Page 23 of 26 · complaints 1,101–1,150 of 1,262

2016 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Unknown or Other
Filed Jul 5, 201931,000 milesLA

I WAS DRIVING ON THE INTERSTATE HOME FROM WORK AND HEARD A POPPING SOUND AND THEN A SUDDEN EXPLOSION COMING FROM THE TOP OF MY CAR. WHEN I STOPPED AND CHECKED THE ROOF I FOUND THAT MY MOONROOF HAD A HUGE HOLE IN IT AND THE GLASS WAS SHATTERED IN THE FIRST PANEL. I SAW NOTHING KICKED UP FROM ANY VEHICLES WHEN I WAS DRIVING AND UNLESS A METEOR HIT MY CAR THERE WAS NO EVIDENCE OF ANYTHING BEING DROPPED ON IT WHILE I WAS DRIVING. I FEEL LIKE THE MOONROOF JUST SHATTERED. IT WAS A HOT DAY BUT THERE WAS NO CHANGES IN TEMPERATURE THAT WERE DRAMATIC.

Exterior Lighting
Filed Jul 2, 201918,000 milesVA

BOTH HEADLAMPS ARE CRYSTALIZING IN THE FAR TOP CORNERS AND ARE CONTINUE TO SPREAD RAPIDLY. THE PLASTIC IS ROUGH OVER THE AREAS AND CANNOT BE BUFFED OUT OR REMOVED WITH HEADLAMP RESTORE PRODUCTS. EVERY DAY THIS IS EXPANDING IN AREA AND WILL LEAD TO HEADLAMPS NOT PROJECTING THE LIGHT ON TO THE ROADWAY. THIS IS HAPPENING IN DRIVEWAY OF MY HOME.

Engine
Filed Jun 13, 2019100,000 milesTN

VEHICLE STARTED TO MAKE KNOCKING SOUND WHEN DRIVING. THEY KNOCKING GOT LOUDER WITH ACCELERATION. TOOK VEHICLE HOME AND CHECKED THE ENGINE AND OIL. EVERYTHING SEEMED OK BUT THE KNOCKING SOUND CONTINUED. HAD VEHICLE TOWED TO KIA DEALERSHIP AND FOUND OUT A ROD IN THE ENGINE WENT OUT CAUSING THE ENTIRE ENGINE TO GO OUT AND FAIL ON THE VEHICLE. THIS WAS ADDRESSED IN A PREVIOUS RECALL REGARDING THE ECU, BUT IT DID NOT PREVENT THE ENGINE FROM GOING OUT.

Structure › Body
Filed Jun 8, 201973,000 milesGA

PASSENGER EXTERIOR DOOR HANDLE BROKE OFF WHILE VEHICLE WAS STATIONARY,AND I SEE MULTIPLE COMPLAINTS ONLINE REFERRING TO THE SAME PROBLEM

Steering
Filed Jun 6, 2019FL

WHILE DRIVING STEERING HAS PLAY IN IT WHICH MAKES YOU CORRECT YOUR STEERING TOO MUCH

Fuel/Propulsion System
Filed May 26, 201939,656 milesOH

STRONG FUEL SMELL IN CABIN WHEN DRIVING AND STATIONARY.

Unknown or Other
Filed May 8, 2019109,000 milesAZ

THIS MORNING 5/8/19, WHILE DRIVING TO WORK, THE SUNROOF IN MY 2016 KIA SORENTO EXPLODED WHILE I WAS DRIVING ON THE FREEWAY. I WAS COVERED IN GLASS ALONG WITH THE INSIDE OF MY CAR. LUCKILY I WAS ABLE TO PULL OVER FROM A HIGH RATE OF SPEED AND GET OFF THE FREEWAY. I HAD TO TURN INTO A PARKING LOT AS GLASS KEPT SHATTERING AND BREAKING ON ME. ONCE I GOT HOME, MY HUSBAND CONTACTED PEORIA KIA WHO TOLD US THERE WAS NO RECALL ON THE CAR AND WE HAD TO CALL KIA OF AMERICA.

Suspension
Filed May 6, 201948,000 milesNJ

ON 3/21/19 I WAS DRIVING THROUGH A EZ PASS TOLL PLAZA. I HEARD A VERY LOUD SOUND ALMOST LIKE AN EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE CAR. MY CAR STARTED TO VIBRATE. I PULLED TO THE SIDE TO CHECK OUT THE CAR. I THOUGHT MY TIRE BLEW. THERE NOTHING WRONG WITH THE TIRES. THERE WAS NOTHING AROUND OR IN THE LANE OF THE TOLL PLAZA. I COULD NOT IDENTIFY THE REASON FOR THE SOUND. I DID SMELL AN ODD ORDER IN THE CAR. I WAS ABLE TO DRIVE THE CAR WITHOUT ANY FURTHER PROBLEM. A FEW WEEKS LATER I HEARD A SQUEAKING SOUNDS WHEN DRIVING. RECENTLY I TOOK THE CAR TO KIA AND WAS ACCUSED OF THE CAR BEING IN AN ACCIDENT. I EXPLAINED TO THEM THE INCIDENT AND STATED THAT THE CAR WAS NEVER IN AN ACCIDENT. I WAS ADVISED BY KIA TO CONTACT MY INSURANCE COMPANY TO REPAIR THE ISSUES.

Steering
Filed Apr 27, 201960,000 milesIN

STEERING HAS A "CATCH" OR "STICKINESS" AT CENTER. CAUSES OVER CORRECTING AT HIGHWAY SPEED. THE HIGHER THE SPEED, THIS STICKINESS INCREASES. UNABLE TO MAINTAIN STEADY LANE POSITION.

Engine
Filed Apr 23, 201930,000 milesNJ

2ND ENGINE FAILURE IN LESS THAN 1 YEAR. DEALERSHIP REPLACED 1ST ENGINE IN FEBRUARY 2018 WHICH THEN FAILED IN JANUARY 2019. DEALERSHIP (KIA OF CHERRY HILL NJ 1803 MARLTON PIKE W, CHERRY HILL, NJ 08002) UNABLE TO DETERMINE CAUSE. DEALERSHIP UNSURE WHEN NEW ENGINE WOULD BE AVAILABLE. DRIVING LOANER VEHICLE SINCE JANUARY 2019.

Exterior Lighting
Filed Apr 23, 201962,000 milesNH

WHILE DRIVING THE CAR AT NIGHT THE LIGHTS WILL GO OFF. WHILE DRIVING THE CAR IN BRIGHT DAYLIGHT THE CAR LIGHTS WILL TURN ON. THE LIGHTS ARE IN THE "AUTO" MODE. I HAVE VIDEO OF THE DAYLIGHT ISSUE BUT NOT THE NIGHT. BOTH CORPORATE AND DEALERSHIP NEEDS TO REPLICATE THE PROBLEM BEFORE THEY CAN "JUST CHANGE PARTS". WHAT IS IT GOING TO TAKE TO DO A RECALL? SOMEONE TO DIE AT NIGHT? AN ACCIDENT? THIS ISSUE HAS BEEN GOING ON MY CAR @ 40,000, THEN 51,000 AND NOW AT 62,000 MILES. THEY ARE CLAIMING NO LONGER A WARRANTY ITEM EVEN THOUGH IT HAS BEEN IN THERE DEALERSHIP. THERE IS NUMEROUS OF THESE COMPLAINTS OUT THERE, A RECALL OF THE K900 WAS COMPLETED FOR THE SAME ISSUE AND SAME YEAR VEHICLES.

Steering
Filed Apr 19, 201930,330 milesKS

STEERING HAS A "STICKY" FEELING WHEN DRIVING NO MATTER THE SPEED. THE STEERING WHEEL FEELS HARD TO PULL IN EITHER RIGHT OR LEFT DIRECTION. THIS HAPPENS DURING CITY DRIVING AS WELL AS HIGHWAY DRIVING. CREATES CONSTANT OVER CORRECTION, WHICH HAS LED TO VEERING INTO ANOTHER LANE. THIS "STICKY" FEELING DOES NOT OCCUR WHEN THE STEERING WHEEL IS ALREADY IN A TURNING OR TURNED POSITION.

Steering
Filed Apr 16, 201926,280 milesPA

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING ABILITY BECAME VERY LOOSE AND THE VEHICLE PULLED TO THE RIGHT. CAR ROCKS BACK AND FORTH AND MAKES QUICK MOVEMENTS FROM SIDE TO SIDE. THIS HAPPENS FROM 50 MPH UP TO 75-80 MPH. THIS CAUSES THE CAR TO BE EXTREMELY HARD TO CONTROL. THE CONTACT TOOK THE VEHICLE TO JIM SHORKEY KIA (10785 PERRY HWY, WEXFORD, PA 15090) WHERE IT WAS REPAIRED FOR FRONT ALIGNMENT FAILURES. NEITHER PLACE WANTED TO ADDRESS A STEERING ISSUE, NEITHER DEALERSHIP CHECKED THE STEERING HAD NEW BRAKE (FRONT) REPLACEMENT, ALIGNMENT, TIRE BALACNCE, INSPECTION AND NEW TIRES. AFTER $1,000 EXPENSE STILL RESOLVING THIS PROBLEM. THE FAILURE RECURRED ON APRIL 15, 2019 AND WAS CURRENTLY BACK AT THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,280. *TT CONSUMER STATED NO SUSPENSION PROBLEM- COULD NOT DETERMINE THE PROBLEM, IT SEEMS TO BE UNCLEAR. REPAIR AND SERVICE PERSONNEL SEEM TO THINK IT IS THE TIRES OR STEERING. THERE HAS BEEN AT LEAST 7 COMPLAINTS REGARDING STEERING PROBLEMS.

Engine
Filed Apr 12, 201936,000 milesNE

TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING TOO MUCH OIL (TWO QUARTS EVERY 500 MILES). THE CONTACT STATED THAT THE DEALER (H&H KIA, 4040 S 84TH ST, OMAHA, NE 68127, (402) 331-9100) HAS HAD THE VEHICLE SINCE JANUARY OF 2019, ATTEMPTING TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER STATED THAT THEY WERE UNSURE WHEN NEW ENGINES WOULD BE PRODUCED. THE CONTACT HAS HAD A LOANER VEHICLE FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,000.

Engine
Filed Apr 5, 201983,000 milesKY

TAKATA RECALL 1 MONTH AGO I PICKED MY SON UP FROM SCHOOL...AS I WAS PULLING OUT OF THE PARKING LOT I WAS UNABLE TO ACCELERATE BY PUSHING THE GAS PEDAL. I COASTED HOME GOING 8 MILES PER HOUR. I TURNED THE VEHICLE OFF AND LET IT SIT FOR 2 DAYS. WHEN I GOT BACK IN IT EVERYTHING WAS WORKING FINE. 2 WEEKS LATER I WENT TO HAVE MY OIL CHANGED AND WAS TOLD THERE WERE METAL SHAVINGS IN MY OIL FILTER, THERE WERE 2 INCHES OF SLUDGE AND THE OIL WAS BLACK. I KEEP MY VEHICLE SERVICED REGULARLY BECAUSE I COMMUTE TO WORK. THEY CHANGED MY OIL AND I LEFT. 10 MINUTES LATER I WAS ON THE SIDE OF THE ROAD. I WAS DRIVING TO THE STORE AND AGAIN I COULDN'T PUSH THE GAS PEDAL TO ACCELERATE AND A KNOCKING SOUND APPEARED. AS I TRIED TO PULL TO THE SIDE OF THE ROAD I LOOK IN MY REAR VIEW MIRROR TO SEE A WHITE CLOUD OF SMOKE COMING FROM MY CAR. SO THICK I COULDN'T SEE BEHIND ME. I COASTED INTO A PARKING LOT AND AT THIS POINT I HAD NO CONTROL OF THE STEERING, GAS PEDAL, OR BREAKS. I FINALLY ROLLED TO A STOP OUTNIT IN PARK AND GOT OUT OF MY CAR. EVERY DROP OF OIL THEY HAD PUT IN MY CAR WAS ON THE PAVEMENT. I CALLED A TOW TRUCK AND WE FOUND A HUGE HOLE IN THE OIL PAN WHERE MY ENGINE HAD APPARENTLY THROWN A ROD. THERE ARE 6 RECALLS ON THE YEAR MAKE AND MODEL OF MY CAR BUT NOT SPECIFICALLY ON MY VIN. EVERYTHING THAT HAS GONE WRONG INVOLVES THOSE RECALLS AND KIA ISN'T OWNING UP TO IT. MY BROTHER WORKS FOR TRUE CAR AND RAN A REPORT FINDING THAT THERE ARE RECALLS ON MY VEHICLE BUT KIA IS SAYING IT IS INACCURATE.

EngineFire
Filed Apr 2, 201972,000 milesLA

THE CAR WAS STATIONARY WITH THE ENGINE RUNNING, WAITING FOR ABOUT 2 MINUTES WHEN I SMELLED A STRONG EXHAUST SMELL. I BEGAN TO DRIVE, AND WITHIN 30 SECONDS SMOKE STARTED COMING FROM UNDER THE HOOD. I PULLED OVER AND STOPPED THE ENGINE JUST AS FLAMES CAME OUT FROM THE RIGHT SIDE OF THE HOOD. IN LESS THAN 5 MINUTES THE ENGINE WAS ENGULFED IN FLAMES. THE FIRE FIGHTERS ARRIVED A MINUTE LATER AND TOOK QUITE SOME TIME TO EXTINGUISH THE FIRE. THE ENTIRE ENGINE AND FRONT OF THE CAR WAS BURNED COMPLETELY. THE CAR IS TOTALED. WE HAVE FILED A CLAIM WITH OUR INSURANCE AND REPORTED IT TO KIA.

Steering
Filed Mar 12, 201955,000 milesNV

THE PROBLEM STARTED AROUND 50K MILES AND HAS BECOME PROGRESSIVELY WORSE. THE PROBLEM IS A STICKY FEELING IN THE STEERING. WHEN MAKING VERY SMALL CORRECTIONS IT IS LIKE THE POWER STEERING IS TURNED OFF. GENTLE PRESSURE DOES NOT TURN THE WHEEL AT ALL. AS MORE AND MORE PRESSURE IS APPLIED, IT IS LIKE THE POWER STEERING SUDDENLY TURNS ON. THIS CAUSES THE VEHICLE TO SWERVE DUE TO OVER CORRECTION.THE PROCESS REPEATS AS YOU CORRECT BACK THE OTHER DIRECTION. IN FACT, IN A GENTLE TURN ON THE HIGHWAY YOU CAN LET GO OF THE WHEEL AND THE VEHICLE WILL CONTINUE TO TURN, THE WHEEL NEVER RETURNING TO CENTER WITHOUT INTERVENING. ULTIMATELY, THE VEHICLE IS INCREDIBLY HARD TO CONTROL, AND I MUST LOOK LIKE A DRUNK SWERVING BACK AND FOURTH IN THE LANE. THIS IS VERY DANGEROUS ESPECIALLY ON MOUNTAIN ROADS OR IN HIGH WINDS, ICE, AND SNOW. IT IS MORE NOTICEABLE ON THE HIGHWAY, BUT IT DOES IT ON CITY STREETS TOO, AND I CAN FEEL THAT IT IS HAPPENING EVEN WHEN THE VEHICLE IS AT A FULL STOP. IT WAS INTERMITTENT AT FIRST, BUT NOW IT IS DANG NEAR CONSTANT STARTING SINCE ABOUT 75K. I OPENED A SAFETY COMPLAINT WITH KIA. BASED ON WHAT I HAVE READ HERE AND ON BLOGS, KIA IS AWARE OF THE PROBLEM. THERE ARE 18 COMPLAINTS OF THE SAME THING FOR THE 2016 SORENTO HERE ON NHTSA AND THE 2017 SORENTA HAS 89! THE FIX IS SEVERAL THOUSAND DOLLARS, SO IF THE VEHICLE IS OUT OF WARRANTY LIKE MINE, MOST PEOPLE WILL HAVE A HARD TIME AFFORDING THE FIX. KIA NEEDS TO ISSUE A RECALL BEFORE SOMEONE IS INJURED OR KILLED. I AM DOCUMEN

Steering
Filed Mar 3, 2019TX

THE STEERING STICKS NOR MATTER WHAT SPEED I DRIVE. IT INTENSIVES WITH A TIGHTER STICKING OF THE STEERING WHEEL WHEN DRIVING ON THE HIGHWAY AT 60-65. TO DISLODGE THE STICKING THE WHEEL HAS TO BE TURNED SLIGHTLY TO THE RIGHT, WHICH GIVE ME AN INSECURE FEELING OF NOT HAVING CONTROL OVER THE VEHICLE, BECAUSE THE CAR SHIFTS TO THE RIGHT SLIGHTLY. AT HEIGHT SPEEDS THIS IS A HORRIFYING FEELING. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP FOUR TIMES NOW. THEY'VE DONE THE DIAGNOSTIC TESTS THE KIA CORPORATION HAS SUGGESTED. PROBLEM STILL EXISTS. I'VE BEEN TOLD THERE HAS BEEN NO RECALL, EVEN THOUGH THERE HAVE BEEN OTHER PERSONS COMPLAINING ABOUT THE SAME PROBLEM WITH THEIR VEHICLES .

Engine
Filed Mar 1, 201929,621 milesRI

I AM WRITING TO YOU IN REGARDS TO MY 2016 SORENTO ENGINE FAILURE BACK IN JUNE OF 2018. THE ENGINE FAILED WITHOUT WARNING ON THE HIGHWAY AND HAD TO BE TOWED TO THE NEARBY DEALERSHIP. I WAS DENIED ENGINE REPLACEMENT UNDER THE WARRANTY BECAUSE I WAS UNABLE TO PROVIDE OIL SERVICE RECORDS. I WAS BILLED IN THE AMOUNT OF $3800 AND IN LIGHT OF THE ONSLAUGHT OF KIA ENGINE FAILURES, I ASK THAT KIA REFUND ME IN FULL. I HAVE REQUESTED THIS VIA LETTER.

Steering
Filed Feb 24, 201924,000 milesIL

SAME PROBLEM IN NOVEMBER 2018 AND FEBRUARY 2019 DURING DRIVING ON HIGHWAY A LEAST 80 MPH WHEN I NOTICE ELECTRIC POWER STEERING WAS NOT SMOOTH STEERING AS JERK BUMPING NOISE ON MY FEEL HANDS. I TRIED TO CORRECT TO STRAIGHT THE LANE HOWEVER IT KEEP GOING MOVING LITTLE RIGHT AND LEFT DIRECTION. I WAS NERVOUS NOT IMPROPER TO STRAIGHTEN LANE. IT SEEM UNSAFE MANNER IN HIGHWAY !.

Unknown or Other
Filed Feb 23, 2019IL

MY VIN CANNOT BE FOUND WHEN USING HTE NHTSA RECALL FORM.

Electrical System
Filed Feb 20, 201930,000 milesAL

I'VE SEEN A FEW REVIEWS AND COMPLAINTS ON HOW KIA'S (SORENTO'S IN PARTICULAR) HAVE BEEN LOSING THEIR HEADLIGHTS FOR NO REASON. THIS HAS ALSO HAPPENED TO ME, BUT JUST ON MY DRIVER SIDE FORTUNATELY. THE MAIN BULB IS NOT ILLUMINATING AND WILL NOT COME ON. I CHANGED THE BULB AND THIS DID NOT FIX THE PROBLEM. I LOOKED AT THE OLD BULB I REPLACED AND IT WAS FINE, NOTHING WAS SHOT OR BURNT OUT. I HAVE SEEN A COUPLE OF PEOPLE SAYING THIS COULD BE A CONNECTOR PROBLEM WHICH IN FACT HAS NOTHING TO DO WITH THE BULB ITSELF. SEEING THAT THIS CAN COME UP SPONTANEOUSLY WORRIES ME AND A LOT OF OTHER DRIVERS ON THE ROAD WHO WOULD NEED TO TRAVEL AT NIGHT. THIS SHOULD BE ADDRESSED BY KIA AND BE MADE A RECALL DUE TO THE FACT THIS HAPPENS ON PRACTICALLY NEWER VEHICLES (MY MILEAGE IS 31000) I WILL REFRAIN FROM KEEPING MY LIGHTS ON THE "AUTO" SETTING (WHICH WILL BE A WASTE OF MONEY NOW) SINCE THE PROBLEM MAY OCCUR FROM HAVING THE LIGHTS ON THIS SETTING. I HAVE NOT GOTTEN THE PROBLEM FIXED DUE TO HOW MUCH IT WOULD COST (REPLACING THE ENTIRE LIGHT FIXTURE ~ $600) AND THIS NOT COVERED BY THEIR WARRANTY EITHER (ANOTHER WASTE OF MONEY IF PURCHASED) I WILL BE RECONSIDERING MY CHOICE WITH KIA COME NEXT AUTO PURCHASE.

Unknown or Other
Filed Feb 19, 201983,000 milesKS

COMPLETE ENGINE FAILURE A LOT OF SMOKE

Electronic Stability Control (esc)Fire
Filed Feb 17, 201950,000 milesAL

SPARKS COMING FROM BATTERY BOX, LIGHTS IN DASH GO OFF AND ON CAN NOT ACCELERATION AND BACK AXLE IS LOOSE. I BOUGHT THIS USED IN DOTHAN KIA LAST YR. THE CAR JUST WENT DOWN PAST 2 MONTHS. CAN'T DRIVE MY EXPENSIVE CAR

Steering
Filed Feb 12, 201915,000 milesFL

THERE IS AN ISSUE WITH THE ELECTRIC STEERING ON MY CAR, IT HAS A "CATCH" IN THE STEERING WHEEL, WHEN YOU GET IT PAST THAT POINT YOU HAVE OVER CORRECTED AND IS DANGEROUS. IT MAKES IT NEAR IMPOSSIBLE TO HOLD YOUR LANE STRAIGHT. IVE MENTIONED THIS TO THE CAR DEALER SHIP KIA MANY TIMES AND IM SIMPLY TOLD THAT IT IS NORMAL FOR ELECTRIC STEERING THAT I AM NOT USED TO IT. I HAVE SEEN MANY MANY COMPLAINTS ABOUT THIS EXACT ISSUE WITH THIS MAKE AND MODEL, SEEMS NO ONE IS DOING ANYTHING ABOUT IT. THIS HAS NEARLY CAUSED ME TO HAVE AN ACCIDENT, JUST THE SLIGHTEST TOUCH TO CORRECT THIS "CATCH" SENDS YOU ONE WAY OR THE OTHER IN YOUR LANE. IT CAN BE VERY DANGEROUS AND I FEEL NO ONE IS TAKING THIS SERIOUSLY, SHOULD SOMEONE HAVE TO DIE BEFORE WE CHECK OUT A POTENTIAL ISSUE? MY CAR HAS 20000 MILES AND HAS BEEN DOING THIS FOR ABOUT THE LAST 6 MONTHS, DID NOT HAPPEN WHEN I FIRST BOUGHT THE VEHICLE.

Vehicle Speed Control
Filed Feb 1, 201919,000 milesMD

THE ENGINE IDLES AT 1500 RPM AT ALL TIMES, ONCE THE IDLES DROPS TO NORMAL AS YOU ARE DRIVING THE IDLE JUMPS BACK UP TO 1500 RPM. SOMETIMES IF YOU TURN ENGINE OFF THEN ON AGAIN THE IDLE GOES BACK TO NORMAL ,THEN IT WILL GO BACK TO 1500 RPM .

Exterior Lighting
Filed Jan 30, 2019160,100 milesTX

MY OUTER LIGHT BULB FROM THE PASSENGER SIDE TO THE MAIN LIGHTS IS OFF. I TOOK IT TO AUTO ZONE TO BUY A NEW BULB BUT WHEN THEY CHECKED IT AND MOVED THE BULB A BIT IT TURNED ON. TECH SAID IT'S NOT THE BULB BUT THE CONNECTOR. THAT THEY'RE USUALLY MELTING NOT CONNECTING CORRECTLY. ENDING FRYING THE WHOLE FRONT LIGHTS. THAT IT KEEPS OCCURING.. I CHECKED FOR ANY RECALLS ON MY VEHICLE AND NONE.

Air BagsCrash1 injured
Filed Jan 28, 201954,000 milesGA

GOING 45 MILES PER HOUR AND HIT IN LEFT FRONT AND DRIVEN INTO THE SIDE OF A PARKED CAR AND NO AIRBAG DEPLOYMENT. ALL 3 CARS WERE TOTALED AND KIA MOTORS SAID THE AIRBAGS SHOULD NOT HAVE COME OUT.

Engine
Filed Jan 26, 201914,000 milesIN

STARING IN JANUARY 2017 (PURCHASED MAY 2016) AT AROUND 16K THE CAR STALLED SEVERAL TIMES IN TRAFFIC AND WOULD NOT ACCELERATE. NO WARNING LIGHT OR ANYTHING. WITHIN A MINUTE THE CAR BEGAN TO WORK AS NORMAL. TOOK IT IN TO KIA IN AVON, IN AND THEY WERE NOT ABLE TO REPLICATE BUT DID A SERVICE RECALL. HAPPENED AGAIN IN MAY 2017 AT 16K. THIS TIME MORE FREQUENTLY TO DUPLICATE. KIA COULD DUPLICATE AND SAID RELEARNED COMPUTER. NOTHING AGAIN UNTIL 19K IN JAN 2019 ON HIGHWAY. CAR BARELY MISSED ME AS I COATED TO THE SIDE OF THE ROAD. KIA COULD NOT DUPLICATE AND ALTHOUGH SAID THEY WOULD ESCALATE FOR BUYBACK, NEVER CONTACTED ME AGAIN. DANGEROUS ISSUE AND WORSE THEY DONT SEEM TO CARE.

Engine
Filed Jan 26, 201916,000 milesIN

STARING IN JANUARY 2017 (PURCHASED MAY 2016) AT AROUND 16K THE CAR STALLED SEVERAL TIMES IN TRAFFIC AND WOULD NOT ACCELERATE. NO WARNING LIGHT OR ANYTHING. WITHIN A MINUTE THE CAR BEGAN TO WORK AS NORMAL. TOOK IT IN TO KIA IN AVON, IN AND THEY WERE NOT ABLE TO REPLICATE BUT DID A SERVICE RECALL. HAPPENED AGAIN IN MAY 2017 AT 16K. THIS TIME MORE FREQUENTLY TO DUPLICATE. KIA COULD DUPLICATE AND SAID RELEARNED COMPUTER. NOTHING AGAIN UNTIL 19K IN JAN 2019 ON HIGHWAY. CAR BARELY MISSED ME AS I COATED TO THE SIDE OF THE ROAD. KIA COULD NOT DUPLICATE AND ALTHOUGH SAID THEY WOULD ESCALATE FOR BUYBACK, NEVER CONTACTED ME AGAIN. DANGEROUS ISSUE AND WORSE THEY DONT SEEM TO CARE.

Visibility/Wiper
Filed Jan 23, 201949,000 milesNY

WHILE DRIVING THE PANORAMIC SUNROOF IMPLODED SUDDENLY WITH OUT WARNING OR BEING STRUCK BY ANYTHING. MY HUSBAND WASN'T DRIVING AT A HIGH RATE OF SPEED OR UNDER BAD WEATHER CONDITIONS OTHER THAN BASIC RAIN, LUCKILY OUR INNER SUN SHADE HAD BEEN CLOSED OR THE GLASS WHICH COMPLETELY SHATTERED COULD HAVE FELL ON TOP OF MY SELF AND OUR 3 YEAR OLD DAUGHTER POSSIBLY INJURING US GREATLY AS WE WERE SITTING IN THE REAR SEATS DIRECTLY UNDER IT WHEN THE EVEN OCCUR.

Engine
Filed Jan 17, 201996,000 milesAZ

ON SEPTEMBER 3, 2018, WHILE DRIVING OUR SORENTO, THERE WAS A LOUD KNOCKING NOISE THAT STARTED UNDER THE HOOD. WE PULLED UP THE UVO INFORMATION ON THE DASH AND IT DID NOT DISPLAY ANY ERRORS. DROVE THE CAR HOME AND HAD TO HAVE THE CAR TOWED THE NEXT MORNING TO THE NEAREST KIA DEALERSHIP. AFTER HAVING TO PROVIDE 12 MONTHS OF RECEIPTS FOR OIL CHANGES, KIA AGREED TO COVER THE ENGINE UNDER THEIR WARRANTY. WAITED MONTHS TO GET A NEW ENGINE AFTER BEING TOLD 6 DIFFERENT DATES THAT THE ENGINE WOULD BE IN, WE FINALLY GOT OUR CAR BACK ON JANUARY 16, 2019. AFTER WE PICKED UP THE CAR, WE DROVE IT HOME AND THE CAR HESITATED AND TURNED ITSELF OFF AND COASTED. IT TURNED ITSELF BACK ON AND WE DROVE IT BACK TO THE DEALER AND HERE WE ARE WAITING FOR AN UPDATE THE NEXT DAY. WE HAVE ALSO HAD 5 DIFFERENT RENTAL CARS DUE TO THIS. OUR CAR IS NOT PART OF A RECALL BY THE WAY.

Electrical System
Filed Jan 16, 201975,000 milesMI

VEHICLE WILL ACCELERATE AND THEN LOSE POWER. TOOK IT IN THEY SAID NOT COVERED UNDER WARRANTY. 450.00 TO FIX TAILGHTS AND HEADLIGHTS ALL WENT OUT WITHIN A WEEK OF EACH OTHER. WHEELS SENSORS KEEP SAYING LOW TIRES EVEN AFTER NEW TIRES OUT ON.

Vehicle Speed Control
Filed Jan 3, 201931,200 milesNJ

WHILE COMING TO A STOP WITH THE BRAKE PEDAL ENGAGED THE ENGINE STARTED TO ACCELERATE. I STOOD ON THE BRAKE BUT THE CAR KEPT CREEPING FORWARD. I THREW THE SHIFTER INTO NUETRAL AND THEN INTO PARK. THE ENGINE QUIT ACCELERATING AND EVERY THING WORKED AS IT WAS SUPPOSE TOO. I CAME WITHIN A COUPLE OF INCHES OF THE CAR INFRONT OF ME.

Exterior Lighting
Filed Dec 31, 201865,000 milesIA

WHILE THE VEHICLE IS IN MOTION, ON BOTH CITY STREETS AND INTERSTATES, AND AT BOTH LOW OR HIGHER SPEEDS THE VEHICLE'S HEADLIGHTS, TAIL LIGHTS AND OTHER LIGHTING WILL TURN OFF ON THEIR OWN. THIS IS EXTREMELY DANGEROUS SPECIFICALLY AFTER SUNSET WHEN IT IS COMPLETELY DARK. I TOOK THE VEHICLE FOR REPAIR AT MY LOCAL KIA DEALER FOR SERVICE AND THEY SAID THERE IS AN "OPEN CIRCUIT IN IPM (FUSE BLOCK)." I THINK THIS SHOULD BE A MANDATORY RECALL TO RECTIFY THE SITUATION AND MAKE ALL THE VEHICLES SAFE FOR MY FAMILY, MYSELF AND FOR OTHER DRIVERS AND PASSENGERS ON THE ROAD WHO COULD END UP IN AN ACCIDENT DUE TO THIS ISSUE.

Fuel/Propulsion System
Filed Nov 20, 201816,500 milesMD

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE ATTEMPTING TO REFUEL THE VEHICLE, FUEL SPEWED OUT OF THE FUELING HOLE. THE FUEL NOZZLE WOULD CONTINUE TO CLICK WHILE FUELING. THE CONTACT INDICATED THAT THE FAILURE WOULD OCCUR REGARDLESS OF HOW MUCH FUEL WAS IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO NATIONWIDE KIA (22 W. TIMONIUM RD, TIMONIUM, MD) WHERE IT WAS DIAGNOSED THAT THE VAPOR RECOVERY LINE WAS DAMAGED BY INSECTS. THE RECOVERY LINE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 16,500. *TT*JB *TR

Exterior Lighting
Filed Nov 9, 201829,854 milesOH

HEADLIGHTS CUTTING OFF RANDOMLY WHILE DRIVING AT NIGHT . TOOK TO KIA DEALER AND THEY SAID IT WAS A FAULTY LIGHT SWITCH LOCATED IN THE STEERING COLUMN . IT WAS REPLACED . ONE WEEK LATER , IT HAPPENED AGAIN WHILE WIFE WAS DRIVING , THE LOCAL DEALERSHIP WHO DID THE ORIGINAL REPAIR COULD NOT GET IT IN TO LOOK AT FOR 2 WEEKS . THIS MORNING WIFE WAS DRIVING TO WORK IN THE DARK , WHEN HEADLIGHTS WENT OUT AGAIN , THIS TIME THE DASH LIGHTS ALSO WENT OUT . THIS IS A VERY DANGEROUS SITUATION THAT NEEDS TO BE CORRECTED ASAP. *TR

Structure › BodyFire
Filed Nov 9, 201833,500 milesIA

OCTOBER 10, 2018 DROVE CAR INTO DRIVEWAY, SHUT CAR OFF, PARKED, WENT INTO HOUSE FOR ABOUT 2 MINS, CAME BACK TO CAR, IT WAS SMOKING FROM UNDER HOOD. I TURNED ON FAUCET IN GARAGE, AND SPRAYED WATER ON CAR. CALLED 911. WITHIN 2 MINS, I SAW FIRST SPARK, LEFT AREA, RAN OVER TO MY SISTERS HOUSE, NEXT DOOR, ON PHONE WITH 911 AND WITHIN 4 MINS OF CAR SMOKE, BURST INTO FLAMES, 2 EXPLOSIONS. FIRE DEPT ARRIVED WITH IN 10 MINS OF SMOKE DETECTION. FLAMES HIGHER THAN THE HOUSE. CAR TOTALED, AND HOUSE SIDING MELTED AWAY FROM HOUSE.

Steering
Filed Oct 31, 201857,000 milesMD

THE STEERING ON MY SORENTO STALLS WHEN DRIVING AT HIGHWAY SPEEDS CAUSING OVERCORRECTION TO THE POINT OF ALMOST LOOSING CONTROL OF THE VEHICLE. I FOUND MANY SIMILAR COMPLAINTS ON THE INTERNET. THIS IS A VERY DANGEROUS DEFECT IN THE STEELING OF THE VEHICLE. LIFE THREATING PROBLEM.

Vehicle Speed Control
Filed Oct 26, 2018NC

TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK AND FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAROLINA KIA OF HIGH POINT (866-824-7081, LOCATED AT 2445 N MAIN ST, HIGH POINT, NC 27262), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO BATTLEGROUND KIA (336-295-1542, LOCATED AT 2927 BATTLEGROUND AVE, GREENSBORO, NC 27408) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.

Steering
Filed Oct 24, 201840,000 milesMO

WHILE DRIVING THERE IS A NOTCH LIKE FEELING IN THE STEERING CAUSING A JERK IN THE CAR FOR SIMPLE LANE CORRECTIONS.

Electrical System
Filed Oct 24, 201840,000 milesMO

KIA RADIO PLAYS BUT WILL NOT SHOW ANYTHING AND CAN NOT CHANGE ANYTHING.

Electrical System
Filed Oct 17, 201833,000 milesME

WHILE DRIVING AT NIGHT WHILE MY HEADLIGHTS ARE IN AUTO POSITION THEY WILL RANDOMLY TURN OFF FOR A FEW SECONDS AND THEN CLICK BACK ON. THIS HAS HAPPENED TWICE IN ONE WEEK. THE LAST TIME, WAS WHILE DRIVING 70 MPH DOWN THE INTERSTATE AND MY HEADLIGHTS WENT OUT WITHOUT WARNING.

EngineFire
Filed Oct 11, 201859,000 milesMN

TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 75 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. APPROXIMATELY FIVE MINUTES LATER, THE FRONT OF THE ENGINE CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE INSURANCE COMPANY DECLARED THE VEHICLE TO BE A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO A LOCATION DETERMINED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000. *DT *JB

EngineFire
Filed Oct 2, 201850,000 milesIL

TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE DRIVER WAS ALERTED BY ANOTHER MOTORIST THAT SMOKE WAS COMING FROM THE VEHICLE. THE CONTACT PULLED OVER, EXITED THE VEHICLE, AND NOTICED FLAMES AND SMOKE COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS IMMEDIATELY CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. FIRE AND POLICE REPORTS WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE LOCAL DEALER (GARY LANG AUTO/KIA, 1107 IL-37, MC HENRY, IL) WAS NOTIFIED OF THE FAILURE, BUT THE CAUSE OF THE FIRE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

Electronic Stability Control (esc)
Filed Oct 1, 201853,494 milesGA

I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.

Power Train
Filed Sep 17, 201866,000 milesMN

MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.

Engine
Filed Sep 13, 201861,000 milesPA

ENGINE LOCKED

Fuel/Propulsion SystemFire
Filed Sep 11, 201867,000 milesID

TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED BY AN ONCOMING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS INFORMED BY ONE OF THE FIREFIGHTERS THAT THE FIRE ORIGINATED AT THE FUEL LINE BY THE FIREWALL. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY. KENDALL KIA OF NAMPA (LOCATED AT 15700 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 467-7000) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *JS

Vehicle Speed Control
Filed Sep 11, 201848,000 milesMN

CANCEL BUTTON ON STEERING WHEEL FOR SPEED CONTROL IS INOPERATIVE ABOUT 30% OF THE TIME WHILE THE VEHICLE IS IN MOTION ON HIGHWAY AND THE SPEED CONTROL IS ACTIVE. NOTE: STEPPING ON THE THE BRAKE WILL DEACTIVATE THE SPEED CONTROL.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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