Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
I RECEIVED A SAFETY RECALL NOTICE N28/NHTSA 13V-234 FOR THE TRANSMISSION OIL COOLER TUBE IN OCT. 2013. 5 MONTHS LATER I'M STILL BEING TOLD BY MY DEALER THAT I'M ON A WAITING LIST TO HAVE THIS TAKEN CARE OF. I DON'T KNOW WHAT THE NHTSA'S DEFINITION OF REMEDYING THIS DEFECT WITHIN A REASONABLE TIME IS, HOWEVER, 5 MONTHS DEFINITELY SEEMS EXCESSIVE TO ME FOR A RECALL THAT STATES "THE LOSS OF TRANSMISSION FUNCTION MAY INCREASE THE RISK OF A CRASH". *TR
WENT TO THE DEALERSHIP TO HAVE THIS RECALL SERVICE PERFORMED. WAS TOLD THERE WERE NO PARTS AVAILABLE, THAT I WOULD BE PUT ON A VERY LONG LIST OF CUSTOMERS WAITING FOR A PART TO ARRIVE. THIS DEALERSHIP ONLY GETS 1 PART EVERY 2 WEEKS. THERE ARE HUNDREDS OF NAMES ON THE LIST PRIOR TO MINE. HOW CAN THIS BE ACCEPTABLE? *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGER. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED BY THE MANUFACTURER AND DEALER THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
RECEIVED NOTIFICATION FROM CHRYSLERSAFETY RECALL N28/NHTSA 13V-234 NOTIFICATION REPORTS TRANSMISSION OIL COOLER TUBE CAN CAN WEAR AND LEAK AND CAUSE A FIRE-NOTICE WAS OCTOBER 2013-HAVE CONTACTED ZAPPONE CHRYSLER IN CLIFTON PARK, NY & CHRYSLER HOT LINE REPEATEDLY TO HAVE THIS CORRECTED-TODAY THE DEALER AGAIN TOLD ME SORRY WE GET ABOUT ONE KIT EVERY 2 WEEKS FROM CHRYSLER. IF CHRYSLER CANNOT REPAIR IMMEDIATELY I WOULD WANT THEM TO TAKE THE VEHICLE BACK & REFUND OUR PAYMENT. *TR
WENT TO DEALERSHIP TO HAVE THIS ISSUE FIXED AND WAS TOLD THEY DID NOT HAVE THE PART TO FIX THE PROBLEM. NOT ONLY DID THEY NOT HAVE THE PART BUT CHRYSLER ALLOWED THEM TO ORDER ONE PART EVERY 14 DAYS! THIS MEANS THEY ARE FIXING 2 JEEPS A MONTH! I LIVE IN VA BEACH WHERE THERE IS AN ABUNDANCE OF JEEP VEHICLES AND SEVERAL LARGE JEEP DEALERSHIPS. HOW ON EARTH CAN YOU EXPECT TO HAVE THE ISSUE CORRECTED WHEN THERE ARE ONLY 2 VEHICLES BEING REPAIRED MONTHLY! I COULDN'T BELIEVE THIS FOOLISHNESS AND HAD TO CONTACT CHRYSLER MYSELF. BILL CONFIRMED THEY ARE ONLY ALLOWING DEALERSHIPS 1 PART EVERY 14 DAYS. WHY YOU ASK? BECAUSE THEY DO NOT WANT TO RUN OUT OF STOCK! THEY ARE FAILING TO MAKE THE PARTS AVAILABLE BECAUSE THEY DO NOT WANT TO RUN OUT OF STOCK! REALLY? WE ARE DRIVING THESE VEHICLES THAT COST NEARLY $40,000! AND ENDANGERING OUR LIVES BECAUSE THEY DON'T WANT TO DEPLETE THEIR STOCK. ARE THEY MAKING THE PARTS IN SOMEBODY'S BASEMENT?! IF I GET IN AN ACCIDENT AS A RESULT OF THIS COMPLETE INCOMPETENCE CHRYSLER WILL BE HELD RESPONSIBLE. FYI! RIDICULOUS!!!!! *TR
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE CONSUMER STATED IT HAS BEEN OVER 6 MONTHS. *JB
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) IN JANUARY 2014. THE CONTACT STATED THAT SHE CONTACTED THE DEALER TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
RECEIVED SAFETY RECALL NOTICE N28 / NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE WHICH AFFECTS SOME 2012 AND 2013 JEEP WRANGLER VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. I CONTACTED OUR JEEP DEALER RIGHT AWAY AND THE RESPONSE I RECEIVED FROM THEM WAS THERE IS A NATIONAL BACKORDER ON THE PART IN QUESTION AND GET 1 PART EVERY 2 WEEKS. THEY HAVE FIXED 14 VEHICLES! WE ARE NUMBER 45 ON THE LIST. 2015 FOR REPLACEMENT WHEN AND IF THEY GET THE PART - THIS IS NOT ACCEPTABLE. HOW CAN THEY DO A RECALL WITHOUT SUFFICIENT PARTS AVAILABLE?
THIS WEBSITE SYSTEM DOES NOT SEEM PARTICULARLY WELL-SUITED FOR THIS FEEDBACK. I HAVE RECEIVED REPEATED RECALL NOTICES FROM CHRYSLER REGARDING THE TRANSMISSION COOLER TUBE. NHTSA 13V-234. ON THOSE FORMS, IT REQUESTS THAT WE LOG ONTO SAFERCAR.GOV IF THE DEALER FAILS TO REPAIR THE DEFECT WITHIN A REASONABLE TIME. I CANNOT FIND ANY PLACE TO REGISTER THAT COMPLAINT EXCEPT HERE. I HAVE RECEIVED A SERIES OF HARCOPY MAILINGS BETWEEN PERHAPS SEPTEMBER 2013 AND CURRENT (MAR 2014). THEY SUGGEST I CALL A LOCAL JEEP DEALER TO SCHEDULE A REPAIR. EACH TIME I CALL THE SERVICE DEPARTMENT OF THE LOCAL JEEP DEALER, I GET A DIFFERENT RESPONSE, SUCH AS "WE ONLY HAVE ENOUGH PARTS TO REPAIR VEHICLES ON THE EAST COAST FIRST. WE WILL EVENTUALLY CALL YOU WHEN WE HAVE PARTS AVAILABLE TO REPAIR YOURS IN COLORADO" THE NEXT TIME, THE DEALER SAID THEY STILL DON'T HAVE PARTS, AND THAT I MUST JUST KEEP CALLING BACK EVERY WEEK OR SO TO SEE WHEN THEY ARRIVE. THE THIRD TIME I CALLED THEY ASSURED ME THAT JEEP WILL CALL ME AS SOON AS THEY ARE AVAILABLE. THE FOURTH TIME THE LOCAL DEALER SAID THEY HAD NO MECHANISM TO CONTACT ME WHEN PARTS BECOME AVAILABLE, AND THE BURDEN WAS INDEED ON ME TO KEEP CALLING. WHAT A STUPID SYSTEM. MY DAUGHTER ALSO HAS A JEEP (A 2003 GCHEROKEE). SHE HAS UNDERGONE SIMILAR HASSLES WITH PARTS NOT BEING AVAILABLE FOR MORE THAN A YEAR FOR A RECALL. EACH TIME SHE CALLS IT IS A DIFFERENT STORY. I DON'T KNOW WHAT THE NHTSA BELIEVES IS A "REASONABLE TIME". BUT IT SEEMS STUPID TO KEEP MAILING ME H
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN ) HAD EXCEEDED A REASONABLE TIME FOR REPAIR THE CONTACT RECEIVED THE NOTIFICATION SIX MONTHS PRIOR. THE MANUFACTURER ADVISED THE CONTACT THAT THE TUBE COOLER WAS ON RESTRICTION AND THE DEALER PLACED THE CONTACT ON AN INDEFINITE WAITING LIST. THE VEHICLE DID NOT EXPERIENCE A FAILURE. *TR
TL- THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER ADVISED THAT PART WAS NOT AVAILABLE TO COMPLETE THE REQUIRED REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE ESTIMATED DATE FOR WHEN THE CONTACT?S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DYD *TR
RECEIVED SAFETY RECALL NOTICE N28 / NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE WHICH AFFECTS SOME 2012 AND 2013 JEEP WRANGLER VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. I CONTACTED OUR JEEP DEALER RIGHT AWAY AND THE RESPONSE I RECEIVED FROM THEM WAS THERE IS A NATIONAL BACKORDER ON THE PART IN QUESTION AND THEY HAVE NO IDEA WHEN IT WILL BE AVAILABLE. I HAD THEM PLACE ME ON A LIST THAT EXTENDED INTO 2015 FOR REPLACEMENT WHEN AND IF THEY GET THE PART. *TR
WHILE DRIVING FROM OLYMPIA WA. TO MARYSVILLE WA. I TURNED ON THE VEHICLE DEFROSTER AND MY WINDSHIELD CRACKED. THERE IS A SMALL ROCK IMPACT TOWARD THE BOTTOM OF THE WINDSHIELD AND THE CRACK EXTENDS FROM THERE. THE NEAREST DEALERSHIP IS TRYING TO SELL ME A $650.00 OR MORE REPLACEMENT WINDSHIELD WHICH WILL NOT CRACK AND THE CHRYSLER CORP WILL NOT RETURN E-MAILS OR ASSIST OVER THE PHONE. I BELIEVE THEY ARE USING SUBSTANDARD WINDSHIELDS WHICH WILL CRACK UPON FIRST IMPACT WHERE OTHER VEHICLES WILL NOT. IT POSES AS A SAFETY ISSUE LIMITING VISIBILITY DUE TO NOT BEING ABLE TO RUN MY DEFROSTER. WHEN THE DEFROSTER IS RUN THE CRACK EXPANDS. BEING IN THE MILITARY I PERSONALLY CAN NOT AFFORD TO REPLACE MY WINDSHIELD EVERY TIME SOMETHING BOUNCES OFF OF IT. *TR
SITTING IN VEHICLE AND HEARD A LOUD POP FROM FRONT WINDSHIELD. NOTICED A CRACK NEAR BOTTOM OF FRONT WINDSHIELD WHICH CONTINUED TO GROW IN LENGTH. VEHICLE WAS IN PARK AND NOT MOVING AT TIME OF OCCURRENCE. HEAT WAS ON IN THE VEHICLE AND IT WAS VERY COLD OUTSIDE. I HAVE READ MULTIPLE COMMENTS IN FORUMS REGARDING THE SAME SITUATION. *TR
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE CONSUMER RECEIVED THE RECALL NOTICE, LAST SUMMER. AS OF FEBRUARY 13, 2014, THE REPAIRS STILL HAVE NOT BE COMPLETED. *JB
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE MANUFACTURER DID NOT HAVE THE PARTS REQUIRED TO COMPLETE THE RECALL REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE DEALER WAS INITIALLY CONTACTED TO SECURE AN APPOINTMENT FOR THE REPAIRS, BUT THE DEALER WAS UNABLE TO PROVIDE A TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
TL-THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE VEHICLE HAVE NOT BEEN SERVICED UNDER THE RECALL BECAUSE THE NEEDED PART WOULD BECOME AVAILABLE UNTIL THIRTY EIGHT WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS
WAS INFORMED IN SEPTEMBER OF A RECALL ON THE TRANSMISSION OIL COOLER TUBE COMING IN CONTACT WITH THE POWER STEERING FLUID RETURN TUBE. CAUSING A LOSS OF FLUID, LOSS OF TRANSMISSION FUNCTION INCREASING THE RISK OF A CRASH. EVERY TIME I CALL THEY SAY THEY HAVE NO PARTS TO FIX THE PROBLEM. IT HAS BEEN MONTHS AND THEY KEEP SAYING THE SAME THING. SAFETY RECALL N28/NHTSA 13V-234. *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN,STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THE CONTACT WAS PLACED ON A WAITING LIST THAT WAS SCHEDULED TO EXCEED TWO YEARS FOR THE REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
RECEIVED A NOTIFICATION THAT THERE WAS A RECALL LIN DEC. 2013. SAFETY RECALL N28/NHTSA 12V-234 TRANSMISSION OIL COOLER TUBE. CALLED DEALER TO SET UP APPT. THEY PUT ME ON A WAITING LIST TELLING ME THEY ONLY RECEIVE 1-2 PARTS A WEEK. CALLED BACK FEB 24, 2014. THEY STILL HAVE NO PARTS. NOW THERE'S NO WAITING LIST NOW. LETTER SAID TO REPORT IT IF IT'S NOT FIXED IN A REASONABLE AMOUNT OF TIME, SO HERE'S THE REPORT. DEALER IS CLEAR LAKE JEEP JUST OUTSIDE OF HOUSTON, TX. *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL-THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS
I RECEIVED A RECALL NOTIFICATION IN SEPTEMBER, 2013 WARNING THAT THE TRANSMISSION OIL COOLER TUBE MAY COME INTO CONTACT WITH THE POWER STEERING FLUID RETURN TUBE, CAUSING A LEAK AND POSSIBLY A FAILURE OR CRASH. THE VEHICLE HAS BEEN TO THE AUTONATION DEALERSHIP ON 116TH AVE. IN BELLEVUE, WA A TOTAL OF THREE TIMES SINCE SEPTEMBER 2013 TO ADDRESS THIS ISSUE. IT IS NOW ALMOST MARCH 2014 AND IT STILL HAS NOT BEEN FIXED. THEY ARE PLACING ALL THE BLAME ON CHRYSLER FOR NOT BEING ABLE TO SUPPLY THE PARTS. I CALLED CHRYSLER THIS MORNING TO CONFIRM THE INSANE WAITING TIME FOR THE PARTS TO REMEDY THE RECALL. THE IDEA THAT IT TAKES IN EXCESS OF 5 MONTHS JUST TO GET PARTS FOR A SERIOUS RECALL ISSUE IS PREPOSTEROUS, AND THE LACK OF ACTION NEGLIGIBLE. *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED BY THE DEALER THAT THEY WERE ONLY RECEIVING ONE RECALL PART EVERY TEN DAYS. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09-04-14 *BF
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT DEALERS WERE RECEIVING ONE PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED BY THE DEALER THAT THEY ONLY RECEIVED THE REMEDY KIT ONCE EVERY FOURTEEN DAYS. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE FOR THE CONTACT TO HAVE THE DEFECT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THERE IS A POWER TRAIN RECALL ON MY JEEP. THE DEALERSHIP CANT GET THE PART IN. WE GOT THE NOTICE IN THE SUMMER. HOW LONG DO THEY HAVE TO FIX THIS, AND WHAT STEPS CAN I TAKE NOW? MY CAR IS IN THE SHOP NOW FOR ANOTHER PROBLEM WITH THE ELECTRICAL SYSTEM THAT THERE IS A SERVICE BULLETIN FOR. I ASKED THE SERVICE PERSON WHAT WOULD HAPPEN IF THE PART IN QUESTION BROKE BEFORE IT WAS AVAILABLE AND SHE TOLD ME THAT CHRYSLER TOLD THE DEALERSHIPS TO "PUT A BANDAID ON IT"?? MY CHILD DRIVES THIS JEEP! *TR
TL* THE CONTACT OWNS 2013 JEEP WRANGLER SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE RECALL REPAIR HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURE WAS NOT REPLYING TO THE DEALER TO ADVISE OF WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT STATED THAT TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
TL* THE CONTACT OWNS 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HOOD LID RELEASED OPEN INDEPENDENTLY. THE FAILURE RECURRED WHENEVER THE CONTACT WAS DRIVING 55 MPH OR ABOVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500.
IN EARLY JANUARY, I CONTACTED MY LOCAL CHRYSLER DEALER TO INQUIRE ABOUT THE RECALL. AT THAT TIME, I WAS INFORMED THAT ONLY 2 REPLACEMENT PARTS PER MONTHS WERE BEING SHIPPED TO THE DEALERSHIP TO SUPPORT THE RECALL NOTICE. WHEN I CHECKED BACK ON JANUARY 27, I WAS TOLD THAT I AM 28TH ON THE LIST, MEANING I WILL BE WAITING ANOTHER 14 WEEKS FOR MY PART TO BE INSTALLED. AS I UNDERSTAND THE NOTICE, THE POTENTIAL FAILURE OF THE TRANSMISSION MAY INCREASE THE RISK OF A CRASH. HOW MANY CRASHES WILL IT TAKE BEFORE A CLASS ACTION LAWSUIT IS NEEDED TO GAIN VISIBILITY TO THIS OBVIOUS LACK OF ATTENTION BY CHRYSLER? I WOULD EXPECT THE FEDERAL GOVERNMENT IS MONITORING THIS SITUATION, AND WILL ACT ON MY BEHALF TO QUICKLY REMEDY THIS SITUATION. *TR
SAFETY RECALL N28 / NHTSA 13V-234 IN OCTOBER OF 2013, I WAS MAILED THE ABOVE RECALL NOTICE FROM CHRYSLER. I WAS TOLD IN THE MAILING TO CONTACT THE LOCAL DEALERSHIP TO SCHEDULE THE REPAIR. I DID THIS AND WAS TOLD THE PARTS HAD TO BE ORDERED AND WOULD BE A COUPLE OF WEEKS. BY DECEMBER 2013, NO RESPONSE FROM THE DEALERSHIP. IN CONTACTING THE DEALERSHIP AT THAT TIME, THEY HAD NO RECORD OF MY CALL AND MY PARTS HAD NOT BEEN ORDERED. THEY SAID THEY WOULD PUT THE PARTS ON ORDER AGAIN FOR ME AND THAT THE PARTS WOULD BE AVAILABLE MID-JANUARY SINCE CHRYSLER IS RELEASING A LIMITED AMOUNT OF THE RECALLED PARTS EACH WEEK. AS OF FEBRUARY 4TH, 2014, I HAD NOT HEARD BACK FROM THE DEALERSHIP. I CALLED THEM THE MORNING OF THE 4TH AND GOT THIS REPLY. THEY SAID MY PARTS ARE STILL ON ORDER AND THAT CHRYSLER IS STILL ONLY RELEASING A LIMITED AMOUNT OF THE REPLACEMENT PARTS. IT DOES NOT MAKE ANY SENSE TO ME IF A RECALL IS ISSUED AND THE MANUFACTURER SAYS THERE ARE NO PARTS AVAILABLE. THIS IS FRUSTRATING AND I FEEL LIKE I AM GETTING THE "RUN-AROUND". I WOULD APPRECIATE IF THE NHTSA COULD FOLLOW UP ON THIS AND FIND OUT WHAT IS GOING ON. *TR
NO INCIDENT ON THE ROAD AS OCCURRED. I RECEIVED A RECALL NOTICE STATING THERE IS A DEFECT RELATED TO THE TRANSMISSION OIL COOLER TUBE WHICH MAY INCREASE THE RISK OF CRASH. I HAVE CONTACTED THE DEALER (QUIRK) WHERE I PURCHASED MY JEEP (BRAND NEW) ON TWO OCCASIONS. BOTH TIMES THE DEALER STATED THAT THERE IS A LONG WAIT FOR THE PART TO BE ORDERED OR MADE AND WOULD NOT TAKE ACTION TO HELP PROVIDE A SOLUTION TO THIS ISSUE. DEALER HAS STATED THAT CHRYSLER ONLY MAKES ONE PART EVERY TWO WEEKS. I AM NOT INTERESTED IN WAITING FOR A CRASH TO HAPPEN BUT RATHER HAVE MY VEHICLE REPAIRED SAFELY. IS THERE ANY MEASURE VEHICLE OWNERS SUCH AS MYSELF CAN TAKE TO FIX OUR VEHICLES IN A TIMELY MANNER BEFORE SAFETY INCIDENTS OCCUR? THANK YOU FOR YOUR HELP. *TR
VEHICLE RECALL NOTICE WAS TAKEN TO DEALER WHEN RECEIVED, DEALER WAS UNAWARE OF RECALL NOTICE. REPLACEMENT PARTS ARE UNAVAILABLE, DEALER UNSURE AS TO WHEN REPLACEMENT PARTS WILL BECOME AVAILABLE. WHY POST A RECALL NOTICE WHEN PARTS ARE NOT AVAILABLE? *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE UNAVAILABILITY. THERE ARE NO FAILURES AT THIS TIME.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE DEALER AND MANUFACTURER WERE CONTACTED. THE MANUFACTURER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR 10 MONTHS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE PART WOULD NOT BECOME AVAILABLE FOR ANOTHER TWO MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/24/14*LJ THE POWER STEERING LINE WAS REPLACED. UPDATED 02/25/14
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO UNABLE TO GET RECALL REPAIRS DONE ON VEHICLE. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE.
I HAVE A N28 RECALL FOR A TRANSMISSION OIL COOLER TUBE. I HAVE HAD APPOINTMENTS TO HAVE THIS CORRECTED AND THE DEALER NW DODGE ON HWY 290 HOUSTON HAS CANCELLED TELLING ME THEY DON'T HAVE THE PARTS. I UNDERSTAND THE PART IS HARD TO GET. OK SO WHY DO I GET SCHEDULED THEN TOLD THE DAY OFF THAT THEY DON'T HAVE THE PART. CRAZY ..THIS NEEDS ADDRESSED WITH THE JEEP HEAD OFFICE. AND THIS LOCAL DEALER,. *TR
CONSTITUENT IS CONCERNED ABOUT THE LENGTH OF TIME IT IS TAKING TO REPLACE A PART ON HIS 2013 JEEP FREEDOM EDITION DUE TO A SAFETY RECALL FROM CHRYSLER. *SMD RECALL # 13V234000. *JB
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
SAFETY RECALL N28 / NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE. DEALERS (MULTIPLE), ARE UNABLE TO REMEDY WITHIN A REASONABLE TIME. PUT ON LIST ON 10-10-2013 @ FITZPATRICK JEEP ANSONIA, CT TOLD 3 WEEKS,STILL NO PART FROM CHRYSLER. PUT ON LIST ON 1-18-2014 @ WETMORES JEEP NEW MILFORD, CT. TOLD I AM SEVENTEENTH IN LINE FOR THE PART AS CHRYSLER RELEASES ONLY 1 PER WEEK. THIS IS UNACCEBTABLE. THANK YOU. *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THERE ARE NO FAILURES AT THIS TIME.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING) IN MID JANUARY 2014. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO THE DEALER FOR REPAIRS BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING), SHE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
SAFETY RECAL N28 / NHTSA 13V-234 - TRANSMISSION OIL COOLER TUBE, DEALER CANNOT REMEDY THIS DEFECT IN A TIMELY MANNER (MAY TAKE 1 TO 2 YEARS) DUE TO JEEP CORPORATE REQUIREMENTS OF ONLY ONE PART CAN BE ORDERED BY EACH DEALER EVERY 2 WEEKS. I AM ON A WAITING LIST, BUT THEY CANNOT TELL ME WHEN MY PROBLEM WILL BE FIXED. *TR
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) AND THE DEALER FAILED TO DO THE REPAIRS IN A TIMELY MATTER. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING), HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED JUNE 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE FAILURE WAS NOT EXPERIENCED.
WE RECEIVED THE RECALL NOTICE ON 1/9/14 (N28) THAT OUR TRANSMISSION OIL COOLER TUBE NEEDED TO BE REPLACED. I CALLED OUR DEALER TO MAKE AN APPOINTMENT AND BE SURE THAT THE PART WAS AVAILABLE. I HEARD BACK FROM THE DEALER THAT THE REPLACEMENT TUBE WAS ON BACK ORDER, THAT CHRYSLER WAS SENDING THE PARTS TO DEALERS IN BATCHES EVERY THREE WEEKS, THAT I WAS NOW ON A WAITING LIST, AND IT COULD TAKE MONTHS BEFORE I WAS ABLE TO HAVE THE RECALL REPAIR COMPLETED, AS CHRYSLER WAS NOT PROVIDING THE PART TO ITS DEALERS FAST ENOUGH. I WAS TOLD TO CALL BACK EVERY THREE WEEKS TO FIND OUT MY WAIT LIST STATUS. WHEN I ASKED WHAT WOULD HAPPEN IF MY TRANSMISSION WENT OUT BEFORE THE REPAIR, THE GENTLEMAN ON THE PHONE SAID THAT I COULD SUE CHRYSLER! IF THE NHTSA HAS REQUIRED A RECALL BY CHRYSLER, CHRYSLER NEEDS TO MAKE THESE PARTS AVAILABLE QUICKLY AND, IF I JUST RECEIVED THE RECALL NOTICE, HOW CAN THERE BE A WAITING LIST FOR THE PART AT MY DEALER? *TR
I KEEP TAKING MY VEHICLE IN FOR SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE, BUT THE DEALER SAYS THEY DON'T HAVE THE PART, AND TO COME BACK LATER. IT HAS BEEN THREE AND A HALF MONTHS SINCE I RECEIVED THE NOTICE FOR THE RECALL, AND THEY HAVE FAILED TO INFORM ME WHEN THEY HAVE THE PART, AND TO FIX IT. THE DEALER IS: FARRISH DEALERSHIP IN FAIRFAX VIRGINIA. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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