Mercedes-Benz USA, LLC: Electronic Stability Control (esc) › Control Module › Software
Mercedes-Benz USA, LLC reported this defect to federal regulators on Feb 12, 2021 and put the number of vehicles at risk at 41,838. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
The risk
If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030004.
7 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Mercedes-Benz GLE 350 | 48 | 14 | 2 | 3 |
| 2021 Mercedes-Benz GLE 450 | 15 | 17 | 0 | 0 |
| 2020 Mercedes-Benz GLE 350 | 91 | 27 | 1 | 3 |
| 2020 Mercedes-Benz GLE 450 | 26 | 32 | 0 | 0 |
| 2020 Mercedes-Benz GLE 580 | 5 | 12 | 0 | 0 |
| 2020 Mercedes-Benz GLS 580 4Matic | 2 | 19 | 0 | 0 |
| 2020 Mercedes-Benz GLS450 | 36 | 22 | 1 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V071000.
Full record for the 2021 Mercedes-Benz GLE 350 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →