

Power Train
Filed Jan 31, 2014152,000 milesIA

MY CAR SUDDENLY LOST POWER AND THE WRENCH LIGHT CAME ON, AT THE STOP SIGN I SHUT THE CAR OFF AND RESTARTED AND IT WAS GONE. THIS HAPPENED INTERMITTENTLY UNTIL RECENTLY THE CAR SHUTTERS AND DIES IN RUSH HOUR TRAFFIC WHEN YOU SLOW OR COME TO A STOP. IT ALSO LOSES POWER AND ACCELLERATES VERY SLOWLY. NOW THE WRENCH LIGHT IS ALWAYS ON AND THE CAR SURGES WHEN DRIVING. I UNDERSTAND OTHERS ARE HAVING TROUBLE WITH THIS VERY ISSUE. ALL MY MILAGE IS HIGHWAY MILES AS I DRIVE 160 MILES ROUND TRIP PER DAY. THE THROTTLE BODYS ARE VERY EXPENSIVE AND A DEFINATE SAFETY HAZARD AS THE TROUBLE JUST KICKS IN AT ANY GIVEN TIME AND THE SUDDEN LOSS OF POWER OCCURING DURING BUMPER TO BUMPER IS A SAFETY CONCERN. I HAVE MAINTAINED MY CAR AND TRIED TO KEEP IT LIKE NEW. I THINK THE ISSUE NEEDS TO BE ADDRESSED AND THE THROTTLE BODYS NEED TO BE RECALLED. *TR

Service Brakes
Filed Jan 13, 201479,000 milesMI

MY DAUGHTER HAD TWO EPISODES WHERE WHEN THE ABS BRAKES WERE ACTIVATED SHE THEN WOULD EXPERIENCED A SOFT PEDAL FOR BRAKES. THE FIRST EPISODE WAS ON A DIRT ROAD AND THE SECOND EPISODE WAS ON ICE. MY HUSBAND MET HER AT THE SECOND EPISODE SITE AND SURE ENOUGH THE BRAKE PEDAL WENT TO THE FLOOR. MY HUSBAND TURNED THE CAR OFF AND WHEN THE CAR RESTARTED THE BRAKES WORKED FINE. WE TOOK THE CAR TO THE ROMEO FORD TO BE SERVICED BUT THEY COULD REPRODUCE THE PROBLEM. WE WERE FORCED FOR OBVIOUS REASONS TO REPLACE BOTH PARTS OF THE ABS BRAKES. MY HUSBAND SPENT HOURS INVESTIGATING THIS ISSUE AND FOUND OTHER OWNERS WITH SIMILAR STORIES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed Dec 27, 2013182,000 milesNJ

WHILE FIRST DRIVING MY CAR FROM A STANDSTILL, I NOTICED THE "WRENCH IDIOT LIGHT" ON. THE CAR SEEMED TO BUCK AS IT WENT THROUGH IT'S GEARS. ALSO, THE SPEEDOMETER REGISTERED "0" AT THIS TIME. UPON ENTERING THE HIGHWAY, THE CAR WOULD NOT GO INTO WHAT I THINK IS 4TH GEAR. SEVERAL TIMES, THE CAR LURCHED FORWARD AND THEN THROTTLED BACK TO A LOW RPM, BEFORE RESPONDING TO THE GAS PEDAL. EVENTUALLY, I COULD RUN AT 55 MPH @ 3000 RPM'S, BUT IT WOULDN'T SHIFT ANY FURTHER, EVEN WHEN I WENT FASTER. AT THIS TIME, THE SPEEDOMETER NEEDLE FINALLY REGISTERED MY TRUE SPEED. A COUPLE OF TIMES, THE RPM'S SUDDENLY SHOT-UP AND THEN THE ENGINE THROTTLED BACK. HOWEVER, THE CAR FELT LIKE IT SHOULD HAVE GONE INTO IT'S FINAL FORWARD GEAR BUT COULDN'T. ON LOCAL ROADS. IT SHIFTS EXTREMELY HARD INTO IT'S GEARS. THE WHOLE TIME, THE CAR'S "WRENCH" LIGHT WAS ON. *TR

Engine
Filed Oct 4, 2013108,816 milesMO

PRIOR TO THE INCIDENT DESCRIBED THE CAR WAS ACTING PERFECTLY FINE AND HAD NEVER DIED OR BEEN DIFFICULT TO START. ON THE MORNING OF SEPT 23RD I GOT IN THE CAR I STARTED IT AND IT DIED IMMEDIATELY. I STARTED THE CAR AGAIN AND DROVE FOR APPROXIMATELY 1 BLOCK AND IT DIED AGAIN. I RESTARTED IT AND IT DROVE A COUPLE MORE BLOCKS AND WHEN I STOPPED AT A STOP SIGN IT DIED AGAIN. AFTER THIS THE CAR WOULD START BUT WOULD SHUT OFF AS SOON AS I PUT THE CAR IN GEAR. EVERY TIME THE CAR DIED THE CHECK CHARGING SYSTEM LIGHT WOULD COME ON. THE CAR WAS TOWED TO THE LOCAL FORD DEALER. THE DEALERSHIP RAN THE COMPUTER WHICH INDICATED THE ELECTRICAL THROTTLE BODY WAS BAD. WHEN THE DEALERSHIP REMOVED THE FAULTY THROTTLE BODY THEY COULD NOT FIND ANY DAMAGE THAT WOULD CAUSE IT TO GO BAD. THEY EXPLAINED THAT IT MUST BE A FAULTY PART. WHEN THE THROTTLE BODY WAS REPLACED A CODE INDICATED THAT THE MASS AIR FLOW SENSOR WAS ALSO BAD. THE DEALERSHIP COULD NOT FIND DAMAGE ON THE SENSOR EITHER AND EXPLAINED THAT THE THROTTLE BODY GOING OUT BLEW THE SENSOR. *TR

Electrical System
Filed Jul 28, 2013120,000 milesOH

I WON A 2007 MERCURY MILAN WITH A 3.0L DOHC MOTOR. I WAS TURNING ONTO THE ROAD I LIVE ON, STARTED TO ACCELERATE, AND IT STARTED SPITTING AND SPUTTERING. IT FELT LIKE IT WAS RUNNING ON ONLY A FEW CYLINDERS. WE HAD THE COMPUTER SCANNED, AND REPLACED THE TWO COILS THAT IT CLAIMED WERE THE ISSUE. DROVE IT DOWN THE ROAD, AND IT STILL DID THE SAME THING. WE THEN TOOK IT TO A LOCAL AUTOMOTIVE ELECTRICIAN, WHO TOLD US THAT ONE OF THE COILS WE DIDN'T REPLACE (WHICH NEVER SHOWED UP AS BAD) MELTED SO BADLY, AND SHORTED OUT THE PCM. HE REPLACED A FEW MORE COILS, THE PCM, HAD THE COMPUTER FLASHED/REPROGRAMMED. I'VE READ ALL OVER THE INTERNET THAT THIS HAS HAPPENED SEVERAL TIMES WITH THIS SAME MOTOR, AND I'M WONDERING WHY FORD/MERCURY HAVE NOT BOTHERED TO ISSUE A RECALL. *TR

Fuel/Propulsion System
Filed Jul 2, 201380,000 milesVA

INCIDENT OCCURRED AS DRIVER OF MERCURY MILAN 2007 AWD PREMIER VEHICLE WAS DRIVING ON THE HIGHWAY AT A SPEED OF AROUND 50-45MPH. THE CAR BEGAN TO SHUDDER AND VIBRATE. VEHICLE DASH LIGHTS AND ENGINE CUT OUT COMPLETELY IN THE MIDDLE OF DRIVING, DRIVER MANAGED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. CAR WAS TOWED TO NEARBY AUTO SERVICE FACILITY. UPON INSPECTION THE PCM MODULE WAS FOUND TO BE DEFECTIVE. THE PCM MODULE SHORTED OUT ALL 6 IGNITION COILS AND DUMPED FUEL INTO THE CONE OF ONE CATALYTIC CONVERTER STOPPING IT FROM WORKING. FURTHER INVESTIGATION SHOWED THAT THE PCM MODULE IS A DOCUMENTED PROBLEM FOR A VARIETY OF MAKES AND MODELS OF FORD/MERCURY CARS. THE PCM MODULE WAS ALSO ON BACKORDER FROM MULTIPLE LOCATIONS. THE MECHANIC ALSO MADE EXTENSIVE INQUIRIES ABOUT THE CURRENT PCM MODULE AND THE BACKORDERED PCM (WITH NEW DRIVERS AND PROGRAMMING). THE MECHANIC WAS INFORMED THAT PLACING THE OLD PCM IN THE CAR WOULD RESULT IN SIMILAR ELECTRICAL COMPONENTS BEING COMPROMISED BECAUSE OF THE FAULTY VERSION OF THE PCM. TOTAL BILL RESULTED IN $3600, GROSS SAFETY HAZARD FOR THE CAR SHUTTING DOWN ON A BUSY HIGHWAY. IT IS MY HOPE THAT FORD BEGINS TO EVALUATE THIS AS AN ISSUE AND PUSH IT TO THE RECALL LIST BEFORE SOMEONE GETS SERIOUSLY HURT. LASTLY, THE BACK ORDERED PART MEANT THE CAR WAS NOT AVAILABLE TO DRIVE FOR OVER A MONTH. *TR

Power Train
Filed Jun 11, 201394,417 milesNJ

I WAS LEAVING WORK (5/23) ON MY WAY HOME WHEN MY CAR OUT OF NO WHERE STARTED TO SPUTTER. I PULLED OVER AND TURNED IT OFF. I WAITED A FEW MINUTES AND RESTARTED THE VEHICLE. IT SEEMED FINE SO I DROVE IT HOME. THAT EVENING MY HUSBAND CAME HOME AND STARTED IT TO SEE WHAT THE ISSUE WAS AND IT SPUTTERED AND SHIMMIED AGAIN. TOOK THE CAR TO DEALERSHIP ON FRIDAY (5/24) SO THEY COULD DIAGNOSE IT. I WAS INFORMED THAT IT WAS THE COILS AND THE PCM HAD TO BE REPLACED I AM STILL WITHOUT MY CAR BECAUSE FORD HAS YET TO SHIP THE PART. IT IS MY UNDERSTANDING THAT THE PCM IS ON SALES HOLD. IT IS NOW JUNE 11TH. THIS IS NOT THE FIRST TIME MY PCM WAS REPLACED. THIS IS GETTING TO BE A COSTLY SITUATION AND I NEED TO KNOW WHAT FORD IS GOING TO DO ABOUT THIS. THEY KNOW THERE IS A PROBLEM THAT EFFECTS THE FUSION, TAURUS, EDGE, LINCOLN ZEPHYR AND MK AND MKX, MERCURY MILAN AND SABLE. *TR

Structure › Body
Filed Apr 25, 2013109,657 milesMI

DRIVER SIDE DOOR LATCH BROKE. DOOR COULD NOT BE OPENED FROM THE INSIDE. THIS WOULD BE A GREAT ISSUE IF IT HAPPENED DURING A TRAFFIC ACCIDENT. REQUIRED REPLACEMENT OF THE HANDLE ASSEMBLY. $65 FOR THE NEW PART. *TR

Air Bags
Filed Mar 29, 201343,000 milesPA

MY MERCURY MILAN, I STARTED NOTICING MULTIPLE PROBLEMS OF MY AIR BAG BACK IN 2010, THAT AS I FIRST START THE CAR, THAT THE AIR BAG LIGHT ON THE CONTROL PANEL WOULD BE ON, AFTER ABOUT 15-20 MINUTES IT WOULD THEN GO OFF, BUT NOW ON ALL THE TIME DUE TO A MODULE UNDER THE PASSENGER SEAT. THE 2ND PROBLEM IS OF MY TRANSMISSION, WHILE IN TRAFFIC, ALOT OF STOPPING AND STARTING, I NOTICED MY TRANSMISSION SEEMS TO SLIP OUT AS IF I'M IN NEUTRAL, I'VE SEEN THERE WAS A RECALL OR TALK OF IT FOR THIS PROBLEM OF SOME OF THE NEWER MODELS, BUT THE YEAR FOR 2007, THERE IS NOTHING FOR IT, SO THIS PROBLEM STARTED WELL BEFORE THE YEARS THAT WERE LISTED, THIS CONCERNS ME AS IF I NEEDED TO MOVE OUT OF THE WAY FOR SOME ODD REASON, SPECIALLY WHILE HAVING FAMILY IN THE CAR, THERE'D BE NOW WAY OF DOING SO QUICKLY IF DESIRED, AND WOULD ABSORB AN IMPACT OF ANY .SO THE 2 ITEMS LISTED CONCERNS ME AS A CONSUMER FOR "SAFETY REASON" SPECIALLY WHEN DRIVING MY CHILDREN OR GRANDCHILDREN WITH ME. *TR

Structure › Body
Filed Mar 7, 2013518,160 milesTX

DRIVER SIDE INNER DOOR LATCH BROKE WHEN TRYING TO OPEN DOOR NORMALLY. COULD NOT GET OUT OF CAR. DOOR LATCH MECHANISM MADE OF POOR QUALITY PLASTIC. NOT STRONG ENOUGH TO PREVENT BRAKING. *TR

Structure › Body
Filed Feb 21, 201345,000 milesAR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE DASHBOARD BECAME WARPED AND BEGAN TO RISE UPWARD, NEAR THE FRONT PASSENGER'S SIDE AIR BAG HOUSING. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THEY INFORMED THE CONTACT THAT THE ENTIRE DASHBOARD WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 4/1/13 *CN

Structure › Body
Filed Jan 29, 201337,000 milesOK

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO CLOSE THE DRIVER FRONT DOOR BUT THE DOOR LATCH FAILED. THE CONTACT HAD TO HOLD THE DOOR SHUT IN ORDER TO DRIVE TO THE DEALER FOR INSPECTION. THE DEALER STATED THAT A PIECE WITHIN THE LATCH SYSTEM HAD FAILED AND NEEDED TO BE REPLACED. THE DEFECTIVE PART WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED .THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.

Vehicle Speed ControlCrash
Filed Jan 14, 2013155,508 milesIN

WHILE DRIVING APPROXIMATELY 35 MPH, I TOOK MY FOOT OFF THE ACCELERATOR AND THE VEHICLE ACCELERATED UNTIL IT WAS THEN GOING APPROXIMATELY 50 MPH. I PUSHED DOWN ON THE BRAKE PEDAL TO SLOW DOWN SEVERAL TIMES, BUT THE CAR DID NOT SLOW DOWN IT CONTINUED TO DRIVE AT THAT SAME SPEED. THE VEHICLE THEN STRUCK A STOP SIGN AND CAME TO A STOP. *TR

Electrical SystemFire
Filed Oct 16, 2012107,000 milesOK

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 60 MPH THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SPUTTER AND THEN STALLED. THE VEHICLE WAS RESTARTED AND TAKEN TO A DEALER FOR DIAGNOSIS. THE DEALER INFORMED THE CONTACT THAT THE DISTRIBUTOR SHORTED OUT CAUSING IT TO MELT AND SPIKED VOLTAGE TO THE POWER TRAIN CONTROL MODULE DESTROYING IT. AS A RESULT, ALL THE DISTRIBUTORS AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, THE DEALER STATED THAT THE MANUFACTURER HAD DEVELOPED A KIT TO HELP RESOLVE THE FAILURE IN THE POWER TRAIN CONTROL MODULE. THE FAILURE AND CURRENT MILEAGE WAS 107,000. UPDATED 11/27/12 *CN UPDATED 12/10/12

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Mercury Milan → · Every Milan year → · How the figures are calculated →