Page 26 of 26 · complaints 1,251–1,262 of 1,262

2016 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Steering
Filed Nov 23, 2015100 milesFL

IN MOTION,ON A STRAIGHT ROAD,ON THE CROWN OR NOT, NO WIND, DRY PAVEMENT---THE ELECTRONIC STEERING CONSTANTLY HAS THE DRIVER MAKING STEERING CORRECTIONS.IT IS A SMALL CORRECTION BUT CONSTANT RIGHT OR LEFT. IT IS IMPOSSIBLE TO HOLD THE WHEEL IN ONE POSITION AND TRAVEL THAT LANE.UNLIKE MY LAST SIXTY YEARS OF DRIVING! MORE NOTICEABLE ON THE HIGHWAY

Suspension
Filed Nov 9, 20159,079 milesCA

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PART OF THE AXLE DETACHED DUE TO A MISSING LOCKING RING THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,079.

Visibility › Sun/Moon Roof Assembly
Filed Oct 23, 20151,900 milesIL

[XXX] 2016 KIA SORENTO (VIN # [XXX]) SUNROOF EXPLODED WHILE ON INTERSTATE 55 NORTHBOUND IN JACKSON, MS ON 10-21-15 AT APPROX. 8:30PM CST WITH NO TRAFFIC OR OBSTRUCTIONS OR OVERHEADS. OUR MILEAGE AT THE TIME WAS LESS THAN 200 MILES. [XXX] WAS DRIVING AND I WAS THE FRONT PASSENGER. THE ROOF WAS CLOSED AS WAS THE CLOTH SHIELD (WHICH PROBABLY SAVE OUR LIFE). THE EXPLOSION WAS VIOLENT LIKE AN M-80 GOING OFF. WE COLLECTED SOME OF THE GLASS SHARDS (WHICH SHATTERED INTO LITTLE SHARP PIECES WHICH WOULD HAVE PROBABLY KILLED US) AND CHUNKS OF GLASS ON TOP OF THE SHIELD. AT THE TIME, WE WERE ABOUT 900 MILES FROM HOME AND FOUND A TOOL STORE, PURCHASED DUCT TAPE AND TAPED THE REMAINING MOON ROOF (SEE PICTURES) TO GET US ON THE ROAD HOME. LUCKILY, THERE WAS NO RAIN ON OUR REMAINING JOURNEY. I CONTACTED OUR DEALERSHIP GERALD KIA NAPERVILLE WHERE THEY REQUESTED WE FILE A CONSUMER COMPLAINT WITH KIA CORPORATE (CASE #[XXX]) WHERE THEY DENIED ANY ISSUES RELATED TO THEIR PANORAMIC SUN ROOF (THOUGH THERE ARE NOTED SUITS, ARTICLES, TELEVISION INTERVIEWS AND OF COURSE NHTSA INVESTIGATIONS (HTTPS://WWW.GOOGLE.COM/?GWS_RD=SSL#Q=KIA+SORENTO+SUNROOF+EXPLOSIONS). I CONTACTED MY INSURANCE COMPANY TRAVELERS AND THEY ARE REVIEWING THE CASE ([XXX]). THE CAR WILL BE AT THE GERALD KAI DEALERSHIP IN NAPERVILLE IL ON MONDAY 10-26-15 AROUND 9AM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Structure › Body
Filed Oct 14, 20151,000 milesSC

THE VEHICLE WAS BEING DRIVEN STRAIGHT ON A 4 LANE ROAD AT SLOW SPEEDS DUE TO TRAFFIC. THE REAR PANE OF THE PANORAMIC SUNROOF IMPLODED WITHOUT BEING STRUCK BY ANY OBJECT. LUCKILY THE SHADE WAS CLOSED UP TO THE FRONT PANE OF GLASS WHICH PREVENTED THE GLASS FROM SHOWERING THE OCCUPANTS.

Exterior Lighting
Filed Aug 24, 20152,604 milesTX

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 65 MPH WITH THE HIGH BEAMS ACTIVATED, THE CONTACT ATTEMPTED TO SWITCH TO THE LOW BEAMS AND THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.

Forward Collision Avoidance
Filed Aug 17, 2015MI

2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE "FORWARD COLLISION WARNING" SYSTEM ISSUES. *SMD THE CONSUMER STATED THE FORWARD COLLISION WARNING SYSTEM DOES NOT APPLY THE BRAKES AUTOMATICALLY IN A NEAR CRASH SITUATION AND THE SYSTEM MAY NOT PROVIDE A WARNING WITH ENOUGH TIME TO HELP AVOID A CRASH. THE CONSUMER STATED THE WARNING SYSTEM WAS NOT DESIGNED LIKE ITS COMPETITORS AND HE BELIEVED KIA OVERSTATED THE FUNCTIONALITY OF THE PRODUCT. *JB

Air Bags
Filed Jul 28, 2015256 milesTX

WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.

Electrical System
Filed Jul 17, 20151,083 milesTX

2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.

Vehicle Speed Control › Accelerator Pedal
Filed May 26, 20154,500 milesNJ

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.

Steering
Filed May 7, 20152,000 milesFL

WHILE TRAVELING AT HIGHWAY SPEEDS, THE SORENTO CONSTANTLY SWAYS BACK AND FORTH. IT IS EXTREMELY DIFFICULT TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT LINE. I TOOK THE VEHICLE IN FOR THIS CONCERN AND THEY SAID THE TIRE AIR PRESSURE WAS TOO HIGH, SO THEY RELEASED SOME OF THE NITROGEN FROM ALL 4 TIRES. I TOOK THE VEHICLE OUT AGAIN A WEEK LATER ON A TRIP AND THERE WAS NO CHANGE. I ASKED THE DEALER AND THEY ADMITTED THAT SOME OF THEIR OTHER KIA MODELS HAVE THIS SAME COMPLAINT BY THEIR OWNERS AND THERE IS NOTHING KIA CAN DO. THIS IS A SERIOUS SAFETY CONCERN. *TR

Structure › Body
Filed Apr 27, 2015900 milesFL

TRAVELING AT HIGHWAY SPEED, THE WINDSHIELD SEEMED TO HAVE SUFFERED A STRESS CRACK STARTING IN THE LOWER CORNER OF THE PASSENGER SIDE (ABOUT 1- 2" FROM THE SIDE), AND SPREAD TO THE MIDDLE OF THE WINDSHIELD (ABOUT HALF WAY UP). THE WINDSHIELD WAS NOT IMPACTED BY ANYTHING, NOR DID THE VEHICLE HIT ANY LARGE AND/OR SUDDEN BUMPS IN THE ROAD. *TR

Seat BeltsCrash
Filed Mar 30, 201510 milesDC

SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Kia Sorento → · Every Sorento year → · How the figures are calculated →