2017 Mercedes-Benz GLA 250

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Risk. A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy. Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy. The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Risk. A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Remedy. MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Risk. The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy. Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Risk. A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy. MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy. MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.

Risk. If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

Remedy. MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.

Risk. If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.

Remedy. MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Time chain problem. Dealer removed the engine light fuse so they hide the problem

Faulty Turbo Wastegate Actuator P0299 code Faulty Thermostat PO128 code

The contact owns a 2017 Mercedes-Benz GLA 250. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. In addition, the contact stated that the warning lights turned off one after the other and the instrument cluster independently powered off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,669.

The contact owns a 2017 Mercedes-Benz GLA250. The contact stated that the warning light that the driver’s side air bag required service was illuminated. The contact stated that the warning light was constantly illuminated. The vehicle was taken to two independent mechanics, and the contact was informed that there might be a recall associated with the VIN. The contact stated that one of the independent mechanics retrieved a DTC that the "Squib to the Driver's Side Air Bag had an Open Circuit" and needed to be replaced. The vehicle was not repaired. The contact called a local dealer and was advised that there was a recall for the year, make, and model vehicle; however, the VIN was not included in the recall. The vehicle was not repaired. The contact researched online related to the failure of NHTSA Campaign Number: 17V627000 (Air Bags). The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am submitting this complaint regarding the Mercedes-Benz GLA-Class vehicles equipped with the M274 engine, which have been unfairly excluded from recent recall campaigns affecting this engine family. The same engine (M274) in other models — including the C-Class (C300), E-Class, and GLC-Class from the same model years — has been recalled due to serious issues affecting engine reliability and safety. The specific issue I (and many other GLA owners) have encountered is the activation of the Check Engine Light, accompanied by diagnostic trouble code P052E71, which refers to a malfunction in the crankcase ventilation valve. This is a well-documented failure associated with the M274 engine and has been a primary reason for recalls in other Mercedes-Benz models. The malfunction leads to engine performance problems, potential stalling, increased emissions, and poses long-term mechanical risks if not promptly addressed. My Mercedes-Benz GLA, which shares the exact engine platform (M274) and falls within the same production period as the affected C-, E-, and GLC-Class models, is experiencing this identical issue. Yet, Mercedes-Benz has excluded the GLA model from the recall, despite no technical justification for this omission. This selective treatment is concerning, especially given the safety and environmental implications of the defect. By failing to include the GLA-Class in the recall, Mercedes

Stearing wheel began to make a clicking sound and would hardly turn. The Front Left Malfunction Service required light came on and when I took it to the dealership they informed me that the clock spring and airbag are broken and need to be replaced. He stated the vehicale is drivable but the airbag does not work. In 2017/2018 there was a recall for this exact issue and it shows my car was impacted and the recall repair was completed but that was prior to me purchasing the vehicle. Because the recall has been closed they will not honor repairing it and the vehicle now does not have a airbag that works properly.

Check engine light received a diagnosis from Mercedes dealership that the crankcase ventilator line is malfunctioning and it’s a very common issue with this model. The transmission stalls during driving, the gears do not jump properly and the car cannot reverse, extremely dangerous at intersections and on the highway. Car needs to be turned off, cooled and restarted. This issue first appeared within a month of owning the vehicle from a certified Mercedes dealership. Refused to help during COVID, and by the time they were taking appointments again (two to three months after warranty expiration), warranty expired, would not honor and refusing to offer any help currently, expensive repair.

LIGHTS ALL CAME ON AND SAID YOUR CAR WILL NOT GO INTO REVERSE

A few times a week I will go to start my car and the smell of gas is too much to bear inside the vehicle! You can smell it for hours and is hard to drive with the windows up!

I have a 2017 GLA-250 with 90k miles and check engine light is on. My mechanic told me it was engine code P052E-71 crankcase ventilation valve and was a very known problem with 4 cylinder turbo engine and mercedes benz has extended emissions warranty for this issue. Called Mercedes dealership and they told me my model was NOT covered. Only models 2015-2020 C/E/CLC/SLC/SLK. What a bunch of crap! All these models have the same engine. Cost of repair $2,300. I will never buy another Mercedes again. Company doesn't stand by their product when they know they have a known problem. My model should be covered. This is an emissions problem that they should recall for all models with 4 cylinder turbo engine

Smelling gas in the inside of vehicle when starting the engine. The smell of gas while driving dizzy and headache have drive with windows down until smell is no longer in the inside of vehicle. Took vehicle in and was charged $1500 no smell for about a week then called to let them know issue is still there took car back and was told the couldn’t smell anything. Started February 2023 as of today one year later still have the gas smell in vehicle repair shop is just taking my money and want me to keep bring in vehicle but issues still exist.

Car smells strongly of gasoline.

Car engine turned off by itself in the traffic. It has happened a few times when I was waiting at the traffic light or waiting in lane to make turn. The engine suddenly turned off completely and I was caught in the traffic.

The contact owns a 2017 Mercedes-Benz GLA250. The contact stated that while the vehicle was parked, the sunroof button was depressed, but the sunroof failed to close as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

The contact owns a 2017 Mercedes-Benz GLA250. The contact stated while driving 30 MPH, several unknown warning lights illuminated. The vehicle was taken to the dealer and the contact was informed that the computer software needed to be updated. The vehicle was repaired but the failure reoccurred. The vehicle was taken to the dealer again and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 74,000.

When turning, I hear a thumping, grinding or chatter noise from the rear differential and the car slows. Mechanic changed the differential oil and found metal shavings/particals. Noise was not there for about 80 miles but has returned. I have to get a new right differential. I checked on the forums and this seems to be a common problem, one owner has had to replace his differential 4 times.

The contact owns a 2017 Mercedes-Benz GLA250. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact then stated that the horn and the speedometer failed to operate. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number; however, the contact was still awaiting a call back. The failure mileage was 69,605. The contact stated that they took the vehicle to two dealers and eventually paid out of pocket for the repairs. Unlike other vehicles with the same defects, the contact's vehicle is not a part of the recall.

On a few occasions, the car shifted into neutral on its own after being in the drive gear. This is quite dangerous and unsafe. There are no warning lights or indications. I noticed this problem a few months ago and it has happened a handful of times. I have don’t extensive research on similar problems and have only found forums with other gla drivers experiencing the same problems. There is no recall that I can find regarding this issue. The dealer is also unaware of this issue.

The command screen has completely went out, similar to the same active recall on newer models.

The sunroof doesn't close. Wind and rain is getting into the car. I took the car to the dealer this morning. Problem was verified. There were no warning lamps or messages. I understand there are numerous problems with this sunroof.

Car was driving two separate times and it turned on an auto magic braking system Or engine stopped on freeway

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DES MOINES (9993 HICKMAN RD, URBANDALE, IA 50322) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO ABOUT THE OVER THE AIR UPDATE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND FIRST INFORMED THE CONTACT THAT THE OVER THE AIR UPDATE WOULD BE DONE OVER THE WEEKEND IF THE VEHICLE WAS TURNED ON FOR 10-20 MINUTES. SOMETIME LATER, THE CONTACT WAS INFORMED THAT THERE WAS NO GUARANTEE AS TO WHEN THE OVER THE AIR UPDATE WOULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL CRACKING SOUND AND FELT WATER DRIPPING ON TOP OF HER. THE CONTACT THEN REALIZED THAT WATER HAD BEEN LEAKING IN THE VEHICLE BETWEEN THE WINDSHIELD AND A CRACK THAT HAD FORMED ON THE SUN ROOF. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027) WHERE SHE WAS INFORMED THAT AN OBJECT HAD MADE IMPACT WITH THE SUN ROOF CAUSING THE FAILURE. THE CONTACT DISPUTED THE CLAIM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,544.

ON 12/23/18 AND AGAIN ON 2/19/19 MY 2017 GLA SHIFTED INTO NEUTRAL WHILE DRIVING. MY DASH LIGHTS WENT OUT, THE VEHICLE SHIFTED INTO NEUTRAL THE RADIO STOPPED PLAYING OR SKIPPED IN AND OUT. AN ERROR MESSAGE APPEARED IN THE INSTRUMENT PANEL "TRANSMISSION MALFUNCTION STOP" ON BOTH OCCASIONS MY DEALER HAS SAID IT NEEDED A SOFTWARE UPDATE AND SHOULD NOT HAPPEN AGAIN. BUT OF COURSE IT HAS HAPPENED 2 TIME IN LESS THAN 2 MONTHS. THIS IS A DANGEROUS AND POTENTIALLY LIFE THREATENING MALEFUNTION. I DON'T BELIEVE THE SOFTWARE UPDATE IS THE ISSUE. SURELY A SOFTWARE UPDATE WOULD NOT CAUSE A LIFE THREATENING MALEFUNTION.

WHILE DRIVING ON FREEWAY AROUND 70 MPH, THE IP DISPLAY JUST SUDDENLY DISAPPEAR FOR 1 SPLIT SECOND, THEN THE CAR SHIFTED ITSELF INTO NEUTRAL AND DISPLAYED THE FOLLOWING MESSAGE: "TRANSMISSION MALFUNCTION STOP", THEN I COASTED TO THE RIGHT SHOULDER AREA OF THE FREEWAY, THEN I TURNED OFF THE ENGINE, WAITED FOR 1-2 MINUTES, THEN RESTARTED THE ENGINE AGAIN WITHOUT ANY ISSUE. IT HAPPENED 2 DAYS IN THE ROW-ONE IS YESTERDAY AFTERNOON; THE OTHER ONE THIS MORNING.

RECEIVED LETTER NOV.17 FOR RECALL REF. TOO...."MAY HAVE INSUFFICIENT ELECTRICAL GROUNDING. WANT TO KNOW WHAT THE HOLD UP IS ON GETTING THIS TAKEN CARE OF.? ITS BEEN OVER 6 MOS. THIS IS SECOND RECALL ON MY GLA250...PLEASE TAKE CARE OF THIS EXPEDITIOUSLY.. THERE IS NO EXCUSE FOR WAITING THIS LONG FOR REPAIR ON MY VEHICLE. GET OFF YOUR BACK SIDE AND GET THIS DONE.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901 (415) 233-6509) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF FOOTHILL RANCH DEALER (81 AUTO CENTER DR, FOOTHILL RANCH, CA 92610 (949) 354-0112) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT....UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 11/30/2017*JS

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO AUTO HAUS EDENS (1600 FRONTAGE RD, NORTHBROOK, IL 60062) AND THE CONTACT WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE, AND THAT A SPECIAL TOOL WAS REQUIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2017 MERCEDES BENZ GLA250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE DEALER (MERCEDES-BENZ OF TAMPA 4400 N DALE MABRY HWY, TAMPA, FL, 33614) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THAT SHE WOULD NEED TO WAIT ON THE INTERIM LETTER. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR, AND STATED THAT AN INTERIM LETTER SHOULD BE SENT OUT AT BY THE END OF THE SUMMER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 08/08/17 *BF *JS

TL* THE CONTACT WAS LOANED A 2017 MERCEDES-BENZ GLA250. THE CONTACT WAS PROVIDED A LOANER VEHICLE WHILE HIS VEHICLE WAS BEING SERVICED AT THE DEALER. AFTER PARKING THE VEHICLE IN A GARAGE, THE CONTACT BEGAN TO SMELL A BURNING ODOR. THE CONTACT THEN NOTICED SMOKE COMING FROM THE GARAGE AND ATTEMPTED TO START THE VEHICLE IN ORDER TO MOVE THE VEHICLE. THE VEHICLE FAILED TO START DUE TO THE BATTERY HAVING A SHORT. THE VEHICLE CAUGHT FIRE UNDERNEATH THE HOOD. THE CONTACT'S GRANDDAUGHTER HAD TO BE HOSPITALIZED DUE TO SMOKE INHALATION. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS ALSO INFORMED THAT THE LOANER VEHICLE WAS INCLUDED IN MANUFACTURER RECALL NUMBER: 2017020021. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.