Filed Sep 27, 202410,655 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE 350 and 2021-2022 GLE 450 vehicles. The front acceleration sensor's wiring harness may be routed incorrectly, which can prevent the front air bags from deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 208, "Occupant Crash Protection."
Risk. An air bag that does not deploy properly can increase the risk of injury in the event of a crash.
Remedy. Dealers will inspect and reroute the wiring harness, as necessary, free of charge. Owner notification letters were mailed November 1, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024100006.
Filed Mar 15, 2024116,020 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.
Risk. An overheated ground connection can increase the risk of a fire.
Remedy. Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.
Power Train › Automatic Transmission › Control Module › Software24V118000
Filed Feb 16, 2024105,071 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
Risk. An engine stall increases the risk of a crash.
Remedy. Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Filed Dec 8, 2023164 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating.
Risk. An overheated ground connection can increase the risk of a fire.
Remedy. Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Filed Jun 26, 2023143,551 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
Risk. A loss of drive power can increase the risk of a crash.
Remedy. Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
Filed Mar 17, 202361,450 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
Risk. Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
Remedy. Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.
Filed Dec 16, 202269 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350, GLE450, 2022 AMG GLE53, AMG GLE63, and GLS450 vehicles. The steering coupling locking screw may loosen and possibly detach from the steering gear, resulting in a loss of steering control.
Risk. A loss of steering control can increase the risk of a crash.
Remedy. Dealers will replace the steering coupling locking screw, free of charge. Owner notification letters were mailed January 27, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022120016.
Filed Sep 12, 2022161,000 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
Risk. Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
Remedy. Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022090010.
Filed May 20, 2022242,722 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy. The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Electrical System › Wiring › Interior/Under Dash22V231000
Filed Apr 8, 202221,306 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.
Risk. An overheated electrical cable can increase the risk of a fire.
Remedy. Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040017.
Electrical System › Wiring › Interior/Under Dash21V909000
Filed Nov 19, 202117 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 GLE450 and AMG GLE53 vehicles. In the passenger-side footwell, the ground connection bolts for the electric heater may be improperly tightened.
Risk. Loose ground connection bolts on the electric heater may cause the wiring to overheat, increasing the risk of a fire.
Remedy. Dealers will check the electric heater ground connection and repair it as necessary, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Filed Jul 2, 20211,467 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk. Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Remedy. Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Back Over Prevention › Sensing System › Camera21V354000
Filed May 14, 2021343,191 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy. The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Electronic Stability Control (esc) › Control Module › Software21V071000
Filed Feb 12, 202141,838 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Risk. If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030004.
Filed Feb 5, 20211,292,258 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy. MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Filed Oct 30, 202055,326 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
Risk. An unrestrained occupant has an increased risk of injury in the event of a crash.
Remedy. MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110005.
Electrical System › Instrument Cluster/Panel20V089000
Filed Feb 14, 20202,101 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk. If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
All 17 campaigns on file, newest first.
What owners reported
Newest filings
Power Train › Automatic Transmission
Filed Aug 12, 202673,000 milesFL
See attached letter for complaint
Unknown or Other
Filed Jan 7, 2025VA
1. Failed component/system. Primary issue is stalling under normal operating conditions. The vehicle is available for inspection. It is a 2024 Porsche Panamera. It is currently with the dealership at Chantilly. 2. The vehicle stalls while I was crossing a highway potentially leading to a collision. The second time it stalled my daughter was in the vehicle, which could have put her in danger and others on the roadway. 3. The dealership could not replicate the issue 4. The dealership will not have Porsche engineering try to identify the issue they are just stating they cannot replicate it while test driving. 5. There was no indication or warning light that stalling would occur. There were software issues that occurred as soon as I received the vehicle, which I had let Porsche know, and that was an additional malfunction which they have stated they have fixed. This would be the second time that they worked on this issue. I would like to note that I purchased the vehicle in November and as of November 22 Porsche has been in possession of my vehicle. They returned it on December 2 stating they had fixed all issues. On December 3 the dashboard warnings occurred again. Therefore, the car was returned to the dealership, and they have had it longer than I have. There is a lemon law in Virginia that states that the dealership has one attempt to fix a life-threatening issue. I believe this is a life-threatening issue that could injure or kill myself and or my family. I believe Porsche i
Forward Collision Avoidance › Adaptive Cruise Control
Filed May 26, 2024LA
Currently unavailable camera view restricted” The message went away but I’ve noticed it appearing more often
Engine
Filed Aug 5, 2023GA
Driving down a multi-lane highway at 70 mph, a 48V battery malfunction warning goes off as well as the yellow check engine light. A few seconds later a ‘coolant’ error alert pops up. SUV loses acceleration with power dropping from 70 mph to 55 mph to 35 mph. Another message displayed on screen warning me to “Pull over and turn the engine off.” Narrowly missing being hit from the back, I was able to coast to an upcoming exit into a store’s parking lot before the car stalled completely.
Electrical System
Filed Feb 27, 202313,525 milesNY
The contact owns a 2021 Mercedes-Benz GLE450. The contact stated that on two separate occasions the vehicle failed to start on the initial attempt. The vehicle was towed to dealer who diagnosed that the firmware needed to be updated. The vehicle was repaired. The failure recurred a second time approximately 90 days later. The vehicle was towed to the same dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 13,525.
Visibility/Wiper
Filed Sep 20, 2022GA
Wipers are not installed correctly on all 2021 GLEs on the 167 platform. Wipers make excessive noise and fo not effectively clean the windows. Dealer acknowledges the problem, states of is a common issue but has no known way to fix it.
Electrical System
Filed Jun 26, 2022VA
Car shut itself off in rush hour traffic. Slight Smokey smell. Dash light indicating a 48 Volt problem. Got vehicle towed to dealership.
Electrical System
Filed Apr 23, 2022OR
2021 MB GLE 450 bought in April 2021, now approximately 8000 miles with two separate events of not starting. Cannot jump. Once 48V battery system updated (3 months ago), required tow to dealer. Now again at dealer with the same issue and recommended for battery change (last time was software update). Very unsafe, happened first time in public garage at night with no start, and second time in the morning when I was trying to go to work. Based on various blogs and class action law suit against MB in NJ, seems like MB is aware of 48V battery problem, and installed a bad batch of batteries. Frustrating to purchase $80000 car and learn that it is not safe at all, with possible malfunction at any time.
Power Train
Filed Apr 3, 2022NC
Was driving down a 2 lane road at about 55 MPH, and a warning light message appeared on the dash and said "battery no longer charging" then another message that said "coolant overheating vehicle shutting down" appeared. And the car would no longer accelerate. So I had to pull over on a busy 2 lane road and turn off my car and turn it back on, and then the car was working normally again. This could have been very bad if it was on a multi-lane highway. My safety was put at risk. I took the Vehicle in, and they said they cleaned some engine contact points and this was because the car lost contact with the engine
Unknown or Other
Filed Dec 5, 2021FL
Recall 21V354 has not been completed. They have had since May 14. I have contacted MBUSA twice and they will not give me a completion date.
Power Train
Filed Nov 30, 2021FL
On two separate occasions recently, the vehicle suddenly lost all power without warning and stopped. Luckily, these incidents did not occur while driving in high speed traffic, and the car restarted once shut off. When it lost power, all warning lights came on at once. After the first incident, dealer "updated the 48v system and esp control modules and The vehicle is operating as designed." The first incident was on November 9, the second incident was on November 29.
Electrical System
Filed Sep 13, 2021LA
I was driving at full speed on the interstate (75mph) when the vehicle died completely. I had only seconds to maneuver the vehicle to the shoulder. There was no indication of a service issue with the vehicle prior to this incident. The car is/was approximately 2 weeks old, with about 500 miles of usage. Vehicle would not restart so I could attempt to get to a safer location.
Engine
Filed Jul 9, 20213,000 milesMA
The contact owns a 2021 Mercedes-Benz GLE450. The contact stated while driving at various speeds the vehicle loss motive power. The 48V battery malfunction and coolant hot turn-off vehicle message were displayed on the instrument panel. The battery indicator warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with a software issue. The contact was informed that the software needed to be updated. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.
Electrical System
Filed May 14, 2021ME
THERE ARE NUMEROUS REPORTS OF THE 48V BATTERY FAILING ON MULTIPLE MERCEDES MODELS USING THE 6 CYLINDER WITH ISG ENGINE. MERCEDES SHOULD DO A RECALL TO REPLACE ALL 48V BATTERIES AS THIS PROBLEM MAKES THE CARS UNRELIABLE AND UNSAFE TO USE AS SOMETIMES THIS 48V BATTERY SYSTEM FAILS WHILE DRIVING.
Electrical System
Filed Dec 20, 2020230 milesFL
THE 48V BATTERY AFTER DRIVING NEW VEHICLE ONLY 230 MILES GOES DEAD. THE AUTO WILL NOT START AND CANNOT BE JUMP STARTED. RESULT IS BEING STRANDED ROADSIDE. REQUIRED A TOW. MERCEDES SAYS DEAD BATTERY (BRAND NEW) NEEDS TO BE REPLACED. BATTERY WENT DEAD ON DECEMBER 10. DEALER TELLS ME NO BATTERIES ARE AVAILABLE IN THE US. A BATTERY IS PROMISED FOR DELIVERY FROM GERMANY ON OR ABOUT JANUARY 11, 2021.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 27, 2024. Source: NHTSA Office of Defects Investigation.