2016 Kia Sorento complaints

The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, the vehicle would hesitate or fail to accelerate upon depression of the accelerator pedal; the check engine warning light was illuminated. The contact initially took the vehicle to an independent mechanic where a diagnostic code showed that the throttle position sensor was defective. Upon further investigation, the contact discovered NHTSA Campaign Number: 15V089000 (Vehicle Speed Control) which he linked to the failure. The vehicle was then taken to the dealer and he was informed that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided information about an extended warranty that the vehicle qualified for; however, upon calling the dealer, the contact was informed that his vehicle did not qualify for the warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 69,500.

While I was driving on the highway my car jumped then the engine light came on and the car just died. They was this really weird smell that was coming from the car as I was pulling over. I then opened the hood of the car and the engine was smoking. I looked under the car and oil was coming out from the bottom engine block. I grabbed my stuff and walked as far away as I could because I was scared the car was going to catch fire.

The engine is knocking. You can hear it when the car is stopped. The engine has gradually been burning oil. The oil comes on 3500 miles after a synthetic oil change consistently. This is has occurred since 80k miles. The car is currently at 94k miles.

In August of 2021 I received a mailer notifying me of a recall & software update to prevent my engine from blowing up. I immediately scheduled the software update for the begining of September and that was completed. In October of 2021 I was driving the vehicle when it began to make an odd noise. No dashboard lights were triggered -so I tried to get to my next stop to evaluate, on the way the vehicle remained on but the ability to use the gas and actually increase speed ceased. It was sputtering when I was able to pull off into a parking lot and the check engine light finally appeared. We evaluated the oil and it was dry. No oil lights ever appeared. Had this occurred on a highway or busy roadway this could have had a tragic ending. The vehicle was regularly serviced per service schedule. The vehicle had a recent oil change before the software update and a multipoint inspection with the software update. The vehicle had to be towed and evaluated at the dealership which determined it was covered under the new warranty due to class action lawsuit on the faulty engines. Repairs took almost a month and the warranty coverage was denied and argued repeatedly.

The Head Bolt was stripped, because it was entered backwards causing the Head Gasket to blow, the right-side cylinder head to be replaced, along with the oil filter housing, because it was cracked. The Vehicle is available for inspection upon request. Engine could've locked while driving, killing us, and others. The problem was inspected by the manufacturer, warranty representatives, and Kia mechanics. After a BG Cooling system Service was completed the smell of antifreeze/coolant stayed with the vehicle. A recheck by the Kia mechanic found the flush was blocked, and they re-flushed the cooling system. After that the temperature gage was moving from hot to cold, the fan continued to stay on after the vehicle was shut off.

The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH the vehicle experienced an unknown electrical failure and was taken to an unknown dealer; however, the mechanic diagnosed the vehicle and stated that no issues were found. On another occasion while driving 35 MPH and depressing the brake pedal while she was approaching a STOP sign, the vehicle jerked abruptly, stalled, and lost electrical power. The contact stuck her arm out of the window to notify the vehicle behind her. The contact depressed the brake pedal to stop the vehicle but it felt rigid and failed to respond. The vehicle continued to roll until coming to a complete stop. The contact stated that the vehicle restarted independently. The contact veered to the side of the road. The contact then continued to drive the vehicle; however, the vehicle was jerking while driving. The contact pulled into a local Pep Boys for an oil change and continued to drive. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

The vehicle has failed to accelerate in various situations, i.e., after coming to a complete stop and turning onto a street with opposing and oncoming traffic. The issue has occurred intermittently for ~two months. Sometimes weeks without the issue resurfacing. Today, after running one errand early in the morning, the engine check appeared when we started the car and the vehicle went into limp mode. We barely got the car home, with little control of the acceleration. We could have been involved in an accident if this occurred while on the highway or turning onto a street from a heavily traveled intersection. This is a severe safety issue.

In September 2021 between regular oil changes, lost most of oil and check engine light on. After using many quarts of oil, service center replaced the valve cover gaskets needed. Misfiring of engine traced to cylinder damage due to loss of oil. Evaluation and diagnosis by local independent service center, recommended replacing engine.

The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The oil warning light was illuminated. The vehicle had been taken monthly to the dealer since August 2021 for an oil consumption test. The contact was informed that the vehicle consumed a quart and a half of oil every 800 miles, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 81,630.

Usually when raining I get a "Blind spot detection CANCELED " notice on the dash and BSD does not work

Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.

Timing chain broke with no warning and only 70114 miles one car.

The gear shift will not come out of park. I had to stick something in the manual brake release hole to shift out of park.

I was driving on the NJ Turnpike in about 70 miles per hour and then suddenly I hear a big noise coming from my engine (clack and clack). Then my car stopped and needed to call a towing truck to take it to the mechanic and according to the mechanic I will need to replace motor(engine) to drive your car again. My car is on the parking lot from my house.

The check oil light did not illuminate, a oil change was not due for another 1,200 miles. The engine shut down and needs a 100% replacement totaling over $6,000 in repairs. if something as simple as the oil light emitted the car would not have been drove on.

My car cut off out of nowhere

Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)

The contact owns a 2016 Kia Sorento. The contact stated that while driving uphill at 30 MPH, the vehicle started making abnormal loud clunking sounds and stalled. The contact stated that as the vehicle started rolling backwards, he depressed the brake pedal, parked the vehicle, and engaged the parking brake. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic, where it was recommended to take the vehicle to the dealer. The vehicle was towed to the dealer where, it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the manufacturer denied covering the cost of the repair because the vehicle was out of warranty. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact followed up with the manufacturer but the manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 61,139.

Steering sticks causing over correction. The car has 76000 miles on the odometer. The steering column has to be replaced at a significant cost. This is not a new problem to Kia… they should issue a recall and pay for the cost of repair.

The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, his vehicle would overheat. The contact stated there was no warning light illuminated. The contact stated that he added water into the coolant reservoir and waited before restarting the vehicle. The vehicle was taken to be diagnosed by an independent mechanic and he was informed that the engine needed to be replaced. The local dealer was contacted and informed him that the head gasket was blown and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 120,000.

Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.

Occasionally when using the left turn signal the Right turn signal will turn on after turning left. Vehicle has not been inspected

1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.

The purpose of this complaint is to ask for help to get my 2016 Kia Sorento engine problem fixed. The engine oil consumption issue is a known issue. My check engine light started flashing and the vehicle went into Limp Mode. I contacted the Kia headquarters (July 23,2021). My Sorento was towed to ALM Kia in Union City, GA where it sat for 10 weeks waiting for them to evaluate the vehicle. I moved my Sorento to Rick Case Kia for evaluation and repair on October 13. They change the spark plugs and topped of the oil. However, it was consuming oil at a rate of 3-1/2 quarts every 1000 miles. The Kia Dealership is reluctant to fix the engine of my 2016 Kia Sorento, and the service advisor at Rick Case Kia said make sure to keep oil in the engine. I did that faithfully. Since then I’ve had the EVAP system evaluated, replace the gas cap, the canister purge valve, and added 15 quarts of oil. After all that, my Sorento’s engine failed on December 16, 2021 on I75 in Atlanta GA. I had the vehicle towed to Nalley KIA in Stonecrest Georgia. They diagnosed the Head Cylinder as the problem and said it was not covered by KIA extended warranty. I also have “MY WARRANTY FOREVER” as a second protection product. The service manager at Stonecrest KIA contacted My Warranty Forever to open a case with them. One of the requirements from My Warranty Forever was for Stonecrest Kia to send them pictures of the parts that failed. They would cover the labor cost of breaking down the engine to obtain the p

The contact owns a 2016 Kia Sorento. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact pulled over and had the vehicle towed to her residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 134,000.

Car uses oil frequently, even after I get an oil change. The oil light does not come on when oil is low. It is low before my oil changes. On 1/22/22 my check engine light is on and it says P303 with cylinder 3. Replaced the coil and the check engine light is still on. The engine is sputtering and it takes 2-3 times to start. This started all of a sudden. It is frustrating because I took it to a Kia dealership last year and told them the problem. They told me it was a recall but it was only for up to 100,000. So they only put oil in it and basically sent me my way. So there are two issues going on and It doesn't matter the mileage because several Kias are having identical issues.

Car is currently being worked on. I was told I needed a new ENGINE. The car ran hot one day I immediately added Antifreeze and parked the car when I started it again it ran fine. The next week it ran hot again and now I'm being told I have to pay 9000 for a new engine. No check engine lights came on and no warning. I'm out of a car because I don't have the money for the new engine.

The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH, the vehicle stalled without warning. The contact called the local dealer and was informed that they were totally booked up. The vehicle was not diagnosed or repaired. The contact called another local dealer Ed Voyles Kia of Smyrna – Atlanta (2145 Cobb Pkwy SE, Smyrna, GA 30080, (770) 952-2621) however, the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic by the insurance company. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. No further assistance was provided. The approximate failure mileage was 67,000.

I was sold a 2016 Kia Sorento, VIN# [XXX], by salesman [XXX] and [XXX] from " Ride 4U Level up auto sales located at 5599 34th street north, Saint Petersburg FL 33714. Upon Purchase, I took the car to get an oil change and have been consistent with top offs every other week at the local Jiffy Lube. On December 15, 2021, I Was on the interstate with my kids in the vehicle. Out of nowhere, no ignition warnings or alerts, Stopped. I noticed I was pushing the gas but the car wasn't accelerating. Scared beyond measure with my kids in the car ranging from ages 16 to 11 months old, I panicked but got us over to the median lane. Once the car came to a complete stop, I called a tow company. Once they arrived, they checked the car for any codes, which showed nothing. I called [XXX], and he apologized and told me to have it towed back to them and it would be looked at the next day. Kia manufacturers have serviced and said the engine blew due to the dealership not getting a recall serviced before selling me the car. I only had this vehicle up and running for three months due to Ride 4u/ Level up failure to get Manufacturer recall did before putting me in my innocent kids in a faulty vehicle that could have been demolished by a semi truck on the interstate on December 15 when it gave out on a busy highway during high traffic hours. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have knocking, clunking noise coming from steering column. Which leads me to believe that it is the flexible coupler. Also, when driving anywhere at speeds of 45mph or higher, the steering wheel sticks and I have to give force to correct the steering wheel. It is worse when turning on ramps on the highway because I am constantly adjusting the sticking steering wheel throughout the turn.

There was no warning light to tell me that my engine was almost out of oil. I was checking my dipstick to see my oil level and was shocked to see that there was almost no oil on the stick. This engine definitely burns through oil faster than it should and you can see there are scorch marks on my dipstick.

I was accelerating to pass another vehicle, and when I got passed the other car, my engine shut off. I could not accelerate. All I could do was coast to the shoulder. My engine light was on at that point, as was my oilcan light. My car was dead on the side of the road. I turned it off and tried to turn it back on again, but the engine would not turn over. Only the electrical system was working. I had it towed to a shop, where I was told that this was a "known problem" with Kia engines, but I had never had any issues with the vehicle before. They replaced my engine, at a cost of $8000.

Vehicle has been burning a quart of oil every 1000 miles. Last week the engine light came on. I checked the oil and added 2 quarts. The engine light didn't go off. I checked the code using a engine code reader. It stated a P0303 code. My auto parts store said it was most likely an ignition coil on cylinder 3. I replaced ignition coils and the engine light was still on. The car lost power and made some knocking noises. The car was towed to Ft. Bend Kia. They advised that the engine was blown and zero compression on cylinder 3. I have read 100's of complaints on this particular model blowing engines and Kia not standing behind correcting them. I am hoping to find a class-action lawsuit for this issue.

Passenger door handle pulls off of door. Unable to open the door from the exterior. This is the second occurrence after already replacing the handle 6 months ago. Faulty design causing safety concern if someone needs to be accessed thru door.

Sat Jan 8, I was on my way to Charlotte,NC from Cola, SC; vehicle started losing power and eventually stopped. I called my husband to come and get me. We left the car overnight and picked it up the next morning. It started and we were able to drive it home. The next day it started doing the same thing. Took it to a mechanic that checked it and said that one of the cylinders was not firing.

This car is consuming oil at an alarming rate. There is not an oil leak on the ground or black smoke from the tailpipe. I have taken it into the shop and was informed that the oil consumption is in the acceptable range for Kia. I have to add over four quarts of oil every 3,000 miles between oil changes. With that much oil sitting in the engine burning off at some time or another is a fire risk. Also the warning light for a low oil does not come on. In my experience with this vehicle it has only flashed one time and when I checked the oil there was nothing on the dipstick. I have turned this information into Kia and my extended warranty company and neither one want to take responsibility and properly fix this motor with the known issues. Apparently my vehicle is not the only vehicle with the same motor by Kia who has had this issue. I would prefer to be proactive and have my motor replaced properly or fixed before my car catches on fire as this issue has resulted in many Kia vehicle fires. As grandmother of three under the age of 7 it would be very difficult for me to remove all three of my grandchildren from an emergency situation that could be preventable.

Oil leak brakes out stopped running makes knocking noise when pushing gas pedal

This vehicle has 64,554 miles on it and is under six years old. The oil has been changed regularly per the manufacturer's instructions, The engine is using an excessive amount of oil, 3/4 of a quart in less than 500 miles. This has to be due to a manufacturer's design flaw or production flaw. The engine is under a manufacturer's warranty for 10 years/100,000 miles. From abundant information available in the public domain, the manufacturer will not address this problem. It is available for inspection upon request. If the engine oil usage while driving causes the oil level to drop too low it could cause a catastrophic failure of the engine and an immediate stoppage of the vehicle while in traffic, putting my safety or the safety of others put at risk. The problem has not been reproduced or confirmed by a dealer or independent service center. From abundant information available in the public domain, the manufacturer will not address this problem. The vehicle or engine has not been inspected by the manufacturer, police, insurance representatives or others. From abundant information available in the public domain, the manufacturer will not address this problem. I check the oil dipstick level very often and have never let the oil level fall below the "add line." There has not been any warning lamps, messages or other symptoms of the excessive oil usage problem other than me checking the oil dipstick level. The excessive oil usage problem first stared to appear at the 50,210 odomete

The car was well maintained and oil was full but the engine started knocking over a short period and then came to a stop when switched to reverse. It can be turned off and on but the sound would continue. The gear shift and the steering would lock.

The contact owns a 2016 Kia Sorento. The contact stated that the gear shifter would not shift out of PARK. The contact had to use a screwdriver to override the gear shifter. The vehicle was taken to the dealer; however, the diagnosis was unknown. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. The VIN was unavailable.

Pulled up to stop sign car stalled. Would not turn over. After a while it started, but was knocking. Called my Grandpa and he said engine was low on oil and connecting rod was knocking, No warning light ever came on. The safety issue at the time was that I was in a rural area with my 2 year old daughter in about 45 degree weather. c

Driving on highway, vehicle lost power. Ultimate diagnosed as a seized engine. Car was towed to our mechanic. After contacting Kia, they had us tow it to a local Kia dealer. After they diagnosed the same seized engine, they said they would not pay for repair, despite their being a class action suit settled by them. Car was brought back to our mechanic and a used engine was put in.

The engine is failing with the light on. It is not getting enough power and is a safety risk. I only have had the car for a year and a half and the dealership I have gotten it from won't do anything. It has had a air compression test, new spark plugs, and has been reviewed by multiply parties saying it is not deem road safety. I called the Kia dealership and it says all the recalls were done but it doesn't seem like it. They are saying i pretty much need a new engine, I have not even had the car that long.

Total engine failure. Piston rods tore through engine block. Thankfully the vehicle did not catch on fire.

The engine coolant system has failed due an inherent engine block issue resulting in the engine requiring replacement. This issue has been confirmed by dealer repair technician and manager. This appears to be a common issue with the 2016 Kia Sorento engines in particular.

We drive, a lot. Across state. On highways. Our car engine caught fire and everything shut off. Prior to that. I kept hearing a knocking noise, it was hard to accelerate. Jerky to brake. I was advised by Kia we were in that awful theta 2 claim, but now they won’t reimburse us for this mess. Don’t they have a responsibility after putting my entire family in danger?

I own a 2016 Kia Sorento with the 2.4L that is supposed to have a lifetime warranty on the engine due to the class action law suit apparently Kia which refuses to honor. I was driving on the interstate one day when my car started to go into limp mode and started to knock really bad my car eventually shut off completely and wouldn’t crank again after that I had it towed to Kia and they informed me that I needed a new engine and that Kia will not cover it for the fact that the car never received a knock sensor update( which I never record a notice in the mail for either by the way ) so now I have a car that isn’t drivable and I have to keep making payments on Kia should be required to honor the lawsuit and recall these vehicles due to this being a safety issue because the car gives you no warning what so ever and seems like more and more of these vehicles are having the same issue this is just ridiculous and I will never buy another Kia again after this

On December 18, 2021, my 2016 Kia Sorento with approximately 20,100 miles, 2.4L Gasoline Direct Injection ("GDI") engine suddenly lost power on an eight lane Washington, DC area highway. The Malfunction Indicator Lamp (MIL) began to blink continuously. The first opportunity for an exit navigating through the construction zone, with the vehicle rapidly failing, was taken and the dealer, Ourisman Chantilly of Virginia, was contacted immediately. This confirms that the Kia Motors America, Inc. Product Improvement Campaign for the Electronic Control Unit (ECU) Knock Sensor Detection System (KSDS) was installed on January 12, 2019, with a mileage reading of 13,726 in the Commonwealth of Virginia at Ourisman Chantilly of Virginia. The NHTSA Recall ID: 18V907000 for the high-pressure fuel pump leakage, Kia recall number SC172, includes 2012-2017 Sorentos. This could be a major fire hazard and pose a serious threat for injury or death. This vehicle has no safety recalls with the NHTSA; the list of affected Sorento 2016 VINS excludes my vehicle. This dangerous defect of engine failure in a well-maintained, low mileage vehicle sold to me as a five-star safety rated "Pre-Delivery Inspection" (PDI) certified with no mechanical issues and examined as safe, may have had the apparent defects from the purchase date with the mileage delivery of nine (9).

There are two major issues with my 2016 Kia Sorento LX (that I’ve just bought less than a year ago). 1- There seems to be some sort of electrical problem going on as my radio and headlights randomly go off when driving. While driving at 70 mph on the interstate AT NIGHT, my headlights when off and I couldn’t see anything! Thankfully I was able to get them back on because I had my children in the car with me. This could have caused us to drive right off the road or worse, hit/be hit by another vehicle. Unfortunately, I have not had a chance to get this looked at due to a bigger issue at hand. Which brings me to… 2- The most expensive and frustrating issue. The engine has seized up, which has been confirmed by a local service center. I have kept up the maintenance on my vehicle since I got it at the beginning of this year. Regular oil changes with full synthetic oil. While driving, again on the interstate, RPM jumped over 4 then down to 0, oil and battery lights came on, and vehicle was disabled. Waited 3 weeks to have it looked at to find that I’m just out of luck. Vehicle is not covered under warranty and there seem to be no open recalls, which I don’t understand given this is a painfully common issue with these models. So I either get to foot the $7,000+ bill for a new engine (which I can’t afford) or continue paying for a vehicle that I can’t even drive. To say that I am dissatisfied with my KIA would be a GREAT understatement.

I was driving my vehicle up a hill. I accelerator a little. The car picked up speed then my oil light flickered and then stayed steady, along with the battery indicator. At this point my engine shut down and the car began to slow down. I came up on a side street that I turned into, because at this point the car was slowing down and loosing power and the breaks were not functioning, I would have either stalled and rolled backwards, or myself and my child would have been rear-ended. All the lights still work and everything come on, so I know its not the battery. My oil light flickered a little when I went around a turn a few times prior to this day, but never steady. No other indicator lights came on. The car is at my mechanics, who advises me the engine has seized and the vehicle has no oil. My last oil change was 3.5 months ago and according to the counter I'm only 99 miles over, which should not have caused this. Even though I was told I had up to 4,000 miles before I needed an oil change again. All of my fluids were checked at this appointment and this is the first major issue with my vehicle.