2026 Mercedes-Benz E350

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024-2026 AMG GT, C-Class, E-Class, SL, CLE, and GLC vehicles. The infotainment control unit may reset while the vehicle is in motion and cause the instrument panel display to go blank.

Risk. An instrument panel display that fails to show critical safety information, such as the speedometer and warning lights, increases the risk of a crash.

Remedy. Dealers will update the infotainment control unit software, free of charge. Owner notification letters were mailed June 29, 2026. MBUSA's number for this recall is 2026050004. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 8, 2026.

While driving my 2026 Mercedes-Benz E350 (rear-wheel drive) at approximately 40 mph, I began slowing for a traffic light. As I approached the intersection, the vehicle suddenly experienced what appeared to be a catastrophic electronic failure. Without warning, the vehicle became almost completely inoperable while the engine continued to run. The vehicle abruptly came to a stop and became immobilized. The rear wheels locked, preventing the vehicle from moving. I was unable to shift the transmission out of Drive or into any other gear. The gear selector became completely unresponsive. I was unable to shut the vehicle off. Numerous warning lights and system malfunction messages appeared simultaneously across the instrument cluster. The windshield wipers activated on their own without any driver input. The windows rolled down automatically and would not roll up. Nearly every electronic system appeared to malfunction at the same time. I lost the ability to control the vehicle normally because I could not shift gears, restart the vehicle, or clear any of the system failures. The engine continued running throughout the event, but the vehicle was effectively disabled and could not be driven. Emergency personnel were dispatched to guide the flow of traffic as the vehicle was obstructing traffic. This failure created an extremely dangerous traffic situation. The vehicle became immobilized in the roadway without warning during normal driving. As the driver I had no reasonable ability to