Mercedes-Benz USA, LLC.: Electrical System › Instrument Cluster/Panel
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Feb 14, 2020 and put the number of vehicles at risk at 2,101. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
The risk
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
14 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Mercedes-Benz AMG GLE53 | 16 | 16 | 0 | 0 |
| 2021 Mercedes-Benz AMG GLE63 S | 0 | 6 | 0 | 0 |
| 2021 Mercedes-Benz AMG GLS63 | 2 | 10 | 0 | 0 |
| 2021 Mercedes-Benz GLE 350 | 48 | 14 | 2 | 3 |
| 2021 Mercedes-Benz GLE 450 | 15 | 17 | 0 | 0 |
| 2021 Mercedes-Benz GLS450 | 31 | 12 | 2 | 1 |
| 2021 Mercedes-Benz GLS580 | 5 | 11 | 0 | 1 |
| 2021 Mercedes-Benz Maybach GLS600 | 0 | 5 | 0 | 0 |
| 2020 Mercedes-Benz AMG CLA35 | 4 | 8 | 0 | 0 |
| 2020 Mercedes-Benz CLA 250 | 20 | 11 | 0 | 1 |
| 2020 Mercedes-Benz GLE 350 | 91 | 27 | 1 | 3 |
| 2020 Mercedes-Benz GLE 450 | 26 | 32 | 0 | 0 |
| 2020 Mercedes-Benz GLS 580 4Matic | 2 | 19 | 0 | 0 |
| 2020 Mercedes-Benz GLS450 | 36 | 22 | 1 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V089000.
Full record for the 2021 Mercedes-Benz AMG GLE53 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →