COMPLAINT AGAINST CHRYSLER GROUP. RECALL N46/NHTSA 13V-252: RE: "THE FUEL TANK ON YOUR VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE." I HAVE CALLED CHRYSLER GROUP 1 X IN AUGUST 2014 (BEGINNING OF RECALL), NOVEMBER, JANUARY AND 02/16/15. THEY HAVE FAILED TO GET MY PARTS TO THE LOCAL DEALER IN A TIMELY MANNER, THEREFORE PUTTING ME AT RISK OF A REAR END COLLISION IGNITION OF FLAMES. I NEED THESE PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. MY LOCAL DEALER IS ONLY GETTING PARTS AT THE RATE OF 5 PIECES PER WEEK, TO FIX THE MORE THAN HUNDREDS OF THOUSANDS OF CUSTOMERS. THAT IS CHRYSLERS FAULT. NOT THE DEALERS. I WAITED TO SPEAK W/CHRYSLER, ON THE PHONE FOR 1 HOUR & 25 MINUTES ON 02/16/15, TRYING TO GET THIS RESOLVED. IT WAS THE CUSTOMER SERVICE DEPT, FOR THIS PARTICULAR RECALL. I NEVER GOT TO SPEAK W/A LIVE PERSON. THIS IS UNACCEPTABLE. I NEED MY PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/28/15*JB *TR
2002 Jeep Liberty complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR AN UNRELATED REPAIR, THE TECHNICIAN DISCOVERED THAT THE REAR FRAME BOLTS WERE SEVERELY RUSTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS 84,651.
CHRYSLER OF YORK, PA SENT ME A SAFETY RECALL NOTICE ALMOST 2 YEARS AGO. EVERY TIME I CALL THE DEALERSHIP, THE MANAGER STATES THAT THE PART IS ON ORDER AND NOT IN YET. SERIOUSLY, AFTER 2 YEARS. I ALSO TRIED THE 1-800 NUMBER AT THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND HAVE NO SUCCESS WITH HANG UPS AND REPEATED VOICEMAILS. THE RECALL STATES THAT THAT CHRYSLER IS SUPPOSE INSTALL AN ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS. I TRAVEL OFTEN, AND FREQUENTLY TO AREAS WHERE INCLEMENT WEATHER IS THE NORM. I CONSIDER THE RECALL A VERY SERIOUS MATTER THAT WHILE NOT CORRECTED, MAY CAUSE SERIOUS DAMAGE/INJURY. I PRAY THAT I NEVER EXPERIENCE A CRASH, BUT I WOULD HATE TO SEE SOMETHING HAPPEN TO ME OR OTHERS INJURED DUE TO THE POSSIBLITY OF A FUEL LEAKAGE IF THERE WAS A IMPACT TO MY VEHICLE. I WOULD REALLY APPRECIATE SOME IMMEDIATE, PROMPT AND COURTEOUS ASSISTANCE IN HAVING THIS PROBLEM RESOLVED. CHRYSLER DODGE JEEP DEALER HAS NO PROBLEM OVERCHARGING 4 TIMES THE COSTS FOR LABOR AND PARTS AND RESPONDING VERY QUICKLY WHEN THEY ARE MAKING MONEY FROM CONSUMERS, AND I WOULD LIKE TO SEE THEM UTILIZE THAT SAME ATTENTIVENESS WHEN A SITUATION AS SUCH ARISES WHERE THERE IS NO MONEY TO BE SQUEEZED FROM THEIR CUSTOMER, BUT RATHER THEY BE ACCOUNTABLE, STEP UP TO THE PLATE AND FIX WHAT IS WRONG. I CAN BE REACHED AT [XXX] WHICH IS THE HOME NUMBER AND EMAIL IS [XXX]. MY CELL IS [XXX]. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FRE
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVED TWO RECALL NOTICES FROM JEEP IN THE FALL OF 2014 FOR THE DEFECTIVE DESIGN FOR THE GAS TANK LOCATION ON MY JEEP LIBERTY. I SPOKE TO THE LOCAL DEALER LAST FALL AFTER GETTING THE SECOND NOTICE. I KNEW IT WAS A WASTE OF TIME TO CONTACT THEM AFTER ONLY THE FIRST MAILED NOTIFICATION, SINCE I KNEW THERE WOULDN'T BE PARTS AVAILABLE. I SPOKE TO THE DEALER ON A VISIT IN THE FALL AFTER THE SECOND MAILED NOTIFICATION AND THE LOCAL DEALER TOLD ME THE PARTS WOULD NOT BE AVAILABLE FOR QUITE SOME TIME. I LEFT THEM MY NAME AND ASKED THEM TO CONTACT ME IF THE PARTS WERE AVAILABEL. IN JANUARY OF 2015, I CONTACTED THE LOCAL DEALER AGAIN AND THEY CHUCKLED AND TOLD ME THE PARTS WERE NOT AVAILABLE BUT THEY COULD PUT ME ON THE GROWING LIST THEY KEPT AT THE DEALERSHIP. SO I HAD NOT EVEN MADE IT ONTO THE LOCAL DEALER WAITING LIST YET! TO MAKE MATTERS WORSE, I GOT A CALL A WEEK LATER FROM A CHRYSLER WARRANTY CUSTOMER CENTER. I CALLED BACK AFTER THE SECOND CALL AND TOLD THEM THAT THE DEALER HAD LAUGHED AT ME JUST TWO WEEKS BEFORE WHEN I HAD ASKED IF THE PARTS WERE AVAILABLE. IN ADDITION TO THE DEFECTIVE GAS TANK LOCATION, MY JEEP ALSO HAS THE AIR BAGS THAT CAN INADVERTENTLY INFLATE (SUPPOSEDLY WITH A FEW SECONDS OF WARNING IF YOU HAPPEN TO BE LOOKING AT THE DASHBOARD AND NOTICE A WARNING LIGHT). I GOT THAT RECALL FIXED (A VERY LOW COST JUMPER) LAST FALL. I UNDERSTAND THAT NOW MY JEEP MAY ALSO HAVE A DEFECTIVE TRW AIRBAG INFLATOR. I SUSPECT THIS WAS THE ISSUE ALL ALONG BUT CHRYSLER TOOK THE CH
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE WHEN THE VEHICLE WAS TURNED ON AND WOULD DIM WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
TL* THE CONTACT OWNED A 2002 JEEP LIBERTY. WHILE DRIVING 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS DID NOT DEPLOY. PRIOR TO THE CRASH, THE VEHICLE WAS INSPECTED FOR AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE CONTACT WAS UNABLE TO PROVIDE THE FULL DETAILS OF THE NHTSA CAMPAIGN NUMBER. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND MEDICAL ATTENTION WAS REQUIRED FOR FOUR INJURED OCCUPANTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
IN A PARKING LOT, STARTED TO MOVE FORWARD, GRINDING SOUND. DISCOVERED THAT THE RF WHEEL WAS OFF. CHRYSLER DEALER (BEGNAL, KINGSTON NY) DISCOVERED RF LOWER BALL JOINT BROKE -- DAMAGED RF WHEEL, BRAKE HOSE, AXLE SHAFT AND SEAL, LOWER CONTROL ARM, RF SWAY BAR END LINK, AND RF FENDER FLARE. INSPECTED LF BALL JOINT - DISCOVERED IT WAS LOOSE. REMOVED RF LOWER CONTROL ARM AND INSTALLED NEW CONTROL ARM -- INSTALLED NEW RF AND LF BALL JOINTS, INSTALLED NEW RF SWAY BAR END LINK AND RF AXLE SHAFT ASSEMBLY AND SEAL. MOUNTED AND BALANCED ONE TIRE ONTO NEW RF WHEEL AND INSTALLED AND REPLACED RF FENDER. PERFORMED 4 WHEEL ALIGNMENT. JEEP CUSTOMER SERVICE STATES THAT THIS IS NOT A RECALL REPAIR. JUST WEAR AND TEAR TO RECALL REPAIR COMPLETED IN 2006. *TR
I WAS DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ON DOING ABOUT 60 MPH WHEN SUDDENLY THE JEEP LIBERTY STARTED JERKING AND THE RPM NEEDLE ARM AND THE SPEEDOMETER ARM STARTED GOING CRAZY UP AND DOWN. THE LIBERTY STARTED TO SLOW DOWN SO I HAD TO PRESS ON THE GAS PEDAL TO MAINTAIN SPEED. THE SPEEDOMETER QUIT WORKING AND SO DID THE CRUISE CONTROL , THE AUTO DOOR LOCKS ALSO QUIT WORKING. THE MOTOR ALSO STARTED TO DIE WHENEVER I SLOWED DOWN OR COME TO A STOP AT A STOP SIGN OR RED LIGHTS. WHERE ITS DANGEROUS IS WHEN I AM SLOWING DOWN TO MAKE A TURN AND GOING IN TO IT OR HALF WAY IN TO IT THE MOTOR DIES AND I LOSE THE POWER STEERING. IT TAKES ALOT OF STRENGTH TO COMPLETE THE TURN SAFELY. I TOOK THE LIBERTY TO A REPAIR SHOP WHERE THEY HOOKED IT TO A ANALYZE MACHINE. IT SAID THE SPEED SENSOR WAS BAD, I HAD IT REPLACED BUT IT DIDN'T FIX ANYTHING. I TOOK IT TO THE DEALER WHERE I BOUGHT IT, THEY TOLD ME IT COULD BE HUNDREDS OF DOLLARS JUST TO TRY TO FIND OUT WHAT IS WRONG WITH IT. RECENTLY I CHECKED IN THE INTERNET AND SAW THAT THERE ARE HUNDREDS OF OTHER 2002 JEEP LIBERTY OWNERS HAVING THE SAME PROBLEM. SPEEDOMETER QUITS WORKING, MOTOR DIED WHEN YOU SLOWDOWN, AND REPLACING THE SPEED SENSOR DOESN'T FIX ANYTHING. ITS DANGEROUS BECAUSE YOU CAN CRASH WHEN MAKING A TURN AND THE MOTOR DIES AND YOU LOSE YOUR STEERING. I KNOW I HAVE HAD SOME CLOSE CALLS. I HOPE YOU WILL CHECK IN TO THIS PROBLEM. JUST CHECK IN THE INTERNET AND YOU WILL SEE ALOT OF PEOPLE HAVE IT WITH THERE 2002 JEEP LIBERTYS. THAN
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART FOR REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS DRIVING MY VEHICLE DOWN THE HIGHWAY WHEN MY VEHICLE MADE A LOUD POPPING SOUND THAT SOUNDED LIKE IT CAME THROUGH THE STEREO SYSTEM. I NOTICED ALL POWER TO MY CAR WENT OUT. THE RADIO, LIGHTS, DASH, HEADLIGHTS, EVERYTHING SHUT OFF. I WENT AND TRIED EVERYTHING. I THOUGHT MAYBE A FUSE HAD BLOWN, NOT THE CASE. I REPLACED HEAD LAMPS, AND THE LIGHTS STILL DIDN'T WORK. I CHANGED MY STEERING SWITCH OUT AND HAVE SINCE FIGURED OUT IT MUST BE AN ELECTRICAL ISSUE? I HAVE READ MANY MANY PAGES ABOUT PEOPLE WITH THIS SAME ISSUE OR VERY SIMILAR. I CAN NO LONGER DRIVE THE VEHICLE AT THIS TIME BECAUSE I DON'T FEEL SAFE IN IT AND ITS NOT STREET SAFE. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NOTICE: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY SPORT. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE A LOUD GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT HUB BEARING AND THE UPPER BALL JOINTS WERE SEVERELY WORN. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THE VEHICLE WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,000.
AIR BAG LIGHT HAS BEEN REPEATEDLY TURNING ON AND OFF. THERE'S ALSO A BURNING SMELL WHEN IT COMES ON. *TR
HELLO I HAVE AN 2002 JEEP LIBERTY AND I HAVE A RECALL ABOUT THE FUEL TANK ON MY VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. THE RECALL WAS ON DEC 11 2013 AND I RECEIVED THE NOTICE IN JAN 2013. I CALLED THE DEALERSHIP AND STATED CALL BACK WHEN I GET THE 2ND NOTICE WHICH WAS IN JULY 2013. I CALLED AND THEY SAID THEY WILL ORDER THE PART. TO THIS DATE I HAVEN'T HEARD FROM THEM. I DIDN'T REALIZE THAT THE RECALL WOULD TAKE THIS LONG CAN YOU HELP ME PLEASE. I DID SUBMIT A COMPLAINT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION BUT HAVEN'T HEARD FROM ANYONE BACK....UPDATED 05/14/15 *BF *TR UPDATED 9/13/2013*CN
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. UPDATED 02/18/15*LJ THE VEHICLE WAS REPAIRED. UPDATED 02/19/15
2002 JEEP LIBERTY SEAT BELT: DRIVERS SIDE SEAT BELT BUCKLE DOESN'T LATCH DUE TO RELEASE BUTTON STUCK IN. *TR
2002 JEEP LIBERTY ELECTRICAL ISSUE: INTERIOR LIGHTS FLICKER ON AND THEN OFF. VERY DISTRACTING WHILE DRIVING AT NIGHT AND IT ALSO HAPPENS WHEN VEHICLE IS PARKED. *TR
2002 JEEP LIBERTY - FLIP UP GLASS AND/OR REAR HATCH DOOR SOMETIMES DO NOT CLOSE DUE TO LOCK/LATCH PROBLEM. *TR
2002 JEEP LIBERTY FUEL TANK OVERFLOWS WHEN FILLING TANK INSTEAD OF STOPPING THE GASOLINE PUMP'S NOZZLE WHEN THE TANK IS FULL. *TR
2002 JEEP LIBERTY WHEELS: LUX ALUMINUM WHEELS - DELAMINATION OF COATING ON ALUMINUM AND CORROSION OF ALUMINUM WHEELS. *TR
2002 JEEP LIBERTY - PIECE IN IGNITION (IN STEERING COLUMN) BROKE AND WAS UNABLE TO START VEHICLE. *TR
2002 JEEP LIBERTY - ENGINE - CYLINDER MISFIRES, OVERHEATING CAUSING COOLANT TO OVERFLOW, COOLANT GOT IN CYLINDER?, NEW ENGINE REQUIRED - QUOTED $5,500 PLUS $120.00 PER HOUR LABOR FROM JEEP DEALER. *TR
2002 JEEP LIBERTY. RECEIVED THREE RECALL NOTICES FOR VEHICLE NEEDING A TRAILER HITCH FOR SAFETY. HOWEVER, THE CONSUMER WAS UNSUCCESSFUL AT GETTING THE VEHICLE FIXED, DUE TO LACK OF PARTS. *TA
MY 2002 JEEP LIBERTY EXPERIENCED A FRONT CONTROL ARM FAILURE. NOW IM TOLD THAT IT IS NOT COVERED ON A RECALL THAT COVERED THIS PROBLEM ON A RECALL COVERING OTHER 2002 MODELS. I CAN NOT FIND ANYONE TO GIVE ME AN ANSWER WHY? IF THIS WOULD OF HAPPENED WHILE DRIVING ON THE HIGHWAY THIS COULDOF CAUSED LOSS OF STEERING AND COULD OF CAUSED A CRASH. MY MAIN QUESTION IS, IF 43489 VEHICLES WERE RECALLED FOR THE SAME PROBLEM, WHY ISN'T MY VEHICLE COVERED. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I TOOK MY JEEP IN TO HAVE RECALL FIXED AND THEY MESSED UP MY 4 WHEEL DRIVE AND TOLD ME THAT I HAVE TO PAY TO GET IT FIXED I DONT KNOW WHY THEY MESSED WITH IT BECAUSE ALL THEY WERE SUPPOSE TO DO WAS PUT A HITCH ON THE BACK OF MY JEEP AND REWIRE MY AIR BAG I HAVE THEM GO BACK AND FIX MY 4 WHEEL DRIVE LINKAGE IT WAS NOT MESSED UP WHEN I TOOK IT IN FOR THEM TO JUST DO MY RECALL. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT MENTIONED THAT THE DEALER ONLY VISUALLY INSPECTED THE REAR MOUNTING BOLTS AND FAILED TO REPLACE THEM. BOTH THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE SITUATION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE OVERHEATED AND THE ENGINE COOLANT SPILLED OUT. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE STALLED, BUT RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW WATER PUMP AND RADIATOR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 110,000.
THE VEHICLE HAS BEEN EXHIBITING ISSUES WITH THE IGNITION SWITCH SIMILAR TO OTHERS SUCH AS THE GM CHEVROLET COBALT AND SATURN ION. WHEN THE IGNITION SWITCH IS ROTATED TO THE START/CRANK POSITION AND THE VEHICLE STARTS AND THE KEY IS RELEASED IT SOMETIMES DOES NOT FULLY RETURN TO THE ON/RUN POSITION FROM THE START CRANK POSITION. ALTHOUGH THE ENGINE IS RUNNING AND THE VEHICLE CAN BE DRIVEN SOME ELECTRICAL FUNCTION ARE OFFLINE DUE TO THE IGNITION SWITCHES FAILURE TO REALLY RETURN TO THE ON/RUN POSITION. THE SITUATION IS NOT USUALLY NOTICED UNTIL THE VEHICLE IS IN MOTION AND ONE THE EFFECTED SYSTEMS IS USED (TURN SIGNAL, HVAC, RADIO) SYSTEMS THAT ARE EFFECTED AND NOT RECEIVING POWER ARE TURN SIGNALS, RADIO, AIRBAG, HVAC. THE SWITCH CAN BE MOVED INTO THE ON/RUN POSITION AND THESE SYSTEMS THEN COME ON-LINE. THIS IS A DANGEROUS SITUATION AND MAY RESULT IN AN ACCIDENT (SIGNAL LAMPS NOT WORKING, HVAC DEFOGGER NOT WORKING) OR POSSIBLE AIRBAG NON-DEPLOYMENT IN A CRASH (POSSIBLE INJURY OR FATALITY). THIS ISSUE HAS OCCURRED AT LEAST 3 TIMES IN THE LAST TWO WEEKS. THE VEHICLE IN QUESTION IS IN IMMACULATE CONDITION AND WELL MAINTAINED BY AN ASE CERTIFIED MASTER AUTO TECHNICIAN> THE VEHICLE HAS NO SIGNIFICANT ACCIDENT OR DAMAGE HISTORY. *TR
2002 JEEP LIBERTY TRAILER HITCH RECALL. CONSUMER UNABLE TO GET PART FOR VEHICLE THROUGH DEALER. RECALL HAS BEEN ISSUED. BUT, NO RESPONSE FROM THE CHRYSLER GROUP. *TA
AFTER PICKING UP MY CAR FROM THE DEALER AFTER IT WAS THERE FOR THE RECALL WORK OF PUTTING A HITCH ON THE REAR OF THE CAR FOR A SAFETY RECALL, WHILE DRIVING HOME IN THE DARK MY CAR LIGHTS STARTED TO FLASH THEN SHUT OFF COMPLETELY, I PULLED OVER ON THE SIDE OF THE HIGHWAY TURNED OFF THE CAR THEN RESTARTED IT AND ONCE AGAIN AFTER 10 MINUTES OF DRIVING THE LIGHTS SHUT OFF SO I HAD TO DRIVE HOME WITH NO HEADLIGHTS AT ALL. I CALLED THE DEALER THE NEXT DAY AND WAS GIVEN THE RUN AROUND THAT I WOULD HAVE TO PAY FOR IT TO BE CHECKED. I ONLY DRIVE THE CAR DURING THE DAY NOW BECAUSE I AM AFRAID OF IT OCCURRING AGAIN. *JS
2002 JEEP LIBERTY CONSUMER IS SEEKING REIMBURSEMENT *CN THE CONSUMER STATED THE HITCH WAS APPROVED USING A SPECIFIC CODE. HOWEVER, THE REIMBURSEMENT CLAIM WAS DENIED UNDER THE PRETEXT, THE PART WAS NOT AN OEM APPROVED HITCH, BUT AT PRESENT DEEMED OK TO DO THE JOB. THE CONSUMER STATED WHEN THE HITCH WAS INSTALLED, CHRYSLER DID NOT HAVE AN APPROVED MANUFACTURED HITCH, AS THE RECALL DID NOT EXIST BACK IN 2006. *JB
2002 JEEP LIBERTY STEERING WENT OUT OF MY CAR. MODULE KNOCKED OUT BECAUSE IT KEPT CLIMBING AND DEAD BATTERY. *MW THE CONSUMER EXPERIENCED ELECTRICAL PROBLEMS, WHICH CAUSED THE BATTERY TO DRAIN, ON SEVERAL OCCASIONS. THE REPAIR SHOP, PULLED OUT A FUSE IN THE DOOR PANEL. THE CONSUMER ALSO STATED, THE VEHICLE STALLED. *JB
I RECEIVED A RECALL NOTICE SEVERAL TIMES OVER THE PAST 1-2 YEARS TO GET A TRAILER HITCH PUT ON ! AFTER EACH NOTICE I RECEIVED I CALLED A LOCAL CHRYSLER DEALERSHIP,BERNARD'S CHRYSLER OF NEW RICHMOND WI. EACH TIME I CALLED TO SET UP AN APPOINTMENT, THEY TOLD ME THEY HAD TO ORDER THE TRAILER HITCH AND WHEN IT COMES IN THEY WOULD CALL AND WE WILL SCHEDULE AN APPOINTMENT! THIS HAS GONE ON FOR 1-2 YEARS WITH THEM NEVER CALLING BACK TO SAY THEY HAVE THE HITCH IN! I JUST HOPE WE ARE NOT INVOLVED IN A CRASH WHERE THIS WILL TURN INTO A LEGAL ISSUE....UPDATED 05/14/15 *BF RECALL WAS COMPLETED ON APRIL 30, 2015, AFTER WAITING ALMOST THREE YEARS. UPDATED 12/22/2015*JS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
MODULE-OCCUPANT RESTRAINT PART ORDERED BY DEALERSHIP ON AUGUST 15, 2014. AFTER 12 WEEKS OF PART ON BACK ORDER. RECEIVED PHONE CALL FROM CHRYSLER THAT PART NOT AVAILABLE FROM MANUFACTURE AND WILL HAVE TO ORDER FROM ANOTHER MANUFACTURE HOWEVER IT IS MORE THAN DOUBLE THE PRICE. ORIGINAL PRICE FOR PART WAS $222.00 AND HAD TO BE PAID FOR BEFORE ORDERED. NEW PRICE IS $499.00 AND ALSO WILL NOT ORDER WITHOUT BEING PAID. SHOULD NOT HAVE TO PAY ADDITIONAL FEES WHEN HAVE ALREADY WAITING 4 MONTHS AND IS A SAFETY ISSUE. IF PART ON BACK ORDER THEN IT SHOULD BE ON RECALL FROM CHRYSLER AND NOT OWNERS RESPONSIBILITY. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE PARTS NEEDED WERE NOT AVAILABLE FOR OVER A YEAR. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF PROBLEM AND THE CONTACT HAD NOT EXPERIENCED A FAILURE.
AIR BAG LIGHT ON CONSTANT EVEN THOUGH THERE HAS BEEN NO ACCIDENT. *TR
GOT A FLAT TIRE AND NOTICED THAT MY TWO FRONT TIRES WERE WEARING EXTREMELY UNEVENLY (BOTH TIRES LOOKED FINE ON OUTSIDE, REALLY WORN ON INSIDE). BEEN NOTICING SOME SLIPPING IN THE STEERING WHEEL FOR ABOUT A MONTH, GETTING WORSE THROUGHOUT THE MONTH. AAA CAME TO FIX THE TIRE AND SAID THE BALL JOINT LOOKED BAD AND THAT THEY "SEE THIS ALL THE TIME ON THESE VEHICLES." I HAD ALREADY HAD F23 DONE ON THIS CAR WHICH WAS SUPPOSED TO FIX THE LOWER BALL JOINTS BUT PROBABLY DIDN'T AND NOTICED THERE WAS A RECALL CALLED J17 WHICH COVERS THE UPPER BALL JOINTS WHICH FOR SOME REASON DIDN'T APPLY TO MY VEHICLE BECAUSE IT WAS BUILT IN MAY 2001 AND THE AFFECTED VEHICLES WERE BUILT MAY-SEPT 2002. I SUSPECT MY VEHICLE SHOULD HAVE BEEN PART OF THAT RECALL, ESPECIALLY AFTER WHAT AAA SAID AND WHAT THEY SAID AT THE REPAIR SHOP, THAT THEY SEE FAULTY BALL JOINTS ON THESE ALL THE TIME. WHY WAS MY DEFECTIVE CAR NOT INCLUDED? DID JEEP REALLY MAKE THE CARS WORSE AFTER MAY 2002 OR IS IT MORE LIKELY MINE HAD THE SAME PROBLEM? THIS OMISSION HAS LED TO AN EXTREMELY HAZARDOUS CONDITION AND UNRELIABLE STEERING. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR SINCE WE BOUGHT IT A YEAR AGO. A/C EVAPORATOR WENT BAD OUT OF NOWHERE, HIT A BUMP WHICH CAUSED ONE OF MY BRAKES TO SNAP, SOMETHING THAT'S INEXCUSABLE WITH AN SUV, IT'S JUST REPAIR AFTER REPAIR. *TR
THE LEFT FRONT BRAKE HOSE CORRODED (METAL PART) AND BROKE NEAR THE THE CRIMP FITTING. CORROSION WAS NOT VISIBLE DUE TO RUBBER SHEAVE COVERING THE CRIMP FITTING CONNECTING THE HOSE TO THE METAL LINE PART. *TR
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHEN ACCELERATING, THE VEHICLE JERKED FORWARD AS THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CO2 FILTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 211,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER : 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
THESE JEEP LIBERTY'S ARE KNOWN FOR THERE POOR SUSPENSIONS. THE ONE ON THIS VEHICLE IS NO DIFFERENT. THE LOWER BALL JOINTS WERE RECALLED IN 2006. 25000 MILES LATER THEY ARE NO GOOD AGAIN. EVEN THOUGH IT HAS BEEN EIGHT YEARS, THIS SHOULD NOT HAPPEN. I DID FIND THE PROBLEM BEFORE THERE WAS A SERIOUS INCIDENT. THE UPPER AND LOWER BALL JOINTS ARE BOTH IN NEED OF REPAIR. A LOT OF THESE JEEP LIBERTY'S WERE RECALLED FOR THERE BALL JOINTS BUT THEY ALL SHOULD BE RECALLED AND REPAIRED WITH SOMETHING BETTER. *TR
TL-THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT REFERENCED RECALL NHTSA CAMPAIGN NUMBER: 01V373000 (AIR BAGS). THE VEHICLE WAS TAKEN TO DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS. 199,000. PAM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAGS DEPLOYED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE DRIVER SUSTAINED A WRIST INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
I OWN A 2002 JEEP LIBERTY WHICH HAD THE M35 RECALL. "AIRBAG DEPLOYMENT". I HAD THE RECALL PATCH DONE. I HAVE READ THAT THE RECALL PATCH DOESN'T FIX THE DEPLOYMENT ISSUE AND THAT THE NHTSA IS TRACKING THE ISSUES THAT ARE STILL HAPPENING AFTER THE RECALL REPAIR. ON 10-14-2014 THIS HAPPENED TO MY LIBERTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *GEM
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Jeep Liberty → · Every Liberty year → · How the figures are calculated →