Page 6 of 9 · complaints 251–300 of 434

2007 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Air Bags
Filed Apr 13, 2017PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 11, 2017FL

TAKATA RECALL WAS ISSUED 6/16 DEALER STILL HAS NO PARTS TO MAKE THE REPAIR

Service Brakes
Filed Apr 6, 201753,300 milesVA

WHILE DRIVING ON APRIL 29, 2016 THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WHEN ATTEMPTING TO BRAKE ON A CITY STREET. CAR WOULD STILL STOP , BUT NOT VERY SAFELY. TOOK CAR TO MECHANIC. MECHANIC BLED AND ADJUSTED BRAKES, CHARGING $35.00. ON 4/7/17 THE SAME THING HAPPENED. WILL TAKE BACK TO MECHANIC ALONG WITH ARTICLE FROM 12/27/16.

Air Bags
Filed Apr 5, 2017NN

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 07/12/2017*JS

Air Bags
Filed Mar 13, 2017MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED A MANUFACTURER RECALL NOTICE CONCERNING THE AIR BAGS. THE DEALER AND THE MANUFACTURER INDICATED THAT THE FIRST NOTICE WAS THE INTERIM LETTER FOR THE RECALL AND THAT THE CONTACT WOULD NEED TO WAIT FOR A SECOND NOTICE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE MANUFACTURER WOULD SEND THE SECOND LETTER. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Mar 13, 2017107,000 milesMI

THE ANTI LOCK BRAKES CAME ON WHEN I WAS SLIDING IN SNOW . THEN MY BRAKES WENT SOFT . I HAD TO STOP AND PUT MY CAR IN PARK AND PUMP THE BRAKE PEDDLE TO GET THEM TO COME BACK UP. VERY SCARY THIS IS THE SECOND TIME IT HAS HAPPENED!

Service Brakes
Filed Mar 13, 201784,000 milesPA

BRAKES CONTINUE TO BE AN ISSUE TO THE POINT I AM NOT ABLE TO DRIVE THE CAR IN BAD WEATHER OR ON ROUGH ROAD. I HAVE BORROWED A CAR TO DRIVE DURING SNOW ETC. BRAKES GO TO THE FLOOR AND DO NOT WORK DEFINITELY ONCE ABS SYSTEM IS ACTIVATED. BRAKES ON A DAILY BASIS CONTINUALLY GO TO THE FLOOR AND DO NOT GRAB ONCE APPLIED. BRAKES ARE WORKING DAY TO DAY DRIVING ON DRY SMOOTH ROADS, BUT TYPICALLY THEY GO TO THE FLOOR AND YOU CAN FINALLY STOP WITH AMPLE SPACE ALLOWED. WHEN BRAKE IS APPLIED, YOU FEEL AN INITIAL GRAB, THEN LET GO, PROPELLED FORWARD, AND THEN THE FINAL GRAB ONCE PETAL IS AT THE FLOOR. THIS IS UNPREDICTABLE AND UNCOMFORTABLE TO BE USING BRAKES IN BUMPER TO BUMPER TRAFFIC LET ALONE DAY TO DAY DRIVING STOPPING BEHIND ANOTHER CAR. MUST ALWAYS LEAVE LOTS OF STOPPING DISTANCE IN FRONT OF THE CAR FOR ENOUGH SPACE TO STOP. BRAKES AT TIMES HAVE TO BE PUMPED TO GET ANY PRESSURE. ALL INSPECTIONS ARE UP TO DATE, AND BRAKE PARTS ARE NEW (PADS, ROTORS, MASTER CYLINDER) AND REPEATEDLY CHECKED OVER LAST FEW YEARS. IT HAS COME TO THE POINT I CANNOT DRIVE THE CAR IN THE WINTER. I CANNOT AFFORD A CAR PAYMENT. MINE CAR IS PAID FOR. AND MY CAR IS KEPT IMPECCABLE AND MAINTAINED CONSTANTLY. I WANT MY CAR FIXED. I LOVE MY CAR. THIS HAS BEEN ONGOING FOR SOME TIME NOW AND EVERY GARAGE ASSURES ME MY BRAKES ARE SOFT BUT NOTHING WRONG THAT THEY CAN FIND AFTER HOURS AND HOURS AT DIFFERENT REPAIR SHOPS. WHAT IS BEING DONE TO REMEDY THIS? I DO NOT HAVE SCANNING ABILITIES FOR REPAIR RECEIPTS TO BE UPLOAD

Air Bags
Filed Mar 10, 2017PA

I WAS NOTIFIED OF MY AIRBAG TO BE REPLACED JULY 2006, AND I AM STILL WAITING.

Air Bags
Filed Mar 9, 2017OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Mar 4, 201775,000 milesMI

EXTENDED BRAKING DISTANCE THIS IS NOW THE SECOND TIME THIS HAS HAPPENED TO MY CAR, THE FIRST TIME WAS LAST WINTER. IT WAS A LITTLE SLIPPERY ON THE ROADS SO I WAS NOT AT ALL GOING FAST, COMING TO A STOP SIGN IN MY NEIGHBORHOOD BRAKING, THE ANTILOCK BRAKES KICKED IN, MADE A LITTLE NOISE, I STOPPED AND THEN WENT ON MY WAY. THE NEXT TIME I CAME TO STOP AFTER THAT I COULD BARELY STOP AND HAD TO PRESS MY FOOT TO THE FLOOR TO DO SO. IT WAS LIKE IT WANTED TO STOP AT THE NORMAL TIME BUT THEN RELEASED A LITTLE TO HAVE MY FOOT GO ALL THE WAY DOWN TO THEN STOP. I TOOK IT TO THE LOCAL NEIGHBORHOOD AUTO PLACE, AND THEY DIDN'T KNOW WHAT IT COULD BE BUT THEY BLEED THE BRAKES AND DID SOMETHING ELSE THAT ACTUALLY FIXED IT. FAST FORWARD TO THIS YEAR DECEMBER, SAME THING, TURNING INTO A STORE PARKING LOT, SO AGAIN GOING SLOW, SLIPPERY OUT, ANTI LOCK BRAKES KICK IN. I DIDN'T THINK ANYTHING OF IT BECAUSE THE CAR HAD BEEN FIXED LAST YEAR. HOWEVER, WHEN I WENT TO PARK I ALMOST CRASHED RIGHT INTO THE FRONT OF THE STORE BECAUSE I WAS NOT PREPARED TO NOT STOP ON TIME. I WAS ABLE TO STOP FINALLY, SCARED TO DEATH. TOOK IT BACK TO THE SAME PLACE THEY STILL CAN'T FIGURE IT OUT AND TRIED WHAT THEY DID LAST TIME BUT IT DIDN'T WORK. AROUND THIS SAME TIME I CAME ACROSS THE ARTICLE ABOUT THE INVESTIGATIVE RECALL ABOUT THIS VERY ISSUE, FORWARDED IT TO THE LINCOLN MERCURY DEALERSHIP I GOT MY CAR FROM AND WAS TOLD YES THEY KNOW WHAT IT IS AND HAVE HAD TO REPAIR SEVERAL ALREADY THIS WINTER BUT SINCE IT IS NOT AN AC

Service BrakesCrash
Filed Mar 1, 2017140,000 milesMA

WHEN THE ABS ENGAGES FOR ANY REASON, NO MATTER HOW MINUTE THE EVENT WAS, MY BRAKE PEDAL SINKS ALL THE WAY TO THE FLOOR AND I DO NOT STOP. I RECENTLY REAR ENDED SOMEONE (THANKFULLY IT WAS NOT A BIG DEAL) AND IT WAS BECAUSE IT WAS RAINING AND A LITTLE BIT SLIPPERY. MY ABS ENGAGED AND INSTEAD OF THE CAR STOPPING, I CONTINUED MOVING AT THE SAME (ALBEIT SLOW) SPEED, UNTIL THE CAR IN FRONT OF ME WAS TAPPED, DESPITE ME SLAMMING ON THE BRAKE. AFTER, I ACTUALLY HAD TO PULL OVER AND PUMP MY BRAKES FOR THEM TO WORK PROPERLY AGAIN! IT IS WINTER HERE IN NEW ENGLAND AND I NOW HAVE TO KEEP A SIGNIFICANT DISTANCE BETWEEN MYSELF AND CARS IN FRONT OF ME TO ACCOMMODATE FOR THIS INSANE, DANGEROUS SITUATION. NOTHING IS WRONG WITH MY BRAKES THEMSELVES, THEY HAVE BEEN REPLACED AND THE FLUID LEVELS ARE NORMAL. EVERY TIME MY ABS ENGAGES, I HAVE TO GO THROUGH THE PROCESS OF PUMPING MY BRAKES BACK UP. THIS NEEDS TO BE RECALLED!!!!! THIS IS DANGEROUS! IT HAS BEEN HAPPENING FOR SEVERAL YEARS NOW BUT NO PROBLEM COULD EVER BE FOUND WITH MY BRAKES. I'VE JUST LEARNED TO KEEP A SIGNIFICANT DISTANCE. I CANNOT REMEMBER WHEN IT FIRST TOOK PLACE, BUT I WOULD GUESS IT STARTED IN 2015.

Air Bags
Filed Feb 28, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 27, 2017PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED ON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Feb 17, 2017FL

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Feb 11, 201777,000 milesMI

ON 02-09-2017 I WAS ON MY WAY HOME FROM WORK AND WHEN I WAS SLOWING DOWN TO STOP AT A RED LIGHT TO TURN RIGHT ON A TWO LANE RURAL HIGHWAY THAT HAS THE MAX SPEED OF 55 IS WHEN THE BRAKE PEDAL STARTED TO FEEL LIKE IT WAS PULSATING AND SPONGY AND THEN IT WENT TO THE FLOOR AND I HAD TO PUSH THE PEDAL HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION. I TRIED PUMPING IT TO SEE IF IT WOULD BRING THE PEDAL BAKE UP BUT IT NEVER DID. AND THE BRAKE PEDAL STAYED THAT WAY UNTIL I GOT IT HOME. THERE ARE NO LEAKS OF ANY KIND FROM THE BRAKE SYSTEM AND I WAS TOLD AT THE DEALERSHIP THAT IT SOUNDED LIKE IT WAS THE HYDRAULIC CONTROL UNIT BECAUSE THEY HAVE HAD PEOPLE COME IN BEFORE WITH THE SAME PROBLEM.

Service Brakes
Filed Feb 9, 201770,000 milesPA

WHEN DRIVING AND A POTHOLE IS STRUCK, BRAKES GO OUT COMPLETELY FOR A FEW SECONDS. AS A WHOLE, THE BRAKES NOW OPERATE AT ONLY APPROX. 25% EFFECTIVENESS. THE ISSUE WAS CONFIRMED TO BE RELATED TO THE HYDRAULIC CONTROL UNIT (HCU) BY ALLSTATE INSURANCE CO., WOLTZ AND WIND FORD (LOCAL DEALER), AND APEX AUTOBODY (LOCAL AUTOBODY).

Air Bags
Filed Feb 8, 2017FL

I HAVE BEEN TO THE FORD DEALER IN OCALA FL YESTERDAY @ THEY WOULD NOT TALK TO ME @ THIS MATTER NEEDS FIXED WHAT GIVES THE FORD MOTOR COMPANY WAYS TO PUSH ME AWAY AS THEY DON'T CARE I'M UPSET ABOUT THE RECALL MATTER WITH MY VEHICLE I JUST WANT TO KNOW I'M DRIVING A SAFE CAR TODAY SO NOW I WANT U ALL TO GIVE ME SOME ANSWERS TO ALL OF THIS@NOW

Air Bags
Filed Feb 3, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/09/17*LJ *CN

Service Brakes
Filed Feb 2, 2017112,000 milesLA

AFTER HITTING A PATCH OF WATER AND BRAKING THE BRAKES WENT OUT. DEALER IS REPORTING TO ME THAT THE ABS HYDRAULIC CONTROL UNIT IS SUSPECTED AS THE ISSUE.

Service Brakes
Filed Feb 2, 2017121,131 milesPA

WHILE DRIVING ON A CITY STREET AND BRAKING TO STOP AND SLOW DOWN, BRAKE PEDAL WENT TO THE FLOOR. WAS ABLE TO BRING THE VEHICLE SAFELY TO A STOP WITHOUT ACCIDENT. THE VEHICLE WAS TOWED TO A NEARBY DEALER WHO CHECKED THE BRAKES FOR AIR IN THE LINE AND THEN DETERMINED THAT THE MASTER CYLINDER WAS DEFECTIVE AND NEEDED REPLACED. MASTER CYLINDER WAS REPLACED AND CORRECTED THE PROBLEM. *TR

Service Brakes
Filed Jan 28, 2017121,535 milesMN

WHEN ATTEMPTING TO STOP ON A CITY STREET, AT AN INTERSECTION, THE BRAKE PEDAL WENT TO THE FLOOR REQUIRING ME TO USE THE EMERGENCY BRAKE TO STOP. EVEN DOING THIS, WE WOUND UP IN AN ONCOMING TRAFFIC LANE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND THE BRAKES WERE REPAIRED. I HAVE A SERVICE ORDER FROM THE PRIVATE REPAIR SHOP DESCRIBING WHAT WAS DONE TO REPAIR THE SYSTEM.

Service Brakes
Filed Jan 27, 201770,000 milesCA

MY CAR HAS ON SEVERAL OCCASIONS LOST BRAKE PRESSURE AFTER GOING OVER A BUMP OR SOME HARD ROAD CONDITIONS. THE FIRST TIME IT HAPPENED I HAD MY BRAKES CHANGED BECAUSE I THOUGHT THEY WERE NOT GOOD. THE SHOP, FIRESTONE (LOS ANGELES, CA) MADE SEVERAL ATTEMPTS TO GET RID OF THE SOFTNESS AND GOING TO THE FLOOR HALF WAY, BUT NOT UNTIL THEY BLED THE BRAKES FOR THE 2ND TIME DID IT SEEMS TO WORK. SECOND TIME I WAS IN MEXICO AND THE BRAKES WERE GREAT - THEN I WENT OVER A LARGE SPEED BUMP AND MY BRAKES ALL OF A SUDDEN WENT COMPLETELY SOFT. I TOOK IT TO A SHOP AND THEY SAID THE BRAKES WERE FINE. THEY BLEED THE BRAKES AND THINGS SEEMED GOOD AGAIN. THE THIRD TIME IT HAPPENED I WENT OVER A POTHOLE AND AGAIN THE BRAKES WENT FROM GOOD TO TOTALLY SOFT AGAIN. I TOOK THE CAR TO MARINA FORD DEALERSHIP AND THEY TOLD ME THAT IT WAS THE HYDRAULIC CONTROL UNIT AND TOLD ME THAT IT WOULD BE A $1,600 REPAIR. I WAS SHOCKED AND TOLD THEM I THINK THERE IS SOMETHING TERRIBLY WRONG WITH THIS UNIT BECAUSE I HAVE GONE THROUGH A LOT OF TROUBLE WITH THESE CARS BRAKES. THEY SAID THEY CAN FIX IT, BUT I DIDN'T HAVE $1,600 AT THE TIME TO SPEND. SO I BLEED THE BRAKES MYSELF AND CHANGED THE ROTORS AND PADS MYSELF. AFTER THREE TIMES BLEEDING ALL FOUR BRAKE LINES - IT SEEMED GOOD AGAIN, BUT WHEN I AM AT A LONG LIGHT THE BRAKES START TO GO DOWN TO ABOUT HALF WAY AND THE CAR STARTS SLOWING MOVING UNTIL I PUMP THE BRAKES. I REALLY THINK FORD SHOULD REPLACE THIS. IT IS DANGEROUS AND IT IS THEIR ERROR I BELIEVE. IT IS A LEMON

Air Bags
Filed Jan 23, 2017FL

NOW I WANT SOME INFORMATION ABOUT MY VEHICLE MERCURY MILAN 2007 VIN#[XXX] @WHY IS IT OTHER VEHICLES GET THERE RECALLS DONE@DON'T I'VE TOLD YOU I'VE HAD 4 TIMES A VERY CLOSE HEAD-ON COLLISION I WANT TO DRIVE SAFE SO IF YOU CAN'T FIX OR REPLACE MY AIRBAG COULD YOU HELP ME IN GETTING A VEHICLE AT THE SAME PRICE OF MY VEHICLE@HAS NO RECALLS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed Jan 18, 2017148,000 milesKS

TWO OCCURRENCES OF FAILED BRAKES. THE FIRST OCCURRED IN A HIGHWAY CONSTRUCTION ZONE GOING OVER THE ROUGH ROAD. VEHICLES IN FRONT HAD BEGUN TO SLOW IN FRONT OF ME, REQUIRING THE BRAKES TO BE APPLIED. AFTER AN ESTIMATED HALF SECOND OF INITIAL BRAKING, THE PEDAL WENT TO THE FLOOR AND LOST NEARLY ALL BREAKING CAPACITY. AFTER LETTING OFF THE PEDAL AND REAPPLYING SEVERAL TIMES THE BRAKES RECOVERED ENOUGH TO SLOW THE CAR. ESTIMATED SPEED AT TIME OF INITIAL BREAKING WAS 50-55 MPH. THEY DID NOT FULLY RECOVER TO FULL CAPACITY UNTIL A SEVERAL MORE BREAKING CYCLES. THE SECOND OCCURRED WHILE TURNING ONTO A ROUGH TURN LANE ADJACENT TO THE HIGHWAY TRAVELING AT ABOUT 65 MPH. AFTER A MOMENT OF INITIAL BRAKING, THE PEDAL WENT TO THE FLOOR AND HAD ZERO BRAKING CAPACITY. THE CAR CONTINUED TO COAST AS I WAS APPLYING THE EMERGENCY BRAKE BUT CAUSED THE CAR TO RUN THROUGH THE INTERSECTION AT ABOUT 55-60 MILES AN HOUR. THE CAR IS CURRENTLY AT THE FORD DEALER, DIAGNOSED AS A FAILED ABS HYDRAULIC CONTROL UNIT.

Air Bags
Filed Jan 17, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jan 13, 201792,000 milesPA

IN 2016 ON A WINTRY DAY I HAD AN ABS EVENT AND THE PEDAL FELL TO THE FLOOR. IT CAME UP AGAIN BY ITSELF HOURS LATER. JANUARY 10TH 2017 HAD ANOTHER ABS EVENT AND THE PEDAL FELL TO THE FLOOR. IT COST ME $387.00 TO FIX IT. THE ABS SYSTEM HAS A SAFETY ISSUE AND I URGE YOU TO PLEASE TAKE A LOOK AT THIS. HUNDREDS OF PEOPLE HAVE HAD THIS PROBLEM. TAKATA RECALL FORD SENT ME A LETTER STATING I HAVE TAKATA BUT THEY HAVEN'T FIXED IT.

Air Bags
Filed Jan 12, 201770,000 milesPA

WHEN WE PRESS ON THE BRAKES, WE NEED TO PRESS VERY HARD ALL THE WAY TO THE GROUND. WE PULL OVER AND TURN VEHICLE OFF AND RESTART IT. THIS HAS HELPED IN THE PASS BUT NO LONGER, WE ARE AFRAID TO DRIVE IT. WE HAVE TAKEN TO A FEW GARAGES AND SAID BRAKES ARE FINE. TODAY IT'S AT A FORD DEALER BEING CHECKED OUT. THIS IS OUR DAUGHTERS CAR FOR COLLEGE SHE IS TERRIFIED TO DRIVE IT, SHE SAID IT REALLY DOESN'T WANT TO STOP, AND GETTING MUCH WORSE. YOUR HELP IN THIS MATTER IS VERY MUCH APPRECIATED. THIS HAPPENS ON BACK ROADS AT STOP SIGNS AND RED LIGHTS. ALSO GETTING OFF HIGHWAY WHEN I HAD TO MAKE A SUDDEN STOP. THIS STARTED IN APRIL OF 2016 AND GETTING WORSE.

Service Brakes
Filed Jan 12, 201728,000 milesOH

ROADS WERE SNOW COVERED AND WHEN WENT TO BRAKE, THE PEDAL WENT TO THE FLOOR. THE ABS DID NOT KICK IN BUT HAD NO BRAKES. PUMPED SEVERAL TIMES BUT PEDAL WOULD JUST GO TO THE FLOOR. THIS IS AS REPORTED BY MY MOTHER.

Air Bags
Filed Jan 12, 2017MD

TAKATA RECALL/ WE RECEIVED A LETTER FROM FORD IN JULY 2016 ADVISING OF THIS RECALL. THE LETTER STATED WE WOULD BE ADVISED BY FORD WHEN THE PARTS WOULD BE AVAILABLE. TO THIS DATE WE HAVE HEARD NOTHING. WE ARE SENIOR CITIZENS AND THIS IS OUR ONLY CAR AND WE NEED TO USE THIS FOR OUR DAILY NEEDS. PLEASE ADVISE ASAP WHAT WE CAN DO TO REMEDY THIS SITUATION. THANK YOU. *TR

Service Brakes
Filed Jan 10, 201780,000 milesIL

WHILE DRIVING STRAIGHT ON AN ICY ROAD, BRAKE PEDAL WENT TO FLOOR AND LOST BRAKING - PUMPING THE BRAKES HELPED RESTORE BRAKING ENOUGH TO GET IT TO REPAIR SHOP 1 BLOCK AWAY - REPLACED ABS BRAKE CYLINDER AT COSTS OF MORE THAN $1000 DEC 2015. *TR

Service Brakes
Filed Jan 9, 201755,000 milesCT

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES DID NOT DECELERATE THE VEHICLE EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 04/05/17*LJ** UPDATED 09/14/17*LJ *JS *AS

Structure › BodyCrash
Filed Jan 6, 2017120,000 milesID

I WAS DRIVING FORWARD AT ABOUT 15 MPH ON A SNOW COVERED ROAD (RESIDENTIAL CITY STREET). I CAME UPON AN UNCONTROLLED INTERSECTION WHEN I NOTICED A CAR COMING FROM MY RIGHT SIDE, I THEN ATTEMPTED TO SLOW DOWN AND STOP. WHILE TRYING TO SLOW DOWN MY BRAKE PEDAL LOST ALL PRESSURE AND WENT TO THE FLOOR, CAUSING AN INABILITY TO SLOW DOWN PROPERLY. RESULTING IN MY CAR HITTING THE REAR DRIVER SIDE OF THE OTHER CAR IN THE MIDDLE OF THE INTERSECTION. MY BRAKE PEDAL HAS LOST PRESSURE 3 TIMES PREVIOUSLY ALL IN THE SAME WINTER CONDITIONS (SNOW AND ICY ROAD) AND WHILE TRYING TO SLOW DOWN. I TOOK MY CAR TO 2 DIFFERENT MECHANICS, WITH NO ISSUES FOUND WITH THE BRAKE SYSTEM. 1 OF THE PREVIOUS TIMES I HAD TO USE MY EMERGENCY BRAKE FOR THE CAR TO STOP COMPLETELY THE OTHER 2 TIMES TOOK AN EXTENDED AMOUNT OF TIME FOR THE CAR TO STOP. WHEN MY BRAKE PEDAL LOSES PRESSURE I IMMEDIATELY PARK MY CAR, THE PRESSURE ON THE BRAKE PEDAL WITH GO BACK TO NORMAL AFTER LETTING THE CAR SIT FOR AT LEAST 5 HOURS IF NOT LONGER.

Service Brakes
Filed Jan 5, 201770,000 milesOH

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING AT ANY SPEED, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ALL THE WAY DOWN BUT NOT CLEAR TO THE FLOORBOARD THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 03/03/17*LJ *TR

Air Bags
Filed Jan 5, 2017FL

I LIVE IN A WARM STATE OF FLORIDA AT 16360 NE 51ST TERRA FL 32113 @ I'M HANDICAP NOW PLEASE HELP ME DRIVE A SAFE AUTO TODAY I'VE HAD MY NOTICE SINCE 7/20/16 @ I'LL HAD 4 CLOSE HEAD-ON COLLISIONS SINCE I'VE HAD MY NOTICE @ PLEASE HELP ME AS A HANDICAP DRIVE A VEHICLE SAFE TODAY PLEASE????????????????@ HAVE A HEART TO DO THE RIGHT THING FROM ME ASKING YOU OK

Service Brakes
Filed Jan 5, 201730,000 milesNE

SOFT BRAKE PEDAL BRAKE PEDAL WILL GO SOFT WHEN THE ABS SYSTEM ACTIVATES AND WILL CONTINUE TO BE SOFT FOR A PERIOD OF TIME. FIRST EXPERIENCED THIS IN WINTER 2015/2016 AND BRAKE WAS SOFT FOR SEVERAL DAYS AFTER ABS SYSTEM ACTIVATED DUE TO SNOW ON THE GROUND. AFTER SEVERAL DAYS THE BRAKES WENT BACK TO NORMAL. HOWEVER AGAIN THIS WINTER 2016/2017 THE ABS WAS ACTIVATED IN DECEMBER 2016 AND THE BRAKES WENT SOFT AND CONTINUE TO BE SOFT TO DATE. I HAVE TO DOUBLE PUMP MY BRAKES SEVERAL TIMES IN ORDER FOR THE BRAKES TO ACTIVATE WITHOUT HAVING TO PUSH MY BRAKE PEDAL ALL THE WAY TO THE FLOOR. I HAVE NOT HAD ANY ACCIDENTS BUT CONSIDER THIS A HUGE SAFETY HAZARD AND A DEFECT RELATED TO THE MANUFACTURING OF THE VEHICLE. *TR

Service Brakes
Filed Dec 30, 2016138,000 milesTX

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED THREE OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

Service Brakes
Filed Dec 29, 201696,000 milesIL

SEVERAL TIMES OVER THE YEARS I HAVE NOTICED WHILE BREAKING THE PEDAL GOES SOFT. IT HAPPENS SPORADICALLY. WHEN IT HAPPENS WE CHECK BREAK FLUID LEVEL WHICH IS ALWAYS GOOD. WHEN HEARING ABOUT THE CURRENT INVESTIGATION, IT ALL MAKES SENSE. I BELIEVE MY CAR HAS A DEFECT WITH THE ANTI-LOCK SYSTEM.

Service Brakes
Filed Dec 29, 20165,000 milesPA

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE OPERATING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE ABS INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT IMMEDIATELY STOP. THE BRAKE PEDAL EXTENDED TO THE FLOOR AND THE BRAKING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS WAS FAULTY. THE ABS MODULE WAS REPLACED, BUT THE FAILURE CONTINUED. THE MODULE WAS REPLACED WITH THE MANUFACTURER'S UPDATED MODULE AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

Service Brakes
Filed Dec 29, 201695,000 milesMI

I DRIVE A 2007 MERCURY MILAN, AND I EXPERIENCED A LOW BRAKE PEDAL AFTER AN ABS EVENT. I WAS TRAVELING AT 25 MPH AND WAS APPROACHING A TRAFFIC LIGHT THAT WAS CHANGING TO RED. I APPLIED THE BRAKES TO STOP AND SLID ON A PATCH OF ICE. MY ABS KICKED IN AND IMMEDIATELY AFTERWARDS MY BRAKE PEDAL FELL TO THE FLOOR. I WAS ABLE TO CONTINUE DRIVING, HOWEVER, I FELT VERY UNSAFE. WHEN PRESSING THE BRAKE PEDAL THERE WAS A SPLIT SECOND OF PRESSURE AND THEN THE PEDAL WOULD FALL TO THE FLOOR. I WAS ABLE TO STOP, HOWEVER, MY STOPPING DISTANCE INCREASED GREATLY. I WAS ABLE TO GET WHERE I WAS GOING BUT I PARKED THE CAR AFTER AND REFUSED TO DRIVE IT. THIS SAME THING HAPPENED TO ME ABOUT A YEAR AGO, BUT AFTER A DAY THE PEDAL CAME BACK AND SEEMED TO BE OPERATING CORRECTLY. I HAD A BRAKE MAINTENANCE DONE, AND EVERYTHING LOOKED FINE. I ASSUMED MAYBE IT WAS A FLUKE. SINCE THAT TIME I HAVE REPLACED ALL PADS AND ROTORS, SO WHEN THIS EVENT HAPPENED AGAIN I KNEW IT HAD TO BE SOMETHING ELSE. I LOOKED AROUND A LITTLE BIT AND IT APPEARS I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAD THE ABS PUMP REPLACED ABOUT A WEEK AGO, AND SO FAR IT SEEMS TO BE WORKING. THE MECHANIC THAT REPLACED THE PUMP MADE THE CAR GO INTO AN ABS EVENT AND THE BRAKE PEDAL STAYED STIFF. I DO NOT KNOW IF THIS IS THE FIX OR NOT, BUT IT BROUGHT MY BRAKE PEDAL BACK FOR THE TIME BEING. I SINCERELY HOPE NHTSA INVESTIGATES. FINDING YOURSELF WITH A LOW BRAKE PEDAL IS TERRIFYING, ESPECIALLY IN WINTER. *TR

Service Brakes
Filed Dec 29, 201679,933 milesMI

MUSHY BRAKES BOTH WHILE STATIONARY AND IN MOTION ~ TWICE IN 2016. FRONT AND REAR BRAKE PADS WERE REPLACED ON 01/18/2016. ABS CONTROL MODULE WAS REPLACED ON 12/23/2016.

Service Brakes
Filed Dec 29, 201630,331 milesPA

I AM THE OWNER OF A 2007 MERCURY MILAN.IN JANUARY OF 2013 ONE OF MY FRONT WHEELS HIT A SMALL BUMP IN THE ROAD WHILE BRAKING WHICH CAUSED THE ABS SYSTEM TO ENGAGE. IMMEDIATELY AFTERWARDS MY BRAKE PEDAL WENT TO THE FLOOR. I TOOK IT TO THE DEALER AND THEY REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER, WHICH WERE BOTH COVERED UNDER THE EXTENDED WARRANTY. HOWEVER THEY ALSO SAID THAT MY FRONT AND REAR ROTORS AND BRAKE PADS WERE RUINED AND ALL MUST BE REPLACED. THIS WAS NOT UNDER WARRANTY. THE PRICE TAG FOR THIS WAS $604.51. I WAS TOLD IF I GOT THE WORK DONE ELSEWHERE I WOULD VOID THE WARRANTY. SO I PAID THE $604.51. IN JUNE 2016 WHILE GOING DOWN A STEEP HILL I HAD TO BRAKE LIGHTLY WHEN ONE OF MY FRONT WHEELS HIT A SMALL POTHOLE, THE ABS ENGAGED AND AGAIN MY BRAKE PEDAL IMMEDIATELY WENT TO THE FLOOR AGAIN. RESEARCHING THE PROBLEM I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2007 MILAN'S AND FUSIONS. THE ABS PUMP IS DESIGNED POORLY AND THE VALVES TEND TO STICK AFTER AN ABS EVENT. FURTHER RESEARCH REVEALED THAT FORD HAS KNOWN ABOUT THIS PROBLEM SINCE 2007 AND CHOSE TO DO NOTHING ABOUT IT. THIS TIME THE COST TO FIX IT COST $112.80. THE DEALER ALSO TOLD ME IF IT HAPPENS AGAIN THE 'HCU/ECU' UNIT WILL HAVE TO BE REPLACED AT A PRICE OF $1900. I AM SURE THAT THIS PRODUCT DEFECT HAS BEEN WELL KNOWN AND DOCUMENTED BY FORD. I'VE PAID A TOTAL OF $717.31 FOR A PROBLEM THAT FORD HAS KNOWN ABOUT FOR THE BETTER PART OF NINE YEARS. I WOULD LIKE TO BE COMPENSATED FOR THESE CHARGES. I WROTE A LETT

Air Bags
Filed Dec 28, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Dec 28, 2016FL

I'VE HAD 4 DIFFERENT TIMES A VERY CLOSE HEAD-ON COLLISION @ I'VE HAD MY RECALL NOTICE SINCE 7/20/2016 @NO RESULTS OF THE MATTER TAKEN CARE OF SO PLEASE HELP ME TO DRIVE SAFE MY I GET A REPLACEMENT AIRBAG FOR MY MERCURY MILAN 2007@NOW

Service Brakes
Filed Dec 28, 2016165,000 milesIN

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL AT APPROXIMATELY 35 MPH AND ATTEMPTING TO STOP AT A RED LIGHT, THE BRAKE PEDAL WENT ALL THE WAY DOWN TO FLOOR. THE CONTACT HAD TO PUMP THE PEDAL SEVERAL TIMES BEFORE THE VEHICLE CAME TO A STOP. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED MULTIPLE TIMES DURING COLD TEMPERATURES OR AFTER DRIVING OVER A BUMP IN THE ROAD. THE VEHICLE HAD BEEN TAKEN TO AN INDEPENDENT MECHANIC BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.

Air Bags
Filed Dec 28, 2016FL

NOW I OWN A MERCURY MILAN @ CUZ OF THE YEAR MAKE @ MODEL IS IT STILL GOING TO GET A REPLACE AIRBAG FOR MY VEHICLE NOW GET BACK TO ME SOON OK @ I'M HANDICAP

Service Brakes
Filed Dec 28, 201670,000 milesMI

BRAKE PEDAL AT TIMES GOES ALL THE WAY TO THE FLOOR AND VEHICLE WILL NOT STOP. THIS SEEMS TO OCCUR AFTER HOTTING A RUT OR POTHOLE, OR THE ABS SYSTEM KICKS IN. VERY UNSAFE TO DRIVE WHEN THIS HAPPENS.

Service Brakes
Filed Dec 28, 2016OH

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING AT ANY SPEED AND WHEN THE BRAKE PEDAL WAS APPLIED, IT TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED IT AS HAVING A HYDRAULIC PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Service Brakes
Filed Dec 28, 201665,000 milesMI

BRAKES WENT TO THE FLOOR AND I SLID THROUGH A STOP SIGN. MY HUSBAND INFORMS ME THE BRAKES HAVE BEEN LIKE THIS FOR MONTHS. I USUALLY DON'T DRIVE THIS CAR, BUT I DID THAT DAY, AND WILL NOT DRIVE IT NOW, IT IS NOT SAFE. OUR MECHANIC IS STUMPED; BLED THE BRAKES, AND REPLACED EVERYTHING. STILL GOING TO THE FLOOR.

Service Brakes
Filed Dec 28, 201687,000 milesOH

12/9/16 AFTER ABS ACTIVATED ON ICE, THE BRAKE PETAL WENT TO THE FLOOR. NOW IT TAKES SEVERAL PUMPS OF THE BRAKES TO STOP QUICKLY. ALSO, IT CAN START TO ROLL BACK WHEN STARTING THE CAR IF THE BRAKE PETAL ISN'T FIRMLY PRESSED DOWN. CAR AT FORD DEALER NOW. THEY SAID IT NEEDS A NEW HYDRAULIC CONTROL UNIT WHICH ISN'T BEING MANUFACTURED.

Service Brakes
Filed Dec 28, 2016108,000 milesNY

I LOOSE ANTI LOCK BRAKES COMPLETELY/PARTIALLY WHEN STOPPING SUDDENLY. THE BRAKES BECOME VERY "LOOSE" MEANING ALL THEY WAY TO THE FLOOR. I NOTICED THIS STARTING LAST YEAR, THEN AGAIN THIS YEAR.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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