2011 Mack Pinnacle (cxu)

Routine

No owner complaints are on file for this vehicle. It has been recalled 11 times.

11 safety recalls

Part 573 reports
Trailer Hitches › Fifth Wheel Assembly15V644000
Filed Oct 13, 2015448 vehiclesMack Trucks, Inc.

Defect. Mack Trucks, Inc. (Mack) is recalling certain model year 2011-2014 Pinnacle (CHU and CXU) trucks manufactured September 10, 2010, to June 17, 2013. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have a locking mechanism that may fail to operate or to properly engage.

Risk. If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.

Remedy. Mack will notify owners, and Fontaine dealers will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 18, 2015. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0395.

Exterior Lighting › Turn Signal › Flasher Unit14V208000
Filed Apr 18, 201444,047 vehiclesMack Trucks, Inc.

Defect. Mack Trucks Inc. (Mack) is recalling certain model year 2010-2014 CHU, CXU, and MRU, 2007 CT and CV, 2008-2014 GU, and 2011-2014 LEU, and TD trucks manufactured February 28, 2006, through November 8, 2013, and equipped Hamsar Electronic Flasher. The hazard warning lights may fail.

Risk. A failure of the hazard warning lights could reduce the trucks visibility, increasing the risk of a crash.

Remedy. Mack will notify owners, and dealers will replace the electronic flasher unit, free of charge. The recall will begin by mid-June 2014. Interim letters went out to owners on June 23, 2014. The recall began on July 25, 2014. Owners may contact Mack customer service at 1-866-298-6586. Mack's number for this recall is SC0379.

Exterior Lighting14V205000
Filed Apr 18, 20141,342 vehiclesMack Trucks, Inc.

Defect. Mack Trucks Inc. (Mack) is recalling certain model year 2010-2015 CXU trucks manufactured November 20, 2009, through January 27, 2014, and equipped with dual vertical exhaust pipes. The white conspicuity reflectors on the rear of the cab could be blocked by the exhaust pipes. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk. A blocked reflector makes the truck-tractor less visible when operating the vehicle without a trailer in the dark, increasing the risk of a crash.

Remedy. Mack will notify owners, and dealers will inspect the trucks and if the reflectors are blocked, they will add two vertical white reflectors to the rear glass , free of charge. The recall began on May 30, 2014. Owners may contact Mack Customer Service at 1-336-393-2000. Mack's number for this recall is SC0378.

Electrical System14V078000
Filed Feb 21, 201470,208 vehiclesMack Trucks, Inc.

Defect. Mack Trucks, Inc. (Mack) notified the agency on February 20, 2014, that they are recalling certain model year 2010-2012 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. While continuing to research the scope of the issue, Mack expanded the recall on November 18, 2014 to include certain model year 2008-2009 and 2013-2014 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. Having completed its investigation, Mack once again expanded the recall during February 2015 to include an additional 53,780 vehicles from model years 2007 and 2015. The recall now covers model year 2007-2015 includes CHU, CXU, GU and TD vehicles produced October 13, 2006, through October 3, 2014. In the affected vehicles, the Electronic Power Distribution Module (EPDM) may be contaminated from water leaks in, and around, the windshield. If exposed to water leaks, contaminants such as road salts may deposit on the EPDM.

Risk. Deposits of contaminants may result in the circuits being bridged, creating a high resistance short, increasing the risk of a fire.

Remedy. Mack has notified owners, and dealers will inspect the EPDM. If contamination has occurred, dealers will replace the EPDM and address the leak, free of charge. Owners of model year 2010-2012 CHU, CXU, GU and TD vehicles were initially notified April 24, 2014. Owners affected by the recall expansions were notified in February 2015. Owners may contact Mack Trucks at 1-336-393-2000. Mack's number for this recall is SC0375.

Parking Brake › Conventional › Air13V153000
Filed Apr 22, 2013331 vehiclesMack Trucks, Inc.

Defect. Mack Trucks, Inc. is recalling certain model year 2011-2013 CXU trucks manufactured November 23, 2010, through March 19, 2012. These vehicles are equipped with an MGM Type 24 J-series piston parking brake chamber. In the affected axles, the brake chambers may leak pressure allowing the parking brake to drag when it is supposed to be released. Brake dragging could lead to overheated brake components.

Risk. Overheated brake components could result in a fire.

Remedy. Mack Trucks will notify owners and the brake chambers will be replaced as needed, free of charge. The safety recall is expected to begin on, or before, June 17, 2013. Owners may contact Mack at 1-800-866-1177. Mack Truck's campaign recall number is SC0369.

Trailer Hitches › Fifth Wheel Assembly11V461000
Filed Sep 1, 2011113 vehiclesMack Trucks, Inc

Defect. MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 CXU TRUCKS MANUFACTURED FROM MAY 1, 2010, THROUGH JANUARY 31, 2011. DURING THE COUPLING PROCESS, IT IS POSSIBLE FOR THE DRIVER TO PARTIALLY CLOSE THE FIFTH WHEEL LOCK AND IF SOLELY RELYING ON A TUG TEST (PULL TEST), THE DRIVER MAY THINK THAT THE FIFTH WHEEL LOCK IS PROPERLY COUPLED TO THE TRAILER KING PIN WHEN IN FACT IT IS NOT PROPERLY COUPLED.

Risk. IF THE DRIVER DRIVES AWAY WITH A TRAILER THAT IS NOT PROPERLY COUPLED, THE TRAILER CAN COME LOOSE AND POTENTIALLY RESULT IN A VEHICLE CRASH.

Remedy. MACK TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE LOCK BAR FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 7, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.

Power Train › Clutch Assembly › Pedal/Hand Lever(motorcycle)11V370000
Filed Jul 21, 2011475 vehiclesMack Trucks, Inc

Defect. MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2010-2011 CHU, CXU AND GU HEAVY TRUCKS MANUFACTURED FROM JULY 12, 2010, THROUGH JULY 23, 2010 FOR A POTENTIALLY DEFECTIVE WELD ON THE SHAFT THAT THE CLUTCH PEDAL ATTACHES TO.

Risk. IF THE WELD FAILS, THE PEDAL SHAFT MAY WORK ITS WAY LOOSE AND POTENTIALLY CAUSE THE CLUTCH PEDAL TO FALL TO THE FLOOR, WHICH WOULD LIMIT THE DRIVER'S CONTROL OF THE VEHICLE INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL REPLACE THE CLUTCH PEDAL SHAFT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 29, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.

Service Brakes, Air › Slack Adjusters › Automatic11V272000
Filed May 3, 20111,524 vehiclesMack Trucks, Inc

Defect. MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHU, CXU, GU, LEU AND MRU TRUCKS MANUFACTURED FROM OCTOBER 15, 2010, THROUGH JANUARY 31, 2011, AND EQUIPPED WITH GUNITE AUTOMATIC SLACK ADJUSTERS. DUE TO AN INCOMPLETE "KNITTING" OF THE IRON AT THE TIME OF CASTING, INADEQUATE STRUCTURAL INTEGRITY OF THE SLACK ADJUSTER HOUSING CAN OCCUR, WHICH COULD CAUSE THE HOUSING TO BREAK AT THE HANDLE UNDER NORMAL OPERATING LOADS.

Risk. SLACK ADJUSTERS WITH THIS FLOW NOTCH COULD CRACK UNDER NORMAL BRAKING CONDITIONS CAUSING LOSS OF BRAKING WHICH COULD RESULT IN A VEHICLE CRASH.

Remedy. MACK TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE SUBJECT SLACK ADJUSTERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 24, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-528-6586.

Trailer Hitches › Fifth Wheel Assembly11V209000
Filed Mar 31, 2011808 vehiclesMack Trucks, Inc

Defect. MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2008-2011 CHU AND CXU HEAVY TRUCKS MANUFACTURED FROM JANUARY 2008 THROUGH JULY 2010. THERE MAY BE AN INTERFERENCE WITH THE BOLTS USED TO SECURE THE FIFTH WHEEL TO THE FRAME THAT CAN PREVENT THE BOLTS FROM BEING TORQUED TO SPECIFICATION.

Risk. THE BOLTS MAY FAIL AND COULD RESULT IN THE FIFTH WHEEL COMING LOOSE CAUSING THE TRAILER TO SEPARATE FROM THE TRACTOR INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSPECT AND REPLACE THE BOLTS AS REQUIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 30, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.

Visibility10V537000
Filed Oct 27, 201021 vehiclesMack Trucks, Inc

Defect. MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011 CHU AND CXU, HEAVY TRUCKS MANUFACTURED FROM JULY 13, 2010, THROUGH AUGUST 13, 2010, WITHOUT REAR MUD FLAP HANGER BRACKETS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE REAR CONSPICUITY TREATMENT TYPICALLY FOUND ON THE MUD FLAP HANGER BRACKETS MAY NOT HAVE BEEN INSTALLED IN THE ALTERNATE POSITIONS AS ALLOWED IN THE REGULATION ON VEHICLES MANUFACTURED WITHOUT REAR MUD FLAP HANGER BRACKETS.

Risk. LACK OF REFLECTORS COULD LEAD TO REDUCED VISIBILITY OF THE VEHICLE INCREASING THE RISK OF A CRASH.

Remedy. DEALERS WILL INSPECT AND INSTALL CONSPICUITY TREATMENT AS REQUIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 2, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.

Showing 10 of 11 campaigns, newest first.

Across model years

Worst on record: 2013
YearComplaintsRecallsFiresDeathsAssessment
20220200Routine
20210200Routine
20200300Routine
20190200Routine
20180300Routine
20170200Routine
20160200Routine
201501500Routine
201401800Routine
201321300Routine
201201200Routine
2011 — this page01100Routine

Compare every Pinnacle (cxu) year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 13, 2015. Source: NHTSA Office of Defects Investigation.