NHTSA attached 2 advisories to recalls on this vehicle. Advisories apply to specific production runs — check your VIN with the manufacturer or at nhtsa.gov/recalls before driving it.
When it fails
06500065,000 milesMedian miles at failure
37 complaints record an odometer reading. Failures cluster around 50,000–60,000 miles.
Most common 2011 Mercedes-Benz ML350 problems
59 of the 111 complaints (53%) are about the airbags.
Component
Reports
Crashes
Fires
Injuries
Air Bags · airbags
59
3
0
4
Electrical System
12
1
2
0
Service Brakes, Hydraulic · brakes
8
0
0
0
Service Brakes · brakes
8
1
0
1
Engine
6
1
0
0
Power Train · transmission
4
2
0
1
Vehicle Speed Control · throttle and acceleration
2
0
0
0
Unknown or Other
2
0
0
0
Seats
2
0
1
1
Exterior Lighting · headlights
2
0
0
0
3 safety recalls
Part 573 reports
Service Brakes, Hydraulic › Power Assist › Vacuum24V298000Do not drive
Filed Apr 26, 202415,604 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Risk. Reduced brake performance or brake failure can increase the risk of a crash.
Remedy. Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
Service Brakes, Hydraulic › Power Assist › Vacuum22V315000Do not drive
Filed May 9, 2022350,294 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Risk. Reduced brake performance or brake failure can increase the risk of a crash.
Remedy. Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
Air Bags › Frontal › Driver Side › Inflator Module16V081000
Filed Feb 11, 2016711,159 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Service Brakes, Hydraulic
Filed Sep 28, 2026129,000 milesPA
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop at the stop sign. The contact swerved to the right and struck the curb. The vehicle was then driven to the residence. The manufacturer was made aware of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The failure mileage was approximately 129,000.
Engine
Filed Jul 22, 202688,000 milesPA
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while driving approximately 60–65 MPH, the brake pedal was depressed and the vehicle started sliding. The contact stated that the vehicle stalled. The brake warning light was illuminated. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.
Service Brakes, Hydraulic
Filed Apr 22, 2026NY
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while the vehicle was parked and turned off, there was brake fluid leaking from the vehicle with the BRAKE warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.
Service Brakes, Hydraulic
Filed Mar 4, 2026111,000 milesCA
The contact owns a 2011 Mercedes-Benz ML350. While the daughter was driving at an unknown speed, several unknown warning lights illuminated on the instrument cluster. The driver heard an abnormal hissing or squeaking sound while depressing the brake pedal. The vehicle was driven back to the residence. The contact’s son then drove the vehicle to a shopping center, and when the brake pedal was depressed, the brake warning light illuminated, and the vehicle unexpectedly entered SAFE Mode. The contact was unable to shift to drive(D). The brake pedal was depressed and went to the floorboard. The vehicle was towed to a dealer. The vehicle was not yet diagnosed or repaired. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The contact stated that the dealer had inspected the brake booster, but no parts were replaced. The contact related the brake failure to the recall. The manufacturer was informed of the failure. The failure mileage was approximately 111,000.
Service Brakes
Filed Sep 21, 2025SC
Corroded brake lines. This is a well known issue for many ML350s built during this time period. This car was built with steel brake lines that easily corrode and present a serious safety issue. While driving a few months ago, the car suddenly lost the ability to brake because a line rusted completely through. The mechanic noted the lines are rusted in many other places as well. Mercedes refuses to correct this under warranty.
Service Brakes
Filed Jul 24, 2025NJ
ABS Pump defective. Dealer refuses to replace this safety item.
Electrical System
Filed Mar 11, 2025CA
I believe the electrical system may be defective as ever since I have had it the light bulbs frequently have to be changed. We own three vehicles in my households (the other 2 are non-Mercedes) and none of my other vehicles do this. The latest issue with the electrical system is that the rear tail lamp and power lift gate. I was told there was water that was getting in from somewhere but mechanic could not find where. I need a new SAM module and that is why my power lift gate motor does not work. As I did some research online, the same exact problem was recalled on a the same model but the 2009 model and I have the 2011 model. I believe my car should be part of the same recall which I believe is Mercedes recall number 2009030003. That appears to be a faulty seal around the rear tail lamp assembly. I believe this is a manufacturer's defect that should be covered and would likely explain why I have had to change out light bulbs so many times over the years.
Service Brakes
Filed Sep 6, 2024MA
I was driving locally and when I put on the brakes for a car exiting a street. Immediately my car sensor went on and my car brakes started to fail. It was a very scary situation. This is a known problem with Mercedes. Mercedes has a recall for the brake booster but will not fix the booster without the brake like being fixed. I have reached out to foreign motor car dealerships and this issue with the brake line is a known problem and a safety issue but Mercedes is not taking responsibility for this issue that can kill someone for their parts that are corroding and rotting. Mercedes too years to take responsibility for the brake booster which can kill people and now they are not taking responsibility for their brake line issues that again can injure and kill people.
EngineCrash
Filed Jun 12, 2024CA
An Exhaust recycle hose cracked; causing cabin to fill with carbon dioxide. Driver, (me) became disorented.. ran off right shoulder, ran into center divider cement, before rearending truck. Engine light later came on indicating (HVOC?) ERROR Mechanic was able to locate leak and repair. Vehicle now performing properly. A DEFECT THAT ALLOWS CARBON DIOXIDE INTO THE PASSENGER CABIN, IS A SERIOUS AND LIFE THREATENING SITUATION.
Vehicle Speed Control
Filed Apr 24, 2024TN
My vehicle jerks back and forth at low acceleration, and it often goes into limp mode which makes the vehicle only drive at around 20 mph at most. I was on the highway, when this happened. I have a 722.9 transmission, and this is a common problem. Why is the snapping recalled? I have had a checked with Mercedes-Benz of music City when I had gotten my recall work done, and they said that it just needs a whole new transmission. They said that they had never seen an issue like this. They want $16,000. I have been reading and reading and reading I don't know how they have not seen the issue when it's very very common. Again my question is, why has this not been recalled? There are soldering issues for a speed solenoid sensor, and the TCU it makes it go bad. What is going on, and why has this issue not been addressed? I have two toddlers that I drive in my vehicle every single day. God forbid we're not so lucky next time. The only reason why we did not get hit this time, is because we were on the highway at a slow hour of the day. My son is disabled and we are on the highway and in the car a whole lot. If this happens during rush hour, we will be no doubt smacked into by another vehicle.
Service BrakesCrash1 injured
Filed Oct 4, 2023NY
The contact owned a 2011 Mercedes-Benz ML350. The contact stated that while driving at 30 MPH, the brake pedal was depressed but the vehicle failed to respond. As a result, the contact crashed into a tree. The air bags deployed. A police report was filed. The driver sustained an injury where the glass scratched her face. The doctors prescribed pain medicine No warning light was illuminated. The vehicle was towed a lot where it was deemed totaled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Engine
Filed Oct 3, 2023100,000 milesCA
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the vehicle failed to start. The contact stated that the vehicle also stalled while driving in traffic. There were no warning lights illuminated. The message to remove-the-key was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer for assistance. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer notified the contact of a diagnostic test and the cost for the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Service Brakes
Filed Aug 10, 2023NJ
Previously submitted to webmaster and recorded under Request # [XXX] I experienced catastrophic brake failure while driving the vehicle. As you see above all recalls have been completed and the vehicle has never been in an accident to my knowledge. I stopped the vehicle without incident or damage and had it towed to a repair shop. They determined that both rear brake lines were corroded and replaced them. I didn't think a catastrophic failure was possible in a vehicle with a dual brake system, but apparently that is not the case in this vehicle. How many similar cases have been reported? Do I have recourse to the manufacturer as it surely seems like a failure of the OEM part The vehicle has 101,000 miles on it and is in excellent condition. I am concerned that this type of catastrophic brake failure will be fatal to someone in the near future. I was lucky and was only traveling at about 5mph and was able to stop the vehicle on the curb. Please advise INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Air BagsCrash2 injured
Filed May 9, 2023CO
Nearest dealership refused to complete the recall repairs. On March 6, during a moving traffic accident that totaled both cars, the air bags failed to deploy, resulting in injury to the driver (me).
Service Brakes
Filed Mar 8, 2023FL
Brakes died in may, 2022 and it took the dealer to September to inspect as it was part of recall. They told me they had to order the part so i called every 3 weeks to see if it came in. In december they said they need to inspect to see if it is covered. Again they inspected and said yes it is and we need to order the part (this is Crown Eurocar Mercedes in St Petersburg). At the same time I called Mercedes USA (they gave me a case number 2-37306691522). They picked up the car in December and since then it has been the same run around. THEY ARE NOT ATTEMPTING TO FIX THE PROBLEM. I am begging your department to help in this matter.
Fuel System, Gasoline
Filed Feb 28, 2023114,000 milesFL
The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving 45 MPH, the contact noticed that the check engine warning light was illuminated. The contact stated that the message indicating an EVAP leak was displayed. The contact checked and noticed that there was a leak underneath the vehicle coming from the fuel tank. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 114,000.
Service Brakes, Hydraulic
Filed Oct 11, 2022193,044 milesMD
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the dealer performed NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the failure occurred after the recall was performed. The contact stated that while driving at an undisclosed speed, she had to stand up in her seat while depressing the brake pedal to stop the vehicle. The brake warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,044.
Service Brakes, Hydraulic
Filed Oct 4, 2022FL
The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Service Brakes, Hydraulic
Filed Sep 21, 2022MA
The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) and contacted the dealer. The dealer advised the contact not to drive the vehicle. The dealer inspected the vehicle at the residence. In the process of conducting the inspection, the dealer damaged the brake line and informed the contact the vehicle had failed the test. The vehicle was no longer drivable and was towed to the dealer where the brake line was replaced. The dealer then advised the contact that she could pick up the vehicle; however, they could not confirm that the vehicle was safe to drive. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact notified the manufacturer of the issue and inquired about a possible loaner. The manufacturer provided no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Service Brakes
Filed Jun 16, 2022CA
I DO NOT KNOW WHERE IS THE EXACLY PROBLEMS WITH THE RECALL FROM THE NHTSA
Service Brakes, Hydraulic
Filed May 25, 2022100,000 milesRI
The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving approximately 25 MPH and approaching a stop sign, the brake pedal was depressed; however, the vehicle failed to respond as needed. There brake warning light was illuminated. The vehicle was driven to a local mechanic who diagnosed that the failure was caused by a corroded brake booster. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics). The VIN was not available. The approximate failure mileage was 100,000.
Service Brakes, Hydraulic
Filed May 20, 2022MD
The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available.
Structure › Body
Filed Oct 20, 202160,000 milesFL
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that roof fabric had begun to detach from the vehicle. Over time, the fabric started to obstruct the contact's vision out of the rear windshield. The contact had taken the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was also notified of the failure and they offered to cover a nominal part of the cost of the repair. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. The VIN was not available.
Electrical SystemFire
Filed Mar 25, 202193,000 milesSC
REAR BRAKE LIGHT GROUND OVERHEATED AND CAUSED FIRE DAMAGING WIRE HARNESS AND LIGHT ASSEMBLY DURING DRIVING. ALL TAIL LIGHTS AFFECTED.
Air Bags
Filed Mar 12, 2020NY
I PUT MY KEY INTO THE IGNITION AND IT WOULD NOT START. I HAD A TOW TRUCK TO COME AND GET MY VEHICLE AND THEY CHARGED THE VEHICLE AND WOULD NOT GO INTO NEUTRAL OR DRIVE. I KNOW THAT I PROBABLY NEED A NEW BATTERY BUT THIS WAS SCARY.
Exterior Lighting
Filed Jan 9, 2020IL
THE BACK GATE LIGHTS ON ML350 STOPPED WORKING. ACCORDING TO MERCEDES DEALERSHIP, THE BACK LIGHT(BRAKE LIGHTS) ASSEMBLIES ARE ALL CORRODED AND NEED TO BE REPLACED. I ASKED HOW IS THIS POSSIBLE AND THEY STATED THAT THEY DIDN'T KNOW AND THAT THERE WAS NO WATER DAMAGE. I HAVE ALSO HAD FRONT LIGHT ISSUES AS WELL, WITH BULBS BURNING OUT FREQUENTLY. THE LIGHT ASSEMBLY WIRING IS DEFECTIVE. MERCEDES DEALERSHIP IS HAVING ME PAY TO REPLACE THE LIGHT ASSEMBLIES EVEN THOUGH THIS MUST BE SOME SORT OF DEFECT.
SeatsFire1 injured
Filed Dec 4, 2019FL
I TURNED ON THE HEATED DRIVER SIDE AND IT COUGHT FIRE I GOT BURNED TRYING TO SHUT THE FIRE OFF
Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Oct 21, 201977,000 milesKY
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT ACTIVATED THE SEAT WARMER FOR THE FRONT DRIVER'S SEAT AND NOTICED THAT THE BACK OF THE SEAT WAS OVERHEATING. THE CONTACT ALSO NOTICED SMOKE COMING FROM THE SEAT. THE CONTACT STATED THAT THE SEAT WARMER BURNED A HOLE IN THE SEAT. WHEN THE WARMER WAS TURNED OFF, THE SMOKE AND BURNING FAILURE CEASED. THE FIRE DEPARTMENT WAS NOT NEEDED. THE CONTACT RECEIVED A SLIGHT BURN TO THE LOWER BACK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT CALLED JAMES MOTOR COMPANY (LOCATED AT 2440 RICHMOND RD, LEXINGTON, KY 40502, 877-883-1006) AND WAS ADVISED NOT TO USE THE SEAT WARMER AND HAVE THE VEHICLE INSPECTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: ID1/0H0BJ0. THE MANUFACTURER ALSO ASKED THE CONTACT TO SIGN A WAIVER TO REPLACE THE PART OF THE SEAT THAT HAD BURNED; HOWEVER, THE MATTER HAD NOT YET BEEN RESOLVED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *LN*JB CONSUMER STATED DID RECEIVE A TELEPHONE CALL THAT EXPLAINED IF I SIGNED OFF ON ANY FUTURE LAWSUIT THEY WOULD REPAIR THE PORTION OF THE SEAT THAT CAUGHT FIRE. I HAVE NOT HEARD FROM THEM SINCE. I HAVE LEFT SEVERAL PHONE CALLS.*JB *LN*JB
Service Brakes
Filed Aug 27, 201965,000 milesFL
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE OPERATING THE VEHICLE, THE ABS RANDOMLY ACTIVATED AND CAUSED THE VEHICLE TO STOP ERRONEOUSLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHILE DRIVING UP TO 40 MPH. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WEST PALM BEACH (3341 N. DIXIE WHY, STE 6, POMPANO BEACH, FL) AND THE ABS SENSORS WERE REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS INVALID.
Air Bags
Filed Jun 23, 201953,000 milesNJ
TAKATA RECALL. I HAVE BEEN WAITING PATIENTLY SINCE FEBRUARY 2016, AND EVERY 6 MONTHS MERCEDES BENZ KEEPS DELAYING THE REMEDY TO THIS POTENTIALLY FATAL ISSUE. MY WIFE AND TODDLER RIDE IN THIS VEHICLE AND I'M ALWAYS IN FEAR THE AIRBAG CAN DEPLOY CAUSING SERIOUS INJURY OR DEATH. HOW MUCH LONGER AM I SUPPOSED TO WAIT FOR THE PARTS TO BE READY WHILE MERCEDES BENZ IS MAKING RECORD PROFITS?
Air Bags
Filed Jun 14, 2019SC
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Jun 1, 2019LA
TAMARA RECALL. AIRBAGS WERE SUPPOSED TO BE REPLACED IN JUNE 2018. NEVER RECEIVED A FINAL NOTICE TO HAVE REPLACED. MY WIFE NO LONGER WANTS TO DRIVE THE VEHICLE OUT OF FEAR. NEEDS TO BE DONE IMMEDIATELY OR A LAWSUIT WILL BE FILED.
Engine
Filed Apr 29, 201950,000 milesIL
OIL COOLER LEAK.
Engine
Filed Apr 9, 201960,000 milesNY
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Air Bags
Filed Mar 29, 2019CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN MERCEDES-BENZ (LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 574-5053) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Mar 19, 201990,000 milesCA
TAKATA RECALL STILL NO REMEDY!!!!!!!
Air Bags
Filed Mar 12, 2019TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF THE WOODLANDS (16917 I-45, CONROE, TX 77385, (936) 206-7500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power Train
Filed Mar 4, 2019110,000 milesIL
WHEN CAR COMES TO A STOP, AND THE DRIVER PUSHES THE BUTTON TO PUT THE CAR IN "PARK", THE CAR DOES NOT GO INTO PARK, BUT STAYS IN "DRIVE" OR "REVERSE". DRIVER LEAVES CAR, AND BECAUSE DRIVER IS UNAWARE THAT THE VEHICLE REMAINS IN "DRIVE", AND DID NOT SWITCH TO "PARK", THE CAR CAN BEGIN TO IDLE FORWARD WHILE DRIVER LEAVES OR HAS LEFT THE VEHICLE, OR IDLES IN REVERSE, AS DRIVER LEAVES OR HAS LEFT THE VEHICLE, AS THE "PARK" POSITION IS NOT ACTIVATED. THIS CAN BE QUITE DANGEROUS TO THE DRIVER, OR TO PASSENGERS OR PEDESTRIANS. AT TIMES, THE CAR DOES GO INTO "PARK", BUT AT OTHER TIMES, IT DOES NOT, IT STAYS IN "DRIVE" OR "REVERSE", MISINFORMING THE DRIVER. THIS IS AN UNSAFE SITUATION.
Air Bags
Filed Feb 27, 2019RI
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF WARWICK AT 401-354-2747 (LOCATED AT 1557 BALD HILL RD, WARWICK, RI 02886) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *BF VIN IS INVALID *JB
Air Bags
Filed Feb 9, 2019MA
TAKATA RECALL VEHICLE IS CURRENTLY LOCATED IN GERMANY. NO ONE WILL REPLACE THE AIRBAG
Air Bags
Filed Feb 8, 2019NC
I HAVE CONTACTED THE MERCEDES BENZ DEALERSHIP SEVERAL TIMES SINCE THE PURCHASE OF THE VEHICLE AND I GET THE SAME ANSWER, WE DON'T KNOW ABOUT PARTS AND DO NOT KNOW ANYTHING ELSE OTHER THAN THERE IS A RECALL FOR THE AIRBAGS ON THIS VEHICLE.
Air Bags
Filed Dec 31, 2018NJ
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2016. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air Bags
Filed Dec 2, 2018TX
TAMARA RECALL - STILL NO PARTS AT DEALER TO FIX MY AIRBAGS.
Air Bags
Filed Dec 1, 2018SC
RECALL WAS MADE IN 2016. IT IS DECEMBER OF 2018 AND THE PART OR REMEDY TO FIX THIS DANGEROUS RECALL IS STILL NOT AVAILABLE!
Air Bags
Filed Nov 27, 2018CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF STOCKTON, 10777 TRINITY PKWY, STOCKTON, CA 95219, (209) 944-5511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Nov 13, 2018NJ
I HEVE A RECALL ON MY MERCEDES BENZ 2011 AIR BAG AND ALSO THE SRS LIGHT IS OPEN ON DASHBOARD. IT'S BEEN ALMOST A YEAR AND NO ONE DEALER HES THE PARTS FOR CHANGE. THIS IS SO RIDICULOUS. IMAGINE IF YOU MAY HAVE AN ACCIDENT. WHOSE GOING TO BE RESPONSIBLE FOR.....I HOPE SOMEONE CAN HELP ME WITH THIS
Air Bags
Filed Oct 31, 2018NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS CONTACTED NOT CONTACTED FOR PARTS AVAILABILITY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WERE UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air BagsCrash1 injured
Filed Oct 15, 2018CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 451-1400) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND WOULD NOT RELEASE PROPERLY WHEN NECESSARY; HOWEVER, IT WAS NOT THE FLOOR MAT THAT CAUSED THE FAILURE, AS NOTED IN THE RECALL CAMPAIGN. WHILE EXITING A CAR WASH TERMINAL, THE ACCELERATOR PEDAL FAILED TO RELEASE. THE CONTACT MANEUVERED THE BRAKE PEDAL AND CRASHED INTO A CONCRETE WALL. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DRIVER SUSTAINED CHEST PAINS, PAINS TO THE BREASTS, A BRUISED MOUTH THAT WAS BLEEDING, AND A HEAD INJURY. MEDICAL ATTENTION WAS REQUIRED. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. THE MANUFACTURER WAS ALSO NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air Bags
Filed Sep 21, 2018OK
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JACKIE COOPER IMPORTS MERCEDES-BENZ AT (918) 420-9156 (LOCATED AT 9393 MEMORIAL DR A, TULSA, OK 74133) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Sep 4, 2018MS
RECALL ISSUED 10/18/16, ID 276575, RECALL HAS NOT BEEN SATISFIED, I HAVE BEEN TOLD BY 2 NOTICES THAT I WOULD BE CONTACTED. MY COMPLETE MAILING ADDRESS IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Complaints 1-50 of 111, newest first, reproduced as filed.
NHTSA has issued a do-not-drive warning for a recall on this vehicle.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Apr 26, 2024. Source: NHTSA Office of Defects Investigation.