HAVE TRIED FOR 3 WEEKS TO HAVE MY JEEP FIXED BECAUSE OF THE RECALL . I ENTERED 10/1/2014 AS THE INCIDENT DATE BUT DO NOT REMEMBER THE FIRST TIME I WENT TO [XXX]. [XXX] MUNCIE INDIANA KEEPS TELLING ME NO PARTS OR I AM ON THE LIST. ASKED THEM WHERE MY NAME IS ON THE LIST THEY SAY THEY CAN'T TELL ME THAT. HAVE CALLED AND EVEN WENT IN PERSON TO THE SERVICE DEPARTMENT NOTHING. THEY SEEM TO BE GIVING ME THE RUN AROUND. CAN YOU HELP??? CALLED THEM 10/23/2014 TOLD ME TO CHECK BACK IN 2 WEEKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2002 Jeep Liberty complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
WE HAD THE M35 RECALL DONE AT SOUTH POINT CHRYSLER JEEP DODGE IN TULSA OK ON APPROXIMATELY AUGUST 2, 2014. ON SEPTEMBER 18, 2014 MY DAUGHTER WAS INVOLVED IN A HIGHWAY INTERSECTION ACCIDENT WHERE HER CAR SUSTAINED FRONT END DAMAGE SO BAD IT WAS TOTALED. SHE WAS DRIVING APPROXIMATELY 10MPH AND THE OTHER CAR WAS GOING 65MPH. NONE OF THE AIRBAGS DEPLOYED WHEN THE COLLISION HAPPENED. THE OTHER CARS AIRBAGS DEPLOYED. THAT CAR WAS TOTALED ALSO. I HAVE SEVERAL PICTURES OF MY DAUGHTERS CAR IMMEDIATELY AFTER THE COLLISION. THE POLICE, FIRE DEPARTMENT AND OKLAHOMA HIGHWAY PATROL ALL WERE SURPRISED HER AIRBAGS DID NOT DEPLOY. SUBSEQUENTLY SHE HAS SUSTAINED A CONCUSSION AND IS HAVING TO HAVE SEVERAL MRIS AND CT SCANS DUE TO THE CAR ACCIDENT. I WOULD LIKE TO KNOW WHY HER AIRBAGS DID NOT DEPLOY AT IMPACT. I THOUGHT THIS RECALL WAS SUPPOSE TO TAKE CAR OF AIRBAGS FROM DEPLOYING INADVERTENTLY BUT DIDN'T THINK IT WOULD CAUSE THEM TO NOT FUNCTION AT ALL. ..UPDATED 07-08-15 *BF *TR *JS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE PROBLEM OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE REAR HATCH MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,986. UPDATED 11/24/14*LJ *JS
DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.
DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I TOOK MY SAFETY RECALL NOTICE N46 TO CAROLINA CHRYSLER, DODGE, JEEP IN ELIZABETH CITY ON 5/13/14 AND WAS ADVISED THAT PARTS WERE NOT AVAILABLE. I RECEIVED ANOTHER RECALL NOTICE N46 AND TOOK IT BACK TO CAROLINA CHRYSLER, DODGE, JEEP IN ELIZABETH CITY, NC ON 9/29/14. I WAS TOLD THEY HAD THE PART BUT NOT THE HARDWARE TO PUT IT ON AND THEY WOULD CALL ME WHEN THEY GOT EVERYTHING. I HAVE NOT HEARD FROM ANYONE THERE AS OF THIS DATE. *TR
THE FRONT DRIVE SHAFT AND DIFFERENTIAL ASSEMBLY LOCKED UP CAUSING THE CAR TO SHAKE VIOLENTLY AND SMOKE FROM OIL COMING FROM THE BUSTED SEAL . LUCKILY THE DRIVER WAS ABLE TO STOP IMMEDIATELY ON A BUSY INTERSTATE. THIS IS VERY UNCOMMON ACCORDING TO 2 DEALERS AND 3 REPAIR GARAGES, OBVIOUSLY A DEFECTIVE PART. THERE HAD BEEN NO LEAKAGE IN THE PAST 2 MONTHS OR SHAKING/SWAYING WHEN DRIVING AT ANY SPEED CHECKED AND THERE HAS BEEN A BACK ORDER ON THIS PART FROM DODGE FOR THE PAST 3-4 MONTHS SO THERE SEEMS TO BE A PROBLEM. WE WERE LUCKY THIS DEFECTIVE PART DID NOT CAUSE A TERRIBLE ACCIDENT I CALLED CHRYSLER THEY SAID THIS HAS NOT BEEN RECALLED, BUT REITERATED THIS WAS VERY UNCOMMON. *TR
ALL LIGHTS (INTERIOR AND EXTERIOR) GO OFF WITHOUT WARNING. THEY COME BACK ON, BUT IT'S PRETTY SCARY WHEN YOU'RE DRIVING AT NIGHT IN TRAFFIC AT 65 MPH. THE ISSUE IS BECOMING MORE FREQUENT - ISN'T TEMPERATURE RELATED (HAPPENS IN WINTER AND SUMMER), CAN HAPPEN SOON AFTER STARTING VEHICLE OR AFTER 60 MINUTES OF DRIVING, IS NOT RELATED TO ROUGH ROAD SURFACE OR CROSSING A RAILROAD CROSSING. HAS BEEN TO JEEP DEALER TWICE - BOTH TIMES DEALER STATED THEY COULDN'T REPEAT THE ISSUE AND SENT THE CAR BACK WITHOUT FIXING IT. IF YOU GOOGLE - 2002 JEEP LIBERTY HEADLIGHT PROBLEMS THIS ISSUE COMES UP FREQUENTLY. YOU'D BE AMAZED. THIS VEHICLE IS DRIVEN DAILY BY MY DAUGHTER. IT HAS NEVER BEEN INVOLVED IN ANY KIND OF AN ACCIDENT. ORIGINALLY, I JUST WANTED IT FIXED - IT SCARES MY DAUGHTER TO DRIVE IT. NOW IT'S SCARING ME. SHOULD THIS VEHICLE BE RECALLED? IT'S BEEN RECALLED FOR A REAR TRAILER HITCH AND HAS NEVER HAD A TRAILER HITCH. NOW, I WANT THE CAR MADE SAFE. CHECK THE WEBSITE, CONTACT JEEP - THIS IS A MORE COMMON PROBLEM THAN YOU MIGHT THINK. THANK YOU FOR LISTENING. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/9/14*CN UPDATED 06/1/2015 *JS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATIONS FOR RECALL NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE FUEL SYSTEM, GASOLINE, STRUCTURE; HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WHILE DRIVING ON A HIGHWAY BOTH MY FRONT AIR BAGS, DRIVER AND PASSENGER SIDE, DEPLOYED. I HAD A RECALL FOR MY AIR BAGS AND WENT TO A DEALERSHIP TO GET IT REPAIRED ABOUT A MONTH AGO. THEN THIS HAPPENS. I'VE CONTACTED THE DEALERSHIP AND THEY ARE STATING THERE IS NOTHING THEY CAN DO. I AM EXTREMELY DISAPPOINTED IN JEEP AND CURRENTLY HAVE NO CAR DUE TO THE LACK OF CARE OF CHRYSLER. *TR
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT DURING RAIN WEATHER, THE VEHICLE HYDROPLANED WHEN DEPRESSING THE BRAKE PEDAL SLIGHTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR UNDER THE RECALL. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A POP SOUND AND A STICK SEPARATED FROM THE WINDOW. THE CONTACT STATED THAT THE PART THAT CONNECTS TO THE MOTOR INSIDE THE PANEL WAS RIPPED IN HALF. THE CONTACT STATED THAT ALL OF THE WINDOWS FAILED TO OPERATE. THE FAILURE OCCURRED A MONTH AGO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WINDOW MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE OXYGEN SENSOR WAS REPLACED SEVERAL TIMES HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 ( FUEL SYSTEM, GASOLINE , STRUCTURE ). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/29/14*CN
THE ENGINE IS BLOWN BECAUSE THE VALVE ISSUE THAT CHRYSLER IS VERY WELL AWARE OF. REGULAR MAINTENANCE AND PROPER OIL CHANGES TOOK PLACE. THE ENGINE THEY PUT IN THIS VEHICLE IS KNOWN FOR THIS ISSUE. THE VALVE BREAKS OFF AND DESTROYS THE ENGINE. THANKS GUYS. WAY TO OWN UP AND FIX YOUR MISTAKES. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT RECEIVED A SECOND NOTIFICATION HOWEVER THE PART WAS STILL NOT AVAILABLE FOR THE REMEDY. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TRAVELING AT ANY SPEED, THE FRONT END OF THE VEHICLE WOULD VIBRATE SEVERELY AND THE LOWER CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 03V460000 (SUSPENSION) AND 06V288000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM) WAS RECEIVED IN FEBRUARY OF 2014. THE CONTACT STATED THAT THE DEALER AND THE MANUFACTURER WERE CONTACTED ON NUMEROUS OCCASIONS, WHO INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED TIME FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). AFTER CONTACTING THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THERE WAS NO ESTIMATED TIME PROVIDED REGARDING WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE FOR MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/2014*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE RECALL. UPDATED 4/21/15 *JS
WE HAVE BEEN WAITING MONTHS NOW TO REMEDY THIS RECALL FOR A FUEL TANK ISSUE WHERE IT CAN EXPLODE. THIS IS RIDICULOUS. EVERY TIME WE GO THEY ALWAYS SAY THEY DON'T HAVE THE PART. EXPRESSWAY JEEP IN MT VERNON, IN. *TR
THIS WAS MY PRIMARY (AND ONLY) TRANSPORTATION AND THE JEEP RAN AS NORMAL ON 06/19/2014, NO PROBLEMS OR NOISES. I CRANKED IT UP ON THE MORNING OF 06/20/2013 AND THE MOTOR WAS KNOCKING LIKE CRAZY. I TOOK IT TO AN INDEPENDENT REPAIR SHOP AND LET THEM LISTEN TO THE NOISE. I WAS ADVISED THAT 1ST, THE NOISE SOUNDED LIKE THE ROCKER ARM OR BEADS AND THIS IS NOT THE FIRST JEEP LIBERTY THEY HAVE SEEN WITH THIS PROBLEM AND 2ND IT WAS NOT SAFE FOR ME TO BE DRIVING THE JEEP WITH THIS PROBLEM AS THE ENGINE COULD POSSIBLY FAIL CAUSING A CRASH AND 3RD I WILL HAVE TO BUY A NEW MOTOR FOR THIS VEHICLE WHICH IS AROUND $2,000.00 AND UP FOR A REBUILT ENGINE OR $6,000.00 AND UP FOR A NEW ONE. I WAS STILL MAKING PAYMENTS ON THIS VEHICLE AND DIDN'T HAVE THIS TYPE OF $$ JUST LYING AROUND SO IT HAS BEEN SITTING IN MY DRIVEWAY FOR OVER A YEAR. FROM MY RESEARCH ONLINE, THERE ARE NUMEROUS CONSUMERS WHO HAVE HAD THIS SAME ENGINE PROBLEM YET CHRYSLER HAS NOT BEEN MADE TO RECALL THERE ENGINE FOR DEFECTIVE PARTS. ON BEHALF OF JEEP LIBERTY OWNERS THAT HAVE HAD TO FACE THIS HUGE PROBLEM, I AM REQUESTING THAT THIS ISSUE BE RESEARCHED AS SOON AS POSSIBLE!!!! JEEPS ARE NOT BOTTOM LINE VEHICLES AS MOST PEOPLE KNOW. I PERSONALLY PAID $30,000.00 FOR THIS VEHICLE AND AM FURIOUS AT THE LACK OF RESPONSE OR SENSE OF URGENCY BY CHRYSLER TO RESOLVE THIS AND ALL THE OTHER ISSUES WITH THEIR VEHICLES. IF YOU ARE GOING TO CHARGE FOR VEHICLES LIKE THEY ARE 5 STAR VEHICLES, THEN YOU NEED TO SELL A 5 STAR PRODUCT OR GIVE 5 STAR R
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE, AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THERE WAS A RECALL ON THE FRONT AIR BAGS WHERE THEY WOULD DEPLOY AT ANY TIME. I TOOK MY JEEP IN AROUND 6-12 MONTHS BEFORE THE INCIDENT HAPPENED AND GOT THE RECALL FIXED BUT IT STILL WENT OFF. I HAVE A REMOTE STARTER ON IT AND HAD IT RUNNING TO COOL IT OFF BEFORE I GOT IN TO LEAVE. I WAS STANDING NOT EVEN 10 FEET FROM IT AND IT JUST WENT OFF. I JUST WANTED YOU TO BE AWARE OF THE FACT THAT I HAD THE RECALL FIXED AND IT STILL DIDN'T WORK. *TR
DRIVING ALONG BEHIND SEVERAL OTHER VEHICLES, THE WEATHER WAS WARM AND THE ROADWAY WAS DRY. DUE TO A RED LIGHT, VEHICLES AHEAD RAPIDLY SLOWED TO A STOP. I WAS TRAVELING AT ABOUT 30MPH AND APPLIED MY BRAKE PEDAL TO AVOID HITTING THE SLOWLY MOVING VEHICLE AHEAD. MY VEHICLE FAILED TO SLOW DOWN AND I PUMPED THE BRAKES TO NO AVAIL. I TURNED TO THE RIGHT AND CONTINUED TO PUMP THE BRAKE PEDAL. THE BRAKE FINALLY CAUGHT AND THE VEHICLE CAME TO A STOP WITHIN TWO FEET TO THE RIGHT OF THE STOPPED VEHICLE AHEAD. IT RESEMBLED THE FEELING OF ABS ON AN ICY ROAD, BUT ROAD CONDITIONS WERE EXCELLENT AT THE TIME. I HAVE BEEN EXTREMELY CAUTIOUS DRIVING THIS VEHICLE SINCE THE BRAKE FAILURE. THERE IS GOOD BRAKE PEDAL AND THE MASTER CYLINDER IS FILLED WITH BRAKE FLUID. I AM UNCOMFORTABLE DRIVING THIS VEHICLE AND AFTER READING A MULTITUDE OF OTHER MISHAPS BY OTHER 2002 LIBERTY OWNERS, THIS IS A DANGEROUS MALFUNCTION. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE FAILURE WAS NOT REMEDIED. DUE TO THE FAILURE, THE VEHICLE WAS UNABLE TO PASS STATE INSPECTION. THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE AIR BAG LIGHT WAS STILL ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,659.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE REPAIR FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO LOCATE A FAILURE CODE. THE MANUFACTURER WAS MADE WARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 183,000. UPDATED 9/29/14*CN UPDATED 02/25/2015*JS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS ATTEMPTING TO SLOWLY REVERSE OUT OF A PARKING SPACE WHEN I HEARD A REALLY LOUD NOISE AND MY VEHICLE JOLT. I STOPPED AND PLACED THE VEHICLE ON PARK, I GOT OUT OF MY VEHICLE AND CHECK THE OUTSIDE AND UNDER THE VEHICLE AND DID NOT SEE ANYTHING OUT OF THE NORM. HOWEVER, WHEN I AGAIN PUT THE CAR ON DRIVE, THE NOISE BECAME LOUDER AND MY VEHICLE JOLTED. I PROCEEDED TO VERY SLOWLY PARK THE CAR AGAIN AND TURN OFF. WHEN THE TOW TRUCKER DRIVER ARRIVED AND LOOKED AT THE VEHICLE, HE SAID THAT THE BALL JOINT HAD SOMEHOW HAD SEPARATED OR BROKEN OFF FROM ITS CONNECTION. HE SAID THAT IN ORDER TO TOW IT, HE WOULD HAVE TO SLOWLY MOVE IT ONTO HIS TRUCK AND IN DOING SO THE TIRE WILL COME OFF ALL TOGETHER WHICH WOULD CAUSE DAMAGE TO THE FRONT END OF THE VEHICLE. AS HE SAID, THE JEEP TITLED FORWARD AND CRACKED AND BROKE THE FRONT END PLASTIC TIRE COVER. I PROCEEDED TO GET THE VEHICLE TOWED TO MY HOUSE, THEN RESEARCHED RECALLS ON JEEPS AND FOUND OUT THAT MY CAR HAD A RECALLS ON IT. I THEN GOT MY VEHICLE TOWED TO A CHRYSLER/JEEP DEALER IN DOWNEY CA, WHERE WE WHERE TOLD THAT THEY WOULD FIX THE RECALLS BUT WOULD NOT FIX THE DAMAGE ON THE OUTSIDE OF THE VEHICLE. [XXX] THE SERVICE EMPLOYEE, SAID THAT WE SHOULD HAVE TAKEN THE CAR TO A DEALERSHIP SOONER TO GET FIX, I LET HIM KNOW THAT YES I WOULD HAVE IF I HAD KNOWN IT HAD A RECALL. THE DAMAGED THAT HAPPEN TO THE FRONT END OF THE VEHICLE WAS A DIRECT RESULT OF THE BALL JOINT RECALL AND IT SHOULD BE COVERED AND FIX BY THE CHRYSLER/JEEP DEALERSHIP WITH
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE EXTERIOR LIGHTING ON THE VEHICLE FLICKERED AND BECAME INOPERABLE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRYING TO CLOSE THE DRIVER'S SIDE WINDOW, THERE WAS A LOUD NOISE AND THE WINDOW FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER. THE DIAGNOSIS WAS THAT THE WINDOW MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT DID NOT CONFIRM IF THE VIN WAS INCLUDED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL, GASOLINE, STRUCTURE). HOWEVER, THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE. THE DEALER WAS CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO REMEDY THE PROBLEM. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THERE WAS A LOUD BANGING NOISE COMING FROM THE FRONT OF THE VEHICLE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS EXTENSIVE CORROSION AND RUST. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BOTH BALL JOINTS AND THE LOWER CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 12E047000 (SUSPENSION ), 09V119000 (SUSPENSION), 06V288000 (SUSPENSION) AND 03V460000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND COULD NOT PROVIDE AN ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Jeep Liberty → · Every Liberty year → · How the figures are calculated →