2015 Mercedes-Benz GLA 250

Routine

Owners filed 94 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 5 times.

Not among the Mercedes-Benz GLA 250 years to avoid. Which Mercedes-Benz GLA 250 years to avoid →

When it fails
020k40k60k90k120k200k
38,000 milesMedian miles at failure

44 complaints record an odometer reading. Failures cluster around 0–10,000 miles.

Most common 2015 Mercedes-Benz GLA 250 problems

23 of the 94 complaints (24%) are about the engine.

ComponentReportsCrashesFiresInjuries
Engine23
000
Unknown or Other11
000
Air Bags · airbags10
304
Fuel/Propulsion System · fuel and propulsion system8
000
Electrical System8
010
Structure › Body · body and frame6
000
Power Train · transmission6
000
Service Brakes · brakes3
104
Visibility › Sun/Moon Roof Assembly2
000
Visibility/Wiper · wipers2
000

5 safety recalls

Part 573 reports
Structure › Body › Roof and Pillars23V854000
Filed Dec 15, 20232,976 vehiclesMercedes-Benz USA, LLC

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Risk. A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy. Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Structure › Body › Roof and Pillars21V197000
Filed Mar 19, 202115,096 vehiclesMercedes-Benz USA, LLC

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Risk. The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy. Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz USA, LLC.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bags › Frontal17V627000
Filed Oct 6, 2017495,290 vehiclesMercedes-Benz USA, LLC.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Engine and Engine Cooling › Engine15V662000
Filed Oct 16, 2015857 vehiclesMercedes-Benz USA, LLC.

Defect. Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2015 CLA250, CLA250 4Matic, GLA250, GLA250 4Matic, and 2016 SLK300 roadster vehicles manufactured July 17, 2015, to August 31, 2015. The affected vehicles have intake or exhaust camshafts whose welds may fail and possibly cause engine damage.

Risk. Engine damage may result in a stall, increasing the risk of a crash.

Remedy. Mercedes-Benz will notify owners, and dealers will replace the affected camshafts, free of charge. Interim notices were mailed to owners on December 9, 2015. The recall began on December 23, 2015. Owners may contact Mercedes-Benz customer service at 1-800-367-6372. Mercedes-Benz's number for this recall is 2015100006.

All 5 campaigns on file, newest first.

What owners reported

Newest filings
Suspension
Filed Aug 26, 2026PA

During an inspection, an authorized Mercedes-Benz dealership discovered severe corrosion and perforation, including holes, in the rear subframe of my 2015 Mercedes-Benz GLA. There were no warning lights or messages alerting us to the condition before it was discovered. The dealership confirmed that the subframe requires replacement and estimated the repair at approximately $6,000. The vehicle has approximately 140,000 miles. The rear subframe is a structural component that supports suspension components. Its advanced corrosion and perforation create concern that it could weaken or fail while the vehicle is being driven, potentially affecting vehicle stability and control. The vehicle and affected component are available for inspection upon request, and photographs of the corrosion and holes are available. Mercedes-Benz USA was notified of the problem but has not agreed to cover the repair. Mercedes-Benz has issued a 20-year/unlimited-mile extended warranty for corrosion with perforation of rear subframes on several other Mercedes-Benz models, but the GLA is not currently included. I am reporting this because the same type of premature structural subframe corrosion appears to be occurring in this vehicle and may present a safety defect affecting other GLA owners.

Air Bags
Filed Feb 10, 2026FL

I came out from work. Got in my car and started it and went to make a three-point turn to go the opposite direction on a quiet back street in the airbag deployed halfway through and blew up in my face, causing my hands to be hurt and difficulty with breathing.

Lane Departure › Blind Spot Detection
Filed Feb 1, 2026CA

Collision Prevention Assist Plus Inoperative Light on the dashboard it appears often and beep I am not sure and why

Structure › Body › Roof and Pillars
Filed Nov 20, 202598,000 milesMI

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that the roof panel had detached and was tilted. The vehicle was taken to the dealer, where an estimate for the repair was provided. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure), but the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

Visibility
Filed Nov 20, 202585,000 milesMI

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that the sunroof panel was tilted on one side and fractured. There were no warning lights illuminated. Upon researching the failure, the contact associated the failure with NHTSA Campaign Number: 19V918000 (Visibility); however, the VIN was not included. The vehicle was taken to the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The dealer provided an unknown diagnosis. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 85,000.

Suspension
Filed Nov 14, 202570,000 milesNY

The contact owns a 2015 Mercedes-Benz GLA250. While the contact's daughter was driving at an undisclosed speed, the rear suspension collapsed. The contact stated that when the failure occurred, the vehicle swerved into the next lane. The contact stated that there were no other vehicles nearby during the failure. The vehicle was towed to the dealer, where it was diagnosed with frame corrosion. The contact was informed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.

Structure › Body
Filed Oct 24, 2025VA

Mercedes repair shop inspected this car and stated that there is rear-subframe rusting and corrosion. Repair shop states that this is a safety issue. I took it into Mercedes dealer who stated that this VIN is not covered by a 20-year, unlimited-mile rear-subframe warranty (Feb–Mar 2023) for specific models (C/E/GLK/CLS/SLK/SLC/SL). Mercedes extended the warranty on the models where they saw the most repeat failures, in a way that addresses the worst cases (holes) while controlling scope and liability—not an admission of a universal defect across all lines (e.g., GLA), which is why my VIN isn’t in the program.

Steering
Filed Aug 22, 2025180,000 milesCA

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that while driving at an undisclosed speed, the SRS warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering control module. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.

Engine
Filed Aug 11, 202590,000 milesMD

The contact owns a 2015 Mercedes-Benz GLA 250. The contact stated that occasionally, while driving at various speeds, the vehicle experienced a loss of automotive power. The check engine warning light was illuminated. The contact stated that the failure had progressed. The vehicle was taken to a local independent mechanic, where it was diagnosed and DTC: P052E71; was retrieved. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to an undisclosed recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.

Engine
Filed Jun 30, 2025NC

Check engine light on my 2015 MB GLA250 4matic came on and the error is "P052E PCV Regulator Valve Performance". There is a recall for other MB vehicle with the same engine. I believe the 2015 Mercedes-Benz GLA250 and other models with the same engine should be included in the recall.

Engine
Filed Jun 24, 2025NJ

I have a 2015 Mercedes benz GLA 250 showing code P052E There’s a TSB (MC‑10241531‑0001) and (LI01.20-P-076894 )covering intake‑line assemblies on similar M270‑engine models. Based on these two service bulletin kindly assist with extended emissions warranty

Fuel/Propulsion System
Filed Feb 5, 2025MD

Same part had been recalled from all other models but not my model. It's the same part being used across Mercedes and they won't sale the valve and force customers like me there are thousands other to spent $2700 plus to replace whole system. Should have been recalled since it's same valve that may be using across all vehicles. Failed the emission test which is a big problem they should have addressed.

Fuel/Propulsion System
Filed Jan 3, 2025MD

They had recall of this part which is valve in all other models except for this one. My vehicle failed VEIP test due to faulty valve and required assistance from the dealer but they refused to provide solutions and asked to pay $2700 and $230 diagnosis fee when we already had code which showed which part and which is recalled in all other Mercedes vehicles with 150000 milage warranty. We cannot just replace valve they are forcing to replace whole assembly causing problems for many owners like me. My vehicle has only 36k milage. If same valve is faulty which creates environmental hazard that should be recalled in all models from same manufacturer Instead of forcing ripping customers with high cost and environmental risk.

Fuel/Propulsion System
Filed Dec 6, 2024FL

Car smell like fuel possibly fuel injectors or fuel line… recall on 2016-2021 models but 2015 having same issue Blind spot assist says inoperative Mercedes changed sensors multiple times still says inoperative

Visibility › Sun/Moon Roof Assembly
Filed Sep 18, 2024133,277 milesLA

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while attempting to accelerate, the vehicle hesitated before accelerating. While driving at various speeds, the vehicle was lagging with a loud rumbling sound coming from the rear of the vehicle. The contact depressed the accelerator pedal excessively to stop the vehicle from hesitating. The failure had become more persistent. The contact stated that the sunroof failed to open, as well. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 133,277.

Engine
Filed Aug 27, 2024WA

Today a Check Engine Light turned on my vehicle. I pulled the code via the OBD2 port and looked it up online. It turns out that this issue, code P052E, a defective Crankcase Ventilation Regulator Valve, is a well known problem on in-period MB cars and the manufacturer has issued an extended warranty to other models in their range, but excluded the GLA250, which uses the same parts as several other covered models including the GLC300, a vehicle covered by said extended warranty. If left untreated oil can travel up the electronic lines, ultimately fouling the ECU leading to an extreme hazard. This fault is also extremely expensive to fix, about $2000, as the faulty part (alone about $70) is sold only as a component of a larger kit (about $700), and installing the kit requires removing motor mounts and hoisting the engine. Mercedes should either widen the Extended Warranty to cover all of it's vehicles built with the defective part or issue a recall.

Engine
Filed Aug 22, 2024NC

Good Afternoon, the status of my vehicle is simply UNKNOWN. I purchased my vehicle on the 26th last year of January. That same day I drove it back home my car was jerking. So I went back the following day to see if I could get into another vehicle because this one was malfunctioning they didn’t want to do anything for me. I tried so many different options to get out of this car I had a few scares driving this car the week of ownership. About sis times my car cut off completely during traffic and I have some recorded videos. Theirs a leakage somewhere I can fill up my gas tank to full and drive maybe two blocks away from my house and the gas meter is say that I have half a tank. Now my car is overheating, it’s not cranking it just tells me on the dashboard that 4MATIC is unavailable.

Structure
Filed Aug 19, 2024120,000 milesNY

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that the sunroof failed to close completely as needed. Upon inspection, the contact discovered that a plastic part of the roof panel had detached. The vehicle was taken to an independent mechanic, who replaced the right and left roof guides, motor glass, and headliners. The contact related the failure to NHTSA Campaign Number: 23V854000 (Structure); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Power Train
Filed Aug 14, 2024FL

There is a known issue with the mercedes benz GLA 250 rear differential. it is defective and need to be replaced many times during the life of the vehicle. i have not had an accident that i can relate to this defect but i feel it need to be reported and investigated by your office. the cost of the repair is over $6000. you can read more about this issue in this forum [XXX] i started reporting the issue before the warranty expired, the dealer was never able to find the problem, after the warranty expires they "discovered" what the issue is, the rear differential need to be replaced. of course they deny any wrongdoing but this is a well documented manufacturing defect that should be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Train
Filed Jun 13, 2024TX

Rear differential has failed/malfunctioned. The vehicle is available upon request. It is a road safety issue as it will stall/ hesitate when accelerating and has a jerking effect. It has been confirmed by an independent service center. It had not been inspected by anyone, other than an independent service center mechanic. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Power Train
Filed Jun 4, 202447,749 milesCA

The contact owns a 2015 Mercedes-Benz GLA250. While the contact’s daughter was driving approximately 35 MPH, the vehicle lost automotive power and stalled. The vehicle was eventually restarted and driven to the local dealer who diagnosed that the transmission valve body and conductor plate had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 47,749.

Engine
Filed May 10, 2024WA

My 2015 Mercedes Benz GLA check engine light came on for error P052E Positive Crankcase ventilation assembly. This is a $2,000 dollar repair because you need to buy the whole assembly and you can’t just buy the valve like other cars. This part has a recall on other models but not the GLA. For example the metrics uses the same part and is covered by a recall but not the GLA. We need to included in this recall. This design flaw renders my 2015 useless and virtually has no value. Please compel Mercedes to recall this defective part and design flaw that requires 6-8 hours of labor for a simple part that is easily accessible on all other cars.

Unknown or Other
Filed Apr 30, 2024CA

My car suddenly shifts to Neutral when stopped at the stoplight/while driving causing a safety issue. I had to turn off and turn on every time this happens. I called Mercedes and filed a complaint #06552876

Fuel/Propulsion System
Filed Apr 17, 2024VA

Engine Light Came up & CollIsion Warring Massage Show Up

Engine
Filed Apr 16, 2024NJ

The engine light is one and the related code for the engine light is P052E-71. The valve for Crankcase ventilation has a malfunction. There is recall for the code for other Mercedes Benz car model varies from 2015 to 2019. I believe this code on for GLA 250 is the same manufacture malfunction parts and should be recalled for free replacement for safety reason.

Fuel/Propulsion System
Filed Mar 8, 2024CA

All MB GLA and CLA 2015 cars have a common issue "CRANKCASE VENTILATION VALVE" which should be replaced a few times for the cars. Each service will cost at least $2000.00. Please ask MB to recall their cars and fix this issue.

Structure › Body
Filed Feb 27, 2024VA

The panoramic sunroof will not open on one side rendering the sunroof unusable. this problem is happening often on this Mercedes model. Looks like Mercedes used plastic guide to move the sunroof back and forward and if you take a bump while driving with the sunroof on the tilted position it will break the plastic tracks rendering the sunroof unusable. this is a time-consuming fix because the interior of the car needs to come out to completely remove the sunroof and replace the damage part with the same original part that will break again under the same circumstances.

Electrical System
Filed Feb 5, 202444,000 milesNJ

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while driving at an undisclosed speed, the vehicle sputtered, and the check engine warning light illuminated. In addition, the collision assists warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed PVC valve. Additionally, the transmission assist needed service due to overheating. The collision assist warning light was reset. The vehicle was repaired. The contact stated that the failure had reoccurred, and the collision assist, and the check engine warning lights illuminated again. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure occurred four times. The vehicle was repaired twice by the dealer and once by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.

Engine
Filed Jan 23, 2024NV

When it first started to malfunction, my car would suddenly loose power out of nowhere and pretty much stop wherever. It's done it when I was crossing a busy intersection and it stalled right in the middle of the road causing other cars to have to stop or go around me. It has also stopped while I was driving on the freeway. I didn't even have enough power or momentum to pull off to a safe lane and almost caused an accident and several times while I was driving up a narrow two way road in the mountains. Later down the road my check engine light came on and I got the code p205e, Crankshaft ventilation breather hose is clogged, then my car lost power for good. It has been parked for almost a year now because I can't afford the repair and I am still paying car payments and insurance on it

Engine
Filed Jan 2, 2024NH

I was getting of the highway when i heard a knocking sound. I pulled off the road and had my vehicle towed to my mechanic. According to my mechanic. I need a new motor because of a weld failure on the crankshaft.

Engine
Filed Jan 2, 2024VA

Have seen a lot people I know with Mercedes have a code p052e and it cost over 2000 grand to repair. Should be a resall since a lot have been having same problem with the same code. Went off for now but I’ve seen online a lot saying it had check engine light come on again!

Engine
Filed Dec 27, 202398,000 milesNY

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated when the vehicle was started, the check engine warning light illuminated, and there were fumes from the exhaust entering the cabin of the vehicle. Additionally, while driving at various speeds, the vehicle stalled. The contact stated that the failure persisted. The vehicle was taken to the dealer to be diagnosed; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.

Unknown or Other
Filed Nov 21, 2023CA

Panoramic Roof exploded without any outside influences causing this...many on your radar...dangerous...not sure why the NHTSA has not ordered a recall...there have been thousands of these same issues across many manufacturers. Almost caused a crash due to the startle effect of the explosion. MBZ does not make a replacement part for this. Why is that? There's a reason behind this. It's the gov'ts responsibility to keep us safe...Insurance paid for the replacement...MBZ does not make it...there are no aftermarket replacements for this. Dealership has had the car on it's lot for 5 weeks...it's been out of order for 8 weeks.

Engine
Filed Oct 30, 2023NJ

Crankcase Vent Value defect

Engine
Filed Oct 23, 2023MN

Positive crankcase ventilation regulator valve preformence I know alot people have same problem

Power Train
Filed Oct 18, 2023117,100 milesMO

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The message "Take Vehicle to Your Dealer" was displayed. The contact noticed that the gear shift indicator light was in neutral (N) while the gear shifter was in drive (D). The contact stated that she shifted out of drive (D) and back into drive (D), and the vehicle responded as needed. The contact stated that the failure occurred on two occasions. The contact stated that she had stopped driving the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 117,100.

Power Train
Filed Oct 13, 2023TX

Car randomly shifts to neutral, displays message : "reverse not available" or "transmission malfunction". Car rapidly slows down causing cars behind to make avoidance maneuvers. Scanned fault codes: P079200 (transmission rpm sensor 1 malfunction) P274600 (transmission rpm sensor 2 malfunction)

Engine
Filed Oct 5, 2023MA

We own a 2015 Mercedes GLA. There has been a voluntary extended warranty due to a known issue on their end for years with this very expensive fix on low mileage cars. The voluntary extended warranty for this issue is not including the GLA class, when Mercedes has known this is a known issue and defect with their vehicles at the detriment and safety of the owners who unknowingly have to deal with this. I am writing to encourage the NHSTA to have Mercedes be accountable for this issue outside of the complaints related to the C class.

Fuel/Propulsion System
Filed Sep 9, 2023CA

On September 7th, 2023 while I was on the fastest lane driving to work in the morning on I 10 fwy, the car shut down without any prior warning. Couldn't even put it in neutral. Called 911 and a cop called the towing service to take the car out of the fwy. Mercedes Benz Ontario dealer diagnostics says it's due to a fuel pump failure. I see a same issue recall, but not for my model. Mercedes should check if my model sold also has a similar fuel pump failure issue. It's very dangerous to stop without any warning.

Unknown or Other
Filed May 15, 2023CT

Panoramic sunroof issue. I was driving on the highway 65 mph and opened my sunroof. As I tried to close the sunroof I heard a noise, like the sunroof was coming off the track. I was unable to close it. As I drove I felt like the sunroof could come off. I have an Appointment to have sunroof inspected. It does close.

Unknown or Other
Filed May 6, 2023FL

Auto A button for echo you power on but it not work. My keep faulty if my door lock with auto it sometimes won’t open then a lock smith has to be call

Fuel/Propulsion System
Filed Apr 5, 2023CA

The factory fuel rubber inlet hose going to the high pressure fuel pump leaks in cold weather conditions. Multiple dealerships and online forums are aware of this fuel leak but a recall has not been issued to have the hose and clamp replaced.

Engine
Filed Mar 23, 2023MN

The car had only 71,000 miles on it when it it had a crank no start situation that immobilized it and had to be towed. After diagnostics at two repair shops, it was determined that the exhaust camshaft was the cause. This model year car has a recall (Mercedes campaign 2015100009 and NHTSA campaign 15V662000) for the camshaft but not for the car's VIN. This failure should not occur in a car with this mileage. Had it suddenly stalled while driving, it could have resulted in a potential accident.

Air Bags
Filed Jan 9, 2023NJ

Mercedes no longer supports the sos ( tel-aid) system, so this system no longer works...each time you start the car, the sos inoperative warning light is on, and it blocks other safety features ( speedometer etc..). You have to reset the light each time you get in the car. Without the support of the system there is no emergency alert theft tracking ,airbag deployment sent to MB etc etc. Mercedes no longer services this feature, and this is one of the reasons we bought this car. It's a tremendous safety concern. Even though there are dealer bulletins about this, there is no fix. All these cars should be purchased back by MB. I'm uncomfortable driving a car that could be involved in a collision, and the car not notifying MB, or the police

Engine
Filed Jan 5, 202355,000 milesIL

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while driving at approximately 25 MPH, the vehicle lost motive power and stalled in the middle of the roadway. The contact stated there was an unknown message in RED displayed on the instrument panel. The contact stated that the vehicle restarted after several attempts and operated normally. The contact stated that the failure became more frequent. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 55,000.

Forward Collision Avoidance › Automatic Emergency Braking
Filed Dec 30, 2022NC

Had an update on the software to control collision prevention on the car, and soon afterward it began to deploy at certain spots without any other car in front for at least 50 feet. Took it back to the M-B Seattle dealer and after 4 weeks of investigation, I was told that the matter is exterior to the car and that the car performs as intended. T still drive the car and it still gives me warnings of impending to engage the collision detection braking system. I don't feel very comfortable driving it in the city.

Unknown or Other
Filed Nov 23, 2022VA

Rear camera stopped working.

Electrical SystemFire
Filed Nov 7, 2022MD

A driver in my household was driving at normal speeds and smelled smoke in the cabin. She pulled over immediately to the nearest gas station. In that short time, there were FLAMES coming from the center console area. She ran inside to get employees with fire extinguisher. The fire was put out and police/fire department were called. The car was un-drivable, and my insurance declared it as a total loss (it would cost more to repair than the current blue book value). I had a similar problem previously with a Mercedes 2014 CLA250. That was a smaller fire, but melted the console area. I will be submitting a report for that one as well, even though it happened several years ago. After that incident we went back and forth with MB corporate and ultimately took it to dealer and ended up trading in for this one. Both fires were electrical fires from wires underneath the center console.

Structure › Body
Filed Oct 30, 2022VA

Panoramic sunroof slider shoes failing, being cracked and stuck in the railing, causing a sunroof malfunction. The main concern of danger is that during closing the sunroof, with a lack of support glass bangs down coming in contact with some metal parts, risk of being shattered and cause injury to passengers. In my specific car, somehow all 4 shoe sliders failed on a car with less than 50,000 miles. While researching, the issue is raised by many other owners and appears to be a wide spread systemic flaw. https://www.glaowners.com/threads/shoe-on-rail-of-panoramic-sunroof-broke.26716/page-5

Electrical System
Filed Oct 1, 2022WI

When I went to start my vehicle it did not turn on. The lights weren’t on and we had the battery and alternator checked out and they were fine.

Complaints 1-50 of 94, newest first, reproduced as filed.

Across model years

Worst on record: 2015
YearComplaintsRecallsFiresDeathsAssessment
20262100Routine
20253100Routine
20242200Routine
20238100Routine
20224200Routine
202118900Routine
202011500Routine
2019291100Routine
2018501210Routine
201731910Routine
201651400Routine
2015 — this page94510Routine
20141000Routine

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Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 15, 2023. Source: NHTSA Office of Defects Investigation.