2011 Mercedes-Benz ML350 complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SYRACUSE (5433 NORTH BURDICK STREET, FAYETTEVILLE, NEW YORK, 13066) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAKER MOTOR COMPANY OF CHARLESTON, INC, 1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

TAKATA RECALL

TAKATA RECALL ; THE RECALL INDICATES THAT PARTS ARE NOT YET AVAILABLE. I HAVE BEEN ON THE LIST WITH THE DEALER FOR THREE YEARS. THIS CAR IS LOCATED IN SOUTH FLORIDA AND WITHIN THE WARNING ZONE PUBLISHED BY NHTSA

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL. I HAVE BEEN SENT A NUMBER OF NOTICES THAT MY VEHICLE IS PART OF THE TAKATA RECALL BUT THAT THERE ARE NO PARTS AVAILABLE. FRANKLY I'VE BEEN VERY PATIENT BUT I AM CONCERNED FOR MY SAFETY KNOWING THIS DRAGGING ON FOR 2 YEARS NOW. I DRIVE ALMOST 100 MILES PER DAY ON MAJOR HIGHWAYS. I AM AWARE THAT OTHER MANUFACTURERS, OF LESS STATURE MIND YOU, ARE OFFERING AT NO COST A SUBSTITUTE OR LOANER/RENTAL VEHICLE UNTIL THE PARTS ARE MADE AVAILABLE. I'M NO LONGER WILLING TO WAIT FOR THIS ENDLESS TIME FRAME FOR MY VEHICLE TO BE REPAIRED WITH THE PROPER, SAFE, AND UPDATED SAFETY ITEM LIKE AN AIR BAG. WE'RE NOT TALKING ABOUT SOME SENSOR OR A POWER WINDOW SWITCH HERE. I DON'T FEEL SAFE DRIVING THIS VEHICLE ANY LONGER.

TAKATA RECALL - NEVER REPLACED. FIRST NOTICE MAY 2016

TAKATA RECALL THE REMEDY SCHEDULE OUTLINED BY MERCEDES BENS USA AND TAKATA IN AGREEMENT WITH THE US NHTSA FOR HAZARDOUS 'TAKATA INFLATOR' AND CAUSE TO 'SEVERELY INJURE, OR EVEN KILL YOU OR YOUR VEHICLES OCCUPANTS' IS UNACCEPTABLE. PLEASE ACCEPT THIS NOTIFICATION AS TO CHALLENGE OUTLINED REMEDY AND SUBMIT FOR IMMEDIATE REMEDIATION AS TO AGREED CAUSE AND RESPONSIBLE PARTY. THE SCHEDULE DOES NOT MEET THE MINIMUM REQUIREMENTS. *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF POMPANO AT (954) 644-4832 (LOCATED AT 350 W COPANS RD, POMPANO BEACH, FL 33064) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CATONSVILLE (6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAMARA INFLATOR BAG NOT REPLACED

TAKATA RECALL - WHEN WILL MB USA BE ABLE TO TAKE CARE OF THIS SAFETY ISSUE. IT'S BEEN YEARS AND I KEEP HEARING PARTS ARE NOT AVAILABLE. WHEN?????????

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HAGERSTOWN (1955 DUAL HWY, HAGERSTOWN, MD) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT EXPRESSED CONCERNS ABOUT GETTING THE RECALL COMPLETED DUE TO BEING DEPLOYED OVERSEAS AND HAVING TO SHIP THE VEHICLE BY MARCH 18TH. THE CONTACT WAS INFORMED THAT THE MANUFACTURER COULD NOT ASSIST WITH A REMEDY DUE TO NHTSA BEING RESPONSIBLE FOR THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS), 16V363000 (AIR BAGS), AND 17V017000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WOULD BECOME AVAILABLE ON JUNE 30, 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V01000 AND 17V017000 (AIR BAGS) EXCEEDED THE AMOUNT OF TIME FOR THE REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED THE MBUSA TAKATA HOTLINE AND WAS INFORMED THAT THE VEHICLE WAS MOVED FROM PRIORITY GROUP 4 TO PRIORITY GROUP 6 AND THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THIS RECALL HAS BEEN IN EFFECT FOR YEARS WITH NO RESOLUTION.

TAKATA RECALL- I HAVE BEEN TO THE DEALER AND THEY ARE UNABLE TO GET THE PART TO FIX MY VEHICLE. THEY KEEP TELLING ME PART IS NOT AVAILABLE.

TAKATA RECALL THERE IS STILL NO REMEDY AFTER AT LEAST 2 YEARS. THE LETTERS RECEIVED FROM MERCEDES CLEARLY STATE THAT THE AIRBAG CAN CAUSE INJURY OR DEATH, YET WE ARE TOLD TO PATIENTLY WAIT FOR THEM TO CALL WHEN THEY HAVE A SOLUTION. THIS IS UNACCEPTABLE AND NEEDS TO BE A PRIORITY BY EITHER MB OR ANOTHER SUPPLIER OF AIRBAGS!!!

NHTSA RECALL NUMBER:16V081 MANUFACTURER RECALL NUMBER: 2016020003 RECALL DATE: FEBRUARY 11, 2016. MERCEDES HAS NO REMEDY AND STATES IT IS SAFE TO CONTINUE DRIVING VEHICLE. 21 MONTHS FROM RECALL DATE TO TODAY WITHOUT FIXING THE PROBLEM IS WAY EXCESSIVE.

TAKATA RECALL 16V081 - RECALL STILL NOT RESOLVED FOR 18 MONTHS

TAKATA RECALL.... DEALERSHIP AND MERCEDES BENZ HAVE ACKNOWLEDGE THE DEFECTIVE ITEM BUT HAS FAILED TO REPLACE OR GIVE A DATE TO EXPECT REPLACEMENT... THEY HAVE PUT THIS OFF FOR OVER 2 YEARS... MERCEDES BENZ OF NORTH HOUSTON HAD BEEN MY PRIMARY DEALERSHIP ON THIS ISSUE...

TAKATA RECALL. THERE HAS BEEN NO ACTION TAKEN BY MERCEDES BENZ TO REPLACE MY AIR BAG INFLATER. THEY SAY THEY WILL LET ME KNOW WHEN A REPLACEMENT COMES IT. IT HAS BEEN OVER 2 YEARS.

TAKATA RECALL DRIVER SIDE AIR BAG RECALL SENT IN FEB. 2016 AND HAVE YET TO GET ISSUE RESOLVED. CONTACTED DEALERSHIP MANY TIMES WITHOUT ANY USEFUL INFORMATION ON THE REPLACEMENT OF THE AIR BAGS.

"TAKATA RECALL" STILL NO REMEDY FOR RECALL AND COMPANY JUST FILED BANKRUPTCY.

TAKATA RECALL - RECALL ISSUED MONTHS AND MONTHS AGO MERCEDES BENZ STILL CAN NOT PROVIDE FIX

TAKATA RECALL: I'VE BEEN ASKING MY DEALER FOR A YEAR WHEN CAN I GET MY AIRBAG REPLACED AND THEY KEEP ON TELLING ME IT'S NOT IN STOCK. MY FRIEND HAD HIS 2004 INFINITI RECALL FOR AIRBAGS WITHIN ONE WEEK IT WAS FIXED WHAT IS THE PROBLEM WITH MERCEDES? MY CAR WAS BOUGHT AND SERVICED AT ENGLEWOOD NEW JERSEY BENZEL-BUSCH

TAKATA RECALL. MY MERCEDES DEALER SAYS THEY DO NOT HAVE THE PARTS YET, WHEN ARE THEY GOING TO GET THE AIRBAGS AND HOW WILL I GET THE NOTICE THEY ARE READY TO REPAIR MY ML 350?

TAKATA RECALL - WE HAVE YET TO HEAR ABOUT A REMEDY FOR OUR RECALLED AIRBAG

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AT THE TIME OF THE FAILURE, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS EVENTUALLY TOWED TO THE LOCAL MERCEDES DEALER (JAMES MOTOR COMPANY (2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150). THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NORTH ORLANDO (1100 RINEHART RD, SANFORD, FL 32771 (407) 710-5111) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL IT HAS BEEN 17 MONTHS AND THERE IS STILL NO RESOLUTION.

TAKATA RECALL - IT'S BEEN A YEAR AND A HALF SINCE THE RECALL AND THERE HAS BEEN NO REMEDY PROVIDED! I AM FORCED TO DRIVE MY CAR UNSAFELY BECAUSE OF THE AIRBAGS. THIS SHOULD BE A SERIOUS OFFENSE FOR MERCEDES!

THE SWITCH SOME TIME NOT DETECT, AND DO NOT START. NEED TO TURN SEVERAL TIME TO START THE ENGINE. ONCE IT START NO PROBLEM. SOME TIME IN THE MORNING IT START WITHOUT ANY PROBLEM. THE DEALER TOLD ME IT IS A IGNITION PROBLEM, THE CAR MILEAGE IS ONLY 87000. WHEN I SEARCHED IN THE INTERNET, 1000 OF CUSTOMERS REPORTED THE SAME PROBLEM FOR 2010 AND 2011 MODEL CARS.

WHILE VEHICLE IS STATIONARY, TURNING KEY IN THE IGNITION SWITCH MAY OR MAY NOT START THE VEHICLE

I WAS IN A CAR ACCIDENT IN MARCH 2016 AND IT WAS A FRONT END COLLISION. I ALMOST WENT THROUGH THE WINDSHIELD HOWEVER MY SEAT BELT DIDN'T STOP ME OR LOCK IN PLACE AT ALL. I ALSO CONTACTED MERCEDES IN APRIL 2016 ABOUT MY DRIVER AIRBAG THAT WAS RECALLED DUE TO SAFETY CONCERNS AND I STILL HAVEN'T BEEN CONTACTED FOR A RESOLUTION AS I HAVE REACHED OUT TO THEM MULTIPLE TIMES FOR OPTIONS BECAUSE IT'S UNSAFE TO DRIVE MY VEHICLE

TAKATA RECALL, DRIVER SIDE AIRBAG RECEIVED NOTICE 15 MONTHS AGO AND NO REMEDY AVAILABLE YET.

THE CAR CAUGHT FIRE AND BURNT. THE SMOKE WERE FIRST SPOTTED FROM THE PASSENGER A/C VENT WHILE DRIVING FROM THE SCHOOL TO THE TEACHER'S HOUSE (LESS THAN 1 MILE DISTANCE). WITHIN MINUTES THE FIRE STARTED FROM THE GLOVE BOX OR PASSENGER AC VENT AREA. THE FIRE SPREAD TO THE BACK OF THE CAR IN LESS THAN 10 MINUTES. THE FIREFIGHTERS WERE THERE TO PUT OUT THE FIRE BEFORE IT GOT THE CHANCE TO GET TO THE FUEL TANK.

TL* THE CONTACT OWNS A 20011 MERCEDES-BENZ ML350. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION STARTER SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,573. UPDATED 04/06/17 *LJ *AS

TAKATA RECALL. I RECEIVED THE LETTER OF THE RECALL AND WAS TOLD IT WILL BE REPAIRED BEFORE END OF 2016. HAVE NOT BEEN CONTACTED YET TO DO THE REPAIR.

TAKATA RECALL. WHEN WE WERE READY TO TRADE OUR VEHICLE, THE DEALER TOOK ABOUT $6000 OFF OF IT'S TRADE IN VALUE BECAUSE IT HAD A TAKATA AIR BAG IN IT AND A REPLACEMENT BAG WAS UNAVAILABLE TO REMEDY THE ISSUE. THE DEALER WAS UNABLE TO PUT THE VEHICLE ON THEIR LOT, IT HAD TO BE SOLD AT AUCTION. I FEEL WE SHOULD BE REIMBURSED THIS FINANCIAL LOSS WE SUFFERED DUE TO TAKATA'S INFERIOR PRODUCT.

TAKATA RECALL.

DEF/ADBLUE HEATER FAILURE. IT APPEARS IT IS COMMON FOR THE DEF/ADBLUE HEATER TO FAIL. I HAVE BEEN TOLD BY MERCEDES SERVICE THAT THEY REDESIGNED THE HEATER BECAUSE OF THE COMMON FAILURE OF THIS PART BUT THEY ARE NOT REPLACING THEM AS A RECALL. (SAME PROBLEM WITH VW WHICH IN NOW COVERED)

PASSANGER SEAT WITH SEAT HEAT ON CAUSED BURNT DAMAGE OF LEATHER UPHOLSTEREY IN LOWER LEFT PART OF THE BACK REST ACCOMPANY WITH SMOKE/FUMES. THE DAMAGED AREA IS ABOUT 2" LONG. 2011 ML350 WITH 27KMILES

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL MERCEDES BENZ NOTIFIED BY USPS SAFETY RECALL 03/16.NO FURTHER CORRESPONDENCE OR OTHER ACTION/S TO INDICATE RECTIFY OF SAFETY RECALL SINCE. MERCEDES HOUSTON NORTH DEALERSHIP VISIT 10/29/16 AT WHICH I PURCHASED REFUSES VEHICLE RETURN IN LIGHT OF INDICATED AIRBAG RECALL, STATING I CANNOT SIMPLY RETURN THE VEHICLE.SALES REP INDICATES SUCH VEHICLES ARE TAKEN AS TRADE-IN AND/OR SOLD TO COMPETING DEALERS LIKE CARMAX WHICH PAYS HIGHER FOR UNWANTED/UNSAFE VEHICLES, BUT OFFERS AN ASSURANCE TO ASSUAGE MY SAFETY CONCERN THAT MERCEDES ARE MORE STRUCTURALLY SOUND THAN OTHER MANUFACTURERS, NAMELY HONDA IN WHICH DRIVERS/PASSENGERS DIED FROM TAKATA AIRBAG DEPLOYMENTS.REP FURTHER STATES AIRBAG REPLACEMENT UNLIKELY SINCE TAKATA IS BEHIND IN MANUFACTURING DUE TO TSNUMAI;PROCESSING NEW WORK AS PRIORITY TO SAFETY RECALL/REWORKS.UNABLE TO SELL/TRANSFER VEHICLE DUE TO RECALL/ILLEGALITY; WOULD NOT ANYWAY DUE TO SAFETY HAZARD WHICH NOT ONLY ENDANGERS, BUT KILLS, OTHERS.1-WK AFTER BUY,LEFT&RIGHT FRNT PRKNG LIGHTS MALFUNCTION.MERCEDES REPLACED/REPAIRED FUSE UPON NEW WIRINGHARNESS INSTALL UNDER EXT SVC PLAN.SAME LEFT&RIGHT FRNT PRKG INDICATOR MALFUNCTION W/IN 45DAYS AFTER;REPLACED OEM-BULBS BLEW.LEFT HEADLIGHT REPLACED-OEM BLEW.AUG/SEPT 2014 45K-MILE REQD MAINT, DEALER SVC ADVISOR SAID HEAD&PRKG LIGHT BULBS WRONG TYPE,RESTATE FIXED WIRINGHARNESS STILL ROOT.HEAD&PRKG LIGHTS FIXED W/OUT FURTHER WIRINGHARNESS MENTION.NEW CARBATTERY INSTALL DEC/JAN 2015 60K-MILE REQD MAINT REPORT TO DEALER SVC

TAKATA RECALL- I HAVE NOT BEEN CONTACTED BY MERCEDES AND I WOULD LIKE TO HAVE SOME INFORMATION ABOUT THE AIRBAG RECALL AND A TIMELINE FOR WHEN I CAN GET AIRBAGS REPLACED.

EIS THE KEY WILL LOCK/UNLOCK CAR, WILL TURN IN IGNITION BUT WILL NOT START CAR

I HAVE A MERCEDES BENZ ML- 350 YEAR 2011. THE VEHICLE HAS A LITTLE OVER 60,00 THOUSAND MILES. THE ENGINE LIGHT FROM MY DASH BOARD STARTED COMING ON. I BROUGHT THE CAR IN TO THE MERCEDES DEALERSHIP FOR A DIAGNOSTIC TEST. THE TEST RESULTS INDICATED THERE'S A PROBLEM WITH THE BALANCE SHAFT. THE REPAIR QUOTE I RECEIVED WAS $9,300.00. THIS IS QUITE ABSURD ... TO SAY THE LEAST ! AS I RESEARCHED THIS ISSUE REGARDING THE BALANCE SHAFT THIS HAS BEEN AN OCCURRING PROBLEM IN THE ML- 350 AND C CLASS MODELS SUCH AS THE C 220. (V6 272 ENGINE) THERE ARE NOTED CLASS ACTION SUITE'S GOING BACK TO THE ML- 350 2006 UP TO THE ML-350 2010. THE MERCEDES BENZ CORPORATION HAS SHOWED ONLY RELUCTANCE IN REPAIRING THIS PREVALENT PROBLEM. THERE POSITION AS STATED THIS ISSUE WAS RECTIFIED FROM THE 2010 RECALL. OBVIOUSLY THE PROBLEM WITH THE BALANCE SHAFT IN THIS ML - 350 MODEL HAS NOT BEEN RESOLVED. MY NEXT STEP IS TO APPROACH THE MERCEDES BENZ CORPORATION AGAIN FOR A FINAL DECISION IN RESOLVING THIS ISSUE. IF THEY DON'T TAKE THE RESPONSIBILITY IN STANDING BEHIND THERE PRODUCT AND KEEPING THEIR REPUTATION IN GOOD STANDING I HAVE NO OTHER CHOICE BUT TO PURSUE THIS AS A LEGAL MATTER...

THERE WAS A SERVICE CAMPAIGN NO. 2013040001, ISSUED APRIL, 2013 FROM DAIMLER AG, THE MANUFACTURER OF MERCEDES- BENZ VEHICLES, FOR MODELS 164 , X164, 251, MODEL YEARS 2011-2012. IT STATED THAT "DUE TO A SUPPLIER PROCESS ISSUE THE ELECTRONIC IGNITION SWITCH DOES NOT CORRESPOND TO SPECIFICATION WHICH MAY LEAD TO A NO START CONDITION WHEN TURNING THE KEY." I AM THE SECOND OWNER OF THIS VEHICLE, PURCHASED DECEMBER, 2014. SUNSET AUTO SALES PURCHASED THIS VEHICLE IN DECEMBER, WHICH IS MY HUSBAND'S CAR LOT. THE VEHICLE WAS DOING THIS RANDOMLY AND DEALERSHIP COULD NOT FIND FAULT CODE. DEALERSHIP HAD TO REPLACE IGNITION SWITCH JULY 22, 2016 AND INVOICE STATES " FOUND EIS TO BE DEFECTIVE. REPLACED EIS AND PROBLEM NO LONGER DETECTED AT THIS TIME." I CONTACTED MERCEDES CUSTOMER CARE SERVICE TO HAVE THIS REPAIR COMPENSATED AND WAS TOLD MY VEHICLE WAS NOT IN THE RECALL, THERE WASN'T ANY RECALL FOR THE EIS, AND THEY DIDN'T KNOW HOW MY VEHICLE HAD BEEN TAKEN CARE OF AND WOULD NOT COMPENSATE FOR THIS. I WAS NOT AWARE OF ANY METHOD TO TAKE CARE OF VEHICLE THAT WOULD CARE FOR THE EIS. MY VEHICLE YEAR AND MODEL WAS INCLUDED IN THIS CAMPAIGN, THAT HAD NO END DATE, I MIGHT ADD. I EXPLAINED THAT BEING STRANDED BECAUSE OF A NO START SITUATION WOULD NOT BE GOOD, GIVEN MY MEDICAL CONDITION. I FEEL BECAUSE THE IGNITION SWITCH IS A DOCUMENTED DEFECT, DESCRIBED IN THE SERVICE CAMPAIGN LETTER WITH NO END DATE, MERCEDES SHOULD HAVE COMPENSATED ME FOR THIS EXPENSE.

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE STATIONARY, THE VEHICLE'S IGNITION SWITCH MALFUNCTIONED AND PREVENTED THE VEHICLE FROM STARTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 85,000. UPDATED 10/28/16*LJ *CN