TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED WHEN ATTEMPTING TO FILL THE FUEL TANK, THERE WAS A RESTRICTION THAT ONLY ALLOWED THE FUEL TO ENTER THE FILLER NECK SLOWLY. THE FUEL WOULD ALSO COME BACK OUT (FUEL EXPULSION). THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 70,000. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
2003 Kia Sorento complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →
TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED IN 2007. THE PREVIOUS OWNER HAD THE CRANK SHAFT PULLEY BOLT RECALL REPAIR PERFORMED. WHILE DRIVING 35 MPH THE CRANK SHAFT PULLEY BOLT SNAPPED OFF. THE VEHICLE WAS DRIVEN 1 MILE TO HER DESTINATION AND THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER REPLACED THE CRANK SHAFT PULLEY BOLT IN MAY 2010. THE FAILURE HAPPENED AGAIN ON JULY 22, 2010. THE VEHICLE WAS IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED. THE CONTACT WAS UNABLE TO PROVIDE A VIN. THE FAILURE MILEAGE WAS 82,779. THE CURRENT MILEAGE WAS 84,000.
MY DAUGHTER WAS DRIVING A 2003 KIA SORRENTO AND FELL A SLEEP AT THE WHEEL AFTER COLLEGE EXAMS. SHE DROVE INTO THE REAR OF A TRACTOR TRAILER TANKER AT APPROXIMATELY 40 MPH. NONE OF THE AIR BAGS DEPLOYED AS A RESULT OF THE ACCIDENT. SHE HAD A CONCUSSION AND A CRACKED STERNUM. STATE FARM INSURANCE DECLARED THE CAR A TOTAL LOSS DUE TO A BENT FRAME, ENGINE MOUNT FAILURE AND A TOTALED FRONT END. AFTER CONTACTING KIA, THEIR RESPONSE TO THE ACCIDENT WAS THAT THE ANGLE THE CAR HIT THE TRAILER, WAS SUCH THAT NONE OF THE SENSORS WAS COMPROMISED , THERE FOR THE AIR BAGS DID NOT DEPLOY. BASICALLY IS WAS NOT THEIR PROBLEM WITH THEIR EQUIPMENT OF THE CAR. *TR
TL*-THE CONTACT OWNS A 2003 KIA SORENTO. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH THERE WAS A LOUD NOISE COMING FROM OUTSIDE OF THE VEHICLE. THE DRIVER SIDE UPPER CONTROL ARM BOLT HAD BROKEN AND CAUSED THE TIRE TO WOBBLE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD, AND TOWED TO THE DEALER WHERE THE TECHNICIAN REPLACED THE BOLT AT THE OWNER EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 53,000. UPDATED 11/16/10. *LJ
WHEN FUELING MY 2003 KIA SORENTO THE GAS WILL SPEW BACK OUT (AS IF UNDER PRESSURE) ONTO ME, THE VEHICLE AND THE SURROUNDING AREA. THIS IS A FIRE HAZARD. THIS HAPPENS EVERY TIME I TRY TO PUT GAS INTO THE SORENTO. THE DEALERSHIP SAID THEY COULD NOT IDENTIFY THE PROBLEM WITHOUT A COSTLY DIAGNOSTIC TEST. THEY DID 'LOOK' AT THE FUEL LINE AND COULD NOT SEE A PROBLEM. THE ONLY WAY TO PREVENT THE GAS FROM SPEWING IS TO PUT THE GAS IN EXTREMELY SLOWLY. FILLING IT SLOWLY SEEMS TO PREVENT THE PRESSURE BUILD UP THAT CAUSES THE GAS TO SPEW. THE SPEWING GAS IS CAUSING THE PAINT ON MY VEHICLE TO PEEL. *TR
MY AIRBAG LIGHT CAME ON WITHOUT WARNING. NOW I'M TOLD MY AIRBAGS WON'T WORK. THE DEALER STATES I NEED A NEW CONTROL MODULE. IT IS COMING UP AS A SEAT POSITION ERROR. THEY SAID IT IS COMMON. THIS IS A REQUIRED SAFETY ITEM ON NEW CARS, THE AIRBAGS. IF IT IS A COMMON DEFECT WHY NO RECALL. KIA WON'T HELP. *TR
AIRBAG LIGHT HAS COME ON. VEHICLE HAS 74,000 MILES ON IT HAS NEVER BEEN WRECKED OR OFF ROAD. THIS IS SAFETY EQUIPMENT AND SHOULD BE COVERED UNDER WARRANTY FOR LIFE. I HAVE NO ACCESS TO THE AIRBAG SYSTEM AND IT NO LONGER FUNCTIONS IN MY VEHICLE. *TR
I PURCHASED MY 03 KIA SORENTO IN 2004 AND HAVE HAD MANY ISSUES SINCE THEN. I HAVE HAD TO REPLACE LIGHTS FROM THE FRONT TO THE BACK NUMEROUS TIMES. I'VE BEEN DRIVING DOWN OUR REMOTE COUNTRY ROAD AT NIGHT AND HAD MY HEADLIGHTS GO OUT. MY COOLANT TANK CRACKED AND LEFT ME STRANDED ON ANOTHER COUNTRY ROAD IN THE SNOW LAST YEAR. I LATER FOUND OUT IT WAS RECALLED FOR THAT PARTICULAR DEFECT; AFTER I HAD IT REPLACED. THE LIGHTING ISSUE IS MY BIGGEST CONCERN RIGHT NOW BECAUSE OF WHERE I LIVE (REMOTE COUNTRY ROADS, DEER AT NIGHT, ETC) I HAVE TO HAVE PROPERLY FUNCTIONING HEADLIGHTS AT ALL TIMES. NOW, I AM HAVING PROBLEMS CONCERNING THE BEARINGS ON IT. IT MAKES A HORRIBLE SCREECHING NOISE THAT IS NOW; ALMOST CONTINUOUS. IT DOESN'T MATTER THE TEMPERATURE OUTSIDE, DRIVING CONDITIONS, ETC. IT HAS BECOME HARDER TO STEER AND THE POWER STEERING FLUID IS FINE. I DON'T FEEL SAFE IN THIS VEHICLE ANYMORE, AND I CANNOT AFFORD TO JUST GO OUT AND BUY SOMETHING NEW. I JUST ASK THAT IF FAULT LIES WITH KIA; THEN THEY SHOULD FIX IT AT THEIR EXPENSE....NOT MINE! I HAVE INVESTED WAY TOO MUCH TIME, MONEY AND PATIENCE THUS FAR AND FEEL IT'S KIA'S RESPONSIBILITY TO MAKE SURE THEY CREATE A VEHICLE THAT FUNCTIONS PROPERLY. AND WHEN THEY DON'T...FIX IT!!! AS FOR THE QUESTIONS BELOW; WAS THERE A FIRE?...NOT YET!!! WAS THERE PROPERTY DAMAGE?....THERE PROBABLY WILL BE WHEN MY BEARINGS GO OUT AND THE WHEELS FALL OFF! WHERE THERE ANY DEATHS OR INJURIES?....DEAR LORD, I PRAY EVERY TIME I GET IN MY TRUCK THAT NOTHING LI
2003 KIA SORENTO GAS TANK DOES NOT REGISTER CORRECTLY. AFTER ABOUT 3/4 FULL, IT DROPS TO READ "EMPTY". THIS STARTED HAPPENING AFTER THE CAR WAS ONLY A YEAR OLD. I WAS TOLD IT WOULD BE VERY EXPENSIVE TO FIX IT AND TO JUST TRY TO GAUGE WHEN THE CAR WAS GETTING CLOSE TO EMPTY. I TRAVEL QUITE A BIT FOR MY JOB AND HAVE BEEN STRANDED ABOUT 4-5 TIMES AT NIGHT WITH AN EMPTY GAS TANK....NOT THE SAFEST OF SITUATIONS. *TR
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
2003 KIA SORENTO HAS FUEL TANK THAT DOES NOT READ GAS RIGHT. IT WILL TELL YOU EMPTY WHEN IT IS NOT EMPTY THIS GAGE HAS NEVER WORKED RIGHT AND NEEDS TO BE RECALLED TO FIX THIS THING BEFORE SOME ONE GET HURT BADLY.
THIS IS THE THIRD TIME THIS INCIDENT HAPPENED. DURING THIS LAST TIME, THE GAS GAUGE SHOWED THAT THE TANK HAVE LESS THAN 1/8 FULL. WHEN I STARTED TO PUMP GASOLINE TO THE VEHICLE'S TANK, THE GAS PUMP ABRUPTLY STOPPED AS IF THE VEHICLE'S GAS TANK IS ALREADY FULL AND GASOLINE SPLASHED BACK OUT OF THE TANK. GASOLINE SPRAYED ALL OVER INCLUDING MYSELF. I CAUTIOUSLY STARTED TO PUMP GAS TO THE VEHICLE AGAIN AND THE SAME THING HAPPENED. I SMELLED LIKE GASOLINE AND RUINED MY CLOTHES. *TR
MY 2003 KIA SORENTO, MADE 10/12/02, DOES NOT TAKE GAS WELL. WHEN YOU FILL IT, IT PRESSURIZED AND BLOWS GAS BACK AT YOU. THIS IS AN ONGOING FAILURE AND SAFETY ISSUE. A MECHANIC SAYS THIS NEEDS A DIFFERENT FUEL TANK ASSEMBLY AND VALVE TO CORRECT THE PROBLEM. *TR
WHEN I ATTEMPT TO FILL THE GAS TANK IN MY 2003 KIA SORENTO, THE GASOLINE BLOWS BACK AT ME. THIS HAPPENS EVERY TIME I ADD GAS. IF I AM NOT CAREFUL IT GETS ON MY CLOTHING, SHOES, OUTSIDE OF MY VEHICLE AND ON THE GROUND. THE DEALERSHIP HAS QUOTED THAT A REPAIR WOULD COST BETWEEN $650.00 AND $850.00 TO FIX IT ALTHOUGH THEY CANNOT TELL ME FOR SURE WHAT THE PROBLEM IS. I CANNOT AFFORD TO HAVE THIS REPAIRED. *TR
MY 2003 KIA SORENTO STOPPED WITH NO WARNING OR INDICATION OF A PROBLEM AT 67,735 MILES DUE TO WHAT WAS LATER DETERMINED TO BE ENGINE OVERHEATING. AT FIRST THE KIA DEALER SAID IT WAS DUE TO THE COOLANT RESERVOIR CRACKING AND GOING EMPTY. SINCE THIS IS NOT A PART OF THE ENGINE'S ACTUAL MEANS OF COOLING, THEY CHANGED THEIR STORY TO THE THERMOSTAT FAILED. KIA SAID THAT THIS PORTION OF THE WARRANTY PASSED AT 65,000 MILES. THEIR WARRANTY SAYS 100,000 MILES. COST OVER $3,600.00 TO REPAIR, SIMILAR SITUATION AT 80,000 MILES FOR $1,400.00. STILL NO WARRANTY COVERAGE. I HAVE FURNISHED COMPLETE MAINTENANCE RECORDS SHOWING MAINTENANCE AT EVERY INTERVAL REQUIRED BY KIA. LOOKING FOR SOME ONE TO JOIN IN A CLASS ACTION SUIT. *TR
2003 KIA SORENTO HARMONIC BALANCER BOLT BROKE OFF REPORTED TO KIA THEY WILL NOT HONOR ANY RECALLS, THEY SAID IT WAS A RECALL FROM SEVERAL YEARS AGO . BUT IF ITS A SAFETY ISSUE LIKE THIS THEY SHOULD TRY HARDER TO INFORM PEOPLE OF THIS BEFORE THERE IS MAJOR ACCIDENT . JUST WISH THEY WOULD HONOR A RECALL THAT THEY HAVE HAD WITH THIS BOLT. I NEVER RECEIVED A RECALL NOTICE OR IT IS NOT POSTED ON ANY SITE THAT I COULD FIND, ,JUST WANT MY CAR FIXED WITHOUT A $2900 BILL AT THE END . *TR
2003/04 KIA SORENTO CRANK SHAFT PULLEY BOLT IS FAILING. THERE WAS A NOTICE SENT BY KIA IN JULY 2007 TO NOTIFY THE OWNERS OF THE ISSUE AND TO HAVE IT FIXED. THE REPLACEMENT BOLTS ARE FAILING. WHEN THE REPLACEMENT BOLTS FAIL IT IS CAUSING THE VEHICLE TO STOP NO MATTER WHAT SPEED THE DRIVER IS TRAVELING AND THE STEERING IS LOCKING UP. THE MANUFACTURER WILL NOT ADDRESS THIS. THIS IS A AN EXTREME SAFETY ISSUE. SOME OWNERS HAVE REPORTED THIS PART FAILING UP TO 4 TIMES IN LESS THEN 24 MONTHS. THE FIRST INCIDENT WAS JUNE 27, 2007 AND THE SECOND INCIDENT WAS 8/27/2009. *TR
BACK IN OCT 2008 WENT TO CAR AT 5AM TO GO TO WORK STARTED MY 2003 KIA SORENTO HEARD THIS NOISE GOT OUT TO RAISE HOOD BEFORE I COULD SAW COOLANT COMING FROM UNDER MY CAR DIDN'T HAVE TIME TO REALLY INVESTIGATE HAD MY SISTER TAKE ME TO WORK WHEN I CAME HOME HAD CAR TOWED TO KIA DEALER THEY ADVISED ME THAT MY COOLANT RESERVOIR HAD CRACK AND I NEEDED TO HAVE REPLACED AT 250.XX AT THIS POINT THEY DID TELL ME THERE WAS A RECALL ON MY SORENTO MADE APPT TO TAKE BACK TO HAVE PART REPLACED NEVER, BEFORE THIS SO CALL RECALL PART WAS REPLACED NEVER HAD ANY WARNING LIGHTS COME ON AFTER THEY SAY THEY REPLACED THE PART MY ENGINE LIGHT CAME ON TOOK MY SORENTO BACK TO THE SAME DEALER 5 TIMES WITHIN A 2 MONTH PERIOD THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR SO I LET THE LIGHT STAY ON, MOVED TO A DIFFERENT CITY TIRED OF SEEING THIS LIGHT ON TOOK TO ANOTHER KIA DEALER THEY RAN A DIAGNOSTIC FOR 125.00 TO TELL ME NOTHING WAS WRONG WITH MY CAR BUT I NOTICED WHEN I WAS LEAVING THE ENGINE LIGHT WAS OFF WHEN BACK IN TO FIND OUT WHY AND HOW DID THE LIGHT GO OFF HE STATED HE TURNED IT OFF NOW WHILE SITTING AT A TRAFFIC LIGHT WITH NO WARNING MY CAR JUST SHUT OFF GOT STARTED BACK BUT THIS TIME WITH A LOUD BANGING NOISE I WAS ONLY ABOUT 3 BLOCKS FROM MY HOME SO I DROVE ABOUT 5 MILES PER HR TO GET HOME TO HAVE TO HAVE A TOW TRUCK COME GET MY CAR THE DEALER HAS YET TO LET ME KNOW WHAT THE PROBLEM IS.... *TR
I HAVE A 2003 KIA SORENTO THAT FAILED THE EMISSIONS TEST. WHEN GOING ONTO THE WEBSITE FOR RECALLS IT COMES UP THAT THEIR WAS A RECALL IN NOVEMBER 2005. I NEVER GOT NOTIFIED AND WHEN CALLING KIA THEY ARE TELLING ME IT IS NOT MY CAR AS MY CAR WAS BUILT IN A DIFFERENT MONTH, AND I AM TELLING THEM THAT THE RECALL IS COMING UP FOR THE SAME SAFETY/EMISSIONS AND THEY WILL NOT LISTEN TO ME. IF THERE IS A RECALL ON MY CAR FOR THE YEAR LISTED AND THE RECALL IS THE EMISSIONS THAT IS MAKING MY CAR FAIL WHAT CAN I DO. *TR
MY 2003 KIA SORENTO KEPT LOSING ANTIFREEZE AND TO FIND OUT THE RESERVOIR HAD A CRACK IN IT. ALSO, AFTER I PURCHASE BRIDGESTONE FIRE DESTINATION TIRES A YEAR LATER THEY WERE WORN AFTER SPENDING $600.00 I HAD TO HAVE TWO OF THEM REPLACED WITHIN A YEAR. P245/70R16. ALSO 2 DEFECTS RECALLS WHEN MY CAR WAS PUT IN THE SHOP ONE FROM 2007 SC073 AND SC072 WHEN MY CHECK ENGINE LIGHT CAME ON. IT WAS STILL ON AFTER THE CAR WAS SUPPOSEDLY FIXED BY QUIRK KIA IN BRAINTREE. WHEN I WAS DRIVING OUT OF THE PARKING LOT THE CHECK ENGINE LIGHT WAS STILL ON. I WAS TOLD THE CAR WAS FINE AND IT WAS JUST A SENSOR AND TO FIX IT THE COST WOULD BE OVER $200. A YEAR LATER, I BROUGHT IT TO GET A STICKER, THEY REJECTED MY FOR ANOTHER RECALL THAT SHOULD HAVE BEEN FIXED WHEN I BROUGHT IT IN LAST YEAR. THE RECALL WAS FROM 2005. NOW I AM TRYING TO CONTACT THE DEALERSHIP BECAUSE OF THE INCONVENIENCE OF ME GOING TO GET THIS FIXED WHEN IT SHOULD HAVE BEEN TAKEN CARE OF LAST YEAR. I WILL NEVER BUY A KIA AGAIN, THE DEALERSHIP DOES NOT CARE ABOUT THEIR CARS OR CUSTOMERS. *TR
TL*THE CONTACT OWNS A 2003 KIA SORENTO. AFTER REMOVING THE KEY FROM THE IGNITION, THE CONTACT NOTICED THAT THE ENGINE WAS STILL RUNNING. SHE IS IN THE PROCESS OF HAVING THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 67,000.
THERE IS A PLASTIC CAP HOLDING ON THE ROD TO THE WINDSHIELD WIPERS THAT WILL POPPED OFF WITHOUT ANY KIND OF WARNING. MY FAMILY WAS DRIVING ON THE HIGHWAY IN THE RAIN, AND THE WIPERS CAME TO A HALT WITHOUT WARNING CAUSING NO VISIBILITY. I THINK THAT THIS MATTER SHOULD REALLY BE ADDRESSED BECAUSE IT COULD HAVE CAUSED MAJOR ACCIDENT AND TAKEN MANY LIVES. THERE WERE NO DEATHS, BUT IT CERTAINLY COULD HAVE BEEN. BY THE GRACE OF GOD. *TR
GAS SPEWS OUT WHILE TRYING TO REFUEL, DOESN'T MATTER IF IT'S ALMOST EMPTY OR HALF FULL,GETS ALL OVER CAR,GROUND AND ME. HAVE TO DRIBBLE FUEL IN TANK AND TAKES 15 MIN. JUST TO PUT A 1\4 TANK IN. I DON'T LIKE SMELLING OF GAS AND BEING A WALKING FIRE HAZARD. *TR
MY CAR HAD A HORRIBLE NOISE & I WAS TOLD THAT IT WAS THE DRIVE SHAFT. I GOT A FRIEND TO DRIVE IT TO A KIA KENDALL AND THEY WERE TO WARRANTY THE PART THAT WAS DEFECTIVE. IN THE PROCESS OF DRIVING CAR TO DEALER IT CAME APART HIT THE BOTTOM OF CAR DEPLOYED AIR BAGS, CRACKED WINDSHIELD, GAS TANK ALSO CRACKED. THIS WAS A DEFECTIVE DEALER PART AND WAS SUPPOSED TO BE WARRANTIED. NOW IT HAS BEEN REPORTED TO INSURANCE AND IN THE PROCESS OF FIXING THIS ITEM THEY BROKE A PLASTIC HOSE FROM THE RADIATOR AND THEN CLAMPED IT & PUT A SCREW IN MY RADIATOR. THEY KNOW THAT THIS WAS GOING TO CAUSE A PROBLEM & DID NOT EVEN CARE. *TR
2003 KIA SORENTO, PURCHASED USED WITH 11,000 MILES ON IT. HAS BEEN A NIGHTMARE SINCE THE DAY I BOUGHT IT! HEAD GASKETS WARPED AT 28,000 MILES, OVERHEATED WITHOUT WARNING, NO SPIKE IN TEMP GAUGE, WHAM SMOKE FROM EVERYWHERE AND EVEN WITH PROOF OF MAINTENANCE UPKEEP IT TOOK KIA 2 MONTHS TO DECIDE TO HONOR THE WARRANTY. THIS WAS AFTER THE CHECK ENGINE LIGHT WOULD COME ON EVERY TWO SECONDS AND HAVE TO BE IN THE SHOP FOR MONTHS FOR THEM TO SAY NOTHING WRONG WITH IT, EVEN WHEN IT WAS TOWED IN EVERY TIME BECAUSE IT WOULD JUST SHUT OFF. THEN THE HEADLIGHT ISSUES ARE INSANE. EVERY OTHER MONTH AND THAT IS NO EXAGGERATION I HAVE TO REPLACE EITHER LOW BEAMS, HIGH BEAMS, BRAKE LIGHTS & TAIL LIGHTS. *TR
KIA INFORMED ME OF A "CRANK SHAFT BOLT" RECALL FOR MY 2003 SORENTO LX. 3 DAYS AFTER HAVING THIS REPAIR PERFORMED, MY CAR BEGAN TO JUST "DIE" AT HIGH SPEEDS ON THE FREEWAY, BUT IT WAS INTERMITTENT AND THE KIA DEALERSHIP TOLD ME THEY PROBABLY WOULDN'T BE ABLE TO FIND THE PROBLEM IF THEY COULDN'T RECREATE IT. AN INTERNET SEARCH ON THE ISSUE REVEALS MANY CONSUMERS HAVING THIS SAME PROBLEM WHICH ULTIMATELY TURNS OUT TO BE A DEFECTIVE "CRANK SHAFT SENSOR" -- BUT KIA SERVICE JERKS PEOPLE AROUND AND KEEPS THEIR CARS FOR DAYS/WEEKS SAYING THAT THEY "CANNOT RECREATE THE PROBLEM". THIS IS A HUGE SAFETY ISSUE WHEN YOUR VEHICLE JUST SUDDENLY DIES ON THE FREEWAY WITH ABSOLUTELY NO WARNING... NOT EVEN SPUTTERING. I PRINTED OUT SEVERAL CONSUMER ACCOUNTS DESCRIBING MY EXACT PROBLEM--REVEALING IT'S ULTIMATELY THE CRANK SHAFT SENSOR, AND KIA IS REFUSING TO ACKNOWLEDGE THE RELATIONSHIP BETWEEN THEIR REPAIR WORK AND THE LIKELIHOOD THAT IT'S THE CRANK SHAFT SENSOR -- ADMITTEDLY HOLDING MY VEHICLE WITHOUT EVEN REVIEWING THE BASIC DIAGNOSTICS. *TR
PURCHASED VEHICLE USED IN NOVEMBER 2008 - KIA SORENTO 2003. I NOTICED A GASOLINE SMELL SHORTLY AFTER THE PURCHASE, BUT DIDN'T THINK IT WAS FROM MY VEHICLE. LAST WEEK NOTICED A DAMP SPOT UNDER MY CAR, CHECKED IT, FOUND GASOLINE LEAKING FROM MY TANK. TOOK THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY FOUND A CRACK ALONG A SEAM IN THE GAS TANK AND REPLACED IT. *TR
MY ENGINE BLEW ON THE CAR IT ONLY HAS ABOUT 78,000 MILES ON IT GETS REGULAR OIL CHANGES AND NO MAJOR PROBLEMS. I HAVE NEVER HAD A WARNING LIGHT COME ON AS TO INDICATE I HAD SOME OIL OR ENGINE PROBLEMS. THE CAR HAD JUST BEEN INVOLVED IN AN AUTO ACCIDENT AND BEEN SITTING SINCE 12/15 I JUST GOT IT BACK ON 01/23 AND THE ENGINE BLOWS ON 01/30 AND THEY WANT TO CHARGE ME $5,000 TO REPLACE ......I HAVE HEARD THINGS ABOUT KIA ENGINES BUT MY SUV WAS IN FINE CONDITION AND ALL OF A SUDDEN MY ENGINES BLOWS....SOUNDS LIKE A DEFECT TO ME. *TR
THE CHECK ENGINE LIGHT KEEPS COMING ON AND IT HAS BEEN CHECKED BY A DEALERSHIP AND THEY DON'T KNOW THE PROBLEM, THE FRONT HEADLAMPS KEEP BURNING OUT. *TR
HEADLIGHTS/FOG LIGHTS NEED TO BE REPLACED EVERY 3-4 MONTHS. I BOUGHT MY CAR NEW SO I KNOW IT IS NOT THE FAULT OF ANYONE ELSE, OTHER THAN THE MANUFACTURER. EACH BULB COSTS APPROXIMATELY $19.00 [DEPENDING ON BRAND AND TYPE OF BULB}. I KNOW I HAVE SPENT HUNDREDS OF DOLLARS ON BULBS SINCE 2003; IT IS NOW 2009. *TR
CHECK ENGINE LIGHT WILL NOT SHUT OFF. VEHICLE HAS BEEN TO THE DEALER SEVERAL TIMES. DEALERSHIP HAS AT TIMES BEEN RUDE AND THE PROBLEM STILL EXISTS. THEY DO NOT KNOW HOW TO FIX IT. ALSO HAVE PROBLEMS WITH HEADLIGHTS BURNING OUT VERY REGULARLY AND THE BACK HATCH WILL NO LONGER OPEN. *TR
REFERENCE NHTSA ITEM NUMBER 10015248 -- TSB# 029 2003 KIA SORENTO -- AIR BAGS PURCHASED CAR IN 8/2003 AND HAS HAD PROBLEMS WITH AIR BAG COMING ON AND OFF OVER THE PAST 5 YEARS. NOW THE CAR HAS BEEN IN AN ACCIDENT AND IS THREE MONTHS OUT OF WARRANTY, THE DEALERSHIP IS NOT INCLINED TO COVER THE EXPENSE TO REPLACE THE "ADU" BUT RATHER WISHES TO CHARGE ME MORE THAN $500. MY DAUGHTER WAS IN A SCARY ACCIDENT AND AIRBAGS DID NOT DEPLOY. *TR
THE HEADLIGHTS AND BRAKELIGHTS ON MY VEHICLE (2003 KIA SORENTO EX) GO OUT APPROXIMATELY EVERY 3-4 MONTHS. I HAVE HAD TO REPLACE THEM AT LEAST 12 TIMES SINCE I GOT THE VEHICLE IN 2005. I HAVE HAD THE BULBS REPLACED BY THE DEALER 3 TIMES JUST TO MAKE SURE THAT IT WAS DONE CORRECTLY AND WITH THE KIA PARTS AND THEY STILL BLEW OUT. I HAVE REPORTED THIS PROBLEM TO KIA 4 TIMES. THIS IS A DANGEROUS SITUATION TO BE PUT IN AND I AM REQUIRED TO DRIVE QUITE OFTEN AT NIGHT. SEVERAL TIMES I WAS DRIVING AND SUDDENLY MY HEADLIGHTS OR BRAKELIGHTS WENT OUT WHILE I WAS ON THE HIGHWAY WHICH IS ALSO DANGEROUS AND INCONVENIENT. I FEEL THAT SOMETHING SHOULD BE DONE ABOUT THIS PROBLEM, BASED ON MY RESEARCH AND TAKING TO THE KIA DEALER IT IS A COMMON AND WELL KNOWN PROBLEM WITH 2003 KIA SORENTOS THAT THE HEADLIGHTS AND BRAKELIGHTS GO OUT ALL THE TIME. *TR
OVERHEATING , THE OVERFLOW AND FILLER TANK CRACKING OPEN ON THE BOTTOM OUT OF SIGHT . CAUSED ME TO REPLACE THE WATERPUMP AND THERMOSTAT BEFORE BEING ABLE TO FIND THE PROBLEM AND LEFT MYSELF AND FAMILY STRANDED. TOOK TO DEALER WHO FOUND THE CRACK AFTER CHECKING AND STATED THEY NATIONWIDE THEY HAD TO REPLACE OVER A HALF A MILLION TANKS ON THESE VEHICLES AT $200.PLUS PER JOB NOT TO MENTION THE COST OF CREATED PROBLEMS FROM THE OVERHEAT THEY ARE TALKING ABOUT MULTI MILLIONS OF LOSS TO CONSUMERS . *TR
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING BETWEEN 35-40 MPH, THE MOTOR IN THE COOLING FAN FAILED. THE MOTOR WAS ATTEMPTING TO TURN OVER; HOWEVER, IT COULD NOT BECAUSE THE FUSE IN THE FUSE BOX DID NOT BLOW OUT AS IT SHOULD. THE WIRE FROM THE TERMINAL BLOCKER MELTED INTO THE FUSE BOX. THIS CAUSED THE WIRES TO BURN AND THE PASSENGER COMPARTMENT BECAME ENGULFED IN SMOKE. THE VEHICLE WAS DRIVEN HOME AND DID NOT CATCH ON FIRE. THE VEHICLE HAS TWO SAFETY FEATURES, ONE IN THE TERMINAL BLOCK AND THE OTHER IN THE FUSE BOX, BUT THEY DID NOT WORK. THE CONTACT CALLED KIA AND WAS INFORMED THAT THE WARRANTY ENDED AT 60,000 MILES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE PLACING FUEL INTO THE VEHICLE, THE FUEL SPEWED BACK OUT FROM THE GAS PUMP. THE CONTACT STATED THAT IT WOULD TAKE TEN MINUTES TO PLACE $20 WORTH OF GAS INTO THE VEHICLE. HE HAD TO PLACE SMALL QUANTITIES OF FUEL INTO THE VEHICLE AT A TIME TO PREVENT IT FROM SPEWING BACK OUT. AN INDEPENDENT MECHANIC REPLACED THE FUEL TANK PRESSURE RELIEF VALVE AT THE COST OF $191; HOWEVER, THE FAILURE PERSISTS. THE MANUFACTURER WAS UNABLE TO PROVIDE ANY ASSISTANCE . THE FAILURE MILEAGE WAS 82,000 AND CURRENT MILEAGE WAS 85,000. UPDATED 10/16/08 *BF UPDATED 10/20/08.*JB
ENGINE COOLANT LEAKING. CAR PARKED IN GARAGE AT 66,000 MILES. WON'T HOLD COOLANT IS LEAKING AT HEATED COIL. I HAVE TAKEN THIS KIA TO THE DEALERSHIP AND HAVE NOT RECEIVED THE SOURCE OF THE PROBLEM YET. I SAW AND READ THE MANY COMPLAINTS AND SIMILAR PROBLEM WITH THE KIA SORENTO COOLING SYSTEM. THAT IS WHY I AM ENTERING ANOTHER COMPLAINT TO HELP GET SOMETHING DONE. WITH EVERY VEHICLE THERE WILL BE PROBLEMS. HOWEVER, THIS SORENTO SEEMS TO HAVE A TON OF ENGINE COOLANT PROBLEMS. THE ONLY RECALL I HAVE ON THIS 2003 KIA SORENTO IS A FUEL ASSEMBLY ISSUE. I WOULD LOVE TO RECEIVE A LIST OF ANY AND ALL RECALLS. HOPEFULLY ADD THE ENGINE COOLING SYSTEM TO IT. *TR
ENGINE LIGHT CAME ON BACK IN FEBRUARY AND HAD IT TO TWO DIFFERENT MECHANIC SHOPS WHICH REPLACED SPARK PLUGS AND ONE COIL PACK. ENGINE LIGHT STILL ON SO I TOOK TO KIA DEALER AND THEY REPLACED SPARK PLUGS WITH PLATNIUM ONES AND REPLACED OTHER 2 COIL PACKS. VEHICLE HAS BEEN BACK TO DEALER SEVERAL TIMES FOR THE PAST SEVERAL MONTHS FOR CHECK ENGINE LIGHT REPLACING INTAKE MANIFOLD DUE TO RECALL BUT LIGHT CAME BACK ON AND THEY HAVE HAD MY VEHICLE MOST RECENTLY FOR THE PAST 4 WEEKS. I WENT TO PICK IT UP YESTERDAY AS THEY SAID THEY HAD TO REPLACE THE CYLINDER HEADS WITH RECONDITIONED ONES AND ALL GASKETS AND SEALS. AS I STARTED TO LEAVE THE DEALERSHIP LIGHT CAME BACK ON AND VEHICLE IS THERE AGAIN. OBVIOUSLY MECHANICS AT DEALERS DON'T KNOW WHAT'S CAUSING THESE PROBLEMS AND CANNOT FIX THEM. I FEEL THAT KIA SHOULD BUY EVERYONE OUT OF THEIR SORENTOS PLUS GIVE THEM THE VALUE OF THE VEHICLE (WITHOUT DEDUCTING FOR PROBLEMS) PLUS A 15% COMPENSATION FOR PUTTING THE CUSTOMERS THROUGH THIS OR MAYBE PUT A BRAND NEW ENGINE IN VEHICLE. A NEW ENGINE OR REMANUFACTURED ENGINE WAS REPLACED IN THIS VEHICLE BACK IN AUGUST, 2006. I ORIGINALLY PUT MY DATE DOWN AS MARCH, BUT LOOKING BACK, THIS HAS BEEN GOING ON SINCE FEBRUARY!! THIS IS THE SECOND COMPLAINT I AM FILING. *TR
CHECK ENGINE LIGHT KEEPS COMING ON. HAD INTAKE MANIFOLD VALVE REPLACED PER KIA, NEW SPARK PLUGS, CORE COVERS AND NEW VALVES PLUS HEADS WERE SENT OUT. VEHICLE HAS BEEN BACK AND FORTH TO DEALER FOR PAST MONTH AND A HALF BUT HAS BEEN THERE ENTIRELY FOR THE PAST 2 WEEKS. VERY FRUSTRATING AS KIA WILL NOT PROVIDE A RENTAL BUT AFTER SOME DISCUSSION WITH SERVICE AT DEALER, THEY HAVE PUT ME IN A RENTAL. DEALER HAS BEEN ON PHONE WITH KIA AND STILL CANNOT COME UP WITH A SOLUTION. *TR
WHILE DRIVING THE SORENTO TO HIS GIRLFRIENDS HOUSE MY SON NOTICED THAT THE TEMPERATURE GAGE WAS HIGHER THAN NORMAL. HE WASN'T TO FAR FROM TOWN SO HE CALLED AND I TOLD HIM TO GET SOME 50/50 ANTIFREEZE TO PUT IN THE RESERVOIR. HE DID THIS AND HAD NO MORE PROBLEMS UNTIL THE NEXT DAY ON HIS WAY HOME. HIS GIRL LIVES ABOUT 20 MILES FROM US. ABOUT HALFWAY HOME THE VEHICLE JUST DIED. HAD THE VEHICLE TOWED TO KIA DEALERSHIP AND WAS TOLD THAT THE ENGINE NEEDED TO BE REPLACED. NO WARNING LIGHTS OR GAUGES IDENTIFIED ANYTHING WRONG. WAS ALSO TOLD THAT ENGINE WAS DRIVEN WHILE EXCESSIVELY HOT. NOT BECAUSE A WARNING LIGHT OR GAUGE TOLD US SO! IF ALL OF THIS COST TO US IS DUE TO A SMALL PIECE OF PLASTIC SOMEONE NEEDS TO TAKE KIA OUT TO THE WOODSHED. "THE CONTACT STATED THAT THE COOLANT TANK WAS CRACKED AND ALL OF THE COOLANT LEAKS OUT THE VEHICLE. WHEN THIS OCCURS, THE TEMPERATURE SENSOR STOPS WORKING. WHILE DRIVING 65 MPH, THE VEHICLE OVERHEATS WITHOUT THE CONTACTS KNOWLEDGE; THEREFORE, HE CONTINUES TO DRIVE UNTIL IT FAILS. THE DEALER DID NOT WANT TO REPAIR THE VEHICLE BECAUSE OF THE ENGINE FAILURE AND NO RECORDING OF PRIOR MAINTENANCE. THE FAILURE MILEAGE WAS 67,000. *TR
TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT THE COOLANT TANK WAS CRACKED AND ALL OF THE COOLANT LEAKS OUT THE VEHICLE. WHEN THIS OCCURS, THE TEMPERATURE SENSOR STOPS WORKING. WHILE DRIVING 65 MPH, THE VEHICLE OVERHEATS WITHOUT THE CONTACT'S KNOWLEDGE; THEREFORE, HE CONTINUES TO DRIVE UNTIL IT FAILS. THE DEALER DID NOT WANT TO REPAIR THE VEHICLE BECAUSE OF THE ENGINE FAILURE. THE FAILURE MILEAGE WAS 71,000.
2003 KIA SORENTO. GAS TANK WILL NOT FILL AND WHEN ATTEMPTING TO FILL THE CAR WILL SPEW GAS ONTO THE CONSUMER AND ALL OVER THE CAR AND SURROUNDING AREA CREATING A POTENTIAL FIRE HAZARD. ACCORDING TO KIA I HAVE TO REPLACE THE ENTIRE GAS TANK ASSEMBLY BECAUSE IT'S DEFECTIVE. FOR NOW I HAVE TO PUMP THE GAS IN EXTREMELY SLOWLY AND IT TAKES APPROXIMATELY 12 TIMES LONGER THAN NORMAL. *TR
TL*THE CONTACT OWNS A 2003 KIA SORRENTO. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT INSPECTED THE VEHICLE AND NOTICE THE COOLANT WAS LOW. APPROXIMATELY A WEEK LATER HE INSPECTED THE VEHICLE AGAIN NOTICED THAT THERE WAS A CRACK IN THE RESERVOIR TANK. HE REPLACED THE RESERVOIR TANK. AS OF APRIL 15, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. IN ADDITION, THE DRIVER SIDE HEADLIGHTS, TAIL LIGHTS AND BRAKE LIGHTS FAILED INTERMITTENTLY. AS OF APRIL 15, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE FOR THIS FAILURE. THE CONTACT FELT THAT THE ELECTRICAL SYSTEM CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 72,000 AND CURRENT MILEAGE WAS 76,000.
SAME THING ENGINE LIGHT COMES ON I PULL OVER TANK CRACKED , ENGINE RUINED, KIA TOLD ME THEY DON'T CARE AND WON'T HELP. ENGINE FAILURE DUE TO MANUFACTURER DEFECT CAR HAD 110 K ON IT, BUT THEY KNEW ABOUT THE TANK AND THE ENGINE CONCERNS, KIA SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS, $4,000 LATER I HAVE A CAR THAT SHOULD NEVER HAD BROKEN. *TR
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THEY WOULD HAVE TO DISASSEMBLE THE ENGINE AT THE COST OF $861. THE DEALER REPLACED THE HEAD GASKETS, WATER PUMP ASSEMBLY, AND THE COOLANT TANK RESERVOIR. THE TOTAL REPAIR COST WAS $1,691. AFTER RETURNING HOME, THE CONTACT HAD TO TAKE THE VEHICLE TO HIS LOCAL DEALER TWO WEEKS LATER AND THEY STATED THAT THEY WOULD HAVE TO DISASSEMBLE THE ENGINE IN ORDER TO LOCATE THE FAILURE. THE DEALER IDENTIFIED WARPED CYLINDERS AS BEING THE FAILURE COMPONENT, AND THE HEAD GASKETS, PUMP ASSEMBLY, AND THE COOLANT TANK RESERVOIR WERE REPLACED AGAIN. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED. THE FAILURE MILEAGE WAS 66,400 AND CURRENT MILEAGE IS 66,800. THE COOLANT RESERVOIR LEAKED WHICH CAUSED THE VEHICLE TO OVERHEAT. UPDATED 05/13/08. *JB
SECOND OCCURRENCE IN LESS THAN 900 MILES, THIRD OCCURRENCE OVERALL, OF THE CRANKSHAFT PULLEY BOLT COMING LOOSE. LOSE OF POWER STEERING OCCURS WHEN BELTS COME LOOSE. *TR
AIR BAG LIGHT KEEPS COMING ON. KIA FIXED THIS ISSUE AT LEAST 5 TIMES NOW THE LIGHT IS BACK ON AND THEY WILL NOT REPAIR BECAUSE I AM OUT OF WARRANTY. IF AIR BAG LIGHT IS ON AIR BAGS WILL NOT DEPLOY AT TIME OF IMPACT I HAVE 3 SMALL CHILDREN. THEY HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE. *TR
1. ENGINE STARTED KNOCKING ( MILEAGE 68,000 ) 2. ENGINE SHUT DOWN AND WOULD NOT RESTART 3. A MECHANIC CHECKED AND FOUND THE HARMONIC BALANCER WAS LOOSE ON THE CRANKSHAFT. IN THE ATTEMPT TO REMOVE THE HARMONIC BALANCER, THE MOUNTING BOLT BROKE OFF FLUSH WITH THE CRANK SHAFT AND APPEARS TO HAVE BEEN CROSS THREADED FROM THE FACTORY. THE HARMONIC BALANCER WAS NOT PULLED ALL THE WAY UP CAUSING THE FAILURE. DUE TO THE HARDNESS OF THE MOUNTING BOLT AND THE CRANK SHAFT, REMOVAL OF THE BROKEN BOLT IS IMPOSSIBLE. THE ENGINE WILL NEED AN OVERHAUL TO REPAIR THE PROBLEM AND OF COURSE THE WARRANTY HAS JUST EXPIRED. ( PLEASE ADVISE ). *TR
WHILE DRIVING MY 2003 KIA SORENTO ON AUGUST 14, 2007, THE ENGINE BEGAN TO MAKE NOISES, LOOSE POWER AND SLOW DOWN RAPIDLY. TWO BELTS POPPED COMPLETELY OFF AND THE CAR LOST ALL ITS POWER AND SHUT DOWN COMPLETELY. I TOWED THE CAR TO THE KIA DEALER AT ARBOR PLACE IN DOUGLASVILLE, GEORGIA FOR REPAIRS. THE DEALER INFORMED ME THAT THE CRANKSHAFT BOLT WAS BROKEN AND DID DAMAGE THE CRANKSHAFT PULLEY AND SPROCKET. THE DEALER MADE THE REPAIRS BUT AFTER DRIVING THE CAR A FEW DAYS LATER ON AUGUST 22, 2007 IT BEGAN LOOSING POWER AGAIN. I TURNED OFF THE VEHICLE FOR APPROXIMATELY 10 MINUTES AND TRIED TO START IT UP AGAIN BUT IT WOULD NOT START AT ALL. I AGAIN TOWED IT TO THE KIA DEALERSHIP AT ARBOR PLACE. IN SHORT, THEY SAID THAT THE CAR WAS DUMPING GASOLINE INTO THE CYLINDERS AND THAT WHEN THEY TEST DROVE IT, THE CAR LOOSES GASOLINE RAPIDLY. THE CAR CLEARLY HAS MAJOR MANUFACTURER DEFECTS THAT SHOULD BE FIXED BY KIA AT NO COST TO ME. *TR
LIKE MANY 2003 KIA SORENTO OWNERS THE OVERFLOW TANK IN MINE DEVELOPED A CRACK IN THE BOTTOM THAT IS ONLY VISIBLE WHEN IT IS PRESSURIZED. ALTHOUGH KIA KNOWS THERE IS A PROBLEM WITH THE OVERFLOW TANK IN MOST IF NOT ALL 2003 KIA SORENTO'S AND HAS SENT OUT A TSB TO THEIR MECHANICS OVER HOW TO REPLACE IT. AS SOON AS MY CAR HAD OVERHEATED DUE TO THE LEAK, I HAD TO PAY AROUND $100 TO BUY A NEW TANK FROM THE NEAREST DEALERSHIP BUT ALAS AFTER OVER HEATING MY CAR DEVELOPED MORE PROBLEMS AND ENGINE HAVING TO BE THROWN OUT. THIS HAS COST ME OVER $4300 IN REPAIRS SO FAR, AND HAVE NOT BEEN ABLE TO DRIVE THE CAR I AM STILL MAKING MONTHLY PAYMENTS ON IN NINE MONTHS. NONE OF WHICH ARE COVERED TO THE WARRANTY DUE TO THEIR "10 YEAR 100,000 MILE" POWERTRAIN WARRANTY NOT BEING TRANSFERABLE TO THOSE WHO BUY THE CAR USED. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2003 Kia Sorento → · Every Sorento year → · How the figures are calculated →