Page 18 of 31 · complaints 851–900 of 1,520

2011 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Exterior Lighting
Filed Feb 3, 201778,000 milesAE

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE PASSENGER SIDE DOOR FROM OUTSIDE THE VEHICLE, THE LOCK FAILED TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 156260000 (POWER TRAIN) AND 13V114000 (SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Structure › Body
Filed Jan 30, 2017IL

I HAVE TWO DOORS THAT WILL NOT OPEN FROM THE OUTSIDE. I SEARCHED ONLINE AND SEE THAT THIS IS A COMMON PROBLEM BUT I DO NOT SEE A RECALL. I THINK SOMETHING NEEDS TO BE DONE TO FORCE KIA TO RECALL AND FIX THIS PROBLEM

Power Train
Filed Jan 30, 2017LA

TRANSMISSION IS STUCK IN 4TH GEAR WHILE DRIVING I CAN GO IN REVERSE AND FORWARD BUT WHEN I GO FORWARD IT IS STUCK IN 4TH. *TR

Unknown or Other
Filed Jan 28, 2017101,000 milesAL

WHILE I WAS DRIVING AT APPROXIMATELY 65 MPH, THE PANORAMIC SUNROOF SPONTANEOUSLY DETACHED, FLEW OFF, AND SHATTERED LEAVING A GAPING HOLE IN THE ROOF. IF SOMEONE HAD BEEN DRIVING BEHIND ME, THEY COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. THE BODY SHOP THAT REPLACE THE SUNROOF EXPLAINED THAT A MANUFACTURING DEFECT CAUSED THE FAILURE. I REPORTED THIS PROBLEM TO KIA, BUT KIA WAS UNINTERESTED. I'M REPORTING THIS BECAUSE I FEAR THAT SOMEONE COULD BE HARMED OR KILLED IF THEIR ARE OTHER SORENTOS WITH THE SAME MANUFACTURING DEFECT.

Service Brakes
Filed Jan 27, 2017168,000 milesNJ

I WAS INFORMED BRAKE LIGHTS WERE NOT ILLUMINATING. ELECTRIC STABILITY CONTROL IDIOT LIGHT SHOWED UP ON DASHBOARD RIGHT BEFORE BEING INFORMED. CAR IS ALSO NOT SHIFTING INTO PARK OR REVERSE. DRIVE GEAR SEEMS OK.

Structure › Body › Door
Filed Jan 19, 201747,500 milesCA

ON 1/16/2017 I WENT TO A DR APPOINTMENT. WHEN I CAME OUT I UNLOCKED THE CAR AND THE OUTSIDE HANDLE ON THE DRIVER'S SIDE DOOR WOULDN'T WORK. THE DOOR WAS UNLOCKED BUT THE HANDLE WOULD NOT WORK. I HAD TO GO INTO THE CAR FROM THE PASSENGER SIDE AND CLIMB OVER TO OPEN THE DOOR FROM THE INSIDE. THIS WAS NOT EASY AS I AM A SHORT 67 YEAR OLD WOMAN. TOOK THE CAR INTO A MECHANIC AND HE HAD TO ORDER THE ENTIRE LATCH ASSEMBLY $243.50. I CHECKED ON THE NHTSA SITE AND THERE ARE SO MANY OTHER CARS THAT HAVE HAD THIS SAFETY ISSUE ALSO. IT LOOKS LIKE THAT THIS PROBLEM IS BECOMING A BIGGER PROBLEM AS OUR CARS AGE. HOPEFULLY MY OTHER DOORS WON'T BREAK ALSO AS WAS THE CASE FOR SEVERAL OTHER OWNERS. PLEASE LOOK INTO THIS EXTREMELY POTENTIALLY DANGEROUS ISSUE AND HAVE KIA ISSUE A RECALL. THANK YOU FOR YOUR TIME. *TR

Structure › Body › Door
Filed Jan 17, 201765,000 milesTX

DRIVER SIDE DOOR ON MY 2011 KIA SORENTO STOPPED WORKING YESTERDAY,. WOULD NOT OPEN BY REMOTE OR KEY. I HAD TO CLIMB IN AND CRAWL OVER TO DRIVERS DOOR TO GET INTO CAR. THIS IS A SERIOUS DEFECT THAT COULD RESULT IN DEATH OR INJURY TO ME AND MY PASSENGERS DURING A VERY COMMON EVENT IN HOUSTON - FLOODING. IF I WAS PINNED IN MY CAR GOING UNDER WATER AND NO ONE COULD OPEN THE DOOR BY ANY MEANS THEN I WOULD DROWN. JUST HOW MANY COMPLAINTS DO U NEED TO HAVE TO RECALL YOUR OBVIOUS DEFECT? I HAVE SEEN AN ALARMING NUMBER OF PEOPLE WHO HAVE COMPLAINED TO YOU ON THE SAME BUT NO ACTIONS ARE TAKEN BY KIA TO REMEDIATE THIS DANGEROUS DEFAULT. PEOPLE HAVE BEEN CHARGED UP TO $900 TO KIA DEALERSHIP TO FIX THEIR SHODDY COST SAVING CHEAP DOOR ONLY TO HAVE THE OTHER DOOR(S) ON THEIR CAR GO OUT WITHIN WEEKS. IN OTHER WORDS, WE SHOULD ALWAYS BE READY FOR THIS MUCH REPORTED SAFETY HAZARD! IT IS GOING TO FLOOD IN HOUSTON TOMORROW...HOPE I AM NOT TRAPPED IN MY CAR DUE TO YOUR NEGLIGENCE. OH AND THERE ARE LOTS OF OTHER ISSUES THAT COULD HAPPEN, UNABLE TO GET MY GRANDCHILDREN OUT OF THE CAR IN A HOUSTON SUMMER! *TR

Exterior Lighting
Filed Jan 6, 2017MO

I HAVE HAD TO REPLACE THE HEAD LIGHTS ON MY VEHICLE LONG BEFORE THEY SHOULD HAVE EVER BEEN NEEDED TO. IN FACT I LITERALLY JUST GOT IT BACK FROM DEALER TODAY AFTER THEY DID RECALLS ON THE VEHICLE AND THE DRIVER SIDE IS OUT, WHICH WAS REPLACED BY AUTO ZONE NOT EVEN A MONTH AGO. THE SIDE BLINKER THAT IS NEXT TO THE HEADLIGHT IS ALSO OUT NOW TOO. I'M NOT SURE OF THEY KNOCKED SOMETHING LOOSE, BUT IT WAS WORKING THIS MORNING. HOWEVER, NOW READING THE OTHER COMPLAINTS ABOUT THE HEADLIGHTS BURNING OUT TOO QUICKLY, I'M STARTING TO WONDER.

Electrical System
Filed Jan 2, 201780,000 milesOH

2011 KIA SORRENTO/THE CAR THE LOCK MECHANISM FAILED. THE CAR WILL NOT LOCK WITH THE KEY FOB OR WHEN PUSHING THE LOCKS IN THE DOOR. APPROXIMATE FAILURE WAS 80,000 MILES. TOOK IT TO THE DEALER SAID I WAS OVER MILEAGE FOR THE REPAIR. IT WILL COST ABOUT $800 FOR REPAIR. I AM SEEKING ADVICE TO SEE IF EXTENDED WARRANTY WILL COVER THIS COST. I HAVE ALREADY REPLACED THE FRONT DRIVERS DOOR LATCH, I RECEIVED A LETTER SAYING THE REPAIR ON THE LOCKS WOULD BE DONE BUT APPARENTLY IT DOES NOT COVER THIS PART. 5 YEAR OLD CAR NO LOCKS WORK AT ALL.

Engine
Filed Jan 2, 2017CO

THE CAR WAS NOT ALWAYS RESPONDING TO ME WHEN I WANTED TO ACCELERATE, I WOULD HEAR THE RPMS GOING UP BUT THE CAR WOULD NOT GO FASTER, THEN A PUFF OF WHITE SMOKE WOULD COME OUT THE TAIL PIPE. THEN ONE DAY, I WAS DRIVING THE CAR AND IT STARTED MAKING A CLANKING NOISE WHEN I WOULD PUSH THE GAS PEDAL. IT SOUNDED LIKE THE NOISE A ROLLER COASTER MAKES WHEN YOU ARE CLANKING UP THE HILL AT THE BEGINNING. TOOK THE CAR TO THE DEALERSHIP AND THEY TOOK THE ENGINE APART TO FIND THE PROBLEM. THE CAR HAS AN ENGINE DEFECT THAT WAS DIAGNOSED BY A KIA DEALER AS A MANUFACTURERS DEFECT. NOW THE CAR IS NOT DRIVABLE AND KIA IS REFUSING TO PAY FOR A NEW ENGINE. KIA NEEDS TO RECALL ALL VEHICLES WITH THESE ENGINES. THEY ARE BUILT BY HYUNDAI AND THEY RECALLED THEIR VEHICLES WITH THE SAME ENGINES. *TR

Air Bags
Filed Dec 27, 201675,000 milesNJ

AIRBAG LIGHT HAS BEEN ON FOR MILES. KIA STATES IT IS NOT UNDER WARRANTY, BUT THAT THE ENTIRE AIRBAG SYSTEM IS DEACTIVATED DUE TO THIS ERROR CODE. THEY QUOTED AT THE LEAST $1,500 IN PARTS ALONE, NOT INCLUDING LABOR AND THEY CAN'T GUARANTEE THAT WILL FIX THE PROBLEM. I AM FINDING THIS A COMMON ISSUE IN 2011 KIA SORENTO. THIS SHOULD BE A MANDATORY RECALL. PEOPLE CAN'T AFFORD TO FIX THIS PROBLEM. BUT THIS IS A MAJOR SAFETY ISSUE. NOTHING CAUSED THE AIRBAG LIGHT TO COME ON. MY CAR HAS NEVER BEEN IN ONE ACCIDENT NOR HAVE I EVER HIT ANYTHING WITH MY VEHICLE.

Unknown or Other
Filed Dec 16, 201667,000 milesRI

IN THE LAST WEEK, THE VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING. THE FIRST TIME IT HAPPENED ON THE HIGHWAY WHILE DRIVING 70MPH - THE CAR SHUT OFF AND DROPPED TO 50MPH, THE STEERING WHEEL LOCKED BUT IT STARTED BACK UP. TWENTY MINUTES LATER WHILE DRIVING 25MPH ON A SIDE ROAD, THE SAME THING HAPPENED. AND THEN AGAIN WHILE IN A DRIVE THRU LINE. THIS HAS SINCE HAPPENED TWICE WHILE ON THE HIGHWAY. THE VEHICLE DOES START BACK UP AGAIN BUT IT IS OBVIOUSLY UNSAFE TO DRIVE, ESPECIALLY ON THE HIGHWAY. AFTER RESEARCHING THE ISSUE, I FOUND THERE WAS A RECALL ON 2011-2013 MODELS WITH THE SAME ISSUE. I CONTACTED KIA AND WAS TOLD MY VEHICLE WAS NOT PART OF THE RECALL BUT TO BRING IT IN AND HAVE IT LOOKED AT. I HAVE AN APPOINTMENT ON MONDAY, DECEMBER 19, 2016 TO HAVE SEVERAL OTHER RECALL ITEMS CORRECTED. *TR

Unknown or OtherCrash
Filed Dec 11, 201654,000 milesMI

FAILURE OF AIRBAGS TO DEPLORE. ACCIDENT 12/1/16. INSURANCE COMPANY HAS SUBSEQUENTLY RENDERED THE VEHICLE A TOTALED LOST. ACCIDENT HAPPENED WHILE VEHICLE WAS CROSSING A INTERSECTION (CITY STREET) AND STUCK ANOTHER VEHICLE IN THE MIDSECTION.

Air Bags
Filed Dec 10, 201664,000 milesTX

BOTH DOORS LOCKED ON LEFT SIDE. CAN NOT ENTER CARE ON LEFT SIDE. RUNNING OR NOT. I'M LOCKED OUT. AIR BAG LIGHT HAS BEEN ON WHILE UNDER WARRANTY AT TIME I ASK THEM TO FIX IT. STILL NOT FIXED.

Power Train
Filed Dec 7, 201679,000 milesKY

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO SHIFT THE VEHICLE INTO ANY GEAR, A LOUD POPPING NOISE COULD BE HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. WHEN THE BRAKE PEDAL WAS RELEASED, THE VEHICLE WOULD NOT MOVE FORWARD AND ROLLED BACKWARDS. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED IN ORDER TO RESUME NORMAL OPERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 79,000.

Power Train
Filed Dec 1, 2016150,000 milesKS

VEHICLE STARTED GRINDING WITH NO PRIOR ISSUES AT A STOP SIGN. WOULD NOT MOVE AT ALL. TOWED TO MECHANIC AND WAS TOLD THAT THE INTERMEDIATE SHAFT HAD BROKEN. FOUND PREVIOUS RECALLS FOR THIS EXACT PROBLEM ON OTHER 2011 KIA SORENTO 2 WHEEL DRIVE 4 CYLINDER MODELS, THE EXACT SAME MAKE, MODEL, AND YEAR AS OUR OWN. CALLED KIA AND WAS INFORMED THAT THERE WAS INDEED A RECALL, HOWEVER IT WAS NOT IN EFFECT FOR MY VIN. THE SAME MODEL, YEAR, EVERYTHING. JUST NOT MY VIN. VERY EXPENSIVE REPAIR THAT WILL LIKELY REQUIRE THE REPLACEMENT OF THE TRANSMISSION. KIA IS AWARE OF A PROBLEM WITH THESE INTERMEDIATE SHAFTS AND IS NOT PROPERLY REPAIRING THOUSANDS OF VEHICLES. *TR

Structure › Body › Door
Filed Nov 23, 201695,000 milesAR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM THE OUTSIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE DOOR LOCK WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 95,000. UPDATED 01/23/2017*CT UPDATED 7/10/18*JB

Air Bags
Filed Nov 23, 2016SC

WE PURCHASED THIS CAR BRAND NEW IN 2011. IT HAS BEEN SERVICED AND NEVER IN AN ACCIDENT. AT 104,000 MILES, THE AIRBAG LIGHT CAME ON AND NOW IS NOT WORKING PROPERLY. IF AN ACCIDENT WERE TO OCCUR, I'M AFRAID THE AIRBAG SYSTEM WILL FAIL RESULTING IN PREVENTABLE INJURIES/DEATH. AFTER RESEARCHING THIS ISSUE, THERE HAVE BEEN MULTIPLE COMPLAINTS FILED CONCERNING THE AIRBAG SYSTEM.

Suspension
Filed Nov 23, 2016101,000 milesNY

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE CV AXLE LEAKED FLUID. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.

Vehicle Speed Control
Filed Nov 22, 2016TX

AFTER OUR PURCHASE OF THE VEHICLE, THE CANCEL BUTTON WOULD GET STUCK AT THE TOP OF THE BUTTON. THEREFORE NOT BEING ABLE TO TURN OFF THE CRUISE CONTROL SYSTEM COMPLETELY. WITHOUT THE BRAKE SWITCH IT COULD CAUSE THE CRUISE CONTROL TO NOT DISENGAGE.

Air Bags
Filed Nov 18, 201690,000 milesRI

AIR BAG LIGHT CAME ON AT 90,000 AND AND ITS NEVER BEEN HIT I TOOK IT TO THE DEALER AND THEY WANT 2000.00 TO FIX IT ,I'M ON SSI .THIS IS A SAFETY ISSUE PLEASE HELP?

Air Bags
Filed Nov 16, 201656,000 milesFL

AIRBAG SENSOR LIGHT CAME ON INDICATING THERE IS A PROBLEM WITH THE AIRBAG. I HAVE NEVER BEEN IN AN ACCIDENT, I BOUGHT THE CAR NEW, AND I AM THE ONLY DRIVER. IT JUST CAME ON THE OTHER DAY AND HAS NOT TURNED OFF. I AM AFRAID THAT THE AIRBAG WILL NOT DEPLOY IN A CRASH.

Air Bags
Filed Nov 14, 2016115,000 milesTX

I HAVE HAD MY 2011 KIA SORENTO FOR 2 YEARS NOW AND AT ABOUT 115K MILES AFTER STARTING THE CAR THE AIR BAG INDICATOR LIGHT CAME ON AND WILL NOT GO OFF. AFTER RESEARCHING, IT APPEARS THAT THIS IS A COMMON PROBLEM. I SUGGEST THAT KIA LOOKS INTO THIS AND ISSUES A RECALL SINCE THIS IS A OBVIOUS PROBLEM AND I LIKE OTHERS CARRY CHILDREN AS PASSENGERS AND DO NOT FEEL SAFE ANYMORE AND AM LOOKING INTO OTHER AUTO MANUFACTURERS.

Service Brakes
Filed Nov 13, 201673,209 milesFL

THE ABS/TRACTION SENSOR HAS GONE OUT. SEEMS TO BE A COMMON ISSUE AND KIA WILL NOT COVER IT OR ISSUE A RECALL.

Air Bags
Filed Nov 13, 201688,956 milesFL

PASSENGER AIRBAG SENSOR IS ON AND WILL NOT TURN OFF. ONLINE RESEARCH SHOWS THIS TO BE A COMMON ISSUE WITH THE KIA SORENTO. KIA HAS OFFERED NO FIX OR RECALL. DESPITE THIS BEING A WIDE SPREAD ISSUE WITH THE SORENTO, MULTIPLE YEARS.

Air Bags
Filed Nov 12, 2016CA

I BOUGHT MY CAR IN 2011 BY 2013 THE REAR PASSENGER DOOR DOES NOT OPEN AT ALL, DRIVER SIDE WONT OPEN FROM OUT SIDE. THEN 2014 ABS LIGHT ON, CONTROLS ON STEERING WHEEL FOR PHONE, CRUISE AND VOLUME DON'T WORK. SHIFTING TO PARK OR DRIVE ISN'T CATCHING ALL THE TIME, AND DOOR LOCKS CLICK OPEN & CLOSE RANDOMLY. I DO NOT FEEL SAFE DRIVING MY CAR.

Structure › Body
Filed Nov 11, 2016101,217 milesNC

DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE.

Air Bags
Filed Oct 29, 2016111,000 milesCA

THE AIRBAG LIGHT HAS CAME ON. KIA MARKED IT AS BAD AND I HAD A SECOND DIAGNOSTIC DONE AT A SHOP I HAVE BEEN GOING TO FOR OVER 6 YEARS. IT CAME BACK THAT THERE IS A MANUFACTURE ISSUE. SOMETHING I HAVE NO CONTROL OF MESSING UP. I HAVE NEVER BEEN IN A CAR ACCIDENT SO THAT HAS NOTHING TO DO WITH IT. IT'S BEEN ON FOR 1 MONTH NOW. MY WARRANTY EXPIRED AND NOW KIA WON'T FIX IT. THEY WARNED ME THAT IF IN A CAR ACCIDENT MY AIRBAGS WILL NOT DEPLOY. APPARENTLY THERE ARE MANY PEOPLE ONLINE COMPLAINING ABOUT THIS ISSUE. I HAVE CHILDREN I COMMUTE WITH EVERYDAY AND I THINK KIA SHOULD HAVE A RECALL ON THIS TO AVOID LAWSUIT IN THE FUTURE. WHAT HAPPENED TO THE CUSTOMER IS RIGHT AND PROVIDING EXCELLENT SERVICE TO HAVE CUSTOMERS COME BACK? I REGRET BUYING A KIA.

Air Bags
Filed Oct 26, 2016CA

MY 2011 SORENTO ONLY HAS 89500 MILES AND YESTERDAY MY AIRBAG WARNING LIGHT CAME ON. TOOK IT TO THE DEALER RIGHT AWAY AND THEY SAID IT HAS TO BE DIAGNOSED TO SEE THE PROBLEM. IT WILL COST $120.00 JUST TO DIAGNOSE. I HAVE GONE ON LINE TO SEE IF THIS A RARE EVENT AND TO MY SURPRISE IT IS NOT. I WILL BE TAKING IT TO AN INDEPENDENT DEALER TO CHECK IT OUT. I FEEL THIS IS NOT GOING TO BE INEXPENSIVE. THIS IS A SAFETY ISSUE AND NHTSA SHOULD GET KIA TO CLEAN THERE ACT BEFORE SOMEONE DIES!!

Unknown or Other
Filed Oct 24, 2016OH

AC EVAPORATOR REPLACEMENT

Power Train
Filed Oct 22, 2016131,144 milesCA

VEHICLE SUDDENLY LOST POWER WHILE TURNING OUT OF CHURCH PARKING LOT. APPLYING ACCEL PEDAL BARELY POWERED THE VEHICLE BUT MADE METALLIC GRINDING NOISE. PULLED OVER AND PUT VEHICLE IN PARK, BUT PARK DID NOT STOP VEHICLE FROM ROLLING DOWNHILL. PARKING BRAKE WAS APPLIED UNTIL VEHICLE COULD BE TOWED HOME. ON INSPECTION, RIGHT DRIVE SHAFT AND TRANSMISSION OUTPUT GEAR WERE BOTH FOUND TO HAVE WORN. THERE WAS A RECALL AND SERVICE HAD ALREADY BEEN PERFORMED ON THE VEHICLE TO PREVENT THIS FAILURE (RC079-SORENTO (XM) INTERMEDIATE SHAFT REPAIR (2WD VEHICLES).

Air Bags
Filed Oct 21, 201690,000 milesTX

AIRBAG LIGHT IS NOW ILLUMINATED AT 90000 MILES. IT CAME ON WHEN I STARTED MY CAR 2 WEEKS AGO AND HAS BEEN ON SINCE. NOTHING HAS HAPPENED TO CAUSE THIS.

Structure › Body
Filed Oct 20, 2016WI

MY DRIVERS SIDE DOOR DOES NOT OPEN FROM THE OUTSIDE. I CAN OPEN IT FROM THE INSIDE, BUT NOT THE OUTSIDE. IT IS NOT LOCKED AND SEEMS TO BE A HUGE SAFETY HAZARD AND A VERY COMMON PROBLEM ACCORDING TO ALL OF THE OTHER SORENTO OWNERS AND COMPLAINTS OUT THERE. I'M TERRIFIED...WHAT IF A LIFE OR DEATH SITUATION OCCURS AND THE ONLY DOOR I CAN USE IS THE DRIVERS SIDE AND IT WON'T OPEN? NOTHING HAPPENED TO MY DOOR TO MAKE THIS HAPPEN. I CAME OUT TO THE GARAGE ONE MORNING AND IT WOULDN'T WORK.

Air Bags
Filed Oct 19, 201655,000 milesVA

THE AIRBAG LIGHT ILLUMINATES RED ON MY 2011 KIA SORENTO WITH 55,000 MILES. THIS INDICATES THE AIRBAG WOULD NOT DEPLOY IN A CRASH. ALTHOUGH KIA MOTORS HAS SENT OUT THE EXTENDED WARRANTY TO COVER THE AIRBAG CLOCK SPRING ASSEMBLY, THIS AIRBAG FAILURE WAS DIAGNOSED UNDER CODE B1764, AND IS A DEFECTIVE SEAT CUSHION WITH A REPLACEMENT COST OF $1300. THIS DEFECTIVE PART SHOULD BE INCLUDED IN THE EXTENDED WARRANTY FOR AIRBAGS, OR DETERMINE AN ALTERNATE FIX. A DEFECTIVE PART THAT IS NOT CRITICAL IN A CRASH HAS RENDERED MY AIRBAGS USELESS.

Structure › Body
Filed Oct 18, 2016120,000 milesFL

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Structure › Body
Filed Oct 18, 2016144,601 milesTX

RECALL : THE HANDLE ON MY 2011 KIA WILL NOT OPEN FROM THE INSIDE< WE PAID AND GOT THAT FIXED, NOW THE BACK PASSENGER DOOR IS DOING THE SAME THING, THE PANEL IS CRACKED NOW FROM TRYING TO GET IT ON.LOOK MY HUSBAND AND I BOTH HAVE CANCER AND CANT AFFORD ALL THIS

Air Bags
Filed Oct 11, 2016OH

TL* THE CONTACT OWNS A 2011 KIA SORENTO. AFTER STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS NOT ON THE RECALL LIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Structure › Body
Filed Oct 11, 2016CA

FRONT DRIVER'S SIDE DOOR IS NOT OPENED FROM OUTSIDE. ONLY OPENED FROM INSIDE.

Structure › Body
Filed Oct 10, 201684,000 milesOK

DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE PRESENTING A SAFETY ISSUE IF AN EMERGENCY WERE TO TAKE PLACE AND A RESCUE WAS NEEDED FOR THE DRIVER OF THE VEHICLE. SHORTLY AFTER THE DRIVER'S SIDE DOOR FAILED, THE BACK DRIVER'S SIDE DOOR HAD THE SAME ISSUE AND WILL NOT OPEN FROM THE OTHER SIDE. ONCE AGAIN, A SAFETY ISSUE THAT SHOULD BE RECALLED.

Engine
Filed Oct 6, 201630,000 milesPA

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.

Seats
Filed Oct 5, 201660,000 milesMO

REAR SEAT LATCHES BREAK. 1ST OCCURRENCE APPROX 60K MILES. BROKEN AGAIN APPROX 70K MILES. LATCHES VERY DIFFICULT TO USE. MAY BREAK AND LEAVE SEAT USELESS IN DOWN POSITION. CURRENTLY BROKEN WITH SEAT STUCK IN UPRIGHT POSITION. APPEARS TO BREAK WHILE VEHICLE STATIONARY. KIA SEEMS TO HAVE ISSUES W LATCHES IN GENERAL. AM AWARE WARRANTY EXTENSION FOR DOOR LATCHES (2 OF MINE HAVE BROKEN). THANK YOU!!! *TR

Unknown or Other
Filed Oct 2, 201689,624 milesFL

LEFT LOW BEEM LIGHT IS OUT IN MY CAR IT IS A NEW BULB.THIS IS THE 2ND TIME IT HAS HAPPENED ALSO THE LIGHTS GO OUT FOR NO REASION I WILL BE DRIVING AND THEY GO OUT, I HAVE TO USE THE ON AND OFF LEVER FLICK IT MULTIPAL TIMES TO GET THEMTO COME BACK ON I HAVE TAKEN IT TO DEALLER 4 TIMES THEY CANT FIND OUT WHY IT DOSE IT ALSO LAST NIGHT FOR SOME RESION MY RIGHT DOOR WILL NOT OPEN FROM OUT SIDE NOR THE DRIVER SIDE REAR DOOR IS DOING THE SAME THING AS OF LAST NIGHT ?????????

Power Train
Filed Sep 30, 201695,000 milesVA

HEADLIGHT LOW BEAM BULBS ARE BURNING OUT AT THE RATE OF ONE (1) TO TWO (2) WEEKS. THE LEFT BULB BURNED OUT A COUPLE OF YEARS AGO. APPROXIMATELY A MONTH AGO BOTH OF THE LOW BEAM BULBS BURNED OUT AT NIGHT WHEN MY WIFE WAS DRIVING HOME FROM CHURCH. SHE ALMOST WRECKED BEFORE SHE TURNED THE LIGHTS ON HIGH BEAM. SINCE THEN THE LEFT SIDE BULB HAD BURNED OUT TWICE. I HAVE REPLACE THESE BULBS AT A COST OF APPROXIMATELY $15.00 EACH. I AM AFRAID THAT THE LIGHTS ARE GOING TO GO OUT WHEN DRIVING WHEN IT IS NOT POSSIBLE TO CHANGE TO HIGH BEAM. THE LAST BULB BURNED OUT JUST LAST NIGHT WHEN IT WAS DARK.

Structure › Body
Filed Sep 28, 201639,000 milesPA

I JUST BOUGHT A 2011 KIA SORENTO LAST WEEK WITH 39,000 MILES ON IT. WHEN I WENT TO GET IN THIS MORNING TO GO TO WORK MY DRIVER'S SIDE DOOR WOULD NOT OPEN. I CAN ONLY OPEN IT FROM THE INSIDE. I TRIED LOCKING AND UNLOCKING IT AND NOTHING. IT STILL DOES NOT OPEN FROM THE OUTSIDE.

Structure › Body
Filed Sep 28, 201675,000 milesMD

DOOR LOCKS WILL NOT OPEN FROM OUTSIDE THE DOOR LOCK ASSEMBLY HAS BROKEN ON TWO OF MY DOORS, THE PASSENGER FRONT AND THE DRIVER SIDE REAR. THIS IS CLEARLY A PROBLEM BASED ON THE AMOUNT OF COMPLAINTS AND SHOULD BE RECALLED. THERE IS NO GUARANTEE IF YOU GET THEM FIXED, WITH ORIGINAL KIA PARTS, THAT IT WILL NOT HAPPEN AGAIN. THIS CLEARLY IS A SAFETY PROBLEM.

Seats
Filed Sep 20, 201668,000 milesOH

THE SECOND ROW SEATS DO NOT CORRECTLY RELEASE OR LATCH.

Exterior Lighting
Filed Sep 20, 2016149,000 milesPA

FOR THE SECOND TIME IN THE PAST 3 YEARS, THE PASSENGER SIDE LOW BEAM HEADLIGHT SOCKET HAS MELTED, MAKING THE LOW BEAM HEADLIGHT NON-FUNCTIONAL. I DO NOT USE MY LOW BEAMS AS DAYTIME RUNNING LIGHTS AND, AFTER THE FIRST MELTDOWN OF THE SOCKET, I CONSCIOUSLY TRIED TO USE THE HEADLIGHTS SPARINGLY. THE MANUAL REFERENCES A 55 WATT REPLACEMENT BULB AND THAT IS WHAT I AM USING. THE AUTO PARTS STORE CLERK ALSO LOOKED UP THE REPLACEMENT BULB AND GUIDED ME TO THE BULB I AM USING. I AM CONCERNED THE MELTED SOCKET COULD CAUSE A FIRE AND, THEREFORE, I FEAR DRIVING THE VEHICLE AT NIGHT, IN THE RAIN, OR AT ANY OTHER TIME LOW BEAMS ARE REQUIRED. MY MECHANIC THOUGHT IT IS A VOLTAGE PROBLEM. WITH A 6-YEAR OLD VEHICLE AND NEARLY 150,000 MILES, I AM RELUCTANT TO SINK A LARGE SUM OF MONEY INTO REPAIRS. GIVEN THIS IS THE THIRD TIME THE SOCKETS HAVE MELTED (2X PASSENGER SIDE; 1X DRIVER SIDE), I BELIEVE THIS IS A CHRONIC ISSUE THAT KIA SHOULD ADDRESS. A SIMPLE INTERNET SEARCH REVEALS THIS PROBLEM IS NOT AN ISSUE SOLELY WITH MY SORENTO, BUT IS A MORE WIDESPREAD PROBLEM.

Engine
Filed Sep 20, 201652,000 milesKS

2011 SORENTO SHIFT REALLY HARD, SOMETIMES I HAVE TO FORCE IT TO SHIFT BY LOWERING SPEED, SOMETIMES IT DOES NOT WANT TO SHIFT AT ALL AND THEN MY ENGINE LIGHT COMES ON, THEN SHIFTS REALLY HARD AND WANTS TO STOP ON ME AS I AM DRIVING. SOMETIMES AT A LIGHT IT DOES DIE, BUT THEN START BACK UP. ONE TIME IT WOULD NOT GO EVEN WITH PUSHING THE GAS ALL THE WAY DOWN.

Unknown or Other
Filed Sep 16, 201665,000 milesLA

IN THE PAST 3 YEARS I'VE HAD TWO OF MY EXTERNAL DOOR HANDLES BREAK OFF WITHOUT EXPLANATION OR INCIDENT.

Structure › Body
Filed Sep 14, 2016130,000 milesPA

THE DRIVERS SIDE REAR DOOR WILL NOT OPEN FROM EITHER THE INSIDE OR OUTSIDE. THIS IS RIDICULOUS. THERE ARE LITERALLY THOUSANDS OF THE SAME COMPLAINTS ONLINE AND THE KIA DEALERS ARE REPLACING THOSE THAT ARE UNDER WARRANTY, AND BRAND NEW ONES (DOOR ACTUATOR PROBLEM). IT IS OBVIOUSLY A FACTORY DEFECT, YET KIA WON'T ISSUE A RECALL FOR THE DOOR ACTUATOR. I WANT TO BE ABLE TO USE MY BACK SEAT. ALSO A SAFETY ISSUE IF MY FAMILY IS IN THE BACK SEAT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Kia Sorento → · Every Sorento year → · How the figures are calculated →