Page 9 of 31 · complaints 401–450 of 1,520

2011 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Exterior Lighting
Filed Jan 7, 202099,999 milesAR

THE LOW BEAM LIGHTING "H11" PIGTAIL IS A MELTED CONNECTOR AND THE LOW BEAM LIGHTING IS GOING OUT CONSTANTLY. WE HAVE REPLACED THE LIGHTS AND THE PIGTAIL TWICE THIS YEAR.

Electrical System
Filed Jan 6, 2020VA

HEADLIGHT LOW BEAM LIGHT NOT WORKING. REPLACED BULB AND WITHIN A FEW WEEKS, IT WOULD WORK INTERMITTENTLY. I COULD WIGGLE THE CONNECTION AND LIGHT WOULD COME BACK ON. THEN THAT NO LONGER WORKED. I TOOK THE BULB OUT OF THE CONNECTION TO REPLACE AND NOTICED THE CONNECTION WAS MELTED WHERE THE BULB CONNECTS TO THE WIRE HARNESS. I REMOVED BULB UNTIL CONNECTION CAN BE REPLACED.

Structure › Body
Filed Jan 3, 2020AL

CLEAR COAT PEELING ALL OVER ROOF AND SIDES OF RIGHT SIDE PASSENGER DOORS AND SOME ON FENDER AND ON HOOD

Unknown or Other
Filed Dec 30, 201910 milesSC

I CAN NOT OPEN BOTH DRIVER DOOR AND REAR RIGHT PASSENGER DOOR FROM OUTSIDE IT SEEMS THE LATCHES FOR THESE DOORS ARE BROKEN I HAVE ALWAYS TO JUMP TO THE PASSENGER SIDE TO OPEN THESE DOORS.I THINK THERE MUST BE A RECALL TO BE REPORTED TO KIA MANUFACTURERS TO FIX THIS DEFECTIVE DOORS.

Air Bags
Filed Dec 28, 2019135,000 milesCT

THE AIRBAG LIGHT CAME ON WHEN THE VEHICLE WAS IN MOTION. WHEN ABLE TO SAFELY PULL OVER TO THE A PARKING LOT THE VEHICLE WAS SHUT OFF AND TURNED BACK ON. THE LIGHT STAYED ON.

Electronic Stability Control (esc)
Filed Dec 28, 201989,800 milesMN

NUMEROUS TIMES OVER THE PAST COUPLE OF MONTHS, BOTH THE ESC AND DBC INDICATOR LIGHTS WILL COME ON AND STAY ON AS I'M ATTEMPTING TO PARK THE VEHICLE. THIS HAS PREVENTED ME FROM SHIFTING THE CAR INTO 'PARK' AFTER PULLING INTO A PARKING SPACE AS I CAN'T GET IT TO SHIFT BEYOND 'NEUTRAL.' WHEN THIS HAPPENS, I'VE HAD TO SHUT THE CAR OFF, AND START IT AGAIN. IF THE INDICATOR LIGHTS GO OFF AFTER RESTARTING, I CAN THEN SHIFT THE CAR INTO PARK. I BROUGHT THE CAR INTO MY LOCAL KIA DEALER THIS MORNING BUT THEY WERE UNABLE TO REPLICATE THE ISSUE, AND SINCE THEY DIDN'T HAVE A TECHNICIAN ON DUTY TO LOOK AT IT, I NOW HAVE TO RETURN ON MONDAY IN THE HOPE THAT THEY CAN FIGURE OUT AND FIX THIS ISSUE.

Unknown or Other
Filed Dec 16, 2019VA

THE VEHICLE JERKS AROUND 40 MILES PER HOUR. NO CODES

Air Bags
Filed Dec 14, 2019188,000 milesTX

ALL STEERING WHEEL FUNCTION HAVE STOP WORKING INCLUDING HORN. RADIO, CRUISE AND BLUE TOOTH CONTROLS. DURING A TRIP ON THE HIGH WAY

Engine
Filed Dec 14, 201980,000 milesTX

MY DAUGHTER IS 21 YEARS OLDS AND SHE PURCHASED 2011 KIA SORENTO FROM PETE'S KAR SMART KIA IN AMARILLO. SHE GOES TO COLLEGE IN LINCOLN NEBRASKA AND HER CAR IS NOT HOLDING OIL. SHE HAS ON 2 OCCASIONS IN A SHORT PERIOD OF TIME HAD HER OIL LIGHT COME ON AND WHEN SHE CHECKED THE OIL IT WAS BONE DRY. THIS IS BETWEEN OIL CHANGES. WE CAN GET NO RESOLUTION FROM KIA AS SHE HAS TAKEN IT TO KIA IN AMARILLO AND IN LINCOLN. I HAVE GOOGLED THIS ISSUE FOR THIS PARTICULAR YEAR AND THEIR HAVE BEEN SEVERAL COMMENTS FROM OTHERS SHARING THE SAME ISSUE WITH 2011 KIA NOT HOLDING OIL. I AM CONCERNED FOR MY DAUGHTER'S SAFETY. IF SHE BREAKS DOWN ON SHE SIDE OF THE ROAD DUE THIS ISSUE AS SHE HAS TO DRIVE 10 HOURS TO COME HOME. PLEASE CONSIDER INVESTIGATING AND REVIEWING THIS ISSUE. THANKS FOR YOUR ASSISTANCE WITH THIS MATTER. SHE GOT THE CAR TOWARDS THE END OF APRIL/ FIRST OF MAY

Unknown or Other
Filed Dec 12, 2019170,000 milesNC

MY CAR STALLS WHILE DRIVING ON THE HIGHWAY OR STREET. THE ENGINE LIGHT OR DASHBOARD LIGHTS WILL COME ON AND MY CAR WILL NOT ACCELERATE ALTHOUGH IT IS ON. AFTER CONTINOUSLY TRYING TO ACCELERATE THE CAR CUTS OFF. I PUT THE CAR IN PARK AND TURN OFF AND IT STARTS AGAIN. THIS IS UNSAFE BECAUSE I CAN BE HIT BY ANOTHER WHEN MY CAR SUDDENLY DECIDES TO NOT ACCELERATE. THE COMPONENT PART OR SYSTEM THAT MAY BE THE CAUSE IS UNKNOWN.

Structure › Body › Door
Filed Dec 9, 201997,400 milesIN

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR COULD NOT BE OPENED FROM OUTSIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, BUT THEY WERE UNABLE TO ASSIST. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 97,400.

Air Bags
Filed Dec 5, 2019100,000 milesPA

MY AIRBAG LIGHT CAME ON AND NEVER WENT OUT. IT IS MY UNDERSTANDING THAT WHILE THIS LIGHT IS LIT, MY AIRBAGS WILL NOT DEPLOY. I SEE THAT THIS IS A COMMON PROBLEM WITH KIA VEHICLES. PLEASE ISSUE A RECALL!!

Air Bags
Filed Dec 3, 201987,600 milesVA

MY AIR BAG LIGHT IS ON WITH CODE B1764. AIR BAG LIGHT IS ON ALL THE TIME. THIS MEANS THAT I HAVE NO AIR BAG DEPLOYMENT IN CASE OF AN ACCIDENT LEAVING MY FAMILY IN DANGER OF INJURY OR DEATH IN CASE OF AN ACCIDENT. THIS IS A SAFETY ISSUE THAT HAS A CONSIDERABLE AMOUNT OF COMPLAINTS AND SHOULD BE RECALLED.

Air Bags
Filed Nov 27, 2019123,000 milesFL

OCS MAY DEFECTED. HAD IT SCANNED AND CODE B1764

Engine
Filed Nov 25, 201966,000 milesMO

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD POPPING NOISE OCCURRED AND THE ENGINE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO SUNTRUP KIA(6263 S. LINDBERGH BLVD, ST. LOUIS, MO) WHO INDICATED THAT THE ENGINE SEIZED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 66,000.

Unknown or Other
Filed Nov 25, 2019118,000 milesTX

THE REAR PASSENGER DOOR HANDLE WILL NOT OPEN THE FROM THE OUTSIDE OR INSIDE THE VEHICLE. CAR IS STATIONARY. CAUSE IS UNKNOWN, JUST COULD NOT OPEN ONE DAY.

Engine
Filed Nov 18, 201953,000 milesMO

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO NAPLETONS MID RIVERS KIA (4555 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376) WHERE IT WAS DETERMINED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Electrical System
Filed Nov 15, 2019123,000 milesOH

VEHICLE HAS CONSISTENTLY NEEDED HEADLIGHTS REPLACED EVERY 3 MONTHS. VEHICLE LIGHTS WILL COME ON AND OR OFF WHILE DRIVING IN THE DARK. THIS IS A DEADLY SAFETY HAZARD AND SHOULD BE REMEDIED.

Exterior Lighting
Filed Nov 15, 2019123,000 milesOH

HEADLIGHTS COME ON AND OFF RANDOMLY. THIS IS A SERIOUS SAFETY HAZARD THAT CAN CAUSE DEATHS OR INJURIES. I'M VERY AFRAID AND EXTREMELY NERVOUS WHEN THIS HAPPENS ESPECIALLY WHEN I HAVE MY CHILDREN IN THE CAR. I'VE HAD TO REPLACE THE LIGHTS ABOUT EVERY OTHER MONTH WHICH IS RIDICULOUSLY EXPENSIVE

Power Train
Filed Nov 14, 2019AZ

EN ESTE AO A PARTIR DE JULIO MI CARRO KIA SORENTO 2011 A PRESENTADO PROBLEMA EN LA DIRECION, POWER TREN, DE ACUERDO A LO QUE INDICA QUE TIENE UN DESPERFECTO DE FABRICA, EN DOS OCACIONES HE TENIDO PROBLEMA MUY FUERTE, SE BLOQUEO EL CARRO MANEJANDO Y LO FRENOS NO FUNCIONARON Y EL CARRO SIGUIO RODANDO Y PUDE HABER TENIDO UN ACCIDENTE... LA OTRA EN LA CARRETERA EL CARRO COMIENZA A SONAR LAS RUEDAS Y CUANDO SE FRENA TAMBALEA... LO LLEVE PARA LA INSPECCION Y PASO CORRECTAMENTE PERO ME ENTREGARON UNA HOJA QUE EL CARRO TIENE DESPERFECTO DE FABRICA ,,, LO LLEVE A LA KIA PARA LA REVISION DE LAS PARTES,,,LA CUAL REALIZARON EL PEDIDO DE LAS MISMAS... PERO YO COMO USUARIO NO ME SIENTO CONFORME YA QUE ESE CAMBIO NO ME DA SEGURIDA POR QUE CORRE PELIGRO MI VIDAD Y LA DE LA FAMILIA,,, NO NECESITO UN CARRO REPARADO LO QUE NECESITO UN CARRO QUE ME DE SEGURIDA PARA TODA LA FAMILIA,,, UNA VEZ QUE CAMBIEN LAS PARTE Y SE ME FALLA EN LA CARRETERA QUIEN RESPONDE POR MI VIDA Y LA DE LA FAMILIA Y LA DE OTRAS PERSONAS, NECESITO QUE POR FAVOR ME AYUDEN CON UNA INVESTIGACION, YA QUE TAMBIEN TIENE OTROS DESPERFECTO.. LO LLEVE ALINEAR Y ME DICE QUE LE FALTA UN PIEZA EN LAS RUEDAS QUE NO VIENE DE FABRICA Y ES UN DESPERFECTO,,, YA A MI EL CARRO NO ME DA CONFIANZA AL MANEJAR Y NO ES CONFIABLE... ESPERO QUE DURANTE LOS DOS AOS QUE FALTA DE GARANTIA YA QUE DAN 10 AOS NO ME PASE NADA A MI Y A MI FAMILIA.. YA QUE ESE PROBLEMA QUE TIENE Y NO SE REALIZA BIEN PUEDE PASAR UN GRAN ACCIDENTE...EL PUNTO ES QUE NECESITO U

Electrical System
Filed Nov 11, 2019105,000 milesPA

DRIVER SIDE REAR PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE. WHEN CHILD LOCK IS ENGAGED, THE DOOR CANNOT BE OPENED. DEALER INDICATED POSSIBLE ACTUATOR FAILURE. VEHICLE HAS 106,000 MILES AND IS OUT OF WARRANTY.

Service Brakes
Filed Nov 10, 2019OH

WE HAVE REPLACED THE BRAKES SEVERAL TIMES AND THE CALIPERS AS WELL. NOW WE ARE HAVING ISSUES AGAIN WITH THEM. WE SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE. THIS HAPPENED IN 2017, 2018, AND NOW AGAIN IN 2019. TWO OUT OF FOUR OF OUR DOORS WILL NOT OPEN FROM THE OUTSIDE, WE SEE THERE IS ALSO A RECALL FOR THIS ISSUE. PLEASE ADVISE US HOW WE GO ABOUT GETTING THESE RECALLS FOR OUR VEHICLE AS WE ARE TIRED OF PUTTING OUT MONEY WHEN WE SHOULDN'T HAVE TO REPEATEDLY.

Air Bags
Filed Nov 7, 2019130,000 milesMA

CLOCK SPRING MALFUNCTION CAUSING AIRBAG LIGHT TO ILLUMINATE ON DASH. STEERING WHEEL CONTROLS DO NOT WORK. THIS IS A CONSTANT AND DAILY ISSUE. IT HAPPENS WHILE DRIVING AS WELL AS PARKED. LOW BEAM SOCKET MELTED. SINCE BEEN REPLACED BY ME. BOTH ISSUES ARE UNDER A RECALL BUT MY VIN IS NOT LISTED. MY VEHICLES YEAR MAKE AND MODEL ARE LISTED IN A CURRENT RECALL BUT MY VIN DOES NOT FALL WITHIN IT.

Electrical System
Filed Nov 5, 2019SC

VEHICLES INTERIOR LIGHTS, INTERIOR DASH LIGHTS, HEADLIGHTS AND OTHER PANEL LIGHTS CLICK AND FLICKER OFF AND ON DURING VARIOUS PERIODS OF TIME. THE HEADLIGHTS STAY OFF FOR A FEW SECONDS AND REPETITIVELY AT RANDOM TIMES. THIS HAS OCCURRED BOTH EARLY IN THE MORNING, IN THE EVENINGS, IT ALSO HAPPENS JUST IN THE MIDDLE OF THE DAY TO THE DASH LIGHTS AND WITH THE CLICKING. THIS HAS OCCURRED IN WINTER AS WELL AS SUMMER. ORIGINALLY IT ONLY OCCURRED WHEN IT WAS RAINING, NOW IT OCCURS DAILY. THIS HAS OCCURRED WHEN THE VEHICLE HAS BEEN IN PARK AND WHILE DRIVING ON HIGHWAYS, ON BACK ROADS, ALSO AT STOP LIGHTS OR A STOP SIGN. THE CLICKING HAS ALSO OCCURRED WHEN THE VEHICLE HAS BEEN OFF, IT WILL START MAKING CLICKING NOISES COMING FROM THE DASH AREA, THE SAME NOISE AS IT MAKES WHEN THE HEADLIGHTS AND INTERIOR AND DASH LIGHTS FLICKER WHEN IT IS ON. ALSO AFTER HAVING A RECALL REPAIRED I AM STILL HAVING PROBLEMS WITH THE ENGINE START STOP NOT STARTING, AS WELL AS THE DOORS NOT UNLOCKING WITH THE KIA REMOTE OR BY PUSHING THE BUTTON ON THE EXTERIOR HANDLE. THE VEHICLE HAS ALSO LOST STEERING CONTROL DURING EXCESSIVE RAIN. THIS OCCURRED ON A SIDE STREET WHILE I WAS ATTEMPTING TO TURN OFF OF A MAIN ROAD ONTO A SIDE ROAD THE VEHICLE WOULD NOT TURN. IT PROCEEDED TO GO AT A DIAGONAL, ONLY PARTIALLY TURNING INTO A FRONT LAWN DURING THE TURN. IT WAS RAINING WHEN THIS OCCURRED. I KNOW THERE HAVE BEEN OTHER ISSUES WITH THE PHANTOM HEADLIGHTS IN OTHER KIA MODELS. AND THEY ARE NOT FIXING THE ISSUE, THEY ARE

Power Train
Filed Nov 4, 201982,000 milesNY

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER MULTIPLE ATTEMPTS WITHOUT WARNING. ONCE THE VEHICLE STARTED, IT SHUT OFF WITHOUT WARNING WHILE IDLING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT ABOUT NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE CONTACT HAD THE VEHICLE TOWED TO FUCCILLO KIA OF CLAY (3885 NY-31, LIVERPOOL, NY 13090) WHERE IT WAS REPAIRED PER THE RECALL. SIX MONTHS LATER, THE FAILURE RECURRED WITHOUT WARNING. THE CONTACT HAD NOT NOTIFIED THE MANUFACTURER OF THE MOST RECENT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

Electrical System
Filed Nov 1, 201960,000 milesNC

JUST WHEN THE WARRANTY RAN OUT THE DRIVER SIDE REAR DOOR LOCK ACTUATOR QUIT WORKING. THE DOOR CANNOT BE OPENED FROM THE OUTSIDE. IF CHILD LOCK IS PUT ON, THEN THE DOOR CANNOT BE OPENED FROM EITHER THE INSIDE OR THE OUTSIDE BLOCKING EGRESS FOR THAT REAR PASSENGER.

Structure › Body
Filed Oct 28, 2019107,000 milesMO

THE DRIVER SIDE DOOR ON MY 2011 KIA SORENTO LX WILL NOT OPEN. IF THE KEY FOB IS PRESSED AND ALL THE OTHER DOORS OPEN, THAT DOOR WILL NOT OPEN. I CHECKED THE CHILD PROOF LOCK TO SEE IF IT WAS ENGAGED OH, IT WAS NOT. A MERE COUPLE OF DAYS, PERHAPS A WEEK PRIOR TO FINDING THIS PROBLEM OH, I HAD THE RECALL FIXED ON PASSENGER SIDE FRONT DOOR DUE TO THE SAME PROBLEM. HOWEVER, I WAS INFORMED BY BOTH THE LOU FUSZ KIA SERVICE DEPARTMENT IN ST LOUIS AND CONSUMER AFFAIRS KIA THAT THERE WERE NOT ANY RECALLS WITH REAR DOOR LOCKS.

Electrical System
Filed Oct 26, 2019116,369 milesIL

VEHICLE WAS PARKED IN THE GARAGE AND STATIONARY. WHEN TRYING TO START THE VEHICLE USING THE KEY-LESS IGNITION, DASH AND INTERIOR LIGHTS STARTED TO FLICKER IN THE VEHICLE AND RELAYS START TO CLICK. LOCKS WOULD NOT OPERATE NOR COULD I SHIFT INTO NEUTRAL, STARTED TO SMELT BURNING, PUSHED IGNITION BUTTON TO SHUT DOWN. WOULD NOT SHUT OFF, ELECTRICAL KEPT CYCLING LIKE IT WAS TRYING TO START ON ITS OWN, HAD TO DISCONNECT THE BATTERY TO SHUT DOWN THE CAR. STARTER SOLENOID NEVER ENGAGED AT ANY TIME NOR DID THE ENGINE TRY TO TURN OVER.

Air Bags
Filed Oct 24, 2019133,000 milesKY

THE AIRBAG LIGHT IS ON AND THE STEERING WHEEL CONTROLS FOR VOLUME AND BLUETOOTH DO NOT WORK.

Electrical System
Filed Oct 23, 201913,825 milesTX

CAR RAN FINE. DROVE TO STORE. GOT OUT OF STORE. CAR WOULDN'T START. HAD SO.EONE CHECK BATTERY .BATTERY WAS GOOD.12.5 . HAD THEM CHECK THAT WIRES WHERE TIGHT ON BATTERY AND THEY WHERE. STILL NO POWER TO CAR. LEFT CAR AT STORE . CAME BACK NEXT DAY AND CAR STARTED UP LIKE NOTHING WRONG. THIS HAS HAPPEN TWICE SINCE

Unknown or Other
Filed Oct 22, 2019131,080 milesWA

AS I WAS DRIVING HOME AT 35 MPH ACROSS A BUSY BRIDGE IN THE CITY WHAT SOUNDED LIKE A BOMB WENT OFF AND THEN SHARDS OF GLASS POURING INTO THE CAR AND ALL OVER ME. MY SUN ROOF HAD EXPLODED AND FOR NO APPARENT REASON. NO KNOWN CRACKS OR CHIPS WERE EVER PREVIOUSLY NOTICED.

Power Train
Filed Oct 18, 2019150,000 milesPA

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE RECALL REPAIR WAS PERFORMED. WHEN THE BRAKES WERE APPLIED, THE GEAR SHIFTER FAILED TO MOVE FROM THE PARK POSITION. THE VEHICLE ALSO FAILED TO START PROPERLY. THE CONTACT HAD TO USE THE STARTER INHIBITOR TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10050640 (POWER TRAIN). THE CONTACT CALLED MIKE KELLY KIA (LOCATED AT 254 PITTSBURGH RD, SUITE A, BUTLER, PA 16002, 724-431-2145 ) AND WAS INFORMED THAT BECAUSE THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL, THEY WERE NOT ABLE TO PROVIDE ANOTHER REPAIR FREE OF CHARGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Engine
Filed Oct 17, 2019213,000 milesNY

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WHILE THE FOURTH WHEEL WARNING INDICATOR FLICKERED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND CAUSED THE VEHICLE TO OPERATE INDEPENDENTLY. ALSO, THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED TO VISIT A KIA DEALER. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 VESTAL RD D, VESTAL, NY 13850, (607) 584-5354) WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 213,000. *BF

Engine
Filed Oct 16, 201996,000 milesIA

WE HAVE TAKEN OUR 2011 KIA SORENTO TO MULITPLE DEALERSHIPS TO GET FIXED. ALL SAY THE ENGINE IS SHOT. THERE IS A SEAL INSIDE THE ENGINE THAT IS MAKING THE VEHICLE NOT WORK. THERE IS MULTIPLE RECALLS FOR OTHER YEARS OF THE KIA SORENTO BUT NOT OURS. THE MECHANICS SAY THAT THIS YEAR AND MAKE HAS HAD MULTIPLE ISSUES WITH THE ENGINE. I AM WONDERING WHEN THIS YEAR WILL BE RECALLED FOR ENGINE ISSUES? WHEN I START THE 2011 KIA IS SPUDDERS AND BLOWS SMOKE OUT THE MUFFLER. I HAVE BEEN TOLD THAT THE WHOLE ENGINE NEEDS TO BE REPLACED. THE SPUDDERING AND SMOKE HAPPENS RIGHT WHEN I START THE VEHICLE. IT IS A 2011 AND I ONLY HAVE 96K MILES ON IT.

Engine
Filed Oct 16, 2019150,000 milesSC

ENGINE GOT A LOUD NOISE AND THEN CAR SHUT DOWN. THE ENGINE HAS A LARGE HOLE. I WILL HAVE TO GET A NEW ONE. THIS HAPPENED WHILE DRIVING ON 4 LANE STREET. HAD HAVE VEHICLE TOWED.

Electrical System
Filed Oct 13, 2019GA

THE DRIVER DOOR DOESN'T OPEN FROM THE OUTSIDE ANYMORE I HAVE TO GO THROUGH THE BACK AND I HAVE SMALL CHILDREN

Electrical System
Filed Oct 13, 2019GA

EVERYTIME I HIT A LITTLE BUMP IN THE ROAD MY ECO SAVER GOES OFF CAUSING ME TO BURN MORE GAS UNTIL I HIT ANOTHER BUMP TO KNOCK THE SAVER BACK ON

Structure › Body
Filed Oct 11, 2019NJ

I WENT TO THE STORE AND TRIED TO OPEN THE BACK PASSENGER DRIVER'S SIDE DOOR FROM THE OUTSIDE AND IT WOULD NOT OPEN. I THOUGHT THAT THE CHILD SAFETY LOCKS WERE ON SO I WENT INSIDE FROM THE OPPOSITE SIDE AND OPENED THE DOOR. STILL HAVEN'T FIGURED OUT WHY I CAN'T OPEN MY DOOR THEN TODAY THE OTHER SIDE WILL NOT OPEN NOW. BOTH BACK DOORS WILL NOT OPEN FROM THE OUTSIDE, THIS IS A HUGE SAFETY ISSUE. WHAT IF THERE WAS AN ACCIDENT GOD FORBID OR A FIRE AND I HAD MY CHILDREN OR GRANDCHILD IN MY VEHICLE AND COULD NOT GET THEM OUT! KIA NEEDS TO RECALL THIS IMMEDIATELY. LOOKING BACK I CAN SEE A NUMBER OF COMPLAINTS AND THIS IS JUST UNACCEPTABLE. PLEASE HELP WITH THIS ISSUE. THANK YOU

Structure › Body
Filed Oct 11, 201985,000 milesIA

DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I MUST EITHER ENTER THE VEHICLE FROM ANOTHER DOOR & CRAWL INTO THE DRIVERS SEAT, REACH IN THROUGH THE WINDOW IF IT'S DOWN (WINTER IS APPROACHING...IT WONT BE DOWN) OR REACH IN FROM THE DRIVERS SIDE PASSENGER DOOR & OPEN THE DRIVERS SIDE DOOR. THE VEHICLE WAS PARKED (OBVIOUSLY). DOOR WAS NOT PREVIOUSLY SLAMMED SHUT PRIOR TO THIS OCCURRING.

Power Train
Filed Oct 9, 2019130,156 milesMD

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SELECTOR INDICATOR DID NOT ILLUMINATE AND THE CHECK ENGINE INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO MENTIONED THAT THE ABS, DBC, ESC, AND AIR BAG WARNING INDICATORS ILLUMINATED AND THEN TURNED OFF. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURES WENT AWAY. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,156.

Unknown or Other
Filed Oct 8, 201970,000 milesOH

COLD START CHATTER... KIA ISSUED A REDESIGNED PARTS. BECAUSE OF A BAD DESIGN ISSUE ON THIS PROBLEM..I FEEL IF THE IS AN ISSUE WITH THE ENGINE AND CREATES THIS TYPE AN ISSUE IT CA BE A PROBLEM. IT MAKES THE NOISE EVERYTIME I START IT AFTER IT SETS FOR LONG PERIOD..

Air Bags
Filed Oct 2, 2019130,000 milesOK

AIR BAG LIGHT HAS COME ON AND WILL NOT GO OFF. ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING, AND THE FUEL DOOR BUTTON HAS ALSO STOPPED WORKING.

Structure › Body
Filed Sep 26, 201984,000 milesWA

DRIVER SIDE DOOR HANDLE DOES NOT OPEN DOOR FROM OUTSIDE

Engine
Filed Sep 25, 2019138,000 milesOH

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A WHINING AND HISSING NOISE THAT THE CONTACT BELIEVED CAME FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE FAILURE CONTINUED TO OCCUR DESPITE MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WARNER KIA (501 7TH ST, PARKERSBURG, WV 26101, 304-422-3502) WAS NOTIFIED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER 11V258000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 138,000.

Electrical System
Filed Sep 25, 2019130,704 milesCO

DOORS WILL NOT OPEN FROM THE OUTSIDE

Structure › Body
Filed Sep 24, 2019TX

MAJOR PAINT DEFECT ON HOOD & ABOVE WINDSHIELD. KIA REFUSES TO ISSUE RECALL AND COVER THEIR DEFECT.

Electrical System
Filed Sep 23, 201918,000 milesFL

I WAS DRIVING ON A BUSY HWY MY CAR STALLED OUT ALMOST WAS HIT BY A DUMP TRUCK . THE DUMP TRUCK RAN OFF THE ROAD TO AVOID ME THANK GOD NO ONE WAS HURT AFTER DOING SOME RESEARCH FOUND OUT THIS IS A COMMON PROBLEM THINK IT'S TIME FOR A RECALL

Engine
Filed Sep 20, 2019153,000 milesSC

TODAY AS I CHANGED LANES COMING TO A RED LIGHT MY CAR JUST SHUT OFF WITH NO INDICATION. I WENT TO PRESS THE GAS TO GO AND LOOKED DOWN WHEN I WOULDN'T MOVE AND THE BATTERY AND OIL LIGHT WAS ILLUMINATED. I HAD TO PUT IT IN PARK AND TRIED CRANKING IT SEVERAL TIMES BEFORE IT CRANKED BACKED UP. JUST HAD A CLOCKSPRING FOR AIRBAG REPLACED JUST DAYS AGO AND NOW THE AIRBAG LIGHT IS BACK ON. THIS IS SERIOUSLY DANGEROUS AND I AM NOW SCARED OF MY CAR AS IT COULD STALL OUT ANYWHERE AND CAUSE A WRECK. THIS IS DEFINITELY A SAFETY ISSUE!!!

Air Bags
Filed Sep 17, 201968,100 milesOH

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF A TECHNICAL SERVICE BULLETIN UNDER NHTSA ID NUMBER: 10164382 (AIR BAGS, EQUIPMENT). THE VEHICLE WAS TAKEN TO TAYLOR KIA OF TOLEDO (6300 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8811) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE WARRANTY BECAUSE THE OCCUPANT CLASSIFICATION SENSOR MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,100.

Structure › Body
Filed Sep 14, 201998,000 milesGA

MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I HAVE TWO SMALL CHILDREN AND I'M AFRAID TO PUT CHILD LOCK ON BECAUSE THIS IS A COMMON PROBLEM ACCORDING TO MY RESEARCH. I HAVEN'T GOTTEN A RECALL FOR THIS PROBLEM AND IT MAKES FOR A VERY DANGEROUS MAYBE DEATHLY SITUATION. HORN DOESN'T WORK.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Kia Sorento → · Every Sorento year → · How the figures are calculated →