Mercedes-Benz USA, LLC: Power Train › Automatic Transmission › Control Module › Software
Mercedes-Benz USA, LLC reported this defect to federal regulators on Feb 16, 2024 and put the number of vehicles at risk at 105,071. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
The risk
An engine stall increases the risk of a crash.
The remedy
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
8 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Mercedes-Benz GLE 450 | 7 | 4 | 0 | 0 |
| 2023 Mercedes-Benz GLS 450 4Matic | 7 | 5 | 0 | 0 |
| 2022 Mercedes-Benz GLE 450 | 14 | 11 | 0 | 1 |
| 2022 Mercedes-Benz GLS 450 4Matic | 17 | 10 | 1 | 2 |
| 2021 Mercedes-Benz GLE 450 | 15 | 17 | 0 | 0 |
| 2021 Mercedes-Benz GLS450 | 31 | 12 | 2 | 1 |
| 2020 Mercedes-Benz GLE 450 | 26 | 32 | 0 | 0 |
| 2020 Mercedes-Benz GLS450 | 36 | 22 | 1 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V118000.
Full record for the 2023 Mercedes-Benz GLE 450 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →