2023 Kia Sportage Hybrid

Defect. Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."

Risk. A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy. Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

In the newer Kia's, the gas lid is completely electronic. There is no emergency release for the gas lid. The Lee's Summit Kia dealership is claims that Kia has designed their newer cars with no emergency latch to open my gas lid so I can put gas in my car. I have a working car that I cannot put gas in. Then the Lee's Summit Kia dealership states the part takes 5-7 days to get there and I still have no vehicle. I randomly attempted to get gas Monday 10/11/2026 and the gas lid wouldn't open. Sometimes it gets stuck (which is also an issue), and went on my way. The next day, the same thing happened. When it happened, I went to the dealership, who graciously told me that they could charge me $500 for the privilege to access my gas tank to put gas in my car. This is not a safety issue. This is a scam by Kia and probably Hyundai too.

Was driving my child to school when the Hybrid System alert came on, I only had a few seconds to try and pull over before the car completely shut down, we lost all motive power. I was on a downward incline right in front of an uncontrolled intersection with very little shoulder as I live in a rural mountain town. Since the parking brake is part of the integrated system I did not feel I had full control of the car while pulled to the side and even moved a bit while trying to wait to restart the system via the 12volt re-set button. This was a very serious safety issue, the difference of less than a minute could have led to my child and I being helpless in the middle of a highway intersection. This is a reoccurrence of a previously documented problem from April of 2026. We took it to an authorized dealership for repair who stated it was due to two battery cells reading higher (diagnotic codes P1B200 and P0A1B), they performed a BMS cell balance and reset the values. Despite the repair the same situation occurred again in a significantly more dangerous situation. I was able to drive the car home with no reoccurrence but due to the unpredictable nature and severity of the issue the car Kia provided a tow back to the dealership as it was deemed unsafe to drive. Allstar Kia in San Bernadino has stated it could be 7-10 days before they can look at the car, they have declined to provide alternative driving assistance while they determine if this is covered by warranty, even though the

The contact owns a 2023 Kia Sportage. The contact stated that while driving 30 MPH, the message "Brake Carefully" was displayed. The contact slightly depressed the brake pedal to test the brakes and continued driving; however, the vehicle lost motive power. The vehicle was towed to an independent mechanic, where the contact was informed that the failure was an electrical issue. The vehicle was then towed to a dealer, where it was diagnosed and DTC: P1BB200 was retrieved. The contact was informed that the hybrid braking system had failed and needed to be replaced. The vehicle was repaired. The contact associated the failure with NHTSA Campaign Number: 23V410000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure. The failure mileage was 43,000.

I was driving my 2023 Kia Sportage Hybrid when the vehicle displayed a "Check Hybrid System"/ "Stop Safely" warning and suddenly lost motive power/acceleration. I was unable to accelerate normally. I had luckily pulled of the road that I was going 55 mph into a parking lot prior to the lass of power or I would have stopped right on the roadway with cars going the same speed directly behind me. This created a serious safety concern because if this had occurred while traveling at highway speed or in heavy traffic, the sudden loss of power could have resulted in a collision. There had been no indication to me that the vehicle was about to lose motive power before the hybrid-system warning appeared. The vehicle is currently at an authorized Kia dealership for inspection and diagnosis. The cause has not yet been provided to me. The vehicle is available for inspection. I am reporting this because a sudden loss of motive power associated with a broad-system warning presents a significant safety risk. I have also learned that other Kia Sportgage Hybrid owners have reported similar hybrid-system warning and loss-of-ower incidents.

2023 Kia Sportage Hybrid. Drop in power/acceleration! Upsetting, stressful & unsafe. Purchased brand new, Nov 2023. When this occurred approx. 35695 miles. I left work, got on the freeway, (only maybe 1-2 miles away) and was trying to accelerate to merge with traffic flow and could only go approx. 52-54 MPH. I tried to "floor" the pedal, but with no further acceleration. No check engine light turned on, only display message noting depleted battery/drained warning. Since power was limited, and unsure of safety of driving further or if the car would literally stop, I pulled to the shoulder of the freeway. It is a miracle that I was in the slow lane already! Unsettling! It was towed to a Kia Dealership. They had it for 2 days. The technician said there were two error codes (P017100 - System Too Lean, and P019100 Fuel Rail Pressure Sensor Circuit Range/Performance). They were unsure how/why this incident occurred. They said some kind of glitch in the system. I asked if they have had other cars with this similar issue brought in, and the technician said he did not know of any. The issue was not replicated upon initial diagnostics. Technician cleared codes, reset the engine adaptive values and road tested, and deemed the vehicle "safe to drive". But said if it occurs again, try turning off the engine, wait a bit and try driving! WHAT?! Also if it occurs again to bring it back and a technical ticket should be opened to investigate further. I have read online forums of this SAME issu

Electronic parking brake switch has failed. Yes the switch is available for inspection. Electronic parking brake can no longer be manually activated. Failure of the electronic parking brake switch has been confirmed by a dealer (Citrus Kia, Ontario, CA). Electronic parking brake switch has not yet been inspected by the manufacturer, police, insurance representatives or others. No warnings have been given regarding function of the electronic parking brake switch.

My 2023 Kia Sportage EX Hybrid has experienced repeated engine-related failures since October 2022, requiring multiple dealer repairs. The safety issue escalated in 2026 when the vehicle experienced sudden loss of acceleration while driving on highways. In April/May 2026, the vehicle lost acceleration twice within approximately 10–15 minutes. Warning messages appeared, including Check Engine Light and "Check Hybrid System – Stop Safely." The accelerator became unresponsive, requiring the vehicle to be moved to the shoulder. The dealer diagnosed P0030 and P1120 and replaced the Bank 1 Sensor 1 oxygen sensor and valve cover assembly with manufacturer technical support involved. Several months later, another highway loss-of-acceleration event occurred. The vehicle would not respond to the accelerator, RPM remained around 1,000, and it had to be safely moved off the road. The dealer diagnosed P2138 and replaced the accelerator pedal assembly. The repeated unexpected loss of acceleration creates a serious safety risk. The root cause remains unknown despite multiple repairs.

The contact owns a 2023 Kia Sportage. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment and the vehicle stalled. The check engine and battery warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.

The contact owns a 2023 Kia Sportage. The contact stated that while driving 75 MPH, the engine seized. The hybrid engine message was displayed. The vehicle was driven to the shoulder of the road and parked. The contact stated that while attempting to restart the vehicle, the vehicle started. The contact reset the instrument cluster. The contact stated that the failure had occurred while driving on a busy four-lane highway. The failure was a persistent failure. The dealer was made aware of the failure. The vehicle was taken to the dealer. The contact stated that no diagnostic information was provided. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle had experienced an EVAP leak in April 2026. The vehicle was at the dealer for two months and was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,445.

On XXX and XXX, while driving on the highway, the vehicle suffered a sudden, complete loss of motive power. Flashing warning lights appeared on the instrument cluster, accompanied by a safety warning message instructing the driver to pull over and "Check Hybrid System" immediately. This sudden, uncommanded drop in propulsion on active, high-speed roadways created an immediate safety hazard, forcing emergency maneuvering to coast the vehicle safely to the shoulder. The vehicle was delivered to an authorized franchise dealer (Arapahoe Kia in [XXX]) on XXX, where it has now remained grounded for 31 consecutive days. The service department has verbally communicated extreme diagnostic confusion, stating they lack an on-site hybrid specialist to properly diagnose the high-voltage powertrain/HPV/hybrid battery system. The vehicle has historically received software updates under Campaign SC335A, and the symptoms reported here closely align with the loss of motive power issues addressed in Voluntary Emissions Service Campaign SC338. To date, neither the dealership nor the manufacturer (under Case #XXX) has provided a formal written diagnosis, a repair schedule, or an active resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car's transmission became unresponsive and caused the car to lose the ability to accelerate. This happened twice on the highway before I could get it to the dealer. In order to recover, I had to pull over on the shoulder and turn the car off, wait, and turn it back on. The dealer, through the Kia warranty service, would only 'recalibrate' the transmission and refused to service it. After the recalibration, the dealership wanted to give me back the car. I insisted that they took it for an extended test drive in which it stalled for them as well. Kia warranty then authorized the replacement, and I am awaiting its completion.

REAR PASSENGER SEAT BELTS ON BOTH DRIVERS AND PASSENGER SIDE: The seat belt would not fully pull out/extend, and allow the passenger OR the child safety seat to be properly secured. It would lock up, and once the belt was pulled out, it would lock up on the retraction and not allow any extension. I took to the KIA dealership - which took a total of 3 visits- DEMONSTRATED and recreated the issue- which confirmed there was a problem. This did not happen on each use, but once I realized the child safety seat could not be installed properly (fully extended seat belt, retraction/ratcheting of belt to secure seat) I returned, and asked the service manager also observe along with at least one of the service techs. They were skeptical and not even fully aware of how a child seat should be installed, and the full extension of the seat belt, and the SOUND of the ratcheting/locking of the belt once fully extended. A repair/replacement was eventually done- parts had to be ordered and I could not find this “defect” on any KIA or other websites. It took a number of days for the replacement/repair. There were no warning lights that there were any problems with the safety belts. I (retired) police officer with NHTSA safety seat instructor certification (not current) and have knowledge of this, and it wasn’t until I explained and demonstrated the system to these dealership employees the proper function did they “believe” me. I just read of the a KIA recall on their Telluride models, and it so

Over the past 11 weeks, my 2023 Kia Sportage has experienced sudden, complete loss of acceleration on at least three separate occasions while driving at highway speeds. Each incident is accompanied by the battery gauge dropping to zero. I was forced to stop on the highway to restart my vehicle in order to drive it again. No error codes are stored because the fault clears on restart. I have taken the vehicle for inspection to a mechanic and Kia Dealership Marin, neither were able to diagnose or repair the issue.

I am filing a safety complaint regarding my 2023 Kia Sportage Hybrid. The vehicle developed a “Check Hybrid System” warning and was diagnosed by a Kia dealership as having a failure involving the high-voltage hybrid system, specifically the MCU (Motor Control Unit). The dealership informed me that the vehicle may be unsafe to drive due to the possibility of fire risk associated with the high-voltage system. I was told technicians had to use specialized protective equipment while diagnosing the issue and that the diagnosis process took nearly a week. The repair estimate was approximately $5,000, in addition to approximately $750 charged for diagnostics alone. The vehicle is reportedly out of warranty due to mileage, even though this appears to involve a major hybrid system component and a potential safety defect. This concerns me because: - the vehicle is a relatively new 2023 model, - the failure involves the high-voltage hybrid system, - Kia advised the vehicle may catch fire, - and independent mechanics generally cannot service or repair these proprietary hybrid components. I believe this may represent a broader safety issue or defect involving the hybrid system or MCU components in Kia hybrid vehicles. I am requesting that this matter be investigated for possible safety defects, recall eligibility, or manufacturer responsibility.

When driving on the highway, warning lights activated on the dash with the message "Check Hybrid System. Stop Safely." Seconds later, the vehicle lost all propulsion power. The hybrid battery indicated it had a half charge and the combustion engine was running. Depressing the accelerator caused the engine to increase RPMs but little to no power was output to the wheels. I turned the car off and all electrical systems were disconnected and the car would not start. I pressed the "12V Battery Reset" button and electrical systems were restored and I was able to start the car. The failure then repeatedly occurred. This issue has presented multiple times now, all while driving on the highway.

I would welcome making my vehicle available for inspection on this issue. Year/Make/Model: 2023 Kia Sportage EX HEV AWD 4-Door SUV Color: Black Powertrain: Hybrid Electric Vehicle (HEV) Number of occupants: 2 (driver and passenger) Injuries: None, but fatalities could have occurred. Vehicle turned off completely – no power, no hazard lights, and although driver miraculously made it to the shoulder, most of it was blocked by a snowbank and sat in a dead car with no hazard lights. Passenger (recovering from leg surgery in full leg brace) was forced to exit onto a snow bank and enter a tow truck cab, risking re-injury. Crash: No — vehicle was somehow brought to shoulder and aid protected by two state trooper vehicles until a tow arrived. Our car suddenly emitted a loud alarm at highway speed on I-84 -the instrument panel displayed an "stop vehicle immediately" warning. There was no prior warning, unusual noise, or dashboard indication of any problem. The car shut completely down while still on the highway. Car was towed to the nearest KIA dealer - Columbia Ford/Kia [XXX] ). After diagnosis, the authorized Kia dealer documented the following on Repair Order Invoice W7403: • Concern: "TOW IN. DIED WHILE DRIVING. SEPARATED" • Diagnostic fault code: BMS P1BB20 • Failed/replaced parts: ◦ DECOUPLER-BASFILTR, Part No. SPO 25290 2MHD0 ◦ BOLT-CRANKSHAFT, Part No. KIA 23127 2MHA0 ◦ BATTERY MODULE ASSY, Part No. SPO 37507 L5000 • Parts total: $835.54 • Vehicle in dealer possession: March 5

The AC compressor failed on my 2023 Kia Sportage Hybrid after 2 1/2 years of service and 59,800, mostly highway, miles. This affected the vehicle's drivetrain and it ground to a halt many times with a message "Check Hybrid System" displayed on the dashboard. The problem occured randomly and initially every few minutes when the vehicle was stopped at traffic lights, creating a real danger of being rear-ended by other cars.

3 times in the last two days, and dozens of times over the last six months, while driving or while idling, the "check hybrid system" warning has flashed. When it happens the car does into limp mode, where it will go no faster than 13mph. this has happened in the left lane of a highway where there is no where to pull over except the lane, since there is no time to get over before the vehicle shuts down. the car essentially will shut down in the middle of driving, no matter where it is. Especially with my kids in the car it is terrifying hazard. I have brought the car to the Kia service and since its not easily reproducible they have not been able to help and have offered no solutions.

The vehicle frequently fails to engage gas engine when depressing gas pedal to any degree. A full push of the gas pedal does not result in gas engine engagement. This has happened over 15 ties since the recall computer update last summer (2025). This creates extreme danger because the operator expects the full power of the engine to engage when pulling out of intersections or crossing oncoming traffic, but the engine does not engage causing a slow, creeping acceleration from the electric motor only. I took it into the Kia dealer and they found nothing wrong. No warning lights occur when the malfunction happens. And no check engine lights occur either. The only correction is to fully turn the vehicle off and back on. Doing that resets everything back to normal. This malfunction usually occurs within the first 25-30 minutes of vehicle operation.

While driving, the vehicle repeatedly displays “Check Hybrid System – Stop Safely”, followed by loss of acceleration and shutdown of the 12V system, rendering the vehicle unable to drive. These incidents occurred on both freeways and local roads. To avoid a collision, I was forced to activate hazard lights, pull over, shut the vehicle off, and attempt recovery using the 12V reset procedure or an external jump starter. The issue has persisted despite multiple dealer inspections and repairs and presents a serious safety risk.

Ev battery system threw up back back to earnings and codes of overcharge and then all lights on dash came on started beeping and then dash went red saying check hybrid system , hybrid system failure stop vehicle. Engine wouldn’t kick back on. I had literally just left my local Kia for a routine checkup and there report is nothing is wrong. Even tho I’ve called them now a few times about it shaking and idling super hard and going limp very often. Towed back to Kia and they have now had it for 4 days and still no results.

Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended up being towed to a Kia Dealership where they informed me this was an issue under recall, but that recall is not listed on your system nor was I ever informed of the recall by the manufacturer.

The contact owns a 2023 Kia Sportage Hybrid. The contact stated that while driving, the vehicle unexpectedly stopped. The contact noticed that the coolant level was low, and additional coolant was added. The vehicle was taken to the local dealer, where it was diagnosed with a loss of fluid. The vehicle was repaired, but the failure recurred. While driving on the highway, the vehicle stalled. The vehicle was coasted to the side of the road. The message “Hybrid System Failure” was displayed. The vehicle was restarted after several minutes. While driving, the vehicle stalled, and the contact was able to pull over safely. The vehicle was taken to the local dealer, who was unable to retrieve any fault codes. The vehicle was not diagnosed or repaired. While driving in the center lane, the vehicle stalled. The driver turned on the hazard lights while coasting to the side of the roadway. The vehicle was taken to the same dealer, but the dealer was unable to duplicate the failure. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,500.

Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,

On October 3rd, 2025 I was driving at approximately 15mph when my dash started to flash red while beeping. It displayed a message that stated "Check Hybrid System" Within 15 seconds the car shut off. There was no power to utilize the flashers to warn drivers behind me. The abrupt stop caused a near collision and left my car stranded in an intersection. After about 5 minutes I was able to utilize the 12v battery reset button and get the car safely to the side of the road. My car had an all points inspection in September and no issues were noted at that time. I searched 3 websites, including NHTSA, and all noted I had 0 recalls on my vehicle. However, there were multiple reports of this happening to other 2023 Kia Sportage owners over the past 2 years. Some reported that this happened to them on the highway. On October 6th, 2025 I took my car to the dealership to be serviced. Upon check-in the advisor stated I had 2 active recalls on my vehicle. (Safety Recall: Hybrid Control Unit Sw Upgrade (vesc) OEM code SC322 from January 2025 and Saftey Recall: Bms S/w Upgrade (vesc) OEM Code SC338 from June 2025) The first recall has to do with emissions, the second causes the exact scenario that happened to my vehicle. My concern is that Kia failed to report all affected VIN numbers, or failed to notify all affected customers within 60 days reporting the recall as mandated by the NHTSA and they should be held responsible for that. A car shutting off within 10 seconds could be catastrophi

February 2024 (27,813 mi): Vehicle lost acceleration while driving, would not transition from EV to engine mode, entered limp mode. Dealer replaced high-pressure fuel pump under warranty after consulting Kia Tech Line (case #[XXX]). September 2025 (58,000 mi): Vehicle will not start without manually resetting 12v battery module integrated in hybrid battery system. Pattern suggests hybrid control system defects, not resolved by previous repair. Car has now been with dealer for 4+ days figuring out this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I will be driving 70mph on the freeway and suddenly the "check hybrid system" alert flashes and I have about 20 seconds to safely pullover. Once stopped it will not drive over 5-10 mph for about a half a mile, then completely dies. If I jump start it, it will start, but the car is limited to ~40mph and may not start again once turned off. Has been to the Kia dealership three times in the past month and they say there are no codes to fix regarding the Hybrid battery or system and keep returning it to us. It is exceedingly dangerous to drive and we are afraid to drive on the highway now.

This morning, when I got into my 2023 Kia Sportage Hybrid SX-Prestige to go to work, I started the car to let it warm up. Suddenly, I heard a noise that sounded as if something had fallen on the roof or struck the windshield. While the car was warming up, I was looking directly at the windshield and did not see anything hit it. I opened the sunshade to check the roof, but there was nothing there. A few minutes later, while driving, I heard a similar sound. Again, I looked around and saw no sign of debris. Shortly after, I noticed a crack forming at the bottom of the windshield. This was extremely surprising because I did not see anything strike my windshield while I was parked or driving. After researching online, I found that this seems to be a frequent issue with my particular model. I am concerned that this may be a stress crack caused by a manufacturing defect or an installation error.

Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.

After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day

While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.

I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in. It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifter

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.

I recently purchased this vehicle. Only after purchasing it did I realize the unsafe/hazardous location of the backup light. The backup light, located under the rear license plate on the rear bumper, cannot be easily seen by oncoming vehicles, promoting the chance of a rear end collision. It would have been more reasonable to locate it within the area where the housing for the turn signals, warning flasher and brake lights are located. There is a blank wedge within that housing that could be replaced with clearly visible backup lights. I don't feel safe backing-up in this vehicle and am asking for remediation of this non-feature. Please advise me how I can protect myself and those approaching my new vehicle. I'm an avid user of turn signals and careful driving. This needs to be the concern of Kia designers and advisors. I'm surprised that this was not caught by your Administration. Please advise.

My Kia has a feature called "Downhill Brake Control". The manual states it will control the downhill speed of the car without using the brake or gas. I have used this on hills near my house and when I get down the hill to a flat-ish area, I manually turn the control off. Most times it works fine. Sometimes, the car bucks and then comes to a complete stop or close to it. I feel this is a safety issue as if someone is behind me, they may not realize it's the car stopping suddenly and ram in to me. I have asked the dealer about it, they've said it's working as designed. Kia USA doesn't care after 2 letters to them. This is my last attempt to get Kia to look in to this issue. For now, I just don't use the stupid button

There is no adaptive cruise control or front sensing collision avoidance. With the Lane Keeping Assist, the vehicle does not detect anything in front of it (cars, pedestrians, cyclists, etc.). If the road line veers, the vehicle will follow the line into the next lane, while not avoiding other vehicles in the lane. We have to manually steer the vehicle back into our lane. This has been occuring since we purchased the vehicle from [XXX] in Boise, ID. We have taken it in for 2 service checks, called Kia Consumer Affairs, explaining this situation, and they just tell us they didn't find any issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CHECK HYBRID SYSTEM - STOP SAFELY - BATTERY MANAGEMENT SYSTEM ERROR DEALER UNABLE TO FIND AN ISSUE AS TO WHY THE VEHICLE SHUTS OFF. EXPERIENCED THIS ISSUE 5 TIMES OVER THE LAST 3 MONTHS. 2 TIMES WHILE DRIVING IN THE HOV LANE ON THE INTERSTATE. VERY DANGEROUS!

Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection, without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE

When I pulled up at home and parked the vehicle, I pressed the brake pedal, stopping the vehicle, and then pressed the Park button and took my foot off the brake. The vehicle was not in park and rolled forward hitting my trailer with two Jet Skis on it in my driveway damaging the front of my vehicle, and one of the 2 Jet Skis. This is the first time this has happened, and there was no warning at all. Luckily it was in my driveway with no one around. If it had happened in a store parking lot or on a street, it could injure or kill someone easily.

On highway, above 50 mph, the Rear Cross Traffic Warning Illuminated while the car braked abruptly and I could not accelerate for 1-2 seconds. The car does not have Front Traffic Collision equipped.

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

I was driving with cruise control on. I had to slow down for traffic. Upon resuming speed, I reactivated cruise control at which time it jumped to 110 mph. This happen several times. I turned cruise off and back on 110. I canceled and tried to reset, 110. I kept resuming 110 mph and the function was not usable. I have a video but was unable to upload because it was to large

Traveling at 70 MPH on [XXX] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by Kia service the issue was related to recall SA553A but I was never notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on the freeway my car suddenly started beeping and gave a hybrid system warning stop safely. I tried to accelerate so I could get to the shoulder but the car continued to lose power eventually it stopped I was able to get over but not to the shoulder, on to the onramp divider. I sat then frantic for about 10secs trying to read display for instructions when the entire car shut down!!! completely black. my car is a still under warranty. I had it towed to the nearest kia dealer they pushed a reset battery button said I can drive it but make sure I take it in as soon as possible. so I did at which point the mechanic started giving me reasons why I may not be under warranty, why they cant give loaner and they need to keep it multiple days. sorry I digress but that is what happen

The contact owns a 2023 Kia Sportage Hybrid. The contact stated while driving at 13 MPH from an exit and entering a roundabout, a right turn on an incline was attempted to be made when the vehicle veered in the left direction independently violently. The contact also stated the driver assist was engaged and the vehicle went off to the side of the road and over an embankment where the vehicle came to a stop. The contact mentioned that the driver assist failed to disengage to give the contact control of the vehicle and the brake pedal was depressed but failed to respond. In addition, the wheels locked. The contact sustained bruising on the left side of the body. No medical attention was required. The vehicle was towed to an independent mechanic but no diagnosis was completed. The vehicle was not repaired. A police report was not filed. The contact mentioned there was a case filed with the insurance company. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000.

My 2023 Kia Sportage Hybrid, with only 22,000 miles, has been experiencing a recurring "Check Hybrid System Stop Safely" error, causing sudden and complete loss of acceleration while driving. This issue first occurred in November 2024, while I was driving at highway speeds (60 mph), and has recurred multiple times since. The sudden loss of power puts my safety and others’ at serious risk by leaving the vehicle stranded in traffic, increasing the chance of accidents. On December 30, 2024, I brought the car to Kia of West Nyack for diagnosis and repair, providing video evidence of the error. However, the dealership claims they cannot replicate the issue and has not completed any repairs. While the dealership has stated since last week that a Techline case was opened, Kia Corporate confirmed no such case exists, highlighting a lack of accountability and coordination. For over two weeks, no progress has been made, and the issue has not been escalated to a specialist. Despite being under warranty, I have not been offered a loaner vehicle, significantly impacting my daily life, work, and family responsibilities. This issue is further complicated by Kia’s inability to log intermittent errors, as the "Check Hybrid System Stop Safely" message disappears when the car is restarted. This design flaw has allowed the dealership to dismiss the error as unreproducible, despite video evidence provided. This situation has left me questioning whether my car is safe to drive and when it will be

I was going 40 mph and tried to set the cruise control to my current speed. The cruise control set at 110 mph instead. I tapped the brake to stop the cruise control and it stopped. I tried to set the cruise control again multiple times and the same thing happened. I parked, turned the car off then on again and the cruise control worked like normal.

I have had three separate instances over the past year, most recently days ago, where I pressed the cruise control button, then pressed the cruising speed increase button, and the cruise control setting jumped to 110 mph. I could press the cruise control button again to turn off cruise control, but if I pressed cruise control again, it would immediately jump to 110 mph, no matter what my current speed was. Pressing the decrease cruise control speed button didn't lower the cruise control speed. The only workaround is to turn the vehicle off and the turn it back on. There are multiple online forum posts, and several YouTube videos, of other Kia Sportage owners experiencing the same problem.

Check AWD / 4WD error message while driving. Codes clear once vehicle is turned off. Dealership won't help unless they see error message. Error message only appears while driving. Potential drive train lockup issue.

Sunroof shattered while driving down the interstate.