Page 19 of 31 · complaints 901–950 of 1,520

2011 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Unknown or Other
Filed Sep 13, 201674,000 milesMN

THE SUNROOF OF THE VEHICLE EXPLODED WHILE I WAS DRIVING IT ON THE INTERSTATE

Unknown or Other
Filed Sep 9, 201677,000 milesWY

DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUT SIDE. THE DOORS ARE UNLOCKED AND THE ONLY WAY TO OPEN THE DOOR IS FROM THE INSIDE OF THE CAR. THIS IS A HAZARD AND A SAFETY ISSUE. I HAVE READ ON MANY BLOGS WITH OTHER KIA SORENTO OWNER HAVING THE SAME ISSUE. I HAVE A BABY, AND HAVING TO OPEN MY DRIVER DOOR FROM THE PASSENGER SIDE CRAWLING THROUGH THE CAR.

Structure › Body
Filed Sep 5, 2016GA

DRIVER AND REAR PASSENGER DOOR HANDLES NO LONGER OPEN DOORS FROM THE OUTSIDE. REAR DOOR FROM INSIDE OR OUT DUE TO ENGAGED CHILD LOCK

Structure › Body
Filed Sep 4, 2016GA

TAKATA RECALL. MY DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. WHEN I CONTACTED THE DEALER THEY TOLD ME THAT IT ISN'T COVERED UNDER WARRANTY ANYMORE. THEY SAID IT WILL COST $4OO. THIS SITE IS FULL OF THESE COMPLAINTS SO WHY ISN'T THERE A RECALL ON IT? DOES A CHILD HAVE TO GET STUCK IN ONE OF THESE CARS AND DIE BEFORE IT IS FIXED??

Unknown or Other
Filed Sep 1, 201661,000 milesCA

MY SUNROOF EXPLODED AS I WAS TRAVELING NORTH ON THE 605 FRY AROUND 6:00 AM ON 8/31/16. I WAS NO PASSING UNDER ANY OVERHEAD BRIDGES NOR DID I EXPERIENCE ANY DEBRIS HITTING THE CAR.

Structure › Body
Filed Sep 1, 201670,000 milesGA

70,000 MILES ON THIS VEHICLE. DRIVER SIDE DOOR CANNOT BE OPENED FROM THE OUTSIDE. VERY SERIOUS SAFETY ISSUE WITH MANY COMPLAINTS FILED. CHEAP PLASTIC MECHANISM IS TO BLAME. MANY OTHER COMPLAINTS ON OTHER DOORS ALSO.

Latches/Locks/Linkages › Doors › Latch
Filed Aug 30, 201670,000 milesFL

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WITHOUT WARNING, THE PLASTIC DOOR LATCH PIECE PREMATURELY FRACTURED ON THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT WAS UNABLE TO OPEN THE DOORS FROM THE OUTSIDE. THE CONTACT WAS LOCKED OUT OF THE VEHICLE AND HAD TO MAKE THE NECESSARY ADJUSTMENTS WITH A LOCKSMITH TO UNLOCK THE DOORS DUE TO THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Air Bags
Filed Aug 29, 201675,000 milesTX

AIRBAG WARNING LIGHT CAME ON UNEXPECTEDLY EVEN THOUGH THE AIRBAGS HAVE NEVER BEEN DEPLOYED AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. I HAVE BEEN ADVISED BY THE DEALER THAT THE AIRBAGS WILL NOT DEPLOY SINCE THE LIGHT IS ON. MY VEHICLE HAS APPROXIMATELY 75,000 MILES. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THIS SAME ISSUE DESCRIBING A BROKEN CLOCK SPRING OR PASSENGER OCCUPANT SENSOR MAT. KIA HAS HAD THIS SAME ISSUE WITH OTHER MODELS AS WELL AND THERE NEEDS TO BE A RECALL ASAP.

Unknown or Other
Filed Aug 28, 201695,000 milesKY

TAKATA RECALL. I OWN A 2011 KIA SORENTO. MY BACK DOOR HANDLE (ON THE DRIVERS SIDE) WILL NOT OPEN THE DOOR FROM THE OUTSIDE. THE DOOR HANDLE HAS NOT WORKED SINCE 2015. TODAY, AUGUST 28, 2016, MY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. THERE HAS BEEN NO DAMAGE TO THE VEHICLE THAT WOULD HAVE CREATED THIS PROBLEM.

Structure › Body
Filed Aug 28, 2016118,000 milesGA

DRIVER SIDE REAR PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. CAN OPEN FROM THE INSIDE ONLY. HUGE SAFETY RISK OF NOT ABLE TO REMOVE SMALL CHILD FROM THE VEHICLE. ALSO, IN CASE OF ACCIDENT, NOT ALLOWING EXTERIOR EXTRACTION WITHOUT BREAKING GLASS.

Exterior Lighting
Filed Aug 25, 201692,500 milesFL

4 MONTHS AGO, BOTH LOW BEAM HEADLIGHTS BURNED OUT AT THE EXACT SAME TIME. I REPLACED BOTH. THIS MORNING, THE PASSENGER SIDE LOW BEAM HEADLIGHT BURNED OUT. I WILL REPLACE IT THIS EVENING. 2011 KIA SORENTO EX, V6, AUTO TRANS, NO TOWING PACKAGE.

Unknown or Other
Filed Aug 25, 2016100,000 milesMD

DRIVERS SIDE DOOR DOES NOT OPEN FROM THE OUTSIDE. WAS PARKED IN THE DRIVEWAY. WORKED FINE ONE MINUTE, AND THE NEXT I COULDN'T OPEN IT. I HAVE TO GO THROUGH THE PASSENGER SIDE DOOR TO OPEN OR LEAVE DRIVERS SIDE WINDOW DOWN AND REACH IN TO OPEN. MANY COMPLAINTS CONCERNING THIS ALREADY.

Structure › Body
Filed Aug 24, 201682,000 milesIL

DRIVER-SIDE FRONT DOOR WILL NOT OPEN FROM THE OUTSIDE (WILL ONLY OPEN FROM INSIDE). DRIVE-SIDE REAR DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. PASSENGER-SIDE REAR DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE.

Structure › Body
Filed Aug 22, 201682,000 milesIL

ALREADY FILED COMPLAINT ABOUT 2 DOORS THAT YOU CANNOT OPEN FROM THE OUTSIDE OF THE VEHICLE WHEN UNLOCKED, NOW I HAVE A 3RD DOOR THAT WON'T OPEN FROM THE OUTSIDE WHILE UNLOCKED. GONNA HAVE TO CLIMB IN FROM THE HATCHBACK PRETTY SOON. THEY ALL OPEN FROM THE INSIDE, NOT THE OUTSIDE. SO NOW I HAVE TO LEAVE THE CHILD SAFETY LOCKS OPEN ALL THE TIME, HOPEFULLY MY 3 YR OLDS WON'T PULL ON THE DOOR HANDLE FROM THE INSIDE AND FALL OUT OF THE VEHICLE. ALL THIS WITHIN THE LAST 3 WEEKS. I'M GUESSING SOMEBODY HAS TO DIE BEFORE THIS WILL BE RECALLED. GOING TO CALL DEALER TODAY TO SEE WHAT THEY SAY.

Structure › Body
Filed Aug 21, 2016CA

THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. MY CAR HAS JUST OVER 40,000 MILES. IF THERE WERE AN EMERGENCY, ACCIDENT WERE THE DRIVER WAS UNRESPONSIVE, A RESPONDER COULD NOT OPEN THE DOOR FROM THE OUTSIDE TO REACH THE DRIVER. A KIA DEALER SERVICE MANAGER BELIEVES THE PROBLEM IS A FAILED DOOR LATCH AND THE REPAIR COST IS APPROXIMATELY $450-$500.

Air Bags
Filed Aug 20, 201695,300 milesFL

MY AIR BAG LIGHT IS ON SO WE HOOKED UP THE SCANNER AND IT THREW THE CODE B1346 FOR THE CLOCK SPRING WHICH SEEMS TO BE A PROBLEM WITH ALOT OF OTHER'S AS WELL.I THINK THEIR SHOULD BE A RECALL AND I WILL BE CALLING KIA AND COMPLAINING

Power Train
Filed Aug 16, 201691,000 milesDE

HAVING TROUBLE WITH SERVICE DEPT OF LOCAL DEALER REGARDING DRIVER'S SIDE AXLE AS IT ENTERS THE DRIVERS SIDE TRANSMISSION CASE. DEALER TELLS ME IT'S NORMAL FOR THIS AMOUNT OF "PLAY" - THEY SAY IT IS DESIGNED THIS WAY FOR GOING OVER BUMPS - DON'T BELIEVE THEM AT ALL AS I KNOW THAT THE CV JOINT HANDLES THE BUMPS. I KNOW THAT THE SHAFT AND THE BEARING ARE A VERY PRECISE FIT AND THERE SHOULD NOT BE ANY PLAY. THERE IS A GRINDING NOISE WHEN SLOWING DOWN AND A FLUTTERING/CLICKING NOISE WHEN I POP THE VEHICLE IN NEUTRAL AT ABOUT 50 MPH (THIS IS PROBABLY THE SPLINES ON THE END OF THE SHAFT NOT MATING INTO THE DIFFERENTIAL CORRECTLY - MISALIGNED - BECAUSE THE BEARING HAS FAILED). DEALER KEEPS TELLING US IT'S EITHER OUR BRAKES OR TIRES. THEY HAVE CHECKED THE BRAKES 4 TIMES ALREADY AND FOUND NOTHING BUT THEY DO ACKNOWLEDGE THE GRINDING NOISE IS STILL THERE. THIS VEHICLE IS DANGEROUS TO DRIVE IN THIS CONDITION AS THE SYMPTOMS KEEP GETTING WORSE. IT HAS BEEN AT THE DEALER'S SERVICE DEPARTMENT THIS TIME FOR 6 DAYS ALREADY. THE VEHICLE IS STILL UNDER THE 100,000 KIA DRIVE TRAIN WARRANTY (VEHICLE HAS 91,000 MILES ON IT). I HAVE SENT THE VIDEO ALONG WITH THIS SAME NOTE TO [email protected]. WOULD LIKE YOUR OPINION OF WHAT THE AMOUNT OF MOVEMENT SIGNIFIES ON THE AXLE AS SHOWN IN THE VIDEO - PRETTY SURE IT IS EVIDENCE OF A FAILED BEARING (WHICH HAS LED TO FURTHER DAMAGE WITHIN TO THE DIFFERENTIAL AND SHAFT SPLINES). THANK YOU! *TR

Unknown or Other
Filed Aug 14, 2016200,000 milesPA

NHTSA RECALL NUMBER: 15V-626 RECALL DATE: NOVEMBER 6, 2015 FAILED TO CONTACT ME ABOUT THIS RECALL.

Structure › Body
Filed Aug 14, 201680,000 milesIL

KIA SORENTO 2011. PARKED. FIRST IT WAS ONE DOOR, JUST STOPPED OPENING FROM THE OUTSIDE, OPENS FROM INSIDE, UNLESS YOU PUT CHILD SAFETY LOCK ON, THEN IT WON'T OPEN AT ALL. THEN TODAY THE OTHER SIDE NOT OPENING FROM THE OUTSIDE. ALL OPEN FROM INSIDE, ONLY PROBLEM IS WHAT TO DO WHEN ALL FOUR STOP OPENING FROM OUTSIDE. IF MY KID IS IN THERE, FALLS ASLEEP, AND IT'S HOT OUTSIDE, HOW DO I GET THE KID OUT IF I CAN'T OPEN FROM OUTSIDE, SOMEBODY IS GOING TO BE SERIOUSLY HURT OR KILLED FROM THIS PROBLEM. FROM THE LOOKS OF THINGS THERE HAS BEEN A LOT OF PROBLEMS WITH THESE DOORS.

Structure › Body
Filed Aug 11, 201661,000 milesNY

DRIVER SIDE DOOR WILL NOT OPEN FROM OUTSIDE. I HAVE 61,000 MILES ON VEHICLE . I HAD TO OPEN PASSENGER SIDE DOOR AND REACH OVER TO OPEN DOOR,

Electrical System
Filed Aug 10, 201647,000 milesVA

IN AUGUST 2010 THERE WAS A RECALL TO REROUTE THE WIRING HARNESS FOR THE STARTER AND WAS SUPPOSEDLY CORRECTED. THREE WEEKS AGO I WAS COMING DOWN A MOUNTAIN IN THE VEHICLE (2011 KIA SORENTO) AND I NOTICED A LITTLE HESITATION. WHEN I STOPPED THE VEHICLE, IT WOULD NOT START AGAIN. I HAD IT TOWED TO THE LOCAL KIA DEALER AND THEY ADVISED THAT THE FUSE PANEL HAD BEEN SHORTED OUT AND WAS DEFECTIVE. THEY SAID THAT KIA WOULD PROVIDE THE FUSE PANEL IF I WOULD PAY THE COST OF THE LABOR. I RELUCTANTLY AGREED. WHEN I PICKED UP THE VEHICLE, THEY STATED THEY HAD TO PUT A "SALVAGED STARTER" ON THE VEHICLE TO GET IT TO START. I AGAIN RELUCTANTLY AGREED BECAUSE I DIDN'T HAVE MONEY FOR A NEW STARTER($500). WHEN I CHECKED MY PAST REPAIR TICKET I NOTICED THAT KIA AND THE DEALER SUPPOSEDLY REROUTED THE STARTER WIRING HARNESS ON A RECALL. AFTER CHECKING WITH OTHER TECHNICIANS, THEY ADVISED THAT IF THE WIRING HARNESS WAS NOT INSTALLED CORRECTLY, IT COULD HAVE SHORTED OUT THE STARTER AND FUSE PANEL AND POSSIBLY COULD CAUSE THE VEHICLE TO SUDDENLY LOOSE POWER EVEN WHILE DRIVING. I'M AFRAID TO DRIVE THE VEHICLE NOW; FEARFUL THAT IT WILL LOOSE POWER WHILE IN OPERATION CAUSING AN ACCIDENT AND POSSIBLY LOSS OF LIFE.

Structure › Body
Filed Aug 9, 201677,000 milesOR

OUTSIDE DRIVER DOOR HANDLE FAILED. COULD NOT OPEN DOOR FROM OUTSIDE EVEN WHEN UNLOCKED.

Unknown or Other
Filed Aug 3, 2016176,000 milesTX

BOTH FRONT DRIVER AND DRIVER PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE. I HAVE TO OPEN FROM THE INSIDE. THE PASSENGER DOOR BROKE ABOUT 8 MONTHS AGO. DRIVER SIDE JUST BROKE. WAS WORKING FINE THEN I WENT TO GET INTO THE CAR AND DOOR WOULD NOT OPEN. I HAVE 176000 MILES ON CAR. THIS IS A SAFETY HAZARD.

Unknown or Other
Filed Aug 3, 2016165,000 milesTX

AIR CONDITIONER MAKES A CLICKING NOISE WHEN PUT ON MAX. IT WILL EVENTUALLY STOP, BUT IT DOES IT EVERYTIME I TURN ON THE A/C OR CHANGE FROM MAX TO ANOTHER SETTING AND THEN BACK TO MAX.

Structure › Body
Filed Aug 3, 2016176,000 milesTX

BACK DRIVER SIDE REAR DOOR WILL NOT OPEN FROM SIDE. IF I CANNOT GET TO MY CHILDREN AND SOMETHING HAPPENS TO THEM I WILL SUE THE SNOT OUT OF KIA. NOW, MY DRIVER SIDE DOOR BROKE AND WILL NOT OPEN FROM OUTSIDE. SAFETY HAZARD BECAUSE I CANNOT GET INTO MY CAR VERY QUICKLY. I HAVE TO GO TO PASSENGER SIDE AND CRAWL ACROSS SET TO OPEN DRIVER DOOR. THIS IS NOT SAFE AT ALL.

Structure › Body
Filed Aug 3, 2016115,000 milesPA

FRONT PASSENGER SIDE DOOR CANNOT BE OPENED FROM THE OUTSIDE. THIS HAS JUST OCCURRED IN AUGUST 2016. PRIOR TO THIS DATE IT WAS WORKING FINE. DOOR CAN ONLY BE OPENED USING INSIDE HANDLE

Structure › Body
Filed Aug 2, 201674,000 milesNY

DOOR HANDLE INSIDE PLASTIC CLIP BRAKES DISABLING ENTRY INTO VEHICLE FROM OUTSIDE. DRIVER HAS TO ENTER FROM ANOTHER DOOR AND CLIMB INTO COCKPIT TO OPERATE VEHICLE. FOUND HUNDREDS OF THESE COMPLAINTS ON KIA FORUMS AND OTHER SITES. ACCORDING TO OTHER COMPLAINANTS, OTHER DOORS EVENTUALLY FAILED AFTER FIRST REPAIR.

Latches/Locks/Linkages › Doors › Latch
Filed Aug 1, 2016104,000 milesPA

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE FRONT DRIVER AND PASSENGER DOORS AND THE REAR PASSENGER DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

Unknown or Other
Filed Aug 1, 201677,309 milesOK

THE READ PASSENGER SIDE DOOR ON MY 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A WELL KNOWN PROBLEM WHICH KIA IS RESUSING TO TAKE RESPONSIBILITY FOR SINCE IT IS NOT A "SAFETY ISSUE" ACCORDING TO THEM. I CAN NOT PUT ON THE CHILD LOCK WHILE TRANSPORTING MY CHILD OR IT WILL NOT OPEN FROM INSIDE OR OUT THEN. THIS IS CLEARLY A SAFETY ISSUE, AS KIA TELLS YOU TO FIX IT IMMEDIATELY, BUT WILL THEN REFUSE TO REIMBURSE RECEIPTS.

Structure › Body
Filed Jul 29, 201689,000 milesPA

VEHICLE WAS STATIONARY. TRIED TO OPEN DRIVER'S SIDE DOOR AND IT WON'T OPEN FROM OUTSIDE. ALL DOORS WERE UNLOCKED, BUT HANDLE WON'T OPEN DOOR. DRIVER'S DOOR CAN BE OPENED FROM INSIDE. THIS IS A HUGE SAFETY ISSUE SINCE I HAVE A 3 YEAR OLD AND I CAN NO LONGER USE CHILD SAFETY LOCKS IN THE EVENT I CAN'T OPEN DOORS FROM THE OUTSIDE.

Air Bags
Filed Jul 28, 201686,000 milesTX

THE AIRBAG LIGHT LIT UP SO I TOOK IT TO THE DEALER. THEY SAID IT WAS THE CLOCK SPRING AND NOT COVERED UNDER WARRANTY. THEY ALSO WANTED TO LET ME KNOW THAT MY AIRBAGS WILL PROBABLY NOT DEPLOY IF I GET IN A WRECK. MULTIPLE OWNERS OF SORENTO'S HAVE COMPLAINED AND THERE SHOULD BE A RECALL. KIA RECALLED THE HONDO IN 2007 OR 08 FOR THE SAME PROBLEM. THIS IS NOT ACCEPTABLE! THEY WANT 500.00 TO REPLACE IT!

Structure › Body
Filed Jul 27, 201675,000 milesAR

DOOR HANDLE ON DRIVER'S SIDE BECAME UNUSABLE FROM THE OUTSIDE, REQUIRING DRIVER TO OPEN THE DOOR FROM THE INSIDE BY ENTERING FROM THE PASSENGER SIDE OR LEAVING THE WINDOW DOWN. IF A PERSON WERE IN AN ACCIDENT AND COULD NOT OPEN THE DOOR, IT WOULD BE DIFFICULT TO GET THEM OUT OF THE DRIVER'S DOOR. THE MECHANISM HAD TO BE REPLACED - KIA ESTIMATED ALMOST $500 TO EVALUATE, ORDER AND REPLACE THE PART. A CAR WITH LESS THAN 80,000 MILES SHOULD NOT HAVE DOOR HANDLES FAILING.

Unknown or Other
Filed Jul 26, 201658,456 milesNC

PASSENGER REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THE VEHICLE WAS IN MY GARAGE WHEN THE PROBLEM OCCURRED.

Structure › Body
Filed Jul 26, 2016117,000 milesGA

NEITHER FRONT DOOR WILL OPEN FROM THE OUTSIDE BY KEY, OR KEY FOB. I AM ALMOST 6 FOOT AND NEARLY 200 LBS AND IT IS VERY HARD TO CLIMB FROM THE BACKSEAT TO THE FRONT. IF THERE WAS A FIRE OR WRECK THIS COULD BE DISASTROUS. THERE SEEMS TO BE MANY COMPLAINTS BUT NO RECALLS YET. I HAVE HEARD IT IS APPROXIMATELY $600 TO FIX THE PROBLEM. MY VEHICLE IS PAST THE WARRANTY. MANY HAVE SAID IT IS A PROBLEM IN MANY KIA'S YET NOTHING IS BEING DONE ON IT. UNKNOWN HOW TO FIX THE PROBLEM OR WHAT IT IS.

Structure › Body
Filed Jul 22, 201680,000 milesIN

AFTER UNLOCKING THE VEHICLE, THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLY WAY TO ENTER THE CAR IS FROM THE PASSENGER SIDE. THE INTERIOR DRIVERS SIDE DOOR HANDLE DOES OPERATE PROPERLY. THE DRIVER DOOR HANDLE WILL NOT OPEN FROM THE OUTSIDE. THIS APPARENTLY IS A VERY COMMON ISSUE WITH THIS MODEL. IN CASE OF AN ACCIDENT, EXTERNAL ENTRY IS IMPOSSIBLE FROM THE DRIVER DOOR.

Structure › Body
Filed Jul 22, 201675,000 milesIN

AFTER UNLOCKING THE VEHICLE, THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLY WAY TO ENTER THE CAR IS FROM THE PASSENGER SIDE. THE DRIVER DOOR HANDLE WILL NOT OPEN FROM THE OUTSIDE. THIS APPARENTLY IS A VERY COMMON ISSUE WITH THIS MODEL. IN CASE OF AN ACCIDENT, EXTERNAL ENTRY IS IMPOSSIBLE FROM THE DRIVER DOOR. COST TO REPAIR THIS ISSUE WAS $411.

Unknown or Other
Filed Jul 22, 2016102,000 milesGA

PASSENGER SIDE DOOR AND REAR-PASSENGER DOOR BEHIND DRIVER CANNOT BE OPENED FROM THE OUTSIDE. THE ONLY WAY TO OPEN THE DOOR IS FROM THE INSIDE. KIA CLAIMS IT IS NOT UNDER WARRANTY AND WANTS TO CHARGE ME $400 TO REPAIR THEIR FAULTY EQUIPMENT.

Unknown or Other
Filed Jul 21, 201643,000 milesMA

THE FRONT AND REAR DRIVERS SIDE DOOR LOCKS ARE NOT WORKING PROPERLY. UNABLE TO OPEN DOOR FROM OUTSIDE. IN THE REAR I AM UNABLE TO OPEN DOOR FROM OUTSIDE OR INSIDE. THIS IS A SAFETY AND SECURITY ISSUE. IF I WERE IN AN ACCIDENT MY KIDS OR PASSENGERS WOULD BE TRAPPED IN THE BACK. FROM EXPLORING ON THE INTERNET KIA EXECUTIVES ARE AWARE OF THIS. DOES IT TAKE A SERIOUS INJURY OR FATALITY TO GET KIA TO RESPOND TO THIS DEFECTIVE PART. INSIDE LOCK WAS REPLACED UNDER WARRANTY (LAST DAY OF WARRANTY, ON A SATURDAY) THAT EVENING CAR WOULD NO LONGER OPEN FROM OUTSIDE. I CALLED ON MONDAY AND WAS TOLD VEHICLE WAS OUT OF WARRANTY, OUTSIDE LOCK WAS FINE UNTIL DEALERSHIP WORK ON INSIDE MECHANISM.

Engine
Filed Jul 21, 2016150,000 milesNC

ENGINE WAS MAKING A CYCLICAL CLICKING/KNOCKING NOISE. WE TOOK THE VEHICLE TO KIA DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANY ISSUES WITH THE CAR. ABOUT A WEEK LATER THE CAR BROKE DOWN WHILE DRIVING AT HIGHWAY SPEEDS. AFTER HAVING IT TOWED TO AN INDEPENDENT GARAGE, WE WERE INFORMED THE ENGINE HAD A CONNECTING ROD FAILURE. THIS IS THE EXACT SAME PROBLEM THE HYUNDAI SONATA HAS WITH THE EXACT SAME THETA 2.4 LITER ENGINE. HYUNDAI HAS ISSUES A RECALL BUT KIA FAILS TO ACKNOWLEDGE THE ISSUE.

Unknown or Other
Filed Jul 20, 2016MN

2 MONTHS AGO, MY DRIVER SIDE DOOR WOULD NOT OPEN. IT DOESN'T OPEN FROM THE OUTSIDE WITH THE AUTOMATIC KEY NOR IF YOU PUT THE ACTUAL KEY IN THE LOCK DOES IT OPEN. I HAVE TO CONTINUOUSLY CLIMB INTO MY CAR FROM THE PASSENGER SIDE DOOR OR LEAVE THE WINDOW ROLLED DOWN AND UNLATCH THE CAR DOOR FROM THAT WAY OF ENTRY. ON SATURDAY, JULY 16TH, I WAS TRANSPORTING MY SON AND THREE FRIENDS FROM BASEBALL GAME AND THEY COULDN'T GET OUT OF THE BACKSEAT!!! NOT ONLY COULD I NOT GET THEM OUT FROM THE OUTSIDE BUT NOW THEY CANNOT REMOVE THEMSELVES FROM THE INSIDE AS WELL!!! SO NOW ALL DOORS EXCEPT THE PASSENGER SIDE DOOR ARE NOT IN WORKING ORDER!! THIS IS A MAJOR SAFETY ISSUE! THESE BOYS AND MYSELF HAD TO CLIMB OUT THROUGH THE PASSENGER SIDE DOOR TO GET OUT OF THE CAR. WHAT IS WE WERE IN AN ACCIDENT? WHAT IF OUR CAR WAS SUBMERSED IN WATER IN A LAKE, RIVER OR DITCH? WHAT IF OUR CAR WAS ON FIRE? WE WOULD HAVE NO WAY TO ESCAPE AND WE WOULD ALL HAVE DIED!! THIS CANNOT BE A COINCIDENCE THAT FIRST THE DRIVERS DOOR DOESN'T UNLOCK AND NOW 3 OUT OF 4 DOORS IN 3 MONTHS DO NOT WORK?? THIS IS A TRAVESTY AND KIA IS RESPONSIBLE FOR THIS AND NEEDS TO RECALL THE CAR AND FIX THESE DOORS BEFORE SOMEONE(S) DIES FROM THESE FAULTY DOORS!

Structure › Body
Filed Jul 19, 201668,000 milesFL

I NOW HAVE TWO REAR PASSENGER DOORS THAT DO NOT OPEN FROM THE EXTERIOR OF THE CAR. OPENING THE DOOR REQUIRES USING THE INSIDE HANDLES ONLY TO OPEN THE DOORS. THE FIRST HANDLE STOPPED FUNCTIONING TWO YEARS AGO AND NOW THE SECOND DOOR HAS STOPPED FUNCTIONING AS OF SUNDAY. THIS IS AN ABSOLUTE DESIGN FLAW AND A SAFETY ISSUE!! SHOULD THERE BE ANY TYPE OF ACCIDENT AND SOMEONE NEED TO ENTER THE VEHICLE IN AN EMERGENCY SITUATION FROM THE OUTSIDE TO EXTRICATE A PASSENGER, THE DOORS DO NOT OPEN!! IF THERE IS AN ACCIDENT AND THE FRONT DOORS ARE DAMAGED AND THE ONLY WAY IN IS THROUGH A REAR DOOR, NOW THE REAR DOORS ARE USELESS AND DO NOT FUNCTION. SOMETHING NEEDS TO BE DONE WITH THIS ASAP! I KNOW FROM RESEARCH THAT THIS IS A KNOWN ISSUE WITH THIS CAR AND MODEL YEAR. THERE ARE PLENTY OF PEOPLE ALL OVER THE INTERNET REPORTING THE SAME PROBLEM. THIS IS CERTAINLY NOT SPECIFIC TO MY VEHICLE. THIS IS NOT A BROKEN SUN VISOR, OR A BROKEN GLOVE COMPARTMENT, OR A BROKEN RADIO OR CD PLAYER. THIS IS A FAILURE OF VITAL EQUIPMENT TO THE SAFETY OF THE PASSENGERS IN THIS VEHICLE. THE [XXX] DOORS HAVE KNOWN ISSUES AND BREAK AFTER TIME. THIS SHOULD NOT BE CONSIDERED A WARRANTY ISSUE. IT IS A DESIGN FAILURE THAT NEEDS TO BE ADDRESSED FOR THE SAFETY OF MY FAMILY AND ALL CONSUMERS WHO PURCHASED THIS VEHICLE. JUST BECAUSE NO ONE HAS DIED YET DOES NOT MAKE IT ANY LESS OF A SAFETY ISSUE. USE COMMON SENSE AND LOGIC HERE. LETS PREVENT THE DEATHS AND PROBLEMS. NOT WAIT UNTIL THEY HAPPEN. THE WRITING IS ON THE WALL

Latches/Locks/Linkages
Filed Jul 19, 201628,000 milesIL

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER AND REAR PASSENGER SIDE DOORS FAILED TO OPEN FROM OUTSIDE AND INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE PARTS WITH PLASTIC LOCKS, BUT THE FAILURE RECURRED. THE FRONT PASSENGER SIDE DOOR FAILED TO LOCK AND UNLOCK WITHOUT WARNING. THE VEHICLE WAS TO BE TAKEN BACK TO THE DEALER FOR A THIRD REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO RECOMMENDATION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

Latches/Locks/Linkages › Doors › Latch
Filed Jul 18, 2016110,000 milesGA

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT PASSENGER SIDE DOOR. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR AND LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE VIN WAS UNAVAILABLE.

Electrical System
Filed Jul 17, 201670,061 milesGA

I HAVE BEEN HAVING PROBLEMS WITH MY DRIVER DOOR AND PASSENGER DOOR OPENING FROM THE OUTSIDE. I HAVE TO OPEN THE BACK DOOR TO GET IN TO THE FRONT. THIS HAS BEEN GOING ON FOR OVER 3 YEARS. I'VE SPOKEN TO THE DEALER SHIP PLACE WHERE I GOT THE CAR FROM, AND THEY INFORMED ME IT WAS NOTHING THEY COULD DO ABOUT IT. I ALSO TOOK IT TO THE KIA DEALERSHIP AND THEY TOLD ME IT'S NOT A RECALL OR ANYTHING CAN DO ABOUT IT UNLESS I PAY FOR THEM TO FIX IT. I DON'T THINK THIS IS RIGHT AT ALL. I AM NOT A RUFF DRIVER AND I TRY TO TAKE GOOD CARE OF MY CAR. I DO NOT FEEL AS IF I SHOULD HAVE TO PAY FOR THIS. THERE ARE SO MANY PEOPLE COMPLAINING ABOUT THE SAME THING GOING ON WITH THEIR DOORS AND WE ARE NOT GETTING ANY HELP AT ALL. THEY ARE NOT WORRYING THAT WE HAVE TO PAY THE CAR NOTE PLUS THE CAR INSURANCE AND ITS NOTHING THEY CAN DO UNLESS WE PAY FOR IT. NOT TO MENTION IF IT WAS SOMEONE TRYING TO HARM ME AND MY KIDS. WE WOULD HAVE TO GO THROUGH THE BACK DOOR TO GET IN THE FRONT TO START THE CAR AND PULL OFF. THAT'S NOT IF YOU WAS TO GO ON CARGURUS.COM YOU WOULD SEE ALL THE COMPLAINTS. IS THERE ANYTHING THAT YOU ALL CAN HELP US WITH PLEASE LET US KNOW. THANK YOU. ALSO THE DATE I PUT IN IS NOT CORRECT IT WOULD NOT LET ME PUT 2014. *TR

Structure › Body
Filed Jul 14, 201690,000 milesFL

JUST WENT TO OPEN THE DRIVER'S SIDE PASSENGER DOOR OF MY KIA SORRENTO ONE DAY IN JAN. 2016, AND IT WOULD NOT OPEN. WHEN I TOOK IT TO THE DEALER, THEY WERE ABLE TO GET IT OPEN FROM THE INSIDE AND DISENGAGED THE CHILD SAFETY LOCK, BUT IT STILL WOULD NOT OPEN FROM THE OUTSIDE. I WAS TOLD IT WOULD BE $350 TO FIX IT. I WENT TO WORK A COUPLE WEEKS LATER AND CAME OUT TO GET IN MY CAR AND THE DRIVER'S SIDE WOULD NOT OPEN. FORTUNATELY I WAS ABLE TO GET IN THE PASSENGER SIDE AND REACH OVER TO OPEN IT. I HAVE BEEN DOING THAT FOR 7 MO. NOW BECAUSE OF A LACK OF $700 TO FIX BOTH DOORS, AND LACK OF TIME! I AM TAKING IT IN TOMORROW TO GET THEM FIXED BECAUSE OUR DAUGHTER AND 3 GRANDCHILDREN ARE COMING THIS WEEKEND TO VISIT FOR 2 WEEKS. I BEGAN TO PANIC WHEN I REALIZED IF WE WERE IN A WRECK, NO ONE WOULD BE ABLE TO GET US OUT ON THE DRIVER'S SIDE, WHICH COULD BE THE ONLY AVAILABLE SIDE! MY HUSBAND CALLED KIA A FEW MONTHS AGO ABOUT THE SITUATION AND SOMEONE WAS SUPPOSED TO CALL HIM BACK, BUT THEY NEVER DID. I CALLED, BUT DID NOT HAVE THE VIN WITH ME AT THE TIME. I FIND IT INTERESTING THAT SO MANY OTHERS HAVE COMPLAINED ABOUT THIS AND NOTHING IS BEING DONE TO HELP US WITH THIS OBVIOUS MANUFACTURING PROBLEM, YET I READ OR SAW SOMEWHERE SOMETHING ABOUT THEIR CUSTOMERS SAFETY BEING A PRIORITY??? I JUST HOPE IT DOESN'T TAKE A DEATH TO GET THEM TO ACT ON THIS! I'M DOING MY BEST TO BE SURE IT ISN'T ONE OF MY LOVED ONES, BUT DO EXPECT KIA TO "MAN UP" AND REIMBURSE US! TO ANSWER YOUR OTHER QUESTIONS...T

Structure › Body
Filed Jul 13, 201680,000 milesWI

APPROXIMATELY TWO MONTHS AGO, WHILE PARKED IN MY DRIVEWAY, I ATTEMPTED TO OPEN MY DRIVER REAR PASSENGER DOOR. IT WOULD NOT OPEN FROM THE OUTSIDE; THE MECHANISM THAT HOLDS THE DOOR SHUT HAD SOMEHOW MANAGED TO STAY IN THE "HOLDING" POSITION WHICH PREVENTED IT FROM BEING OPENED FROM THE OUTSIDE. JUST RECENTLY MY DRIVER DOOR ITSELF HAS STARTED TO DO THE EXACT SAME THING. THIS CAUSES AN ISSUE IF THERE IS AN ACCIDENT AS IT PREVENTS SOMEONE FROM ACCESSING A PERSON SEATED BEHIND THE DRIVER. I HAVE SEEN SEVERAL COMPLAINTS REGARDING THIS SAME ISSUE WITH THE SAME MAKE/MODEL/YEAR AS MY VEHICLE. WE WOULD LIKE KIA TO ISSUE A RECALL.

Structure › Body
Filed Jul 12, 2016138,000 milesKY

"TAKATA RECALL" I HAVE HAD MY KIA FOR ALMOST 3 YEARS NOW AND SINCE A YEAR AGO THERE IS ONLY ONE DOOR LEFT THAT WILL OPEN FROM THE INSIDE AND OUTSIDE IN TERMS OF A LOCKING MECHANISM. TWO DOORS WILL ONLY OPEN FROM THE INSIDE AND THE OTHER WON'T OPEN FROM THE INSIDE OR OUTSIDE. I KNOW THE PROBLEM WILL ONLY GET WORSE, BUT DUE TO ANY EMERGENCIES AND HAVING KIDS IT MAKES IT REALLY INCONVENIENT TO CLIMB THROUGH THE BACK INTO MY FRONT SEAT.

Unknown or Other
Filed Jul 12, 2016KY

ONE DAY LAST WEEK I WENT TO OPEN MY DRIVER'S SIDE DOOR & IT WOULDN'T OPEN. TOOK IT TO THE SHOP & THEY HAD TO TAKE THE WHOLE DOOR APART TO FIND OUT WHAT PART WAS NEEDED WHICH TOOK THEM SEVERAL HOURS. IT'S GOING TO COST ME $500.00 TO GET THIS FIXED. I HAVE NOTICED MANY PEOPLE COMPLAINING ABOUT THE SAME . THING.

Air Bags
Filed Jul 7, 2016PA

KIA SENT A NOTICE THAT THEY ARE EXTENDING THE WARRANTY FOR THE FRONT AIRBAG CLOCK SPRING ASSEMBLY. MY AIRBAG LIGHT IS STAYING ILLUMINATED SO I TOOK IT INTO THE DEALER FOR A DIAGNOSTIC. THE DEALER INFORMED ME THAT THE ISSUE IS NOT THE CLOCK SPRING ASSEMBLY ITS THE OCCUPANT CLASSIFICATION MAT. THIS MEANS THAT IF I AM IN A CRASH MY FRONT AIRBAG WILL NOT DEPLOY AND I AM RISKING THE LIFE OF MY PASSENGER. WHY IS THIS ISSUE NOT INCLUDED WITH THE NOTICE THAT THEY SENT SINCE IT ALSO INVOLVES THE AIRBAG AND THE AIRBAG SENSOR?

Electrical System
Filed Jul 7, 2016129,000 milesFL

SUDDENLY UNABLE TO OPEN DRIVERS SIDE FRONT DOOR FROM THE OUTSIDE. ALREADY PAID OVER $300 FOR SAME ISSUE ON DRIVERS SIDE REAR DOOR DID NOT OPEN FROM OUTSIDE SUDDENLY. OBVIOUS DEFECT AS NORMAL USE AND NO ISSUES UNTIL SUDDENLY STOPS WORKING. LIVING IN SOUTH FLORIDA VERY DANGEROUS WITH CANALS AND WATER SHOULD AN ACCIDENT OCCUR. VEHICLE STATIONARY PARKED.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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